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Service Excellence
not Chance
Ohio Higher Education Computing Council
by Choice,
OHECC ConferenceMay 27 -29, 2015
INSIDE FRONT COVER - BLANK
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TABLE OF CONTENTSOHECC – A HISTORY OF COLLABORATION
The purpose of OHECC is to foster communication among higher education ITprofessionals across the state. In past conferences, we have communicated andshared ideas, created state-wide problem solving committees, negotiated state-wide contracts where all schools enjoyed buying discounts, and created ongoing relationships between IT professionals. This tradition of collaboration and building relationships continues today with OHECC 2015 and is expected to grow as we move forward into the future of technology together.
OHECC COMMITTEE...............................................................................................................4
WELCOME.............................................................................................................................5
SPONSORS............................................................................................................................6
GENERAL INFORMATION.......................................................................................................7
CAMPUS MAP......................................................................................................................10
FACILITY MAPS....................................................................................................................11
OXFORD DINING ..................................................................................................................16
AGENDA @ A GLANCE..........................................................................................................18
BREAKOUT SESSIONS @ A GLANCE.......................................................................................19
FEATURED SPEAKERS...........................................................................................................23
WEDNESDAY, MAY 27 AGENDA.............................................................................................26
THURSDAY, MAY 28 AGENDA................................................................................................32
FRIDAY, MAY 29 AGENDA.....................................................................................................39
SPONSOR SHOWCASE FLOOR PLAN......................................................................................44
SPONSOR LISTING................................................................................................................45
ROSTER...............................................................................................................................75
NOTES.................................................................................................................................81
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OHECC STEERING COMMITTEE MEMBERS
Cleveland State UniversityWilliam Shepard, Director, Operations and Technical SupportKent State UniversityJay Frye, Director, Service Management Wendy Shih, Manager, Information Services Miami UniversityRandy Hollowell, Senior Communication & Web CoordinatorThe Ohio State UniversityTracey Richardson, Director, Service Management Office Glenna Zofcin, Project CoordinatorShawnee State UniversityDan White, User Support ManagerThe University of AkronNeal L’Amoreaux, Manager, Enterprise Operations The University of CincinnatiLisa Padgett, Assistant Director, Information TechnologyWright State UniversityRich Hadden, Network Design Architect IIThe University of Toledo
MIAMI UNIVERSITY PLANNING COMMITTEE
Randy Hollowell, Senior Communication & Web CoordinatorKelly Geng, Systems AnalystBetsy Kreger, Administrative AssistantLinda Lack, Portfolio AdministratorCathy McVey, Sr. Director, IT Communications & Customer AdvocacyKaren O’Hara, Knowledge Base CoordinatorAnnie Pagura, Assistant VP, End User ServicesJeff Triplett, Manager, Enterprise Systems
Jamie Miller, Conference & Event Services, University of Cincinnati
FUTURE OHECC HOSTS
2016 2017 2018Cleveland State University The Ohio State University Youngstown State University
OHECC 2015 COMMITTEE
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WELCOME
MIAMI UNIVERSITY WELCOMES YOU TO OHECC 2015
Welcome to Oxford, Ohio, Miami University, and the annual Ohio Higher Education Computing Council conference. Created by and for Ohio’s higher education technology professionals, OHECC is truly a conference organized and attended by colleagues who want to collectively explore the unique issues, opportunities and experiences in our roles at Ohio higher ed institutions.
It is this vision that makes OHECC so special, and it is your participation that makes this event wonderful. Over the years it has become clear that OHECC is something more than what other technology conferences may offer, and we thank you for your attendance and involvement.
To those who have helped put this together, from our OHECC Steering Committee, the University of Cincinnati Conference & Event Services, the Miami organizing group, presenters, and volunteers, we thank you.
ENJOY THE CONFERENCE AND YOUR TIME AT MIAMI!
IT Services
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OHECC 2015 CONFERENCE SPONSORS
THANK YOU TO OUR SPONSORS!
Without our gracious sponsors, an event like this would not be possible. Stop by the Sponsor Showcase on Thursday and thank them for their generosity.
PLATINUM PREMIER SPONSORS
Adobe Systems, Inc. MCPc, Inc.AdvizeX Technologies NutanixCisco Systems RoundTower Technologies
GOLD RESERVE SPONSORS
Microsoft Pomeroy
SILVER SELECT SPONSORS
7signalAfidenceITAruba NetworksAT&TAtomic LearningAvayaBarracuda NetworksBiamp SystemsBlackboardBomgarBrown Enterprise SolutionsCambridge Computer Services, Inc.CBTSCDW-GCiberDC GroupDellExtreme NetworksF5 Networks
IBMIncisive AnalyticsIndependents Fiber NetworkIntel SecurityitSMF USAJAMF SoftwareLANDESK NetAppNetech CorporationNimble StorageOraclePalo Alto NetworksPolycomServiceNowSimplivity CorporationTeamDynamixWorkdayXentry/Frontier
General Info
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GENERAL INFORMATION
LOCATION OF EVENTS
Miami University is extremely honored to host the OHECC conference this year. Despite the large number of construction projects on campus, we are excited to share the new look of Miami with the rest of OHECC.
Conference activities will occur in five locations. Opening registration and lunches will take place in the Shriver Center, on central campus. Across the street, in the recently constructed Armstrong Student Center, we will host the Wednesday night dinner and speaker, along with the Sponsor Showcase and the Thursday afternoon speaker. The majority of the breakout sessions will be housed in the Farmer School of Business, just a short walk across campus. The Marcum Conference Center will host several meetings, as well as all of the Friday activities. We are especially excited about hosting the Thursday Night Tailgate at the Cradle of Coaches Plaza, right outside of Yager Stadium.
PARKING
Parking on campus is fairly limited, but If you will be driving in daily, parking is available in most general lots with a parking pass (this does not include metered spots or parking garages). If you would like a parking pass, please visit the registration desk.
If you are staying at the Marcum Conference Center, parking is available behind the building.
Vendor/Sponsor parking will be available on Thursday in the Cook Field parking lot. You will be provided with a parking pass.
CONFERENCE SHUTTLES
There will be shuttles running between the Miami campus and the off-site hotels, as well as, between on-site venues. The stops on campus will be at several convenient locations.
Shuttle hours: Wednesday: 11:00 AM - 9:00 PM Thursday: 7:30 AM - 9:00 PM Friday: 7:30 AM - 12:00 PM
WIRELESS INTERNET CONNECTION
To connect to wireless while on campus, please use: SSID: MU-EVENT Password: ohecc2015Also, if you are an eduroam institution, you can use the eduroam SSID and log in with your school’s credentials.
THEME
Our theme this year is “Service Excellence by Choice, not Chance”.
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GENERAL INFORMATIONEmergency: 9-1-1
Miami University PolicePolice Services Center4945 Oxford-Trenton RoadOxford, Ohio 45056Police dispatcher: 513-529-2222
Oxford Police513-523-4321
Marcum Conference Center951 Withrow StreetOxford, OH 45056513-529-6911
Hampton Inn Oxford375 South College AvenueOxford, Ohio 45056513-524-2012
Best Western Sycamore Inn6 East Sycamore StreetOxford, Ohio 45056513-523-0000
General Info
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ABOUT MIAMI - (MIAMIOH.EDU)
History: Founded in 1809, Miami’s name reflects the history of the Native American tribe that once inhabited the Miami Valley region of Ohio. Miami maintains strong ties with the Miami Tribe, now located in Oklahoma.
Locations: The main campus in Oxford, Ohio (35 miles north of Cincinnati) encompasses 2,138 acres and includes 188 buildings. Regional locations include Hamilton, Middletown, and West Chester, Ohio and the European Center in Luxembourg.
Enrollment: Based on Fall 2013 enrollment, 15,460 undergraduates and 2,260 graduate students study on the Oxford campus. Regional campuses in Hamilton, Middletown, and West Chester enroll 5,700 combined. About 230 students per year leave Oxford to study at Miami’s Luxembourg campus for a semester or a year.
ABOUT OXFORD (WWW.ENJOYOXFORD.ORG)
Nestled in Southwest Ohio and home to Miami University, Oxford was established in 1803 as a college township where land was set aside in the almost uninhabited woodlands of northwestern Butler County. In 1810, a year after Miami University was chartered, the Village of Oxford was laid out and the first lots were sold. In the following year the first school was built and by 1830, with a population of over 700, the Village of Oxford was incorporated. A charter form of government was adopted in 1960 and a decade later population growth had turned the village into a full-fledged city.
THINGS TO DO ON CAMPUS
Miami Art Museum (MiamiOH.edu/cca/art-museum)
William Holmes McGuffey Museum (MiamiOH.edu/cca/mcguffey-museum)A collection of materials relating to the life of William Holmes McGuffey, the McGuffey Eclectic Reader series, the history of Miami University, and 19th century domestic life and architecture of southwest Ohio.
Freedom Summer MemorialOxford was host to the 1964 civil rights initiative known as Freedom Summer. An estimated 800 volunteers went through orientation training June 14-27, 1964 at the Western College for Women, which is now part of Miami University’s Western campus. Three civil rights activists — Michael Schwerner, 24, James Chaney, 21, and Andrew Goodman, 20 — were murdered in Mississippi soon after leaving Oxford. Their deaths stunned the nation and sparked a major federal investigation. It was code-named “MIBURN” for Mississippi Burning after their charred station wagon was found on June 23.
GENERAL INFORMATION
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CAMPUS MAP
General Info
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SHRIVER CENTER
WED
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FARMER SCHOOL OF BUSINESS
INFO
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General Info
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FARMER SCHOOL OF BUSINESS
FARM
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OF B
USIN
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BASE
MEN
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SHADE FAMILYROOM
HARRY T. WILKSTHEATER
WORK ROOMS/LOUNGES Room
MISCELLANEOUS Room
STUDENT ORGANIZATIONS Room
Smucker Wiikiaami 2042
Emporium
Pulley ‘52 Diner
Credit Union 2011
Severe Weather Safety Location
ASG Suite 2012
Henry & Phillips Student Activities Suite 2029
Community Lounge 2048
Cultural Center 2030
Ford Meditation Room 2039
Carruthers Commuter Center 2045
O�ces 2013-2021
Alexander Leadership Library 2020
Armstrong Meeting Room 3003
Cafaro Pavilion Lounge 3000
Quiet Study & Mtg. Rooms 2046-2061
FOOD SERVICE
Haines Boulangerie
Serrano
Sundial Pizza Co.
Mein Street
Miami Ice
Police O�ce 1055
Tepas Greek Leadership 2027
ASC Administration Suite 3012
Information Desk 1001
MUSF 3027
O�ces 3013-3017
O�ces 3005-3009
O�ces 3023-3043
FIRST FLOOR
SECOND FLOOR
THIRD FLOOR
1A
1B
1C
1D
1E
2A
2B
2J
2K
2L
2M
2N
2Q
Quiet Study & Mtg. Rooms 3040-30443Q
3J
3J
3H
3A
2C
2F
2D
2E
2G
2H
3B
3C
3G
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Diversity Suite 30223F
The Miami Student 30183D
1A
2C
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3A
3G
3E
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3B 3D
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2E2D
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1EYOUAREHERE
PATH OF EGRESS
PATH OF EGRESS
YOUAREHERE
ARMSTRONG STUDENT CENTER
General Info
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MARCUM CONFERENCE CENTER
THURSDAY & FRIDAY
REGISTRATION
THRUSDAY & FRIDAY - BREAKFAST
FRIDAY - CLOSING REMARKS
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OXFORD DINING GUIDE45 East Bar & Grill45 E High St.513-523-3737Great American fare
Bagel & Deli Shop119 E High St.513-523-2131Specialty bagel sandwiches
Bruno’s Pizza31 E High St.513-523-2266Pizza, calzones, pasta
Cru Wine Bar105 W Spring St.513-273-8013Shop. Wine. Food. Beer. Spirits
Dakota’s 325 S. College Ave.513-280-6237Steakhouse & Saloon
Doughby’s36 W High St.513-524-2000Calzones, crepes & more
El Burrito Loco102 S Locust St.513-523-6639Authentic Mexican cuisine
Corner Bar12 East Park PlaceGourmet grilled cheeses, burgers, dogs
Fiesta Charra25 W High St.513-524-3114Authentic Mexican cuisine
I Love Sushi20 S Poplar St.513-280-6201Japanese cuisine
Kofenya38 W High St.513-523-2195Coffee, tea, baked goods
Kona Bistro31 W High St.513-523-0686Fresh, local dining
Krishna28 W High St.513-273-2900Authentic Indian cuisine
La Bodega Delicatessen11 W High St.513-523-1338Contemporary deli lunches
La Pinata35 E Church St.513-523-2827Authentic Mexican cuisine
Mac & Joe’s21 E High St.513-523-8018Oxford’s oldest tavern, est. 1946
MIA75 S Main St.513-523-1541American / Italian
Oxford Doughnut Shoppe120 S Locust St.513-523-9911Fresh doughnuts every morning
General Info
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Paesano’s308 S Campus Ave.513-524-9100Traditional & specialty Italian favorites
Patterson’s Cafe103 W Spring St.513-523-0770Breakfast & lunch
Phan Shin 104 W High St.513-523-1020Thai & Chinese cuisine
Quarter Barrel107 E Church St.513-523-2525Beer, wine, food, coffee, books & more
SDS Pizza7 E Chestnut St.513-523-1234Pizza & subs
Skipper’s Pub121 E High St.513-523-0066Gyros, burgers & munchies
SoHi17 E High St.513-523-2079Grilled sandwiches & subs
Spring Street Treats321 W Spring St.513-839-8021Soft serve & snacks
Steinkeller15 E High St513-524-2437German eatery & bierhall
Stella12 S Beech St.513-523-7835Local, upscale dining
Sushi Nara22 N College Ave.513-523-1200Sushi & Asian cuisine
Teapioca19 W High St.513-729-7117Bubble tea, hot pot
Wild Bistro37 E High St.513-523-5888Pan Asian cuisine
Will’s Pizza11 W Church St.513-524-9455Pizza, beer cave
Yum Yum24 E Park Place513-280-6365Authentic Chinese cuisine
OXFORD DINING GUIDE
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AGENDA @ A GLANCE
WEDNESDAY, MAY 27
8:00 AM Registration Opens Shriver Center9:00 - 10:00 AM Ohio Valley Internet2 Consortium Meeting Shriver Center 10:00 - 11:30 AM OARnet Member Meeting Shriver Center11:30 - 12:00 PM CIO Panel Shriver Center12:30 - 2:00 PM Welcome Lunch & Keynote Address Shriver Center2:30 - 4:30 PM Security/Licensing Meetings Marcum Conference Center2:30 - 3:15 PM Breakout Session 1 Farmer School of Business3:30 - 4:15 PM Breakout Session 2 Farmer School of Business5:00 - 6:00 PM Reception Armstrong Student Center6:00 - 8:30 PM Dinner & Entertainment Armstrong Student Center9:00 PM After Hours Decibel
THURSDAY, MAY 28
7:30 AM Registration Opens Marcum Conference Center8:00 - 9:00 AM Breakfast Marcum Conference Center9:15 - 10:00 AM Breakout Session 3 Farmer School of Business9:15 - 12:00 PM IUC CIO Meeting Marcum Conference Center10:15 - 11:00 AM Breakout Session 4 Farmer School of Business11:15 - 12:00 PM Breakout Session 5 Farmer School of Business12:15 - 1:15 PM Lunch Shriver Center1:30 - 2:30 PM Invited Speaker Armstrong Student Center2:30 - 5:30 PM Sponsor Showcase & Reception Armstrong Student Center6:00 - 9:00 PM Tailgate Dinner Yager Cradle of Coaches Plaza
FRIDAY, MAY 29
7:30 AM Registration Opens Marcum Conference Center8:00 - 9:00 AM Breakfast Marcum Conference Center9:15 - 10:45 AM OHECC Steering Committee Meeting Marcum Conference Center9:15 - 10:00 AM Breakout Session 6 Marcum Conference Center10:15 - 11:00 AM Breakout Session 7 Marcum Conference Center11:15 - 12:00 PM Closing Remarks and Boxed Lunch Marcum Conference Center
General Info
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Session 1 | Wednesday, May 27, 2:30 - 3:15 PM SESSION TITLE TRACK PRESENTER LOCATION
Google Cloud PrintAcademic
TechnologyMiami University Farmer 0019
The Confusion of Tongues: How Enterprise Architecture Capability Modeling can help create meaning in the Technology Tower of Babel and possibly save a few frogs
Leadership/Management
Miami University Farmer 0026
Application Load BalancingAdmin
Technology University of
CincinnatiFarmer 0027
Data Placement, Privacy and Management Security Gartner Farmer 0028
Meeting the Tech Needs of StudentsService
ExcellenceBowling Green State
UniversityFarmer 0031
Technology Onboarding: How 1-On-1 Interactions Strengthen IT/Faculty Relationships
Service Excellence
Kent State University Farmer 0033
Session 2 | Wednesday, May 27, 3:30 - 4:15 PM SESSION TITLE TRACK PRESENTER LOCATION
Employing Students at Your IT Help Desk: A Discussion
Service Excellence
University of Toledo Farmer 0019
ELN: Lab and Classroom Grassroots Undertaking for a Technological Advancement
Academic Technology
The Ohio State University
Farmer 0026
Agnostic Access Drives Service Excellence for Students and Instructors
Academic Technology
Miami University Farmer 0027
Changing User Behavior Through Education & Awareness
SecurityUniversity of
CincinnatiFarmer 0028
Modernizing University Support Through Social Media
Service Excellence
Miami University Farmer 0031
The Makerspace Revolution: STEM learning, Engineering, and Building a Makerspace
Academic Technology
The University of Akron Wayne College
Farmer 0033
BREAKOUT SESSIONS @ A GLANCE
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BREAKOUT SESSIONS @ A GLANCE
Session 3 | Thursday, May 28, 9:15 - 10:00 AM SESSION TITLE TRACK PRESENTER LOCATION
The Connected Creative: How to Leverage Creative Cloud in a Mobile-first World
Academic Technology
Adobe Systems, Inc. Farmer 0019
Innovative Learning Exchange for Education, Communities of Learning
Academic Technology
OracleSycamore School
Farmer 0026
Moving to the Cloud: CWRU Transition to AT&T Hosted Solution
Admin Technology
Case Western Reserve University, AT&T
Farmer 0027
Security and Networking Security AdvizeX Technologies Farmer 0028
How should I deploy ITIL? Look to ITIL!Service
ExcellenceMiami University
TeamDynamixFarmer 0031
Improving Your Assistive Technology Service Delivery
Service Excellence
Miami University Great Lakes ADA
CenterFarmer 0033
Session 4 | Thursday, May 28, 10:15 - 11:00 AM SESSION TITLE TRACK PRESENTER LOCATIONUtilizing Data Analytics to Maximize User Network Experience & Improve Student Retention
Academic Technology
Extreme Networks Farmer 0019
Miami Solution Delivery - Using an Agile, Value Driven Approach
Admin Technology
Miami University Farmer 0026
Business Intelligence Point-in-Time (PIT)Enrollment Analysis
Admin Technology
BGSUIncisive Analytics
Farmer 0027
The Evolving Internet of Things and Pervasive Computing Ecosystems
Security Dell Farmer 0028
Ohio University’s Customer Advocacy Program: In Pursuit of IT Service Excellence
Service Excellence
Ohio University Farmer 0031
“Be Proactive!”Service
ExcellenceAvaya Farmer 0033
General Info
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Session 3 | Thursday, May 28, 9:15 - 10:00 AM SESSION TITLE TRACK PRESENTER LOCATION
The Connected Creative: How to Leverage Creative Cloud in a Mobile-first World
Academic Technology
Adobe Systems, Inc. Farmer 0019
Innovative Learning Exchange for Education, Communities of Learning
Academic Technology
OracleSycamore School
Farmer 0026
Moving to the Cloud: CWRU Transition to AT&T Hosted Solution
Admin Technology
Case Western Reserve University, AT&T
Farmer 0027
Security and Networking Security AdvizeX Technologies Farmer 0028
How should I deploy ITIL? Look to ITIL!Service
ExcellenceMiami University
TeamDynamixFarmer 0031
Improving Your Assistive Technology Service Delivery
Service Excellence
Miami University Great Lakes ADA
CenterFarmer 0033
Session 4 | Thursday, May 28, 10:15 - 11:00 AM SESSION TITLE TRACK PRESENTER LOCATIONUtilizing Data Analytics to Maximize User Network Experience & Improve Student Retention
Academic Technology
Extreme Networks Farmer 0019
Miami Solution Delivery - Using an Agile, Value Driven Approach
Admin Technology
Miami University Farmer 0026
Business Intelligence Point-in-Time (PIT)Enrollment Analysis
Admin Technology
BGSUIncisive Analytics
Farmer 0027
The Evolving Internet of Things and Pervasive Computing Ecosystems
Security Dell Farmer 0028
Ohio University’s Customer Advocacy Program: In Pursuit of IT Service Excellence
Service Excellence
Ohio University Farmer 0031
“Be Proactive!”Service
ExcellenceAvaya Farmer 0033
Session 5 | Thursday, May 28, 11:15 - 12:00 PM SESSION TITLE TRACK PRESENTER LOCATION
Using Students to Build Upon your Core LMSAcademic
TechnologyOberlin College Farmer 0019
Remote Monitoring as a Step Towards Effective Management of Cloud Based Services
Academic Technology
Kent State University Farmer 0026
Virtual Desktops: From Pilot to Full Enterprise Deployment
AdminTechnology
Ohio University Farmer 0027
Centralized Endpoint Protection | More Than Just Anti-Virus
SecurityUniversity of
CincinnatiFarmer 0028
Miami’s One Stop for Student Success Services - Redefining the Customer Service Standard
Service Excellence
Miami University Farmer 0031
The Deliberate Journey up the Excellence Mountain
Leadership/Management
Miami University Farmer 0033
BREAKOUT SESSIONS @ A GLANCE
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Session 6 | Friday May 29, 9:15 - 10:00 AM SESSION TITLE TRACK PRESENTER LOCATION
Filling the Gap Between Higher Education and Needs in the Workforce
Academic Technology
Ohio University Marcum 110
The OhioERC, What is it and how can it Help the OHECC
Admin Technology
Miami University, Bowling Green State
University, Wright State University, The Ohio State University
Marcum 112
Secure Wireless Internet Access with Eduroam Service
ExcellenceMiami University Marcum 180
Accessible Technology - Books to Electronic Format
Service Excellence
Miami University Marcum 184
Providing Quality Customer Service Through Better Information Management
Service Excellence
University of Toledo Marcum 186
Session 7 | Friday May 29, 10:15 - 11:00 AM SESSION TITLE TRACK PRESENTER LOCATION
Designing Classrooms of the Future: From Filmstrip to IP
Academic Technology
Otterbein University Marcum 110
Crowdsourcing IT Asset Knowledge for Configu-ration Management & Enterprise Architecture
AdminTechnology
Miami University Marcum 112
Apple Client Management using JAMFService
ExcellenceKent State University Marcum 180
Working Together as a Team - IT and Their Customers
Service Excellence
Miami University Marcum 184
Standard Changes, Request Models and Request Fulfillment Made Easy
Service Excellence
Miami University Marcum 186
BREAKOUT SESSIONS @ A GLANCE
General Info
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FEATURED SPEAKER
MARK MOFFETT DIRECTOR OF SYSTEM ENGINEERING STATE, LOCAL GOVERNMENT AND EDUCATION
CISCO SYSTEMS, INC. WEDNESDAY 12:30 PMSHRIVER CENTER
Mark Moffett leads System Engineering for State, Local Government, and Education for the Eastern United States. He and his team of 130+ Systems Engineering Managers, Systems Engineers and Architects are responsible for the design and deployment of Cisco solutions built on integrated architectures to solve the business challenges of State, Local Government, and Education customers both directly and through partners. This business is worth $1.6B annually to Cisco.
Prior to this role, Mark spent 6 years as Senior System Engineering Manager for the eleven State Commercial South Territory Operation. He led the pre-sales SE team who were responsible for over $500M business in product and services for the mid market. A 15-year Cisco veteran, Mark has extensive experience in public sector, enterprise, and the mid-market business sectors and has held roles with increasing responsibility starting as a Systems Engineer, SE Manager, Senior SE Manager and now Director. He also achieved his Cisco Certified Internetworking Expert Certification (CCIE) in 2002.
Mr. Moffett has over 26 years of systems engineering and management experience, including 8 years serving our country in the US Air Force where he spent his time as a Tech Controller.
Mark and his wife Sonja reside in Spring Hill, TN and are the proud parents of their son Caleb, who is a freshman at Middle Tennessee State University.
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PAUL GLENAUTHOR, LEADING GEEKS WEDNESDAY 7:00 PMARMSTRONG STUDENT CENTERPAVILLION
Paul has spent more than 20 years working on technical projects, leading technical organizations, and helping technical leaders. Since 1999, he has poured his energy into improving the quality of technical leadership as a consultant, author and presenter. Since 2003, he has written a column for Computerworld for which he was awarded a 2007 National Silver Medal for Editorial Excellence by the American Society of Business Publication Editors.
He has written two books. “Leading Geeks: How to Lead and Manage People Who Deliver Technology” won several book awards, including the 2003 Financial Times Germany International Book Prize naming it the best new book published worldwide on the subject of leadership. His first book, “Healing Client Relationships: A Professional’s Guide to Managing Client Conflict” was published in 2001.
He received an MBA from the J. L. Kellogg Graduate School of Management at Northwestern University with majors in marketing, organizational behavior, and strategy. His BA is from Cornell University with majors in computer science and mathematics. He has also taught as an adjunct faculty member in the MBA programs at the Marshall School of Business at the University of Southern California and Loyola Marymount University.
FEATURED SPEAKER
General Info
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FEATURED SPEAKER
CRAIG WARMANDIRECTOR, CUSTOMER SERVICECINCINNATI REDS THURSDAY 1:30 PMARMSTRONG STUDENT CENTERWILKS THEATER
Craig Warman is celebrating his eighth season with the Cincinnati Reds as Director of Customer Service. Craig’s role within the organization is to oversee the Reds customer service brand known as the “Reds Way”. The success of creating a Season Ticket Holder client services department led to Craig to his current role where he works with all departments and partners who impact the fan experience at Great American Ball Park.
Prior to joining the Reds in 2007, Craig worked for Delta Air Lines. Throughout his 29 years in the airline industry that spanned over two cities and 6 departments, Craig recognized the importance of consistent customer service across all channels. Craig’s belief is that superior customer service is equally important with the external and internal customer.
Craig carried this belief to the Reds and the result have been outstanding. Great American Ball Park is one of the top rated MLB venues in being recognized as having a family friendly atmosphere. This could be accomplished only with the teamwork of over 2,000 employees who believe in the Reds Way foundation of being courteous, efficient, having a safe environment and most of all connecting with our guests.
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8:00 AM...................................................................................REGISTRATION OPENS Location: Shriver Center
9:00 - 10:00 AM.........................................Ohio Valley Internet2 Consortium Meeting Location: Shriver Center, Heritage
10:00 - 11:30 AM................................................................OARnet Member Meeting Location: Shriver Center, Heritage
11:30 - 12:00 PM.......................................................................................CIO Panel Location: Shriver Center, Heritage
12:30 - 2:00 PM...............................................WELCOME, LUNCH & KEYNOTE ADDRESS Sponsored by: Cisco Location: Shriver Center, J-DOL
Welcome: JP Natale, Vice President for IT & CIO, Miami University
KEYNOTE PRESENTATION
It has become increasingly important for higher education institutions, across the nation, to show the business value of information technology (IT). Simply designing and implementing world class enterprise networks is no longer enough. Now, there is a need for these solutions to have a larger impact on the overall benefit to the institution, faculty and students. Chief Information Officers (CIOs) and their supporting teams have traditionally been relegated to applying technology to individual programs and projects, as opposed to aligning IT with the business objectives prior to those programs and projects being defined. This often leads to CIOs and IT leaders struggling with tight budgets and short timelines, impacting their ability to take a strategic role in proactively and efficiently deploying the “right communications environment” to service the institution. CIOs and IT leaders must change the conversation and position IT as a core function within the business!
During this keynote, Mark Moffett will discuss how this is an extraordinary time to be in IT and how technology is opening the door for CIOs and IT leaders to become business thought leaders in addition to technologists. Moffett will provide guidance for moving IT departments into a service delivery mindset aimed at leveraging services, hardware, software and cloud solutions to elevate and move the institution forward. Examples include: increasing faculty and student safety, recruitment and satisfaction, the sports and entertainment experience, smart parking and faculty access to advanced technologies used to educate the next generation workforce. Attendees will walk away with a firm understanding on the importance of this cultural change and how to transition from traditional IT, to IT as a Service (ITaaS) organization. Mark Moffett, Cisco
WEDNESDAY, MAY 27
WEDNESDAY, MAY 27
Wednesday
27
2:00 PM........................................................................................................BREAK
2:30 - 4:30 PM............................................................................... Security Meeting Location: Marcum Conference Center, 108
2:30 - 4:30 PM............................................................................. Licensing Meeting Location: Marcum Conference Center, 110
2:30 - 3:15 PM..........................................................................BREAKOUT SESSION 1
GOOGLE CLOUD PRINT
Track: Academic Technology Location: Farmer School of Business, 0019Miami University Libraries provide patrons with Google Cloud printing. This allows them to print from Google Chrome on their own devices regardless of platform without drivers. I will go over the implementation we have at the libraries and talk about the capabilities and limitations of the system as well as lessons learned along the way.Michael Bomholt, Miami University
THE CONFUSION OF TONGUES: HOW ENTERPRISE ARCHITECTURE CAPABILITY MODELING CAN HELP CREATE MEANING IN THE TECHNOLOGY TOWER OF BABEL AND POSSIBLY SAVE A FEW FROGS
Track: Leadership/Management Location: Farmer School of Business, 0026Like the anecdotal story of the unaware frog boiled alive due to the incremental application of heat, higher education IT organizations have accreted large collections of technology over decades which have become a challenge to manage.The practice of Enterprise Architecture can help in trying to understand the Tower of Babel of Technology. Miami University IT Services has started the journey of using Enterprise Architecture to understand their current state of technology capability to aid strategic decisions.The presentation will look at the effort involved in defining the Enterprise Architecture capability model for Miami University IT Services.Dana Miller, Miami University
APPLICATION LOAD BALANCING
Track: Administrative Technology Location: Farmer School of Business, 0027This presentation will provide a technical overview of application load balancing technology and implementation strategy. While specific solutions will be used as examples this presentation will not focus on any particular load balancing solution. Topics that will be discussed include general terminology, traffic flow patterns, customizing layer 4-7 behavior, health checks, hardware HA, and DNS manipulation.Andy Carlson, University of Cincinnati
WEDNESDAY, MAY 27
28
DATA PLACEMENT, PRIVACY AND MANAGEMENT
Track: Security Location: Farmer School of Business, 0028As institutions reach into broader constituencies and expand into different geographies, challenges regarding privacy and data protection are becoming more and more important. This session will discuss how higher educational institutions are addressing the management of identity information privacy and data placement in a global community. The impact of data analytics and data governance will be discussed. The session will also cover characteristics of identity and privacy governance in organizations to provide guidance on these responsibilities.Kevin Kampman, Gartner
MEETING THE TECH NEEDS OF STUDENTS
Track: Service Excellence Location: Farmer School of Business, 0031Collaboration is at the heart of excellent service. This session delves into examples of how a partnership between the library and a peer to peer technology tutoring center for students has enhanced technology services offered to this population. Through reaching out to other units on campus, listening to student needs, and responding to faculty who need additional technology support for their students, we have been able to develop some unique programs and services. After this session, participants will 1) Generate ideas for new services. 2) Understand the importance of collaboration to establishing service excellence. 3) Establish ideas for collaborative partners.Kim Fleshman, Colleen Boff, Bowling Green State University
TECHNOLOGY ONBOARDING: HOW 1-ON-1 INTERACTIONS STRENGTHEN IT/FACULTY RELATIONSHIPS
Track: Service Excellence Location: Farmer School of Business, 0033The rise of educational technology in the classroom has resulted in increased faculty reliance on tech support, making an effective technology onboarding strategy essential. Information Services at Kent State University has approached this need with respect for the various other responsibilities juggled by new faculty. By facilitating 1-on-1 meetings with all new faculty, Information Services is able to simultaneously introduce faculty to the available technology and support options and establish a positive relationship between Information Services and faculty. This session will cover the process and best practices of faculty technology onboarding, as well as provide an extensive Q&A session.Ron Dear, Kent State University
3:15 PM........................................................................................................BREAK Location: Farmer School of Business, Commons
WEDNESDAY, MAY 27
Wednesday
29
3:30 - 4:15 PM..........................................................................BREAKOUT SESSION 2
EMPLOYING STUDENTS AT YOUR IT HELP DESK: A DISCUSSION
Track: Service Excellence Location: Farmer School of Business, 0019Employing students at your IT HelpDesk has various challenges and rewards. We want to give students IT experience, but also serve our customers. To be successful we must focus on motivating our student employees to strive for excellence in customer service. This is sometimes difficult in a diverse academic and clinical environment. This presentation will explore not only advantages and disadvantage of using student employees, but also the various factors that we have explored at UT to motivate students to provide excellent customer service. We hope to engage a discussion on what other institutions have tried and have successfully implemented.Teresa Hagedorn, Adrian Horton, University of Toledo
ELN: LAB AND CLASSROOM GRASSROOTS UNDERTAKING FOR A TECHNOLOGICAL ADVANCEMENT
Track: Academic Technology Location: Farmer School of Business, 0026Opportunities and technological innovations can happen at various levels within an institution. It is particularly insightful and attention-grabbing when diverse needs come together to achieve remarkable results that will, of course, have buy-in/acceptance, by the very nature of how it came to be, by the user. Indeed, there are levels within an institution that must appreciate the various parameters of implementing a technological innovation, including the costs. However, when such efforts as the drive to implement, in this case ELN’s (Electronic Laboratory Notebooks), become an actionable project from the ground up, the typical burdens are eased and solutions evolve.
Robert McKenney, The Ohio State University
AGNOSTIC ACCESS DRIVES SERVICE EXCELLENCE FOR STUDENTS AND INSTRUCTORS
Track: Academic Technology Location: Farmer School of Business, 0027Using Microsoft based RDS application streaming we have been able to provide students taking courses centered on, or using, Microsoft compatible products a way to access a single unified version of the software independent of the device (computer, tablet, phone) or manufacturer (Microsoft, Apple) or geographical location (classroom, lab, dorm). By providing means for the students and instructors to have access to a single unified version of software the burden on the instructor and the student has been reduced. Instructors no longer need to provide additional content and sacrifice scarce time to provide and maintain similar instructions across versions and platforms. Students no longer need to maintain different devices or operating systems to complete coursework.Brian Henebry, Miami University
WEDNESDAY, MAY 27
30
CHANGING USER BEHAVIOR THROUGH EDUCATION & AWARENESS
Track: Security Location: Farmer School of Business, 0028When it comes to keeping data secure and maintaining digital privacy, users are typically the weakest link. In this modern era of data breaches, Education and Awareness has become regarded as one of the most necessary, but most difficult areas of Information Security to address. Learn how the #HottestCollegeinAmerica attempts to utilize tools such as social media, content marketing, and interactive campaigns to both engage and assist with the delivery of Education and Awareness at the University of Cincinnati.
Tyler Jones, Geoffrey Costa, University of Cincinnati
MODERNIZING UNIVERSITY SUPPORT THROUGH SOCIAL MEDIA
Track: Service Excellence Location: Farmer School of Business, 0031Businesses manage Twitter, Facebook and other accounts to reach out to customers. This allows communication of issues through multiple avenues outside the traditional phone or email routes. Millennials communicate frustrations and anger at non-working systems through social media. IT Support can practice service excellence and be proactive by monitoring and opening up these avenues for communication. Using tools such as Hootsuite to gather metrics and monitor multiple data points, IT Support can keep up with the University’s online users in the modern, connected world of social media.Sofia Olaya, Miami University
THE MAKERSPACE REVOLUTION: STEM LEARNING, ENGINEERING, AND BUILDING A MAKERSPACE
Track: Academic Technology Location: Farmer School of Business, 0033”Makerspaces” are appearing in K-12 schools, universities, and libraries across the nation. These are hotbeds of inventive, self motivated learning using 3D printers, laser cutters/engravers, electronics equipment, wood/metal working machines, and more. This is STEM learning at its best. This presentation covers how we started with one 3D printer and turned it into a thriving makerspace. We explain various makerspace technologies and its impact on motivation and learning. We also discuss how to obtain initial and sustained funding, community support, enable curriculum integration, build collaborative partnerships with area schools, businesses & organizations, and manage staffing, support & maintenance.Tom Hammond, The University of Akron Wayne College
5:00 PM..................................................................................................RECEPTION Sponsored by: MCPc, Inc. Location: Armstrong Student Center, Pavillion
WEDNESDAY, MAY 27
Wednesday
31
6:00 PM.......................................................................................................DINNER Sponsored by: Adobe Systems, Inc. Location: Armstrong Student Center, Pavillion
7:00 PM......................................................................................FEATURED SPEAKER Location: Armstrong Student Center, Pavillion
PAUL GLEN
Join us for a night of food, drink, and fun as we explore our inner Geekness with award-winning author, management columnist, professional speaker and management consultant Paul Glen. He is known worldwide as a Computerworld columnist and as anaward-winning author. His 2003 book Leading Geeks: How to Manage and Lead People Who Deliver Technology received several international book awards including the 2003 Financial Times Germany International Book Prize. He is the CEO of the Leading Geeks company and has served as an adjunct faculty member in the MBA program at the University of Southern California.
9:00 PM..............................................................................................AFTER HOURS Location: Decibel (above 45 East Bar & Grill) 45 East High Street
THURSDAY, MAY 28
32
7:30 AM...................................................................................REGISTRATION OPENS Location: Marcum Conference Center, Lobby
8:00 - 9:00 AM ........................................................................................BREAKFASTSponsored by: RoundTower Technologies Location: Marcum Conference Center, 150
9:15 - 12:00 PM...............................................................................IUC CIO MEETING Invited participants only. Location: Marcum Conference Center, 124
9:15 - 10:00 AM.........................................................................BREAKOUT SESSION 3
THE CONNECTED CREATIVE: HOW TO LEVERAGE CREATIVE CLOUD IN A MOBILE-FIRST WORLD
Track: Academic Technology Location: Farmer School of Business, 0019The world is changing and so are students’ expectations of technology in their curriculum. You’ll see how everyone is a content creator today and how to leverage a connected workflow into your every day work, whether you’re a student, faculty member, or staff member. We’ll show you some student examples as well as resources on how to learn the new Adobe Creative Cloud applications and take advantage of the enterprise agreement many Ohio universities have with Adobe, as well as some other offerings that your department may use to take productivity to another level.Ryan Dietz, Adobe Systems, Inc.
INNOVATIVE LEARNING EXCHANGE FOR EDUCATION, COMMUNITIES OF LEARNING
Track: Academic Technology Location: Farmer School of Business, 0026The growth in digital content and modern social web technologies is driving breakthrough learning platforms that enable personalized learning paths unique to an individual’s learning style, situation and educational goals. Presenters will explain how the innovative OLX provides guided learner pathways to success and competency-based education for student-centric lifelong learning using capabilities from Oracle Commerce and Customer Experience portfolio (e.g. ATG, Endeca, WebCenter Sites and Social Media).Doug Mader, Sycamore School; Kevin Roebuck, Oracle
MOVING TO THE CLOUD: CWRU TRANSITION TO AT&T HOSTED SOLUTION
Track: Administrative Technology Location: Farmer School of Business, 0027Case Western Reserve University selected AT&T to host and support our PeopleSoft pillars, including Campus Solutions 9.0, Financials 9.0, HCM 9.1 and EPM 9.1. Strong partnership brought out the best in both in the planning and execution of a strong strategy to migrate
THURSDAY, MAY 28
Thursday
33
CWRU’s core applications to AT&T data center and support teams.This presentation will share Case Western Reserve University experiences of moving from a premise-hosted infrastructure and application to AT&T’s hosted solution; providing lesson learned along with the rewards and challenges of the project. Session will include Q&A’s so others can leverage these experiences in their future projects.Colleen Nagy, Case Western Reserve University; Larry Healy, AT&T
SECURITY AND NETWORKING
Track: Security Location: Farmer School of Business, 0028A classic approach to a vulnerability management program is composed of two parts, host vulnerability scanning (detection) and software patching (remediation). The classic approach is a pure technology approach and is insufficient as attackers have adapted. This presentation will introduce a more comprehensive approach, taking into account the need for governance, exception management, vendor management and compartmentalization to make the institution a hard target to attackers. The audience will compare their vulnerability management approach to the facets of a holistic best practice approach. Attendees will learn that the classic approach to vulnerability management, vulnerability scanning and patching alone, is insufficient. Martin Bryan, AdvizeX Technologies
HOW SHOULD I DEPLOY ITIL? LOOK TO ITIL!
Track: Service Excellence Location: Farmer School of Business, 0031Miami University chose a very different path for its ITSM process reboot, designing, building, and deploying by following the ITIL lifecycle. Please join us to hear how Miami partnered with TeamDynamix in this unusual approach, and how to start down this path at your institution. Miami used this method to redeploy Incident, Request Fulfillment, Service Catalogue, Change, and SACM.Jeffrey Toaddy, Miami University; TeamDynamix
IMPROVING YOUR ASSISTIVE TECHNOLOGY SERVICE DELIVERY
Track: Service Excellence Location: Farmer School of Business, 0033This session will introduce you to a free tool to improve your assistive technology service delivery model. The Quality Indicators for Assistive Technology in Post Secondary Education (QIAT-PS) project offers tools and resources on quality implementation of assistive technology in the post-secondary educational environments, including a fully accessible Campus Self-Evaluation Matrix Tool, which will be demonstrated. Learning Objectives: 1)Learn about a free tool to improve AT service delivery. 2) Learn about tools for students to improve their self advocacy and independence regarding their own AT use. 3)Learn about the latest trends in AT in post-secondary institutions.Janet Peters, Great Lakes ADA Center; Sean Poley, Miami University
THURSDAY, MAY 28
34
10:00 AM ......................................................................................................BREAK Sponsored by: Microsoft Location: Farmer School of Business, Commons
10:15 - 11:00 AM.......................................................................BREAKOUT SESSION 4
UTILIZING DATA ANALYTICS TO MAXIMIZE USER NETWORK EXPERIENCE & IMPROVE STUDENT RETENTION
Track: Academic Technology Location: Farmer School of Business, 0019Improving student/faculty network experience is critical, as is student retention. In this peer panel presentation, Sinclair Community College and Mount Union University discuss tools they have implemented to proactively monitor their network, and quickly diagnose issues to maximize the customer experience. They will also discuss how implementing advanced network analytics is assisting them in knowing WHO is an engaged student, WHICH applications are being used, and what are the profiles of the top student - all important factors in student retention and improving student outcomes.Darnell Brown, Sinclair Community College; Dave Smith, Mount Union University; Glenn Mitchell, Extreme Networks
MIAMI SOLUTION DELIVERY - USING AN AGILE, VALUE DRIVEN APPROACH
Track: Administrative Technology Location: Farmer School of Business, 0026Miami University’s Solution Delivery group has implemented an Agile delivery approach for the past few years. The panel discussion will cover the changes in mindset and in project delivery from multiple perspectives. Panelists will include: Product owners from inside/outside of Miami’s IT Services, IT Services Project Management and management staff. Topics to discuss:-Why Agile, why Scrum, and why now?-What were the solutions/features delivered?-Did the approach bring about a change in your thinking?-How did you establish a shared project vision?-What technical improvements/strategies were made? The format will include time for questions for the attendees.Mary Brooks, Jen Herman, Donna Rohlfer, Joe Bazeley, Phyllis Wykoff, Miami University
BUSINESS INTELLIGENCE POINT-IN-TIME (PIT) ENROLLMENT ANALYSIS
Track: Administrative Technology Location: Farmer School of Business, 0027 A demonstration of BGSU’s newly launched PIT enrollment analysis tool using 96 points-in-time for each term. Enrollment can be analyzed down to the individual student and class section, by academic program and plan and by some 50-odd student cohorts. Most important is the ability to use this tool for early detection of Fall enrollment projections as far back as February prior to August Fall term opening. This is 20% concept sharing and 80% hands-on demonstration of the enrollment PIT analysis tool. BGSU uses Peoplesoft, Oracle and OBIEE tools.Carla Rinearson, BGSU; Christina Rouse, Incisive Analytics
THURSDAY, MAY 28
Thursday
35
THE EVOLVING INTERNET OF THINGS AND PERVASIVE COMPUTING ECOSYSTEMS
Track: Security Location: Farmer School of Business, 0028Today, a technological evolution is gathering momentum as intensive innovation connects billions of devices into intelligent, pervasive computing systems. This phenomenon is known as the Internet of Things, or IoT. An important element of the IoT is the capability of a system to examine the data generated from its processes and use those observations to suggest improvements to drive business improvement.Ken Blackwell, Dell
OHIO UNIVERSITY’S CUSTOMER ADVOCACY PROGRAM: IN PURSUIT OF IT SERVICE EXCELLENCE
Track: Service Excellence Location: Farmer School of Business, 0031In pursuit of Service Excellence, the Ohio University Office of Information Technology introduced a new customer advocacy program in 2013. In preparation for the increased communication needs a Responsibility Centered Management budget model environment demands, OIT established the IT University Partnerships program. This effort offers each planning unit an IT liaison so that there is a single contact for the unit’s IT needs. It is not meant to bypass the OIT Service Desk in any way, but rather to establish a contact for sharing strategic initiatives that include technology, assisting with escalation of open issues, and help in navigation to the right IT department or person as needs arise. The presenters will review the Ohio University IT University Partnerships program scope, goals, and roles for IT professionals seeking a way to increase customer satisfaction, build relationships, and provide effort and fiscal transparency to their constituents.Jean Demosky, Sarah Rist, Ohio University
“BE PROACTIVE!”
Track: Service Excellence Location: Farmer School of Business, 0033This session, titled “Be Proactive!” focuses on new ways technology can help actively engage students and faculty. We will discuss how proactive notification and interactive response systems have evolved to serve more mobile populations and provide examples of how organizations use messaging to quickly reach large groups of people, assemble collaborative teams and increase the frequency of contact. The session will include use cases for handling peak contact times when students arrive on campus, class registration and special events as well as more routine applications for course cancellations, payment reminders and creative ways to make fund raising more effective.Julie Johnson, Avaya
11:00 AM ......................................................................................................BREAK
THURSDAY, MAY 28
36
11:15 - 12:00 PM.......................................................................BREAKOUT SESSION 5
USING STUDENTS TO BUILD UPON YOUR CORE LMS
Track: Academic Technology Location: Farmer School of Business, 0019There are many LMSs and most won’t do exactly what you want them to do. We are leveraging CS majors to build onto or modify our standard LMS. This is beneficial at multiple levels: students get authentic experience programming for something that will be used on a day-to-day basis, the institution and community develop better tools, and it’s cost effective. In using this model one needs to be aware that your institution may change their LMS, one will lose institutional history as students cycle in and out and there will be times when students with sufficient skills may not be available. This session will focus on putting systems in place for hiring and managing students as well as discuss the types of projects that seem to have the most success.Albert Borroni, Oberlin College
REMOTE MONITORING AS A STEP TOWARDS EFFECTIVE MANAGEMENT OF CLOUD BASED SERVICES
Track: Academic Technology Location: Farmer School of Business, 0026Planning for, and managing, Data Centers has become more complex, in part, due to the impact of virtualization and the uncertainties of what, when and how much will be provisioned using cloud based services. With rapid changes in technology along with constrained resources, the Management of Cloud Based Services must be inherent and natural in advance of the successful adoption of Cloud based services. One approach to being ready to effectively manage Cloud Based Services is to employ remote monitoring technology and “Lights Out Data Center Operation” procedures as the normal operation in advance of moving services to the Cloud.Johnson Fisher, Kent State University
VIRTUAL DESKTOPS: FROM PILOT TO FULL ENTERPRISE DEPLOYMENT
Track: Administrative Technology Location: Farmer School of Business, 0027The objective of this presentation is to give the attendee a roadmap to implement a virtual desktop environment. The presentation will take the attendee from pilot to full enterprise implementation. The presentation will discuss all major aspects of the implementation from design goals, backend storage and server issues to end user feedback and support issues. The goal of this presentation is to share the learning curve that was encountered, allowing others to benefit from the successes and mistakes made by the presenter.Paul Deering, Thomas Wilhelm, Ohio University
THURSDAY, MAY 28
Thursday
37
CENTRALIZED ENDPOINT PROTECTION | MORE THAN JUST ANTI-VIRUS
Track: Security Location: Farmer School of Business, 0028In the modern digital society we live in, anti-virus solutions are no longer relied upon as the sole source for prevention, detection, and correction. Threats have become much more advanced and it is vital that organizations have the ability to respond quickly. Learn how the University of Cincinnati utilizes an industry leading centralized management solution to improve the efficiency and effectiveness of managing over 25,000 endpoints in a decentralized IT environment.Matt Williams, Tyler Jones, University of Cincinnati
MIAMI’S ONE STOP FOR STUDENT SUCCESS SERVICES - REDEFINING THE CUSTOMER SERVICE STANDARD
Track: Service Excellence Location: Farmer School of Business, 0031In the fall of 2014, the One Stop for Student Sucess Services opened on Miami University’s Oxford, Ohio campus. The One Stop provides essential information, answers questions, and provides problem resolution for students, families, alumni, faculty, staff, departments, and the broader university community in the areas of registration, enrollment, financial aid, student records, billing, and payment. This session will detail how the One Stop was formed and the technologies, partnerships, and training utilized to ensure the One Stop can provide best in class in-person, telephone, email, online and outreach student-centric services.Jen Herman, Miami University
THE DELIBERATE JOURNEY UP THE EXCELLENCE MOUNTAIN
Track: Leadership/Management Location: Farmer School of Business, 0033Miami’s Service Excellence program has been a deliberate effort around deploying the Process & Technologies required to make the transition to a trusted, world-class service provider. This presentation looks at the Lifecycle approach used to deploy the processesthat clear the pathways up that mountain and ties our approach to: •The “Deming cycle”of incremental improvements •Kotter’s 8-step organizational change process •ITIL as a keyframework •CMMI for measuring and assessing process maturityBob Black, Miami University
12:15 PM - 1:15 PM........................................................................................LUNCH Sponsored by: Nutanix Location: Shriver, J-DOL
THURSDAY, MAY 28
38
1:30 - 2:30 PM.............................................................................FEATURED SPEAKER
THE “RED’S WAY”
Location: Armstrong Student Center, Wilks TheatreCraig will discuss how the “Red’s Way” for customer service can be translated to other industries, including IT. He will also share his experiences and the wisdom he has gained in over 35 years in the customer service industry.Craig Warman, Cincinnati Reds
2:30 - 5:30 PM ......................................................SPONSOR SHOWCASE & RECEPTION Location: Armstrong Student Center, Pavillion
Ice Cream Social Sponsored by: Pomeroy
6:00 PM.........................................................................................TAILGATE DINNER Sponsored by: AdvizeX Technologies Location: Yager Stadium
CRADLE OF COACHES PLAZA
Throughout the sports world, Miami has the unique reputation as the “Cradle of Coaches.” Legendary football coaches such as Woody Hayes, Bo Schembechler, Ara Parseghian, Weeb Ewbank, Paul Brown and Sid Gillman all had roots at Miami, and the impact they left on the college football landscape can still be felt today. Prior to the 2004 season, Bob Kurz and his wife, Marian, provided a gift to the University to construct a Cradle of Coaches Plaza beyond the South endzone of Yager Stadium. The beautifully architected plaza provides a grand entrance to the stadium and have been adorned with life-sized statues of some of the program’s greatest coaching legends.
TRANSPORTATION INFORMATIONShuttle buses will be available at Armstrong Student Center from 5:45 - 7:45 to take participants to Yager Stadium. There will be vans available as needed from Yager Stadium to take participants back to their hotels.
FRIDAY, MAY 29
Friday
39
7:30 AM...................................................................................REGISTRATION OPENS Location: Marcum Conference Center, Lobby
8:00 - 9:00 AM.........................................................................................BREAKFAST Location: Marcum Conference Center, 150
9:15 - 10:45 AM................................................OHECC STEERING COMMITTEE MEETING Invited participants only. Location: Marcum Conference Center, 108
9:15 - 10:00 AM.........................................................................BREAKOUT SESSION 6
FILLING THE GAP BETWEEN HIGHER EDUCATION AND NEEDS IN THE WORKFORCE
Track: Academic Technology Location: Marcum Conference Center, 110While postsecondary enrollment rates increase, community colleges often attract students who need flexibility in their schedule and location. However, 35 percent of jobs will require a bachelor’s degree or higher by 2020. So how do traditional universities help fill this gap and offer what those already in the workforce need?In this presentation, we will show how Ohio University’s Scripps College of Communication is utilizing innovative technology and instructional design to serve this population. We will cover the faculty and course selection, the review process, and how the schools within the college collaborate to serve a broad array of students. Hope Moore, Candi Morris, Ohio University
THE OHIOERC WHAT IS IT AND HOW CAN IT HELP THE OHECC
Track: Service Excellence Location: Marcum Conference Center, 112The Ohio Electronic Records Committee—started as a collaboration between the State Archives and State OIT more than 15 years ago to provide advice for managing electronic records—has evolved into a vital volunteer organization with representatives from all walks of public sector life, that investigates 21st-century electronic records management issues from email management to document imaging to social media. The panel will not only discuss the guidelines that the OhioERC has developed, but describe how they have successfully implemented and utilized them at their campuses.Daniel Johnson, Miami University; Daniel Noonan, The Ohio State University; Michael Intranuovo, Bowling Green State University; Chris Wydman, Wright State; Darren Shulman, Ohio ERC
FRIDAY, MAY 29
40
SECURE WIRELESS INTERNET ACCESS WITH EDUROAM
Track: Security Location: Marcum Conference Center, 180 Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduroam allows students, researchers and staff from participating institutions to obtain wireless Internet connectivity across campus and when visiting other participating institutions.In this interactive session, panelists from OARnet and other Ohio educational institutions will share their experiences with the deployment and operation of eduroam. Panelists will discuss considerations relating to security, privacy, authentication, and server and network architecture.Attendees will learn whether eduroam is right for them, the costs and benefits of eduroam participation, and how to start planning for eduroam deployment.
Mark Beadles, OARnet; Mark Chouteau, Miami University; Bruce Burton, University of Cincinnati; Duane Starkey, Ohio University; Christopher Keith, University of Cincinnati
ACCESSIBLE TECHNOLOGY - BOOKS TO ELECTRONIC FORMAT
Track: Service Excellence Location: Marcum Conference Center, 184The Rinella Learning Center and Print Center have been working collaboratively to provide accessible books for students.Providing students with accessible textbooks has always been a priority. The Print Center spent hours scanning and zoning hard copy books. Now, many publishers provide digital books, which can easily be transferred to Kurzweil. Not only have there been changes in how the books are processed, the structure of each office has changed dramatically as well. As technology evolves, so too does each office. This continued process allows us to better serve the students here at Miami University.Karon Selm, Cindy Hurley, Miami University
PROVIDING QUALITY CUSTOMER SERVICE THROUGH BETTER INFORMATION MANAGEMENT
Track: Service Excellence Location: Marcum Conference Center, 186The Information Technology Help Desk at the University of Toledo (UT) employs 30-40 students plus fulltime union and non-union staff. We support 3 campuses comprised of an academic institution (20,000 students), a medical school associated with a 250-bed hospital plus over 80 clinics dotted around the community. Given the varied and unique IT needs of our customers, we needed a better tool to improve customer service. In this session, we will discuss how we are improving the quality of our customer service at the 24hr IT Help Desk by leveraging the tools of our new IT incident management software: iSupport.Teresa Hagedorn, Adrian Horton, University of Toledo
FRIDAY, MAY 29
Friday
41
10:00 AM.......................................................................................................BREAK
10:15 - 11:00 AM...................................................................... BREAKOUT SESSION 7
DESIGNING CLASSROOMS OF THE FUTURE: FROM FILMSTRIP TO IP
Track: Academic Technology Location: Marcum Conference Center, 110Implementation of technology within teaching spaces is a well-honed practice in the education environment. That said, it comes as no surprise that College and University Administrators see the race to the top in attracting students as an artful balance of stellar academic programs and technology agile learning spaces. A place where the “chalk n’ talk” and “virtual classroom” can and do peacefully coexist. Curriculum redesign and classroom design are often partners at the same table. This presentation will provide attendees with case studies of technology infrastructure, user involvement during the planning phases, student engagement and learning outcomes.Willie Franklin, Otterbein University
CROWDSOURCING IT ASSET KNOWLEDGE FOR CONFIGURATION MANAGEMENT & ENTERPRISE ARCHITECTURE
Track: Administrative Technology Location: Marcum Conference Center, 112Bob Dein, Enterprise Architect for Miami University, will present an approach and lessons learned for institutionalizing knowledge of Miami’s IT asset portfolio critical in Configuration Management, Enterprise Architecture and IT Strategic Planning activities.Bob Dein, Miami University
APPLE CLIENT MANAGEMENT USING JAMF
Track: Service Excellence Location: Marcum Conference Center, 180Beginning in 2014, Kent State University launched a project to bring under management and encrypt all end-user Mac computers. We chose JAMF, a best-of-breed Mac systems management product, as opposed to our existing windows-centric SCCM implementation. We’ll cover how we implemented JAMF, providing the core four tenets of Systems Management: inventory, reporting, imaging and self-service.Andy Huston, Kent State University
WORKING TOGETHER AS A TEAM - IT AND THEIR CUSTOMERS
Track: Service Excellence Location: Marcum Conference Center, 184I have worked for nearly 15 years providing solutions with a home grown system that covers housing, dining, job enrichment, staff development, and even Lean (as well as other systems). In that time, I co-wrote “MyCard” to provide those solutions. I have worked closely with a number of customers to understand their needs and provide solutions in an Agile approach.This presentation will highlight what has worked. It will shed some light on how working WITH people instead of FOR people (in regards to technology) creates better solutions than other negative outcomes.Kirk Hopkins, Miami University
FRIDAY, MAY 29
42
STANDARD CHANGES, REQUEST MODELS AND REQUEST FULFILLMENT MADE EASY
Track: Service Excellence Location: Marcum Conference Center, 186Miami University recently rebooted their Incident Management, Request Fulfillment and Change Management processes during a migration to TeamDynamix. Learn about the benefits of creating a Request Fulfillment process and separating it from your incident and change processes using best practices from ITIL 2011. Explore how Miami University uses Standard Changes as the basis for its Request Fulfillment process and makes it easy to document the fact that a standard change has occurred.Pete Ferris, Miami University
11:15 AM.............................................................CLOSING REMARKS & BOXED LUNCH Location: Marcum Conference Center, 150
Sponsors
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SPONSOR DIRECTORYBe sure to stop by the Vendor Showcase and thank them all for their dedication to OHECC.Without them, this event would not be possible!
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SPONSOR DIRECTORY
MicrosoftTable..........1
DC GroupTable..........18
ServiceNowTable..........35
AdvizeX TechnologiesTable..........2
DellTable..........19
SImpliVity CorporationTable..........36
PomeroyTable..........3
Extreme NetworksTable..........20
TeamDynamixTable..........37
7signalTable..........4
F5 Networks, Inc.Table..........21
WorkdayTable..........38
AfidenceITTable..........5
Incisive AnalyticsTable..........22
Xentry/FrontierTable..........39
Aruba NetworksTable..........6
Intel SecurityTable..........23
Independents Fiber Network Table..........40
AT&TTable..........7
itSMF USATable..........24
IBMTable..........41
Atomic LearningTable..........8
Cisco SystemsTable..........25
Blackboard Table..........42
AvayaTable..........9
Netech CorporationTable..........26
NutanixTable..........44
Barracuda NetworksTable..........10
JAMF SoftwareTable..........27
MCPc, Inc.Table..........45
BiampTable..........11
LANDESKTable..........28
RoundTower TechnologiesTable..........46
Bomgar Table..........12
Adobe SystemsTable..........29
Brown Enterprise SolutionsTable..........13
NetAppTable..........30
Cambridge Computer Services, Inc.Table..........14
Nimble StorageTable..........31
CBTSTable..........15
OracleTable..........32
CDWGTable..........16
Palo Alto NetworksTable..........33
CiberTable..........17
PolycomTable..........34
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46
Adobe, the Adobe logo, Creative Cloud, and the Creative Cloud logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.© 2015 Adobe Systems Incorporated. All rights reserved.
The world’s best creative software—FREE of
charge for students.
ADOBE IS PROUD TO BE A PLATINUM SPONSOR.
Come visit the Adobe booth and learn about Adobe Creative Cloud. www.adobe.com/education
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INSPIRE BRILLANCE
TOGETHERit’s where learning doesn’t always take place in a classroom andwhere discovery can happen anywhere, at any time. it’s where videohas opened the door to learning and collaborating in a whole newway, and where class is always in session. it’s where every singleperson can connect with teachers of all kinds wherever they may be.it’s where great minds can easily come together, so it’s also wherethe sky is the limit.
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www.nutanix.com/tcoLearn why you need Nutanix solutions today.
Stop Burning Through Your IT Budget.
Nutanix reduces datacenter costs up to 60% so you can invest more in your business. Deploy powerful, pay-as-you-grow
infrastructure and decrease the day-to-day costs of managing your datacenter.
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At Microsoft, we are committed to helping students and educators throughout the world realize their full potential. We believe technology has the power to inspire and motivate students to learn, and the ability to empower teachers to prepare students.
We also recognize technology alone is not the answer and that teachers are central to helping students succeed. By working with schools and key partners in the education industry, we are driven to deliver on this belief.
From device to advice, we are committed to education and to ensuring both students and educators have the tools they need to succeed.
www.microsoft.com
Microsoft in Education
Pomeroy's portfolio of infrastructure managed services includes End User Services and Network, Data Center and Cloud Services. Pomeroy also provides staffing, procurement & logistics services throughout North America & Western Europe. A recognized leader in the End User Services markets, Pomeroy’s ITIL-certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to asses, plan, design, build, test, implement, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. If that sounds like the kind of business relationship you would like to have with your IT service provider, let’s have a conversation about where you and your organization want to go. Contact us today or visit www.pomeroy.com.
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513.234 .5822 afidence .com
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• Student mobility solutions• Campus safety• Cloud computing & storage• Network security• Mobile productivity• Content delivery services• Application hosting
Please stop by our exhibit to find out more.
Mobilize and virtualize education with AT&T
© 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
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Deliver a Connected School or Campus Experience to Students and Faculty Anywhere,
Anytime.
avaya.com/education
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A R T I S T S I N D A T A S T O R A G E
Brown Enterprise Solutions
Network - Wi-Fi
Backup Solutions
Network SecurityVideo Conferencing
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EVERY ORDER... EVERY CALL... EVERY TIME...
Whether you have networking woes, need a hand in purchasing the right storage and virtualization products, or are seeking complete classroom solutions for your institution, our team of solution architects, along with your dedicated CDW·G account managers, are on call and ready to assist. Get the experience without the expense from the People Who Get IT.
Visit the CDW•G team at OHECC
800.808.4239CDWG.com112570
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®
UPTIME ISWHO WE ARE.
®
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Since 1991 DC Group has set the standard for service and maintenance of critical power supply systems. We offer blazing-fast 24/7/265 service throughout the U.S. and Canada.
Find out how you can maximize uptime at dc-group.com
www.ciber.com/oracle
CIBER IS COMMITTED TO OHIO
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Empower students to take ownership of their academic success. From providing the latest learning devices to helping educators with data-driven analytics to improve successful student outcomes, Dell education solutions deliver the capabilities your institution needs to successfully create personalized learning environments to help students thrive.
Do more with education solutions from Dell.
Learn more at dell.com/highereducation
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When Success Counts. Performance Matters. Reliability. Experience. Teamwork. All from a single point of contact.
P: 800.634.4032 E: [email protected] W: www.ifnetwork.biz
Whether your goal is to provide access to online learning applications, connect to multiple locations, share databases or reduce communication costs — you will need a reliable network you can count on. So, as an Ohio-based company that provides a high performance, high capacity fiber optic network, we can provide you with the data connectivity you need to reach your goals and stay connected! If you are interested in learning more about our turnkey solutions for your educational facility, contact us today!
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Do you know where all your IT assets are and how they’re used?
Every dollar counts in education. LANDESK helps you manage assets through every stage of their lifecycle. Reclaim licenses, save money, and survive audits.
Contact: Gar Welsch – [email protected]: 614.657.9058
The Apple Management ExpertsNeed to manage Mac or iPad?
Talk to us at OHECC 2015.jamfsoftware.com
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Visit us at www.netapp.com/edu to see how we have helped
customers at many higher education institutions.
Learn more at yepnetapp.com #yepnetapp
YOUR NETWORK, ANYWHERE
US Enterpise Networking Partner of the Year | Sled Transformational Partner of the Year | Cisco Capital Partner of the Year
Visit netechcorp.com to find an office location near you.
CUSTOMER- DEFINED
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Copyright © 2015, Oracle and/or its affiliates. All rights reserved.
oracle.com/goto/universitiesor call 1.800.633.0584
20 of the 20 Top UniversitiesGet Better Results
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Breakdown walls andunleash minds with Polycomvideo collaborationDiscover Polycom education video solutions.
www.polycom.com/education
©2014 Polycom, Inc.
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We help the modern enterprise transform the delivery and management of services. ServiceNow is changing the way people work. To learn more, go to servicenow.com.
Service Managementfor the Enterprise
© 2015 ServiceNow, Inc. All rights reserved.ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.
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Total Total for Position Count - All Statuses 485
My Workspace
search10
Nicole R.
Sarah G.
ROSTER
71
Roster
ROSTER
72
Last Name First Name Institution/Company Title Email
Absalom David CBTS [email protected]
Adams Jon University of Cincinnati Asst Dir Information Tech [email protected]
Ahmed Salam Wright State University Programmer Analyst [email protected]
Alden David The Ohio State University Director of Computing Services [email protected]
Amiruzzaman MD Kent State University Applications Support Analyst [email protected]
Anderson Peter Cuyahoga Community College Director, Network Services [email protected]
Azizuddin Mohammed Cleveland State University Sr. Network Messaging Admin [email protected]
Bain Marc Pomeroy Sales Representative [email protected]
Bainey Walt Kent State University Systems Design Engr. [email protected]
Baker Bryan Zane State College Director of Network and Security Services [email protected]
Bareis Kyle JAMF Software Systems Engineer [email protected]
Bazeley Joe Miami University Assistant Vice President, Security, Compliance and Risk Management
Beadles Mark OARnet Chief Information Security Officer [email protected]
Bernard Chris Miami University [email protected]
Beverly Mendy Wright State University Manager of Operations [email protected]
Bird Debbie University of Cincinnati [email protected]
Black Bob Miami University Assistant Director, IT Process & Planning [email protected]
Blackwell Ken Dell, Inc. Chief Architect [email protected]
Boff Colleen BGSU A-Dean [email protected]
Bolin Matt Pomeroy Sales Representative [email protected]
Bomholt Michael Miami University Technology Development Manager [email protected]
Borroni Albert Oberlin College Director, OCTET / Lecturer Computer Science [email protected]
Boyce Brian AfidenceIT [email protected]
Boyd Will BGSU Technology Support Specialist [email protected]
Braidic Kathryn The Ohio State University Associate Director - Managed Services [email protected]
Breton Heather Extreme Networks Account Manager [email protected]
Britt Travis Bomgar Regional Sales Manager, SLED [email protected]
Brock William Cleveland State University Systems Admin [email protected]
Brooks Mary Miami University Project Manager [email protected]
Brown Darnell Sinclair Community College [email protected]
Bruggeman John Hebrew Union College CTO [email protected]
Bues Chris Kent State University Manager, IS Client Infrastructure [email protected]
Burns Chris CBTS [email protected]
Burton Johnathan Kent State University Mgr, Information Technology [email protected]
ROSTER
Roster
73
Busterna Joseph Xavier University [email protected]
Cady Marie Oracle ASM [email protected]
Campbell Scott Miami University Director of Technology [email protected]
Campbell Gabe Miami University Senior Technology Support Analyst [email protected]
Camulli Eric 7signal VP Marketing [email protected]
Capocciama Toni OARnet / OSU Business Relationship Manager [email protected]
Carlson Andy University of Cincinnati Computer Systems Admin [email protected]
Carter Eddie Oracle [email protected]
Carter David Miami University Technology Support Analyst [email protected]
Casson Garry University of Cincinnati Strategic Sourcing Manager [email protected]
Chouteau Mark Miami University Sr. Network Engineer [email protected]
Clem Mary Wright State University Assistance Director, Client Services [email protected]
Cooney Myke Wright State University Applications Administrator I [email protected]
Cooper Micah Miami University Director, End User Service Improvements [email protected]
Cooper James Wright State University End User Support Specialist [email protected]
Corbin Bob The Ohio State University Senior Director of Infrastructure [email protected]
Cornett Tim Aruba Networks Territory Manager [email protected]
Corning Paul Extreme Networks Director of Sales [email protected]
Costa Geoffrey University of Cincinnati Information Security Analyst [email protected]
Crane Aaron TeamDynamix Director of Client Services [email protected]
Crow Scott Lourdes University Director [email protected]
Cunningham David Kent State University Manager, IT [email protected]
Cvitkovic Maria Blackboard Account Executive [email protected]
Davidge Ricki Miami University Operations Manager, IT Partnerships and Interim Manager of Field/Classroom Services
Dear Ron Kent State University Sr. Application Support Analyst [email protected]
Deering Paul NNER Conference Committee - OU
Associate Professor [email protected]
Dehr Pete 7signal [email protected]
Dein Bob Miami University Enterprise Architect [email protected]
Demosky Jean Ohio University [email protected]
Dietz Ryan Adobe Systems Inc. [email protected]
Dilz Guy Palo Alto Networks [email protected]
Donaldson Michelle Ohio University Manager, Service Delivery [email protected]
Dopkins Geoffrey DC Group Sales Executive [email protected]
Downes Larry Miami University Asst for Information Services [email protected]
Duncan Kayleigh Wright State University Computer Systems Admin [email protected]
Last Name First Name Institution/Company Title Email
ROSTER
74
Dusing James University of Cincinnati Computer Systems Admin [email protected]
Edwards Bruce Microsoft [email protected]
Egan Bob CDW-G Account Executive [email protected]
Ferree Andrew Avaya Account Executive [email protected]
Ferris Pete Miami University Service Management Analyst II [email protected]
Fish Greg University of Cincinnati Mgr, AHC Network Services [email protected]
Fisher Johnson Kent State University Director, IS Operations [email protected]
Fleshman Kim BGSU Coordinator [email protected]
Flood Mary Anne HP Market Star [email protected]
Fogt Paula Miami University Computer & Tech Specialist [email protected]
Foster Paul University of Cincinnati Dir Information Technology, UCIT E-Learning & Design
Fox Larry Wright State University Associate Director of Technical Services [email protected]
Franklin Willie Otterbein University Senior Technology Specialist [email protected]
Franko Dave NetApp Ohio SLED Sales Representative [email protected]
Fritsche Erma University of Cincinnati Assistant Director [email protected]
Frye Jay Kent State University Director, Service Management [email protected]
Gage Holly Miami University [email protected]
Gattis Allen Ohio University [email protected]
Geist Michael Kent State University Network Design Engineer [email protected]
Geng Kelly Miami University Systems Analyst [email protected]
Ginn David AT&T Sales Manager [email protected]
Gordon Richard Bomgar Solutions Engineer [email protected]
Graeter EJ Cisco Systems [email protected]
Grammer Doug Ohio University [email protected]
Green Amy itSMF USA Director [email protected]
Grossheim Teri JAMF Software Systems Engineer [email protected]
Gruenhagen Tim Miami University [email protected]
Hadden Rich Wright State University Network Design Architect Ii [email protected]
Hagedorn Teresa University of Toledo Asst Mgr, Academic and Healthcare Support [email protected]
Hall Mickey Dell, Inc. [email protected]
Hammond Tom University of Akron Wayne College
Lab Support Specialist [email protected]
Harris Leah Miami University Oper Mgr Advanced Client Tech [email protected]
Harrison Jake Miami University Senior Technology Support Analyst [email protected]
Last Name First Name Institution/Company Title Email
ROSTER
Roster
75
Hayes Michael Cleveland State University Manager Database Administration [email protected]
Healy Larry AT&T Sr Application Management Specialist [email protected]
Hedrington Frederick Xavier University [email protected]
Heidepriem Brandon University of Findlay Web and Client Services Manager [email protected]
Henebry Brian Miami University Assoc. Director, Enterprise Systems & Ops [email protected]
Henson Todd Miami University Computer & Tech Specialist [email protected]
Herman Jen Miami University Director [email protected]
Herzog Jerry Extreme Networks Systems Engineer [email protected]
Hickey David Cincinnati State Dr. [email protected]
Hike Jonathon Frontier Security [email protected]
Hircock Angie Atomic Learning Account Specialist [email protected]
Hoag John Ohio University [email protected]
Hodges Lisa itSMF USA Director [email protected]
Hogan Bryan AfidenceIT President [email protected]
Holleman Dewey Ciber Director [email protected]
Hollowell Randy Miami University Sr. Communications & Web Coordinator [email protected]
Holmes Rich Pomeroy Director - Business Development (HP ESSN) [email protected]
Hopkins Kirk Miami University Sr. Systems Analyst [email protected]
Horton Adrian University of Toledo Helpdesk Administrator [email protected]
House Sherry Miami University Computer & Tech Specialist [email protected]
Humer Miro Cleveland State University Applications Manager [email protected]
Hurley Cindy Miami University Administrative Associate [email protected]
Huston Andy Kent State University Applications Support Analyst [email protected]
Johnson Dan Miami University Manager of Application Development [email protected]
Johnson Julie Avaya Solutions Strategist [email protected]
Jones Scott Infiniti Systems Group Account Executive [email protected]
Jones Tyler University of Cincinnati Information Security Analyst [email protected]
Jones Jeff Wright State University Storage Administrator [email protected]
Kampman Kevin Gartner Senior Director [email protected]
Kauffman Matt Wright State University End User Support Specialist I [email protected]
Keith Chris University of Cincinnati Network Analyst Tech Lead [email protected]
Kenneally Steve University of Mount Union IT Helpdesk Manager [email protected]
Kennedy Wesley Nutanix Systems Engineer SLED North Central [email protected]
Kidd Scott The University of Findlay Technology Support Coordinator [email protected]
Kiggins P.J. CBTS Director of Sales [email protected]
Kijowski Matthew Wright State University Sys. Admin [email protected]
Last Name First Name Institution/Company Title Email
ROSTER
76
Kimbrough Eboney Miami University Technology Support Analyst [email protected]
Kline Rob Shawnee State University Computing Operations & Infrastructure Admin
Kohlhepp Jason Wright State University Application Systems Administrator II [email protected]
Kraut Matt University of Findlay [email protected]
Lack Linda Miami University Portfolio Administrator [email protected]
Lalley Joseph Ohio University SAVP for IT & Administrative Services [email protected]
L’Amoreaux Neal The University of Akron Mgr Enterprise Operations [email protected]
Langford Russ University of Cincinnati Information Tech Manager [email protected]
Langley Crystal Barracuda Networks Commercial Account Manager [email protected]
Leatherwood Aaron Ohio University [email protected]
Levine Dave Lakeland Community College Asst Director Administrative Technologies [email protected]
Lonsway Tim CBTS [email protected]
Macklin Peter Miami University Technology Support Analyst [email protected]
Maianu Octavian Kent State University Director, IS Communications [email protected]
Malloy Tim Columbus State Community College
System Admin [email protected]
Maniaci Joey Netech Account Executive - Physical Security [email protected]
Marmora Stephanie AfidenceIT [email protected]
Marnell Joseph Oracle Regional Middleware Account Manager [email protected]
Martin Mike Netech Account Executive [email protected]
Marvin Dennis IBM Cloud Cloud Services Executive [email protected]
McCollum Scott Sinclair Community College CIO [email protected]
McDowell Tom Extreme Networks Account Executive [email protected]
McIntire Brandon Rolta Advizex Regional Sales Manager [email protected]
McKenney Robert The Ohio State University Assistant Vice President [email protected]
McQuade Cindy Inter-University Council of Ohio Vice President [email protected]
McVey Cathy Miami University Sr. Director, IT Communications & Customer Advocacy
Meszar Mark Kent State University Sr Applications Supt. Analyst [email protected]
Mezger Curtis Owens Community College Acad Supp Spec [email protected]
Mickelson Jean Extreme Networks Education Specialist [email protected]
Miller Kim JAMF Software Account Executive [email protected]
Miller Dana Miami University Business Analyst [email protected]
Mitchell Glenn Extreme Networks Education Specialist [email protected]
Mitchell Andrew Oracle Senior Director, Customer Strategy [email protected]
Last Name First Name Institution/Company Title Email
ROSTER
Roster
77
Moeller Don Miami University Computer & Tech Specialist [email protected]
Molls Andy Kent State University Network Design Arct. [email protected]
Moore Hope Ohio University [email protected]
Morgan Chris Pomeroy Technology Solutions Executive [email protected]
Morris Candi Ohio University [email protected]
Mothes Holly The University of Akron Mgr Tech Learning Support Ctr [email protected]
Muntean Michael Gartner client advisor [email protected]
Nagy Colleen Case Western Reserve University Sr. Director [email protected]
Natale Michael Wright State University Chief Information Security Officer [email protected]
Neikirk Wallace Wright State University Programmer/Analyst III [email protected]
Neiss Nicole Kent State University Network Design Engineer [email protected]
Newell Tyler BGSU Technology Support Specialist [email protected]
O’Hara Karen Miami University Knowledge Base Coordinator [email protected]
Olaya Sofia Miami University Service Desk Analyst [email protected]
Padgett Lisa University of Cincinnati Asst Director Information Technology [email protected]
Pagura Annie Miami University [email protected]
Parker Ben Extreme Networks Systems Engineer [email protected]
Parrish Nick Miami University Sr. Technology Support Analyst [email protected]
Parscal Bruce Miami University Assistant Network Manager [email protected]
Patel Doug Bomgar Solutions Engineer [email protected]
Peck Bryan Dell, Inc. Account Executive [email protected]
Penny Rick Lakeland Community College CIO [email protected]
Perdue Mike Kent State University Director, Server & Client Infra. [email protected]
Peters Janet University of IL Chicago Project Coordinator [email protected]
Peterson Kyle Wright State University Manager of Lab Services [email protected]
Petrie Stephanie ServiceNow Commercial Account Executive [email protected]
Pfefferkorn Pete University of Cincinnati Operating Sys Admin Lead [email protected]
Phillips Peter Cleveland State University Director, Applications & Integrations [email protected]
Poley Sean Miami University IT Accessibility Coordinator [email protected]
Popa Paul Cleveland State University [email protected]
Porter Dominique Cleveland State University Mgr. Enterprise Network [email protected]
Post Lori CBTS [email protected]
Powell Bryan Miami University Technology Support Coordinator [email protected]
Quinn Lynne Brown Enterprise Solutions Account Manager [email protected]
Last Name First Name Institution/Company Title Email
ROSTER
78
Last Name First Name Institution/Company Title Email
Ratermann Eric Palo Alto Networks Systems Engineer [email protected]
Rathbun Dave University of Cincinnati Instructional Designer [email protected]
Rauch Michael Wright State University End User Support Specialist I [email protected]
Rawlinson Phillip University of Cincinnati Software Applications Developer [email protected]
Reinsel Kathy Independents Fiber Network Brand Manager [email protected]
Rice Nathan The University of Findlay Systems Engineer [email protected]
Richardson Tracey The Ohio State University Director, Service Management Office [email protected]
Rife Scott Wright State University Associate Director of Information Services [email protected]
Rinearson Carla BGSU Applications Developer [email protected]
Rist Sarah Ohio University [email protected]
Robinson Jacob Miami University Coordinator of User Support [email protected]
Robinson Mike Miami University Technology Support Coordinator [email protected]
Rodabaugh Steven Bluffton University Director of PC Computing [email protected]
Rogers Cooper Dana OARnet Business Relationship Manager HE [email protected]
Rotman David Cedarville University CIO [email protected]
Rumbarger Chad Extreme Networks Systems Engineer [email protected]
Rybarczyk George Case Western Reserve University Senior System Admin [email protected]
Sancaktar Errol Kent State University [email protected]
Schiele Charles Simplivity Solution Architect [email protected]
Schindler Ken Youngstown State University AVP/CTO [email protected]
Schmitt Eric CDW-G Account Manager [email protected]
Schmitz Suzanne Independents Fiber Network Account Executive [email protected]
Schneidler Robert University of Cincinnati Computer Systems Admin [email protected]
Schweikert Greg Avaya Account Executive [email protected]
Scott Susie Miami University Systems Analyst [email protected]
Scoville Dave Miami University Learning Systems Coordinator [email protected]
Seigneur-Harris
Allyson BGSU Technology Support Specialist [email protected]
Seymore Rich Microsoft [email protected]
Seymour Patrick Sinclair Community College Manager [email protected]
Shah Pankaj OH-TECH Executive Director [email protected]
Sheard Lisa Miami University Technical Communications Specialist [email protected]
Simpson Donna Microsoft [email protected]
Siroskey Michael The Ohio State University Senior Systems Manager [email protected]
Slaney Bob Workday Regional Director [email protected]
ROSTER
Roster
79
Smith Lance Sinclair Community College Application Development Manager [email protected]
Smith David University of Mount Union Assistant Director of IT for Technical Services [email protected]
Smith Alisa Lourdes University Technology Services Manager [email protected]
Smith Josh Miami University Technology Support Analyst [email protected]
Smullen Ken Aruba Networks Territory Manager [email protected]
Sopko Christine Cleveland State University Business Analyst [email protected]
Sponsel Lindsay Miami University Technical Services Associate [email protected]
Sprague Randy Cincinnati State Enterprise & Infrastructure Manager [email protected]
Squires James Ciber Client Partner [email protected]
Srail Judy IBM [email protected]
Stamper Joshua Wright State University End User Support Specialist [email protected]
Starkey Duane Ohio University Interim CIO [email protected]
Stenger Tom ServiceNow Commercial Account Executive [email protected]
Stone Wayne Miami University Computer & Tech Specialist [email protected]
Straube Ryan The University of Findlay [email protected]
Stuart Tim The University of Findlay Manager of Network Security & Operations [email protected]
Swisher Brian Cisco Systems [email protected]
Thomas Dan Kent State University Mgr, Information Technology [email protected]
Thomson T Brown Enterprise Solutions Account Executive [email protected]
Toaddy Jeff Miami University IT Service Management Coordinator [email protected]
Toelke Chris University of Cincinnati Computer Systems Admin [email protected]
Tomor Sue BGSU System Analyst [email protected]
Travis Troy Miami University Assistant Vice President, Enterprise Operations
Triplett Jeff Miami University Manager [email protected]
Tunningley Dennis University of Cincinnati IT Analyst [email protected]
Vedrody Bryan Barracuda Networks Outside Channel Manager [email protected]
Vendt Patricia Wright State University Systems Programmer III [email protected]
Venrose Rob Adobe Systems Inc. [email protected]
Vincent Nelson University of Cincinnati VP & CIO [email protected]
Vykhovanyuk Bo University of Cincinnati Assistant Vice President [email protected]
Wall Bret CBTS [email protected]
Warf Larry Cleveland State University Enterprise Systems Administrator [email protected]
Warner Charles Shawnee State University CIO [email protected]
Welch Scott Nutanix SLED Territory Sales Manager-North Central [email protected]
Welsch Gar LANDESK [email protected]
Last Name First Name Institution/Company Title Email
ROSTER
80
Wentworth Phil Zane State College Director of Customer Support Services [email protected]
Whisler Debbie Wright State University Supervisor of Classroom technology Support [email protected]
White Daniel Shawnee State University User Support Manager [email protected]
Wilhelm Tom Ohio University Application Integration Specialist [email protected]
Williams Matthew University of Cincinnati Assistant Director [email protected]
Wilson Bill Cleveland State University CIO [email protected]
Winzinek Michael Kent State University Assoc. Network Design Engr. [email protected]
Wittenmyer Josh Shawnee State University [email protected]
Woodbury John Oracle Regional Manager [email protected]
Woolley Craig Wright State University CIO [email protected]
Zbydnowski Mary Ann OARnet Client Relations Manager [email protected]
Zechman Sean Cleveland State University Database Administrator [email protected]
Zimmerman Ann OARnet Manager, Client Services [email protected]
Zofcin Glenna The Ohio State University Administrative Project Coordinator [email protected]
Last Name First Name Institution/Company Title Email
Roster as of 5/18/15
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81
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NOTES
Notes
89
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