Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
FOR ADMINISTRATIVE PROFESSIONALS
2017 SALARY GUIDE
All trademarks contained herein are the property of their respective owners.
1 Welcome to the OfficeTeam 2017 Salary Guide
2 About the Data in the Guide
4 Hiring Trends in the United States
8 Spotlight: Healthcare Hiring Trends
10 Administrative Salaries: United States
13 Local Market Variances: United States
16 Hiring Trends in Canada
18 Administrative Salaries: Canada
20 Local Market Variances: Canada
22 A Hiring Checklist — The 12 Basic Steps
24 The Career City Index: Making the Most of Location
26 About OfficeTeam
28 Worldwide Locations
TABLE OF CONTENTS
officeteam.com/salary-centerFor the latest news on compensation and hiring trends, visit our Salary Center.
1
WELCOME TO THE OFFICETEAM 2017 SALARY GUIDE
Competitive compensation is critical in the tug-of-war companies are waging over skilled professionals today. It’s also a firm’s best line of defense against losing top talent.
To recruit and retain the best people, more employers are willing to negotiate compensation. But to succeed, hiring managers must keep up with the most current pay rates for these professionals.
That’s why, for decades, we have published our annual OfficeTeam Salary Guide to help employers evaluate compensation trends and develop a talent strategy.
We’ve tapped our deep networks to identify the latest salary ranges in the administrative field, as well as the most recent hiring and workplace trends. The result is the OfficeTeam 2017 Salary Guide, which you can use to ensure your offer is competitive.
We also understand that each hiring situation is different. That’s where the personal expertise of our OfficeTeam staffing and recruiting professionals across the country comes in. Let us be your resource as you set compensation levels for new hires, plan budgets and try to better understand the hiring environment.
2017 SALARY GUIDE | OFFICETEAM
NEED HELP WITH YOUR JOB DESCRIPTIONS?
Access our list of administrative job descriptions. Use them as a starting point and customize to fit your positions.
2
The OfficeTeam 2017 Salary Guide features salary ranges for more than 60 positions in the administrative field, including executive and administrative assistant, receptionist, customer service representative, and human resources (HR) assistant.
Our salary data are based chiefly on input from our North American recruiting and staffing professionals, who make thousands of full-time and temporary placements each year. The projected salaries for each position reflect starting pay only.
Bonuses, incentives and other forms of compensation are not taken into account. Because professionals joining a company may enter at a variety of experience levels, we report salaries in ranges. The ranges represent national averages and can be adjusted for your market by using the local variance numbers on Pages 14-15 for the United States and Page 20 for Canada. Hiring trends and other information in the guide are based on our surveys of executives and hiring managers.
ABOUT THE DATA IN THE GUIDE
officeteam.com/salary-center
2017 SALARY GUIDE | OFFICETEAM
3
The U.S. Department of Labor’s Bureau of Labor Statistics projects
there will be more than 5.6 million total job openings in office and
administrative support positions between 2014 and 2024.
2017 SALARY GUIDE | OFFICETEAM
4
HIRING TRENDS IN THE UNITED STATES
As businesses capitalize on new opportunities, hiring administrative staff has become ever more competitive. These are the top trends affecting hiring in 2017:
EXPERIENCED CANDIDATES IN DEMAND
Administrative professionals with around two to five years of experience are at the top of hiring managers’ wish lists. These candidates require less training than those starting out and remain open to adapting and growing with the company.
Firms are looking for employees who have a combination of experience, technical abilities and interpersonal skills, and are a good fit with the workplace culture. A college degree can make a candidate more desirable.
BUSINESSES COMPETING FOR TOP CANDIDATES
Talent shortages mean the most skilled professionals often receive multiple offers and have a strong hand when negotiating their starting salaries. Experienced administrative employees can be selective, and many are opting to join companies that offer flexible schedules and other work-life balance perks. Firms hoping to recruit and retain the best talent need to offer competitive pay and incentives.
PROJECT STAFFING AND TEMP-TO-HIRE ON THE RISE
Project-based staffing is increasing as companies bring in extra resources to handle new business. Temp-to-hire arrangements are also on the upswing because they give organizations the chance to evaluate on-the-job aptitude and performance before offering a full-time position.
IN-DEMAND POSITIONS
• Executive and administrative assistants
• Management roles
• Customer service/call center representatives and managers
• Administrative healthcare roles
• HR assistants and specialists
2017 SALARY GUIDE | OFFICETEAM
5
Firms are looking for employees who have a combination of
experience, technical abilities and interpersonal skills, and
are a good fit with the workplace culture.
2017 SALARY GUIDE | OFFICETEAM
6
SKILLS IN DEMAND
COMMUNICATION SKILLS
Whether interacting with the public, writing all-company memos or delivering crucial details to executives, administrative professionals need top-notch communication skills. Companies want support staff who are articulate and organize information well.
MULTILINGUAL ABILITY
Businesses value bilingual or multilingual candidates, especially for public-facing positions. Spanish is by far the most requested language for a bilingual administrative professional, but, depending on the firm’s location, fluency in other languages may be requested.
FLEXIBILITY
More and more, the job description of today’s administrative professionals is being stretched. The sheer variety of projects they are asked to tackle calls for adaptability, a willingness to learn and the ability to multitask.
RESOURCEFULNESS
Being able to work independently requires a deep knowledge of the organization and available resources. Administrative workers who fully understand the business they support will always be in demand.
• Microsoft Office suite
• Social media tools
• Enterprise resource planning (ERP) software
• Database management tools
• Customer relationship management (CRM) software
MOST-WANTED
TECH SKILLS
2017 SALARY GUIDE | OFFICETEAM
72017 SALARY GUIDE | OFFICETEAM
ROLES TO WATCH
8
With patient and membership populations increasing and the overall healthcare industry growing, many organizations are focused on initiatives that will improve the quality of care and customer experience. Following are the top trends influencing administrative healthcare hiring:
AFFORDABLE CARE ACT
As more people enter into the healthcare system, payers and providers are having to manage a higher volume of work than in years past. Because of the uptick
in activity, there’s an increased need for administrative staff with strong communication skills to help with enrollment, membership and customer service, registration, scheduling, and insurance verification, among other functions.
FOCUS ON THE CONSUMER EXPERIENCE
Potential members and patients have many payer and provider options to pick from. As a result, healthcare organizations are becoming more consumer-friendly by providing additional insurance options, convenient ways to access services, and new technology that allows individuals to easily manage their own care. Administrative professionals are needed to help with this shift and answer questions.
ADOPTION OF TECHNOLOGY
Healthcare organizations need support staff as they continue to implement or upgrade technology systems to better track, manage and treat customers. Candidates with electronic medical/health records and practice management software experience are most in demand.
SPOTLIGHT : HEALTHCARE HIRING TRENDS
• Patient registration/intake/admissions clerk
• Medical customer service representative
• Certified professional coder
• Credentialing specialist
• Customer service/member services representative/ enrollment specialist
2017 SALARY GUIDE | OFFICETEAM
92017 SALARY GUIDE | OFFICETEAM
10
ADMINISTRATIVE SALARIES: UNITED STATES
Title 2016 2017 % Change
ADMINISTRATIVE
Senior Executive Assistant* $53,500 - $69,250 $55,500 - $72,500 4.3%
Executive Assistant $44,000 - $59,500 $45,500 - $62,000 3.9%
Senior Administrative Assistant $39,750 - $51,000 $41,250 - $53,000 3.9%
Administrative Assistant $32,250 - $43,250 $33,250 - $45,250 4.0%
Entry-Level Administrative Assistant $28,250 - $36,000 $29,500 - $37,250 3.9%
Marketing Assistant $32,750 - $42,500 $33,750 - $44,000 3.3%
Sales Assistant $31,500 - $42,500 $32,500 - $43,750 3.0%
Specialized Assistant - Legal $39,000 - $47,750 $40,000 - $49,250 2.9%
Property Management Assistant $32,750 - $42,500 $34,000 - $44,000 3.7%
Mortgage Assistant $31,500 - $39,500 $32,750 - $41,000 3.9%
Research Administrator $32,500 - $39,500 $33,500 - $41,000 3.5%
Admissions Assistant $30,500 - $38,250 $31,500 - $39,500 3.3%
Project Assistant/Coordinator $32,500 - $47,000 $33,750 - $48,500 3.5%
Purchasing Assistant $33,750 - $42,750 $34,750 - $44,250 3.3%
MANAGEMENT
Office Manager $40,750 - $63,500 $42,250 - $66,000 3.8%
Facilities Manager $40,750 - $63,750 $42,250 - $66,250 3.8%
Project Manager $44,000 - $59,500 $45,750 - $62,000 4.1%
OFFICE SERVICES
Office/Facilities Coordinator/Assistant $29,750 - $39,250 $30,500 - $40,500 2.9%
Office Clerk $23,750 - $31,000 $24,500 - $32,000 3.2%
Mail Assistant/Clerk $23,250 - $26,250 $23,750 - $27,000 2.5%
File Clerk $22,500 - $26,250 $22,750 - $27,250 2.6%
Imaging/Scanning Specialist $24,000 - $29,250 $24,750 - $30,250 3.3%
Claims Processor $30,750 - $38,250 $31,750 - $39,500 3.3%
Logistics Coordinator $34,000 - $45,750 $34,750 - $47,000 2.5%
Dispatcher $31,000 - $41,250 $31,750 - $42,500 2.8%
Document Control Clerk $28,750 - $36,000 $29,500 - $37,000 2.7%
Proofreader $39,000 - $57,500 $41,000 - $59,250 3.9%
Presentation Specialist $45,500 - $60,500 $46,500 - $62,500 2.8%
2017 SALARY GUIDE | OFFICETEAM
11
Title 2016 2017 % Change
DATA ENTRY
Senior Data Entry Specialist $29,500 - $34,750 $30,000 - $36,000 2.7%
Data Entry Specialist $23,750 - $30,750 $24,250 - $31,750 2.8%
Senior Order Entry Specialist $29,750 - $36,000 $30,500 - $37,000 2.7%
Order Entry Specialist $25,250 - $32,500 $26,000 - $33,250 2.6%
RECEPTION
Front Desk Coordinator $25,250 - $34,250 $26,000 - $35,500 3.4%
Receptionist** $24,750 - $33,500 $25,250 - $35,000 3.4%
CUSTOMER SERVICE/CALL CENTER
Customer Service Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1%
Senior Customer Service Representative $35,500 - $46,250 $36,750 - $48,250 4.0%
Customer Service Representative $27,500 - $37,750 $28,250 - $39,500 3.8%
Call Center Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1%
Senior Call Center Representative $34,500 - $44,750 $35,500 - $46,750 3.8%
Call Center Representative $27,500 - $36,500 $28,250 - $38,000 3.5%
HUMAN RESOURCES (HR)
HR Assistant $33,000 - $43,500 $33,750 - $45,500 3.6%
HR Recruiting Specialist/Coordinator $38,250 - $52,250 $39,250 - $54,250 3.3%
HR Benefits Specialist/Coordinator $40,250 - $55,250 $41,500 - $57,250 3.4%
ADMINISTRATIVE HEALTHCARE
Patient Registration/Intake/ Admissions Clerk $29,750 - $38,750 $30,750 - $40,500 4.0%
Insurance Referral Coordinator $31,750 - $41,000 $32,750 - $42,500 3.4%
Insurance Verification Clerk $31,250 - $40,000 $32,250 - $41,500 3.5%
Medical Office Administrator $43,000 - $61,500 $44,250 - $64,000 3.6%
Medical Executive Assistant $42,000 - $58,250 $43,500 - $60,500 3.7%
Medical Secretary/ Administrative Assistant $35,000 - $45,500 $36,250 - $47,000 3.4%
Medical Front Desk Coordinator $28,250 - $36,500 $29,250 - $37,750 3.5%
Medical Receptionist $26,500 - $34,750 $27,500 - $36,000 3.7%
ADMINISTRATIVE SALARIES: UNITED STATES
2017 SALARY GUIDE | OFFICETEAM
12
ADMINISTRATIVE SALARIES: UNITED STATES
Notes for salary figures on Pages 10-12: Add up to 12 percent for expert multilingual abilities. Add up to 8 percent for Microsoft Office Specialist certification.* Add up to 15 percent for senior executive assistants supporting C-level executives in large companies.** Add up to 15 percent for receptionists in large companies who have more than five years of experience.*** Add up to 20 percent for customer service managers or call center managers overseeing more than 20 people.Figures listed on Pages 10-12 are average national starting salaries. To calculate the appropriate salary range for your local market, please refer to Pages 13-15 or contact an OfficeTeam staffing manager.
Title 2016 2017 % Change
ADMINISTRATIVE HEALTHCARE (CONTINUED)
Electronic Medical Records (EMR) Abstractor/Auditor $32,750 - $41,750 $34,000 - $43,250 3.7%
EMR Quality Assurance Specialist $31,250 - $38,750 $32,250 - $40,500 3.9%
EMR Clerk $27,750 - $36,500 $28,250 - $38,250 3.5%
Medical Records Scanner $25,500 - $32,250 $26,250 - $33,500 3.5%
Medical Data Entry Specialist $27,500 - $34,500 $28,500 - $35,500 3.2%
Senior Medical Customer Service Representative $35,750 - $45,000 $36,750 - $47,250 4.0%
Medical Customer Service Representative $30,750 - $38,500 $31,500 - $40,500 4.0%
Member Services/Enrollment Manager $58,750 - $78,250 $61,000 - $81,250 3.8%
Customer Service/Member Services Representative/Enrollment Specialist $33,500 - $45,250 $34,750 - $47,000 3.8%
Medical Scheduler $32,500 - $43,750 $33,750 - $45,250 3.6%
Dental Scheduler/Receptionist $29,500 - $38,750 $30,500 - $40,250 3.7%
Credentialing Specialist $35,500 - $45,250 $36,750 - $47,250 4.0%
Certified Medical Coding Manager $72,750 - $96,250 $75,750 - $99,750 3.8%
Certified Coding Specialist $54,250 - $71,500 $56,250 - $74,500 4.0%
Certified Professional Coder $54,000 - $71,250 $56,000 - $74,250 4.0%
Provider Relations Specialist $42,500 - $55,250 $43,750 - $57,250 3.3%
2017 SALARY GUIDE | OFFICETEAM
officeteam.com/salary-calculatorGet a personalized salary calculation.
13
The starting salary ranges provided on the previous pages reflect the national averages for each position.
To determine the estimated salary range for a position in your area:
Locate your city’s variance number on Pages 14-15.
Move the decimal point in the variance number two places to the left.
Multiply this figure by the low and high ends of the position’s national salary range.
LOCAL MARKET VARIANCES: UNITED STATES
1
2
3
Source of information on Pages 14-15: U.S. Department of Labor’s Bureau of Labor Statistics and OfficeTeam. City index figures are reflective of all industries and are not specific to the administrative field. For more information on average salaries in your city, contact the OfficeTeam location nearest you.
2017 SALARY GUIDE | OFFICETEAM
14
LOCAL MARKET VARIANCES: UNITED STATES
ALABAMABirmingham . . . . . . . 95.0Huntsville. . . . . . . . . . 94.0Mobile. . . . . . . . . . . . . 86.0
ARIZONAPhoenix. . . . . . . . . . . 112.5Tucson. . . . . . . . . . . .104.5
ARKANSASFayetteville . . . . . . . . 95.0Little Rock . . . . . . . . . 95.0
CALIFORNIAFresno . . . . . . . . . . . . . 90.0Irvine . . . . . . . . . . . . . 128.0Los Angeles . . . . . . 130.0Oakland. . . . . . . . . . 129.0Ontario. . . . . . . . . . . 119.0Sacramento . . . . . .103.5San Diego . . . . . . . . 125.0San Francisco . . . . 140.0San Jose. . . . . . . . . . 137.0Santa Barbara. . . . 127.0Santa Rosa/ Marin . . . . . . . . . . . 120.0Stockton . . . . . . . . . . . 85.0
COLORADOBoulder . . . . . . . . . . . 116.5Colorado Springs. . 95.3Denver . . . . . . . . . . . 107.0Fort Collins . . . . . . . . 97.0Greeley. . . . . . . . . . . . 88.0Loveland . . . . . . . . . . 94.0Pueblo . . . . . . . . . . . . . 82.0
CONNECTICUTHartford . . . . . . . . . . 116.5New Haven. . . . . . . 112.0Stamford . . . . . . . . . 131.0
DELAWAREWilmington . . . . . . . 105.0
DISTRICT OF COLUMBIAWashington . . . . . . 133.0
FLORIDAFort Myers . . . . . . . . . 90.5Jacksonville . . . . . . . 95.0Melbourne . . . . . . . . 90.5Miami/ Fort Lauderdale. 107.0Orlando . . . . . . . . . .100.0St. Petersburg . . . . . 96.5Tampa. . . . . . . . . . . . . 98.5West Palm Beach .100.5
GEORGIAAtlanta . . . . . . . . . . .103.0Macon. . . . . . . . . . . . . 82.0Savannah . . . . . . . . . 84.0
HAWAIIHonolulu . . . . . . . . . 107.0
IDAHOBoise . . . . . . . . . . . . . . 86.1
ILLINOISChicago . . . . . . . . . . 123.0Naperville . . . . . . . . 112.0Rockford. . . . . . . . . . . 85.0
INDIANAFort Wayne . . . . . . . . 83.0Indianapolis . . . . . . . 96.0
IOWACedar Rapids. . . . . . 94.0Davenport . . . . . . . . . 95.0Des Moines. . . . . . .100.0Sioux City . . . . . . . . . 84.0Waterloo/ Cedar Falls . . . . . . .87.0
KANSASOverland Park. . . .100.5
KENTUCKYLexington . . . . . . . . . . 91.5Louisville . . . . . . . . . . 92.0
LOUISIANABaton Rouge . . . . . . 99.0New Orleans . . . . . . 99.0
MAINEPortland . . . . . . . . . . . 95.0
MARYLANDBaltimore . . . . . . . . .103.0
MASSACHUSETTSBoston . . . . . . . . . . . . 133.0Springfield. . . . . . . . 101.0
MICHIGANAnn Arbor . . . . . . . . 101.5Detroit . . . . . . . . . . . .100.0 Grand Rapids . . . . . 85.5
2017 SALARY GUIDE | OFFICETEAM
15
Kalamazoo . . . . . . . . 80.0Lansing . . . . . . . . . . . . 85.0
MINNESOTABloomington . . . . .105.5Duluth . . . . . . . . . . . . . 79.6Minneapolis . . . . . . 106.0Rochester. . . . . . . . . 101.0St. Cloud . . . . . . . . . . 82.5St. Paul . . . . . . . . . . .103.0
MISSOURIKansas City. . . . . . . . 99.5St. Joseph . . . . . . . . . 90.0St. Louis . . . . . . . . . . . 99.0
NEBRASKAOmaha. . . . . . . . . . . . 97.0
NEVADALas Vegas . . . . . . . . . 99.0Reno. . . . . . . . . . . . . .100.0
NEW HAMPSHIREManchester/ Nashua . . . . . . . . . 112.0
NEW JERSEYMount Laurel . . . . . 115.0Paramus . . . . . . . . . . 130.0Princeton . . . . . . . . . 125.0Woodbridge. . . . . . 126.5
NEW MEXICOAlbuquerque . . . . . . 91.5
NEW YORK Albany. . . . . . . . . . . . . 99.0Buffalo . . . . . . . . . . . . 95.0
Long Island. . . . . . . 120.0New York. . . . . . . . . 140.5Rochester. . . . . . . . . . 91.7Syracuse. . . . . . . . . . . 90.3
NORTH CAROLINACharlotte . . . . . . . . . 101.5Greensboro . . . . . .100.0Raleigh . . . . . . . . . . .104.0
OHIOAkron. . . . . . . . . . . . . . 89.0Canton . . . . . . . . . . . . 82.0Cincinnati . . . . . . . . . 97.5Cleveland . . . . . . . . . 96.0Columbus . . . . . . . . . 98.0Dayton . . . . . . . . . . . . .87.0Toledo . . . . . . . . . . . . . 85.5Youngstown . . . . . . . 76.0
OKLAHOMAOklahoma City. . . . 93.0Tulsa. . . . . . . . . . . . . . . 93.0
OREGONPortland . . . . . . . . . .106.5
PENNSYLVANIAHarrisburg. . . . . . . . . 95.0Philadelphia . . . . . . 115.0Pittsburgh . . . . . . . . . 98.0
RHODE ISLANDProvidence . . . . . . . 101.5
SOUTH CAROLINACharleston . . . . . . . . 93.5Columbia. . . . . . . . . . 93.5Greenville . . . . . . . . . 92.0
SOUTH DAKOTASioux Falls . . . . . . . . . 84.0
TENNESSEEChattanooga. . . . . . 89.0Cool Springs . . . . .100.0Knoxville. . . . . . . . . . . 89.0Memphis . . . . . . . . . . 95.0Nashville . . . . . . . . .100.5
TEXASAustin. . . . . . . . . . . . .108.0Dallas . . . . . . . . . . . . 109.0El Paso . . . . . . . . . . . . 72.0Fort Worth. . . . . . . .108.0Houston . . . . . . . . . . 107.0Midland/Odessa . 110.0San Antonio . . . . . . 101.0
UTAHSalt Lake City. . . . .104.0
VIRGINIANorfolk/Hampton Roads . . . . . . . . . . . . 97.0Richmond . . . . . . . . . 98.5Tysons Corner . . . . 132.0
WASHINGTONSeattle . . . . . . . . . . . . 120.0Spokane. . . . . . . . . . . 82.0
WISCONSINAppleton . . . . . . . . . . 85.0Green Bay. . . . . . . . . 86.5Madison . . . . . . . . . . . 98.5Milwaukee. . . . . . . . 101.0Waukesha . . . . . . . . . 99.0
2017 SALARY GUIDE | OFFICETEAM
16
Although some companies are still cautious about hiring, demand for administrative professionals in Canada is expected to increase in 2017 after some lean years. These are the employment trends to watch for:
HOT POSITIONS
Just as in the United States, Canadian organizations often seek midlevel professionals with two to five years of experience. Front desk staff, project coordinators and executive assistants are all in demand, as are versatile workers who can take on hybrid administrative roles to address company needs. Experienced candidates are likely to be
snapped up quickly, and benefits such as additional vacation time and bonuses are showing up more frequently in compensation packages. Industries hiring administrative professionals in Canada include property management and construction.
TEMPORARY HIRING FILLS GAPS
Clients are bringing in temporary workers to staff short-term projects and meet growing demands. Temp-to-hire arrangements are also popular with businesses that recognize the value of assessing candidates’ fit for the job and company before deciding to offer them a full-time position.
HIRING TRENDS IN CANADA
officeteam.ca/salary-centreCheck out more Canadian hiring and compensation resources.
2017 SALARY GUIDE | OFFICETEAM
172017 SALARY GUIDE | OFFICETEAM
18
Title 2016 2017 % Change
ADMINISTRATIVE
Senior Executive Assistant* $62,500 - $80,250 $64,500 - $83,500 3.7%
Executive Assistant $52,000 - $66,500 $54,000 - $68,750 3.6%
Senior Administrative Assistant $47,250 - $58,250 $48,750 - $60,500 3.6%
Administrative Assistant $38,500 - $50,000 $39,750 - $52,000 3.7%
Entry-Level Administrative Assistant $35,000 - $42,750 $36,000 - $44,500 3.5%
Marketing Assistant $41,250 - $52,000 $42,250 - $54,000 3.2%
Sales Assistant $39,250 - $50,750 $40,750 - $52,250 3.3%
Specialized Assistant - Legal $35,000 - $46,500 $36,000 - $48,000 3.1%
Property Management Assistant $39,750 - $49,500 $41,250 - $51,250 3.6%
Research Administrator $37,500 - $46,750 $39,000 - $48,000 3.3%
Admissions Assistant $35,250 - $43,000 $36,250 - $44,250 2.9%
Project Assistant/Coordinator $41,500 - $56,500 $43,500 - $58,000 3.6%
Purchasing Assistant $40,250 - $49,750 $42,250 - $51,000 3.6%
MANAGEMENT
Office Manager $51,000 - $75,000 $53,250 - $77,250 3.6%
Facilities Manager $51,000 - $75,250 $53,250 - $77,500 3.6%
Project Manager $51,250 - $66,750 $53,250 - $69,000 3.6%
OFFICE SERVICES
Office/Facilities Coordinator/Assistant $39,250 - $48,000 $40,250 - $49,000 2.3%
Office Clerk $30,750 - $37,000 $31,750 - $38,000 3.0%
Mail Assistant/Clerk $29,500 - $35,000 $30,500 - $35,750 2.7%
File Clerk $28,500 - $34,000 $29,500 - $34,750 2.8%
Imaging/Scanning Specialist $29,750 - $35,000 $30,500 - $35,750 2.3%
Claims Processor $32,250 - $39,000 $33,000 - $40,250 2.8%
Logistics Coordinator $40,750 - $52,000 $41,500 - $53,000 1.9%
Dispatcher $37,500 - $48,750 $38,500 - $49,750 2.3%
Document Control Clerk $35,000 - $43,000 $35,250 - $45,250 3.2%
Proofreader $44,250 - $58,000 $45,750 - $59,250 2.7%
Presentation Specialist $40,500 - $50,750 $42,000 - $51,750 2.7%
ADMINISTRATIVE SALARIES: CANADA
2017 SALARY GUIDE | OFFICETEAM
19
Title 2016 2017 % Change
DATA ENTRY
Senior Data Entry Specialist $35,250 - $42,000 $35,750 - $43,500 2.6%
Data Entry Specialist $31,000 - $36,750 $31,500 - $38,000 2.6%
Senior Order Entry Specialist $36,500 - $45,500 $37,500 - $46,250 2.1%
Order Entry Specialist $34,000 - $39,750 $34,500 - $40,750 2.0%
RECEPTION
Front Desk Coordinator $35,500 - $43,250 $36,750 - $44,500 3.2%
Receptionist** $33,000 - $40,500 $34,250 - $41,750 3.4%
CUSTOMER SERVICE/CALL CENTER
Customer Service Manager*** $51,000 - $67,000 $53,250 - $69,000 3.6%
Senior Customer Service Representative $44,500 - $54,750 $45,500 - $57,250 3.5%
Customer Service Representative $35,500 - $44,500 $36,250 - $46,500 3.4%
Call Center Manager*** $54,750 - $76,500 $56,500 - $79,500 3.6%
Senior Call Center Representative $42,000 - $52,250 $43,250 - $54,250 3.4%
Call Center Representative $32,750 - $41,250 $33,500 - $43,000 3.4%
HUMAN RESOURCES (HR)
HR Assistant $40,750 - $53,500 $41,750 - $55,000 2.7%
HR Recruiting Specialist/Coordinator $43,750 - $58,000 $44,750 - $59,750 2.7%
HR Benefits Specialist/Coordinator $45,000 - $58,500 $46,000 - $60,250 2.7%
ADMINISTRATIVE HEALTHCARE
Medical Secretary/ Administrative Assistant $41,750 - $54,250 $43,000 - $55,750 2.9%
Medical Receptionist $35,500 - $45,250 $36,500 - $46,500 2.8%
Electronic Medical Records (EMR) Clerk $36,750 - $44,500 $37,750 - $46,250 3.4%
Medical Data Entry Specialist $34,500 - $42,250 $35,500 - $43,250 2.6%
ADMINISTRATIVE SALARIES: CANADA
Notes for salary figures on Pages 18-19: Add up to 15 percent for expert multilingual abilities. Add up to 10 percent for Microsoft Office Specialist certification.* Add up to 15 percent for senior executive assistants supporting C-level executives in large companies.** Add up to 15 percent for receptionists in large companies who have more than five years of experience.*** Add up to 20 percent for customer service managers or call center managers overseeing more than 20 people.Figures listed on Pages 18-19 are average national starting salaries. To calculate the appropriate salary range for your local market, please refer to Page 20 or contact an OfficeTeam staffing manager. All salaries listed on Pages 18-19 are in Canadian dollars.
2017 SALARY GUIDE | OFFICETEAM
officeteam.ca/salary-calculator Get a personalized salary calculation.
20
The starting salary ranges provided on the previous pages reflect the national averages for each position.
To determine the estimated salary range for a position in your area:
Locate your city’s variance number on this page.
Move the decimal point in the variance number two places to the left.
Multiply this figure by the low and high ends of the position’s national salary range.
ALBERTA Calgary . . . . . . . . . . . . . . . 102.9Edmonton . . . . . . . . . . . . . .101.8
BRITISH COLUMBIAFraser Valley. . . . . . . . . . . 100.2Vancouver . . . . . . . . . . . . . 104.9Victoria . . . . . . . . . . . . . . . . . .96.8
MANITOBAWinnipeg . . . . . . . . . . . . . . . . 91.0
ONTARIOKitchener-Waterloo. . . . . .96.3Ottawa . . . . . . . . . . . . . . . . 100.2Toronto . . . . . . . . . . . . . . . . 104.9
QUEBECMontreal . . . . . . . . . . . . . . 102.9Quebec City. . . . . . . . . . . . .90.0
SASKATCHEWANRegina. . . . . . . . . . . . . . . . . . .93.9Saskatoon . . . . . . . . . . . . . . .95.5
LOCAL MARKET VARIANCES: CANADA
1
2
3
2017 SALARY GUIDE | OFFICETEAM
212017 SALARY GUIDE | OFFICETEAM
22
1
2
3
4
A HIRING CHECKLIST — THE 12 BASIC STEPS
5
Adding first-rate performers to your team will continue to be challenging in 2017. With top talent in demand in the administrative field, much of your success will depend on the effectiveness of your hiring process.
To assist you in your staffing efforts, we’ve created a list of what experience has taught us are the most pivotal steps:
Decide how you want to staff a vacant or new position, bearing in mind that not all jobs require a full-time employee.
If a new full-time hire makes the most sense, carefully update or create a job description to reflect current needs accurately.
Set a salary range that is on par with — or slightly above — what competitors offer.
Using the job description as a basis, create the job ad or posting.
Choose a combination of candidate-sourcing strategies, including online job boards and recruiters.
2017 SALARY GUIDE | OFFICETEAM
23
12
11
10
9
8
7
6Evaluate resumes, watching for technical and soft skills that best fit your needs and workplace culture.
Narrow the field by having preliminary conversations with the most promising candidates, either by phone or video conference.
Conduct one-on-one interviews with your top candidates, using questions that can help you understand their attitudes and motivation.
Use consistent criteria to make your final selection.
Don’t delay the offer. The most talented professionals may already be weighing other offers.
After a candidate accepts your offer, agree on a prompt start date that doesn’t leave him or her waiting — or with time to have second thoughts.
Check references personally.
Visit officeteam.com/employers for additional hiring advice.
2017 SALARY GUIDE | OFFICETEAM
24
2Boston
1Seattle
TOP 5 CITIES TO LIVE AND WORK IN
To career-minded professionals, what makes one city more attractive than another? The answer may help hiring managers develop and refine their recruitment strategies.
The Career City Index — a result of a study conducted by The Economist Intelligence Unit for Robert Half — examines key
factors influencing livability and career opportunities in various U.S. cities across four categories:
• Career prospects
• Quality of life
• Cost of living
• Cultural diversity
THE CAREER CITY INDEX: MAKING THE MOST OF LOCATION
2017 SALARY GUIDE | OFFICETEAM
25
These factors include employment outlook, average commute time, median monthly rent and internet connectivity, among others.
Seattle took the overall No. 1 position as the top career city in the United States, buoyed by strong rankings in the cost-of-living (first) and career-prospects (second) categories. Boston, the San Francisco Bay Area, the District of Columbia, and Raleigh, North Carolina, rounded out the top five.
From sunshine in Phoenix and Sacramento, California, to the wide variety of restaurants in Los Angeles and New York to shorter commute times in Salt Lake City and Des Moines, Iowa, each of the top 25 cities has unique selling points. The Career City Index helps companies highlight these local and regional factors to pique the interest of prospective employees.
3San Francisco
4Washington, D.C.
5Raleigh
For the full report, visit roberthalf.com/career-city-index.
2017 SALARY GUIDE | OFFICETEAM
26
OfficeTeam is a division of Robert Half, the world’s first and largest specialized staffing firm.
OfficeTeam matches the staffing needs of growing companies with skilled administrative professionals who seek exceptional career opportunities. We provide tailored short- and long-term staffing solutions by placing our job candidates on a temporary and temporary-to-full-time basis.
Our staffing experts are available for personal consultation to help you locate top administrative professionals who are motivated to perform and well-suited to your workplace culture. We also offer a wealth of management and career advice at blog.officeteam.com.
ABOUT OFFICETEAM
2017 SALARY GUIDE | OFFICETEAM
27
TOP 8 REASONS COMPANIES USE SPECIALIZED STAFFING FIRMS
To vastly expand their recruiting networks
To reach job seekers not actively looking for new positions but open to a change
To bring in critical talent on short notice
To get help when they don’t have the time to conduct a rigorous search and evaluation of their own
To lighten the load on overworked staff
To staff limited-duration projects that don’t require a full-time employee
To reduce overtime expenses caused by understaffing
To provide help for core employees temporarily assigned to special projects
Contact OfficeTeam at officeteam.com or 1.855.560.0625 to learn more
about salaries in your market, or how we can help you find the right
talent for your organization.
1 5
2 6
3 7
4 8
2017 SALARY GUIDE | OFFICETEAM
28
WORLDWIDE LOCATIONS
UNITED STATES OFFICES
AlabamaBirmingham
ArizonaChandlerPhoenixPhoenix – WestTucson
ArkansasFayettevilleLittle Rock
CaliforniaBakersfieldBurbankCarlsbadCerritosCity of IndustryFairfieldFremontFresnoIrvineLa JollaLaguna NiguelLong BeachLos AngelesLos Angeles – LAXModestoMontereyOaklandOntarioOrangeOxnardPalm SpringsPalo AltoPasadenaPleasantonRancho BernardoRancho CordovaRiversideSacramentoSan DiegoSan FranciscoSan JoseSan MateoSanta BarbaraSanta ClaraSanta RosaStocktonTorranceVisaliaWalnut Creek
Westlake VillageWestwoodWoodland Hills
ColoradoBoulderColorado SpringsDenverEnglewoodFort CollinsLakewood
ConnecticutDanburyHartfordNew HavenSheltonStamford
DelawareWilmington
District of ColumbiaWashington
FloridaBoca RatonBrandonCoral GablesFort LauderdaleFort MyersHeathrowJacksonvilleMiami – DowntownOrlandoSt. PetersburgTampaWest Palm Beach
GeorgiaAlpharettaAtlanta – BuckheadAtlanta – GalleriaAtlanta – SouthGwinnettMaconSavannah
HawaiiHonolulu
IdahoBoise
IllinoisChicagoGurneeHoffman EstatesNapervilleNorthbrookOakbrook TerraceRosemontTinley Park
IndianaFishersFort WayneIndianapolis – DowntownIndianapolis – WestMerrillville
IowaCedar RapidsDavenportDes Moines
KansasOverland Park
KentuckyLexingtonLouisville
LouisianaBaton RougeNew Orleans
MainePortland
MarylandBaltimoreBethesdaColumbiaGreenbeltHunt Valley
MassachusettsBostonBurlingtonCambridgeDanversFraminghamQuincySpringfieldWestborough
MichiganAnn ArborDearbornGrand RapidsKalamazooLansingSouthfieldTroy
MinnesotaBloomingtonBurnsvilleMinneapolisMinnetonkaSt. CloudSt. Paul
MissouriCreve CoeurKansas CitySt. Louis
NebraskaOmaha
NevadaLas VegasReno
New HampshireManchesterNashuaPortsmouth
New JerseyBridgewaterJersey CityMount LaurelParsippanyPrincetonRed BankRutherfordSaddle BrookWoodbridge
New MexicoAlbuquerque
New YorkAlbanyBrooklynBuffaloHauppauge
2017 SALARY GUIDE | OFFICETEAM
29
Call 1.855.560.0625 or visit officeteam.com/office-locations to contact the office nearest you.
INTERNATIONAL OFFICES
New York – MidtownNew York – Wall StreetQueensRochesterSyracuseUnion SquareUniondaleWhite Plains
North CarolinaChapel HillCharlotteCharlotte – SouthGreensboroRaleigh
OhioAkronBeachwoodBlue AshCantonCincinnatiClevelandColumbusDaytonDublinEastonNorth Olmsted
ToledoWest ChesterYoungstown
OklahomaOklahoma CityTulsa
OregonBeavertonEugenePortland
PennsylvaniaHarrisburgHermitageKing of PrussiaLehigh ValleyMoonPhiladelphiaPittsburghReadingTrevoseWexford
Rhode IslandProvidence
South CarolinaCharlestonColumbiaGreenvilleSpartanburg
South DakotaSioux Falls
TennesseeChattanoogaKnoxvilleMemphis – DowntownMemphis – EastNashville – Cool SpringsNashville – Downtown
TexasAustinDallas – DowntownDallas – GalleriaEl PasoFort WorthHouston – Clear LakeHouston – DowntownHouston – GalleriaHouston – NorthwestHouston – WestIrving
Midland/OdessaPlanoSan Antonio – ColonnadeThe Woodlands
UtahSalt Lake CityThanksgiving Point
VirginiaAlexandriaDullesNorfolkRichmond – DowntownRichmond – WestTysons Corner
WashingtonBellevueFederal WayLynnwoodSeattleSpokane
WisconsinAppletonMadisonMilwaukeeWaukesha
AustraliaBrisbaneMelbourneMount WaverleySydney
BelgiumAntwerpBrusselsCharleroiGhentGroot-BijgaardenHasseltHerentalsLiègeRoeselareWavreZaventem
CanadaAlberta
Calgary Edmonton
British ColumbiaFraser ValleyVancouver
ManitobaWinnipeg
OntarioBramptonBurlingtonKitchener-WaterlooMarkhamMississaugaNorth YorkOttawaTorontoVaughan
FranceAix-en-ProvenceLa DéfenseLyonMassyParisStade de FranceVersailles
GermanyBerlinBonnCologneDüsseldorfEssenFrankfurtHamburgMannheimMunichStuttgartWiesbaden
The NetherlandsAmsterdamEindhovenRotterdamUtrecht
SwitzerlandZurich
United KingdomBristolEast MidlandsLeedsLondon Central
2017 SALARY GUIDE | OFFICETEAM
© 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. OT-0916
2884 Sand Hill Road Menlo Park, CA 94025 1.855.560.0625
officeteam.com