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Oculus Service Collection for 2010. Find additional information on consulting, evaluation, corporate fitness and other customer perception management solutions.
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oculus customer perception management
agency service collection, two thousand and ten
oculus
customer perception management Businesses struggle everyday with people satisfaction, marketing, sales and internal training support. What most companies fail to understand, is that all of these seemingly unrelated departments function smoothly when viewed as an entire whole. Traditional business operation planning and methods encourage separate individual consultations with human resources, sales, marketing, training, web & branding experts to develop and provide strategic planning. At Oculus, we combine all essential consultants and services to create a one stop shop for outside consulting services. Oculus is a dynamic people focused company, dedicated in providing superior, up-to-date fully-customizable professional training, customer and employee evaluation, marketing, sales and human resources support. We find solutions for today’s fast pace work environment and ever changing markets. From small boutique luxury hotels to financial planning organizations, Oculus can create a customer perception management plan to meet your needs.
Onsite Training Services
operationsseminars During your partnership with Oculus, your Oculus Director will consult, train & educate on any topic that is required based on his/her areas of expertise. Here are just some the areas we can include within your business evolution plan:
Complaint Handling & Communications Customer Loyalty & Experience Food & Beverage/ Restaurant Housekeeping & Maintenance Motivational Speaking Personality & Behavioral Styles Time Management
sales&leadership Development of the leadership and sales structures within an organization can often be placed on the back burner. Leaders and Sales have been left for too long to fight for themselves and have been expected to produce or perish. In today’s volatile environment, sending a lamb among the wolves is not a great strategy. Successful and progressive organizations provide direction, training and development for all members within their team. The outcome can create team synergy, reduce expensive management turnover, increase sales and provide essential customer and employee management skills. Oculus Solutions and partners are pleased to provide Leadership and Sales development and support to encourage growth within your environment. Our consultants will be able to review operational concerns and develop a plan using our external sales, leadership, & consulting partnerships. Combining our research with the existing Oculus tool box, your management and sales teams will flourish!
onlineelearning People learn in different ways and through a variety of mediums. That is why at Oculus, we are pleased to combine education technologies with traditional methods to allow a solution for all types of learners and workers. If your business has workers 24 hours per day, we have a solution that will fit with any schedule. With our e-learning videos, offline presentations, webinars and evaluation surveys, we can target all members of your organization.
the oculus company difference
We don’t mind being the fish out of water in our industry! In order to help your business grow and compete within the marketplace, our commitment is pushing for your success. Oculus has built its business success on loyalty and the longevity of our customers and not from saturating a geographical area. When you choose to partner with us, we will limit the number of clients we can consult with in your area and in some cases provide you with our services exclusively.
This is just one of many ways we are different at Oculus.
Stop going in circles with your consulting or training company. Discover new and exciting ways to increase your revenues and re-energize your staff! Customized services, not stuck on repeat!
At Oculus, our consultants are here to help you find what you are looking for, even if we are unable to provide the answer at that exact moment. We have partnered with local experts to obtain the best possible solutions because our consulting time is designed to increase revenues. We don’t believe in “restrictions” or “programs” designed to limit consulting topics or to one department.
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SAVE TIME AND MONEY! With a targeted approach and a wealth of knowledge, our consultants will be able to diagnose and customize your programs to facilitate change and growth immediately! Compare our packages to our competition and for less consulting and less customization, you will pay up to hundreds of dollars more per month
oculus oculus marketing
Image is everything in today’s marketplace. What we find visually appealing will help in our decision making process and guide our wants versus want not. The way that customers perceive our products or services will be crucial to their buying choices. Oculus is watchful of our client’s image and marketing strategies as they directly affect ongoing revenue development. Working with our team of professional marketing, designers and creative directors, we can produce marketing materials that are compelling to your customers, but also remain something you can believe in and become excited about. We have partnered with Watermelon Studios, Therrien Web & SEO Design and other local specialists to produce marketing and media activities within a strategically developed marketing plan.
Some of the services that we are able to offer our clients are: Ad & Print Collateral Branding Content Development and Management Graphic Design Services Logo Design Public Relations Solutions Social Media Management Web Design and Development
Since your account manager will be involved in all area of your perception management, you will never worry if the right message and design standards are being met.
Mystery shopping is a perfect way to evaluate & facilitate positive changes from within your organization. Oculus is pleased to offer telephone, internet and live mystery assessment opportunities. Results will be presented based on a pre-set criteria and will include suggested personalized improvement tips. An “Opportunity Map” will guide your employees and staff through necessary steps on how to progress in their personal growth plan, ultimately encouraging revenue growth as a result of superior customer service and sales skills. We are pleased to offer recorded telephone mystery shopping both through traditional mystery shoppers and planned recordings from actual live incoming customers. Each result will receive a personalized opportunity map and can be customized to fit your business factors and regional exceptions.
Mystery Shopping Services Onsite mystery shopping is a great way to evaluate and learn from an actual complete customer experience. Combing traditional evaluation with digital recording, we can assess a shopper’s personal impression with an actual transcription of the experience.
the oculus company difference
Quality and Competitive Assessments Quality control and review can reveal essential data that directly relates to customer satisfaction. Having a scrupulous, objective and neutral set of eyes examine your site for product quality can provide a successful focus. Oculus is pleased to provide Quality Assessments and reporting thereof for optimized business management. Many of our consulting packages already include complimentary quality control options but additional/enhanced assessments can be created based on your individual business needs. All QC reports include an Opportunity Map which will guide your business through suggested operational changes.
In order to make intelligent business decisions, it is important to have a grasp of your internal surroundings, but what about the external? Your competitors and how they compete in the marketplace can drastically affect your revenues. Oculus can organize analysis, mystery shopping, and quality assessments of your competition. If you are aware of what the “other guy” is planning and achieving, you have an edge on a greater market share. Some analysis concepts can include customer service, lead turnaround time, product quality, and sales
Service and Environmental Awards Ocu Service Award: Our service award is extended to businesses who have demonstrated consistent and superior quality customer service. This award is awarded throughout the year and ongoing with current Oculus clients within an evaluation and quality assessment program. Green Eye Award: Oculus is pleased to be an environmentally friendly company. We use and support local services to boost our economy and reduce shipping needs. We encourage our clients to utilize our services through web based applications and help us reduce the use of paper products during our consulting time. If printing is required, our locally selected printer will use soy-based ink products and recycled papers. These are just a sample few of the ways we support our planet. We also offer an award to those companies that choose to participate in the environmental fight. The Green Eye is awarded to businesses who have demonstrated consistent, measurable and progressive environmentally friendly operational decisions.
People are different but they are predicatively different! Understand why your employees behave the way that they do, using a DISC Personality Assessment. This psychological based, behavioral model tool is a perfect complement to people management efforts within a progressive organization. Oculus is pleased to offer and use within its consulting the results from DISC assessments. Better understand your employees, hire the right people (the first time), or for personal growth awareness.
oculuspersonality
Corporate and Group Fitness Workers compensation claims and missed work days due to employee illness can create chaos for any operational structure. Winter weather, travel and just exposure to the general public can attack even the best of immune systems. Partnering with a certified fitness and nutritional expert, Oculus is pleased to offer our fitness “JOLT” program to encourage a healthy and productive workplace. Our Jolt consultant will create a plan to encourage positive and wholesome daily lifestyle choices. Make your workplace, a healthy place to be!
Finding and keeping the right employees can be challenge in any work environment and during any economy. It is important to form a relationship and invest your new hire training dollars on someone who can bring the much needed skills to your existing team. Since our business is people, we understand the importance of selecting the right individual to fill those important shoes in whatever capacity. That we why we are pleased to have partnered with Canadian based Peg Moves to offer extensive recruitment and foreign worker immigration management throughout North America. Peg Moves is a dynamic and experienced recruitment firm focusing on management level placements and foreign worker requirements. Let their expertise and thorough search methods guide you to making successful hires!
Employee Recruitment
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Customer and Employee Surveys Customer surveys are a great method to collect unbiased and necessary data, to achieve higher customer satisfaction and to drive product loyalty. Oculus is pleased to offer customized customer surveying and statistic collection. The confidentiality of a third party will ensure accurate results. All surveys can be completed via your method of choice of Email, Web or Telephone. Results will be complied into a customized Oculus Opportunity report for easy review and can be combined into onsite consulting. Not unlike customer surveys, employee surveys can reveal valuable information to address challenges and concerns from within the organization. Allowing a secure and non-threatening method to openly communicate, employees can share information and ideas. An insight to the internal operations can lead to business success and increased revenues
Oculus is pleased to partner with local human resources consultants in providing extensive human resources management consulting. A great way to manage your people is with the assistance of our HR Hotline service. We are delighted to review a variety of help topics, some of the areas can include: Performance Management, Employment Standards, Human Rights, Harassment, WCB concerns, Benefit questions, Payroll questions, Discipline and Dismissal, Conducting Appraisals and more
Human Resources Hotline
Oculus Business Solutions is made up of a group of experienced professional consultants- some of whom you can see below! Unlike other consulting or training companies, we offer consulting and business solutions strategies for the big picture, covering all departments and all employees within your organization. People helping people, our team is here to motivate, teach, guide and customize a solution which is meant to fit your team.
People Roxanne Kevin James
Mario
Margreth
the oculus company difference
Contact
Key Contacts: Kevin James Saunders- Managing Director- The
Americas & Australasia [email protected] Maureen Keegan- Director of Operations- North America & Australasia [email protected] Roxanne Jessome- Director of Recruitment & Sales [email protected] Mario Castillo- Director of Operations, South America [email protected]
Sales Contact: [email protected]
Oculus Business Solutions, Headquarters: Vancouver, British Columbia Telephone: 1-604-569-3931 Australia: 612-8003 5901 Toll-free: 888-OCULUS4 Fax: 1-604-648-8173 www.oculussolutions.com Email: [email protected]
oculussolutions.com | 1-888-OCULUS4 copyrighted Oculus Business Solutions 2009
