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OCLC Online Computer Library Center
Social Networking and Libraries
Jasmine de Gaia
Social Networking Initiatives
OCLC
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Presentation Overview
Market / Environment (3 trends)
Target customers
Value of social networking to libraries
Library applications
Social Networking and the library cooperative
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Market Trend #1:Changing distribution model
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Market Trend #2:Changing nature of “content”
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Market Trend #3:Changing user expectations
Customized information
Personally programmed devices
Collaborating at a distance
From “Future Worker 2015: Extreme Individualization,” Gartner (March 2006)
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A Strategy that Caters to Customers
Lots of shiny tools available
Shift Focus
All demographics
Tune in to customer needs
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Study: Who Participates Online
Data from Forrester Research (U.S. Online Users)
Definitions:
Young Teens: 12-17
Youth: 18-21
Gen Y: 22-26
Gen X: 27-40
Young boomers: 41-50
Older Boomers: 51-61
Seniors: 62+
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What People Are Doing Online
Creators
Critics
Collectors
Joiners
Spectators
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Who Participates Online & Why
010
2030
4050
6070
80
Young
Teen
s
Youth
Gen Y
Gen x
Young
Boo
mers
Older B
oomers
Senior
s
%
Creators
Critics
Collectors
Joiners
Spectators
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Who Are They?
Millennials / NextGens / EchoBoomers / Gen Y
Born between 1982 & 2000
75 – 80 Million
Generational divide
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Meet A Typical Millennial
18 years old
Most “watched-over”
Confident & optimistic
Intelligent
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Amanda’s View of Technology
It’s embedded
Whenever
Wherever
Comfortable with diverse media
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Social Interactions
Collaboration is key
Constantly connected
Constantly multi-tasking
Internet vs. TV
Doing vs. knowing
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Information Perspectives
Information is information
Media formats don’t matter
Visual learners
Process immediately
Different research skills
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Amanda’s Library Expectations
Set by the web
Established conventions
Not intimidated by info
Confident in own abilities
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Undergraduate Student Comments
“The library is a good source if you have several months.”
“Hard to find things in library catalog.”
“Tried [physical] library but had to revert to online library resources.”
“Yeah, I don't step in the library anymore… better to read a 25-page article from JSTOR than 250-page book.”
“Sometimes content can be sacrificed for format.”
Source: “Why Not Libraries? Users Identify Their Information Preferences”, Lynn Silipigni Connaway & Marie Radford, March 2007
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Where They Go Online
Search Engines
MySpace
SecondLife
Flickr
Newer Emerging Sites
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http://www.flip.com/
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http://kids.quintura.com/
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http://www.marumushi.com/apps/newsmap/newsmap.cfm
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www.meosphere.com
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The Tools of Web Social Networking
Blogs
RSS (feeds/alerts)
Wikis
Online Communities
Social Bookmarking
Collaborative filtering
Tagging (folksonomies)
Virtual Reference
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Social Networking and Libraries- The Opportunity -
Libraries can (and are) leveraging social networking tools to deliver more of the library’s capacity to all patrons at the point of need
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How libraries add value through Social Networking Services
Services that support user workflow and connect users with common interests
Personal profiling
Citation and bibliography management
Lists, social tagging and reviews
RSS Feeds
Community tools
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Lists, Social Tagging, Reviewshttp://library.coloradocollege.edu/bookends/
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Lists, Social Tagging, Reviews
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Lists, Social Tagging, Reviews
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RSS Feeds
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Community Tools http://www.myspace.com/undergradlibrary
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Towards a Social Networking Cooperative
Leverage social networking across many libraries in order to …
• Provide a richer user experience
• Increase library reach
• Improve local service
• Lower costs
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Enter WorldCat.org Social Tools
Lists
Profiles
Reviews
Ratings
Citations
Recommendations
Tags
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What are Lists?
Easy way to group library-owned items
Keep track of interests
Create personal catalogs
Share with friends
www.worldcat.org
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WorldCat.org Lists To Date
List Count: over 20,000!
In just 12 weeks!!
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List Applications
1. Book Clubs
2. Professors / Required Reading Lists
3. Family Library Tracking
4. Cool music collection
5. Your ideas??
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What People Are Saying About it
“Holy Moly! This is great. Nice way to build bibliographies and share them. And CSV export too!”
“…a lot easier to keep a list of books to check out!”
“ A nice way of providing lists of books that don't have an obvious way of linking to a search in your catalog.”
“This is a wonderful place to store my to read lists.”
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http://librarianinblack.typepad.com/librarianinblack/2007/06/worldcat_has_pe.html
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http://library20.ning.com/forum/topic/show?id=515108%3ATopic%3A31856&page=1&commentId=515108%3AComment%3A31861#515108Comment31861
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Bibliography Lists
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Link to other people’s lists (bookmarking)
Notifications
Cover Art
Import / Export Options
Usability Enhancements
Upcoming: List Enhancements
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Advanced Profile Search
Enhanced Profile Options
Friending
‘Report This’ links
‘Power Users’
Library Affiliation
Upcoming: Profile Enhancements
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Content Import
FRBR Set Reviews
View by ratings
Incorporate ratings into relevancy rankings
View reviews/ratings from specific profile types
Upcoming: Reviews & Ratings
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Recommendations
Tagging
RSS
Forums & Groups
Community Tools
And Much More!
Also Upcoming:
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In conclusion:
Social networking is not new
Understand the medium & customer
Harness our “collective intelligence”
Move the extraordinary value of libraries to the network
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Questions?