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TIER 1 CONTACT CENTRE – PREPARE
SYSTEM
DATA WAREHOUSE SOFTWARE
UPGRADE
INTERNATIONAL SYSTEM – RELEASE 1
INTERNATIONAL SYSTEM – RELEASE 2
APPRENTICESHIP – EXPLORE
APPRENTICESHIP – PROTOTYPE
PROGRAM CATALOGUE RETOOL –
EXPLORE
PROGRAM CATALOGUE RETOOL –
IMPLEMENT
TIMELINE CHANGE
TIMELINE CHANGE
TIMELINE CHANGE
TIMELINE CHANGE
TIMELINE CHANGE
TIMELINE CHANGE
TIMELINE CHANGE
TIMELINE CHANGE
OCAS DID NOT FACTOR IN SUFFICIENT TIME TO COMPLETE NEGOTIATIONS WITH THE SUCCESSFUL
VENDOR, CAUSING A DELAY IN STARTING THE IMPLEMENTATION OF THE NEW PHONE SYSTEM. THIS
DELAY HAS ALSO IMPACTED OUR IMPLEMENTATION PLAN DUE TO PEAKS IN OUR CUSTOMER
CONTACT CENTRE AND MOHAWK TIER 1 SERVICE.
AS PART OF THE INVESTIGATION PHASE OF THIS PROJECT, WE HAVE IDENTIFIED NEW INFORMATION
AND OPPORTUNITIES FOR IMPROVEMENT. THIS HAS CAUSED DELAYS IN MOVING TO IMPLEMENTA-
TION AND WE HAVE RE-PLANNED THE IMPLEMENTATION TO BE COMPLETED IN FEBRUARY.
AS THE PROJECT HAS PROGRESSED, OCAS HAS LEARNED NEW INFORMATION AND RECONSIDERED
SOME OF THE TECHNOLOGY DIRECTIONS. THIS HAS CREATED A DELAY IN COMPLETING THE FIRST
RELEASE OF THE COLLEGE PORTAL. AFTER RE-BASELINING OUR EFFORTS, WE ARE CONFIDENT IN
COMPLETING THE RELEASE TO THE PARTICIPATING COLLEGES IN SEPTEMBER.
DUE TO THE DELAYS ENCOUNTERED IN RELEASE 1, WE HAVE DELAYED THE START OF WORK FOR
RELEASE 2 UNTIL RELEASE 1 IS COMPLETE.
WHILE WORKING WITH OUR VARIOUS PARTNERS, OCAS HAS DETERMINED A CHANGE IN APPROACH
WOULD HELP US ALL BETTER UNDERSTAND WHAT A NEW SYSTEM COULD LOOK LIKE. THIS CHANGE
REQUIRES US TO EXTEND THE PROJECT TO DECEMBER 2016.
WITH THE CHANGE IN APPROACH FOR THE EXPLORE PORTION OF THIS PROJECT, THE START OF THE
NEXT PHASE WILL BE DELAYED UNTIL JANUARY 2017.
DUE TO RESOURCE PRIORITIES, INVESTIGATION WORK ON OUR PROGRAM CATALOGUE TOOK
LONGER THAN ANTICIPATED. OCAS HAS RE-BASELINED THE EFFORT AND HAS TARGETED TO
COMPLETE THE WORK BY END OF JULY 2016.
DUE TO THE DELAY IN COMPLETING THE EXPLORE PHASE, WE HAVE DELAYED THE IMPLEMENTATION
PHASE OF THE PROJECT.
REVISIONSOCAS ROAD MAP
LAST REVISED: JUL 14, 2016
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR2016
APPROVED PLANNED PROPOSEDSTATUSESTIME ADJUSTMENTSTATUS CHANGE! NEW
OCAS RELEASES
RELEASE 4 (2016)
RELEASE 1
RELEASE 2
RELEASE 3
RELEASE 4
RELEASE 5
RELEASE 6
ENHANCEMENTS AND PARTNER FEATURE REQUESTSMAINTENANCE
LAST REVISED: JUL 14, 2016
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR2016
APPROVED PLANNED PROPOSEDSTATUSESTIME ADJUSTMENTSTATUS CHANGE! NEW
SUPPORT ADMIN CONSOLE
TIER 1 CONTACT CENTRE
PREPARE SYSTEM
EXPAND TIER 1 SERVICE
DATA WAREHOUSESOFTWARE UPGRADE
REBUILD OF OCAS.CA
IMPROVEMENTS OR ENHANCEMENTS TO UNDERLYING SYSTEMS ARCHITECTUREFOUNDATION
LAST REVISED: JUL 14, 2016
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR2017 FISCAL START
APPROVED PLANNED PROPOSEDSTATUSESTIME ADJUSTMENTSTATUS CHANGE! NEW
INTERNATIONAL SYSTEM
RELEASE 1
RELEASE 2
RELEASE 3
APPRENTICESHIP
EXPLORE
PROTOTYPE
APPLICANT WEBSITE REDESIGN
PROGRAM CATALOGUE RETOOL
EXPLORE
IMPLEMENT
ONTARIOCOLLEGES.CA REBUILD
DEVELOP OCAS BI CAPABILITIES
EXTERNAL BI INVESTIGATION
SLA METRICS DASHBOARD PROTOTYPE
SLA METRICS DASHBOARD IMPLEMENTATION
MOBILE
MOBILE V2 INVESTIGATION
MOBILE V2 IMPLEMENTATION
DATA WAREHOUSE 2.0 - EXPLORE
INDUSTRY BENCHMARKS
GAMIFICATION - EXPLORE
ONCAT PARTNERSHIP
STUDENT MOBILITY
COFSI
COLLEGE RETENTION
EXPAND SERVICE OFFERINGS TO PROVIDE TIME / COST SAVINGS FOR COLLEGESGROWTH
LAST REVISED: JUL 14, 2016
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR2017 FISCAL START
APPROVED PLANNED PROPOSEDSTATUSESTIME ADJUSTMENTSTATUS CHANGE! NEW
RISK MANAGEMENT
SEV 1 MANAGEMENT FRAMEWORK
CONTRACT MANAGEMENT - PHASE 3
DISASTER RECOVERY
OPERATIONAL ENHANCEMENTS IN SUPPORT OF SERVICE DELIVERYPROCESS
LAST REVISED: JUL 14, 2016
APRIL - JUNE JULY - SEPTEMBER OCTOBER - DECEMBER JANUARY - MARCH FISCAL 2019
APPROVED PLANNED PROPOSEDSTATUSESTIME ADJUSTMENTSTATUS CHANGE! NEW
GROWTH
INTERNATIONAL SYSTEM
RELEASE 3
RELEASE 4
COLTRANE 2.0
PROTOTYPE
COLLEGE CONSULTATION
PILOT
APPRENTICESHIP
IMPLEMENT
APPLICANT WEBSITE REDESIGN
ONTARIOCOLLEGES.CA REBUILD
DEVELOP OCAS BI CAPABILITIES
IMPLEMENT COLLEGE REQUIREMENTS
DATA WAREHOUSE 2.0
PILOT
IMPLEMENT
ACADEMIC CREDENTIAL
STUDENT RECORDS - NON-TRANSCRIPT
EXPLORE
IMPLEMENT
TESTING/INTERVIEW SYSTEM
EXPLORE
IMPLEMENT
MOBILE V2 - IMPLEMENT
STUDENT SUCCESS METRICS
GAMIFICATION
PILOT
IMPLEMENT
FOUNDATION
SUPPORT ADMIN CONSOLE
IMPLEMENT
MAINTENANCE
OCAS RELEASES
OCAS 2018 - 01
OCAS 2018 - 02
OCAS 2018 - 03
OCAS 2018 - 04
OCAS 2018 - 05
TIER 1 CONTACT CENTRE
COLLEGE A
COLLEGE B
COLLEGE C
FISCAL 2018
LAST REVISED: JUL 14, 2016
