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ORGANIZATIONAL BEHAVIOUR

AND ORGANIZATIONAL CULTURE

.Mr. Rupam Roy.

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Organizational BehaviorOrganizational Behavior

n O.B. is a systematic study of theactions and reactions of individuals,and groups.

n PEOPLE-consist of individualemployees, groups and teams who

have to get the work done as wellas those outside the organizationlike customers and government

officials

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DiversityDiversity

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O. B. DefinitionsO. B. Definitions

n O.B. is a field of study that investigates the impact that

individuals , groups and structures have on behaviorwithin organizations for the purpose of applying suchknowledge towards improving an organizationseffectiveness.

n O.B. is the study and understanding of individual and groupbehavior, patterns of structure in order to help improveorganizational performance and effectiveness.

n

O.B. is one of the most complex and perhaps leastunderstood academic elements of modern generalmanagement, but since it concerns the behaviour ofpeople within organizations it is also one of the mostcentral- its concern with individual and group patterns ofbehaviour makes it an essential element in dealing withthe complex behavioral issues thrown up in the modern

business world.n

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How It HelpsHow It Helps

n To provide an understanding of what goes on at theworkplace.

n

n O.B. is the systematic study and careful application ofknowledge about how people- as individuals and as

members of groups act within organizations. It strivesto identify ways in which people can act moreeffectively.

n

O.B. provides managers with the tools to:n (a) to understand the behavior of individualsn

(b) to understand the complexities of inter-personalrelationsn (c )to examine the dynamics of relationships within small

groups both formal teams and informal groupsn (d) organizations can be viewed as whole systems that

have interorganizational relationships

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How It HelpsHow It Helps

n GOALS: Most sciences share four goals-to describe,understand, predict and control some phenomena. O.B.has the following goals

n 1.Describe, systematically, how people behave under avariety of circumstances

n

2.Understand why people behave as they do.n 3.Predicting future employee behaviorn 4.Control at least partially, and develop some human

activity at workn Managers can utilize the tool of O.B.to influence human

behaviour.skill

development, team effort and productivityn FORCES:There are a wide array of issues and trends that

affect the nature of organizations today. They can beclassified under four areas

n PEOPLE, STRUCTURE, TECHNOLOGY and the ENVIRONMENT

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ORGANIZATIONAL BEHAVIOURKey forces affecting Organizational Behavior

People

IndividualsGroups

EnvironmentGovernment

CompetitionSocietalpressure

Organizational Behavior

TechnologyMachineryComputer

hardware&software

Structure

JobsRelationships

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Levels of AnalysisLevels of Analysis

Group Level

Individual

Level

Organizational Level

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MANAGEMENT SKILLSMANAGEMENT SKILLS

n TECHNICAL SKILLS

n HUMAN SKILLS

n

n CONCEPTUAL SKILLS

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MANAGERIAL ROLESMANAGERIAL ROLES

Interpersonal Roles:-Figure-HeadLeadership

Laison Officer

Leadership Roles :-

MonitorDissimanator

Spokesperson

Decision Roles:-Entrepreneur

Disturbance HandlerResource Allocator

Negotiator

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GENERALIZATION ABOUT BEHAVIOURGENERALIZATION ABOUT BEHAVIOUR

n

n Happy worker are productive workers

n Money motivates everyone

n Everybody likes a challenging jobs

n Individuals are more productive when the boss isfriendly

n The member of effective work group do not getinto conflict with each other.

n The behavior of of a good leader is consistentirrespective of the situation they face.

n

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CHALLENGES OF ORGANISATION BEHAVIOURCHALLENGES OF ORGANISATION BEHAVIOUR

n Improving quality & Productivityn

n Improving People Skills

n

n Increasing number of global organizationn

n Utilizing Information Technologyn

n Maintaining Diverse workforce

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Le a d e rs h ip Ro le &Le a d e rs h ip Ro le &

F u n c t i o n sF u n c t i o n s

TeamNeeds

Individ

ualNeeds

TaskNeeds

Achieving the Task

Developing the

Individual

Building and

Maintainingthe Team

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Organizational CultureOrganizational Culture

The basic pattern of sharedassumptions, values, and beliefsconsidered to be the correct wayof thinking about and acting on

problems and opportunities

facing the organization

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BASIC ELEMENTS OFBASIC ELEMENTS OFCULTURECULTURE

n

n Artifacts

n

n Exposed Values

n

n Basic Assumptions

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How Employees LearnHow Employees LearnCultureCulture

n Rituals & Ceremonies

n

n

Material / Cultural Symbolsn

n Organizational Heroes

n

n Language

n

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Successful OrganizationalSuccessful OrganizationalCultureCulture

n Adaptability

n

n Involvementn

n Clear Mission

n

n Consistency

n

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Importance ofImportance ofOrganizational CultureOrganizational Culture

n Its give an Organizational identity to employee

n Organizational culture an important source ofstability and continuity to the organization &provides a sense of security to its members

n Knowledge of the organizational culture helpsnewer employees interpret what goes on insidethe organization.

n Culture helps stimulate employee enthusiasm for

their task by recognizing and rewarding high-producing and creative individuals therebyidentifying them as role models to emulate

n

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StrengtheningStrengtheningOrganizationalOrganizational

CultureCulture

FoundersFoundersand leadersand leaders

CulturallyCulturallyconsistentconsistentrewardsrewards

StableStableworkforceworkforce

SelectionSelectionandandsocializationsocialization

Managing theManaging theculturalculturalnetworknetwork

StrengtheningStrengtheningOrganizational CultureOrganizational Culture

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THANK YOU