Oakland Police Survey of Sworn officers, October 2013

8/13/2019 Oakland Police Survey of Sworn officers, October 2013

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Survey - 13-03 (EmployeeFeedback Survey ) Printed by Sylvia Mcdaniel (46 !)

Results - QuestionsQuestion #1 Multiple Choice"o you #eel valued by t$e"epartment #or t$e %ork you do&

11 'n %ered

*M+, .*/ +Form *M+ ption 12e1 !

*M+, .*/ +Form *M+ ption 1.o33

Question #2 Multiple Choice"o you #eel valued by t$e citi5en#or t$e %ork you do&

0 'n %ered

*M+, .*/ +Form *M+ ption 12e


Question #3 Multiple Choice"o you #eel valued by t$e city7overnment #or t$e %ork you do&

0 'n %ered

*M+, .*/ +Form *M+ ption 12e3

*M+, .*/ +Form *M+ ption 1


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.o4

Question #4 Multiple Choice

"o you believe you %ere providedade8uate trainin7 #or t$e po itionyou are a i7ned to&

06 'n %ered


*M+, .*/ +Form *M+ ption 1.o1 !

Question #5 Short Answer9$at additional trainin7 do yout$ink %ould be $elp#ul in yourcurrent po ition&

36! 'n %ered

1

Fir t o# all: better computere8uipment and up to date o#t%are%ould be a tart Proper trainin7 inMicro o#t ##ice #or people %$o u et$i o#t%are on a re7ular ba i9e e;pect people to and endpeople to proper trainin7

'dditional u e o# #orce trainin7:e pecially imunition trainin7

3?# ? an %er t$i 8ue tion it mayreveal my identity ? am a#raid o#retaliation@


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4,ontinuou cenario ba edtrainin7 'dditional lineup trainin7%$en t$e department i ue policyc$an7e

9ell t$en it %ouldn=t really betotally anonymou %ould it& Startby trainin7 people a t$ey enterne% a i7nment and top relyin7on t$e A* only y tem *$at only7et omeone trained by peoplet$at %ere never trained properly

6More $and on trainin7 +e paper%ork #or everyt$in7 %e do

online trainin7 t$rou7$ t$e,ali#ornia P S* +earnin7 Portal

*actical motorcycle trainin7

!communication

10more tactical operation trainin7,ell p$one #oren ic trainin7 'nyand all trainin7 dealin7 %it$improvin7 o##icer a#ety

11B e o# Force M-3 *rainin7 Policin7%it$ P"/" ,u tomer Service

19e=re provided %it$ annualon7oin7 trainin7 a %ell a t$eopportunity to take cla e eit$eron or o## duty

13ent to updated yearly trainin7 puton by out ide per on


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Fin7erprint : p$oto7rap$y: #oren icevidence collection: etc

147#dr

1'llo% more time #or trainin7 inevery a pect o# t$e


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'.2 */'?.?.D * '* ? FEE+ ?S.E,,'S'/2 F / * E'SS?D.ME.* * '* ? 'M 9 / ?.D'* * E *?ME

6'dditional ,'" and F / trainin7

?t i comin7 but it only took 4year in t$e po ition ? am in be#ore? #inally came

*ime mana7ement

!.one

30.C'

31re7ardin7 ille7al dru7

3more #irearm trainin7

33.one t$ere i too muc$ trainin7policie are c$an7in7 every day

34*ran itional trainin7 %ould beu e#ul #or people returnin7 topatrol a#ter a i7ni#icant time a%ay

3,ompre$en ive trainin7 on internalinve ti7ation

36Ma


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7/228

46

4?n tead o# $avin7


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'##air inve ti7ation

6?nve ti7ation

More time intervie%in7complainant %it$ trainer

Proper *rainin7 #or t$eSpeciali5ation t$at i needed *omany e;cu e about no #undin7 #orout ide trainin7 *$ere i no in$ou e trainin7 #or mo ta i7nment

!-?ntervie% and ?nterro7ationcour e -B e o# Force ?nve ti7ation,our e -+e7al Bpdate cour e

60More B F *rainin7 and Policy9ritin7 'dvanced ?'" trainin7

61? %ould like additional immuntion

trainin76more radio time and report %ritin7on F /

63'ny trainin7 %ould be $elp#ulbecau e ? $ave not yet receivedany #ormal trainin7

64more $and on trainin7: cla roomtrainin7 on recent "D c$an7eand policy

6,ritical ?ncident mana7ement: andcro%d control mana7ement


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66E;ecutive development

6"ual purpo e motorbike c$ool andbicycle c$ool

6G"ra7netG dealin7 %it$ ide $o%

6!'ny #or u e o# Micro o#t ##ice andt$e tec$nolo7yC y tem u edt$rou7$out t$e "epartment

0*$e ! unit really need more

trainin7 durin7 re7ular %ork $our?n order #or t$e do7 to per#orm tot$e level %e need t$em to and notbite people t$ey aren=t uppo e to:%e need continual e;ten ivetrainin7 n t$e ame note: !o##icer %$o decoy #or t$e do7play a crucial role in develoin7 t$edo7 : %e need more #omrmali5edtrainin7 #or proper decoydevelopment

1.ot Sure

P S* certi#ied trainin7 cla e on7an7 : dru7 : %eapon : intel7at$erin7: intervie% Hinterro7ation: inve ti7ativeprocedure

3*rainin7 t$at %ould $elp to keep upon certi#ication

4'dmin trainin7 re7ardin7 time$eet and ot$er mi c adminpaper%ork %$ere trainin7 %anever provided or minimally


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provided

,ro%d control trainin7

6

.one

M /E *',*?,'+ */'?.?.D .,E 'IB'/*E/ F / ' , MP+E*E "'2

.C'

!*rainin7 i not t$e i ue

0no comment

1Jerbal Audo

*ra##ic 'ccident /econ truction -+evel

3Everyt$in7 i $elp#ul

4

' tran ition period and mentorpro7ram *$e


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!.one

!0*ec$nical trainin7: uc$ a e;cel:

'cce and po%erpoint!1*o $ave ome o# t$e #olk aroundme trained on leader $ip %ouldreally $elp me ? dont #eel ? needany additional trainin7 mo t o# t$etrainin7 ? receive eem notrelevant and only 7iven to covert$e city= be t intere t ut plea etrain leader $o% to lead 2ou

$ould not be in a po ition o#leader $ip #or you o%n el#ati #action

!"ual purpo e motor

!3.C'

!4

'ttend ,ali#ornia omicide?nve ti7ation ,on#erence

!9e a employee do not kno% allt$e available trainin7 bein7 o##eredby di##erent entitie *$emonitorin7 team and t$ecompliance director team $ould#orm a committee to a etrainin7 needed by individual unitor employee

!6#ir t trainin7 member t$rou7$po%er"MS i reliable trainin7

!Patrol procedure +a% F* in apeciali5ed unit (,/*) i not a


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$elp#ul

!Mont$ly #irearm trainin7:de#en ive tactic trainin7: andpatrol procedure trainin7

!!unk

100.'

101more %eapon Ctactical trainin7: not


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.ot com#ortable %it$ enterin7 t$attype o# peci#ic in#ormation in t$iurvey

10!'llo% patrol to 7o to trainin7

event t$at t$ey %ould like toattend to #urt$er t$eir career : donot deny ba ed on ta##in7

110Ser7eant $ould 7o t$rou7$ a$ado% or F* period %it$ a eniorer7eant

111*$ere i actually too muc$ trainin7

to t$e point it 7et muddled %it$all t$e ne% c$an7e in policy andt%eak to e;i tin7 policy

11Bnkno%n

113More e;perience %it$ radio tra##icand computer y tem Cdataba e

114? t$ink t$e trainin7 i 7ood

11

116.o comment

11,omputer i ue "ealin7 %it$

di##icult ubordinate1131 (a),J,: 11 0(a)trainin7

11!tacticle trainin7

1 0


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*ran itional trainin7K Succe ionplannin7 ur department doe notbelieve in preparin7 employee #ort$eir ne;t a i7nment *$ere i alot o# #avoriti m ?# you are %ellliked and involved in a cli8ue: t$en

t$ey %ill en ure t$at you areelected to attend trainin7 cla et$at %ill a i t you in makin7 it tot$e ne;t level or at bein7 pro#icient#or t$e ne;t a i7nment ?# you areon t$e out ide: you %ill be placedin an a i7nment %it$ t$e $opet$at you can eit$er make it orme up o

1 1none

1.C'

1 3"*', and #irearm

1 4'dditional trainin7 on departmentpolicie

1More proactive %ork

1 6,ontinue doin7 t$e ame

1

1

?nve ti7ative cour e

1 !inve ti7ative: intervie%in7: ca ea i7nment

130none


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131F /

13'n opportunity to learn #rom mypredece or: and not dropped in a


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143inve ti7ate tec$ni8ue :intervie%in7

144More trainin7 on F /

14Bnkno%n

146any trainin7 peci#ic to mya i7ment

14? do not #eel t$at ? need additionaltrainin7 but rat$er le paper%ork

Paper%ork i %$at take a%ay #rommy ability to be e##ective

14More trainin7 in tactic :communication: and inve ti7ation

14!Patrol ri#le trainin7 #or everyo##icer: additional trainin7re7ardin7 di##erent y tem %$ic$

can be u ed in t$e #ield like +E'P:/+MS: ,'+ p$oto 'dditionaltrainin7 in armed per on : pottin7concealedCarmed per on byob ervational tec$ni8ue'dditional "B? trainin7 and anea ier "B? report proce

1 0S$ado% p$a e

1 1*ypical P" %$en you 7etpromoted i ome ort o# in-$ou eG c$oolG or Gcla G and t$en youare on your o%n o% about bein7a i7ned %it$ a veteran er7eant#or a %eek or a couple o# %eek ot$at a ne%ly promoted er7eantcan $ave omeone %$o can 7ive


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t$em immediate #eedback a to$o% t$ey are doin7 .ot like anF* but more like a mentor $ip

1"B? trainin7

1 3Bnkno%n

1 4.one

1o% to complete "ivi ion +evel?nve ti7ation ("+?) o% tocomplete B e o# Force and Pur uit

inve ti7ation (report )1 6#irearm : de#en ive tactic : earc$%arrant : %ire tap : computeracce C earc$ trainin7 in di##erenty tem available to inve ti7atoronly

1nCa

1none

1 !"o you #eel our mayor i 8uali#iedto run our city&

160Fund #or *rainin7

161E;cell po%er point

16/eport %ritin7: Searc$ %arrant

163earc$ %arrant trainin7 and active$ooter trainin7


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164More di cu ion andinterpretation on policie : more8ue tion and an %er period todi cu ne% policie in tead o# onlypo%er dm %$ere policie can be

interpreted di##erently by eac$o##icer

16,omputer trainin7

166*rainin7 i ade8uate #or mypo ition

16

,on#lict re olution trainin7

16

16!*$ere i no clear direction #or mypo ition ?t eem to c$an7e on a%eekly ba i accordin7 to di##erentt$e need

1 0? believe ? am receivin7 u##icienttrainin7 #or t$e po ition ? currently$old

1 1,ontinuin7 pro#e ionaldevelopment in area uc$ aper onnel mana7ement and?nve ti7ation *$e inve ti7ationportion i currently bein7addre ed

1? t$ink t$e trainin7 t$at i availablei ade8uate

1 3+eader $ip trainin7 (coac$in7:coun ellin7: mentorin7: motivation:


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etc ) Succe ion trainin7: andopportunitie to 7ain e;perience in$i7$er-rank re pon ibilitie?n tructor level trainin7Ce;perti eand e;perience in a variety o#di cipline (B F: baton: ta er:

#irearm: drivin7: mental $ealt$:etc ) *actical operation Ccriticalincident trainin7 'ctive $ootertrainin7

1 4inve ti7ation :intervie%Cinterro7ation: de#en ivetactic : #irearm

1? %ould like to 7o to c$ool t$atare a vital part to my po ition:in tead o# c$ool t$at look 7oodon paper #or a certain #undin7ource

1 6/i#le trainin7: le let$al trainin7:dual-purpo e motorcycle trainin7:etc

1Puttin7 an ##icer in ,?" #ortrainin7 %ould be a 7ood move*$i %ould let t$e ##icer kno%%$at i needed in t$eir report and7ive t$em an idea o# $o% t$epo e i done

1any kind o# trainin7 ? believe %ould

$elp1 !*ec$nolo7y trainin7 to a i t intrackin7Crecoverin7 electronicdevice

1 0?t= not a trainin7 i ue


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1 1%e al%ay need more imunitiontrainin7 (not M?+ ) and more#irearm trainin7 t$e $orta7e o#ammunition i makin7 it di##icultand very co tly to keep #irearm

pro#iciency $arp out ide o# %orkt$ere need to be more 7eneral la%en#orcement intelli7ence trainin7(or at lea t more bulletin po tedto t$e department email) o %ecan keep up %it$ re7ional trend :etc 9e pend o muc$ time tryin7to keep up %it$ ever c$an7in7internal paper%ork and reportin7rule : real trainin7 u##er

1.one

1 3,a e la%

1 4More trainin7 in t$e con tantc$an7e o# police procedure :policie and tactic

1'ny trainin7 t$at come up t$at ipertinent to my daily dutie ?%ould like to be able to attendt$e e cla e %$en t$ey come up

1 6trainin7 t$at %ould keep my el#and ot$er in my unit up to date%it$ be t practice

1More trainin7 on computer kill :pread $eet etc ince t$at i %$ati important no%

1'ny additional inve ti7ative c$oolt$at #ocu on $uman be$avior


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1 !Searc$ %arrantC,? trainin7: B,trainin7 etc

1!0*rainin7 on $o% to obtain

in#ormation #rom ocial mediaite

1!1More $and on trainin7 rat$er t$aneveryday po%er "MS trainin7 t$ati o#ten over%$elmin7

1!*rainin7 by real a7encie t$at arenot P"

1!3?ntervie% and ?nterro7ation:"irtbike trainin7 #or my o##icer :icycle trainin7 #or my o##icer

1!4.C'

1!#irearm

1!6&

1!earc$ %arrant

1!Put an inve ti7ation cour e on oncea year ave trainin7 t$at re#lectocial trend

1!!2ou need to eliminate commentarydrivin7 *$e 30 day notice to put ina re8ue t #or trainin7reimbur ement $ould be $ortento 1 day Mo t noti#ication o# acla avera7e about t%o %eeknotice / = cant 7et t$e re8ue t in


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to t$e c$ain o# command 8uickenou7$ t$ere#ore valuable trainin7opportunitie are lo t

00?t= not about %$at Gtrainin7G it=

about $o% t$e trainin7 iadmini tered #ten timeindividual are a i7ned to apo ition and not #ormally traineduntil mont$ ometime even yearlater /ecently a Ser7eant %$o $abeen a i7ned to ?nve ti7ation #oreveral year %a ent to a a ic?nve ti7ator= Sc$ool

01

0,omputer trainin7 and acce toot$er tate and #ederal datay tem

03.C'

04

?ntervie% and interro7ationcour e

0,ant t$ink o# anyt$in7

06?nve ti7ator trainin7

0none

0

0!P'S device: %e don=t $ave enou7$or none , P %ill not a i t u( P") %$en %e call #or one != :%e don=t $ave enou7$ a i7ned or


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trained != are a i7ned to8uad but %e can not u e t$em9e $ave to contact out idea7encie %$en %e need one /i#le :%e don not $ave enou7$ in patrolon %in7 $i#t ?t appear all t$e

peciali5ed unit $ave all t$e rileor t$ey=re on ot$er %atc$e 9e$ave been callin7 out ide a7encieto utili5e t$eir ri#le and o##icer

10.one

11none

1,lear and conci e e;planation o#department policie

13Supervi ory +eader $ip ?n titute#or all ne%ly promoted %it$in t%oyear P S* ,ommand ,olle7e #or,aptain and elected +ieutenant

14

more cenario ba ed trainin7

1*rainin7 more #re8uently

16.ot$in7 at t$i time

1More cenario traininn7

1More cla e #rom ?'

1!,lear and con i tent policie

0.one


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1bein7 trained on '++ o# t$eavailable %eb ite : earc$ en7ine :etc t$at %ould po ibly a i t me inmy inve ti7ative po ition

,ontinued pro#e ional trainin7 ?receive i ade8uate

3' more treamlined and uni#ormapproac$ to t$e policie andprocedure o# t$e dept

4intervie%

doe n=t matter %it$ current admintryin7 to put un#ounded ca e onanyone t$ey can

6"/E

'dditional trainin7 #or leader $ip a

%ell a time mana7ement

re#re $er cour e on updated la%and department policy in acla room ettin7 ver e t$at o#po%er "MS

!,ommunity Policin7 C S'/' Model

30ein7 able to continue t$e trainin7? am already provided i u##icient

31

3reac$in7 tool trainin7


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33More ca e la% update trainin7 andmore cenario imunition trainin7

34

.ot ure at t$i time: to beper#ectly $one t ? do #eel t$at t$e"ept make a 7enerou attempt tokeep me (and all) abrea t o#anyt$in7 ne%: or t$in7 t$atre8uire continued re-immer ion

3more trainin7 in D = and #irearm

36

.one3? believe con tant trainin7 iimportant and one can never 7etenou7$ trainin7 o%ever: certaintrainin7 could al o be leimportant and reco7ni5ed a uc$?t remain paramount t$at t$e"epartment continue to a k t$e e8ue tion : li ten to %$at i

%orkin7: and di card %$at i notSuc$ trainin7 could al o includetrainin7 o# li#e kill and t$i iimportant ince employeeultimately brin7 to %ork t$eirindividual trait ( tren7t$ H%eakne e ) ne can never toplearnin7

3more inve ti7ative trainin7 and$elp %it$ promotional te tin7

3!*o provide ba ic: intermediate andadvanced trainin7 any any ne%o##icer comin7 in to a ne%a i7nment: P/? / to actuallyper#ormin7 t$e


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trainin7 and education o# t$ato##icer to meet t$e c$allen7e :demand : and c$an7e in t$e #ield

40Emp$a i on $arin7 in#ormationK

creatin7 a o#t%are databa e #oreac$ beat in %$ic$ per on o#intere t are li ted o t$at t$iin#ormation can be $ared

41More computer trainin7 and abetter computer y tem So ? can%ork marter not $arder@@@

4

.o comment

43uildin7 a more en itive analyticalevaluation o# people kill

44?nve ti7ative trainin7 #or robbery:bur7lary: and ot$er part 1 #elonie

4

more cenario ba ed trainin746,omputer cla e

4? am trained #or my currentpo ition

4,ontinued le7alC policy update

,ritical ?ncident /e pon e4!i7$ tec$

09$en policie are devi ed orc$an7ed: $ave a upervi or 7ot$rou7$ it %it$ t$e 8uad: or $ave


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it completed in line-up: in additionto "MS document

1n7oin7 computer trainin7 becau eeveryt$in7 revolve around t$e

computer

*oo many to li t

3' more clear under tandin7 o# $o%t$e akland c$ool y tem %orkand t$e rule

4

More in dept$ trainin7 re7ardin7t$e computer data ba e availableto u

*oo late no% ? trained on t$e


28/228

61. .E

6*actic : ran7e: drivin7:

63*rainin7 on t$e computer y temuc$ a +/MS: +E'PS: +E'"S:SS etc

64Mentor $ip pro7ram and e8uity in%$o= c$o en to attend trainin7t$at can $elp commanderdevelop i e SM?* and F ?'cademy

6More ran7e time

66er$7$t$t

6dea: undercover trainin7

6

?t= not t$e trainin7 t$at ire8uired ,ommander %ill denyreport ba ed on tyle: i# t$reedi##erent commander revie% areport it can be returned t$reedi##erent time Style i not7round to #ail a report +earn to#ail it content al o eac$ per oninterrupt Do= * ? /9M in adi##erent %ay ome %ill 7o by lettero# t$e la% ot$er by pirit o you$ave to learn to %rite everaldi##erent %ay in t$e ame $i#t


29/228

0More tactical trainin7 andarticulation in report %ritin7 Moreclari#ication on %$en t$e P"/"$ould be implemented /evi ion o#t$e current u e o# #orce policy

1Mentorin7 pro7ram #or t$o eeekin7 promotion or careerdevelopment Mont$ly upervi ormeetin7 to di cu current topicand i ue

Sara data ba e trainin7

3+eader $ip and Mana7ement

4Multiple cla e

un ure

6'ctive $ooter trainin7

,omputer y tem trainin7: drivertrainin7

.C'

!? believe employe are notprovided ade8uate trainin7 on any

a i7nment %e are 7iven ?t= ont$e


30/228

1,omputer trainin7 ,rim trainin7F / trainini7 +/MS trainin7?n#otrac trainin7 +and lord*ennant di pute trainin7: 8uatterri7$t v tre pa in7 Etc Etc Etc

?ntervie% kill

3?n cla trainin7

4

,/?MS: /MS trainin76

u e o# #orce: report %ritin7

Make trainin7 available on a more#le;iable r4an7e o# date andtime ' a /e erve ##icer i canbe very $ard to attend trainin7 t$ati 7iven on %eek day only and not

at ni7$t or in t$e evenin7

'dditional E,ar and E,rim trainin7

!? believe t$e department need to$ave a $ado% or trainin7 period*$i %ould 7ive t$e ne% per ontime to learn #rom t$e previoupo ition $older

!0Everyt$in7 to include: u e o# #orce:emer7ency drivin7: and complaintavoidance@@@

!1.C'


31/228

!"e#en ive tactic : $ootin7: cenemana7ement: and la% update

!3More #irearm trainin7: EJ ,

trainin7 (in tead o#


32/228

#or my po ition and makearran7ement to attend

303Searc$ 9arrant trainin7: in#ormant$andlin7: urveillance operation

report %ritin7304.one at t$i time

30.one

306more trainin7 on computer y tem

30nCa

30'll *rainin7 doe i prepare you #ora po ition out ide t$e aklandPolice "epartment

30!nCa

310.one

311,ontinuo police trainin7 out ide o#P": uc$ a ?"*': ,. ': .,/?,and P P

31*rainin7 on recoverin7 videourveillance

313.one

314Searc$ 9arrant *rainin7: BpdatedSearc$ and Sei5ure la% :Surveillance trainin7: Mana7in7?n#ormant : Preparation o# p


33/228

plan

31more cla out ide department

316

31+e7al update : B F: and realityba ed trainin7

31le7al update

31!peci#ic trainin7 to t$e type o# %orkt$at eac$ po ition doe (maily #ora i7nment out ide t$e #ield)

3 0none

3 1.ot$in7 come to mind

3o% to do ome o# t$e ta k t$at%e are a ked to complete B F or"+? trainin7 i %ay lo% ? amal%ay #indin7 out t$ere i a ne%#ormat 7oin7 on or omet$in7

3 3Sim trainin7 involvin7 $i7$ ri kve$icle top

3 4'llo% 10 minute line up trainin7 in%$ic$ o##icer and upervi or candi cu variou i ue or ub


34/228

3 6#irearm : 7an7 trainin7: in#ormanttrainin7:

3'dditional tactic and %eaponle

de#en e trainin7 and S?MS (control$old : take do%n : $i7$ ri k top :$i7$ ri k $andcu##in7: buildin7 andyard earc$e : earc$in7 au pect)

3.one

3 !more patrol procedure durin7 t$e

academy

330More B F trainin7

331B,

33Dan7 : narcotic : pro-activepolicin7

333ut ide a7ency trainin7

334? am com#ortable %it$ mykno%led7e o# t$e a i7nment

33no comment

336Mari


35/228

typin7

340more computer pro7ram kill

341

po t record act trainin734admini trative dutie andre pon ibilitie : u in7 departmentdata y tem and tec$nolo7y

343*actic t$at not only keep ##icera#e (%$ic$ P" doe %ell) but$ave a c$ance o# ucce t$at i n=t

inordinately dependent on u pectcompliance ,urrent trainin7:policy: and procedure put police ata decided di advanta7e in t$eactual appre$en ion o# dan7erounon compliant o##ender ?t eemt$at in ri k analy i t$ere $a beena #ailure to ade8uately con ider t$edan7er to t$e public t$at violento##ender po e by t$eir e cape:%$ic$ lend to an o##ender #eelin7o# invincibility

344,omputer u a7e and dataa8ui ition

34,omputer trainin7: trainin7 on t$edataba e %ere e;pected to u e ont$e treetCinve ti7ation

346i don=t kno%

34Paid ran7e trainin7 r upplyammunition #or trainin7

34unk


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34!*actical trainin7 and mana7ementcour e

3 0

' lot more trainin7 on t$ecomputer y tem More trainin7 int$e academy %it$ t$e radio: andnavi7ation

3 1Supervi ory trainin7 in t$e #ield2early earc$ %arrant trainin7Patrol procedure true and actualcro%d control *ypin7 cla En7li $%ritin7 kill

3*$e more trainin7 t$e better

3 3Pa

3 4computerC?* trainin7 More u e o#mobile computerCtablet

3More online trainin7 you can do#rom $ome

3 6/evie% o# incident %$ere o##icer

3.one

3More #irearm trainin7 S8uadtrainin7 o ne% and veterano##icer re pond %it$ imilartactical trainin7

3 !leader $ip

360


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?ntervie% H intero7atin7

361computer kill re7ardin7 o#t%are

36

Providin7 trainin7 to all per onnel


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*M+, .*/ +Form *M+ ption 1.o110

Question #7 Multiple Choice're you c$allen7ed and timulatedby t$e %ork you are a 7ined&

4!4 'n %ered

*M+, .*/ +Form *M+ ption 12e411


Question #8 Multiple Choice're t$ere ot$er a i7nment you%ould like to be 7iven&

4! 'n %ered

*M+, .*/ +Form *M+ ption 12e316

*M+, .*/ +Form *M+ ption 1.o1 !

Question #9 Multiple Choice"o you under tand t$e priortie o#t$e Police "epartment&

4!6 'n %ered

*M+, .*/ +Form *M+ ption 12e


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3!

*M+, .*/ +Form *M+ ption 1.o

!!

Question #10 Short Answer9$at can t$e "epartment do tomake your daily %orkin7environment better&

3 'n %ered

1oo t moral

*$e leader in t$i "epartment$ave to tart bein7 leader 'better %orkin7 environment tart#rom t$e top do%n ur E;ecutive,ommand ta## do not treat peoplebelo% t$em %it$ re pect or di7nity?# you %ant to c$an7e t$e cultureo# t$e "epartment tart %it$ t$eleader 9e need brand ne%

people at t$e top o% about abrand ne% P' al o 9e %ork in aold: a be to ridden %orkplace ?ta depre in7 buildin7 to %ork in

3Provide more reco7nition to o##icer#or 7ood %ork %$ile attenuatin7t$e #rivolou di cipline #ormi take ,$an7e t$e P"/" policyProvide more u e o# #orce trainin7

#or ,ommand o##icer o t$at t$eyunder tand t$at circum tance o##orce are ten e: uncertain: rapidlydevelopin7: and dan7erou : anddon=t keep lookin7 at ituationt$rou7$ 0C 0 $ind i7$t

4etter leader $ip@@


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Stop tar7etin7 $ard %orkin7o##icer and di ciplinin7 t$em #ordoin7 t$ere


41/228

oppen$auer: "ave "o%nin7:Sekou Millin7ton: /olandolm7ren: Mic /eilly to mentionome but t$e ma


42/228

0E8uipment 'dditional ta##

1*$e computer y tem i not u er

#riendly ##icer pend a 7reatdeal o# to77lin7 bet%een creen#or in#ormation and only about at$ird o# t$e in#ormation i importedon t$e creen ? %ould like t$e"ept to tream line reportin7re8uirement Many o# t$ereportin7 re8uirement areredundant

9e need more o##icer

3?ncrea e ta##in7 level ande8uipment (ve$icle )

4nCa

e more upportive o# t$e o##icer=

need6'dditional ta##in7

etter communication

* DE* E**E/ EIB?PME.*: BP* "'*E EIB?PME.*: M /E

BS'DE F * E /ES B/,ES 9E'JE (,'.?.ES: '/DBS: E,* )

!?mprove e8uipment

30Stop micro analy5in7 and be morerea onable to t$e plit econd


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deci ion o##icer $ave to make%$ile you talk it over #or $our %it$e;pert to make your deci ion ont$e o##icer action

31

Support #rom upper mana7mentand city 7overment

3.one

33.C'

34better e8uipment

3Support ##icer more

36better #acilitie

3*$e department i already doin7 itby reducin7 complaint a i7ned todi trict er7eant : allo%in7 u more

time to upervi e patrol o##icer3Minimi5e t$e amount o# ?'"inve ti7ation a i7ned to treetSer7eant ' treet Ser7eant= role$ould primarily be t$at o#leader $ip and employeedevelopment

3!

? am currently ati #ied %it$ my%orkin7 environment 9it$in t$epa t year: my a i7nment $areceived ne% ve$icle and a ne%o##ice ? 7ue i# anyt$in7: it %ouldbe nice to $ave a printerCcopierituated in t$e P' Patroler7eant o##ice


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40ave reali tic e;pectation o#%orkload Every in7lememberCemployee o# t$e aklandPolice "epartment $a a %orkloadt$at #ar e;ceed any rea onable

amount 9e are under ta##ed andover%orked Eac$ Ser7eant $a omuc$ %ork it become di##icult toupervi e: %$ic$ $ould be ourprimary re pon ibility

41ire more o##icer

4nCa

43Put people in c$ar7e t$at are 1,ompetent care about t$eirpeople and t$e community 3 9illdevelop ot$er to replace in t$e#uture 4 ,reate a c$ain o#command t$at #acilitate oure##ort and i not


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4*reat your $ard %orkin7 o##icer aa re pectable $uman bein7 and not%or t t$an t$e criminal ##icercome to %ork everyday and bleed#or t$e city and t$e

department:%antin7 to $elp anderve t$e citi5en o# akland 2et:day in and day out: %e are bein7treated %or t t$an t$e u pect9e lo t t%o o##icer %$ocommitted uicide in a $ort time:%$at el e i t$ere to ay,on tantly: o##icer live are bein7ruin and reputation tarni $edbecau e our commander deci ion

over #al e complaint4rein tate t$e motor tra##icen#orcement unit

4!Iuit dividin7 up t$e "epartment?t= not encoura7in7 $ealt$ycompetition and #ocu ed e##ortEac$ time it= created kin7dom

buildin7: $oardin7 o# re ource :non-cooperation: and duplication o#e##ort P" i not bi7 enou7$ nordoe it $ave t$e re ource toupport eparate department'dditionally: t$e inevitable lack o#cooperation and communicationbet%een 7roup : area : di trict :etc: ne7atively impact t$e"epartment= e##ectivene a a%$ole

0?n tead o# bein7 a di ciplineoriented a7encyCdepartment inorder to ati #y ,ity all: commandta## and ot$er : %e $ould try to$elp train o##icer : . * puni $t$em ##icer are more concerned


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%it$ 7ettin7 in trouble t$an t$eyare %it$ o##icer a#ety ('= 7amect13 #or e;ample) or doin7 t$eir


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di pirited 7roup 9e $ould bebuildin7 con ent and buy in #romt$e o##icer to 7ain cooperation*$ink community policin7: only%it$in t$e police department

e #air and e8uitable

!1) Provide incentive to tay$ealt$y (on duty %ork-out time aot$er police department do) )Stop t$e la t minute cancellation o#day o## (prote t : rally : etc ) 3)+e Cno Mandatory 9 " P 4)etter %orkin7 e8uipment

60.eed to #ocu on Member andEmployee $ealt$ and not o muc$on *a k *$e "ept complete*a k at t$e e;pen e o# it o%npeople

61-"evelop a plan #ocu ed onrea onable 7oal -Providedade8uate re ource

6?=m ok

63?=m till relatively ne%: o #ar ? #eelt$e dept $ave done everyt$in7t$ey can

64?n ulate employee #rom con tantpolitical turmoil and e;ternalpre ure ,ity and "epartmentneed to top rollin7 over #or%$oever cream t$e loude t atcity council meetin7 *$i city i$am trun7 by political correctneand #ailed liberal a7enda


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6etter %orkin7 e8uipement andtime allo%ed #or t$orou7$ reportand more o##icer

66

?nter7rate t$e variou computery tem in t$e "epartment andmake t$em more u er #riendly

6provide re ource and demon tratecommitment to %ell-bein7 o#individual

6ire like 600 more o##icer ,$an7e

P"/" policy:

6!,$an7e t$e ?.*E/.'+environment Mi conduct iuppo ed to be #or ?.*E.*? .'+act : not over i7$t: mi take ormi interpretation o# t$e 10= o#t$ou and o# pa7e o# Policy 'pplycommon en e %$en lookin7 to eei# omet$in7 i a M / violation 9eare uppo e to $ave a 9 / ?.D. 9+E"DE not a PE/FE,*. 9+E"DE o# policy Folk aremore %orried about lo in7 t$eir


49/228

and it i alarmin7 t$at nocompari on to t$e over%$elmin7%ork load o##icer $ave beena i7ned

1

.ot Sure

Provide t$e tool : re ource :#undin7 and ade8uate trainin7 toconduct my


50/228

1*$i department i 7reat

3Focu on retainin7 o##icer byincrea in7 morale Iuit nit-pickin7everyt$in7 an o##icer doe and 7ivecredit: %$ere credit i due 9eu ed to only 7et verbal abu e #romt$e citi5en and could al%ay counton t$e department to back u up i#%e $ad 7ood intention %$ile doin7t$e


51/228

!Provide t$e ba ic e8uipment t$at ineeded to accompli $ our dutie9e $ave outdated computer : notenou7$ %ork tation : and no car

!0%e need more police o##icer and%e need to $ave a %$ole lot lere triction on o##icer doin7 t$eir


52/228

our a i7ned dutie in tead o#tryin7 to take over ot$er unit =re pon ibilitie

!more o##icer and inve ti7ator

!-?mprove our e8uipment(radio :computer : and ve$icle= )

!!better e8uipment (ie radio )

1009orkin7 e8uipment: computerand radio

101?mprove t$e radio and computery tem

10Stop takin7 bodie #rom patrol to#ill peciali5ed unit *$i onlyincrea e t$e amount o# mandatoryovertime re8uired #or patrol

103.Ca

104*ru t u Stop treatin7 u like %eare t$e criminal

10Support it o##icer more in t$emedia and in every day %ork##icer are under enou7$ tre a

it i : t$en to #eel a i# t$ecommand ta## doe n=t upport youmake t$e


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Provide ##icer %it$ e8uipmentt$at i properly maintained andupdated re7ularly ' %ell aprovidin7 ##icer %it$ e8uipmentt$ey could be proud to erve in

10Provide upport #rom commandand upervi ion ? am o a#raid o#7ettin7 in trouble t$at ? $e itateand 7et con#u ed a %ell acompletely tre ed tryin7 to makedeci ion 8uickly "i cipline iuppo ed to be u ed a acorrectional tool: not puni $ment

10!Provide an admini trative a i tantand or e tabli $ rea onabletimeline #or admini trative%orkload completion to advert#orced overtime and maintain area onable 40 - 0 $our %ork%eek

110Dive u t$e proper tool to %orkDive u %orkin7 computer : t$atdo not cra $ every #e% day : keept$e car in 7ood %orkin7 order:and radio t$at actually tran mit

111.ot$in7

11o% about more #ocu on crimeand policin7 and le S on

accountability redundancy andt$in7 t$at erve no purpo e uc$a arre t approval : report revie% :bi mont$ly meetin7

113Bnkno%n

114


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ave computer e8uipment t$atdoe n=t mal#unction every %eek

11Provide e8uipment t$at %ork : anda upportive environment t$at

o##icer #eel 7ood about doin7 t$eir


55/228

9orkin7 radio and replacement o#patrol ve$icle

1 4etter e8uipment

1btain a better radio net%orky tem

1 6ire more people

1,ontinue doin7 t$e ame

17ive u computer t$at don=t $utdo%n

1 !etter %orkin7 e8uipment,ommon en e %$en applyin7 t$e.S' to t$e actual %orkin7environment o# t$e o##icer in ,?"and t$e #ield Stop "ata collectionand report %ritin7 $a to betreamlined #urt$er in order to

encoura7e proactivity on t$e parto# o##icer in tead o# puni $in7t$em #or bein7 proactive Factorin7$uman error into critcal incident ienot rememberin7 turnin7 on acamera durin7 uc$ an incidentand puni $in7 t$e o##icer #or onemi take and not a pattern o#mi take

130?mprove on pro#e ionali m:particularly by command o##icer"on=t allo% politic to inter#ere %it$our daily dutie *oo manymeetin7 and not enou7$ 7etdone a a re ult o# meetin7 avereali tic e;pectation o# daily dutie(t$ere i an over%$emlim7 amount


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o# %ork #or t$e number o# o##icert$at %e $ave ) "on=t puni $o##icer #or makin7 a mi take

131+E'" 2 EL'MP+E

13'de8uately ta## t$e dept %it$$uman re ource and e8uipment(e pecially computer relateditem )

133etter leard $ip

134

##er more trainin7 opportunitieout ide o# P" old commanderaccountable #or not 7ettin7 t$eirubordinate needed trainin7 Stoppromotin7 people %$o continually#ail in t$eir a i7nment En ure allupervi or : commander andmana7er are 7iven t$e c$ance tolead and #ail Stop re%ardin7individual %$o don=t take ri k ormake deci ion

13*reat t$e people %$o %ork #ort$em %it$ di7nity and re pect:don=t automatically t$ink t$e o##iceri in t$e %ron7 and treat t$em likeu pect and $ire more o##icer andupport ta## to do t$e %ork 9e dot$e %ork o# 4 people

136?ncrea e #ield (patrol) ta##in7

13#ully Functionin7 computer andve$icle

13Dive clear direction #rom t$e topdo%n /i7$t no% you can $ave


57/228

t$ree di##erent commander 7ivet$ree di##erent me a7e andprioritie

13!Det u ome more cop out $ere:

%e are dro%nin7 on a daily ba iDet our e8uipment maintained andrepaired - car : computer : radio :ambulance re pon e: ba ically allin#ra tructure i in a very poortate o# a##air

140Provide t$e proper amount o#trained inve ti7ator to $andle t$e%ork load re8uired Provide t$eproper amount o# patrol per onnelto en ure t$e a#ety o# t$e o##icerand citi5en in t$e city o# akland

141Stop over%orkin7 t$e o##icer %it$overtime *$e department need tore pect and under tand t$ato##icer $ave a live out ide o# t$epolice department

14,ommunicate better %$at t$e7oal are #or t$e departmentEvery mont$ t$ere eem to be a$ot button topic ? %i $ a adepartment %e %ere morecon i tent %it$ our 7oal

143.ot$in7 Au t tartin7 my career

144#unctional e8uipment (radio :computer ): increa e %orkplacemoral: re%arded #or $ard%ork: notdi ciplined #or unrea onal rea on :$ave t$e tru t o# t$e commandta##: command ta## tep up and$ave our back to t$e media and


58/228

on t$e ne% like ot$erdepartment : etc: etc

14ire more

146better policie

14'llo% t$e or7ani5ation t$e ability to#i7$t crime and pend le timedoin7 paper%ork and policin7 t$epolice

14"evelop a team buildin7 pro7ram

14!oo t moral by bein7 upportive o#patrol o##icer need Patrol i t$eback bone o# t$e department Stopt$e ne7ative:irre pon ible: caredupervi ion Support o##icer need%$ic$ are probably more reali ticto t$e #ield ave patrol S7t : +*=take re pon ibility #or t$eir o##icerand become a upport net%ork #or

t$e troop not middle men t$atay G ?m


59/228

di##erently

1remove redundant paper%ork

1 3

Bnkno%n1 4.ot$in7

1Provide me t$e e8uipment (car:computer: radio) t$at %ork daily

1 6.o ,omment

1nCa

1allo% t$e o##icer to u ede cre tion: tru t t$e o##icer :allo% #or o##icer to utili5e cameradecretionary: not every topre8uire a report (i e %arnin7 )o##icer dont #eel t$ey can be

t$em elve (i e robot )*$e e77e tion %ill prompt o##icer tobe more proactive ot$er%i e8uality o# li#e violation 7ounc$ecked

1 !+e re trictive policie t$at enablepolice productivity

160

treamline t$e paper %ork161'ppreciate %ork bein7 done:e pecially mana7ement o# ma iveca eload 'llo% more vertime tocombat 7iven ca eload

16


60/228

+aptop a i7ned

163Au t $ave %orkin7 e8uipmentneeded to complete t$e


61/228

1 1Maintain ta##in7 i ue Provideadditional re ource in t$e #ieldBpdate e8uipment (car Hcomputer )

1Dive clear direction a to %$at ie;pected *$ey could al o attemptto treamline t$e paper%ork at t$eo##icer level and not add paper%orkat t$e o##icer level


62/228

t$at %ork:

19orkin7 e8uipment Police radio:computer (de k-top and M"*):police ve$icle: etc "eploy

upervi or out#itted %it$ re8uirede8uipment #or active $ooter entrytool ($ook H key): portable bulletre i tant $ield: bullet re i tant$elmet: ri#le: e;tra loadedma7a5ine Joice reco7nitiono#t%are #or completionadmini trative report : etcStreamlinin7Creducin7 andeliminatin7 admini trative ta kEliminate #ield arre t approval 'll#orm are electronic t$i can bedone remotely no%

1ire more o##icer

1 !*$e department can treamlineproce e in tead o# addin7anot$er ta k or anot$er G2ou $aveto remember to do L: 2: and Gonto t$e already e;tremely lon7 li to# t$in7 one $a to remember int$i


63/228

avin7 car : computer ande8uipment t$at %ork *$ecomputer y tem al%ay 7oedo%n 't lea t t%o to t$ree time a%eek i# not a day 9e are told t$atcar are comin7 but t$ere are none

ready

1more re ource car : o##icer :better computer y tem : radioy tem

1 3Functional e8uipment and ve$icle*$e computer and radio y temare very unreliable

1 4.ot$in7: %e $ave to #ini $ t$e pat$%ere on

1top t$e mandatory overtimeallo% and pay #or o##icer to 7o totrainin7 out ide o# t$e department%$ile on duty

1 6a ve$icle t$at i a i7ned to my el#and i reliable

1Provide e8uipment t$at %ork on adaily ba i Je$icle and t$ecomputer in t$e ve$icle are acon tant i ue *$ere are onlycertain computer t$at my P"/"%ill do%nload on

1?mprove morale: comradery: anddecrea e t$e re triction put upono##icer to e##ectively do police%ork

1 !provide nece ary e8uipment and


64/228

on 7oin7 trainin7 to do my


65/228

muc$ #ear t$at o##icer are a#raidto act

1!Streamline t$e amount o# u elepaper%ork

1!,$an7e t$e policy on t$e F,=/emember t$at %$en %e %erepaper top data #orm : a er7eant$ad to i7n t$eir name to tatet$at all t$e bo;e $ave been #illedout properly *$e computer no%doe t$at #or t$em 9$y doe aer7eant need to read every F,&'re %e c$eckin7 #or completene*$e computer doe it ,reatepro7ram to collect t$e in#ormation#rom o##icer on ve$icle and %alkin7top a t$ey put out on air Stopdata completed automatically ,artop no%N4 min 4 papr%rk: 6 min%Co

1!!Provide upport to ##icer *$emodi#ied complaint policy %a atep in t$e ri7$t direction

00nCa

01*rue +eader $ip

0&

03more reco7nition #or 7ood %ork

04properly maintain e8uipmentKrepair police car and better ?*upport

0


66/228

Bpdate tec$nolo7y t$at re#lecttoday= %orld

06'llo% ade8uate overtime toinve ti7ate ca e 9e %ant to put

criminal in


67/228

1Eliminate t$e cut-t$roat mentality

13Bpdated e8uipemnt: car :

computer : o#t%are: ect14?mprove morale around t$e deptMake t$e o##icer #eel like t$e dept$a t$ere be t at intere t

1unkno%n

169orkin7 car: %orkin7 radio:%orkin7 computer

1Provide t$e needed tool ande8uipment to complete or do a7ood


68/228

1etter e8uipment (ve$icle : radio :computer : #orce option tool ): $iremore police o##icer

/eturn to and #ollo% a rea onablec$ain-o#-command *ru t andre pect t$e deci ion andrecommendation o# commanderand upervi or %ould be a 7oodtart

3top #ocu in7 on %$at o##icer did%ron7 and compliment #or %$att$ey did ri7$t

4oo t moral: upport o##icer :upport o##icer : upport o##icer :and avoid bein7 in#luenced and told%$at to do by t$e po%er at be

.ot$in7 at t$i time

6

ave more tru t in t$e o##icer

Fi; t$e patrol relie# y tem

/emain #ocu ed on reducin7 crime*oo many $i#tin7 prioritie *reatmember #airlyK %ay too muc$#avoriti m@@@

!tart $avin7 ome common en etop 7oin7 a#ter eac$ ot$er and#ocu on t$e crime t$at i a neverendin7 problem #or t$e ,ity o#akland allo% u to actually doome police %ork

30


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70/228

41

4B e an out ide con ultant todetermine %$at e8uipment i be t

#or t$e department ba ed on BSE/input: not . .-BSE/ input

43Provide ne% patrol car : updatecomputer y tem and providemore opportunitie #or out idetrainin7

44Maybe


71/228

%$en complaint ari e and tru tin7o##icer are menC%omen o#inte7rity *$i %ould $elp increa emorale %$ic$ %ould ultimatelymake t$e individual o##icer a %ella t$e "epartment a a %$ole

more productive and e##ective

4no an %er

4!Make +/MS more #unctional oo##icer can look up /" numberand ee %$at t$e tatu o# t$eirpreliminary inve ti7ation are: %$ot$e inve ti7ator i and %$at: i# any:#ollo%-up tep are nece ary to7et a ca e c$ar7ed

0*reat people #airly

1S$o% more upport and concern#or t$e e o##icer %ell bein7

etter e8uipment and dependablee8uipment

3Providin7 u %it$ e8uipment ando#t%are t$at %ork and iinte7rated

4"ependable computer Cconnectivity

More upport and under tandin7 o#t$e amount o# %ork bein7completed

69ould not like to an %er


72/228

En ure ba ic #unction t$at arenece ary are providedade8uately ,ar ,omputer/adio

e more con i tent and #air rat$ert$an make deci ion ba ed onpre ure

!Bnkno%n: morale i lo% ? t$erereally a tru t in t$e mana7ement o#t$e department& *$ere iuncertainty in t$e po ibility o# ane% c$ie# and $ake up o# t$ecommand ta## People %ork on aday to day ba i not kno%in7 %$att$e priority o# t$e day %ill be,on i tency i important oemployee and member can $avecon#idence in %$at t$ey do

60*oo many to li t

61?t eem o##icer are di 7runtledbecau e t$ey are 7ettin7di ciplined #or doin7 1! out o# 0t$in7 ri7$t: and t$e 1 t$in7 t$ey#or7ot to do %a a G%$ole $eartedGmi take 9e $ave not $ad a rai ein year : and our %ork load $aincrea ed

6

Provide computer y tem ande8uipment t$at #unction properly

639orkin7 computer y tem t$at?=m e;pected to u e dialin7 Jievu:iP'S: F /CM"* all re7ularly #ail orare e;tremely lo% 9e need cartoo


73/228

64*$e proce $a to be7in %it$ t$eelimination o# muc$ o# E;ecutive,ommand +eader $ip and t$eme a7e o# intrin ic importance

mu t be created #rom t$e upperlevel *$e current re7ime $a nomoral or inte7ral capital

6Fi; t$e ,'/ #orm

66.C'

6

,ontinue to back #ill open beatverlap bet%een 1 t and nd%atc$ $ould remain %it$ line-upat 141 $r at a minimumt$er%i e: #or e;ample: i# line-up%ere to tart at 1 1 $r arumored t$e odd 1 t %atc$ di trict%ill 7o in #or report revie%: leavin7t$e even di trict re pon ible #ort$ree di trict *$i %a ca e 3year a7o and created a lack o#re ource ?n my opinion: t$e 141line-up $ould remain t$e ame

6%orkin7 computer and radio

6!Prioriti5e 7iven ta##in7 limitation%e cant do everyt$in7 %ell

0provide proper operatin7e8uipment (ve$icle: computer)

17ive u t$e con#idence to en7a7ecriminal (like be#ore) %Cou##erin7 repri al


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?MP/ JE F',?+?*?ES '."*E, .?,'+ P/ PE/*?ES

3'llo% police %ork to be done

4Provide me t$e time and tool todo t$e


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!Provide ve$icle

0B e o# #orce policy c$an7e (i econtrol $old : take do%n : pointin7

o# %eapon ?ncorporate t$e u e o##orce into F / a part o# t$e! 0 t$e current u e o# #or #orce ito redundant

1ne o# my main i ue %it$ t$idepartment i t$at it eem liket$e department main 7oal i to7et into compliance and not to#i7$t crime ?t %ould be nice to%ork in an environment %$ere %e7et accolade #or #i7$tin7 crimeand not initiatin7 ?' complaint ?t%ould al o be nice to %ork in anenvironment %$ere o##icer do not7et into trouble #or tryin7 to dot$eir


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!3Provide up to date ve$icle : radioy tem: and a #ully #unctionalve$icle computer y tem

!4Provide better leader $ip andtrainin7 ?# di cipline i 7oin7 to be$anded out #or mi take : provide#re8uent enou7$ trainin7 to meett$o e tandard and $oldcommand accountable #or t$eirM / violation

!+e meetin7

!6ire more o##icer

!

!'dd an additional %orn o##icer toeac$ $i#t at t$e P' "e k

!!$ave more o##icer in patrol

300.C'

301etter utili5ation o# our unit

30*$e department mu t treamlinet$e reportin7 proce B e morep$one and online reportin7"ecrea e call #or ervice byreprioriti5in7

303Provide better e8uipment and al otand be$ind t$eir o##icer in teado# tryin7 to #ind a %ay to #ind t$em


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at #ault #or omet$in7

304etter tec$nolo7y Support #rom allcommander ne-me a7e ettercommunication

30.ot$in7

306Provide a radio y tem t$at#unction durin7 critical incident :and a computer y tem t$at allo%internet acce %it$ $i7$ peedconnectivity

30provide %orkin7 e8uipment (radio :car : computer ) Fa ter ervice #orour patrol #leet: t$e corp yardtake too lon7 and o#ten do notrepair our i ue

30

30!

7et more ve$icle $ave a unita i7ned to pri oner tran portC


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action o# criminal 'nd topcruci#yin7 o##icer #or $one tmi take made under e;tremetre 'llo% o##icer to do t$eir


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333%orkin7 ,'"CF / Fi; t$e radioi ue 'nd #ocu on leader $ipt$rou7$ e;ample not di cipline

334'vailability o# re ource

33appreciate o##icer t$at are doin77ood %ork everyday

336Provide ade8uate e8uipment:per onnel: and re ource toaccompli $ t$e 7oal o# t$e

"epartment ?t i al o e ential toreco7ni5e t$at t$e G$umanG #actorin t$i "epartment and toencoura7e $ealt$ier outlet #or%ork related tre : etc /eco7ni5et$at t$e ta k a i7ned to eac$ i alot and t$ere i not enou7$ time:re ource to a it t$e memeber inaccompli $in7 t$e e 7oal K yet t$econ e8uence o# di cipline or7eneral toll on t$e member =$ealt$ continue

33,are about t$e o##icer : and treatt$em like valuable a et not


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more tranin7

34!?=m not ure %$at t$e departmentcan do ? #eel t$at %e ( P"##icer ) $ave been treated poorly

and $ave been ub


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360+eader $ip #rom upervi or *$edepartment= interventiontrate7ie are till lar7ely reactive%$ic$ can be improved by betterbalancin7 a upervi or= need #or

ob


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366unk

36etter tec$nolo7y

36let me do my


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3'llo% o##icer to do police %ork*$e avera7e treet o##icer i notcom#ortable doin7 $i


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2e34

*M+, .*/ +Form *M+ ption 1

.o14

Question #12 Multiple Choice"o you believecommander Cmana7er treatmember Cemployee #airly in t$eor7ani5ation&

4 'n %ered


*M+, .*/ +Form *M+ ption 1.o310

Question #13 Short Answero% can t$e "epartment improvementorin7 or ucce ion plannin7&

34 'n %ered

1?n order to improve it you %ould$ave to $ave it in t$e #ir t place9e place people in a 7inmentand e;pect t$em to kno% $o% toautomatically do t$e


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Po%erPoint do not u##ice

*ry to eliminate t$e $u7edi connect bet%een commanderand line ta##

3Bntil t$e department $a tron7erleader $ip t$i area %ill notimprove

4eep on t$e pat$ o# tra $in7member and employee and t$i%ill be your ucce ion plannin7*$e only people %$o %ill move up

are t$e mana7er like %e $aveKpeople %$o lie: manipulate and areo deat$ly a#raid o# t$e monitor:compliance director and


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morale) doe not appear to be aconcern %it$ commander

ver$aul mo t o# our currentcommand ta## and #ind people

%$o care about bot$ t$edepartment and t$e o##icer andnot


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"epartment ? t$ink t$e"epartment $ould reac$ out tot$e e or7ani5ation #or ne%leader $ip

16

? believe t$e department: t$ecommunity H o##icer %ould bene#itby allo%in7 youn7er o##icer totrain %it$ o##icer in peciali5edunit ? %ould like to ee re7ulartrainin7 $eld durin7 line up

1.ot ure

1

nCa

1!.C'

0Dive more time to bond ecau eo# t$e nature and $o% bu y it i int$e city it $ard to #ind time

1

ave ucce or #ield trained andevaluated

* E , MM'." S*'FF S B+" EM /E PE. '." . * * ?.' B* * EMSE+JES '." * E?/SB/J?J'+ '." ',*B'++2 ',*+? E +E'"E/S ?.S*E'" F S*'."?. * E S '" 9S 9 E. * ?.DSDE* * BD

3?=m not ure

4*ry doin7 %$at you


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*rainin7 and team buildin7e;erci e

6.one

.C'

more trainin7

!po itive rein#orcement rat$er t$anne7ative

30none

31*$ere i very little ucce ionplannin7 no% ? am not ure $o%t$i could be implemented %it$current ta##in7: but anyt$in7%ould $elp

3

.'33,reate a mentorin7 pro7ram andre%ard o##icer %$o participate%it$ de ired trainin7 andCor pay

34? $ave not een muc$ i ue %it$t$i From my per pective:mentorin7 and ucce ion plannin7

eem to be intact3*$e %ord GimproveG %ould implyt$at ome #orm o# mentorin7 orucce ion plannin7 i in placet$er t$an F* = (%$ic$ i P S*re8uired)? am not a%are o# t$i$appenin7 %it$in P" ? %ould


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t$ink t$at ome #orm o# mentorin7$ould be implemented a a tart

36nCa

3o% about develop a %ritten - ea yto #ollo% plan - t$at= a tart Eac$rank o# eac$ unit need to %ritedo%n t$eir dutie C#unction andoutline a #uture plan #or t$eir unit -Embrace t$e idea o# t$eir ta##and build tron7 or7ani5ation -

3,ommunicate %it$ t$e employee

and let everyone kno% %$at t$etrate7ie are

3!not ure

40etter leader

41na

4

43Provide ome type o# GF*trainin7G #or t$e variou rank ?naddition: en ure all per onnel aremoved on a re7ular ba i to allo%#or an increa e in t$eir overallkno%led7e

44ave bene#it to bein7 promotedot$er t$an a mall pay rai e

4,urrently t$ere i no ucce ionplannin7 ?t i al%ay talked aboutbut never implemented 9$enever


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a


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inve tment #rom t$e department tobuild a better department

0ein7 #air

1etter %orkin7 environment

Focu on t$e advancement anducce o# your people in tead o#only #ocu in7 on ,ompliance9it$out your people t$ere i no,ompliance

3

e approac$able 'l o: et a ideper onal i ue and keep an openmind Furt$ermore: create amentorin7 pro7ram tau7$t bycommander %$o are %illin7 toaccept alternative idea toe##ectively addre crime andcommunity relation

4Do out o# our %ay to train and

mentor individual %$o are %illin7to 7ro% 'lmo t #orce t$em to 7oto out ide learnin7 e;perienceSupervi or $ould not


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and provide t$em trainin7 rearedto%ard developin7 t$em a #utureleader

do it

!old commander accountable #ort$eir action


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6? "on=t no%

63c$an7e t$e complete .S' andadmini trative #ocu o# upervi or

and t$e entire department and#ocu on doin7 7ood police %ork

64.C'

6/e8uire #ormali5ed meetin7 andclearly de#ine t$e re8uirement #orpromotion

66*$ey already do a 7reat


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in a very di##icult time no%: %$ere%e only look out #or our elve

4and on +ead by e;ample ,ometo ine up and peak %it$ o##icer

ave enou7$ people to back #illpo ition %$ile people train

6S7t $ould continuou ly in#ormo##icer o# be t practice andtactic to be able to do a 7reat


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*$e monitorin7 team and t$ecompliance director team $ould$ave a committee to meet %it$individual unit or member( ) to7ive 7uidance on lateral movementand retention plan

3? don=t t$ink you can %it$ t$ecurrent command ta## too many%ron7 to make ri7$t

4Bnable to provide an an %er at t$itime

unk

6.'

.C'

? t$ink it 7ood already

!,omptent commander

!0Find t$o e %$o $ave ambition topromote and 7ive t$em mentort$at #it t$eir career plannin7 7oal:ie i# an o##icer %ant to 7o to ?':#ind $imC$er a mentor in ?': i# ano##icer %ant to 7o to ,/*: #ind$imC$er a uitable ,/* er7eant to

%ork %it$ t$em to a i t t$em inmeetin7 t$eir 7oal

!1Solicit out ide or7ani5ation t$atare e;perienced and ucce #ul int$e #ield

!


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Supervi ion i vital #or t$i area,urrently upervi or are veryclinical and encoura7ed todi cipline o##icer rat$er t$an tomentor t$em and prevent mi take#rom $appenin7 9$ile it i

important to $ave a di ciplinaryy tem: t$ere are very clearmi take t$at are turned intodi cipline *$i practice idemorali5in7 and create an idle%ork#orce

!3,reate and implement rea onabletrate7ie to do o Dat$er realtime #eedback #rommentee C ucce or and en urekno%led7e: trainin7 andin#ormation i bein7 pa ed on bycontinuou ly re8ue tin7 #eedbackand analy i #rom t$ementee C ucce or

!4?# one $o% t$e initiative: orcome #or%ard %antin7 to learn

more about a po ition $o% t$em:don=t $ide #rom t$em ?# an o##icer%ant to take a cla to #urt$ert$eir career don=t deny

!"on=t kno%

!6Mentorin7 doe n=t e;i t like it $ain t$e pa t bviou ly too many

area are #a t tracked #orpromotion (?') and t$e promotionproce allo% people to bepromoted %$o $ave eit$er rarely%orked patrol or never upervi edanyone and all o# a udden t$eyare a +tC,apt

!


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Bnkno%n

!ave enior ta## memberavailable to an %er 8ue tion t$at%ould $elp ne% o##icer %it$ career

lon7evity!!ucce ion plannin7 i #ine

100

101.o comment

10+e di cipline: more trainin7

103Bnk

104.o ,omment

10?denti#y killed people and allo%t$em to a i t %it$ t$i #unctionMentorin7 - ?t $ould be a i7n up$eet %$ere people %$o areintere ted are able to apply *$ere$ould be ome ort o# electioncriteria prior to bein7 electedSucce ion plannin7 $ould bemandatory E;perience i leavin7at a $i7$ rate .ot$in7 in place toe;tract t$e kno%led7e leavin7 %Ct$o e employee May be bene#icial

to pair male commander %C ne%#emale o##icer t$eror7ani5ation tried t$i and it%orked

106Provide t$e opportunity to attendtrainin7 cour e


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10Bnkno%n

10More trainin7 option #or


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?n#ormation ulletin: GS%ornPromotional ,areer "evelopmentPlanG %$ic$ outline t$e e;perienceand education de ired #orpromotionK $o%ever: #e%: i# any: o#t$o e recently promoted: at all

level : meet t$e recommendedcriteria

11!e incere in t$e people t$eyc$oo e to mentor %$o are actuallycapable o# doin7 t$e


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t$at a your e;ample

1 4o##er it

1

*$ere eem to be no mentorin77oin7 on at all t$at ? $ave een

1 6More F* = and every GrookieG%ork %it$ patrol o##icer

1More event #or all o##icer toattend

1Start encoura7in7 pro activepolicin7 and re%ard o##icer #or realpolice %ork

1 !'llo% #or merit in t$e promotionalproce 9e $ave too many peoplet$at read t$e book on $o% to do it:but #e% %$o $ave actually done itin real li#e

130"evelop a mentorin7 pro7ram #oreac$


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#or t$e almo t impo ible


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$a let t$e old e;perience o##icer7o *$i department $a no backbone or e;perience ?t= doom to$ave ma


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year durin7 t$e per#ormanceevaluation revie%

1 0

1 1*$e department could implement amentorin7 or ucce ion plan ?#t$i e;i t ? $ave never $eard o# it

1? believe t$ere are u##icientmentorin7 and ucce ion plannin7in place

1 3

' urvey %a done year a7o %$en,$ie# att %a comin7 in e al o$ad command do el# andor7ani5ational evaluation B et$o e to #ilter t$e el# promoter%$o don=t $ave t$e or7ani5ationalurvivability and re tructurin7nece ary to make our departmentbetter Promote leader %$o $avet$e re pect o# t$eir troop a %ella t$e moral #iber to $elp uimprove in tead o# #ocu in7 onpuni $ment

1 4Start %it$ t$e ba ic o# Police?nve ti7ation Many o##icer neverreceive any true trainin7 in actuallyinve ti7atin7 a crime #rom tart to#ini $ once t$ey leave t$e policeacademy ##icer $ave no idea

$o% t$e proce %ork : once t$eycomplete a very lim preliminaryinve ti7ation and ubmit it ##icerneed to become involved in t$e#ollo%-up and c$ar7in7 o# t$eir o%nca e ,ommand need to in i t ona per#ect %ork product: notcondonin7 ub tandardper#ormance becau e %e are too


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bu y

1,ompetent tru t%ort$y leader $ip

1 6

'ctually $ave one 9e don=tModi#y promotional proce tore pect individual e;perience and%ork product H et$ic ,urrently:you


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bein7 depleted

163tart by makin7 t$i place anattractive place to %ork in tead o#a %ar o# attrition

164Bn ure

16ur department i ba ed on #earFear o# 7ettin7 in trouble #oralmo t anyt$in7 and it create ane7ative environment ##icer %illnot 7o out o# t$eir %ay to beproactive %$en t$ere i no backin7

by upervi or 'dditionallyreco7nition o# ##icer i almo tnever done

166ire do%n to eart$: non $u7e e7o$avin7: commander andupervi or

16Bnder tand t$at %e are al%ay

e;pected to do more %it$ le *$ii $o% it= been #or my entirecareer ? believe t$i %ill $elp

16communication i al%ay aproblem ard to encoura7e %$enyou #eel di coura7ed ome$o%$ave to re tore t$e en e t$at %eare in t$i to7et$er and . * a$ou e divided

16!*reat member %it$ re pect 'ctand be$ave in a manner %$ic$ iet$ical and le7al +ead by e;ample:promote active involvement o#ubordinate 'ct more like Dre7Sur


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1 0pen it up to everyone not


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111/228

o##icer promotin7 in po ition t$ey$ave never %orked be#ore and$ave no e;perience *$eirubordinate $ave little to nore pect #or t$em becau e o# it 9eneed to $ave a mentor pro7ram #or

ne% upervi or and commander

1Providin7 individual anopportunity to %ork %it$ you on arotational ba i

1 !?t need a mentorin7 pro7ram totart %it$ ? took my po ition %it$no trainin7: and t$ere i no one toreplace me 9$ile i it a 7ood t$in7to $ave omeone t$at kno% %$att$ey are doin7: %$at $appen%$en t$at per on i ick orin


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.C'

1!4Bnkno%n

1!

People t$at are mentorin7 $ouldbe people t$at $ave actually donepolice %ork and till appreciate it

1!6better under tandin7 o# t$edepartment= policie

1!E tabli $ ome Suc$ e##ort arenon-e;i tent 9$y el e %ould t$ey

be lookin7 #or an Ge;pert #roma#arG to be t$e ne;t permanentc$ie# *$e la t t%o carpet-ba77er%ere di a ter

1!

1!!Dood 8ue tion: not enou7$ room to%rite on t$i topic

00.ot$in7 at t$i time

01cla e

0"on=t kno%

03,ommunicate and accept t$atmember Cemployee are notmac$ine - mi take %ill be made

04t$e department need to putpeople in a mentorin7 po ition t$atot$er people %ould actually 9'.*to be mentored by People %it$


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16.ot ure at t$i time

1*$e "epartment need to look at

t$e tren7t$ o# individualmember %$en decidin7 %$eret$at per on $ould move toSimilarly: t$e "epartment $ouldlook at a per on= %eakne e%$en decidin7 %$ere a per on$ould be prevented #rom 7oin7*oo many time t$e "epartment%ill place omeone due tonepoti m: not becau e t$at per onin t$e be t per on #or t$e


115/228

$ave ac$ieved placement onpromotion li t

1improve morale

no comment

3Placement o# per onnel t$at $aveactually e;perienced criticalituation

4/eco7ni5in7 and utili5in7 t$etren7t$ o# t$eir people and

puttin7 in po ition %$ere t$edepartment can utili5e t$eirdi##erent talent 9e $ouldimplement a GStep BpG pro7ram%$ere o##icer are a i7ned a anactin7 Ser7eant under t$eupervi ion o# $i or $er Ser7eant

ee I 1

6%ould not like to an %er

"on=t


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attend con#erence : and cla e ?#education i 7ood #or t$ecommander %$y i it al%ay apu $ to end o##icer to trainin7&Even %$en t$ey are %illin7 to pay#or t$e cla e out o# t$eir o%n

money& People tire o# $earin7t$ere are not enou7$ o##icer butcommand i 7one

30*oo many to li t

31?t eem o##icer are di 7runtledbecau e t$ey are 7ettin7di ciplined #or doin7 1! out o# 0t$in7 ri7$t: and t$e 1 t$in7 t$ey#or7ot to do %a a G%$ole $eartedGmi take 9e $ave not $ad a rai ein year : and our %ork load $aincrea ed Plea e #i; t$at

3ave $i7$ potential o##icer attendtrainin7 on $o% to #urt$er t$eircareer and tep needed to take#or potential promotion

339e $ave o##icer %$o #ail F* :$o%ever no S7t or +t ever #ailprobation *$ere i noover i7$tC upervi ion o# t$emana7er ?t eem like everyonekno% %$o t$e ine##ectualmana7er are but t$eirper#ormance i never addre ed

34Empo%er t$e ,ommander andupervi or t$at demon trateleader $ip 8ualitie (not mana7er )by placin7 t$em in role %$eret$ey %ill $ave a direct impact onucceedin7 o##icer


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3.C'

36*$e Police "epartment i dividedbet%een a 7roup o# people tryin7

to move t$e police department#or%ard into a pro7re ive andmodern police #orce and t$o e$oldin7 on to old time : old %ay :and a 7ood old boy club 9e $aveto mentor individual %$o $o%promi e and dedication ?denti#yin7individual early on %$o are $ard%orkin7 and %illin7 to learn rat$ert$an $ave 7ivin7 peciali5ed


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opportunity to anyone intere ted

4Dive upervi or more time on t$etreet

43#rterter$yt

449e need to tart takin7 t$e politicout o# policin7 at t$i level ?t inice to $ave #riend t$at %e %ork%it$ but t$at doe not make t$embe t #or


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0ave one@@@@

1"evelop a mentorin7 pro7ram andu tain it u e

un ure

3More development o# o##icer

4

.C'

6? believe t$e or7ani5ation need toin til a #eelin7 o# tru t amoun7 t$emember ? believe o##icer need tobe $eld accontable but t$ey $ouldbe dealt %it$ rea onably and #airly? don=t believe eit$er i occurrin7

Promotion y tem i #la%ed at itcore

"on=t promote lo er %$o don=tkno% $it about %orkin7 t$etreet o# akland

!.o recommendation at t$i time

60.e% e;ecutive leader $ip

61encoura7e ea oned o##icer topromote-

6


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63? believe t$e "epartment i doin7all t$at can be done

64$avin7 7ood mentorin7 o##icer

t$at can really $elp6.C'

66Procedure in place are ade8uate

6Everyone on t$e department$ould be mentorin7

6Det a ne% command ta##

6!Member mu t %ant to bementored 9e $old t$in7 too clo eto our c$e t ,ommander mu tencoura7e everyone to


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*$e "epartment %ill lo e e;perti ein #ield t$at many o##icer can not#ill

y overlappin7 po ition #or a

period o# time to train t$em in t$eirne% po ition rat$er t$antran #errin7 one per on in and t$eot$er per on out 9$en t$i$appen : t$e ne% per on in t$epo ition $a to learn by trail anderror

6y really pendin7 time mentorin7%it$ real met$od ?t $a neverbeen done but your trainin7 ta##:t$o e t$at $ave been t$ere toolon7: ay it $a : not true@Succe ion plannin7 mean t$atyou move people out o#a i7nment t$at t$ey $ave beenallo%ed to tay in #or too lon7 andlet ne% people learn t$e


122/228

0y implementin7 a plan@ ? do notkno% o# uc$ a plan: i# one actuallye;i t

1? don=t kno%

make it t$e rule and t$e priorityt$i a7ency i all aboutt$em elve protectin7your el# promotin7 your el# nomatter %$o you tep on a lon7 ayou 7et tot $e top

3Stay on t$e ta k and do notventure out %$en ot$er t$in7 popup Stay #ocu on t$e initial ta ket

4.o comment

*rain enior o##icer to mentor ne%

o##icer ( ut ide o# #ield trainin7)6

no comment

nCa

Fi; people in tead o# #irin7 t$em*$ere are member %$o $ave been

7reat employee #or 0 or moreyear and %e abandon t$em

!nCa

!0/ecruit t$e tron7er Member tomentor: in tead o# t$o e t$at $ave


123/228

been $ere about a minute

!1'ctually $ave ome ort o#metntorin7 or ucce ion plannin7pro7ram: i# %e do $ave one t$en

it= only kno%n to a #e%!verall t$e "epartment i reactin7to problem and not in a po itionto upport t$e member

!3*$ere need to be Ser7eantC.e%##icer mentorin7 *oo many ne%##icer are not 7ettin7 enou7$

trainin7

!4Bnkno%n

!*o actually develop a plan tomentor member %$o eekpromotion

!6

ye!

!*rainin7 and communication on alllevel ( ##icer : Ser7eant :,ommander : ,$ie# )

!!

provide mentorin7 e ion8uarterly to o##icer

300?n a mentorin7 plan: t$ere needto be room #or 7ro%t$ %it$ t$eper on bein7 mentored t$e amee;pert in t$e department cannotbe leaned on becau e t$i %ill


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cau e burn out *$ere need to bemore cro trainin7 and morepeople %it$in t$e department %it$peciali5ed kill

301

'7ain treat t$e o##icer %it$re pect and %n up to t$eirmi take

30

303Everyone %ant to participate inone ?t


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'n o##icer %ant to become a S7t+et t$em ride %it$ a S7t on t$eiro%n time or pecial a i7nmentday and ee %$at a S7t doe and$o% t$ey $andle call : 8ue tion :report : complaint : u e o# #orce:

critical incident : ect

310y implementin7 mentorin7 anducce ion plannin7

311better trainin7

31'llo% o##icer to make mi take

%$ile attemptin7 to devlop ne%kill ##icer o#ten do not attemptto c$allen7e t$em elve due to t$e#ear o# ? ' complaint

313y puttin7 8uali#ied people in t$epo ition

314.o comment

31

316by maybe developin7 mentorin7pro7ram

31ire people t$at are 8uali#y in teado# #illin7 8uota

31by actually u in7 t$at met$odin tead o# payin7 lip ervice to t$imet$od

31!allo% #or mi take : a lar7e amounto# reportin7 $ould not be Fear


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a ed

3 0$ave competent people in po itiono# aut$ority: end more people totrainin7 to prepare t$em #or t$e

tran ition: ee Iue tion Q10re pon e

3 1ave a plan #ir t: t$en %orry aboutimprovin7 it *$e lack o# mentorin7i one o# P"= mo t 7larin7#ailure *$e root cau e o# t$e lacko# mentorin7 i deeply intert%inedin t$e attitude o# apat$y brie#lydetailed in 8ue tion Q1

3'llo% #or lon7er time in certaina i7nment o t$at e;perti e canbe developed

3 3Fir t: be#ore %e promote anyoneo##icer $ould be re8uired to $avee;perienced and %orked indi##erent #ield Cunit ##icer arebein7 promoted #or ot$er rea onand you t$en $ave poor leader *ot$i an %er 8ue tion Q13 you #ir tneed to #ind 7ood people topromote t$en you %ouldn=t $avet$i i ue

3 4by promotin7 8uali#ied er7eant 'per on %$o $a done little police

%ork: $a little to o##er in term o#mentorin7

3

3 6Bnk

3


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/eco7ni5e leader in t$eor7ani5ation 'l o: re%ard t$o et$at take on true leader $ip role

3o% about develop one #ir t

3 !un bia ed merit C kno%led7e Ce;perience ba ed promotion

330Pa

331umm $ard to ay: ? t$ink %it$ t$e$i7$ turn over t$at %ill be $ard to

plan tart by %orkin7 on keepin7employee

33*oo many ilo *$e 'reacommand tructure doe not taket$e %$oli tic vie% o# t$e city %$enit come to #i7$tin7 crime

333e better leader t$em elve

334' i7n


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*$e command ta## $ould reac$out more to t$e rank and #ile

33!.C'

340e #air and tran parent *$e troopdo not #eel t$i i occurrin7

341not ure

34more trainin7

343provide more opportunitie andpro7ram

344advance o##icer on %ork merit ande;perience not olely by a %rittenand oral te t and not take anaccount %ork e;perience

34"i##icult ob


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increa e cu tomer ervice&1? belive %e provide very 7oodcu tomer ervice to t$e citi5en o#akland

/emember t$at cu tomer ervice inot at all


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' lon7 a people are treated %it$re pect and receive ande;planation o# %$y omeone %adetained or contacted: ? believe t$e

dept %ould receive 7ood ratin7re7ardin7 cu tomer ervice *$ere%ill al%ay be t$at percenta7e o#people %$o do not like t$e policeand %ill never 7ive 7ood ratin7 recu tomer ervice

ave more #ait$ in it o##icer

!

9$en o##icer are over%orked andover tre ed: it can e##ectcu tomer ervice

10*$e better t$e morale andtreatment o# t$e o##icer : t$e$arder %orkin7 t$e o##icer %ill be*$e $arder %orkin7 an o##icer it$e better ervice t$at %ill beprovided

11*rainin7 *$e "epartment need tounder tand t$at o##icer 7o to call%$en bad t$in7 $appen andpeople do not like t$e policeSometime o##icer need to be#irm *$e "epartment e;pecto##icer to treat citi5en %it$re pect: but %$en you look and t$e

%orkin7 condition at P" it iunder tandable *$e buildin7 i7ro *$ere i no e8uipment (ne%computer : o#t%are: F /:*ele ta##) *$e ,ity ,ouncil i cra5yliberal ##icer are e;pected to%ork $ere 4- %it$ no day o##

1


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ire more o##icer

13ave tec$nician take appointmentto proce cene ave patrolo##icer better trained on %$en a

tec$ $ould be called to a cene14d$te$ytr


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bu y it i

3Btilit5e volunteer : #ollo%up onreport : increa e communicationbet%een t$e cu tomer a#ter ervice

$a been rendered4. * ?.D 9E .EE" * E'++ 9E" * " B/ A S ?. '*?ME+2 M'..E/ F / ,?*? E.S *'PP/E,?'*E B/ 9 / : B*?.S*E'" 9E '/E * BS2 " ?.D.EE"+ESS P'PE/9 / '."" ,BME.*'*? . * '* ' ,'++* '* , B+" E '."+E" ?. 10M?.S *' ES B/S

?=m not ure

6B e t$e P"/"= to revie%interaction %it$ t$e public Divepeer trainin7 in a non di ciplinarymanner

.one

.C'

!more unit in t$e treet

30ire more police o##icer

31not$in7

3Jery little ? believe t$e bi77e tcomplaint #rom citi5en i lo%re pon e time ##icer areembarra ed by t$e time it take


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u to re pond to call ,u tomerervice i 7ood #or t$e call %e areable to re pond to

33.'

34.o u77e tion

3'llo% t$e Patrol Ser7eant to $avemore time in t$e #ield #orupervi ion o# ubordinate

36*$e #ocu i "?/E,*E" P'*/ +:

%$ic$ $a a $orrible a##ect oncu tomer ervice Patrol unit aretold t$at t$ey are not to $andlecall o en#orcement %it$in t$eirre pective area occur Multiplecall tand ni7$tly %it$ citi5en%aitin7 $our #or an o##icer tore pond to a call *$e directedpatrol may 7ive certain citi5en t$eappearance t$at %e are Gpre entGbut every citi5en %$o $a directlya ked #or $elp %ait #or $our : i# notday Standin7 call $ould be t$eQ1 priority #or cu t erv

3nCa

3Start actin7 like a policedepartment and S* P tryin7 to beliked by everyone in t$ecommunity Policin7 i not apopular


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art@

3!e courteou and treat everyone%it$ re pect "o our be t to $elpeveryone

40more o##icer in patrol $andlin7call and not doin7 directed patrol

419$at can %e do to increa ecu tomer ervice& ? t$ink %e areabove and beyond providin7 t$ebe t cu tomer ervice to t$ecriminal %$o are de troyin7 t$e

city in t$e name o# not %antin7 to7et an #rivolou ?' complaint #rompeople

4$ave t$e tra##ic en#orcement unitrein tated to addre community8uality o# li#e i ue tra##ic

43

44*$e department need to take careo# t$eir o##icer and civilian alikebe#ore %e tart to %orry aboutincrea ed cu tomer ervice

4Provide enou7$ re ource toen ure call are $andled %it$in area onable time #rame: not tacked#or day

46increa e morale: once t$eemployee #eel better aboutt$em elve and t$eir %ork t$eytend to treat citi5en better

4


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%ork

4'll %e $ear about i cu tomerervice and t$e lack o# *$emember and employee at P"

do not #eel appreciated or valued9it$out el# value and importance$o% can one tran late t$at to t$epublic

En7a7e in more communityactivitie and event

6Mo t cu tomer ervice complaint

are due to time and ervicecomplaint ur "epartment %illneed to c$an7e our #ocu back tore pon e time and puttin7 moreo##icer in t$e patrol 9e con tantly$i#t back and #ort$: currently %eare on t$e $ot pot patrol andallo%in7 pendin7 !11 call toremain

more community policin7

"ouble t$e ta##in7 'ny ot$erremedy %ill be ine##ective 9e areat critical ta##in7 level and yet %edo t$ree time a muc$unnece ary admin %ork and


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?ncrea e online ervice to citi5ent$at allo% t$em to completereport or obtain in#ormation%it$out %aitin7 #or an o##icer orcallin7 t$e ,ommunication ,enter

61provide cu tomer ervice trainin7and emp$a i5e t$e importance o# itin everyt$in7 done

6ire 600 more o##icer : 7et properreport %ritin7 e8uipment (,'" ido%n at time : Sprint card u uallydrop)

63Sta## /ecord #or at lea t 16 $ourCday a %eek operation Sta##'nimal ,ontrol #or 4C operationto #ree up cop Put PS* in place#or 4C p$one report i# notenou7$ car to put t$em on treetire more ,ivilian Evidence *ec$and ##icer FB++2 S*'FF P'*/ +%$ic$ $ould be 3o##icer (account #or leave:trainin7)and u e Mandatory * ona day o## #or Pro-'ctive %ork *$erea on i imple-Patrol i t$e only4C #ield unit S* P creatin7peciali5ed unit until "eptproperly ta##ed

64,on ider t$e o##icer t$at erve t$idepartment a cu tomer a %ell

t$at need a ervice o# mentor $ipcoupled %it$ upervi ion

6? "on=t kno%

66$ire more cop to cut do%n onre pon e time


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6.C'

6ire more o##icer

6!ire more ##icer ?t $a 7reatcu tomer ervice %it$ t$e limitedre ource

0? * ?. 9E '/E " ?.D ' D "A ?. * ?S '/E'

1no comment

Put more people in patrol

3etter ta##in7

4'nyt$in7 %$ic$ en7a7e t$ecommunity

69e $ave to reali5e t$at t$ere arepeople in t$e community t$ataren=t 7oin7 to like u no matter9 '* %e do 9e are $ired to t$ipro#e ion to protect t$e public 9eneed to $elp t$e one t$at %ant$elp and be #irm in our mi ion toerve 'l o: %e need all t$e toolt$at t$e #ederal and tate7overnment allo% under t$e la%akland i o# o# t$e mo t violentcitie int $e %$ole country 9$y%ould %e not $ave every toolavailable to do our


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arre t

e more tran parent Supporto##icer and t$ere deci ion #rom t$ebe77in7 even i# an inve ti7ation i

needed

Set di##erent prioritie on call #orervice Some call uc$ a ur7laralarm $ould receive a $i7$erpriority over a typical 41 or ac$ronic runa%ay

!*ell t$em . more o#ten "o le

%it$ le i %$at att aid yeara7o: and %it$ our ta##in7 level: iti t$e only %ay %e can be reali tic%it$ citi5en ,urrently %e


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open line o# communication

#i7$t crime

6

ire more o##icer

Everyone $ould be e8uipped %it$a P"/" to 7et a betterunder tandin7 on $o% to addret$i

9e %ould need more per on

!,ontinue to pu $ t$rou7$ %it$ t$eno-re pon e call to certaindi patc$ed call like #or e;ampledo7 call : !0 ve$icle= : !01= %it$on in


141/228

more *$e crime rate in aklandare unacceptable and t$e citi5enare be7innin7 to notice it *$e7ood people in t$e city are pu $in7#or a more proactive policedepartment: but t$ey %on=t 7et it

a lon7 a command ta## doe n=tupport t$em

!6?mprove ta##in7 level o t$ato##icer $ave t$e time to providereal cu tomer ervice and not be areactive department

!9e need more o##icer and t$epolicie need to be revi ed ?t takea very lon7 time to $andle calldue to t$e documentation proce? believe revi in7 policie toalleviate documentation %ouldallo% o##icer to re pond #a ter andincrea e cu tomer ervice

!/educe crime roaden t$e policedepartment= overall approac$ andtrate7ie to olvin7 and orreducin7 crime More proactivelon7 term trate7ie a oppo ed toreactive trate7ie (10 - 30 day )%ill re%ard la tin7 dividend do%nt$e road

!!Fir t: treat your o%n people %ell#ir t nce t$e department treat

it o%n pro#e ionally: t$ecu tomer ervice a pect by t$edepartment %ill be $o%n to t$eciti5en

100Fa ter re pon e time to call

101


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?t tart %it$ treatin7 t$e o##icer#airly *$e city and commanderkeep pu $in7 #or more and o##er#ake compliment or di dain##icer $ave no recour e to deal%it$ a citi5en %$o cro e t$e line

and verbally or p$y ically abu et$em +ook at t$e youtube videoo# t$e raider= and '=7ame embarra in7 *$i can beattributed to t$e complaint proceand total lack o# under tandin7 bycommand t$at o##icer are a#raidbecau e o# t$e draconianatmo p$ere and %e are no% alau7$in7 tock

10Bnkno%n

103ave civilian train to take crimereport o beat o##icer aren=tpendin7 all $i#t %it$ cold ! 0call

104Provide more o##icer #or call #orervice and pecialty unit toprovide en#orcement on dru7 and7an7 More o##icer

10

106.o comment

10More o##icer +e admin dutie #orpatrol er7eant to enable t$em tobe out in t$e #ield enablin7 t$em tocontact member o# t$ecommunity

10More Police ##icer

8/13/2019 Oakland Po

Documents

Oakland Police Survey of Sworn officers, October 2013