Get on-board one of the world's fastest growing industries and you'll never look back. Kick things off with this certificate and you'll be preparing yourself for a career that will really take you places as you enter the exciting world of tourism.

Upon completion of this certificate you'll be able to assist in the delivery of a quality visitor experience in a tour group company, a travel agency or within many other areas of the tourism industry. You'll also be well prepared for further, higher level study in tourism-related programmes.

EIT's Travel Centre is set up to simulate a real-life travel agency and is used for role-plays between tourism provider and tourist. The certificate also includes an operations endorsement and incorporates the internationally recognised City & Guilds Diploma in International Tourism.

Campus EIT Hawke's Bay, EIT Tairāwhiti

Starts July

Contact Trish McLoughlin Phone: 06 830 1133. Email: pmcloughlin@eit.ac.nzRosie Recter Phone: 06 869 3074. Email: rrecter@eit.ac.nz

EASTERN INSTITUTE OF TECHNOLOGY

eit.ac.nz | 0800 22 55 348 |

2018For New Zealand Citizens & Permanent Residents

NZ Certificate in Tourism [Level 4]

Get on-board a fast-growing global businessThis programme includes an Operations endorsement and incorporates the internationally recognised City & Guilds Diploma in International Tourism. First Aid training is also included in this programme.

In particular the programme is designed to develop skills to be able to:

▶ Enhance the customer experience. ▶ Apply knowledge of tourism workplace operations.

▶ Apply in-depth knowledge of New Zealand tourism destinations. ▶ Demonstrate knowledge of tourism business systems and processes. ▶ Manage first aid in an emergency.

You’re welcome to make an appointment to discuss your study options with our staff either in person or by phone and you can also arrange a visit to view our facilities.

YOUR FUTURE CAREER AND STUDY OPPORTUNITIESGraduates will be able to assist in supporting the delivery of a quality visitor experience and may also have some responsibility for the performance of others. Your possible employment opportunities include: An inbound tourism operator, attraction supervisor, i-Site consultant and visitor centre advisor or a hotel receptionist.

Your study pathway could progress onto: New Zealand Diploma in Tourism & Travel [Level 5].

WHAT YOU NEED TO KNOWNZ Certificate in Tourism

Level Level 4 Credits 60

Length 19 weeks full-time Fee $3,349

This is a guide only. All costs quoted include GST and student services levy. Fees apply to New Zealand Citizens and New Zealand permanent residents only.

PARTNERSHIPSStaff maintain contacts with other professionals through organisations such as Service Industry Qualifications Training Organisation (Service IQ), New Zealand Tourism Industry Association (NZTIA), International Air Transport Association (IATA/UFTAA) and Travel Agents Association of New Zealand (TAANZ).

KEY DATESINTAKE ONE

Programme starts Monday, 23 July 2018

Programme ends Friday, 30 November 2018

STATUTORY & EIT HOLIDAYS

Semester Two term break 1-12 October

HB Anniversary 19 October

Labour Day 22 October

TIMETABLEYour study time will be made up of contact time (class times, tutorials and non-contact time (your own individual study time).

CONTACT TIMEClasses are scheduled between 8.30 am and 3.30 pm Monday to Friday.

For a current timetable, please refer to eit.ac.nz/studentservices/timetable.

NON-CONTACT TIMEStudents should plan to spend 15 to 20 hours of study per week to complete your study.

ADDITIONAL COSTS ▶ $250 approx. for uniform ▶ $30 approx. for an atlas.

ENTRY CRITERIAInformation sessions are provided for students and there may be individual interviews with tutors in cases where the application raises some doubt about the suitability of the programme for the student.

STANDARD ENTRY ▶ A minimum of NCEA Level 2 OR ▶ Provide evidence of achievement at a

higher level OR ▶ Special admission may be granted to

applicants (aged 20 and over) with no formal qualifications but who are enthusiastic and motivated students and have evidence of relevant prior learning and work or life experience.

The Dean may apply discretion to these regulations in exceptional circumstances.

RECOMMENDATIONIt is recommended that students complete unit or achievement standards related to geography, tourism and travel prior to enrolling in the programme.

ENGLISH LANGUAGE ENTRY REQUIREMENTIf English is not your first language you are required to have attained an acceptable level of English language fluency. This may be demonstrated in a variety of ways, including successful study in English, completion of a New Zealand Certificate in English Language [Level 3], approved scores on IELTS tests (Academic score of 5.5 with no band score lower than 5), completion of accepted international equivalents, or completion of an EIT Hawke’s Bay assessment.

ENTRY WITH CREDITYou may already have some knowledge or skills that can be recognised as part of your intended study. This may take a number of different forms including study while at high school, study at a private training establishment, workplace training or other tertiary study. If you think you may qualify, you may want to apply for Cross Credit.

▶ Cross credit is based in the equivalency of courses or qualifications. You would apply for Cross Credit if you have passed a very similar course at the same level.

You will be asked to provide details of anything that you would like to be considered as credit toward your intended programme of study, as part of your application.

You must apply prior to enrolment. Cross Credit cannot be awarded for a course if you are already enrolled in that course. An original transcript or notice of results from the institute at which you previously studied, (or verified copies) will be required for all applications.

For further information and enquiries about Cross Credit, please contact the programme coordinator Nikki Lloyd (06) 830 1172 Hawke's Bay or programme secretary Rosie Recter on (06) 869 3074 for Tairāwhiti campus.

TRANSFERS/CROSS CREDITSThis qualification has been approved by the New Zealand Qualifications Authority.

This programme leads to the award of a nationally approved qualification. This qualification may be delivered at a number of other tertiary institutes around New Zealand. If you were to transfer to one of those other institutes you may be granted academic credit for some of the papers completed but this is at the discretion of the other institute.

Please note: Fees are not transferable between institutes.

FACILITIESThe Travel Centre, which is set up to simulate a travel agency, is used for role plays and we also have a resource room available for student study.

ASSESSMENTSTo receive the New Zealand Certificate in Tourism [Level 4], students must achieve a grade of C- or better averaged across all of the summative assessments in each course. Every summative assessment within a course must be submitted to pass that course. Assessment is ongoing and will take any of the following forms:

▶ Product reports and manuals, industry journal, role play, case studies, practical demonstrations, online quiz, test, exam, presentations.

The City & Guilds qualification is assessed by external examination.

WORLD CLASS 'A' RATED TEACHING STAFFThe Tertiary Education Commission rates EIT as one of New Zealand’s top two institutes of technology and polytechnics for research. Our highly-qualified academics are leaders in their subjects, delivering the most up-to-date and relevant information to diploma, degree and postgraduate students. Attuned to ever-changing technologies, our tutors bring extensive work experience to teaching EIT’s certificate and other industry-tailored programmes.

NAME QUALIFICATION

Nikki Lloyd Programme Coordinator

ATTTO Level 4 qualified, IATA/UFTAA Foundation Level Diploma, National Certificate Adult Education and Training. Worked in the Travel Industry for 12 years. Tutor in Travel for 17 years.

NAME QUALIFICATION

Karen Banks Tutor

BA (Hons) International Tourism. Post Compulsory Education & Training Certificate. Nine years industry experience. Tutor in Travel for seven years.

Anne Keech Tutor

National Certificate Adult Education and Training. 31 years industry experience. Tutor in Travel for 12 years.

© Eastern Institute of TechnologyDISCLAIMER: All information in this publication pertains to New Zealand Citizens or Permanent Residents, and is correct at the time of printing but is subject to change. EIT reserves the right to amend/withdraw programmes or courses. Fees for 2018 will be set by EIT Council by November 2017 and are subject to change. For the latest information, or for full programme entry requirements visit eit.ac.nz or phone 0800 22 55 348.

SCHOLARSHIPS AND GRANTSScholarships and grants make life easier by helping to cover your fees, other costs and living expenses while you study. You don’t always need to be an academic high-flyer to qualify.

EIT has a long list of scholarships for which you can apply. So if you would like to get financial help with your study, make sure you find out what’s available. You can also take a look online at the givME database available at EIT. It lists every scholarship and grant available in New Zealand.

STUDENT SERVICES LEVYThe Student Services Levy is a compulsory non-tuition fee that is charged to students enrolled at EIT. The levy is to contribute to the provision of quality student services that support learning. The funds received by EIT from the levy are ring-fenced, meaning they can only be spent on student services.

STUDENT LOANS AND ALLOWANCESStudyLink is a service of the Ministry of Social Development. Apply well before your programme begins (even if you haven't been accepted yet) so you'll be ready to get your payments when you need them most. Check out studylink.govt.nz or phone 0800 88 99 00. A Student Allowance is a weekly payment to help you with living expenses. It doesn't have to be paid back. A Student Loan is made up of three parts – compulsory fees, course-related costs and living costs. You have to pay these back.

ENROLMENT INFORMATIONHOW TO ENROL

Complete the enrolment form that was included with this info pack and return with all required supporting documents.

Or apply online www.eit.ac.nzApply to StudyLink if applicable, even if you haven't been accepted on to your programme yet. Visit www.studylink.govt.nz.

You may be contacted and invited to an interview.

You will receive an acceptance letter with programme information including your start date. It may also include course selection forms. You need to complete and return them.

You will receive an invoice with payment details.Arrangements for full payment of enrolment fees must be made before the start of your programme.

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THE EXPERIENCE YOU NEED & THE SUPPORT TO SUCCEED

COURSE NO. BRIEF DESCRIPTION NO. OF

CREDITSNZQA LEVEL

TOUR3.41 The Customer Experience

Learn how to apply product knowledge and customer service skills to enhance the customer experience and develop sales opportunities for the business. Quality in tourism. Complete reservation and documentation processes for inbound and outbound travel products and services, apply customer service and sales techniques to complete the sale.

15 3

TOUR4.02 Tourism Workplace Operations

This course introduces students to operational planning and risk management applied to work place practices such as finance, employment, team leadership and health and safety. Plan a conference to meet client requirements. First aid training is included.

10 4

TOUR4.03 Destination Development

Learn how to appraise a New Zealand tourism destination and apply that knowledge to enhancing the visitor experience. Evaluate options for a new tourism venture, and present an effective destination training session.

20 4

TOUR4.04 Tourism Business Systems and Processes

This course introduces students to the systems and processes used in the day to day running of tourism and travel businesses. It includes practical components where students will learn to use and evaluate computerised reservation systems for the international distribution of a tourism product.

15 4

TOUR4.10 City & Guilds Diploma in International Tourism

All C&G practical requirements are assessed within the other courses in the programme. The C&G knowledge requirements are assessed by external exams.

THE EXPERIENCE YOU NEED & SUPPORT TO SUCCEEDWhen you study at EIT you’ll get the kind of experiences that will help you gain the knowledge and skills to get ahead.

You’ll also be supported by lecturers and tutors who are here for you, within a learning environment where you are treated as an individual, not just a number. They’ll know your name and you’ll receive one-on-one attention to make sure you get the support to succeed.

PROGRAMME INFORMATIONThe NZ Certificate in Tourism [Level 4] is offered with Operations Endorsement. The programme includes the internationally recognised City & Guilds Diploma in International Tourism. The programme consists of four courses, with the teaching and learning for the C&G Certificate integrated. Students must successfully complete each course with a grade of C- or better averaged across all of the summative assessments in each course in order to be awarded the qualification. First Aid training is included in this qualification.

NEW ZEALAND CERTIFICATE IN TOURISM [LEVEL 4] 2018

ENROLMENT CHECKLIST

Please EnsureYou have returned the following information. Your application

cannot be considered if any of this information is missing

▶ Application Form – completed, signed and dated ▶ Course Selection Form – completed, signed and dated ▶ Evidence of learning – if you are seeking the cross credit of any courses ▶ Health and Fitness Declaration – completed, signed and dated with support information if required ▶ Personal Statement Form – completed, signed and dated. Must be in your own words and handwriting ▶ Marriage Certificate or Change of Name document- if you are changing the legal name you are currently enrolled under with EIT.

If you do not have an active National Student Index number you may need to provide the following information:

▶ Birth Certificate ▶ Marriage Certificate or Change of Name document- if you are enrolling under a different name from your birth certificate

A current passport may be submitted for name and birth date identification instead of the above documents.

Please be aware that copies of these identification documents must be certified by a JP. Alternatively, originals can be sighted, copied and certified by EIT Registry staff.

NEW ZEALAND CERTIFICATE IN TOURISM [LEVEL 4] 2018

COURSE SELECTION FORM

Applicant’s Name: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PLEASE INCLUDE THIS PAGE WITH YOUR ENROLMENT FORM

Your enrolment cannot be processed without this form

Please fill out your course selection form by ticking each course that you need to be enrolled into and ticking any courses that you have already achieved and would like cross credited.

An NZQA Record of Learning is required as evidence to be awarded a cross credit.

You must have achieved all unit standards within a course to apply for a cross credit

Applicant's Signature: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Programme Coordinator/Secretary Signature: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Date: _____________________________________________________________________________________________________________________________________________________________________

Course No Full Year Enrolment Credits Level To Enrol PAchievedCross

Credits (Sec/ PC Only)P

TOUR3.41 The Customer Experience 15 3

TOUR4.02 Tourism Workplace Operations 10 4

TOUR4.03 Destination Development 20 4

TOUR4.04 Tourism Business Systems and Processes 15 4

TOUR4.10 City & Guilds Diploma in International Tourism

NEW ZEALAND CERTIFICATE IN TOURISM [LEVEL 4] 2018

HEALTH AND FITNESS DECLARATION

Applicant's Name: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PLEASE INCLUDE THIS PAGE WITH YOUR ENROLMENT FORM

Your enrolment cannot be processed without this form

Please answer the following questions. Answering YES to any of these questions will not necessarily result in being excluded from the programme.

Do you have any medical difficulties that may affect your ability to study at EIT? Yes No

Do you have any physical difficulties that may affect your ability to study at EIT? Yes No

Do you have any psychiatric or psychological difficulties that may affect your ability to study at EIT? Yes No

If you answered YES to any of these questions please provide further information on a separate sheet or include the details on the Personal Statement form. You will need to attach a letter from your Health Professional stating that you are fit to study on the programme.

Are there any personal circumstances e.g. young children, other dependents or transport problems that may affect your ability to attend regularly? Yes No

If you answered YES to any of these question please provide further information on a separate sheet or include the details on the Personal Statement form.

I confirm that all the information contained in this document is true and correct. I understand that giving a false declaration or failing to disclose information may:

• Prevent me from being accepted onto the programme or• If accepted, prevent me from continuing on the programme

Signature of Applicant: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Date: ______________________________________________________________________________________________________________________________________________________________________

NEW ZEALAND CERTIFICATE IN TOURISM [LEVEL 4] 2018

PERSONAL STATEMENT

Applicant's Name: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PLEASE INCLUDE THIS PAGE WITH YOUR ENROLMENT FORM

Please tell us why you have chosen this particular programme (this must be in your own words and handwriting) if you have already completed any study in tourism and travel, please include the details here:

Signature of Applicant: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Date: ______________________________________________________________________________________________________________________________________________________________________