10
By: Jennifer Layman [email protected] It’s time to get serious about how local governments spend taxpayer dollars. In their December 21 issue, the Eganville Leader printed an editorial about the importance of local governments supporting local businesses. Specifically, the Leader referenced a decision by the County of Renfrew to end a 40-year relationship with a local pharmacy (Mulvhill Drug Mart) for pharmacy services to Miramichi Lodge in favour of MediSystem Pharmacy, the Loblaws/Shoppers Drug Mart conglomerate. The decision was made using an evaluation form and the local pharmacy wasn’t even close - scoring 19 points less than MediSystem. With that variance in the scor- ing, there must have been some major problems with Mulvhill’s service, but that doesn’t seem to be the case either, supported by a glowing letter of thanks from the County of Renfrew thanking Mulvhill for their service. Even the owner, Brian Mulvhill, is confident that their service level was exceptional, sharing stories of how they went above and be- yond what was required because that’s how they do things. Shelley Sheedy, the Director of Long-Term Care of the County of Renfrew has offered to share the evaluation criteria with Ot- tawa Valley Business. It was not available for this issue but we will follow up. Also, Ottawa Val- ley Business did call MediSys- tem in Toronto. We were on hold for 11 minutes and 4 seconds, waiting for “the next available team member.” We finally hung up. When we called Mulvi- hill Drug Mart, an employee answered on the second ring and we were directed to the owner, Brian Mulvhill, immediately. The Bigger Issue Brian Mulvhill declined to comment specifically on the pharmacy services contract. And again, just like the M. Sullivan & Son loss of the $22 million mega-school with the Renfrew County District School Board, what is the local company sup- posed to say? But to reference the Eganville Leader’s question, “If the county as the owner of Miramichi Lodge does not sup- port local taxpayers, then who will?” Mulvihill’s is celebrating 90 years in business this year. They’re a family-owned busi- ness, with generations return- ing home to work as pharmacy professionals and small business owners in Renfrew County. At the end of 2016 they employed 80 people, many of whom were born and raised here and returned to a full-time job here after graduation from post- secondary education. Mulvihill’s business is the ideal for commu- nity development: attract people back to the area with a good job to help them put down some roots here. When people put down roots, they have families, buy homes, pay taxes and the economy grows. And it’s not just the employees of Mulvihill’s Drug Mart that make a differ- ence to the community - it’s the spouses and children of those employees who also work here, bringing their skills to Renfrew County. That would be an inter- esting number to know. Continued on Page 3 NY Resolution: Support Our Economy The consequences of bypassing local business The Region’s Business Media. More than 3,400 Subscribers. www.ovbusiness.com | [email protected] Issue No. 197 Published by: Ottawa Valley Business Group January 10, 2017

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Page 1: NY Resolution: Support Our Economy - Ottawa Valley Businessovbusiness.ca/wp-content/uploads/2017/12/Ottawa... · professionals and small business owners in Renfrew County. At the

By: Jennifer [email protected] It’s time to get serious about how local governments spend taxpayer dollars. In their December 21 issue, the Eganville Leader printed an editorial about the importance of local governments supporting local businesses. Specifically, the Leader referenced a decision by the County of Renfrew to end a 40-year relationship with a local pharmacy (Mulvhill Drug Mart) for pharmacy services to Miramichi Lodge in favour of MediSystem Pharmacy, the Loblaws/Shoppers Drug Mart conglomerate. The decision was made using an evaluation form and the local pharmacy wasn’t even close - scoring 19 points less than MediSystem. With that variance in the scor-ing, there must have been some major problems with Mulvhill’s service, but that doesn’t seem to be the case either, supported by a glowing letter of thanks from the County of Renfrew thanking Mulvhill for their service. Even the owner, Brian Mulvhill, is confident that their service level

was exceptional, sharing stories of how they went above and be-yond what was required because that’s how they do things. Shelley Sheedy, the Director of Long-Term Care of the County of Renfrew has offered to share the evaluation criteria with Ot-tawa Valley Business. It was not available for this issue but we will follow up. Also, Ottawa Val-ley Business did call MediSys-tem in Toronto. We were on hold for 11 minutes and 4 seconds, waiting for “the next available team member.” We finally hung

up. When we called Mulvi-hill Drug Mart, an employee answered on the second ring and we were directed to the owner, Brian Mulvhill, immediately.

The Bigger Issue Brian Mulvhill declined to comment specifically on the pharmacy services contract. And again, just like the M. Sullivan & Son loss of the $22 million mega-school with the Renfrew County District School Board, what is the local company sup-posed to say? But to reference the Eganville Leader’s question,

“If the county as the owner of Miramichi Lodge does not sup-port local taxpayers, then who will?” Mulvihill’s is celebrating 90 years in business this year. They’re a family-owned busi-ness, with generations return-ing home to work as pharmacy professionals and small business owners in Renfrew County. At the end of 2016 they employed 80 people, many of whom were born and raised here and returned to a full-time job here after graduation from post-secondary education. Mulvihill’s business is the ideal for commu-nity development: attract people back to the area with a good job to help them put down some roots here. When people put down roots, they have families, buy homes, pay taxes and the economy grows. And it’s not just the employees of Mulvihill’s Drug Mart that make a differ-ence to the community - it’s the spouses and children of those employees who also work here, bringing their skills to Renfrew County. That would be an inter-esting number to know.

Continued on Page 3

NY Resolution: Support Our EconomyThe consequences of bypassing local business

The Region’s Business Media. More than 3,400 Subscribers.www.ovbusiness.com | [email protected]

Issue No. 197 Published by: Ottawa Valley Business Group January 10, 2017

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ABOUT US

Ottawa Valley Business (OVB) is a twice-monthly publication cov-ering business news and events throughout Renfrew, Lanark and Pontiac counties and surround-ing areas. OVB is published by Forward Thinking Marketing.

WHO READS US

Ottawa Valley Business is de-livered via email to more than 3,400 businesses, government agencies and organizations.

HOW TO SUBSCRIBE

Subscriptions are free. Email us at [email protected]

ADVERTISING RATES

OVB’s target audience is em-ployers and employees. Adver-tising rates are as follows:

1/8 Page ............................... $751/4 Page ............................. $1501/3 Page ............................. $1751/2 Page ............................. $2752/3 Page ............................. $325Full Page ............................. $475

Graphic design is included in the price of your ad. If you wish to submit artwork, please ask for our design dimensions. Also, please submit files in PDF format only.

CONTENT & SUBMISSIONS

News, article ideas, employee news, business events, tenders and letters to the editor are wel-comed. Content will be edited to fit the space available. Events that are not related to business should consider 101 Things to Do in the Valley. Email: [email protected]

CONTACT US

Publisher.............Jennifer LaymanAdvertising............Kallie DoeringEmail.....admin@ovbusiness.comPhone....................613-732-7774Online.......www.ovbusiness.com

2113 Petawawa Boulevard,

Pembroke, Ontario K8A 7G8

SOCIAL MEDIA

www.facebook.com/OVBusiness

January 10, 2017 Ottawa Valley Business Page 2

January 12, 2017Steve Paikin, Journalist and Author at Algonquin College. Ontario Politics and the Found-ing of the College System. 7:30pm. $15 in advance or $20 at the door. Host of TVO’s “The Agenda.” hone: 613-735-4700 ext. 2756 or [email protected]

January 15, 2017Deadline to apply for funds through the Pembroke Petawawa District Community Founda-tion’s Canada’s 150th Fund. Ap-ply for up to $5,000. More info at: www.givingthatgrows.com

January 17, 2017Raising Money For Your Busi-ness. Webinar. 2:00pm-3:00pm. Prepare to raise financing, tradi-tionally and with new methods. Offered by BizLaunch. Phone: 1-855-483-7995 or [email protected]

January 17, 2017Starter Company Program: Mentoring, Money and You. Last Intake Session. 10:00am-Noon. If you have a great idea for a business and the entrepreneur-ial drive to see it through, then Starter Company is here to help you start your company. To reg-ister call 613-735-8224 or email [email protected]

January 18, 2017Social Media for Non-Profit Organizations. 9:00am-Noon. $125. More than half of Canadi-ans use social media. Does your non-profit make the most of free social media tools to recruit vol-unteers, serve clients, influence decision makers and motivate supporters to take action? Phone: 613-736-5270 ext.114 or [email protected]

January 18, 2017Renfrew County Plowmen’s meeting. Cobden. Contact Myles England at: 613-582-3470.

January 19, 2017The annual meeting of the Ren-frew County Beef Association. 7:30pm at the Cobden Ag Hall. Contact Donna Campbell at: 613-432-5568

January 23, 2017Renfrew County Federation of Agriculture meeting. Cobden. Contact Donna Campbell at: 613-432-5568.

January 25, 2017Working at Heights Training be-gins at Algonquin College. This program explains all the require-ments as set out by the Occupa-tional Health and Safety Act for working at heights. Certification is required by April 1, 2017. For info: 613-735-4700.

January 29-31, 2017Rural Ontario Municipal As-sociation (ROMA) Annual Con-ference. Sheraton Centre Hotel, Toronto. www.roma.on.ca

February 6, 2017Renfrew County National Farm-ers Union meeting. Barr Line

Community Centre, Cobden. 7:30pm. Contact Tony Straathof at: 613-587-4343.

February 10-12, 2017Festival of Outdoor Rinks. 21 rinks taking part across the Ot-tawa Valley and the Pontiac. See the website for full schedule. Also included this year are the Douglas Frosty Fun and Deep River Winter Carnivals as well as the Calabogie Pond Hocke!www.festivalofoutdoorrinks.com

February 13, 2017Deadline to book into 101 Things to Do in the Valley: March-April edition. $25 per listing or five listings for $100. [email protected]

February 15, 2017Renfrew County Plowmen’s meeting. Cobden. Contact Myles England at: 613-582-3470.

February 15, 2017Downtown Renfrew’s An-nual General Meeting. 6:00pm-8:00pm. 161 Raglan Street South Renfrew. Phone: 613-433-6079www.renfrewbia.ca

February 15, 2017Working with the Media. 9:00am-Noon. $125. Does just the thought of calling a journal-ist make you sweat? And what about the interview? Learn top tips for doing interviews, includ-ing pre-negotiating and respond-ing to tough questions. Volunteer Ottawa, 363 Coventry Road. Phone: 613-736-5270 ext.114 or [email protected]

-----Send us your business event to

[email protected]

Events

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January 10, 2017 Ottawa Valley Business Group Page 3

New Year’s Resolution Continued

The following are 2017 Ren-frew County council committees:

Finance and AdministrationChair: Walter Stack (Arnprior)Vice Chair: Glenn Doncaster (Deep River). Members: Michael Donohue (Admaston Bromley),

Tom Peckett (McNab Braeside), Debbie Robinson (Laurentian Valley), Bob Sweet (Petawawa), Janice Visneskie Moore (Kil-laloe, Hagarty and Richards) and Jennifer Murphy (Bonnechere Valley).

OperationsChair: Tom Peckett . Vice Chair: Kim Love (Madawaska Valley). Members: Jim Gibson (Head, Clara and Maria), Glenda McK-ay (Greater Madawaska), Terry Millar (Whitewater Region) and Jed Reinwald (Laurentian Hills) and Jennifer Murphy.

Development and PropertyChair: Bob Sweet Vice Chair: Peter Emon (Renfrew). Mem-bers: Garry Gruntz (Brudenell, Lyndoch and Raglan), Kim Love, Glenda McKay, Terry Mil-lar and Jennifer Murphy.

HealthChair: Janice Visneskie Moore. Vice Chair: Robert Kingsbury (Horton). Members: Deborah Farr (North Algona Wilberforce), Michael Donohue, Glenn Don-caster, Jim Gibson and Jennifer Murphy.

Social ServicesChair: Debbie Robinson. Vice Chair: Jed Reinwald. Members: Peter Emon, Deborah Farr, Garry Gruntz, Robert Kingsbury, Wal-ter Stack and Jennifer Murphy.

Ad Hoc Committees

+ Algonquin Recreation Trail: Peter Emon, Walter Stack, Bob Sweet+ Association of Municipalities of Ontario: Peter Emon+ Board of Health: Michael Donohue, Peter Emon, John Re-

inwald, Janice Visneskie-Moore+ Canada 150 Committee: Kim Love, Jennifer Murphy, Tom Peckett, John Reinwald, Janice Visneskie-Moore+ CNL Environmental Stew-ardship Council: Walter Stack+ County/City Liaison: Tom Peckett, Debbie Robinson, Bob Sweet, Janice Visneskie-Moore+ Eastern Ontario Regional Network: Bob Sweet+ Federation of Canadian Mu-nicipalities: Walter Stack+ Highway 17 Extension: Peter Emon, Kim Love, Robert Kingsbury, Jennifer Murphy, Tom Peckett+ K & P: Bob Sweet+ Land Division: Robert Kingsbury, Deborah Farr, Glenda McKay + Ministry of Natural Resourc-es Forest Management Plan: Deborah Farr+ Ministry of Natural Resourc-es Reg. Advisory: Terry Millar+ Municipal Accessibility Advi-sory Committee: Tom Peckett+ Ottawa Valley Recreation Trail: Peter Emon, Walter Stack, Bob Sweet+ OVTA: Glenn Doncaster, Glenda McKay+ RC Agricultural Economic Development: Terry Millar+ RC Forestry and Wood Pro-cessing: Jim Gibson+ Shaw Woods: Janice Vis-neskie-Moore

Continued from Page 1

It would be an interesting number to know for any local business. And we haven’t even talked about charitable giving or volun-teering. The next time you go to a board meeting, ask how many people were or are employed by a local business. Ask how many of them have children employed by a local business, or perhaps spouses of those children or grandchildren even. The next time you attend a fundraiser, see how many attendees live locally. See how many sponsors live locally. Ask those sponsors

how many people they employ, if those employees have homes, families, etc. At some point, this kind of thing has to matter. It must. A community will doesn’t grow without people. People don’t move into a community without a job. People don’t have ajob with employers. People in Ren-frew County don’t have employ-ers when their local government ships all the business to Toronto. Yes, elected officials, this one is on you. Every decision made by municipal or county govern-ment is accountable to you, the elected officials. You are the leaders of our small towns

that are home to our families, our service clubs, our seniors and our children. You asked for this responsibility when you asked people to elect you to this position. Today you are just over halfway through your most recent mandate, and it’s January, so it’s a good time for a New Year’s resolution: support local businesses that can do the job when making bid decisions. Heck, even when the amount is small and you don’t need a formal decision, support a local business anyway. The consequence of not choos-ing local business is that you won’t see your grandchildren

much as they won’t be able to live here because there won’t be any jobs. That farm that has been in the family for five generations won’t make sixth because there are no feed stores or mechanic shops left - all those businesses will be closed and the owners moved away because there were not enough customers to sustain their business. At some point, this kind of thing has to matter. Perhaps2017 will be the year in which it does.

County of Renfrew Committees For 2017

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January 10, 2017 Ottawa Valley Business Page 4

On The MoveStephanie Sarazin

Stephanie Sarazin has been awarded an Aboriginal Tour-ism Award for Best Cultural Ambassador at the International Aboriginal Tourism Conference. Sarazin is from Pikwakanagan and has worked for 13 years in Aboriginal Experiences in Ottawa. The company offers programs that immerse visitors in First Nations culture through guided tours, traditional cuisine, Powwow performances and more.

Melissa BishopMelissa Bishop has been nominated to the Canadian As-sociation for the Advancement of Women in Sport and Physical Activity (CAAWS) 2016 list of the most influential women in sport and physical activity. The nomination was put forward by MP Cheryl Gallant.

Dr. Peter GalleyDr. Peter Galley has announced he will close his office practice at 315 Pembroke Street East on June 30, 2017.

Terry McHaleTerry McHale, the fire chief for Admaston Bromley, has re-tired. His final day of work was December 31st. McHale took over the job in 1987. In addition to being the fire chief, McHale owns Bromley Farm Equipment and the Douglas Tavern.

Garry GruntzWhile the next municipal elec-tion is two years away, Garry Gruntz, mayor of Brudenell, Lyndoch and Raglan has an-nounced he will not seek an ad-dition term as mayor. Gruntz was born and raised in Huntsville and moved to the area with Bell Canada. He retired in 2002 and opened a property maintenance business which he ran, while being mayor, until 2014. Gruntz was first elected in 2010.

Tim ReymTim Reym has been hired by the Township of Killaloe, Hagarty and Richards as the Rink Care-taker effective December 15, 2016.

Rob ShawRob Shaw is the new Fire Chief in the Town of Deep River. Shaw appears not to have previ-ous experience in a firefighting occupation, but was previously an OPP Inspector in Kawartha Lakes. Shaw retired from the OPP in July 2015.

Bozena DabrowskaBozena Dabrowska has been hired by the Township of Kil-laloe, Hagarty and Richards as the cleaner for the municipal buildings. The contract began December 5, 2016 and is for a six month probationary period.

Diane SavignacDiane Savignac has been hired by the Township of Killaloe, Hagarty and Richards as a Rink Supervisor for the Township of Killaloe, Hagarty and Richards, effective December 15, 2016.

Amber CovilleAmber Coville has been hired by Valley Heartland Community Futures Development Corpora-tion as the new Eastern Ontario Development Program (EODP) Coordinator. Coville previ-ously worked for the Town of Smiths Falls Local Immigration Partnership. Coville is currently enrolled in the Public Adminis-tration program with Athabasca University.

Allan ColeDeputy Fire Chief for Horton Township, Allan Cole has been appointed as a Chief Fire Offi-cial. This position authorizes him to write tickets and fines for any contraventions to the burning bylaw. Cole has been the Deputy Fire Chief for Horton since 1992.

Geoff Patterson Geoff Patterson, the recreation director for the Township of McNab Braeside, had earned his certification in sports turf management. Patterson met all requirements of the Sports Turf Management and Maintenance Courts, offered by Sports Turf Canada.

-----Do you have people news? Send it to: [email protected]

College Courses To Help Grow Your Business

The following courses are offered at Algonquin College in Pembroke. To register for any of these courses, call Algonquin College: 613-735-4700 or email them at: [email protected]

-----Professional Sales ($399.95)February 21-May 306:00pm-9:00pmAcquire excellence in retail sales and customer service strategies and processes. Gain an under-standing of customer relations and personal selling, new sales technologies and professionalism in the sale of goods, services and ideas.

-----Cultural Diversity ($247.94)February 15-March 156:00pm-9:00pmLearn to address individuals’ at-titudes, knowledge, and behav-iours for the purpose of develop-ing intercultural competencies using experiential and transfor-mative learning approaches that are grounded in social theory. Facilitator: Chela Breckon.

-----Excel: Level 1 ($94.99)February 16-February 236:00pm-9:30pmLearn skills to create a basic worksheet by entering text and values, work with cells and cell data by using a variety of moving and copying techniques. Learn to perform calculations on data by using formulas, including functions, change the appearance of worksheet data

by using a variety of formatting techniques. Windows training or equivalent experience is re-quired. Microsoft Excel 2013 is used. Instructor: J. Hodgson.

-----Excel: Level 2 ($114.86)April 6-April 206:00pm-9:00pmLearn how to streamline and enhance your spreadsheets with templates, charts, graphics and formulas. Know how to apply visual elements and advanced formulas to a worksheet to display data in various formats. Prerequisites include Excel: Level 1 or equivalent experience. Microsoft Excel 2013 is used. Instructor: H. Moss.

-----Grant Writing 101 ($60.89)April 12 | 6:30pm-9:30pm

-----Tips on the fundamentals of writing a good funding applica-tion, from building your case for funding to demonstrating how your project impacts the broader community. Gain a bet-ter understanding of reporting requirements.

-----Introduction to Project Management ($399.95)March 12-May 1 6:00pm-9:00pmLearn to identify project pri-orities, assigning and managing resources, budgeting, tracking progress and communicating with stakeholders. Hands-on practice is provided. Instructor: B. Wright.

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January 10, 2017 Ottawa Valley Business Page 5

Business News Around The ValleyLocal Dealer Top 100

George’s Marine & Sports of Eganville, Kingston and Ottawa, has been named one of the Top 100 dealers in North America by Boating Industry, the leading trade publication for the marine industry. The Top 100 is the only independent ranking of boat dealers in North America. The list recognizes dealerships that are unsurpassed in business oper-ations, professionalism, market-ing tactics, customer service and more. George’s has a 48-year history in the Ottawa Valley.

Electric Charging StationsRenfrew County will be getting charging stations for electric cars by March 31st of this year. Three stations will appear in Arnprior - McDonalds, Metro and Tim Hortons. The fast food outlets will host two stations in Pem-broke - both in the east end by Robinson Lane. Deep River will have the final charging station, again at Tim Hortons. These sta-tions are some of the 500 being installed across Ontario.

Celebrating 50 YearsNylene Canada is celebrating their 50th anniversary. The Arn-prior manufacturer produces ny-lon that is used in cable coating, engineered plastics and in carpet. Employees chose 10 charities to benefit from a donation. They included: Arnprior and District Food Bank, Victim Services of Renfrew County, Arnprior Le-gion, Arnprior-Braeside-McNab Seniors at Home Program, Arn-prior Regional Health Founda-tion, Hospice Renfrew, Arnprior and NcNab Braeside archives,

the Neighbour Link Fountain, Arnprior and District Humane Society and Community Living Renfrew County South.

Writers Group FormingThe Pontiac and Ottawa Val-ley Writers Circle (POVWC) is looking for local writers to get together as part of a pilot project to run February to August this year. The group is being orga-nized under the Pontiac Artists Association and the inaugural meeting of POVWC will be February 2 from 7:00pm to 9:00pm at the Stone School in Portage-du-Fort. Attendees can come to the first two meetings at no charge before deciding if they wish to pay a $20 annual mem-bership. The group will meet twice a month. More information is available at: www.povwc.caCity Water Not ContaminatedThe City of Pembroke is advis-ing residents and businesses not to pay attention to door-to-door salespeople who are selling water filtration systems to clean unsafe City water. The City’s water is completely safe. Indi-viduals can contact Doug Burton to discuss their drinking water (613-735-6821 ext. 1487) or the police if they are being harassed by salespeople.

Pharmacy OpensRemedy Rx has opened in Pak-enham. The business is located at 2547 County Road 29 and is owned and operated by pharma-cist, Ahmed Ibrahim. Ibrahim and his business partners also own a Remedy Rx in Lanark. The Pakenham location opened December 19th.

City Approves Three Applications

The City of Pembroke has approved a Community Im-provement Plan application for 109 Pembroke Street West. The application is for the CIP Downtown Housing Grant for a total of $1,805.07 provided that the units where the work is being completed will be used for residential use. In addition, the City approved an applica-tion for 25-27 Pembroke Street West, for the CIP Downtown Housing Grant and the Planning & Building Permit Fee Grant for a total of $10,743.20. Finally, William Francis Cole, owner of 155 Pembroke Street West, has earned a Downtown Housing Grant and Planning and Building Permit Fee Grant in the amount of $946.46.

Thank a Retailer.caBarclay Dick & Son Farm Sup-ply was recently nominated in the #ThankARetailer contest and are looking for local votes! The contest is broken down into dif-ferent regions and Barclay Dick & Son is in Eastern Canada. If they win, they will receive $15,000 to give back to the com-munity. You can vote once a day with a valid email address. Con-test closes February 28, 2017. As of January 6, 2017, there were only six competitors and Barclay Dick & Son was in the lead with 269 votes. Register your vote at: www.thanka retailer.ca/vote and choose “Eastern Canada” category.

Continued on Page 6

App: Addappt Cost: Free

Available: iOS, GooglePlay

Addappt is an always up-to-date address book that updates instantly when friends change their contact information on their phone, privately. This app:1) Adapts to you - it remembers how you last communicated with each contact.2) Adapts to your friends - updates instantly when friends change their contact information.

Key Features:- Send short notifications/ emoji to any connection with a single tap.- Privately send quick group announcements, reminders, requests, updates and alert noti-fications to family, sports clubs, church members, neighbors, classroom parents, etc. (tapp notifications use very little data, are private and never stored on our servers)- Email, text or send unlimited photos (iPhone only) via email to groups privately – excellent for communicating, sharing photos with select people privately“Email Me’ feature allows you to send URLs/ news articles to yourself with one tap- Open the app and simply shake the phone to call the phone num-ber you select

Find out more: www.addappt.com

Tech

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January 10, 2017 Ottawa Valley Business Page 6

Business News Around The Valley

Book Club

“Your customers are only satis-fied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.” This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraor-dinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Rav-ing Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

-----Have a book to share? Send it to us by email:

[email protected]

Continued from Page 5

Municipality Gets 12% More Money

The Township of Madawaska Valley is getting a little more money from the Ontario Munici-pal Partnership Fund. The mu-nicipality is receiving $1,265,900 this year; which represents a 12 per cent increase from last year’s amount of $1,130,600.

County Keeps Current EAP Provider

The County of Renfrew is stick-ing with their current provider for their Employee Assistance Program. After going out for pro-posals, the County awarded their services to Morneau Shepell from March 1, 2017 to Febru-ary 29, 2020. The County spent $63,000 on EAP services in 2015 and $60,000 in 2016. With new program changes, it is estimated the County could save $9,000 in 2017. Six companies requested RFP documents: Valley EFAP, Morneau Shepell, Aspiria, Homewood Health, Solareh and Family Services Ottawa. Four were selected to make presenta-tions: Morneau Shepell, Aspiria, Homewood Health, and Family Services Ottawa and Aspiria.

Emon Pleased With RulingPeter Emon, Chair of the Eastern Ontario Wardens’ Caucus, was pleased with a recent CRTC ruling on broadband. The ruling declares high speed internet as a

“basic service entitlement” like a home phone. While the ruling did decide access, it did not ad-dress affordability. As reported in the Toronto Star, communities such as Mattawa First Nations are paying $200 a month for satellite-supplied broadband. However, carriers are required to contribute to a fund to expand networks in rural and remote communities and Eastern Ontar-io, with one-sixth of the region being a cellular dead zone, hopes to capitalize on that funding.

New OwnersKim Barnes and Analise Jessup are the new owners of the White-water Equestrian Centre, located on Highway 17.

Tourism AwardsNominations are now being accepted for the 2017 Ottawa Valley Tourism Awards. OVTA members are encouraged to apply for or nominate a fellow member for recognition in the following categories: Tour-ism Champion (presented to an individual), Business of Distinc-tion and Special Event of the Year. The deadline for submis-sion is Friday, March 17, 2017. For questions, contact Lee at 613-732-4364 or [email protected]

Break and EnterOn December 21, 2016 at ap-proximately 8:28am, Killaloe OPP received a break and enter call for service on Kokomis

Inamo, Pikwakanagan Ontario First Nation. A store at this loca-tion had been forcibly entered. Items stolen were cigarettes, and various store items. This incident remains under investigation.

Westmeath School Break-InCrimes Stoppers Pembroke/Ren-frew County is offering an award of up to $2,000 for information on two break-ins at Westmeath Public School. One occured on November 24th and the other occurred on December 18th. In both cases, vending machines were broke into. Based on evi-dence at the scene police believe there are at least two suspects involved in each break and enter. If you have information call Crime Stoppers at 613-735-8477.

Bogus SurveysThe Upper Ottawa Valley On-tario Provincial Police (OPP) have received reports of citizens in the area being contacted by phone for a survey relating to policing in Pembroke. The OPP and the City of Pembroke Police Services Board are not conduct-ing surveys. The OPP would like to remind everyone to verify the legitimacy of any caller before providing any personal informa-tion over the phone. If you have been defrauded contact your local police service or the Cana-dian Anti-Fraud Centre at 1-888-495-8501 or visit their website at www.antifraudcentre.ca

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January 10, 2017 Ottawa Valley Business Page 7

It’s A Fact First Time HomebuyersThe Province of Ontario reminds Ontarians that as of January 1, the maximum Land Transfer Tax refund is $4,000 for eligible first-time homebuyers. This means that no Land Transfer Tax will be payable on the first $368,000 of the cost of a first home, and more than half of first-time eligible homebuyers across the province will pay no Land Transfer Tax.

Fuel Prices RiseWith the Ontario government’s cap-and-trade program in effect, Ontarians are paying more for fuel. It is estimated the cap-and-trade program could add up to 4.3 cents per litre to the price of fuel. Other fuels that will be more expensive include: diesel, home heating fuel, furnace oil and jet fuel. The Ontario govern-ment suggests that people heat-ing with natural gas or furnace oil will pay an additional $5.00 per month. Political Fundraising ChangesAs of January 1st, the rules have changed in Ontario for Ontario’s political parties. The old rules allowed individuals, corporations and unions to donate $9,975 to a party each year, and up to the same amount again for a by-election. The new rules have each party getting a “per vote subsidy” and union and corpo-

rate donations are not permit-ted. For 2017, the Liberals will get $5.1 million, the Tories will get $4.1 million and the NDP will get $3.1 million. Individual donations are capped at $1,200, except in an election year when that is upped to $3,600. Politi-cians also cannot attend fundrais-ing events.

Restaurants and CaloriesStarting January 1, Ontario will be the first province in Canada to require food service providers with 20 or more locations in the province (ie: restaurants, coffee shops, convenience stores, gro-cery stores and movie theatres) to include the number of calories for each food and beverage item on their menus. Menu label-ling is not required for elemen-tary, intermediate or secondary schools, correctional facilities or child care centres.

Free VaccineAnyone turning 65 in 2017 is eligible to get the shingles vaccine free of charge, saving them approximately $170 per year. Seniors aged 65 to 70 can get the vaccine free from their doctor or nurse practitioner. The shingles vaccine is also available at a charge from participating pharmacies with a prescription from their primary care pro-vider. Shingles affects more than

42,000 Ontarians each year.Tow Truck Changes

As of January 1, there are new requirements in place for two truck or vehicle storage services. The changes ensure tow and storage providers have permis-sion from the consumer or some-one acting on their behalf before towing or storing a vehicle, that they disclose rates and that they are required to accept credit card payments. Customers must be notified where their vehicle will be towed and can access their towed vehicles to remove personal property at no charge. Towing companies also have to disclose if they are getting a financial incentive for towing a vehicle to a particular vehicle storage facility or repair shop. OSRCF Deadline: February 1

The Ontario Sport and Rec-reation Communities Fund 2017/18 is accepting applications with a deadline of February 1, 2017. There are two information sessions in Renfrew County: one in Eganville on January 12th and one in Renfrew on January 19th. Both sessions run from 9:00am to Noon and are free to attend. You must bring the grant guide-lines with you to the session. Register in advance with Car-men Goold at: [email protected]

$650 MillionTax revenue to municipal, provincial and federal cof-fers generated each year.

8,346Jobs made possible by On-tario’s grain elevators, feed

manufacturers and crop input suppliers.

29,823Full-time equivalent (FTE)

jobs created by the Ontario agri-business sector.

25%Ontario farming sector that

is agri-business.$6.2 Billion

2015 Ontario’s farm cash receipts for field crops, including fruits and veg-

etables.204/3,043

There are 204 crop input suppliers in Ontario, em-

ploying 3,043 people.284/2,985

There are 284 grain eleva-tors in Ontario providing jobs for 2,985 employees.

157/2,318There are 157 feed

manufacturers in Ontario, providing jobs for 2,318

employees. 51,950

Farms in Ontario200

Agricultural commodi-ties produced in southern

Ontario.300

Food and beverage businesses in Ontario

Source: Ontario Agri-Business Association

Agri-Businessin Ontario

Regional News BriefNews impacting business you should know

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January 10, 2017 Ottawa Valley Business Page 8

Tender Results Around The Region2017-05 - Roof Replacements. Renfrew County District School Board.Arnprior District HSAmherst Roofing:Bid 1 - $154,774.00Bid 2 - $148,944.00Blanchfield Roofing:Bid 1 - $218,100.00Bid 2 - $210,100.00Covertite Eastern:Bid 1 - $218,000.00Bid 2 - $198,000.00D.R.Devine Roofing:Bid 1 - $162,830.00Bid 2 - $160,580.00Flynn Canada:Bid 1 - $251,767.00Bid 2 - $246,267.00Irvcon Limited:Bid 1 - $162,147.00Bid 2 - $160,926.00J.G. Fitzgerald & Sons:Bid 1 - $165,500.00Bid 2 - $154,700.00Awarded to Amherst for Bid 1.Admaston PSAmherst Roofing:Bid 1 - $169,424.00Bid 2 - $158,627.00Blanchfield Roofing: Bid 1 - $221,935.00Bid 2 - $214,935.00Covertite Eastern:Bid 1 - $265,000.00Bid 2 - $260,000.00Flynn Canada:Bid 1 - $260,329.00Bid 2 - $257,829.00Irvcon Limited:Bid 1 - $183,696.00Bid 2 - $180,534.00J.G. Fitzgerald & Sons:Bid 1 - $181,900.00Bid 2 - $176,250.00Awarded to Amherst for Bid 1Champlain Discovery PSBlanchfield Roofing:Bid 1 - $186,360.00Bid 2 - $185,360.00Covertite Eastern:Bid 1 - $217,000.00Bid 2 - $215,500.00Flynn Canada:Bid 1 - $257,375.00Irvcon Limited:Bid 1 - $163,170.00Bid 2 - $163,170.00J.G. Fitzgerald & Sons:Bid 1 - $153,300.00Bid 2 - $152,000.00Awarded to Fitzgerald for Bid 1.Eganville PS

Amherst Roofing:Bid 1 - $187,050.00Bid 2 - $180,330.00Blanchfield Roofing:Bid 1 - $155,010.00Bid 2 - $148,010.00Covertite Eastern:Bid 1 - $173,500.00Bid 2 - $170,000.00Flynn Canada:Bid 1 - $170,522.00Bid 2 - $167,022.00Irvcon Limited:Bid 1 - $120,596.00Bid 2 - $118,353.00J.G. Fitzgerald & Sons:Bid 1 - $111,750.00Bid 2 - $105,750.00Awarded to Fitzgerald for Bid 1.Fellowes HSBlanchfield Roofing:Bid - $37,600.00Irvcon Limited:Bid 1 - $29,839.00 Bid 2 - $29,839.00 J.G. Fitzgerald & Sons:Bid 1 - $29,500.00Bid 2 - $29,500.00Awarded to Fitzgerald for Bid 1.Herman Street PSBlanchfield Roofing:Bid 1 - $216,660.00Bid 2 - $214,160.00Covertite Eastern:Bid 1 - $230,000.00Bid 2 - $225,000.00Flynn Canada:Bid 1 - $262,795.00Bid 2 - $259,295.00Irvcon Limited:Bid 1 - $164,532.00Bid 2 - $164,532.00J.G. Fitzgerald & Sons:Bid 1 - $162,550.00Bid 2 - $149,950.00Awarded to Fitzgerald for Bid 1.Mackenzie SchoolBlanchfield Roofing:Bid 1 - $167,220.00Bid 2 - $163,220.00Irvcon Limited:Bid 1 - $129,018.00Bid 2 - $128,149.00Awarded to Irvcon for Bid 1.Madawaska Valley HSAmherst Roofing:Bid 1 - $74,568.00Bid 2 - $71,868.00Blanchfield Roofing:Bid 1 - $94,665.00Irvcon Limited:Bid 1 - $75,521.00 Bid 2 - $75,521.00

J.G. Fitzgerald & Sons:Bid 1 - $72,000.00 Bid 2 - $72,000.00 Awarded to Fitzergald for Bid 1.Queen Elizabeth PSAmherst Roofing:Bid 1 - $59,498.00Bid 2 - $57,398.00Blanchfield Roofing:Bid 1 - $60,425.00Bid 2 - $57,925.00Covertite Eastern:Bid 1 - $70,400.00Bid 2 - $68,000.00Flynn Canada:Bid 1 - $79,040.00Bid 2 - $76,040.00Irvcon Limited:Bid 1 - $51,411.00Bid 2 - $51,411.00J.G. Fitzgerald & Sons:Bid 1 - $35,900.00Bid 2 - $35,900.00Awarded to Fitzgerald for Bid 1.Walter Zadow PSAmherst Roofing:Bid 1 - $294,165.00Bid 2 - $291,015.00Blanchfield Roofing:Bid 1 - $367,765.00

Bid 2 - $360,765.00Covertite Eastern:Bid 1 - $439,000.00Bid 2 - $436,000.00D.R.Devine Roofing:Bid 1 - $268,200.00Bid 2 - $265,200.00Flynn Canada:Bid 1 - $382,635.00Bid 2 - $380,134.00Irvcon Limited:Bid 1 - $325,435.00Bid 2 - $325,435.00J.G. Fitzgerald & Sons:Bid 1 - $266,500.00Bid 2 - $266,500.00Awarded to Fitzgerald for Bid 1.

Design-Build Contract For The New Fire Station. Pembroke.Awarded to Pomerleau Inc. in the amount of $4,389,045.00.

Renovations at Lanark Lodge. County of Lanark.Graebeck Const. - $541,400.00Richard Steele - $569,622.00DeMarco - $653,700.00Daoust - $654,000.00Awarded to Graebeck.

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Current Tenders

January 10, 2017 Ottawa Valley Business Page 9

TENDERS

Pakenham Library Expansion and Renovation

-----Double Surface Treatment -

County Road 14-----

Micro-Surfacing County Roads #6 and #43: Mississippi Mills

and Smiths Falls-----

Road Rehabilitation of County Road #36 (Bolingbroke Road)

-----Culvert Replacements

-----Warm Mix Resurfacing of

County Road #6 (Christie Lake Road)-----

The Placement of a Stress Ab-sorbing Membrance Interlayer on County Road #6 (Christie

Lake Road)-----

Road Rehabilitation of County Road #20 (Waba Road)

-----Road Rehabilitation of County

Road #9 (Tatlock Road)-----

Road Rehabilitation of County Road #6 (Althorpe Road)

-----Supply and Place Shoulder

Gravel-----

Surface Treatment - County Road #14 (Narrows Lock Road)

-----

REQUEST FOR PROPOSALS

Graphic Design Services-----

Social Infrastructure Fund - Affordable Housing Units in

Lanark County-----

2016 Social Infrastructure Fund Investment in Affordable Hous-ing for Ontario Rental Housing

Component (County of Renfrew)-----

Broadband Internet-----

Social Infrastructure Fund - Affordable Housing Units in

Lanark County & the Town off Smiths Falls

Tenders and results are posted online at: www.ovbusiness.com

A Note About Tenders: Ottawa Valley Business con-tacts municipalities once a week for any active tenders they have available. We also visit their websites to provide these tenders and we contact municipaliteis for results as soon as the tender expires. If there is a tender or result you do not see posted with us, please let us know.

Tender Results Around The Region

T-16-17 - Supply and Delivery of Petroleum Products. City of Pembroke.CST Canada - $364,964.00W.O. Stinson - $373,374.00Parkland Indust. - $384,987.00MacEwen Petrol. - $389,284.00Awarded to CST Canada.

T-16-18 Supply and Delivery of Chemicals for Water and Sewage Treatment. Pembroke.Chlorine (Liquid):Awarded to Brenntag Canada in the amount of $13,866.60.Soda Ash (Dense):Awarded to Univar Canada in the amount of $126,619.00.Sodium Silicate:Awarded to Brenntag Canada in the amount of $96,720.00.PAS (Pre-Hydroxylated Alumi-num Sulphate):Awarded to Kemira Water Solutions in the amount of $155,440.00.Sulphuric Acid:Awarded to Fanchem in the amount of $13,976.40.Polymer:Awarded to SNF Canada in the amount of $43,459.08.

Comprehensive Zoning By-law Update. Town of Arnprior.Awarded to Meridian Planning in the amount of $35,408.

Sale of Ingersoll-Rand 575T Asphalt Paver. Township of Madawaska Valley.Sold to the highest bidder, Greenwood Paving for $27,655.

Pharmacy Services Provider for Miramichi Lodge. County of Renfrew.MediSystem Pharm. - 95 pointsMedical Pharmacies - 81 pointsMulvhill Drug Mart - 76 pointsNational Pharmacy - 75 pointsRexall Health - 74 pointsCentric Health - 68 pointsPlantagenet Pharm. - 54 pointsHogan Pharmacy - 49 pointsNote: The RFP was evaluated based on points. Awarded to MediSystem Pharmacy.

Sale of 1977 Champion Model 740 Motor Grader With Mounted Roanoake Brusher Head. Madawaska Valley.Sold to the highest bidder, Jim Kerr Excavating in the amount of $11,100.00.

Sale of 1987 Case Model W20C Front End Loader. Madawaska Valley.Sold to the highest bidder, Crosstown Construction in the amount of $5,250.00.

Municipal Insurance Services. Madawaska Valley.Awarded to McDougall Insur-ance Brokers for coverage by Frank Cowan Company in the amount of $76,158.00.

PW-2016-17 – Purchase of Tandem Truck.Township of Whitewater Region.Awarded to Freightliner for a 2017 Freightliner Tandem in the amount of $252,952.76.

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January 10, 2017 Ottawa Valley Business Page 10

By: Jennifer [email protected] In scrolling through Face-book posts this year, there is a lot of messaging about taking time to relax. That’s always good advice as we all have stress in our lives. For business own-ers, it can be difficult to relax at this time of year because it’s the start of a year, and you can’t help but think of what you want to accomplish. When it comes to marketing, there is one step that can alleviate a lot of stress: planning. A plan for marketing shouldn’t be a 50-page document that collects dust on the shelf. What it should be is an understand-ing of what it takes to get you where you want to go. Here’s an example: ABC Plumbing landed a few customers in outlying areas of their main centre of operation last year. There seems to be some potential in these outlying areas, as ABC Plumbing hasn’t really done any outreach to at-

tract these customers. If they did do some outreach in these areas, maybe they could increase their business. After all, why not send a plumber to two or three jobs in these areas instead of one, right? The business doesn’t know much about how to reach that area so they do “one-offs” from time to time but it’s hard to know if there’s any benefit. (“One-offs” are placing an ad here or there once to see if it draws any business.) Usually there is lim-ited, if any, benefit to promoting in this way. So they decide to get a plan for marketing in those areas, that gives them some direction for the next six months. Now, that is in place, they won’t be spending money in a reaction-ary way, but rather in a planned way. Plus, they can focus on their business and customer service, now that their marketing is planned. Marketing can become stress-ful when a business reacts to opportunities. It is also stressful when you jump at two or three or five different things, and have to deal with two or three or five different people, telling them what you want in your ad each and every time. No one likes repeating the same instructions over and over again, and when you’re faced with having to do

that, it prompts a “do whatever you think” response, or a deci-sion to just avoid it altogether. Neither option is as effective for your business as it could be for the money you are investing. Another benefit to planning your marketing is that you avoid the stress around slower times. When you’re busy, your focus is customers. When you’re slow, it is easier to react and want to “do something” to fill the gap. When you plan in advance, you can put your energy into other aspects of your business during slower pe-riods, and eventually, eliminate the peaks and valleys for a more balanced schedule of customers. Simply stated, planning helps make a lot of decisions easier and keeps you on point than reacting to what your competitor is doing or what “sales” might be on for advertising. It won’t take long to see the value of taking the time to plan ahead. So take time to make life a bit more relaxing with a bit of ad-vanced planning when it comes to marketing for 2017.

Jennifer is the owner of Forward Think-ing Marketing Agency. Her column appears every issue.

Marketing for Relaxation?Eliminate a stressful situation by planning ahead

WisdomThe secret of leadership is simple: Do what you believe in. Paint a picture of the future. Go there. People will follow.- Seth Godin

If you can’t swallow your pride, you can’t lead. Even the highest mountain had animals that step on it.- Jack Weatherford

Leadership and learning are indispensable to each other.- John F. Kennedy

OTTAWA VALLEY BUSINESS

January 24, 2017Deadline: January 17, 2017

-----February 7, 2017

Deadline: January 31, 2017-----

February 21, 2017Deadline: February 14, 2017

101 THINGS TO DO IN THE VALLEY

February 16, 2017Deadline: February 13, 2017

-----April 13, 2017

Deadline: April 10, 2017-----

June 15, 2017Deadline: June 12, 2017

HEALTH MATTERS

Winter 2017 EditionPublished January 6, 2017

-----Spring/Summer 2017 Edition

Publishes: May 5, 2017Deadline: April 13, 2017

-----Fall 2017 Edition

Publishes: September 1, 2017Deadline: August 11, 2017

TRAVEL OUR BACKYARD

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