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Nurturing You To Grow ®
®
AJAR CLOUD LMSFOR HOSPITALITY
Nurturing You To Grow
®
®
PT. AJAR Media DigitalDTA Square BabarsariCaturtunggal - Depok, SlemanYogyakarta, Indonesia
AJAR Hybrid Learning PlatformA Competency Based Learning Management System
Platform &Content Standard:
PT. AJAR Media DigitalRuko DTA Square Babarsari
Caturtunggal - Depok, Sleman
Daerah Istimewa Yogyakarta
Indonesia
AJAR is the only learning platform that combines formal and experiential learning that is designed based on ASEAN Standard Competency TrainingTool Box for Tourism Professionals.
AJAR is the only learning platform that combines formal and experiential learning that is designed based on ASEAN Standard Competency TrainingTool Box for Tourism Professionals.
Train your team through HD Quality Library Video or interactive HTML 5 contents about the common standard that also been widely applied in all star-rated hotels in Southeast Asia Region
Train your team through HD Quality Library Video or interactive HTML 5 contents about the common standard that also been widely applied in all star-rated hotels in Southeast Asia Region
CONTENTSTANDARD
He is a retired bureaucrat with the last position as Inspector General at the Ministry of Tourism and Creative Economy who also served as Chair of ASEAN who started the ASEAN Competency Standards development project.
Currently he is an Advisor in the Strategy for Tourism HR Develop-ment at AJAR Hospitality which is closely related to the process of developing competency-based learning materials and platforms.
Advisor of Platform and Content Development
I Gusti Putu Laksaguna Saanan Ichsan Advisor of Government Regulation
He has various experiences in the field of state administration in cross ministries, both central and regional, which are always oriented towards ethics, transparency and quality end results. He is a socialist person and active in various organizations such as GENPPARI (Gerakan Nasional Pecinta Pariwisata Indonesia).
Currently, he is an AJAR Hospitality Advisor specializing in government regulations that is closely related to programs made by AJAR Hospitality for the wider community.
AJAR HOSPITALITY ADVISOR
We work with plenty of SubjectsMatter Experts to build us
technology and contents in orderto ensure that we align with The
Industry Standard
Subject Matter Expert
We adopt internationallyrecognized content production
standard by using real-lifea scenario in the hospitality industry
with HD Quality Videos that ispresented in Micro-Learning
methodology
5 Stars Standard
AJAR is more than just a platform,it is where art, knowledge andtechnology meet for the best
learning experience
Best Design
We conduct multiple qualityassurance and continuously
improving our solution based onour customer’s feedback
Quality Assurance
CONTENTQUALITY
CONTENTIMPACT
S
Employee Engagement
Achieve KPI Maximize Profitability
Improve Quality
AJAR Cloud LMS helps you plan, deliver and control the learning culture that may support youto improve your employee engagement, leverage, quality service,achieve your personal KPI and improve your profit
WHY AJARCLOUD LMS?
Start your E-learning project inminutes to instantly delivertraining to users across the
globe with AJAR Cloud LMS
100% Cloudready-to-go
SSL ready and Enterprise-Gradearchitecture and secure
infrastructure powered by The World Most Trusted
Infrastructure, Google Cloud Service
SecurePlatform
Transparent pricing, no hiddencost and you only pay as
You need. You are also includedfor FREE regular updates for our
platform and contents
Flexible andFair Pricing
Select the best package that fitswith your budget, contents
also, users
Define your ownstorage and user
Hybrid Learning PlatformMAKE YOUR TRAINING EASIER
Watch Apply Asses
AJAR Could LMS and contents make your training more manageable, shorter, and right on target. You design your learning journey as you wish, either provid-ing digital content, on the job training or both. Then, you can conduct an assess-ment to check the level of learner’s competency
You can choose any learning modes such as self-paced through digitalcontents, schedule for your virtual classroom, offline classroom, set-up for on the job training, cross-training, cross-exposure or task force to ensure theQuality of your learning outcome. All of them are prepared to accommodate for your Competency-Based-Training
Automate your new employee induction and create a Talent Development Programby combining our ready-made course with your contents
User Experience
AJAR Cloud LMS is design based on customer-centric, and we focus onproviding best in class user experience. Feel free to use our artistic cover catalog collection for your internal training catalog. The library is growing every day to accommodate your diverse training needs while also enhancing for a great impression
Your HotelYOUR HOTEL
HousekeepingProfessionalContents
Preparing Cleaning Duties1.
Understanding Equipments and Cleaning Tools1.1
1.2 Understanding Chemicals
1.3 How to Use Trolley Housekeeping
1.4 The Important of Briefing
1.5 Identify Rooms to be Cleaned for The Shift
1.6 How to Access and Entering The Guest’s Room
Make Beds2.
Stripping Bed2.1
2.2 Making Bed
2.3 Final Touch
Clean Bathroom3.
Wear Protective Equipment3.1
3.2 Clean The Toilet Bowl
3.3 Clean The Vanity Area
3.4 Clean The Shower Area
3.5 Clean The Entire Area Bathroom Floor
3.6 Replenish Amenities and Linen
Clean Room4.
Check Room Facilities4.1
4.2 How to Use Cleaning Tools and Chemicals
4.3 Dusting The Room
4.4 How to Dust Floor with Dusting Mop
4.5 Replenish Guest Supplies and Amenities
Additional Housekeeping Service5.
Turn Down Service5.1
5.2 Rotational Housekeeping Service
Clean and Prepare Rooms for In-Coming Guests
D1.HHK.CL3.03
HousekeepingProfessionalContents
At the completion of this course, you will learn about:
Clean & Prepare for In-Coming Guest
Competency
6 Video Lessons
Understanding Equipments & Cleaning Tools
Understanding Chemicals
How to Use Trolley Housekeeping
The Important of Briefing
Identify Rooms to be Cleaned for the Shift
How to Access & Entering the Guest’s Room
Quiz
Preparing Cleaning Duties
Quiz
3 Video Lessons
Stripping Bed
Making Bed
Final Touch
Make Beds7 Video Lessons
Wear Protective Equipment
Clean the Toilet Bowl
Clean the Vanity Area
Clean the Shower Area
Return to Clean the Toilet Bowl
Clean the Entire Bathroom Floor
Replenish Amenities & Linen
Quiz
Clean Bathroom
5 Video Lessons
Check Room Facilities
How to Use Cleaning Tools & Chemical
Dusting the Room
How to Dust Floor with Dusting Mop
Replenish Guest Supplies & Amenities
Quiz
Clean Room2 Video Lessons
Turn Down Service
Rotational Housekeeping Service
Quiz
Additional Housekeeping Service
Room attendants are located in any tourism and hospitalitybusiness that provides accommodation to their guests. In many hotels and resorts, more people are employed as room attendants than any other front line position.The role of a room attendant is essential for a number Of reasons. It may not be regarded as a glamorous a position like working in a bar or on the reception desk;however a customer experience is undoubtedly impacted, positively or negatively, depending on how well a room attendant performs their job.
HousekeepingProfessionalContents
Receive Housekeeping Requests1.
Handling Guest Requests1.1
1.2 Handling Requests from Other Staffs
1.3 How to Record Housekeeping Records from The Guests
1.4 Obstacles When Assisting Guest Requests
Service Housekeeping Requests2.
Tips to Liaise with Other Staffs2.1
2.2 Set-Up Equipments in The Guest Room
2.3 Items Need to be Taken from Guest Room
Provide Advice to Guests3.
Explain Service Items Available on Housekeeping Department3.1
3.2 Demonstrate The Use of Request Items
Liaise with Other Departments4.
Reporting In-Room Damage4.1
4.2 Reporting Suspicious and Damage Situations
Provide Housekeeping Services for Guests
D1.HHK.CL3.01
Provide Housekeeping Service
Competency
4 Video Lessons
Handling Guest Request
Handling Request from Other Staff
How to Record HK Request from Guest
Obstacles when Assiting Guest Request
Quiz
Receive Housekeeping Request
Quiz
3 Video Lessons
Tips to liaise with Other Staff
Set Up Equipment in the Guest Room
Items Need to be Taken from Guest Room
Service Housekeeping Requests2 Video Lessons
Explain Service Items Available on HK Dept.
Demonstrate the Use of Request Item
Quiz
Provide Advice to Guests
2 Video Lessons
Reporting in-Room Damage
Reporting Suspicious & Damage Situations
Quiz
Liaise with Other Department
Housekeeping ServiceHotel is the guest's 'home away from home.' A guest must be able to enjoy their room in the same manner and with the same ease as they would experience in their own house. Housekeeping aims to strive to enable guests to access items as quickly as in their own home. It is therefore essential that housekeeping staff maintain a professional level of integrity, especially crew who clean Rooms. Housekeeping staff must have high standards of integrity, honesty and discretion as a guest needs to feel that what takes place or what is left in their room must be safe and remain confidential.
HousekeepingProfessionalContents
Establish Lost and Found Facility1.
Identify Lost and Found Facility1.1
1.2 Legal Requirements Applied to Lost and Found
1.3 Explain The Location of Lost and Found
Deal with Lost and Found Items2.
How to Handle Lost and Found Items2.1
2.2 How to Record Found Item in The Register
2.3 How to Handle Reported Lost Items
2.4 How to Return The Lost Items
Deal with Claims for Lost Items3.
Claiming Process of Lost and Found Items3.1
3.2 How to Complete Lost and Found Register
Deal with Unclaimed Items4.
How to Handle Unclaimed Items4.1
Provide A Lost and Found Facility
D1.HSS.CL4.09
Provide a Lost & Found Facility
Competency
1 Video Lessons
How to Handle Unclaimed Items
Quiz
Deal with Unclaimed Items
2 Video Lessons
Claiming Process of Lost & Found Items
How to Complete Lost & Found Register
Quiz
Deal with Claims for Lost Items
How to Return The Lost Item
4 Video Lessons
How to Handle Lost & Found Items
Quiz
How to Record Found Items in The Register
How to Handle Reported Lost Items
Deal with Lost & Found Items3 Video Lessons
Identify Lost & Found Facility
Legal Requirements Applied to Lost & Found
Explain The Location of Lost & Found
Quiz
Establish Lost & Found Facility
Provide Lost and Found
A The term ‘Lost and Found facility’ is a generic term referring to the service and protocols provided by a hotel to record and store lost and found items, and also to facilitate the return of lost and found objects to their rightful owners. All guests expect hotels to provide a lost and found facility, because it is always possible that the guest left their belongings unconsciously within the hotel.
HousekeepingProfessionalContents
Apply Leather Upholstery Cleaning Techniques1.
Cleaning Preparation Process1.1
1.2 Choose Equipment and Chemical
1.3 Cleaning Leather Furniture
1.4 Cleaning The Work Area
Apply Fabric Upholstery Cleaning Techniques2.
Identify Fabric Types2.1
2.2 Cleaning Preparation Process
2.3 Choose Equipment and Chemical
2.4 Cleaning Fabric Furniture
2.5 Cleaning The Work Area
Apply Glass Surfaces Cleaning Techniques3.
Cleaning Preparation Process3.1
3.2 Cleaning Glass Furniture
3.3 Cleaning The Work Area
Apply Ceilings, Surfaces and Fittings4.
Cleaning Preparation Process4.1
4.2 Choose Equipment and Chemical
4.3 Cleaning Ceiling, Surface and Fitting
4.4 Cleaning The Work Area
Apply Wet Area Cleaning Techniques5.
Cleaning Preparation Process5.1
5.2 Cleaning Wet Area
5.3 Cleaning The Work Area
Clean Public Areas, Facilities and Equipment
D1.HHK.CL3.02
Clean Public Areas, Facilities & Equipment
Competency
4 Video Lessons
Cleaning Preparation Process
Choose Equipment & Chemical
Cleaning Leather Furniture
Cleaning The Work Area
Quiz
Apply Leather Upholstery Cleaning Techniques
Cleaning Fabric Furniture
5 Video Lessons
Identify Fabric Types
Cleaning Preparation Process
Choose Equipment & Chemical
Cleaning The Work Area
Quiz
Apply Fabric Upholstery Cleaning Tecniques
3 Video Lessons
Cleaning Preparation Process
Cleaning Glass Furniture
Cleaning The Work Area
Quiz
Apply Glass Surfaces Cleaning Techniques
4 Video Lessons
Cleaning Preparation Process
Choose Equipment & Chemical
Cleaning Ceiling, Surface & Fitting
Cleaning The Work Area
Quiz
Apply Ceilings, Surfaces & Fittings
Cleaning Techniques 3 Video Lessons
Cleaning Preparation Process
Cleaning Wet Area
Quiz
Apply Wet Area Cleaning Techniques
Cleaning The Work Area
Public Area Cleaner
A public area is any area within a hospitality organization that is readily available for all customers to enjoy. It is different from a ‘private’ sector, which is for the exclusive use of a customer. The most common example is a guest room.
While a public area must look clean, tidy, and aesthetically pleasing, it is more important than it is free from dangers that can pose a hygiene or safety risk.
Front OfficeProfessionalContents
Identify Elements and Facilities of The House Enterprise Telephone System1.
Types of In-Coming Calls1.1
1.2 Functions and Features in Telephone Operator
Demonstrate Appropriate Telephone Communication Skill2.
Policies and Procedures for Telephone Use2.1
2.2 Face to Face Communication VS Over The Phone Communication
2.3 The Appropriate Telephone Communication Skills
How to Use Appropriate Telephone Techniques2.4
2.5 The Etiquette of Using a Telephone
2.6 Handling Complaintsfrom Callers
Provide Advice to Guests3.
Prepare to Receive In-Coming Calls3.1
3.2 How to Handle International Calls
How to Answer Call Professionally3.3
3.4 Take Message from Callers
3.5 Prepare Voicemail Messages
Re-Direct In-Coming Calls4.
How to Transfer and Hold Calls4.1
Receive and Place In-Coming Phone Calls
D1.HFO.CL2.09
Competency
1 Video Lessons
How to Transfer & Hold Calls
Quiz
Re-Direct Incoming Calls
5 Video Lessons
Prepare to Receive Incoming Calls
How to Handle International Calls
Quiz
Receive Incoming Calls
Quiz
6 Video Lessons
Policies & Procedures for Telephone Use
The Etiquette of Using a Telephone
Handling Complaints from Callers
Face to Face Communication VS Over thePhone Communication
The Appropriate Telephone CommunicationSkills
How to Use Appropriate Telephone Techniques
Demonstrate Appropriate Telephone Communication Skill2 Video Lessons
Types of Incoming Calls
Functions & Features in Telephone Operator
Quiz
Identify Elements & Facilities of The House Enterprise Telephone System
How to Answer Calls Professionally
Take Messages from Callers
Prepare Voicemail Messages
Telephone OperatorAs with any work station, telephone operators or receptionists need to organize the work area, ensuring the system is functioning, and all necessary stationery is available including message pads and pens and paper for printers.
Front OfficeProfessionalContents
Identify The Role of a Bellboy/Porter1.
The Main Duties of Cooncierge1.1
1.2 Locate The Position of Concierge Within The Hotel
1.3 Identify The Personal Characteristics Required of a Concierge
1.4 Describe The Grooming Standards for a Concierge
1.5 Communication Tips fro a Concierge
Provide Concierge Services5.
How to Distribute Mails to Guests5.1
5.2 How to Arrange Wake-Up Calls for Guests
5.3 How to Organize Transport for Guests
5.4 Common Guest Inquiries
Assist with The Guest Arrival2.
Prepare Arrival List for Guest Arrivals2.1
2.2 Comply with Guest’s Special Requests
2.3 Assist Guest on Arrival
Assist with The Guest Departure3.
How to Pack Guest’s Luggage3.1
3.2 The Appropriate Luggage Handling
3.3 How to Operate Guest Luggage Storage Facilities
Assist Other Departments4.
The Role of Concierge to Assist Other Departments4.1
Provide Bellboy/Porter Services
D1.HFO.CL2.07
Provide Bellboy/Porter Services
Competency
5 Video Lessons
The Main Duties of Concierge
Locate the Position of Concierge withinThe Hotel
Communication Tips for a Concierge
Identify The Personal Characteristics Requiredof a Concierge
Describe the Grooming Standards for a Concierge
Quiz
Identify the Role of a Bellboy/Porter
Quiz
3 Video Lessons
Prepare Arrival List for Guest Arrivals
Comply with Guest’s Special Requests
Assist Guest on Arrival
Assist The Guest Arrival3 Video Lessons
How to Pack Guest’s Luggage
The Appropriate Luggage Handling
How to Operate Guest Luggage StorageFacilities
Quiz
Assist with Guest Departures
1 Video Lessons
The Role of Concierge to Assist Other Departments
Quiz
Assist Other Departments4 Video Lessons
How to Arrange Wake-up Calls for Guests
How to Organise Transport for Guests
Quiz
Provide Concierge Services
How to Distribute Mails to Guests
Common Guest Inquiries
Concierge / BellboyConcierge services are one of the main features of a hotel or resort, and a requirement for [5] five star or above rating system. In a lesser-rated hotel or resort, there are still concierge services, but they are mainly to store guests luggage or provide trolleys.
5.1 Facility Night Audit Activity 5.2 Prepare & Update FO Records5.3 Generate Internal Report as Required
5. Prepare front office records and reports
4.1 Prepare and Review Departure list4.2 Distribute Departure List to Other Department4.3 Process Payments and Issue Receipts 4.5 Process Express Check-outs & Group Check-outs
3.1 Handling Room Change requests 3.2 Handling Request to extend to stays 3.3 Type of Rooms Rates 3.4 Upgrading Hotel Room3.5 Process guest charges 3.6 Respond to guest queries
3. Perform ‘during stay’ functions
2. Perform check-in functions
1.1 Prepare reception area for service 1.2 Check reception equipment prior the service 1.3 Review Arrival List to Handle guest arrival1.4 Allocate guest rooms with Special Requests1.5 Follow-up uncertain Reservations 1.6 Review Arrivals Lists 1.7 Distribute arrivals list as required
1. Prepare reception area for guest arrivals
2.1 Welcome guests on arrival2.2 Determine if Guest has reservation details 2.3 Handle Walk-in Guest2.4 Decline a guest if appropriate 2.5 Complete guest registration process 2.6 Issue keys as required 2.7 Explain room, House facilities and Services 2.8 Arrange for porter services 2.9 Implement standard house protocols for problem situations
4. Perform check-out functions
Front OfficeProfessionalContents
Provide Accomodation Reception Service
D1.HFO.CL2.03
Front OfficeProfessionalContents
At the completion of this course, you will learn about:
Provide Accommodation Reception Service
Competency
7 Video Lessons
Prepare Reception Area for Service
Check Reception Equipment Prior The Service
Distribute Arrival List as Required
Review Arrival List to Handle Guest Arrival
Allocate Guest Room with Special Request
Follow Up Uncertain Reservation
Review The Arrival List
Quiz
Prepare Reception Area for Guest Arrival
Quiz
9 Video Lessons
Welcome Guest on Arrival
Determine if Guest Has Reservation Details
Handle Walk-in Guest
Decline a Guest if Appropriate
Complete Guest Registration Process
Issue Keys as Required
Explain Room, House Facilities & Service
Arrange for Porter Services
Implement Standard House Protocol forProblem Situation
Perform Check-in Function6 Video Lessons
Handling Room Change Request
Handling Request to Extend Stays
Type of Room Rates
Upgrading Hotel Room
Processing Guest Charges
Respond to Guest Queries
Quiz
Perform During Stay Function
4 Video Lessons
Prepare & Review Departure List
Distribute Departure List to Other Department
Process Payment & Issue Receipt
Processing Express Check-out & Group Check-out
Quiz
Perform Check-out Function3 Video Lessons
Prepare & Update FO Records
Generate Internal Report as Required
Quiz
Prepare Front Office Record
Facilitate Night Audit Activity
Provide AccommodationReception ServiceAll hospitality operators must prepare for all activities they are engaging in. Such situation also occurs in Front Office, a Travel Agent, Food and Beverage, Housekeep-ing department. Among all departments, the Front Office or Receptionist becomes the central point of information and registration for the guests.
5.1 Notify other Departments in relation to Reservations issues5.2 Notify External organizations in Relation to reservations
5. Communicate reservation details to others
4.1 How to Maintain Hotel Reservation4.2 Update internal Records, Documents, and File as Required
4. Maintain reservations
3.1 Record reservation details 3.2 Update and utilize existing customer history 3.3 Accept Payment for Reservation 3.4 Explain relevant reservation issues 3.5 File reservation
3. Enter reservation details into system
2.1 Tips on Serving A Reservation in Hotel2.2 Offer Advice and Information about available Product, Service and Facilities
2. Respond to reservation requests
1.1 Differentiate between a manual reservation system and a computerised reservation system 1.2 Identify the ways in which reservations may be received 1.3 Differentiate between customers who may require reservations
1. Describe the elements of the reservation system
Front OfficeProfessionalContents
Receive & Process Reservation
D1.HFO.CL2.01
Front OfficeProfessionalContents
At the completion of this course, you will learn about:
Competency
3 Video Lessons
Differentiate Between a Manual Reservation System and a Computerized Reservation System
Identify The Ways In Which Reservations May Be Received
Differentiate Between Customers Who May Require Reservations
Quiz
Describe the element of the reservation
Quiz
2 Video Lessons
Tips On Serving A Reservation In Hotel
Offer Advice And Information About Available Product, Service And Facilities
Respond to reservation request5 Video Lessons
Record Reservation Detail
Update and Utilise Existing Customer History
Accept Payment for Reservation
Explain Relevant Reservation Issues
File Reservation
Quiz
Enter Reservation Details into System
2 Video Lessons
How to Maintain Hotel Reservations
Update Internal Records, Documents and Files as Required
Quiz
Maintain Reservation2 Video Lessons
Notify External Organizations in Relation to Reservations
Quiz
Communicate Reservation to Other
Notify Other Departements in Relation to Reservation Issues
Receive & ProcessReservationPeople make reservations as things go convenient and secure. They like to plan their holidays or business trips in the knowledge that they already have a room, a booked flight to a next destination and back, or a recreational visit to local attraction spots. On that account, a reservation staff is responsible for ensuring the efficiency and the convenience of the reservation process.
# MODUL 1. SETTING UP ORGANIZATION
Course 1. Identify Hotels Need Lesson 1 : Purpose of Analyzing Hotels Need Lesson 2 : Analyzing Hotel Sizes (interactive) Lesson 3 : Analyzing Hotel Facilities (interactive) Lesson 4 : Analyzing Types of Hotel Services (interactive)
Course 2. Determine Ratios Standard Lesson 1 : Types of Ratios Standard Lesson 2 : Ratio by Number of Rooms to Number of Employees Lesson 3 : Ratio by Revenue to Payroll Lesson 4 : Ratio by Seating Capacity to Waiter (interactive)
Course 3. How to Create Job Leveling Lesson 1 : Types of Job Level Lesson 2 : Job Level from Budget Hotel to Luxury (interactive) Lesson 3 : Impact Job Leveling to Agility (interactive)
Course 4. Establish Job Title Standard Lesson 1 : The Important of Job Title Lesson 2 : Job Title Reference from ASEAN Standard (footage pak putu)
Course 5. How to Write Job Description Lesson 1 : Job Description Function Lesson 2 : Element of Job Description
Course 6. Setting up Salary Structure Lesson 1 : Purpose of Salary Structure Lesson 2 : Steps to Defining Salary Structure
Course 7. Set up Employee Benefit Lesson 1 : Definition of Employee Benefit Lesson 2 : Tangible Benefit Lesson 3 : Intangible Benefit Lesson 4 : Purpose of Employee Benefit
Course 8. How to Set House Rules Lesson 1 : Purpose of House Rules Lesson 2 : Advantage of House Rules to Disputes
Course 9. Apply Flexible Rostering Lesson 1 : Defining Flexible Rostering Lesson 2 : Applying Flexible Rostering
FundamentalHuman CapitalManagement
2 Video Lessons
Setting up Salary Structure
Ratio by Revenue to Payroll
Setting Up Organization
Competency
2 Video Lessons
The Important of Job Title
Job Title Reference from ASEAN Standard
Establish Job Title Standard
1 Video Lessons, 2 Interactive
How to Create Job Leveling3 Video Lessons, 1 Interactive
Determine Ratios Standard
2 Video Lessons
How to Write Job Description
1 Video Lessons, 3 Interactive
Identify Hotels Need
SETTING UP ORGANIZATION
Purpose of Analyzing Hotels Need
Analyzing Hotel Sizes (interactive)
Analyzing Hotel Facilities (interactive)
Analyzing Types of Hotel Services (interactive)
Ratio by Number of Rooms to Number of Employees
Ratio by Seating Capacity to Waiter (interactive)
Types of Ratios Standard
Ratio by Revenue to Payroll
Types of Job Level
Job Level from Budget Hotel to Luxury (interactive)
Impact Job Leveling to Agility (interactive)
Job Description Function
Element of Job Description
Purpose of Salary Structure
Steps to Defining Salary Structure
A The term ‘Lost and Found facility’ is a generic term referring to the service and protocols provided by a hotel to record and store lost and found items, and also to facilitate the return of lost and found objects to their rightful owners. All guests expect hotels to provide a lost and found facility, because it is always possible that the guest left their belongings unconsciously within the hotel.
4 Video Lessons
Set up Employee Benefit
Definition of Employee Benefit
Tangible Benefit
Intangible Benefit
Purpose of Employee Benefit
Ratio by Revenue to Payroll
3 Video Lessons, 1 Interactive
How to Set House Rules
Advantage of House Rules to Disputes
Purpose of House Rules
1 Video Lessons, 2 Interactive
Apply Flexible Rostering
Defining Flexible Rostering
Applying Flexible Rostering
Hotelier Characters
Competency
Fundamental Leadership
Competency
Smart Care QualitySincere EmotionMemorizing The Needs & wants Act and Follow up Resolve The Complain Team Work Smart Care Service Quality
Competency
SMART Care Quality is a service style that emphasizes sincerity, speed, accuracy and cooperation in serving guests. SMART Care covers several important aspects. What are these aspects?
SMART CARESERVICE QUALITY
Hotel officers must always develop their personal characteristics in order to become professionals in hospitality industry. These characteristics may include honesty, creative thinking, leadership, as well as the ability to work effectively and efficiently
HOTELIER CHARACTERS
Develop your leadership skill Identify your potential traits Determine your leadership styleBuild your leadership power
HonestOut of the BoxTeamworkEffective & EfficientLearning & Leading
Leadership is an essential soft skill that can be developed through many ways. Every-one is born a leader, but how to push yourself to become a great leader?
Fundamental Leadership
Delivering Meaningful Contents with Taste of Art & Technology
AJAR Cloud Studio
Whether you need education or branding contents, AJAR Cloud Studio can assist you from scratch up to post production stages.
Currently we are present in major city of Indonesia and will be adding soon in Cambodia, Dubai, Australia and Paris.
AJAR Cloud Studio
Bliho Project
Destination Branding - Java Summer Camp
Training Project, Successful Graduate Brisbane
Co-Branding TAFE Queensland
TAFE Queensland
Post-Production
Pre-Production
ProjectPre-Production
Concept
To ensure high quality outcome, we follow the following Productions Sequences.
AJAR will assign dedicated project manager to work with you. Starting with identifying your goal and crafting the learning concept. After your approval, then we will create the project timeline for us to keep the deadline.
Production Production Production
WEBInteractive
ANIMATION
RESULT
VIDEO
PRODUCTION PROCESS
AJAR will assigned production crew along with the right tools and equipment in your location
We will provide you with draft of concept, sample style of artwork for you to choose, then after your approval we will start streamline the production process
We will send you the preview of our production, then we will work on your feedback for maximum 2X revisions per project. Next, the project is delivered.
Select type of contents as you need.Ala Carte
Knowledge Training Video
$ 4,650
Subject Matter Expert (SME)
+
+
+
Instructional Video
$ 5,000 - 6,000
+
++
+
Select type of contents as you need.Ala Carte
Gamified Learning
$ 4,650 - 10,000 / learning hours
It is a web interactive contents that you can use to transfer knowledge or Soft-skill where the contents will stimulate your learner to think and interact with the platform to read, hear,
We use wide range of technologies standard such as HTML5,
Learning that complied with Advance Distributed Learning
and Tin Can API that work with majority of
Select type of contents as you need.Ala Carte
Promotion & Branding Video
Whether you need a video for internal or exter-nal purposes, we can do it for you! The purpos-es of project are vary.
It can be to promote a product, a new service or to establish for your employer branding.
$ 4,250 - 14,000
Select type of contents as you need.Ala Carte
2D Animation
This type of animation is combina-tion between text and illustration. It is suitable to explain for simple knowledge.
$ 250 / minute
Go Simple
kind of purpose, the price is per minutes.
3D Animation
If you would like to explain for complex concept that require detail presentation such us explaining items that we can not see in the real life such as small particle in our body, then 3D Animation is the right choice. You can also use it to explain simulated task in the real scenario.
$ 325 / minute
Founding Partner of
AJAR Hospitality is a founding partner of BLIHO with registered legal standing in France. It is a global human capital solution serving for wider spectrum of services for any kind of industries, from small to large organizations. BLIHO is specialized in corporate culture transformation, service quality, talent development, corporate leadership training and digital transformation. BLIHO is operated and present in
Pancham HariramaniOrganizational Culture &
Instructional Design
Monique MagerLeadership Transformation
& People Development
[email protected]+971 50 624 1557
[email protected]+33 6 7480 1902
[email protected]+62 812 8090 8338
PO Box 125574 Dubai - UAE
1 Boulevard Victor 75015 Paris - France
Jl Diponegoro 177Bali - Indonesia
Ikin SolikinDigital Transformation & Learning Technologies
30 years of experiences in the area of organizational development, corporate training, leadership development and corporate culture. She was the person who has setting
Middle East, and Africa.
25 Years of Experiences in the area of corporate train-ing, instructional designer and human resources. He was a Director of Accor Academy Middle East who was managing and serving for 8 brands for 10 countries and reporting to Accor Head Quarter in Paris.
10 Years of leadership experiences within global brand such as Hyatt, Pullman and Tauzia Hotel Management. Prior founding AJAR Hospitality, He was a founder of HOBA Resources, a consulting specialist for Service Quality and Corporate Culture Designer within Healthcare, Bank and Hotel Industry.
ASIA PACIFIC MIDDLE EAST EUROPE
OPERATING AREA
SALESOFFICE
DTA Square BabarsariCatutunggal - DepokKab. SlemanYogyakarta, Indonesia
PRODUCTIONHOUSE
Jl. Palagan Tentara Pelajar, Pelem, Harjobinangun, Pakem, Sleman, Yogyakarta 55582
HEAD OF SALES
ENQUIRES
Rezi AliPT. AJAR Media Digital
+62 877 7802 [email protected]
Jakarta
+62 813 8470 7109Niko+62 816 1976 910Juan
Yogyakarta
+62 811 814 817Tanti+62 818 0313 2100Paula
Bali
+62 896 8900 0847Sudane+62 819 0447 6522Iwan
Jawa Timur
+62 821 3432 9888Ayu
Sumatra+62 852 7635 2222Yasdo
Sulawesi+62 878 6162 3599Freddy
Lombok+62 812 4606 279Ipung
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