UNE Partnerships Pty Ltd - The Education and Training Company of the University of New England

NSW212: Health Workforce Planning and Development

30 May 2013

Kathryn Hogan and Margaret Kirby

Establishing the team

UNEP Course Administrator

Margaret Kirby

UNEP Design Manager

Fiona Johns

ACHSM

Health Manager Participants /

students

UNEPFacilitator John Ross

UNEP Systems Manager

Debra Swanson

External Educational developer

Melissa Kemp

UNEP Project Coordinator

Kathryn Hogan

UNEP Program Manager

Peter Mullen

National VET eLearning Strategy

Consultation and planning Design Delivery Assessment Close-out

Program design and delivery

Monitoring and review

UNEP Project / Quality ManagementCompliance; planning; contract management; progress reporting; records; maintenance of online site; auditing; client satisfaction; continuous improvement; staff development

Project Coordination

• Administer Moodle• Technical support• Stakeholder meetings• Build eLearning course

• ROIs – Enrolment• Assessment• Feedback• Continuous

improvement

• Implementation Plan• Content development• Choice of online tools

• Webinars

• Moderation• Forum• Chat• Tracking progress• Encouragement Support Design

SystemsDeliver

The Participants

Profile – Groups and individuals, Australia-wide, public & private health, busy middle /senior managers, full time > 50 hrs.• IT Survey – before and after• Health Manager Competency Survey – before and after• Highly qualified

• IT familiarity• Time constraints

“Not studied for years and quite self conscious, struggling with technology”

“We want webinars, but… webinar time did not suit… Access issues – firewall…”

Learner Experience

“Assessor is fantastic, comments are comprehensive and helpful and support is really good”

“Completed many online courses & this is one of the best- delivery structure, admin follow up and IT assistance. Very -well organised overall.”

“…would love to continue with this course…”

Impact

• How relevant?

• How applied?

• How collaborative?

“Content meaningful and helpful, identifies gaps in knowledge & work practices”

“Collaborating with other … staff, working and helping each other”

“Living the knowledge and applying it daily in my job…aligned by assessments with my work goals to have a more educated and qualified approach to my duties.”

Pathways

Lessons Learnt

1. Dive in and swim hard

2. Whose role is that?

3. Remember all the stakeholders

4. Communicate, consult, communicate again

5. KISS and learn new tricks

6. Manage risks / Take risks / Learn from mistakes

7. Over-estimate time x 3..or 4…or 5

“Life happens while you are making other plans”John Lennon

What would we do differently?

• Project planning – tighter scope- realistic timeframes

• Resource planning

• Take risks – use new tools

D & D Team Capacity

+ Educational designer

+ Educational developer

+ Plan

+ Procedures

+ Software

Guidelines for tendering

Meanwhile: Dived into another pool

Converting existing courses

Still learning on the job

Window to the future?Business objective

“Provide innovative design, development and delivery of learning solutions to our students and clients.”

UNE Partnerships Pty Ltd - The Education and Training Company of the University of New England

UNE Partnerships Pty LtdCB Newling Building, 122-132 Mossman Street

ARMIDALE NSW 2350P O Box U199, University of New England 2351

Kathryn Hogan : 02 6773 0017 kathrynh@unep.edu.au

ABN 74 003 099 125

www.unep.edu.au

Questions