Np presentation at wceit 2012 in china

2012-08-29 1

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Number Portability – how to build a tailor-made NP Best Practice

Presentation by Carin Johansson, BoCa Consulting, at BIT’s world congress in Dalian, 28th-30th August 2012;

Number Portability Best Practice

2012-08-29 Number Portability Best Practice 2

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Short presentation of BoCa Consulting

� BoCa is a private owned, independent consulting company based in Sweden

� BoCa has over 70 years of experience within the IT environment, mainly from the telecom market

� BoCa has over 15 years of experience of Number Portability related issues

� BoCa supplies qualified consultancy services to the market with focus on the following areas; » Mobile & Fixed Number Portability (NP, MNP, FNP)» Advanced Program & Project Management (PM)» Corporate Development» Process Development» Carrier Pre-Selection (CPS)» Number Management» Configuration Management (CM)» Quality Assurance (QA)

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Agenda for the presentation

� What is Number portability (NP)?

� Why Number Portability?

� Main incentives for Number Portability

� Number Portability in the world, as of August 2012

� General Number Portability Best Practice

� Can/should general NP Best Practice

be applied anywhere?

� Build a tailor-made Number Portability Best Practice



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What is number portability?

A customer can retain his/her telephone number when he/she changes telecom operator

My Number, according to the National Numbering Plan

Number from Number to Operator…0705-600000 0705-699999 Tele10705-700000 0705-799999 Tele20705-800000 0705-899999 Tele1…

My number, 0705-713464,belongs to Tele2

My Number, after using Number Portability

Tele5 (Recipient)

My number, 0705-713464, is now with;

Tele2 (Donor)

Porting process


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Why Number Portability?

� From the customer’s point of view;

» Freedom to select the telecom operator of his/her choice, without losing the number

» Lower prices, better terms, new services & handsets, etc

» No need to inform family, friends and customers, when changing operator

» No need to change stationeries, car stickers and other promotion material, when an Enterprise customer is changing operator

� From a country’s point of view;

» Increase competition and customer experience

» Increase Quality of Service

» WTO, ITU, World Bank and/or EU demands


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Main incentives for NP in the world

EU

WTO

QoS

Customer experience

Customer experience

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NP in the world, as of August 2012

� Fixed Number Portability was first introduced in Hong Kong in 1995, and Mobile Number Portability was first introduced in Singapore in 1997.

� By today, NP is available in 70 out of 192 UN member states, plus some 10 different territories in the world!

� NP discussions are ongoing in around 50 countries all over the world, but mainly in Central & South America, East Europe, Middle East and Africa.

� NP in 3 large countries: India finally launched NP in January 2011. In addition to this, two other of the larges countries in the world are planning for, and have started tests on MNP; China and Russia.



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General NP Best Practice

� Centralised solution

� Direct routing

� One-stop-shopping process

� Win-back is not allowed

� Short porting duration time (max 1 day)

� Free of charge (or a very low fee) to port

� Few reasons for rejection from Donor

OP1

OP2

OP7

OP6

OP3

OP8

OP5OP4

Distributed solution

OP1

OP2

OP7

OP6

OP3

OP8

OP5OP4 CrDb

Centralised solution

Originating operator network

(1)

(2)

(2a) (2b)

Indirect Routing

Donor operator network

Transit operator network

Recipient operator network

Calling subscriber(A-number)

Called subscriber(B-number)

Originating operator network

(2)

(1a)

Direct Routing

Donor operator network

Transit operator network

Recipient operator network

Calling subscriber(A-number)

Called subscriber(B-number)

NPDb

(1b)

CrDB

Recipient

Other stakeholdersSubscriber

Donor

One-stop-shopping porting process

1) Order NP

2) Negotiate NP

3) Activate NP

3) Activate NP

3) Activate NP

2a) 2b)

CrDB

Recipient

Other stakeholders

Subscriber

Donor

Two-stop-shopping porting process

2) Negotiate NP

4) Activate NP

2a) 2b)

1) Request authorisation

4) ActivateNP

4) Activate NP

2) Order NP


Can/should general NP Best Practice be applied anywhere, 1?

� Centralised solution?» Only 2 Network Operators (NO)

» No other Voice Over IP providers (VOIP)

» No other telecom Service Providers (SP)

» No Mobile Virtual Network Operators (MVNO)

� Direct routing? » Mobile-phone penetration rate is very high (more than 100%)

» NP awareness is very low

� One-stop shopping process?» There is no common national ID, hence the porting process can not be fully automated, maybe because of the fact that;

▪ A majority of the inhabitants are expatriates


� Short porting duration time (max 1 day)?» Main target market for NP is the Enterprise sector

� Win-back is not allowed?» Same on-net and off-net prices

» Many people already have at least 2 SIM-cards

� Free of charge (or a very low fee) to port?» Very high proportion of SIMs are pre-paid SIMs with low Average

Revenue Per User (ARPU)

� Few reasons for rejection from the Donor?» There are no credit control institutes

Can/should general NP Best Practice be applied anywhere, 2?

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Build a tailor-made NP Best Practice, 1

1. Decide what you want to achieve with NP, focusing on;» the Customers

» the Operators

» the Telecom Market

» the Regulatory point of view

» the Technical development

2. Go thru the list of General NP Best Practice

3. Analyse and compare some five other countries’ different NP implementations

4. Identify one country, with similar market conditions to yours, where NP has already been introduced, in order to leverage on their unique experiences, successes, failures and outcome


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Build a tailor-made NP Best Practice, 2

5. Adapt the outcome of the analysis done in point 1-4 to your local conditions and constraints, such as;» Maturity of the Telecom market

» Political needs

» Regulatory environment

» Economical situation

» Security demands

6. Now you have built your own tailor-made Number Portability Best Practice!

Conclusion:Number Portability Best Practice is unique for each country! And it can/should not be copied, as is, from somewhere else, when NP shall be introduced in a new country!


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Thank You for Your time and interest!

My contact information:

Carin Johansson

[email protected] Consulting AB

Ostra Fornas

SE-590 33 Fornasa, Sweden

Telephone: +46 141 700 48

Mobile: +46 70 571 34 64

Skype name: cajsus

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Np presentation at wceit 2012 in china