November 2012 - Performance Report

TAYSIDE POLICE

Contents

Welcome

This report covers a range of force performance and is avail-able on Tayside Police web site every month. It provides an overview of local performance results and pub-lic feedback. Areas covered are:

- Dundee Local Policing Area

- Angus Local Policing Area

- Perth & Kinross Local Policing Area

The report incorporates information from local Inspectors about what they are doing to tackle crime and antisocial behaviour in your community. Results are presented at Section (local community ) level.

VISION AND

VALUES

STANDARDS

OF SERVICE

COMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTS

MANAGE

RESOURCES

NOVEMBER 2012

Introduction 3

Background 4

Guidance 5

Summary of Results 6

Policing Tayside 9

Policing Dundee 13

Policing Angus 19

Policing Perth & Kinross 26

Resources & Assets 33

2

3

DELIVERING LOCAL POLICING

B uilding public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effec-

tive delivery of policing services which meet the needs of local communities. It is about ease of access to services, giving the public a voice in order to influence how the force responds to is-sues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement.

C orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient and effective service to the public.

The force uses performance indicators to gather information about performance, quality of ser-vice and public perception. These are listed below. They are derived from priorities identified through the annual strategic assessment and also include issues, such as housebreaking and vandalism, identified through public feedback. The challenging economic climate means that robust monitoring and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within the resources available.

Key Performance Indicators

1. Standards of Service

• First Contact : overall satisfaction rating

• First Contact: caller provided with the name of the call handler

• Proportion of people who received an update on the progress of their enquiry

• Overall customer experience of the service provided by the police

2. Crime and Detection Rates

• Violent Crime

• Robbery

• Vandalism

• Domestic Housebreaking

3. Road Casualties

4. Proportion of working time lost to sickness absence

In addition, a programme of regular surveys tests local public opinion on how neighbourhoods are policed in order that where action is required, it can be initiated in a timely manner.

Introduction

4

Background

P erformance Indicators are derived from detailed policing plans and busi-

ness plans outlining what Local Policing Ar-eas and supporting departments intend to deliver in support of the priorities set out in the three-year Tayside Policing Plan 2011-2014. These form the basis for this per-formance publication. Two community priorities: ‘Public Safety’ and ‘Public Reassurance’, underpin the policing plan . Analysis of data and context

1 with respect

to performance indicators, combined with the outputs from public consultation, pro-vide an indication of the extent to which the force is succeeding in contributing to im-proved community outcomes.

What this will tell us about performance

Tayside Police Key Performance Indicators

help the force define and measure progress

toward the achievement of standards of

service and force objectives.

Monitoring results over the longer term al-

lows the force to see where sustained im-

provement occurs, or identifies challenges

which require to be addressed.

Consulting, engaging and listening Public consultation and feedback runs as a thread throughout performance manage-ment and provides information that lets us know whether we are doing things right. ‘Customers’ include our staff. FOOTNOTE: 1.Context Indicators are not measures of performance per se; rather they provide additional background infor-mation in relation to the demands placed upon the force and the environment in which it operates.

5

Guidance

INTERPRETATION OF RESULTS

B aselines for improvement adopt the methodology used in previous years,

incorporating the most recent three years average performance as a starting point for improvement. For some KPIs a slight adjustment is ap-plied to the three-year average target which may take account of developing trends or patterns over the last 36 months. The target may be adjusted up or down ac-cordingly to ensure that it is both challeng-ing and realistic in terms of achievement . Improvement Targets are agreed annually through a process of consultation with terri-torial commanders and heads of depart-ments. These are ratified by the Force ex-ecutive and Tayside Joint Police Board.

R esults are colour-coded against the following criteria: Results are presented as a ‘Dashboard’ for ease of viewing. Further context is pro-vided at the beginning of the document as a summary. Behind the scenes, results over time are monitored using charts, to which upper and lower control limits are applied.

P erformance reporting. Where performance is adhering to the

‘norm’, i.e. remaining within upper and lower control limits, minimal reporting takes place. Areas of concern or exceptional

performance, lying outwith the upper or lower control limits, is commented upon in the summary. In addition, areas of police business not contained within the key performance indi-cators (such as fleet, health and safety, staff development) are reported on in dashboard style, subject to data being available, with a view to producing a bal-anced view of organisational activity. This promotes the diverse range of services that support operational policing.

P ublication of Performance Results. This document is published monthly on

the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous im-provement.

On or above target Below target

6

1. STANDARDS OF SERVICE Two out of four customer satisfaction targets were achieved for the period April to November 2012, with particular attention drawn to the ‘updating the public’ indicator where results exceeded the 2012/13 target set at 65.0% by 2.8 percentage points finalising at 67.8%. Overall satisfaction at first contact evidenced a 0.3 percentage point improvement compared to the same period the previous year rising from 94.0% to 94.3% and exceeded the force target set at 94.0% by 0.3 percentage points. The proportion of respondents who were provided with the name of the person dealing with their en-quiry fell marginally from 84.7% in 2011/12 to 83.9% in 2012/13, and failed to achieve the target set at 85.0%. Significant improvements were evident in relation to service users receiving an update on the progress of their enquiry increasing 7.1 percentage points to 67.8% compared to 60.7% in 2011/12. As previ-ously stated, this result exceeded the target set for 2012/13 of 65.0%. In addition, further analysis un-dertaken on this indicator highlighted that 82.1% of customers who had reported a crime were updated on progress with their enquiry with a lesser propor-tion, 45.0%, who had made contact for other rea-sons, confirming that they had received an update. Satisfaction with the overall service provided by Tayside Police returned an improvement of 0.2 per-centage points compared to the commensurate fig-ure last year, rising from 83.5% to 83.7%, just below the target of 85.0%.

2. CRIME Performance in relation to overall crime groups : • Violent crime (Group 1) - a decrease of 27.9%

(102 crimes) • Crimes of indecency (Group 2) - a decrease of

4.2% (13 crimes) • Crimes of dishonesty (Group 3) - a decrease of

1.8% (113 crimes) • Malicious mischief, vandalism etc (Group 4) -

a reduction of 10.4% (325 crimes) (Data was sourced directly from the crime reporting system on 3 December and may differ slightly to other published results due to some reclassification of crimes and any additional ‘no crime’ status being applied in the intervening period.)

Groups 1 to 4 collectively evidenced a 3.2% de-crease by the end of November which was repre-sentative of 327 fewer crimes. The force achieved 4 out of 9 crime-related targets for recorded violent crime and vandalism, and de-tection rates for robbery and housebreaking. The detection rate for groups 1 to 4 crimes (42.1%) failed to achieve target by 4.4 percentage points and a further 438 detections would have been required in order to achieve target. The detection rate for violent crime of 84.8% was a mere 0.2 percentage points below target and only one more detection would have achieved target. Results between April and August 2012 had all been above target and it was only in September that the result dipped to below target (84.4%). October and November saw improvements to 84.7% and 84.8% respectively, both frustratingly just a little below the target of 85.0% 81 robberies were recorded, 4 more than last year but just 1 more than the interim target for November. This differential had been 5 at the end of October and should 9 or fewer crimes be recorded in De-cember, target position will be regained. The detection rate for vandalism (29.0%) was 2 per-centage point below target (51 detections). 70 housebreakings were recorded in November, the second highest result this year. This brought the figure at the end of November to 505, 29 above the interim target figure of 476. In addition, considerably higher than average do-mestic housebreaking results recorded in Dundee LPA and Perth & Kinross LPA during April and May adversely affected the cumulative result. Despite the erratic nature of recording this year the overall trend is downward facing.

3. COMMUNITY POLICING The community policing questions are replicated in both the Service Satisfaction and Public Perception surveys in order to compare perceptions of commu-nity policing from a service user perspective (those who have had direct contact with the police – Ser-vice Satisfaction survey) and as a member of the general public, who may not have had contact with the police (Public Perception survey). For the purpose of this report, results quoted below represent the views of the general public (Public

Summary of results: April - November 2012

7

Perception). It should be noted that these results are based upon a sample size of 655 of 2400, a re-sponse rate of 27.3%. • 52.7% of residents thought that the current

level of police patrols in their neighbourhood was ‘about right’ for their community needs. Conversely, 46.9% felt it was ‘too little’ and a minimal 0.4% believed that there was ‘too much’ patrolling.

• The majority of respondents, 74.3%, felt reas-sured when they witnessed an officer on patrol in their neighbourhood whilst 7.5% stated that it caused them concern. One in five respon-dents had no opinion either way.

• 12.3% of respondents confirmed that they were able to recognise their community officer either by name, sight or both. A further 15.0%, although unable to identify their local officer by sight or name, knew how to contact them should the need arise. 48.7% of resi-dents stated that they would like to know the identify of the community officers who looked after their neighbourhood whilst, interestingly, a quarter (24.0%), did not feel there was a need for them to know their community offi-cers.

• ‘Local newspapers’ were the preferred me-dium for respondents to be kept informed about actions being taken by officers in their communities.

• 56.1% of residents agreed that officers under-stood the issues that mattered in their neighbourhoods and 48.5% felt that officers were dealing with such matters. Overall, 62.5% of respondents had confidence in the police in their neighbourhood.

• Taking everything into account, 65.0% of the general public thought that community officers were doing a ‘good’ or ‘very good’ job in their area.

4. TELEPHONE RESPONSE Between April and the end of November 31,811 emergency calls were received and 88.0% of these were answered within 10 seconds. 166,127 non-emergency calls were received and 63.0% were an-swered within 40 seconds.

5. SICKNESS ABSENCE The absence rate for police officers was 3.6% at the end of November and met the target of 4.0%. This was an improvement on the 3.9% recorded at the same time last year. At the end of November 2012

the average number of days lost per officer was 5.0 compared to 5.5 at the end of November last year. In total, 6227 days were lost through sickness ab-sence, 33% were attributable to absences of 7 days or less, 17% through absences of between 8 and 28 days and the remaining 50% through absences of 29 days or more. The November police staff result of 5.3% was a de-terioration on the 3.7% recorded at the same time last year and failed to meet the target of 4.0%. In terms of average number of days lost per member of staff, this rose from 5.3 at the end of November last year to 7.8 this year. In total, 4049 days were lost through sickness ab-sence, 22% were attributable to absences of 7 days or less, 19% through absences of between 8 and 28 days and the remaining 59% through absences of 29 days or more.

6. ROAD CASUALTIES Between April and the end of November, 16 adult fatalities were recorded, one more than at the same time last year. A further 112 people were seriously injured, 24.3% fewer than the 148 people seriously injured at the same time last year. Included in these figures were children ~ 18 had been seriously in-jured during the first eight months of last year com-pared to 12 this year, a reduction of 33.3%. No chil-dren were killed during the first eight months of ei-ther year. The total number of people killed or seriously injured (128) was 35 fewer than last year—a reduction of 21%. From April 2011, the force adopted the govern-ment’s Road Safety Framework Targets to the year 2020.

7. PUBLIC PERCEPTION OF CRIME Nine out of ten respondents in Tayside, 90.3%, per-ceived their neighbourhood to be a safe place to live. This was a reduction of 1.4 percentage points compared to the same period the previous year when 91.7% of respondents were of the same opin-ion. Whilst opinions remained fairly static between 2012/13 and 2011/12 in relation to those who felt that crime levels had remained the same during the period – six out of ten respondents - a 1.4 percent-age point improvement was recorded for those who


8

felt that crime had decreased rising from 13.8% to 15.2% and similarly, a 4.5 percentage point reduc-tion in those who felt that crime had increased, fal-ling from 26.5% to 22.0%. The main issues of concern to residents when asked unprompted were ‘drug dealing/drug abuse’, 17.1% (13.0%), closely followed by ‘speeding’, 16.1% (16.4%) and ‘housebreaking’, 11.2% (9.2%). This provides a similar representation of concerns as in the previous year with ‘drug dealing/drug abuse’ and ‘speeding’ changing position and ‘housebreaking’ replacing ‘antisocial behaviour’. In terms of prevalence of crime in local neighbour-hoods, four in ten respondents, 39.3% (44.9%) cited ‘antisocial behaviour’ as a common problem in their local area, followed by dangerous/careless driving’, 33.2% (32.9%) and ‘vandalism/graffiti’, 32.2% (37.4%). This result indicates that opinions mirrored those of the previous year where ‘antisocial behav-iour’ was deemed the most common issue blighting local communities. 33.1% (36.3%) of respondents confirmed that they were concerned at becoming a victim of crime in their area and when asked to comment on the is-sues which caused them concern, ‘housebreaking’, 47.0% (49.5%), followed by ‘antisocial behaviour’, 37.2% (45.4%) and ‘dangerous/careless driving’, 25.6% (25.2%), were the major issues of concern. Feelings of safety walking alone in local neighbour-hoods both during the day and after dark evidenced a decline in confidence in 2012/13 compared to 2011/12 whereby 94.0% (95.1%) of the public felt safe during the day and 59.5% (64.0%) felt safe af-ter dark. A minority 1.9% of residents stated that a fear of crime prevented them from taking part in their every-day activities. This represented a reduction of 2.8 percentage points compared to the 4.7% who pro-vided the same response in 2011/12. Service Delivery When asked to provide views on the force’s service delivery, first in terms of the importance of certain activities and then how well those activities were executed, every aspect of service delivery evi-denced an improvement in performance compared to the same period the previous year. This was par-ticularly apparent for ‘providing a visible presence’ which returned an improvement of 9.4 percentage points, rising from 44.6% in 2011/12 to 54.0% in

2012/13. In addition, ‘dealing with antisocial behav-iour’ returned a statistically significant improvement in performance increasing 5.7 percentage points to 73.6% compared to 67.9% the previous year.


9

POLICING TAYSIDE

KEY PERFORMANCE INDICATORS

Tayside Land Area: 7,528 square kilometres Population: 405,720 Police Officers: 1248 Police Staff: 512 Special Constables: 138 Mid year population estimates - most recent - published by The General Register Office for Scotland on 30 June 2011 Staff profile as at 3O September 2012 and is based upon head-count - which includes full and part-time working.

Dundee Local Policing Area

Population 145,570 Land area 60 sq km

Angus Local Policing Area

Population 110,630 Land area 2,182 sq km Perth & Kinross

Local Policing Area Population 149,520

Land area 5,286 sq km

10

POLICING TAYSIDE

CUSTOMER SATISFACTION: (*denotes a statistically significant change in results)

2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Target

2012-13 Result

2011-12 Result

%/pp Change

First Contact: Overall satisfaction rating for service provided at first contact

94.0% 94.3% 94.0% 0.3 94.0% 94.2% 91.4% 2.8 94.0% 95.1% 91.3% 3.8 94.0% 94.0% 98.0% -4.0*

First Contact:% of respondents provided with

the name of the person dealing with their enquiry85.0% 83.9% 84.7% -0.8 85.0% 81.1% 80.1% 1.0 85.0% 82.1% 84.8% -2.7 85.0% 87.0% 88.8% -1.8

Updating the Public: Overall % of customers who

received an update on the progress of their enquiry65.0% 67.8% 60.7% 7.1 65.0% 69.0% 56.8% 12.2* 65.0% 70.1% 59.2% 10.9 65.0% 65.4% 65.0% 0.4

% customers who received an update following their

contact to report a crime~ 82.1% 72.5% 9.6 ~ 78.4% 70.9% 7.5 ~ 85.5% 74.2% 11.3 ~ 82.9% 72.7% 10.2

% customers who received an update following their

contact for reasons other than to report a crime~ 45.0% 47.0% -2.0 ~ 51.9% 43.2% 8.7 ~ 46.8% 43.5% 3.3 ~ 39.3% 53.8% -14.5

Customer Experience: Overall satisfaction rating of the service provided by Tayside Police

85.0% 83.7% 83.5% 0.2 85.0% 82.9% 80.4% 2.5 85.0% 88.0% 83.1% 4.9 85.0% 81.4% 86.6% -5.2

(Response Rate)

CRIME Groups 1-4 crime includes: Group 1- Violent Crime; Group 2 - Sexual Offences; Group 3 - Dishonesty and group 4 - Fire-raising, Malicious Mischief etc.

Groups 1-4 recordedNo

target9893 10220 -3.2%

No

target4999 5276 -5.3%

No

target2200 2139 2.9%

No

target2694 2805 -4.0%

- Detection rate 46.5% 42.1% 47.7% -5.6 45.5% 42.0% 47.1% -5.1 47.5% 42.8% 45.9% -3.1 48.0% 41.6% 50.3% -8.7

Violent Crime recorded 520 264 366 -27.9% 273 117 204 -42.6% 104 55 58 -5.2% 143 92 104 -11.5%

- Detection rate 85.0% 84.8% 84.2% 0.7 80.0% 80.3% 77.5% 2.9 91.0% 90.9% 93.1% -2.2 93.0% 87.0% 92.3% -5.4

Robbery recorded 133 81 77 5.2% 89 41 47 -12.8% 8 9 5 80.0% 36 31 25 24.0%

- Detection rate 70.0% 79.0% 66.2% 12.8 62.0% 75.6% 51.1% 24.5 85.0% 77.8% 100.0% -22.2 80.0% 83.9% 88.0% -4.1

Vandalism recorded 4650 2574 2900 -11.2% 2300 1185 1449 -18.2% 1250 771 765 0.8% 1100 618 686 -9.9%

- Detection rate 31.0% 29.0% 30.7% -1.7 28.0% 26.0% 28.2% -2.2 32.0% 30.6% 31.5% -0.9 34.0% 32.8% 35.0% -2.1

Domestic Housebreaking recorded 700 505 444 13.7% 445 325 257 26.5% 95 66 70 -5.7% 160 114 117 -2.6%

- Detection rate 31.0% 32.7% 36.5% -3.8 28.0% 27.4% 35.0% -7.6 33.0% 37.9% 38.6% -0.7 33.0% 44.7% 38.5% 6.3

857/2400 (35.7%) 269/864 (31.1%) 237/672 (35.3%) 351/864 (40.6%)

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - NOVEMBER 2012

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above 3 year averageBelow 3 year average

11

POLICING TAYSIDE

2012-13 Target

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 Target

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

ROAD CASUALTIES

People killed 26 16 15 6.7% N/A 2 0 *** N/A 4 4 0.0% N/A 10 11 -9.1%

People seriously injured 222 112 148 -24.3% N/A 24 38 -36.8% N/A 24 42 -42.9% N/A 64 68 -5.9%

Children killed 1 0 0 *** N/A 0 0 *** N/A 0 0 *** N/A 0 0 ***

Children seriously injured 25 12 18 -33.3% N/A 5 9 -44.4% N/A 2 6 -66.7% N/A 5 3 66.7%

RESOURCES

Sickness Absence - police officers 4.0% 3.6% 3.9% -0.3 4.0% 4.0% 3.3% 0.7 4.0% 4.6% 5.7% -1.1 4.0% 3.1% 4.4% -1.3

Sickness Absence - police staff 4.0% 5.3% 3.7% 1.7 4.0% 4.8% 3.7% 1.1 4.0% 5.7% 5.0% 0.7 4.0% 5.4% 2.5% 2.9

KEY PERFORMANCE RESULTS SCORECARD APRIL 2012 - NOVEMBER 2012

VISION AND

VALUES

STANDARDS OF

SERVICECOMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTS

MANAGE

RESOURCES

KEY

On or above 3 year averageBelow 3 year average

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSS

12

TAYSIDE CRIME IN MORE DETAIL POLICING TAYSIDE

PERIOD APR to NOV 2011/2012 2012/2013 November Alone

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %

GROUP 1 ~ Crimes of ViolenceMurder 7 7 100.0% 6 6 100.0% -1 -14.3% 0 0 -

Attempted Murder 50 46 92.0% 24 24 100.0% -26 -52.0% 0 0 -

Culpable Homicide 0 0 - 0 0 - 0 - 0 0 -

Serious Assault 150 125 83.3% 100 81 81.0% -50 -33.3% 6 6 100.0%

Robbery (Incl attempts) 77 51 66.2% 81 64 79.0% 4 5.2% 8 6 75.0%

Child Cruelty/Neglect 58 60 103.4% 31 30 96.8% -27 -46.6% 0 0 -

Pos of Firearm with intent to endanger life 5 3 60.0% 0 0 - -5 -100.0% 0 0 -

Abduction 7 6 85.7% 11 10 90.9% 4 57.1% 1 1 100.0%

Threats 8 7 87.5% 10 7 70.0% 2 25.0% 1 1 100.0%

Others 4 3 75.0% 1 2 200.0% -3 -75.0% 0 0 -

GROUP 1 - TOTAL 366 308 84.2% 264 224 84.8% -102 -27.9% 16 14 87.5%

GROUP 2 ~ Crimes of IndecencyRape 49 35 71.4% 58 36 62.1% 9 18.4% 7 9 128.6%

Assault with intent to rape 0 0 - 6 4 66.7% 6 - 0 0 -

Indecent assault 150 88 58.7% 129 101 78.3% -21 -14.0% 28 18 64.3%

Lewd & Libidinous practices 34 16 47.1% 19 26 136.8% -15 -44.1% 4 5 125.0%

Public Indecency 35 17 48.6% 36 22 61.1% 1 2.9% 6 1 16.7%

Others 40 32 80.0% 47 41 87.2% 7 17.5% 4 2 50.0%

GROUP 2 - TOTAL 308 188 61.0% 295 230 78.0% -13 -4.2% 49 35 71.4%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 444 162 36.5% 505 165 32.7% 61 13.7% 70 9 12.9%

Housebreaking ~ domestic non-dwelling 176 28 15.9% 190 37 19.5% 14 8.0% 27 6 22.2%

Housebreaking ~ commercial 227 86 37.9% 221 71 32.1% -6 -2.6% 20 7 35.0%

Theft, attempt theft from locked premises/property 126 33 26.2% 164 34 20.7% 38 30.2% 20 2 10.0%

Theft, attempt theft from locked motor vehicle 283 85 30.0% 337 98 29.1% 54 19.1% 56 47 83.9%

Theft, attempted theft of a motor vehicle 209 107 51.2% 169 77 45.6% -40 -19.1% 19 6 31.6%

Convicted thief in poss.of tools etc. w.i. to steal 13 13 100.0% 11 11 100.0% -2 -15.4% 0 0 -

In building with intent to steal 153 124 81.0% 118 88 74.6% -35 -22.9% 28 22 78.6%

Theft 4185 2393 57.2% 3861 1931 50.0% -324 -7.7% 549 280 51.0%

Theft from motor vehicle 225 86 38.2% 233 25 10.7% 8 3.6% 31 5 16.1%

Reset 39 39 100.0% 39 39 100.0% 0 0.0% 4 3 75.0%

Embezzlement 13 16 123.1% 9 3 33.3% -4 -30.8% 3 1 33.3%

Fraud 299 202 67.6% 450 205 45.6% 151 50.5% 67 14 20.9%

Others 42 10 23.8% 240 62 25.8% 198 471.4% 59 19 32.2%

GROUP 3 - TOTAL 6434 3384 52.6% 6547 2846 43.5% 113 1.8% 953 421 44.2%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 108 35 32.4% 106 47 44.3% -2 -1.9% 15 3 20.0%

Malicious Damage/Vandalism 2900 890 30.7% 2574 747 29.0% -326 -11.2% 273 58 21.2%

Others 104 71 68.3% 107 68 63.6% 3 2.9% 14 6 42.9%

GROUP 4 - TOTAL 3112 996 32.0% 2787 862 30.9% -325 -10.4% 302 67 22.2%

SUB-TOTAL OF GROUPS 1 TO 4 10220 4876 47.7% 9893 4162 42.1% -327 -3.2% 1320 537 40.7%

GROUP 5 ~ Other crimesPublic mischief & wasting police time 63 64 101.6% 44 44 100.0% -19 -30.2% 7 7 100.0%

Escape or rescue from police custody or prison 9 9 100.0% 15 15 100.0% 6 66.7% 0 0 -

Resisting arrest or obstructing police officer 210 212 101.0% 176 176 100.0% -34 -16.2% 15 15 100.0%

General attempts to pervert the course of justice 77 75 97.4% 53 50 94.3% -24 -31.2% 7 5 71.4%

Sex Offenders' register offences 3 3 100.0% 3 2 66.7% 0 0.0% 0 0 -

Bail - Fail to keep conditions 534 525 98.3% 475 461 97.1% -59 -11.0% 48 48 100.0%

Possession of offensive weapons 230 221 96.1% 168 162 96.4% -62 -27.0% 17 18 105.9%

Drugs - supply, with intent to supply etc 198 195 98.5% 166 157 94.6% -32 -16.2% 35 31 88.6%

Drugs - personal possession 1577 1574 99.8% 1401 1395 99.6% -176 -11.2% 100 98 98.0%

Drugs - manufacture etc 43 46 107.0% 46 42 91.3% 3 7.0% 4 4 100.0%

Others 81 70 86.4% 63 58 92.1% -18 -22.2% 10 8 80.0%

GROUP 5 - TOTAL 3025 2994 99.0% 2610 2562 98.2% -415 -13.7% 243 234 96.3%

TOTAL OF GROUPS 1 TO 5 13245 7870 59.4% 12503 6724 53.8% -742 -5.6% 1563 771 49.3%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

13

Policing Dundee: Community Summaries ~ April to November 2012

SECTION 1: CITY CENTRE/MARYFIELD/EAST END Main areas of public concern: drug dealing/drug abuse, youths causing annoyance and house-breaking

CRIME Highlights

• Reduction of 35.8% in violent crime (19 crimes).

• Reduction in vandalism of 23.0% (59 crimes)

Performance alert! • 103.6% increase in the number of crimes

of domestic housebreaking recorded—from 28 to 57 (only 1 crime recorded in Novem-ber last year compared to 9 this year).

DETECTION RATE Performance alert!

• Detection rate for groups 1 to 4 down from 58.9% to 48.9%

SECTION 2: LOCHEE/WEST END Main areas of public concern: drug dealing/drug abuse, vandalism/graffiti and housebreaking

CRIME Highlights

• Reduction of 37.7% in crimes of violence ~20 fewer victims (including 6 fewer victims of robbery)

DETECTION RATE Highlights

• Improvement in detection rate for robbery from 56.3% to 70.0%

SECTION 3: STRATHMARTINE/COLDSIDE Main areas of public concern: drug dealing/abuse, vandalism/graffiti and housebreaking CRIME Highlights

• Reductions in all areas of crime recorded—including:

• Crimes of violence reduced by 41.2%, 21

fewer victims of crime DETECTION RATE Highlights

• Detection rate for violent crime improved from 76.5% to 96.7%

TARGETED COMMUNITY ACTIVITY Inspector Doug Winter said: ‘I was pleased to see that the results continued to reflect the good work in which the Coldside and Strathmartine officers are involved. It was particu-larly encouraging to see the positive results achieved in the areas of Customer Satisfaction. As I mentioned last month, the ‘After Dark’ cam-paign has commenced in response to the increased risk of housebreaking, which accompanies the re-duced hours of daylight at this time of the year. While many householders have acknowledged the advice provided by the police and have undoubtedly taken steps to improve the security of their homes, the Coldside and Strathmartine areas have both re-cently suffered from break-ins to houses and flats. Good investigations have led to arrests and in-creased patrols in some areas will deter others. Public assistance however, is invaluable to the po-lice and I would again encourage our local commu-nities to report suspicious behaviour to the police and to share information with us regarding any criminal activity.’

SECTION 4: NORTH EAST/BROUGHTY FERRY Main areas of public concern: housebreaking, drug dealing/drug abuse and speeding CRIME Highlights

• Reduction in crimes of violence of 57.4% (27 fewer victims) - best decrease across LPA

• A 36.3% decrease in vandalism (164 fewer crimes) - best decrease across LPA

DETECTION RATE Highlights

• Improvement of 13.4 percentage points in the detection rate for violent crime from 76.6% to 90.0%

Performance alert! • Decrease in the detection rate for domestic

housebreaking from 46.5% to 21.4%

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

14

Policing Dundee: Community Summaries ~ April to November 2012

STANDARDS OF SERVICE Highlights

• A significant increase of 21.7 percentage points from 50.8% to 72.5% for customers who received an update on the progress of their enquiry—best result across LPA

PUBLIC PERCEPTION Performance Alert!

• A significant 17.1 percentage point deterio-ration, from 84.6% to 67.5%, for respon-dents who thought that the crime rate had remained the same or improved over the past year.


15

POLICING DUNDEE

CRIME

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4 4999 5276 -5.3% 1446 1423 1.6% 1363 1322 3.1% 1199 1352 -11.3% 991 1179 -15.9%

- Detection rate 42.0% 47.1% -5.1 48.9% 58.9% -10.0 40.7% 44.3% -3.6 38.4% 43.3% -5.0 38.0% 40.1% -2.1

Violent Crime (G1) 117 204 -42.6% 34 53 -35.8% 33 53 -37.7% 30 51 -41.2% 20 47 -57.4%

- Detection rate 80.3% 77.5% 2.9 67.6% 75.5% -7.8 72.7% 81.1% -8.4 96.7% 76.5% 20.2 90.0% 76.6% 13.4

Indecency (G2) 133 157 -15.3% 49 59 -16.9% 29 37 -21.6% 33 36 -8.3% 22 25 -12.0%

- Detection rate 72.2% 58.6% 13.6 91.8% 69.5% 22.3 65.5% 59.5% 6.1 63.6% 52.8% 10.9 50.0% 40.0% 10

Dishonesty (G3) 3461 3349 3.3% 1151 1030 11.7% 949 881 7.7% 721 803 -10.2% 640 635 0.8%

- Detection rate 44.4% 52.9% -8.5 50.1% 65.2% -15.1 43.4% 49.3% -5.8 39.5% 44.6% -5.1 41.3% 48.7% -7.4

Mal Mischief, vandalism (G4) 1288 1566 -17.8% 212 281 -24.6% 352 351 0.3% 415 462 -10.2% 309 472 -34.5%

- Detection rate 28.8% 29.4% -0.6 29.2% 30.2% -1.0 28.4% 24.8% 3.6 30.1% 36.8% -6.7 27.2% 25.0% 2.2

Robbery 41 47 -12.8% 15 13 15.4% 10 16 -37.5% 8 10 -20.0% 8 8 0.0%

- Detection rate 75.6% 51.1% 24.5 53.3% 38.5% 14.9 70.0% 56.3% 13.8 112.5% 70.0% 42.5 87.5% 37.5% 50.0

Vandalism 1185 1449 -18.2% 198 257 -23.0% 322 321 0.3% 377 419 -10.0% 288 452 -36.3%

- Detection rate 26.0% 28.2% -2.2 26.8% 28.0% -1.2 24.5% 24.0% 0.5 27.3% 36.0% -8.7 25.3% 24.1% 1.2

Domestic Housebreaking 325 257 26.5% 57 28 103.6% 69 67 3.0% 87 91 -4.4% 112 71 57.7%

- Detection rate 27.4% 35.0% -7.6 28.1% 39.3% -11.2 33.3% 23.9% 9.5 29.9% 33.0% -3.1 21.4% 46.5% -25.1

KEY PERFORMANCE RESULTS: LOCAL POLICING AREA SCORECARD APRIL 2012 - NOVEMBER 2012

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING

DUNDEE

SECTION 1

City Centre,

Maryfield & East End

SECTION 2

Lochee

& West End

SECTION 3

Strathmartine &

Coldside

SECTION 4

North East &

Broughty Ferry

16

POLICING DUNDEE

Customer Satisfaction(*denotes a statistically significant change in results)

2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 94.2% 91.4% 2.8 91.4% 97.4% -6.0 94.1% 91.6% 2.5 95.5% 90.2% 5.3 95.3% 89.2% 6.1

First Contact: % of respondents provided

with the name of the person dealing with their

enquiry

85.0% 81.1% 80.1% 1.0 74.4% 87.0% -12.6 80.0% 78.0% 2.0 88.1% 82.7% 5.4 82.1% 76.0% 6.1

Updating the Public: Overall % of

customers who received an update on the

progress of their enquiry

65.0% 69.0% 56.8% 12.2* 64.8% 66.7% -1.9 68.4% 56.6% 11.8 70.4% 57.1% 13.3 72.5% 50.8% 21.7*

% of customers who received an update

following their contact to report a crime78.4% 70.9% 7.5 75.0% 78.9% -3.9 80.6% 64.3% 16.3 87.1% 75.8% 11.3 72.2% 66.7% 5.5


following their contact for reasons

other than to report a crime

51.9% 43.2% 8.7 44.4% 52.9% -8.5 47.6% 48.0% -0.4 47.8% 42.1% 5.7 73.3% 35.5% 37.8


85.0% 82.9% 80.4% 2.5 82.3% 88.6% -6.3 84.3% 78.3% 6.0 84.1% 77.4% 6.7 80.6% 80.6% 0.0

Response Rate

KEY PERFORMANCE RESULTS: DUNDEE LPA SCORECARD - STANDARDS OF SERVICE - APRIL to NOVEMBER 2012

65/208 (31.3%)269/864 (31.1%) 64/200 (32.0%) 71/240 (29.6%) 69/216 (31.9%)

POLICING

DUNDEE

SECTION 1

City Centre/

Maryfield/East End

SECTION 2

Lochee/

West End

SECTION 3

Strathmartine/

Coldside

SECTION 4

North East/

Broughty Ferry

Caution should be exercised when interpreting the results at sectional level due to the very small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 91.4% to 94.2%.

- A minimal improvement in identifying the person dealing with the enquiry from 80.1% to 81.1%.

Updating the Public

- A statistically significant improvement in updating the public from 56.8% to 69.0%. This result achieves the force target set at 65.0%.

When analysed by reason for contact - 78.4% of those who reported a crime were updated compared to 70.9% the previous year. Similarly, an 8.7 percentage point

improvement was evident in relation to those whose contact was for reasons other than to report a crime whereby 51.9% received an update compared to 43.2% in 2011.

Customer Experience

- Improvement in overall customer experience from 80.4% to 82.9%.

17

POLICING DUNDEE

Public Perception(*denotes a statistically significant

change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

Neighbourhood as a safe

place to live

% of residents who rated their

neighbourhood as a safe place

to live

81.6% 85.7% -4.1 70.6% 76.7% -6.1 82.4% 81.5% 0.9 79.5% 87.9% -8.4 90.0% 90.7% -0.7

Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

71.0% 77.7% -6.7 66.7% 81.0% -14.3 76.7% 69.2% 7.5 72.2% 75.6% -3.4 67.5% 84.6% -17.1*

Feelings of safety

% of residents who felt safe

walking alone in neighbourhood

…During the day 88.4% 92.4% -4.0 88.2% 96.7% -8.5 86.2% 87.0% -0.8 89.8% 87.9% 1.9 89.8% 93.4% -3.6

…After dark 47.2% 53.8% -6.6 38.7% 51.7% -13.0 40.4% 40.4% 0.0 47.8% 47.3% 0.5 59.2% 64.5% -5.3

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

52.2% 51.0% 1.2 67.6% 48.3% 19.3 50.9% 56.6% -5.7 55.1% 54.6% 0.5 39.6% 45.2% -5.6

Police Visibility

% of residents who perceived

that Tayside Police performed

'very' or 'fairly' well at providing a

visible presence

47.3% 40.1% 7.2 50.1% 44.0% 6.1 44.7% 32.5% 12.2 43.2% 39.1% 4.1 52.4% 44.6% 7.8

Top 3 issues that cause most

concern in neighbourhoods

Response Rate

DUNDEE LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - NOVEMBER 2012

Drug dealing/drug abuse (23.1%)

Vandalism/graffiti (15.4%)

Housebreaking (12.8%)

51/208 (24.5%)193/864 (22.3%) 34/200 (17.0%) 58/240 (24.2%) 50/216 (23.2%)



Speeding (17.9%)





Youths causing annoyance

(13.8%)





POLICING

DUNDEE

SECTION 1

City Centre/

Maryfield/East End

SECTION 2

Lochee/

West End

SECTION 3

Strathmartine/

Coldside

SECTION 4

North East/ Broughty

Ferry

18

POLICING DUNDEE: Crime in more detail POLICING DUNDEE



known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %

GROUP 1 ~ Crimes of Violence

Murder 1 1 100.0% 6 5 83.3% 5 500.0% 0 0 -



Serious Assault 91 73 80.2% 45 36 80.0% -46 -50.5% 3 3 100.0%

Robbery (Incl attempts) 47 24 51.1% 41 31 75.6% -6 -12.8% 6 4 66.7%


Pos of Firearm with intent to endanger life 5 3 60.0% 0 0 - -5 -100.0% 0 0 -

Abduction 4 3 75.0% 2 2 100.0% -2 -50.0% 0 0 -

Threats 1 1 100.0% 3 1 33.3% 2 200.0% 1 0 0.0%

Others 4 3 75.0% 1 2 200.0% -3 -75.0% 0 0 -

GROUP 1 - TOTAL 204 158 77.5% 117 94 80.3% -87 -42.6% 10 7 70.0%

GROUP 2 ~ Crimes of IndecencyRape 26 16 61.5% 25 16 64.0% -1 -3.8% 4 6 150.0%





Others 34 27 79.4% 30 31 103.3% -4 -11.8% 0 0 -

GROUP 2 - TOTAL 157 92 58.6% 133 96 72.2% -24 -15.3% 24 16 66.7%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 257 90 35.0% 325 89 27.4% 68 26.5% 53 5 9.4%

Housebreaking ~ domestic non-dwelling 98 15 15.3% 97 21 21.6% -1 -1.0% 13 4 30.8%



Theft, attempt theft from locked motor vehicle 169 47 27.8% 238 57 23.9% 69 40.8% 39 22 56.4%


Convicted thief in poss.of tools etc. w.i. to steal 11 11 100.0% 9 9 100.0% -2 -18.2% 0 0 -

In building with intent to steal 69 61 88.4% 74 58 78.4% 5 7.2% 19 16 84.2%

Theft 2198 1323 60.2% 1981 1055 53.3% -217 -9.9% 319 185 58.0%


Reset 22 22 100.0% 26 26 100.0% 4 18.2% 2 1 50.0%

Embezzlement 5 8 160.0% 6 3 50.0% 1 20.0% 3 1 33.3%

Fraud 139 84 60.4% 205 93 45.4% 66 47.5% 35 11 31.4%

Others 22 2 9.1% 143 28 19.6% 121 550.0% 33 11 33.3%

GROUP 3 - TOTAL 3349 1773 52.9% 3461 1538 44.4% 112 3.3% 561 268 47.8%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 58 15 25.9% 48 25 52.1% -10 -17.2% 10 2 20.0%


Others 59 36 61.0% 55 38 69.1% -4 -6.8% 6 2 33.3%

GROUP 4 - TOTAL 1566 460 29.4% 1288 371 28.8% -278 -17.8% 147 22 15.0%


GROUP 5 ~ Other crimesPublic mischief & wasting police time 35 36 102.9% 14 14 100.0% -21 -60.0% 2 2 100.0%



General attempts to pervert the course of justice 47 46 97.9% 28 26 92.9% -19 -40.4% 3 2 66.7%







Others 53 47 88.7% 36 35 97.2% -17 -32.1% 7 6 85.7%

GROUP 5 - TOTAL 1493 1469 98.4% 1247 1214 97.4% -246 -16.5% 137 130 94.9%



19

Policing Angus: Community Summaries ~ April to November 2012

SECTION 1: FORFAR & KIRRIEMUIR Main areas of public concern: drug dealing/drug abuse, speeding and youths causing annoyance

CRIME Performance alert!

• Increase of 91.7% in crimes of violence from 12 to 23

• 100 more crimes of dishonesty recorded this year than at the same time last year

TARGETED COMMUNITY ACTIVITY Inspector Ally Robertson said: ‘I was pleased with the overall performance deliv-ered to date for our communities. Although there were slight increases in crimes of violence and crimes of dishonesty, these were in conjunction with rises in detection rates. The people who are respon-sible for these crimes have been appropriately tar-geted and dealt with through the local courts and by our partnership agencies. The most satisfying as-pect of the overall report was that the public percep-tion results reflected the higher levels of visibility upon which we have focused all year. As we enter the festive period we will continue to be visible, approachable and committed to listening to the community and delivering the service they want.’

SECTION 2: MONTROSE & BRECHIN Main areas of public concern: speeding, drug dealing/abuse and youths causing annoyance


• 34.7% increase in vandalism from 176 to 237


• Detection rate for crimes of dishonesty down from 55.5% to 49.1%


• A significant improvement of 23.6 percent-age points in the number of respondents who stated that they had received an up-date on the progress of their enquiry from 43.8% last year to 67.4% at the end of No-vember this year

TARGETED COMMUNITY ACTIVITY Inspector Hamish Gray said: ‘Officers in Montrose and Brechin continued to carry out the ‘After Dark’ patrols with a view to providing public reassurance, but equally importantly to imple-ment the tried and tested preventative strategy to-wards crime and disorder, an approach that has been very successful for some time now. I would far rather use my resources to prevent an individ-ual from becoming the victim of a crime, than to in-vestigate and detect a crime that has already oc-curred. Also, in regard to using a preventative ap-proach, there has been an inordinate amount of crime prevention work carried out in our rural com-munities, and I am very pleased to report that well over 100 farms and rurally located business prem-ises have now been visited and had equipment and machinery 'tagged' with a product known as Smart-water which allows for identification of property if stolen and subsequently recovered by the police. Over the past month officers in Montrose and Bre-chin, assisted by their colleagues from the Road Po-licing Unit have been working together to implement the 'Get Ready For Winter' and 'Winter Safety Cam-paign' initiatives which are designed to educate and prepare motorists, ensuring that they and their vehi-cles are ready to meet the winter driving chal-lenges . It was most encouraging to note the continued high levels of satisfaction and confidence in the police being expressed by the public in general. My re-cently issued instruction to have officers issue con-tact cards to all members of the public with whom they have dealings should see this aspect of customer satisfaction improve yet further. I acknowledge that since the beginning of 2012 both Montrose and Brechin have experienced an in-crease in the number of vandalisms, but I am pleased to report that, as predicted last month, there is a notable reduction in the number of these com-plaints and associated youths calls, no doubt attrib-utable to the Community Officers and Special Con-stables who continue to engage with the people re-sponsible for such behaviour and encourage them to take part in the Friday Night Project as well as other diversionary activities. The Friday Night Project in particular has proved very popular, and was recently attended by over 80 youngsters.


20


Regarding other concerns, such as drug abuse and problems with youths congregating, while I can con-firm that I have ongoing plans in place for officers to address these matters, I would take this opportunity to ask that all residents should ensure that any such problems are reported to Police without any un-due delay, so that an emerging problem can be ad-dressed quickly and effectively.’

SECTION 3: ARBROATH Main areas of public concern: drug dealing/drug abuse, speeding and youths causing annoyance & antisocial behaviour

CRIME Highlights

• All measures of recorded crime had either reduced or stayed the same. Overall, a 14.9% (or 116 crime) reduction for groups 1 to 4

PUBLIC PERCEPTION Highlights

• 84.6% of residents who responded to the survey thought that the crime rate in their neighbourhood had remained the same or improved over the past year—a significant 29.4 percentage point improvement on the 55.2% recorded at the same time last year.

• 20.0% of residents said they were con-cerned at becoming a victim of crime in their neighbourhood, a significant improvement of 34.1 percentage points on the result at the same time last year (54.1%)

TARGETED COMMUNITY ACTIVITY Inspector Adrian Robertson said: ‘Officers in Arbroath section have made a continued effort to reduce crime locally, by targeting known criminals, offering crime prevention advice to the community (via operation After Dark) and conducting proactive patrols. I am very pleased that these efforts have resulted in almost a 15% reduction in crime overall. In real terms, this means that there were 116 less crimes in the Arbroath area this year com-pared to last. It would appear that our communities are reassured by this reduction, given that 84.6% of people felt that crime had reduced or remained the same in their area, and significantly fewer local people

(34.1 percentage point reduction) felt they were likely to become a victim of crime. Crime has no place at any time of year; however I am aware of the potential impact it has on victims over the festive period. Therefore, I am delighted to see that vandalism, theft and break-ins are all in de-cline as we approach Christmas. Whilst I am bouyed up by these results, I remain committed to seeking further improvement for people in the Arbroath and Friockheim area, and all local police officers share this vision. Over the next month we will deliver our most visible festive policing campaign to date, focussing on en-suring that people intent on enjoying the festivities are able to do so in a safe environment. We will have more police officers on the streets during business hours to protect shops and shoppers, and during the evenings to patrol the local pubs, clubs and restau-rants. We will clamp down on alcohol misuse as it has been shown to contribute to violent crime and domestic abuse. We are committed to Operation Lynchpin, focussing on offering reassurance and support to the potential victims of domestic violence, and targeting known perpetrators of domestic crime. It is acknowledged that although violent crime locally has reduced by 39.3% this year, the festive season has the potential to see a rise in this type of crime, therefore we are ready to combat this possibility. The results show a 20 percentage point increase in our perceived visibility locally, and this reflects the efforts made in recent months to be seen in our com-munities. We are determined to continue to provide local people with a highly visible and approachable policing presence over the festive period and into 2013.

SECTION 4: CARNOUSTIE Main areas of public concern: speeding, youths causing annoyance , anti-social behaviour & dangerous driving CRIME Highlights

• Reduction of 31.0% in groups 1 to 4 (83 crimes) - best reduction across LPA

• Reduction of 37.4% in crimes of vandalism (49 crimes)

DETECTION RATE

21

Performance alert! • Deterioration in the detection rate for

groups 1 to 4 from 35.4 to 29.7% • Deterioration in the detection rate for van-

dalism from 34.4% to 23.2%


• Best results across LPA for measures relat-ing to updating the public and overall cus-tomer experience

PUBLIC PERCEPTION Highlights

• 8.5% of residents said they were concerned at becoming a victim of crime in their neighbourhood—best result across LPA—and a significant improvement on the 30.3% recorded at the same time last year.

TARGETED COMMUNITY ACTIVITY Inspector Fiona Jarrett said: I was again pleased to see that there was a reduc-tion in crimes across the section. Our main area of concern was rural thefts of diesel and tools but due to an increase in rural patrols and roadblocks we achieved good detections during November. These arrangements will be continued as a deterrent into the future. In the run up to Christmas, extra attention will be paid to residential areas as we are aware that many homes will contain a number of expensive items purchased as Christmas presents that would not be there, under normal circumstances. Officers will be offering crime prevention advice where necessary.

Standard of Service/ Public Perception We do aim to keep complainers up to date and my officers are instructed to contact complainers on a regular basis so they are aware of the enquiries we are carrying out in order to detect their crimes. The figures show that the section has the best overall customer experience figures and I will do all I can to ensure this is maintained.

We also have a very good record in the section for making our public feel safe. Only 8.5% of residents stated that they were concerned at becoming a vic-tim of crime compared to 30.3% at the same time last year.

SAFER COMMUNITIES November update TARGETED COMMUNITY ACTIVITY Sergeant Fergus Storrier said: ‘Highlights from the Community Safety Side from November include – The launch of Operation After Dark tied in with the Festive Policing plan to raise awareness about crime prevention issues for the public of Angus in-cluding leaflet drops in vulnerable areas. ‘Safe Drive Stay Alive’ is a multi partnership project which was run at the Reid Hall in Angus with hun-dreds of S5 and S6 pupils plus Angus College Stu-dents attending. The event delivered a hard hitting message about road safety to these age groups and potential young drivers. ‘The Monifieth Friday Night Project’ continued from the Community Cabin in Monifieth with Community Officer Sheena Melvin and other partners in atten-dance offering support to young people to keep them off the streets and engaged in positive activity. ‘Just Play’ is a partnership project between Tayside Police and Angus Council, and funded by Cashback for Communities, extends from Arbroath into Bre-chin and Forfar with a partnership awareness ses-sion taking place in Brechin. The project aims to in-troduce play into the lives of 0-3 year old children of risk-taking parents to support the children to develop more positive pathways.


22

POLICING ANGUS

CRIME

2012-13 R

esult

2011-12 R

esult

% / p

p C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

2012-13 R

esult

2011-12 R

esult

%/pp C

hange

Groups 1-4 2200 2139 2.9% 757 609 24.3% 594 482 23.2% 664 780 -14.9% 185 268 -31.0%

- Detection rate 42.8% 45.9% -3.1 40.3% 41.2% -0.9 43.6% 48.3% -4.7 48.5% 51.7% -3.2 29.7% 35.4% -5.7

Violent Crime (G1) 55 58 -5.2% 23 12 91.7% 11 10 10.0% 17 28 -39.3% 4 8 -50.0%

- Detection rate 90.9% 93.1% -2.2 95.7% 91.7% 4.0 90.9% 90.0% 0.9 82.4% 96.4% -14.1 100.0% 87.5% 12.5

Indecency (G2) 56 80 -30.0% 13 19 -31.6% 17 16 6.3% 19 37 -48.6% 7 8 -12.5%

- Detection rate 92.9% 68.8% 24.1 69.2% 78.9% *** 117.6% 68.8% 48.9 73.7% 64.9% 8.8 128.6% 62.5% ***

Dishonesty (G3) 1273 1199 6.2% 470 370 27.0% 316 265 19.2% 403 444 -9.2% 84 120 -30.0%

- Detection rate 45.7% 50.5% -4.8 41.3% 44.9% -3.6 49.1% 55.5% -6.4 52.9% 57.7% -4.8 23.8% 30.8% -7.0

Mal Mischief, vandalism (G4) 816 802 1.7% 251 208 20.7% 250 191 30.9% 225 271 -17.0% 90 132 -31.8%

- Detection rate 31.5% 33.3% -1.8 31.9% 28.4% 3.5 29.6% 34.6% -5.0 36.0% 35.4% 0.6 24.4% 34.8% -10.4

Robbery 9 5 80.0% 5 0 *** 0 1 -100.0% 3 3 0.0% 1 1 0.0%

- Detection rate 77.8% 100.0% *** 80.0% ~ *** ~ 100.0% *** 66.7% 100.0% *** 100.0% 100.0% ***

Vandalism 771 765 0.8% 234 200 17.0% 237 176 34.7% 218 258 -15.5% 82 131 -37.4%

- Detection rate 30.6% 31.5% -0.9 32.1% 27.0% 5.1 27.8% 31.3% -3.4 34.9% 33.7% 1.1 23.2% 34.4% -11.2

Domestic Housebreaking 66 70 -5.7% 26 31 -16.1% 19 17 11.8% 15 16 -6.3% 6 6 0.0%

- Detection rate 37.9% 38.6% -0.7 30.8% 32.3% -1.5 42.1% 41.2% 0.9 46.7% 50.0% -3.3 33.3% 33.3% ***



POLICING ANGUSSECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

23

POLICING ANGUS


2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 95.1% 91.3% 3.8 96.5% 93.8% 2.7 94.0% 88.3% 5.7 98.5% 90.4% 8.1 90.4% 94.1% -3.7



enquiry

85.0% 82.1% 84.8% -2.7 79.4% 90.9% -11.5 86.7% 90.9% -4.2 80.4% 75.0% 5.4 83.3% 85.7% -2.4




65.0% 70.1% 59.2% 10.9 58.0% 60.5% -2.5 67.4% 43.8% 23.6* 69.8% 66.0% 3.8 86.7% 69.7% 17.0


following their contact to report a crime85.5% 74.2% 11.3 69.6% 71.4% -1.8 86.2% 65.2% 21.0 87.1% 80.0% 7.1 94.1% 80.0% 14.1




46.8% 43.5% 3.3 48.1% 50.0% -1.9 35.3% 24.0% 11.3 45.5% 45.0% 0.5 63.6% 61.1% 2.5


85.0% 88.0% 83.1% 4.9 82.7% 78.8% 3.9 81.8% 80.4% 1.4 94.1% 87.2% 6.9 92.2% 86.5% 5.7

Response Rate 52/126 (41.3%)237/672 (35.3%) 59/169 (34.9%) 56/173 (32.4%) 70/204 (34.3%)

KEY PERFORMANCE RESULTS: ANGUS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to NOVEMBER 2012


First Contact

- An improvement in satisfaction with service at first contact from 91.3% to 95.1%. This result exceeds the force target set at 94.0%.

- A reduction in identifying the person dealing with the enquiry from 84.8% to 82.1%.

Updating the Public

- A 10.9 percentage point improvement in updating the public from 59.2% to 70.1%, the highest result across the force. This result again exceeds the force target set at

65.0%.

When analysed by reason for contact - 85.5% of those who reported a crime were updated compared to 74.2% the previous year. A further improvement was also

evident in relation to those whose contact was for reasons other than to report a crime whereby 46.8% received an update compared to 43.5% in 2011.

Customer Experience

- Improvement in overall customer experience from 83.1% to 88.0%, the highest result across the force.

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

24

POLICING ANGUS


change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change


place to live



to live

96.5% 93.8% 2.7 92.1% 89.4% 2.7 98.3% 97.8% 0.5 93.5% 85.7% 7.8 100.0% 100.0% 0.0






past year

86.8% 70.4% 16.4* 89.7% 75.8% 13.9 84.4% 72.3% 12.1 84.6% 55.2% 29.4* 90.2% 77.5% 12.7

Feelings of safety



…During the day 96.3% 96.6% -0.3 94.6% 97.8% -3.2 96.7% 97.9% -1.2 95.6% 91.7% 3.9 97.9% 98.5% -0.6

…After dark 67.4% 69.8% -2.4 70.6% 60.8% 9.8 58.5% 63.9% -5.4 59.1% 56.5% 2.6 85.3% 77.6% 7.7


victim of crime



their neighbourhood

19.4% 33.0% -13.6* 21.6% 27.9% -6.3 26.3% 19.6% 6.7 20.0% 54.1% -34.1* 8.5% 30.3% -21.8*

Police Visibility




visible presence

60.1% 48.9% 11.2* 53.8% 50.0% 3.8 60.0% 53.9% 6.1 56.4% 36.1% 20.3 66.7% 52.7% 14.0



Response Rate


Speeding (14.7%)


(11.8%)

Antisocial behaviour (11.8%)

50/176 (28.4%)195/672 (29.0%) 38/152 (25.0%) 61/160 (38.1%) 46/184 (25.0%)

Speeding (21.2%)


(12.1%)

Antisocial behaviour (9.1%)

Dangerous driving (9.1%)

Speeding (21.0%)



(12.3%)


Speeding (19.2%)


(13.0%)

Speeding (26.7%)



(13.3%)

ANGUS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - NOVEMBER 2012

POLICING

ANGUS

SECTION 1

Forfar and Kirriemuir

SECTION 2

Montrose and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

25

POLICING ANGUS: Crime in more detail POLICING ANGUS



known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %


Murder 2 2 100.0% 0 0 - -2 -100.0% 0 0 -

Attempted Murder 5 5 100.0% 8 8 100.0% 3 60.0% 0 0 -


Serious Assault 29 26 89.7% 21 18 85.7% -8 -27.6% 2 3 150.0%

Robbery (Incl attempts) 5 5 100.0% 9 7 77.8% 4 80.0% 0 0 -


Pos of Firearm with intent to endanger life 0 0 - 0 0 - 0 - 0 0 -

Abduction 2 2 100.0% 5 4 80.0% 3 150.0% 1 1 100.0%

Threats 3 2 66.7% 2 2 100.0% -1 -33.3% 0 1 -

Others 0 0 - 0 0 - 0 - 0 0 -

GROUP 1 - TOTAL 58 54 93.1% 55 50 90.9% -3 -5.2% 3 5 166.7%

GROUP 2 ~ Crimes of IndecencyRape 14 10 71.4% 9 4 44.4% -5 -35.7% 1 0 0.0%




Public Indecency 8 4 50.0% 5 2 40.0% -3 -37.5% 0 0 -

Others 1 1 100.0% 3 2 66.7% 2 200.0% 2 0 0.0%

GROUP 2 - TOTAL 80 55 68.8% 56 52 92.9% -24 -30.0% 12 9 75.0%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 70 27 38.6% 66 25 37.9% -4 -5.7% 7 1 14.3%

Housebreaking ~ domestic non-dwelling 30 6 20.0% 46 4 8.7% 16 53.3% 7 1 14.3%

Housebreaking ~ commercial 49 15 30.6% 69 13 18.8% 20 40.8% 6 2 33.3%


Theft, attempt theft from locked motor vehicle 26 3 11.5% 24 8 33.3% -2 -7.7% 7 3 42.9%


Convicted thief in poss.of tools etc. w.i. to steal 0 0 - 0 0 - 0 - 0 0 -

In building with intent to steal 21 18 85.7% 8 7 87.5% -13 -61.9% 0 0 -

Theft 835 451 54.0% 792 428 54.0% -43 -5.1% 93 43 46.2%

Theft from motor vehicle 49 14 28.6% 38 3 7.9% -11 -22.4% 6 1 16.7%

Reset 3 3 100.0% 7 7 100.0% 4 133.3% 2 2 100.0%

Embezzlement 2 3 150.0% 3 0 0.0% 1 50.0% 0 0 -

Fraud 51 30 58.8% 93 37 39.8% 42 82.4% 18 2 11.1%

Others 2 2 100.0% 63 25 39.7% 61 3050.0% 14 6 42.9%

GROUP 3 - TOTAL 1199 606 50.5% 1273 582 45.7% 74 6.2% 169 62 36.7%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 17 8 47.1% 22 7 31.8% 5 29.4% 1 0 0.0%

Malicious Damage/Vandalism 765 241 31.5% 771 236 30.6% 6 0.8% 73 22 30.1%

Others 20 18 90.0% 23 14 60.9% 3 15.0% 2 2 100.0%

GROUP 4 - TOTAL 802 267 33.3% 816 257 31.5% 14 1.7% 76 24 31.6%

SUB-TOTAL OF GROUPS 1 TO 4 2139 982 45.9% 2200 941 42.8% 61 2.9% 260 100 38.5%

GROUP 5 ~ Other crimesPublic mischief & wasting police time 12 13 108.3% 13 13 100.0% 1 8.3% 3 3 100.0%



General attempts to pervert the course of justice 8 8 100.0% 15 13 86.7% 7 87.5% 4 2 50.0%


Bail - Fail to keep conditions 113 113 100.0% 121 120 99.2% 8 7.1% 9 9 100.0%



Drugs - personal possession 202 205 101.5% 211 211 100.0% 9 4.5% 31 32 103.2%


Others 13 11 84.6% 21 17 81.0% 8 61.5% 3 2 66.7%

GROUP 5 - TOTAL 484 486 100.4% 496 490 98.8% 12 2.5% 63 60 95.2%

TOTAL OF GROUPS 1 TO 5 2623 1468 56.0% 2696 1431 53.1% 73 2.8% 323 160 49.5%


26

Policing Perth & Kinross: Community Summaries ~ April to November 2012


SECTION 3: PERTH CITY Main areas of public concern: vandalism/graffiti, speeding and youths causing annoyance CRIME Highlights

• Reduction of 12.0% for vandalism (46 crimes)

• Domestic housebreaking down 23.9% from 71 to 54


• 12.6 percentage point drop in detection rate for crimes of dishonesty from 60.7% to 48.2%

STANDARDS OF SERVICE Performance Alert

• A significant 16.3 percentage point deterio-ration in terms of updating the public from 60.3% last year to 44.0% this year

• A significant 14.6 percentage point deterio-ration in the overall satisfaction rating from 85.9% last year to 71.3% this year

SECTION 5: EAST PERTHSHIRE Main areas of public concern: speeding, house-breaking, youths causing annoyance CRIME Highlights

• Best reduction in LPA for groups 1 to 4 of 21.0% (105 fewer crimes)

• Vandalism down by 27.7% (41 fewer crimes).


• A fall of 15.0 percentage points in detection rate for crimes of dishonesty from 44.4% to 29.4%. However, this result was an im-provement for the fifth month in succession (16.3% in June)

SECTION 6:

SOUTH PERTHSHIRE Main areas of public concern: speeding, drug dealing/abuse and housebreaking DETECTION RATE Highlights

• Reduction of 33.3% for domestic house-breaking from 24 to 16

Performance alert!

• Fall in detection rate for Groups 1 to 4 from 44.1% to 31.0% over a similar number of crimes recorded

• Fall in detection rate for crimes of dishon-esty from 46.9% to 24.3%

SECTION 7: NORTH AND WEST PERTHSHIRE Main areas of public concern: speeding, drug dealing/drug abuse and housebreaking


• Increase of 44.8% in Groups 1 to 4 from 163 to 236

DETECTION RATE Highlight

• Improvement in the detection rate for groups 1 to 4 from 36.2% to 43.6%

• Crimes of dishonesty detection rate im-proved from 31.9% to 44.0%

TARGETED COMMUNITY ACTIVITY Inspector Julie Robertson said: ‘North and West Perthshire continues to be a low crime area therefore I would again highlight caution when interpreting percentage crime increases which can appear dramatic when we are dealing with such a small number of crimes. One area of concern from the figures is the increase in Domestic Housebreakings when compared with last year from 3 to 29. This increase was due to a series of break-ins to caravans in the Pitlochry and Dunkeld areas earlier this year. The culprit for those break-ins was arrested and a report submitted to the Procurator Fiscal.

27

Policing Perth & Kinross: Community Summaries ~ April to November 2012

Although our detection rate for Housebreakings has gone up to 75.9% we cannot become complacent and to that end I ensure section supervisors review these crimes in order to identify all possible lines of enquiry are carried out taking every opportunity for detections. Furthermore I have ensured dedicated resources using special constables in conjunction with section officers and officers from Central Scot-land Police, to coordinate our activities in proactively patrolling our rural roads. The objective is to disrupt and deter criminal movement, whilst providing public reassurance. This activity will continue over the fes-tive period. Although group 1 – 4 crimes show a significant in-crease of 44.8% this is due mainly to the rise in group 2 and 3 crimes, (indecencies – many of which were historical, and dishonesties) although we have improved detection rates for these crimes, 68.4% and 44% respectively (a substantial increase). This has consequently impacted on the overall detection rates for Group 1 – 4 crimes from 36.2 % to 43.6% with the most noticeable increased detections being in relation to crimes of dishonesties (over 12 percent-age points from previous month). I am also very pleased to see officers continue to fo-cus on providing a good quality of service to the pub-lic which is reflected in the excellent overall satisfac-tion rating of 90.0%, given by our customers.’


28

POLICING PERTH & KINROSS

CRIME

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

Groups 1-4 2694 2805 -4.0% 1488 1559 -4.6% 395 500 -21.0% 575 583 -1.4% 236 163 44.8%

- Detection rate 41.6% 50.3% -8.7 46.6% 55.7% -9.1 37.2% 45.2% -8.0 31.0% 44.1% -13.1 43.6% 36.2% 7.4

Violent Crime (G1) 92 104 -11.5% 63 71 -11.3% 13 13 0.0% 12 14 -14.3% 4 6 -33.3%

- Detection rate 87.0% 92.3% -5.4 90.5% 95.8% -5.3 84.6% 84.6% 0.0 66.7% 78.6% -11.9 100.0% 100.0% 0.0

Indecency (G2) 106 71 49.3% 44 24 83.3% 14 24 -41.7% 29 21 38.1% 19 2 850.0%

- Detection rate 77.4% 57.7% 19.6 59.1% 70.8% -11.7 135.7% 50.0% 85.7 82.8% 57.1% 25.6 68.4% 0.0% 68.4

Dishonesty (G3) 1813 1886 -3.9% 1011 1047 -3.4% 248 304 -18.4% 395 422 -6.4% 159 113 40.7%

- Detection rate 40.0% 53.3% -13.2 48.2% 60.7% -12.6 29.4% 44.4% -15.0 24.3% 46.9% -22.6 44.0% 31.9% 12.2

Mal Mischief, vandalism (G4) 683 744 -8.2% 370 417 -11.3% 120 159 -24.5% 139 126 10.3% 54 42 28.6%

- Detection rate 34.3% 36.2% -1.9 33.5% 35.5% -2.0 36.7% 42.8% -6.1 36.0% 28.6% 7.4 29.6% 40.5% -10.8

Robbery 31 25 24.0% 27 23 17.4% 2 0 *** 2 2 0.0% 0 0 ***

- Detection rate 83.9% 88.0% -4.1 88.9% 91.3% -2.4 50.0% ~ *** 50.0% 50.0% *** ~ ~ ***

Vandalism 618 686 -9.9% 337 383 -12.0% 107 148 -27.7% 126 115 9.6% 48 40 20.0%

- Detection rate 32.8% 35.0% -2.1 32.9% 34.2% -1.3 37.4% 43.2% -5.9 31.0% 26.1% 4.9 27.1% 37.5% -10.4

Domestic Housebreaking 114 117 -2.6% 54 71 -23.9% 15 19 -21.1% 16 24 -33.3% 29 3 866.7%

- Detection rate 44.7% 38.5% 6.3 38.9% 38.0% 0.9 40.0% 36.8% 3 12.5% 41.7% -29.2 75.9% 33.3% ***



POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North and

West Perthshire

29



2012-13 Target

2012-13 Result

2011-12 Result

% / p

p Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change

2012-13 Result

2011-12 Result

%/pp Change


94.0% 94.0% 98.0% -4.0* 91.6% 97.1% -5.5 96.7% 100.0% -3.3 95.2% 97.2% -2.0 92.4% 100.0% -7.6



enquiry

85.0% 87.0% 88.8% -1.8 83.9% 89.1% -5.2 87.3% 91.4% -4.1 90.8% 90.0% 0.8 84.8% 80.0% 4.8




65.0% 65.4% 65.0% 0.4 44.0% 60.3% -16.3* 72.6% 70.6% 2.0 72.3% 65.7% 6.6 78.8% 73.9% 4.9


following their contact to report a crime82.9% 72.7% 10.2 81.5% 66.7% 14.8 89.4% 73.5% 15.9 73.8% 79.5% -5.7 91.7% 80.0% 11.7




39.3% 53.8% -14.5 26.3% 52.0% -25.7 42.3% 64.7% -22.4 66.7% 42.3% 24.4 50.0% 69.2% -19.2


85.0% 81.4% 86.6% -5.2 71.3% 85.9% -14.6* 82.5% 89.5% -7.0 86.9% 86.7% 0.2 90.9% 83.4% 7.5

Response Rate

KEY PERFORMANCE RESULTS: PERTH & KINROSS LPA SCORECARD - STANDARDS OF SERVICE - APRIL to NOVEMBER 2012

55/123 (44.7%)351/864 (40.6%) 111/283 (39.2%) 91/211 (43.1%) 94/247 (38.1%)


First Contact

- A statistically significant reduction in satisfaction with service at first contact from 98.0% to 94.0%. This result achieves the force target set at 94.0%.

- Reduction in identifying the person dealing with the enquiry from 88.8% to 87.0%.

Updating the Public

- Improvement of 0.4 percentage points in updating the public rising from 65.0% to 65.4%. This result exceeds the force target set at 65.0%.

When analysed by reason for contact - 82.9% of those who reported a crime were updated compared to 72.7% the previous year. Conversely, a reduction was evident in

relation to those whose contact was for reasons other than to report a crime whereby 39.3% received an update compared to 53.8% in 2011.

Customer Experience

- Reduction in overall customer experience from 86.6% to 81.4%.

POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

30



change in results)

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change

2012-13

2011-12

Change


place to live



to live

92.0% 94.6% -2.6 88.6% 87.2% 1.4 95.6% 97.5% -1.9 90.2% 97.1% -6.9 97.2% 100.0% -2.8






past year

76.8% 72.8% 4.0 78.0% 72.1% 5.9 79.3% 78.2% 1.1 70.1% 68.8% 1.3 85.2% 75.0% 10.2

Feelings of safety



…During the day 96.2% 97.3% -1.1 94.7% 93.1% 1.6 100.0% 98.8% 1.2 95.2% 98.9% -3.7 94.5% 100.0% -5.5

…After dark 63.0% 71.3% -8.3 55.0% 58.1% -3.1 63.5% 71.8% -8.3 67.1% 81.1% -14.0 69.7% 77.7% -8.0


victim of crime



their neighbourhood

29.2% 27.9% 1.3 39.2% 27.7% 11.5 28.1% 32.6% -4.5 26.3% 28.6% -2.3 17.2% 13.8% 3.4

Police Visibility




visible presence

54.5% 44.6% 9.9* 55.6% 40.9% 14.7 56.2% 44.8% 11.4 50.7% 51.3% -0.6 58.6% 31.8% 26.8



Response Rate

PERTH & KINROSS LPA SCORECARD - PUBLIC PERCEPTION ~ APRIL - NOVEMBER 2012

Speeding (16.9%)



36/128 (28.1%)267/864 (30.9%) 79/264 (29.9%) 68/208 (32.7%) 84/264 (31.8%)

Speeding (19.0%)



Speeding (19.3%)




Speeding (11.5%)


(11.5%)

Speeding (30.6%)



(10.2%)

POLICING

PERTH &

KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North & West

Perthshire

31

POLICING PERTH & KINROSS: Crime in more detail



known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

Made

known

DETECTIONS

number %


Murder 4 4 100.0% 0 1 - -4 -100.0% 0 0 -



Serious Assault 30 26 86.7% 34 27 79.4% 4 13.3% 1 0 0.0%

Robbery (Incl attempts) 25 22 88.0% 31 26 83.9% 6 24.0% 2 2 100.0%


Pos of Firearm with intent to endanger life 0 0 - 0 0 - 0 - 0 0 -

Abduction 1 1 100.0% 4 4 100.0% 3 300.0% 0 0 -

Threats 4 4 100.0% 5 4 80.0% 1 25.0% 0 0 -

Others 0 0 - 0 0 - 0 - 0 0 -

GROUP 1 - TOTAL 104 96 92.3% 92 80 87.0% -12 -11.5% 3 2 66.7%

GROUP 2 ~ Crimes of IndecencyRape 9 9 100.0% 24 16 66.7% 15 166.7% 2 3 150.0%

Assault with intent to ravish 0 0 - 3 3 100.0% 3 - 0 0 -

Indecent assault 36 23 63.9% 47 30 63.8% 11 30.6% 8 3 37.5%

Lewd & Libidinous practices 9 0 0.0% 6 14 233.3% -3 -33.3% 0 1 -


Others 5 4 80.0% 14 8 57.1% 9 180.0% 2 2 100.0%

GROUP 2 - TOTAL 71 41 57.7% 106 82 77.4% 35 49.3% 13 10 76.9%

GROUP 3 ~ Crimes of DishonestyHousebreaking ~ domestic dwelling 117 45 38.5% 114 51 44.7% -3 -2.6% 10 3 30.0%

Housebreaking ~ domestic non-dwelling 48 7 14.6% 47 12 25.5% -1 -2.1% 7 1 14.3%



Theft, attempt theft from locked motor vehicle 88 35 39.8% 75 33 44.0% -13 -14.8% 10 22 220.0%


Convicted thief in poss.of tools etc. w.i. to steal 2 2 100.0% 2 2 100.0% 0 0.0% 0 0 -

In building with intent to steal 63 45 71.4% 36 23 63.9% -27 -42.9% 9 6 66.7%

Theft 1152 619 53.7% 1088 448 41.2% -64 -5.6% 137 52 38.0%


Reset 14 14 100.0% 6 6 100.0% -8 -57.1% 0 0 -

Embezzlement 6 5 83.3% 0 0 - -6 -100.0% 0 0 -

Fraud 109 88 80.7% 152 75 49.3% 43 39.4% 14 1 7.1%

Others 18 6 33.3% 34 9 26.5% 16 88.9% 12 2 16.7%

GROUP 3 - TOTAL 1886 1005 53.3% 1813 726 40.0% -73 -3.9% 223 91 40.8%

GROUP 4 ~ Malicious Mischief, vandalism etc.Fireraising 33 12 36.4% 36 15 41.7% 3 9.1% 4 1 25.0%


Others 25 17 68.0% 29 16 55.2% 4 16.0% 6 2 33.3%

GROUP 4 - TOTAL 744 269 36.2% 683 234 34.3% -61 -8.2% 79 21 26.6%


GROUP 5 ~ Other crimesPublic mischief & wasting police time 16 15 93.8% 17 17 100.0% 1 6.3% 2 2 100.0%


Resisting arrest or obstructing police officer 60 61 101.7% 64 64 100.0% 4 6.7% 3 3 100.0%

General attempts to pervert the course of justice 22 21 95.5% 10 11 110.0% -12 -54.5% 0 1 -

Sex Offenders' register offences 0 0 - 0 0 - 0 - 0 0 -






Others 15 12 80.0% 6 6 100.0% -9 -60.0% 0 0 -

GROUP 5 - TOTAL 1048 1039 99.1% 867 858 99.0% -181 -17.3% 43 44 102.3%



32

33

C orporate support forms an important role in ensuring that appropriate resources are in place to deliver an efficient

and effective service to the public. The challenging economic climate means that robust monitor-ing and reporting processes are instrumental in ensuring that the force is on track to deliver its objectives within available re-sources . At the same time, the Scottish Government has set stretching environmental and energy reduction targets for Scotland. As a major employer in Tayside, Tayside Police is committed to demonstrating its contribution to this aim.

RESOURCES AND ASSETS

34

HEALTH & SAFETY

� Violent to Police Officers down by 10%!

� 55% fewer days lost when compared to same period last year!

RANDOM DRUG TESTING A programme of testing of both police officers and police staff is carried out. This supports the prevention and management of substance misuse within Tayside Police in order to create and maintain healthy staff and enhance public trust in services delivered by the Force. This pro-gramme does not prevent staff reporting concerns about suspected illegal activity by col-leagues, which is acted upon.

RESOURCES and ASSETS

Accidents and Violent Incidents 2012/13 2011/12 Change

Accidents to Police Officers and Staff 80 57 40%

Violence to Police Officers and Staff 226 250 -10%

Total 306 307 0%

Violent incidents to Police Officers resulting in lost time 2 4 -50%

Total number of incidents resulting in lost time 15 12 25%

Total number of days lost 266 585 -55%

Incidents reported to the Health & Safety Executive 5 9 -44%

Causation factors 2012/13% of

Total2011/12 % of Total

percentage

pt dif f

Road Traffic collisions 5 2% 6 2% 0

Manual handling 5 2% 1 0% 1

Slips, trips and falls 18 6% 11 4% 2

Training - in house and at the Scottish Police College 15 5% 4 1% 4

Exposure to violence 134 44% 145 47% -3

Assaults 49 16% 52 17% -1

Injuries caused by sharp objects 5 2% 4 1% 0

Injuries during arrests 43 14% 51 17% -3

Others 32 10% 33 11% 0

Total 306 307

Police

OfficersProbationers Police Staff

Special

Constables

Quarterly or

Monthly Total

Cumulative

Total

Positive

Results

Q1 16 8 2 0 26 26 0

Q2 13 13 1 0 27 53 0

Oct 7 9 0 0 16 69 0

Nov 7 5 7 0 12 81 0

35

SICKNESS ABSENCE


On target Below target

Last 3 months

Community Policing Div Sep Oct Nov

2012 - 13 3.4% 3.4% 3.6%

2011 - 12 3.9% 3.9% 3.9%

Dundee LPA Sep Oct Nov

2012 - 13 4.0% 3.9% 4.0%

2011 - 12 3.1% 3.1% 3.3%

Angus LPA Sep Oct Nov

2012 - 13 3.9% 4.3% 4.6%

2011 - 12 5.9% 5.8% 5.7%

Perth & Kinross LPA Sep Oct Nov

2012 - 13 2.9% 3.0% 3.1%

2011 - 12 4.6% 4.5% 4.4%

Working Days Lost

Apr to NovAve. per

person

Community Policing Div Days lost

Short 2068

Medium 1040

Long Term 3119

All Days Lost 2012-13 6227 5.0

All Days Lost 2011-12 6723 5.5

Percentage difference -7%

Dundee LPA Days lost

Short 807

Medium 428

Long Term 1279

All Days Lost 2012-13 2514 5.6

All Days Lost 2011-12 2096 4.6

Percentage difference 20%

Angus LPA Days lost

Short 458

Medium 240

Long Term 972

All Days Lost 2012-13 1670 6.2

All Days Lost 2011-12 2084 7.7


Perth & Kinross LPA Days lost

Short 526

Medium 208

Long Term 643

All Days Lost 2012-13 1377 4.3

All Days Lost 2011-12 1922 6.1


Colour Key

Target 4%Absence Rate

POLICE OFFICERS On target Below target

Last 3 months

Community Policing Div Sep Oct Nov

2012 - 13 4.9% 5.1% 5.3%

2011 - 12 3.5% 3.5% 3.7%

Dundee LPA Sep Oct Nov

2012 - 13 3.7% 4.2% 4.8%

2011 - 12 3.5% 3.5% 3.7%

Angus LPA Sep Oct Nov

2012 - 13 4.5% 5.3% 5.7%

2011 - 12 4.9% 4.5% 5.0%

Perth & Kinross LPA Sep Oct Nov

2012 - 13 4.7% 5.5% 5.4%

2011 - 12 2.4% 2.5% 2.5%

Working Days Lost

Apr to NovAverage per

person

Community Policing Div Days lost

Short 909

Medium 752

Long Term 2388

All Days Lost 2012-13 4049 7.8

All Days Lost 2011-12 2960 5.3


Dundee LPA Days lost

Short 139

Medium 84

Long Term 228

All Days Lost 2012-13 451 6.8

All Days Lost 2011-12 424 5.4


Angus LPA Days lost

Short 74

Medium 93

Long Term 265

All Days Lost 2012-13 432 8.5

All Days Lost 2011-12 407 7.5


Perth & Kinross LPA Days lost

Short 58

Medium 39

Long Term 343

All Days Lost 2012-13 440 7.8

All Days Lost 2011-12 228 3.6


Colour Key

Target 4%Absence Rate

POLICE STAFF

36

TOIL AND MODIFIED DUTIES


30st November 2012POLICE OFFICERS

Time off in Lieu (TOIL) No of Hours No of Officers Average per Officer

Dundee 13288 479 28

Angus 9828 270 36

Perth & Kinross 11929 323 37

Others 7599 176 43

Total 42,644 1,248 34

30th November 2012POLICE OFFICERS

Modified (Light) Duties No of Officers Modified (Protected) No of Officers

Dundee 12 Dundee 5

Angus 8 Angus 4

Perth & Kinross 15 Perth & Kinross 2

Others 15 Others 1

Total 50 Total 12

Modified Duties Modified duties are defined as temporary, short term rehabilitation duties or working conditions approved to assist an individual’s return to the full extent of their duties following illness or injury by permitting return to work of a less demanding capacity. Modified (Protected) duties are generally those which are pregnancy related. There were 62 officers on modified duties as at 0th November 2012. This accounted for 5% of overall police strength. The tables below relate to the number of officers throughout Tayside.

Time off in Lieu (TOIL) In line with Police Regulations, officers are compensated in respect of time spent on duty after normal tour ends or where they have been recalled to duty etc. These additional hours can be taken as payment or ac-crued as time off in lieu of payment. A record is kept of the number of TOIL hours accrued by officers. The tables below relate to the number of hours accrued throughout Tayside as at 30th November 2012

37

STAFF TRAINING & DEVELOPMENT

COURSES Cumulative

2012/13 Sep Oct Nov Apr to Nov

Number of courses held 152 103 161 866

Maximum student places available 1032 659 910 6128

Total number of students attending 995 625 768 5754

Percentage of uptake 96% 95% 84% 94%

Total number of training days delivered 1031 834 1047 6666

SATISFACTION

Apr - Nov

890

The pre-course information was …

94.9%

95.7%

96.9%

The content of the course was …

99.2%

99.5%

99.9%

The course itself was …

98.9%

92.7%

98.0%

98.2%

99.2%

890 responses

relevant to my objectives

Taking everything into consideration, the course met my expectations

received in sufficient time

appropriate and with necessary detail

clear and easily understood

well structured

easy to follow

delivered effectively

well organised

the correct length

sufficient for my objectives

Last three months

To what extent do you agree with each of the following statements


38


Force Contact Centre This year, the Force Contact Centre (FCC) has experienced high levels of staff abstractions through sick leave. Staffing resilience had a negative impact on performance and, in an effort to improve overall resil-ience, a ‘Call Handling to Dispatch’ training migration plan has been implemented.

FORCE CONTACT CENTRE

November 2012 TARGET

PUBLIC FEEDBACK ON CUSTOMER SERVICE: FIRST CONTACT 2012/13 2011/12 Change (pp)

Overall satisfaction rating for time taken to answer the phone - emergency call 94.6% 97.8% -3.2

Overall satisfaction rating for time taken to answer the phone - non-emergency call 90.6% 92.6% -2.0

% of respondents provided with the name of the person dealing with their enquiry 85.0% 83.9% 85.3% -1.4

% of respondents who were satisfied that the person dealing with their enquiry was

courteous and attentive98.4% 98.6% -0.2


knowledgeable96.7% 96.3% 0.4


able to explain what would happen next91.9% 93.1% -1.2

Customer Experience

Overall satisfaction rating for treatment at first contact92.7% 93.2% -0.5

Overall satisfaction rating for service provided at first contact 94.0% 94.8% 94.2% 0.6

FORCE COMMUNICATIONS CENTRE - CALL MANAGEMENT: Nov

EMERGENCY 2012/13 2011/12 Change

Number of emergency calls 31811 34993 -9.1% 3788

Average speed of answer - emergency calls (%) (Target 90%)<10

secs88.0% 86.8% 1.2 85.1%

Average call duration (seconds) 110 n/a ~ n/a

Average number of contacts handled per hour (demand) n/a n/a ~ n/a

NON-EMERGENCY

Number of non-emergency calls 166127 169039 -1.7% 21433

Average speed of answer - non-emergency calls (%) <40

secs63.0% 83.0% -20 64.9%

Average call duration (seconds) 178.0 n/a ~

Average number of contacts handled per hour (demand) n/a n/a ~ n/a

TAYSIDE CALLERS

April to November

39

FLEET ~ NOVEMBER 2012 Budget Position @ (month in arrears) 2012/13 2011/12

Percentage

Point Change

Percentage of total spend 64.4% 64.0% 0.4

Vehicle Accident Reports

Accidental 113 129 -12.4%

Body Fluid 11 17 -35.3%

Mis-fuel 1 1 ~

Unreported 37 40 -7.5%

Vandalism 7 8 -12.5%

Total 169 195 -13.3%

Accidents per Local Policing Area

Dundee 45 45 0.0%

Angus 49 67 -26.9%

Perth & Kinross 40 48 -16.7%

Headquarters Division 35 35 0.0%

Total 169 195 -13.3%

Fleet Mileage per Local Policing Area

Dundee 689,631.00 702,672.00 -1.9%

Angus 745,168.00 701,645.00 6.2%

Perth & Kinross 1,047,794.00 879,591.00 19.1%

Headquarters Division 684,893.00 621,730.00 10.2%

Total 3,167,486 2,905,638 9.0%

Average Fuel Consumption (mpg) per LPA

Dundee 31.6 31.6 0.0

Angus 31.9 31.5 0.4

Perth & Kinross 31.6 31.1 0.5

Headquarters Division 35.5 31.7 3.8

Average 32.6 31.5 1.2


WHO TO CONTACT

Performance and Planning Unit

0300 111 2222

Email: [email protected]

www.tayside.police.uk

Twitter: @statspolice

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Documents

November 2012 - Performance Report