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In This Issue
ISSUE 10 * November 2013
net WORK
Allied Price Upload Module
Flexible and Comprehensive Pricing Solution
FDC Solutions’ Allied Price Upload
utility was created to simplify the
process of uploading allied price
changes and part information into
the DBS parts system. It bypasses
any customized programming or
tedious manual processes involved
with conventional price or part in-
formation changes from allied ven-
dors.
Easily and effortlessly, you can:
Upload price changes
New part information
Part description changes
Core parts and pricing
Without the Allied Price Upload
tool, parts price updates for Allied
suppliers can be a very manual,
time-consuming task. If updates
are not done via data entry, every
time suppliers change the format
used for their price data, the price
update programs must be manually
corrected to properly map suppli-
er’s data to the proper DBS fields,
requiring IT resources you most
likely cannot spare. Multiply this
effort by the diverse number of
suppliers, and you can easily invest
hours you do not have. The Allied
Price Upload tool can solve this!
Features:
The product contains four major steps: 1. Determine the format of the
data.
2. Assign the tags by mapping
the data via an easy to use
Windows-based tool
3. Set the parameters for the
job submission. Pick the SOS
to upload.
4. Click Run! Once you click
Run, the Upload tool will con-
vert the file, FTP the file to
the AS/400, and schedule the
Price Update job.
Benefits:
Before and after inventory dol-lar valuation reports are gener-ated as well as a control and error report. Mapped fields can be saved
by SOS. No need to assign
tags from scratch after initial
setup
Can handle cores, replaced
parts
Dry run feature generates
reports only, no file updates
Call and schedule a demo. See firsthand how this user friendly application can save you time and money!
Pg. 1
Pg. 2
Pg. 3
Allied Price Upload
Module
Mach 1—Machine
Orders
What is an AS/400
PTF?
DICE Team Projects
Update
Technical Health Check
ERP Support Webinar
Series
Pg. 4 Dealer Happenings
DBS Installation
Parts Operation
Seminar
DICE Team Projects Update Complete Assessment of Your IT infrastructure
Warranty Claims Web Service
Phase 1 Status: Implementing
The initial install of the Warranty Claims
Web service interface has been very
successful and is already in production
at seven dealerships with another six
installs scheduled over the next two
weeks. This interface must be in place
by Feb 2014, or claims will have to be
entered in CLAIMSi.
Phase 2 Status: Design
We are currently designing an enhance-
ment pack (known as Phase 2) that will
add five additional required fields CAT
has recently added to the Web service.
In addition, this enhancement will re-
place the batch mailbox process with a
process using the Web service instead.
CAT Used Web Service
CATUsed Equipment:
Implementing
With three dealers already in production,
three additional dealers testing, and
three more scheduled for install, we are
making good process rolling out the
CATUsed Equipment Web service inter-
face. All FDC supported dealers that
have not started this process will be
contacted shortly.
CAT Used Parts Status: Piloting
Equipment Data Web Service
Status: Piloting
We are currently working with a DBS
2.3.4 and DBSi 5.0 dealership to pilot.
If you have any questions about any
DICE interface projects, please don’t
hesitate to contact us at:
FDC Solutions is pleased to an-
nounce yet another service to our
ever expanding suite of dealer of-
ferings. The FDC “Technical Health
Check” is a comprehensive solu-
tion designed to provide dealers
with a searing audit of the compo-
nents that make up their larger
technical infrastructure’s central
nervous system.
Led by industry experts with hun-
dreds of years of experience spe-
cifically within the Caterpillar mar-
ketplace, the FDC Technical Health
Check analyzes, evaluates, and
makes comparative judgments on
a host of areas within the following
macro-level fields:
Security
Performance
Operating System
System Backup and Recovery
After focused scrutiny, the FDC
team develops an inclusive re-
port detailing its findings while
also making recommendations
for any areas requiring action or
additional dialogue.
Whether acting as guidepost for
improvement(s) or supplying
dealers with much needed
peace of mind, the FDC Tech-
nical Health Check provides
clarity, form, and function within
this critical sphere.
Please contact FDC today to
learn more or schedule this
service.
DBS Report(s) Review – Inventory Control
FDC’s webinar series promotes
efficiencies, best practices, and
general philosophies to our DBS/
DBSi ERP support dealers. Dedi-
cated exclusively to our ERP Sup-
port dealers, the monthly webinar
series helps dealers expand their
working knowledge of and maxim-
ize utility with DBS/DBSi.
Our recent webinar contained an
overview of the key reports stem-
ming from the Parts Inventory Con-
trol daily run (PCJN0500S). Deal-
ers were provided a guideline for
efficiencies in maintaining parts
inventories, billings, reporting, and
other related processes.
The interaction with the audi-
ence provided ideas on who
should review/maintain key re-
ports and at what frequency.
Reporting Subsets:
Daily Returns
Backorders
Inventory Print Queues
FDC offers this forum to our
ERP Support Dealers as anoth-
er value-added service free of
additional costs. As always,
dealers are welcome to contact
our team with questions, sug-
gestions, or feedback.
Mach 1—Machine Orders Issue and Resolution
(Program Temporary Fix)
Recently, we have learned that direct
LU6.2 machine orders that are Mach 1
Orders are NOT automatically updating
the MSO (Machine Shipping Order)
back into the EMS Order. A message
continues to be sent from Caterpillar to
the screen that the ‘Order was Re-
ceived’, accompanied by a message
that indicates that the Order will be sent
to Mach 1.
Mach 1 Orders are identified for those
models where the Caterpillar facility has
implemented Mach 1. Machine orders
that are being placed to facilities NOT
on Mach 1 will continue to process in
CMOPS and WILL get the MSO number
updated as usual.
The reason that the MSO number is not
getting updated is because the MSO
number is not available until the Order
gets to Mach 1; in essence, there is no
interface between CMOPS and Mach 1
that enables this MSO number to exist
when the LU6.2 Order is placed. The
effect of not getting the MSO number
updated is that no Acknowledgments get
applied because no match occurs.
The work-around to solve this would be
to find the assigned MSO number in
Mach 1, then manually input the MSO
number via MNTEMORD (Order Mainte-
nance) so that Acknowledgments can
match and update the order while being
filled from Caterpillar.
If you need further clarification for the
resolution, please contact our Support
Desk for assistance.
Caterpillar is migrating warranty
claim processing to a web service
based solution. The web service
will allow dealers to submit a claim
and receive an immediate re-
sponse from Caterpillar on any
claim errors. Prior to implementa-
tion, dealers should review the Pro-
gram Temporary Fixes (PTF’s) on
their AS/400 and determine if the
PTF’s are up-to-date.
A program temporary fix (PTF) is a
temporary solution to a bug in an
IBM software product that is made
available for dealers to install.
PTFs correct problems or potential
problems and are specific to an
Operating System. PTFs also can
provide new system functionality.
PTF’s can be applied individually
but are usually made available as
part of a fix package that includes a
number of PTFs. A fix package can
be distributed as one or more
downloadable compressed files or
on a CD-ROM. PTFs carry cover
letters in members of the QGPL/
QAPZCOVER file. Each member
starts with a ‘Q’ followed by the
PTF character designation.
Major types of PTF groups:
Backup & Recovery
Printing
Database
HIPER (High Impact Pervasive)
Blade and System X integration
Java
Performance Tools
Security PTF’s in HIPER
TCPIP
Websphere
Program Temporary Fixes
(PTFs) can be applied one at a
time or grouped. PTF’s can be
applied temporary or perma-
nent. Temporary applications
save the replaced PTF into a
holding area that is removed
when the PTF is made perma-
nent. Permanent PTFs may be
removed by restoring the
Iseries to a point prior to the
PTF application. Most often an
IPL activates PTFs made tem-
porary or permanent.
PTF commands:
DSPPTF
Shows the TL marker which
can be drilled down to group
and individual PTFs
Reports any IPL actions
required
Reports status of the PTF
On Order
Not Applied: All PTFs in the
group must be applied
Save File Only: Downloaded
but not loaded or applied
Temporary or Permanent:
Can be easily removed
Superseded: Replaced by a
later PTF
Damaged: Must be loaded
again
Modifiers: Action to be taken
for PTF to reach next status
IPL: Needs IPL to make
active
PN: Need to read cover letter
to see what action to take
ACT: Similar to PND
WRKPTFGRP
Shows groups, level, status,
target release, and short text
on the group. Options show de-
tails, special handling, and re-
lated PTF groups.
Dealer Happenings
New Dealer Implementations: Allied Price Upload Program
Yancey Bros.
Georgia
November 2013
Customer Master Interface
(SAP Finance)
MacAllister Machinery
Indiana
October 2013
Freight Module
Empire Machinery
Arizona
TBD
Freight and Tax Module
Butler Machinery
North and South Dakota
TBD
Marketing Claims for Flat Rate
Work Orders
MacAllister Machinery
Indiana
October 2013
Standard Job RBOM: Import to Shop/
Counter Document
Ring Power
Florida
October 2013
Technical Health Check
Butler Machinery
North and South Dakota
October 2013
Contact us:
FDC Solutions Inc.
456 Fulton Street, Suite 298A
Peoria, IL 61602
(309) 676-7795
http://fdcsolutions.net
Gentrac Belize
The week of September 23, 2013 proved to be a successful
week of training and testing for employees at Gentrac Belize.
Dealer personnel from Cogesa in El Salvador were on-site as
well as a team from FDC Solutions to assist with the activities
associated with going live on DBS. Gentrac Belize is sched-
uled to go live on DBS Monday, December 9, 2013.
Dealers Sharing Ideas
During the week of October 7, 2013 FDC hosted seven deal-
erships at their headquarters in Peoria, IL for a Parts Opera-
tions Seminar. Designed as a tool to drive collaboration
amongst dealers, this seminar featured three days of engag-
ing dialogue facilitated by FDC but driven by the dealers
themselves. With blocks of time dedicated to engaging major
parts topics in-depth, dealers were able to discuss, compare,
and brainstorm together on shared challenges, processes,
concepts, and areas of desired improvement. As with all
things FDC, the group made sure to have a little fun too!
Due to overwhelming positive feedback from attendees, FDC
will be looking to mimic this format for other operational areas
in 2014. While dates are still to be determined, dealers should
feel free to contact us should they care to participate in future
sessions. Seminar attendance will be capped in order to ena-
ble optimal collaboration.