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Victorian Deaf Society 122nd Annual Report

Leading the way

2006

Victorian Deaf SocietyABN 56 004 058 084

Level 4, 340 Albert Street East Melbourne, Victoria 3002

P 03 9473 1111

TTY 03 9473 1199

F 03 9473 1122

E [email protected]

W www.vicdeaf.com.au

Regional Offices:

Ballarat, Bendigo, Geelong, Sale and Wangaratta

P 1300 780 225

TTY 1300 780 235

hearservice Offices

Oakleigh, Box Hill, St. Kilda, Bayswater, Brighton, Coburg, Dandenong, Frankston, Hawthorn, Melbourne (Collins St), Moonee Ponds, Sunshine.

P 1300 302 031

Vicdeaf is certified to ISO 9001: 2000 with Benchmark Certification A NOT FOR PROFIT ORGANISATION

Our MissionVicdeaf aims to improve the quality of life for deaf people. It does this by:

• Breaking down communication barriers and improving access to services.

• Increasing the status and participation of Deaf people in society.

• Providing specialist support and community services.

Aims to be• The leader in providing welfare and

communication services to Deaf and hard of hearing people in Victoria, whether directly or through alliances with other bodies.

• The clear and obvious first point of reference for Deaf and hard of hearing Victorians, especially members of the Deaf community, on all matters relating to oraffecting them.

• A comprehensive resource for all deaf people (being those who identify themselves culturally and linguistically as deaf people, as well as those who identify as being hard of hearing).

• A coordinating point for governments and their departments, statutory authorities and parliamentary and other bodies to consult on, and gain information about issues impacting upon Deaf and hard of hearing people in Victoria.

Our ValuesThe following values underpin our commitment to achieving our mission. We aim to be:

• Professional

• Welcoming

• Efficient

• Trustworthy

• Sustainable

Our Vision is for a world in which communication flows effortlessly between Deaf, hard of hearing and hearing people.

Vicdeaf Annual Report 2006�

Donations between $100 and $999

Vicdeaf Staff

Mr & Mrs A & L Adler

CBA Charity

Magistrates Court Victoria - Moe

Magistrates Court of Victoria-Ballarat

Mr K R Eisner

Mrs Mila Slonim

Mr Christopher R Batrouney

Ms Jane Batrouney

Victoria Law Foundation

Donation Home Loans

Mr David Zerman

Mr Craig Rattray

National Australia Bank Limited

Mrs D Wallach

The Ruth Fagg Foundation

Mrs B Pridgeon

Mr Frederick Renouf

Mr Robert Alfred Johnson

Mr Daniel Aghion

Mr R J Osborne

Mrs Marjory Hall

Mr J M Plunkett

Miss H M Amies

Miss Nancy Bidstrup

Mrs Anna Watt

Mrs Fiona Gray

Mrs V Higgins

Mr David Johnson

Ramon Falls Pty Ltd

Mr J D Balmford

Mrs M McGowan

Mr John Gare

Mrs J M Carvell

Mrs Jean Hadges

Mr John M Brennan

Miss Ailsa McCracken

Mr Claud V Johnstone

Brisbane Water

Mr N. Stevens

Mr Richard W Gilbert

Mrs Marjory Hemmerde

Mr David Mc Millan Browne

Dr Dulcie G Rayment

Mrs Veronique Swan

Mr Kendal Bird

Mrs V J Maskell

Mr Anthony Truono

Mr Manjit Uppal

Dr James M Gardiner

Mrs F E (Betty) Graham

Mr J P Crooks

Mrs J A Craig

Mrs Hella W Mrozik

Mr G De Pury

Mr Peter Larmour

Mr George A. Harris

Mrs Dorothy Willshire

Mr G N Wilson

Mr John A Irvine

Mr & Mrs Ron & Vicki Shields

Mr Owen G Croft

Mrs Jean Douglas

Australian Nursing Federation (Victoria)

Mr Mervyn Davies

Ms Beverley Dunn *

Mr Geoffrey Davey

Mr Donald Thornton

Mr & Mrs G & K Gibbs

Mr Len Bradford

Miss Roma Glover

Mr Bob Bransgrove

Mr & Mrs G C Gaze

Mr C A Hulls

Ms Dora Chan

Ms Helen Wadlington

Contents Page

Presidents Report 02

Board of Directors 03

CEO Report 04

‘Listen Hear!’ Report 06

Worcester Polytechnic Institute Research Project 08

3rd Mental Health and Deafness World Congress 10

Vicdeaf Christmas Rally 12

Video Relay Interpreting Service (VRIS) 14

Vicdeaf Auslan and Interpreting Service (VAIS) 16

SensWide 20

hearservice 22

Client Services 24

Information and Rehabilitation 26

Quality Management 28

Volunteers 29

Treasurer’s Report for the year ended 30 June 2006 30

Donations 32

2 Vicdeaf Annual Report 2006 3Vicdeaf Annual Report 2006

Presidents Report 2005/ 2006

The 2005/ 2006 has been one of our best years for nearly 15 years.

Vicdeaf has emerged, after a period of consolidation and restructure, stronger

than ever. For the first time in many years we ended the year with an

operating surplus.

Mac Adam, President

Craig Rattray, Vice President Karen Olesnicky, Treasurer

Dr Therese Pierce Dr Rodney Abud

Adam Brooks

Rebecca Adam Sandra McLaren Felicity Pantelidis

Government provides 43% of Vicdeaf’s revenue: State and Federal governments provided $3.07 million (2004/05 $2.25 million) of which $2.4 million came from the State.

State Government funding is provided by the Department of Human Services through a three year funding and service agreement that commenced in the 2003/04 year. The funding formulae includes a “productivity dividend”. This means that Vicdeaf must achieve annual savings in the purchase of goods and/or the provision of services. This is difficult: our services are people driven and staff costs are largely regulated by awards. This has been a challenge for Vicdeaf and shall remain as one in our role as leading provider of services for Deaf and hard of hearing individuals.

Challenges Ahead

Vicdeaf’s Board and management have developed a new strategic plan for the organisation. The strategic plan, called Towards 2010, sets out a number of challenges to be addressed in order that Vicdeaf can best meet the needs of its stakeholders. The plan identified four outcomes to reflect the aim that Deaf and hard of hearing Victorians can achieve their aspirations in an inclusive community:

a. Outcome One: Vicdeaf engages with our stakeholders to identify and overcome barriers.

b. Outcome Two: Vicdeaf’s organisational culture encourages accountability and respect, acknowledges differences, and supports resilient and creative people.

c. Outcome Three: Vicdeaf to be responsive to community needs.

d. Outcome Four: Vicdeaf is sustainable and to maintains effective and responsible management of its resources.

At the same time the Board and management reviewed Vicdeaf’s Vision and felt it needed to better reflect the new direction the Society: Vicdeaf … leading the way in social justice and equity for Deaf and hard of hearing Victorians.’

After the last Annual General Meeting the President, Bob Roff, confirmed his decision to retire after 17 years on the Board. He was joined by the Treasurer, Garry Fowler, who had served for 4 years on the Board. The Board marked their retirement with a private function at which small mementos of thanks were presented. Three new people subsequently joined our Board - Rebecca Adam, Felicity Pantelidis and Sandra McLaren.

For the first time in many years the Society hosted a Christmas rally for the Deaf community and friends, at Werribee Park Mansion, on 18 December. The initiative was driven by a member of staff, Natalie Sandon, and our staff turned it into a reality. It is our intention that it be an annual event held on different sides of the city so that it can be accessible for as many members of the Deaf community as possible. It is our way of saying ‘thank you’ for your support. Over 400 members of the Deaf community attended this function and it was televised on the Channel 9 news.

During the year Vicdeaf signed Funding Agreements from both the Department of Employment and Workplace Relations (DEWR) for SensWide as well as the Office of Hearing Services (OHS) for hearservice. In addition we were successful in gaining funding from the Department of Human Services for the Auslan Fire Alarm Subsidy Initiative (to supply 600 flashing fire alarms to the homes of Deaf people) and Multimedia Victoria, to prepare a Business Plan for the development of a Virtual Private Network.

One of the most significant events during the year was the funding, together with the Co-operative Research Centre (CRC) Hear, of a national report by Access Economics on the cost of hearing loss to the Australian economy. This ground-breaking report, called ‘Listen hear!’ has been received to great acclaim.

Both our organisations wanted to ensure that the report was seen as independent and consequently it was funded from our own resources.

The Australian Federation of Deaf Societies (AFDS), following their success in getting the NABS medical interpreting service established through Wesley Mission Brisbane, were successful in establishing a pilot program for the funding of Auslan interpreters in assisting Deaf people obtain employment. This pilot program has now been established through the Workplace modification Scheme. AFDS was also successful in partnering with Westwood Spice, a Sydney-based consultancy that won the tender to provide the National Relay Service Outreach Education program.My appreciation to our Chief Executive Officer, John Paton and his management and staff for another year of service to the Deaf and hard of hearing people in Victoria.

Finally, this report would not be complete without expressing my gratitude to our Vice President Craig Rattray, Treasurer Karen Olesnicky and Directors - Rodney Abud, Rebecca Adam, Adam Brooks, Sandra McLaren, Felicity Pantelidis and Therese Pierce. The organisation is richer for the contributions and exemplary level of commitment that these individuals have provided to Vicdeaf over the past year. Thank you.

Mac Adam,

President


staff. In 2006/7 the Board will invest additional funds to support training initiatives and to put money back into our equipment needs. This will enable us to better support our staff, ensuring uniformity as well as appropriateness of training and development for their work in the community.

In conclusion I would like to thank the Board for their support over the past year. Together we have turned the corner so that we face a bright and sustainable future.

John Paton

CEO

CEO Report.

2005/06 has been a year of both hard work and inspiration at Vicdeaf.

This year has been a significant year of turn-around in which we moved from an

operating deficit to an operating surplus. This has been one of the most important

achievements by Vicdeaf which had been operating at a deficit for around

15 years!

We have worked hard for our clients and their families, to provide the services we should all be able to take for granted. Additionally, our interpreting business which, unlike some other State Deaf Societies, receives no funding from government has continued to make enormous strides to be an industry leader.

This year has been an extremely important year for thinking as well as working, one in which we have developed and undertaken major research and in which we have completed our next Strategic Plan called ‘Towards 2010’.

Our commitment, as in previous years, has been on developing an inclusive community – one in which deafness is not a reason for exclusion. We recognise it is not just about having Deaf and hard of hearing people go into the community, it is about enabling people to become valued members of

the community by making connections, developing relationships and simply being accepted.

We have developed new partnerships in the community which have enabled us to deliver more information and awareness of deaf issues. These included

a. A closer working relationship with VCOD. Vicdeaf sponsored the official breakfast launch of the National Week of Deaf People in Victoria and Simon Andersson gave a presentation; and David Peters spoke at the VCOD AGM about the directions of Vicdeaf and consultations with the Deaf community;

b. Vicdeaf entered into a close relationship with Deaf Sport and Recreation Victoria (DSRV) and provided additional funding to assist them to support their work in the Deaf community;

c. Meetings with Professor Bob Cowan, Head of the School of Audiology, Melbourne University and CEO of the Co-operative Research Centre for Cochlear Implant and Hearing Aid Innovation (CRC HEAR). We agreed to work closely in the future and to look at our involvement in the up coming CRC funding round. The CRC Hear and Vicdeaf jointly initiated and funded the Access Economics Report ‘Listen hear!’;

d. A meeting with Dr. Helen Sutcliffe of the Workers Occupational Health Centre at Trades Hall Council. We agreed that we should explore a closer relationship as they were very interested in hearing screening etc and we are interested in a mobile screening van;

e. We worked to develop closer relations with a range of Government Departments including the Department of Victorian Communities and the Department of Justice in the development of their Disability Action Plans.

We are partnering in the Office of Emergency Service’s Emergency Communications trial in Ballarat and Mt. Evelyn. We obtained funding from Victorian Office of Multicultural Affairs (VOMA) to collect data on the numbers and language needs of Deaf / hard of hearing migrants in Victoria, with the aim of developing more appropriate strategies to service the language needs of these emerging communities. We also obtained funding from the Department of Victorian Communities for Tai Chi classes in the Fitzroy Gardens (interpreted) for the Deaf community. We also obtained funds from Multimedia Victoria to develop a Business Plan for funding to develop a business plan for the establishment of a state-wide Deaf services IP platform.

The research project undertaken by students from the Worcester Polytechnic Institute (WPI) in America, as reported last year, on Emergency Alerting Systems for the Deaf has had some very interesting results, with the WA Fire Department presenting our findings as part of the 2006 Deafness Summit in Perth. In addition Vicdeaf was given an Encouragement Certificate in the 2005 Fire Awareness and Community Safety Awards.

A new research project on Content Suggestions for Hearing Aid Universal Design was also completed in early 2006 by a second group of students from WPI. A report on this project is contained in this Annual Report.

Our staff are our most significant resource. None of this work would have been possible without our extremely dedicated, talented and committed

6 Vicdeaf Annual Report 2006 7

Hearing Loss Costs Australian Economy Billions

Hearing loss is costing Australia $11.75 billion a year, or 1.4% of GDP, according to a new study by

Access Economics. The Listen Hear! Report, commissioned by Vicdeaf and the Co-operative Research Centre for

Cochlear Implant and Hearing Aid Innovation (CRC HEAR), shows that 1 in 6 Australians is affected by hearing loss and that figure is projected to rise to 1 in every 4 Australians by 2050.

Hearing loss is also age-related, affecting 3 in every 4 people aged over

70 years.

Productivity loss because of hearing impairment costs the Australian economy $6.7 billion, accounting for well over half (57%) of the total cost of deafness in Australia last year. The study revealed for the first time the true costs of deafness, which have never previously been quantified on a national basis. Deafness has always been a low-profile issue because its implications are not immediately obvious. But now that the Listen Hear! Report has quantified just what deafness costs the community, it is time for action to help reduce its impact.

Vicdeaf believes that one approach is to better manage prevention, given that 36% of hearing loss is due to excessive noise exposure, which is preventable. Another approach is to help reduce productivity loss by educating the business community on how to be more accepting of deaf people in the workplace. By breaking down the stigma associated with deafness we can help deaf people into the workforce and help reduce this massive productivity cost. This is a two-way street, where employers and employees can work together to remove discrimination and make the workplace more hearing-impaired friendly. Leaving the burden of responsibility to the person with hearing loss is neither realistic nor helpful. Educating the community about how to break down communication barriers is a crucial step in increasing productivity and embracing diversity.

John Paton and Lynne Pezzullo of Access Economics

Vicdeaf is calling for national action to provide Equal Access to the workplace for Deaf people, and Rehabilitation in the workplace for people with a hearing loss.

Specifically, Vicdeaf wants Federal and State Government support for:

• A national Hearing Awareness communications campaign that addresses hearing impairment issues in the workplace.

• Greater access to interpreters, audio amplification and visual technology in the workplace.

Supporting Deaf and hard of hearing people into jobs can provide immense benefits to business, people with a hearing loss, and the economy. Vicdeaf’s employment service, SensWide, assists people with sensory impairment to gain employment through specialised support, training and equipment.

SensWide can provide business with advice and training on working with Deaf and hard of hearing people, and support for the employee in learning and conducting their role. Businesses often find positive advantages in hiring Deaf and hard of hearing people and people with a hearing loss benefit from a greater sense of confidence, self-esteem, security and independence.

• Funding for hearing aids for people to enter the workforce.

• Research to address lifelong hearing retention and mitigation of the impact of deafness.

Vicdeaf believes these initiatives would go a long way to helping the Deaf and hard of hearing into the workforce and reducing the massive costs of productivity loss which has been identified.

The Listen Hear! Report was launched on Wednesday 17 May 2006 at the Audiology Australia National Conference in Perth where it was presented to the Federal Minister for Ageing, Senator Santo Santoro.

Vicdeaf Annual Report 2006


Research Project on Content Suggestions for Hearing Aid

Universal Design.

In 2004, the CEO met with Mr Rob Llewellyn from the Australian Fire

Authorities Council (AFAC), one of the tenants of our building in Albert

Street, to discuss the possibility of the Society being involved in some research

projects. That meeting subsequently involved further meetings with Professor

Jonathan Barnett and Associate Professor Holly Ault from the Worcester Polytechnic Institute in the United States

and ultimately led to the development of the first project that was undertaken by

four students participating in their Global Perspectives Program. This project on

Alerting Systems and Egress for the Deaf was completed in 2005.

In 2006 a new research project was developed on the concept of a ‘universal design’ for hearing aids.

The aim of the project was to:

• Review the Design codes (if any) for hearing aids and the rationale behind them. While aids are functional to a degree, can their design and application be expanded?

• Identify options for situations in which people with normal hearing would wear hearing aids or assistive devices to enhance their hearing. Such devices may have additional functions that support people in challenging listening situations, through the use of a device inserted in, or attached to, the ear.

• Explore related technologies (i.e. blue tooth) to identify possible synergies between hearing aids and other communication devices.

• Throughout the course of the project ongoing parallel review of the ways in which community awareness can be raised in preserving hearing health and early identification strategies for hearing loss.

For this project, the relationship between hearing aids and communication barriers was addressed as an Interdisciplinary Qualifying Project (IQP). Many surveys in both Australia and around the world have shown that one out of six people experience hearing loss and would benefit from the use of hearing aids. Reasons for the high degree of untreated hearing loss range from reluctance among the affected individuals to recognize their hearing impairment to common misperceptions about wearing hearing aids and the societal stigma attached to wearing them. Preliminary research revealed that no universal design code exists, and that implementing a code may help some of the problems that are associated with hearing aids.

The final report made suggestions of content that should be included in a universal design code that incorporated the feedback of the consumers, manufacturers and professionals in the field. This framework embraced new ideas for the use of hearing devices for ‘hearing able’ and ‘hard of hearing’, which will ultimately lead to better hearing for all.

More information on the various projects, undertaken by students from WPI, can be found on http://www.wpi.edu/cgi-bin/Interactions/sponsor.cgi

“It’s like a dream. Even though it’s not feasible now, we can design anything that we dream of because it might happen.”

Brad Ratajczek RMIT Design Student

10 Vicdeaf Annual Report 2006 11

3rd Mental Health & Deafness World Congress

Worcester, South Africa: 26 – 30 October, 2005

Three hundred people from more than 60 countries - 38 of these countries

from Africa – attended the Congress to share information and learn more about mental health services for Deaf people.

The Congress was held at the Institute for the Deaf in Worcester, approximately one-half hour from Cape Town in South Africa. It was interesting to compare and contrast the range of service initiatives and approaches taken around the world. In the United Kingdom for example, there are three specific mental health services for deaf people, in London, Manchester and Birmingham. The UK also offers two forensic mental health services for deaf people in maximum and medium security prisons.

Other European countries have a range of different services and structures. In Denmark there is a mental health unit in Copenhagen specifically for deaf people. A deaf psychologist works in this unit and other staff are deaf, or if hearing, use Danish sign language and are aware of deaf cultural issues. In France bi-lingual teams with signing Doctors, deaf professionals, interpreters and social workers provide services to the deaf community across 12 different sites throughout France. In Norway, access to mental health services is mostly provided through mainstream services using sign language interpreters. Recently some funding has been made available to set up a child and adolescent service and a National Research Centre for Mental Health and Deafness has been established to teach medical students about deafness.

Significant developments have occurred in Ireland including the establishment of an all of Ireland Mental Health service for deaf people set up in collaboration with the National Centre for Mental Health and Deafness in Birmingham (UK), the development of a specific Irish Sign Dictionary for health issues, including mental health and a campaign focused on general practitioners (GPs) to raise awareness about deaf mental health and to offer training so GPs can better diagnose mental health issues in deaf patients.

A key recommendation from the Congress was that the Bad Ischl Declaration of the European Society of Mental Health and Deafness 2003 Congress and the

Africa Declaration on Mental Health & Deafness adopted in October 2004 be broadened to become a World Declaration in 2005. The Declaration calls on all government/s to ensure that deaf people have access to health care and services in their language of choice and to update their mental health legislation to include mandatory requirements for appropriate and effective communication support.

At the conclusion of the Congress it was announced that Australia will host the fourth International Congress in Brisbane in 2009. It is to be hoped that this will ensure appropriate attention is finally directed to this important area and that deafness and mental health receives the kind of government and community attention and support that it deserves.

Congress DelegatesCongress Dinner Hip Khulumakahle – Deaf Theatre Group

Lewensruimte Deaf College Mountain Sunrise Across Vineyard.

Cape Wine Lands Mountains

ISL/French SL Interpreting

Vicdeaf Annual Report 2006


Vicdeaf arranged for guests to walk through the historic Werribee Mansion and through the grounds; a raffle was drawn by Vicdeaf President Mac Adam, and there were games for children organised by DSRV: clowns, face painting and entertainment by Dr Decibel (Asphyxia), a wonderful day was had by everyone. The last visitors left at around 5.30 pm. Channel 9 news came down to film and we made the 6 o’clock news!

Vicdeaf has pledged ongoing commitment to provide the Christmas Rally annually once again, providing a venue for the Deaf community to celebrate the Christmas season together. Plans are well in hand for the 2006 Rally to be held on the other side of the city at Jells Park, Wheelers Hill.

Mac Adam

The Vicdeaf 2005 Christmas Rally: Werribee Mansion.

On December 18 at Werribee Mansion, Werribee Park, 450

members of the Deaf and hard of hearing communities from all over

Victoria attended the Rally! Vicdeaf had great support from the local Lions club providing a fabulous “sausage sizzle”, the St John’s Ambulance providing first

aid, and the involvement of the Victorian Council of Deaf people (VCOD) and

Deaf Sport and Recreation Victoria (DSRV) to provide entertainment. (From top left clockwise)

Father Christmas and Friends, The Crowd,

Sarah Face Painting,

Sam and Leisa Channel 9 Interview, Clowns

Vicdeaf has pledged ongoing commitment to provide the Christmas Rally annually once again, providing a venue for the Deaf community to celebrate the Christmas season together.

14 Vicdeaf Annual Report 2006

Video Relay Interpreting Service

Vicdeaf’s interpreting Department, VAIS, has for some time has been grappling

with how to improve the level of access between the service and the consumer. With the advent of IP technology and

improvements in the speed of broadband technology, videocommunication

has become a source to consider. Vicdeaf already had access to ISDN

videoconferencing but it was used sparingly because of high costs.

A successful application to the Telematics Trust in 2005 enabled an investigation into the merits and benefits of IP videoconferencing and Video Relay Interpreting (VRI). Phil Harper was employed to manage the project and the end result was the creation of a VRI room (see pictures) and the implementation of videophone technology connected to either a TV or computer and plugged into a high speed broadband service. VAIS is now able to offer VRI as a part of the Auslan interpreting services.

A flow-on from the Telematics Trust project was an application to Multimedia Victoria (MMV) to fund a business case based around the establishment of a statewide Deaf Services Virtual Private Network. An important aspect of this initiative was access to videoconferencing which would provide an opportunity to improve contact, information sharing and collaboration between organisations, particularly those in remote locations. After gaining support on the initiative from other Deaf services and the Department of Human Services (DHS), funding was provided in 2006 by Multimedia Victoria and Phil Harper was again contracted to manage this project which will conclude with a further submission to MMV in October 2006.

Niaz B. using D-Link i2eye videophone and Phil Harper using Polycom Via Video II on a PC in VRI room

Phil Harper using D-Link i2eye videophone in VRI room

The Deaf Services Virtual Private Network (VPN) project, while enabling Deaf Service organisations to be part of one integrated IP platform, will also include a Video Relay Interpreting service (VRI). Considerable interest has been expressed by government, private businesses and the health and community service industry for the VRI service. The benefits are not only in cost savings but importantly an improved link to services in the community. There has also been interest from Deaf organisations that have national links and we are including in the VPN design, scope to operate nationally. Funding for the development of the VPN and necessary equipment such as VoIP phones and videoconferencing equipment is currently being sourced.

VRI Screen

15Vicdeaf Annual Report 2006


Vicdeaf Auslan and Interpreting Service—VAIS

At this time each year, VAIS has the opportunity, indeed the obligation, to

reflect on its previous year’s performance as well as its achievements and to use

this reflection as a guide to its future. It is a time to consider both opportunities and threats and to identify potential solutions.

Overall, Vicdeaf Interpreting experienced steady growth, maintaining its number of hours of delivery of service in comparison to 2004/2005. The biggest barrier to the ability to grow the service remains; that is, the lack of availability of interpreters.

Nonetheless, as we move towards 2010, we can envisage a rapidly changing interpreting industry which will provide a number of new, exciting and innovative opportunities for VAIS in the areas of the use of technology, government initiatives (which will increase opportunities) as well as support to the interpreting industry itself. Vicdeaf Interpreting is proud to be a national industry leader and will be primarily responsible for the implementation of initiatives that have been on the interpreting agenda for years.

Vicdeaf Auslan is also experiencing considerable growth, particularly in the corporate sector. A new team has seen fresh ideas with many new and exciting ventures that will also have an influence on Auslan teaching. Technology is again a key to these innovations as well as the creation of new curricula and potentially new pathways for Auslan students.

Interpreting

Vicdeaf Interpreting has had tremendous successes in 2005/2006. Financially it was an excellent year, producing a surplus that is not normally recorded. As well, the year saw us provide Regis Lake Park with some 1,788 hours of fee-free interpreting services, thus honouring the commitment made by the Vicdeaf board during the sale of Lake Park. 9,600 hours of interpreting were provided across all sectors in 2005/2006.

Opportunities that have presented as a result of Government initiatives have been the uptake of NABS, which sees Vicdeaf Interpreting acting as an agent for NABS medical interpreting bookings. Additionally, the Department of

Employment and Workplace Relations (DEWR) has decided to fund interpreting through the Workplace Modifications Scheme commencing in January 2007.

Further, the innovative professional development program, which requires VAIS interpreters to undertake 25 hours of mandatory PD over a two year period, has been well received by both interpreters and the interpreting industry. Indeed, as a result of the program, Vicdeaf Interpreting was runner-up in the AUSIT Excellence Awards 2005 for outstanding contribution to the Interpreting and Translating Industry. This is just one of the initiatives undertaken that directly addresses the long term interpreting agenda.

In addition to the above mentioned, following is a summary of some of the other, most recent initiatives undertaken by Vicdeaf Interpreting.

1. Interpreting Mentorship Program:

An interpreter mentorship program has finally been developed and is well underway. Funding was obtained from the Deafness Foundation ($5,600) and the Helen MacPherson Smith Trust ($10,000). Additionally, the Vicdeaf board committed itself to this initiative and provided a further $15,000 to the total cost. Inexperienced interpreters will be mentored, allowing them to

be guided by a highly experienced, Interpreter level (formerly Level III) interpreters. The (Auslan) interpreting industry has been endeavouring to establish such a program for some 20 years. It is exciting and rewarding that Vicdeaf is able to support Auslan interpreters in this way. An added bonus to this is the fact that this venture relates directly to the VAIS Business Plan and goes a long way towards achieving its 2010 objectives.

2. Interpreter Graduate Program:

Currently, a career path for new graduate interpreters (Para-professional level) is lacking. In response to this, the Vicdeaf board established a Task Force specifically to investigating the chronic shortage of interpreters. One of the initiatives has been to create a Graduate Program, which will provide new graduates with an employment opportunity that will see them nurtured

and supported as they undertake their first year of interpreting work in a variety of settings. The long term aim of this, as well as the mentoring program, is to see the retention of accredited interpreters in the interpreting field and for them to advance their skills to allow them to proceed to the next level of NAATI accreditation. Vicdeaf hopes to employ several graduate interpreters in 2007.

Interpretation The Honourable Sherryl Garbutt and interpreter Mac Adam and Lorraine

17Vicdeaf Annual Report 2006


Auslan

Auslan has seen significant growth in its provision of classes in 2005/2006 with 89 classes delivered, 14 of which were to the corporate sector. This represents a 17% and 25% increase, respectively, on 2004/2005 provision. Class numbers also continue to grow and there is strong interest in both Advanced Auslan and Auslan for Further Study.As we surge forward towards 2010, Vicdeaf Auslan is strategically positioning itself to better serve those interested in not only beginner language learning, but also for those who wish to continue to enhance their language skills for interpreting.

Some of the initiatives to address the changing needs of Auslan learning and learners include:

1. Corporate Auslan: Vicdeaf Auslan has seen a significant increase in corporate Auslan classes. Many organisations including Scope, Yooralla, IBM, Department of Defence, Department for Victorian Communities Sports and Recreation Victoria and the Australian Bureau of Statistics are now learning Auslan. By the end of 2006 Vicdeaf Auslan will have operated 25 corporate Auslan classes.

2. Auslan for Further Studies: Working strategically with Kangan Batman Institute of TAFE, Vicdeaf Auslan plans to develop Auslan for Further Studies. This course may be the stepping stone students can take prior to enrolling in the Diploma of Auslan.

3. Advanced Auslan: Currently in Victoria, there are no educational opportunities to undertake an advanced level of Auslan. Once an interpreter successfully completes the Diploma of Interpreting at RMIT, formal educational opportunities cease in relation to Auslan learning. For those Para-professional interpreters who wish to up-skill to enable them to become Interpreter level interpreters, this presents a barrier; therefore, Vicdeaf Auslan is considering the opportunity to establish advanced classes, thus allowing those interpreters to broaden their Auslan skills and possibly become accredited at Interpreter level.

4. Auslan on Video: Stephanie Linder, Auslan Team Leader, has previously researched the delivery of Auslan classes via video technology. Herein lies an opportunity for regional students to undertake various Auslan classes without the high cost of teacher travel. There has been some interest from the Hume region and we plan to operate classes in early 2007.

Vicdeaf Auslan is looking forward to 2007 and beyond with great anticipation of the impact that we can have on the provision of Auslan learning; an impact that has the potential to significantly improve the experience of Deaf Auslan users in Victoria by providing the opportunity for interpreters to become more highly skilled as well as increasing the numbers of people in the wider community who will be able to converse and interact with Deaf people in their local community.

Marc Curtis

Jennie and Izabella Marc CurtisJohn Patton and Stephanie Linder

Vicdeaf Annual Report 2006 19


SensWide Services

The 2005-06 financial year has been a time of huge changes for

SensWide Services and for the disability employment industry overall. We

transitioned from a recurrent funding model (in which we received a regular government grant on a monthly basis, with almost no questions asked) to a case based funding model (in which

we receive intake fees, assessment fees, employment assistance payments,

employment maintenance payments, and milestone and outcome payments for each client we work with. This was the single biggest change to occur to

our industry in the nine years I have been at SensWide.

But that wasn’t all! In August 2005 we became a part of Vicdeaf: a move which has seen us consolidate what was already a close working relationship between the two organisations. It has also allowed both of us to put our natural synergies together for the benefit of our Deaf and hard of hearing clients (as well as our blind and vision impaired clients, who are a very important cohort of our client base).

Despite these changes and challenges SensWide has done extremely well. The Department of Employment and Workplace Relations (DEWR), who funds SensWide, requires us to operate at 90% of our capacity per quarter or the total number of clients we are permitted to support may be reduced. From August 2005 we have been operating at 100% capacity for our capped contract.

We ended the 2005-06 financial year with a surplus of $159,000 ($93,000 over budget). This is the largest surplus SensWide has ever made. A large portion of this is needed to provide support to clients during a non-funded period of six months, so it is important that we achieved these fine results.

During the last financial year SensWide’s Employment Consultants worked with a total of 138 new clients. We achieved thirty nine 26-week employment outcomes, forty two 13-week employment milestones, and forty three 4-week milestones. This means that we found jobs for over 30% of our clients. The national average within the disability employment industry is approximately 25%.

In October 2005 we tendered for a new “uncapped” contract. In March this year we were informed that we had won two new contracts in two Employment Service Areas (Inner East and North). These new contracts are demand driven, with referrals to the “uncapped” programme being based on a percentage of market share at any given time. SensWide now has the means to expand over the 2006-09 funding period, which is very exciting news, and represents the first real opportunity for us to grow in many years.

In the middle of this year the Australian Government introduced its “Welfare to Work” initiative, and SensWide was required to change again.

Our industry is now called the Disability Employment Network, and is seen a complementary programme to Job Network. In fact our service delivery model is now almost identical to Job Network and this has necessitated some major changes in the way all of us here at SensWide work.

Senswide Team on RetreatAndrew Lyall

(Below) Deaf Expo

Senswide Team

My team have done an outstanding job and I thank them all for their commitment and hard work. I am very proud of them all.

Andrew Lyall

Manager


hearservice is leading the way in ensuring fair and equitable access to all Victorians. Last year we serviced approximately 16,400 client requests and managed to retain the talents of some of the best clinicians in the industry, some of who are working with us for over a decade!

The Vicdeaf Board has taken a keen interest in the growth and social services aspect of the division. Last year a massive investment in IT infrastructure was made by the Board and we received funds to acquire 2 new state-of-art clinical audiometers and as a result we realigned our services with the industry trend.

We have expanded our service delivery by securing an Office of Hearing Services (OHS) contract to provide free hearing aids to eligible clients. Since June 2006, we have become a fully accredited OHS provider. OHS services are provided from our Oakleigh clinic. hearservice is the only provider of a ‘reduced price’ scheme to private clients who are not eligible for OHS services.

At hearservice, we have set in place prudent business practices of modern businesses including strategic functional planning. The Board has approved a new business model that will see our efficiency increase by 230% by 2010 while improving our customer service.

hearservice Team

hearservice

The past twelve months have been an exciting but challenging time for

the hearing industry, including the hearservice. The hearing industry has

been consolidating with bigger players becoming bigger by mergers and

acquisitions. The industry has become very competitive, the rate of change of

technology has dropped to just 6 months now and clinicians are in short

supply. Overall this is good for the end customer as they now have more choice

at a more reasonable rate.

We have launched a very comprehensive website www.hearservice.com.au. Since its launch we have seen a month to month 10% (average) increase in unique visitors.

We have started to invest in modernising our IT systems infrastructure. We will be launching an online booking system by the end of October 2006.

On the clinical front, 3 of our audiologists attended various conferences including the Australian Society of Anthropologists annual conference in Perth, where they learnt about the latest audiological research, products and techniques. Some of the information gleaned from the conference has been implemented into our program, ensuring we continue to provide a cutting-edge service.

We have implemented a comprehensive in-house management training program through partnerships with the Australian Institute of Management and various suppliers for hands-on experience, one-on-one and group coaching sessions. We will expand this program in the future with a view to create dynamic leaders and managers from within the division.

In the future, we aim to consolidate our services and niche positioning. We will continue to invest our resources in re-branding hearservice and to maintain the pace of change in internal organisational culture.

I would like to thank all my staff who have worked tirelessly to support the new directions we are taking. I would also like to thank the CEO and the Board for their commitment to the dream of a viable and functional business.

Gautam Gupta

Manager

Gautam Gupta Leanne Notle Leanne Notle and client

Vicdeaf Annual Report 2006 23


Client Services

Independent Living Skills

The end of 2005 brought many changes to the ILS Team. One of the

first being the introduction of a new Team Leader in September 2005.

Even with the changes of the year staff continue to provide fantastic support

to clients receiving ILS programs. Mobile phone texting and support with

attaining a Learner’s licence are popular programs. Other skills clients want

to learn include: cooking, budgeting, and travel training. More recently emerged programs that are on the

increase are programs around the area of communication. ILS has seen, as all of Client Services have, the increasing number of Deaf migrants from culturally and linguistically diverse backgrounds

that have no Auslan skills. These clients have the barrier of communication

twofold, with no written English skills to communicate with the Australian

community at large and with no Auslan to become part of the Deaf community.

ILS has been able to provide a number of these clients with Auslan

communication programs so they can be involved in and access the wider Deaf

community. It has been wonderful to see many of these clients as community

events such as Deaf Café.

ILS also saw the fantastic event in 2005 as Natasha Jumelet (Client Support Worker) was one of the lucky recipients of a Disability Support Workers Award. This award is given in honour of all the positive work achieved through the support worker in regards to successful programs. A lot of this work was around communication and support for clients to learn Auslan.

ILS has also had some successful functions including a lunch outing which promoted clients independence in regards to choice and budgeting. A large number of clients attended this function.

Clubs & Groups

This year has brought a new Coordinator to Club 101. Club 101 and Club 30 are both seeing participants enjoying the experience and becoming much more active in the planning of activities. VHSC (Vision Hearing Support Club) has enjoyed regular outings including a wonderful camp at the end of March in conjunction with VUDBC (Victorian Ushers Deafblind Club) and DBA (Deafblind Association). This camp involved Deafblind/Vision impaired and Hard of Hearing from all over Australia

(Right) Kris Chapman (Below) ILS Client Support Worker Natasha Jumelet

receiving her Disability Support Workers Award.

getting together for a weekend away. The large number of volunteers meant that the participants all were able to join in with a number of activities and communicate easily.

Family Worker

The Family Support Worker in Geelong provides support to families of children diagnosed as Deaf. The Family Worker provides fantastic support to these families and the necessary communication support in a child’s early development. New referrals are constantly being given to the family worker mainly through Aurora. The Family Support Workers achievements have been well recognised by the increase in funding received by United Way and also by the nomination submitted for a Regional Achievers Award.

2005 saw the set up by the Family Worker of a Father’s Auslan Class as a way for fathers who are often working to learn the language of their Deaf children. It provides an opportunity for the fathers to network with each other and discuss different issues that they or their children may be facing. This class is a wonderful ongoing success.

Case Management

The Case Management team have worked to link clients to appropriate services and resources in the community in both metropolitan & regional areas. Many clients require support with complex issues involving legal, financial, emotional or practical support. The Counselling and Duty services have received many referrals. All areas have met the targets set by the Department of Human Services under the Funding and Service agreement. Some highlights of the year included:-

• establishing a service provider network with DBA/ JPC/ DCA enabling participation in joint training and professional development initiatives.

• two staff attended training to become facilitators of future parent education groups in both metropolitan and regional Victoria.

• a donation of baby cry alarms was welcomed in Ballarat;

• three clients received appropriate support to successfully gain their Learner’s permits in Mildura

• creating an opportunity for a group of people from Bendigo to attend Deaf café in Melbourne, to reduce isolation and develop confidence in travelling independently to events of their choosing outside their local area.

• receiving DHS minor works funding to set-up TTY access on the computer

Shared Supported Accommodation

Shared Supported Accommodation has had an exciting year! In October, all of the residents had a weekend away to Horsham, where they took part in the 10th Annual Awakenings Festival, a national festival celebrating people with disabilities from across Australia.

The weekend included participation in a presentation ball enjoyed by all.

Residents have also enjoyed holidays and trips across Australia, including Geelong for the Special Olympics, and Ten Pin Bowling State Games, where our resident members won medals for 1st, 2nd and 3rd places.

Successful funding applications to Deaf Children Australia and DHS, have enabled individual residents to enjoy fantastic holidays and experiences.

Our most pleasing donation was from MATILDA, who raised enough funds to ensure our residents can participate in the Awakenings festival again this year.

During one of our 6-weekly residents meetings, it was decided that this year, the residents will hold a workshop at the festival, to celebrate their life and achievements as people who are deaf and living with an additional disability.

We were also able to update our first aid kits in the accommodation and vehicles, thanks to successful round of applications to DHS Minor Works Grants.

Mind Challenge LTD also donated their game of the year ‘Kaleidoscope Classic’ to each of the residents and this has been a wonderful gift to exercise our minds!

This year was also the beginning of our relationship with the Community Visitors, a group of volunteers who visit services that provide support to people with disabilities, to ensure the person’s needs are met and the service they receive is of high standard. It is a pleasure to report that there have been no concerns raised in any of our surprise visits. The Community Visitors are very impressed with the level of care, support and service coordination provided by the staff and supervisor at Vicdeaf Shared Supported Accommodation.

All Client Services staff have contributed to one of our best years, meeting targets and

Club 101 and Club 30+ enjoying Christmas Lunch outing together.

Family Support Worker, Mary Stewart with staff form Early Learning Group and Santa! (Families Picnic)

Luckiest Residents

providing invaluable support to Deaf and hard of hearing people living in Victoria. I thank them for their ongoing commitment.

Kris Chapman


Information and Rehabilitation

2005/06 was a busy year for the Rehabilitation and Information team

at Vicdeaf. The Team underwent a restructure in June 2005 and

subsequently we recruited staff to fill our new configuration

Rehabilitation now has three full time Speech Pathologists and a part time Hearing Screenings officer providing hearing loss management and Tinnitus management for hard of hearing clients. The team also give talks and workshops in Hearing Awareness Training, educating the public, corporate organisations, students, GPs, nurses and community organisations about communicating and working with hard of hearing clients. We provide free hearing screenings all over metropolitan Melbourne.

Information has a full time Information Officer, Communications Co-ordinator position and an Administration Support Officer. The team has completely revamped the look and style of the information that we send out to the community. Natalie Sandon is the editor of Communicate, and she has created a vibrant and interesting newsletter that encourages debate and topical discussion. Megan Louise edits e~NEWS informing the community of up coming events and is also responsible for the Vicdeaf website. David Peters provides Deaf Awareness Training to the police, paramedics, hospitals, corporate businesses,

community organisations and schools. David is also working with the Deaf Clubs and Groups in metropolitan and regional Victoria supporting their continuation and growth.

The Rehabilitation and Information team are dynamic and enthusiastic in their approach to all projects and their work; they are committed to service excellence and each and every member of the team has a passion for what they do!

We have achieved a number of excellent initiatives this year:-

• The Vicdeaf 2005 Christmas Rally: Werribee Mansion. As mentioned previously in this report.

• Hearing Awareness Week August 05 – the theme was Communication Options for Deaf and hard of hearing people. Vicdeaf was involved in the Hearing Awareness Week organising committee and screenings along with other service providers, providing free hearing checks to 329 people at 4 shopping centres across metropolitan Melbourne.

• National Week of Deaf People: Information Day Oct 05. Vicdeaf held an Open day during National Week of Deaf People to inform and update the community about our services and initiatives. Vicdeaf also sponsored the VCOD Business breakfast during NWDP.

• The Auslan Fire Alarm Subsidy Initiative Feb 06: launched by The Honourable Sheryll Garbutt MP 21 February 2006. The State Government pledged support for 600 smoke alarms for Auslan users (one per household) co-ordinated by Vicdeaf in conjunction with VCOD, DBA, DHS, MBA and CFA. At the end of the financial year for 2005/06, 153 fire alarms had been posted out to successful applicants as the pilot phase of the project. This is a great example of Vicdeaf working in partnership with Government and other service providers in the field of Deafness.

• Guest Speaker program 05/06: Vicdeaf has been organising a series of Guest Speakers every 2 months to encourage discussion

and information provision. During 2005/06 our speakers were Adam Schembri, Trevor Johnston, Cathy Clarke (NMIT Centre of Excellence for Deaf and hard of hearing), Deaf Managers Panel discussion, and the Inaugural meeting of the Deaf Professionals Network with VCOD.

• Vicdeaf Drug and Alcohol research project with Turning Point: following a successful funding application to the Alcohol Education and Research Foundation in Canberra, Vicdeaf and Turning Point are working collaboratively to carry out a joint research project looking at the current awareness of Drug and Alcohol services available for Deaf people across Australia.

• Towards 2010 project: the Board commissioned David Peters to research what Deaf Victorians want from Vicdeaf and their community so that Vicdeaf could address these concerns and needs in the Strategic plan. David consulted with Deaf Clubs and Groups throughout Victoria, and compiled their comments into a report that

was presented to the Board. His report helped to shape the focus of the Strategic plan, and we are currently prioritising some of issues highlighted in the Action plan for 06/07 in Vicdeaf’s ongoing commitment to support the Regional Clubs and Groups.

• Partnerships: Telstra Open Day, Better Hearing (Vic), Deafness Foundation and Deafness Forum through Hearing Awareness Week and the Hearing Alliance Group.

Gina Bertsch

(Right) Gina Bertsch (Below) Information Newsletters

(Below) 101 Ways of Communicating Group David Peters- Deaf Awareness Presentation Rob Waddell checking Torn’s hearing


Volunteer Program

The Victorian Deaf Society Volunteer program focuses on both the needs of

our organisation and interest shown by community members.

In 2005 - 2006 a team of more than 50 Volunteers have provided in excess of 600 hours of Volunteer support in areas as diverse as:

• providing assistance to clubs and groups

• special events

• client support

• maintenance

• administration

• Auslan Curriculum Improvement research.

One of our many highlights this year was one of our dedicated Volunteers Lyn Totterdell being selected to receive a Caroline Chisholm Award. Lyn was selected as one of the final recipients from more than 200 nominations, for their contributions to the community (Chisholm)

Lyn has been a valued Volunteer at Vicdeaf since 1999, volunteering her time throughout the years at Lake Park, hearservice & East Melbourne office.

Candice, Lyn and Janet

Quality Management

Over the last year, the Quality Management Systems of Vicdeaf have

gone from strength to strength.

We have well documented practices, with a strong focus on continuous service improvement through our Service Improvement Request system, enabling employees and stakeholders to give feedback, provide suggestions for improvements to services and systems and request changes to documentation to reflect current practices and legislation.

The strength of these systems ensure our success and continued certification to ISO 9001:2000 with Benchmark Certification. We have had positive and constructive feedback throughout our external review audits and are now working towards our forthcoming re-certification audit due in December 2006.

The Quality Management Systems at Vicdeaf can look forward to an exciting future of improvements and changes to the current systems, as we look to merge all divisions into our systems and ultimately into our current ISO accreditation.

The continued development of our systems and the future ISO accreditation is largely reliant on the awareness, commitment and engagement of all stakeholders. A renewed focus on this will mean, for Vicdeaf employees, a greater understanding of Quality Management Systems and their benefits, which will ultimately improve the standard of service provision across the organisation. Employees can also look forward to improvements to our document and data control, which will ensure efficient systems and access to information in the media / format of choice.

These exciting developments will have a positive impact on the current and future services provided and ensure all people are made aware of their opportunities to provide feedback and suggestions for improvements regarding all aspects of the organisation.

It is with this feedback and future developments that we look with excitement towards the future and working with our new Towards 2010 Strategic Plan.

Sophie Buffey

Quality Manager


Treasurer’s Report for the year ended 30 June 2006

I have pleasure in presenting my Treasurer’s Report for the financial year ended 30 June 2006. This has been a

good year for the Society which, for the first time in many years, has reported a surplus from its operating activities. This has been the result of much hard

work in restructuring the Society’s assets both in respect to a structured investment

portfolio with increased investment revenue and property revenue from

our property at 340 Albert Street, East Melbourne which is now fully tenanted.

Our government funded Community Services returned a small surplus prior to the allocation of administrative overheads as did our Interpreting business. SensWide, which was added to our Community Services portfolio from August 2005, made a solid contribution, but it should be noted that some of the funding received is tagged to activities to be completed in 2006/2007.

Hearservice, our audiology business, did not perform at our expectation. We are continuing to invest in its infrastructure to achieve long term growth. Fund-raising income was again below expectations with a moderate level of bequest income received.

Additionally, the Society has received grant and capital income in 2006 which is tagged to project work to be expended in 2007. The major project in this category is the DHS funded Auslan Fire Alarm Subsidy Initiative for Deaf Victorians.

Department

$000’s

Results by Department - 2005/2006

Community Services

Community Activities

Employment Services

Audiology

Interpreting

Auslan

Fundraising/Marketing

Property Investment

Investments

Governance/Admin

Other

500 1000 1500 2000 2500

Income

Expenses

Copies of the audited Financial Statements have been sent to all members, and are available upon request from the Society.

The financial statements show a surplus of $521,739 for the year. This does includes funding received that will be expended in 2006/2007. In view of this, we anticipate a near break even result for 2006/2007.

I would like to thank John Paton, CEO, and Gary Hunt, Finance Manager, as well as Mac Adam, Adam Brooks and Rebecca Adam, who are the directors who currently serve on the Audit and Finance Committee, for their support and contribution over the year. Additionally, I would like to acknowledge the support of Garry Fowler our former Treasurer, and Bob Roff, our former President, for their many years of support to the Audit and Finance Committee.

Karen Olesnicky,

Treasurer


Donations

We would like to acknowledge the generous support by PostScript Printing

and Publishing, who produced some special calendars for us; the Watson

Group Australia who donated a deal of merchandise following the Deaflympics;

and Media Puzzle for their discounts and support for hearservice.

The Society would also like to acknowledge the ongoing support of

our Auditors, Pitcher Partners.

Bequests:

Estate of Frederick B Shepherd

Estate of Dorothy A Hagger

Estate of Leslie Francis Gill

Perpetual Trustees

Trust Company of Australia Ltd

Equity Trustees

Joe White Bequest

Estate of Late Charles K Edwards

Estate of Mary A Edwards

Estate of J R G & E McKenzie

Mary Eliza Randall Estate

Donations $1,000 and over

Annie Danks Trust

Helen Macpherson Smith Trust

N J Horton Charitable Fund

United Way Geelong

The Urquhart Charitable Fund

Mrs E Stevenson

Australian Communication Exchange

Grace Horton Charitable Trust

The Ian Potter Foundation

F &S Richardson Charitable Trust

The Deafness Foundation

Lord Mayors Charitable Fund

The Parker Foundation LTD

Aged Persons Welfare Foundation

Mr Nick Golias

Berwick Opportunity Shop Inc.

Marrich Charitable Foundation

The Marian & E. H. Flack Trust

E & L Wears Memorial Trust Fund

Deaf Children Australia

Kilbreda College

Herbert / Geer / Rundle Lawyers

Ritchies Stores Pty Ltd (C.B.C.P.)

City of Ballarat

Annon.

Dr Craig Morgan

The William Angliss (Vic) Charitable Fund

Magistrates Court of Victoria-Melbourne

Magistrates Court of Victoria-Dandenong

Magistrates Court of Victoria -Frankston

Magistrates Court of Victoria - Sunshine

Magistrates Court Victorian-Heidelberg

Magistrates’ Court of Vic - Shepparton

Magistrates’ Court of Vic - Broadmeadows

Construction Engineering

Dizal Nominees Pty Ltd

Ms Melva Jorgenson

Vicdeaf Staff

Documents

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