NORWAYINVOICING & REFUNDS

Daily Work Task

Air Invoicing

Extraction and uploading of Data in TJQ module

Sources for extraction of data AMADEUS TJQ Report QUEUES INTEROFFICE RECONCILIATION

Voiding tickets in AGM. Issuing invoices as per Locator. Updation of queries if any in TJQ module. Query follow up with consultants.

Handoff

Handoff is a link between Amadeus and Dossier where any booking made in Amadeus needs to go through Handoff before it goes to Dossier level and in that if any booking stuck due to any reason are Identified and rectified in HOH.

ERROR CODE                             ERROR

11 Consultant error for Incorrect BA remark in Amadeus

31 Missing references, Client a/c or Saving fares

39Error found if no product has being created for any new category

Checking of unprocessed files on daily basis Rectifying errors Intimating consultants of recurring errors Mails to consultants to rectify errors

Non Air Invoicing

Sources :-

Statement from credit card company / direct invoice from supplier

HSBC

Airplus

AMEX

Handelsenbaken

Charges received directly from hotel:

There are few more hotels which send us invoice copies on daily basis for which we invoice as per details provided by consultant.

Quality hotel

Hertz

Rica Hotel

Scandic hotel

Steps followed while Invoicing

I. Mail sent to supplier for hotel invoice copies.

II. Based On invoices supplier a/c is considered.

III. If the hotel is International i.e. hotel is outside Norway we invoice those considering product as INT.

IV. If the hotel is Domestic i.e. within Norway than we invoice considering product as DOM for which various VAT bifurcation are mentioned in the invoice copy.

V. PPR is done before raising any invoice.(The product purchase registration (PPR) in AGM is a process used to register the purchase invoices related as per the supplier’s statement.)

VI. Actual invoice is raised.

Refunds

Refund process consist of below 4 steps:

 

A) Checking refund Request

B) Processing Refund

C) Issuing CN 

D) Refund handling (Chasing for refund, QC and Client Reporting)

A. Checking refund request for OSLG421010 pseudo :

Refund is requested mainly from three sources.

I) From Consultant –

Consultant request refund by sending mail to emaild or queue in 30C0 in respective Amadeus pseudo.

II) From Client –

 Client requests refund by sending mail to us.

 

B. Processing Refund

Processing of refund consist of actual refunding of tickets / PTA. This refund process is followed by checking and actual refund.

I) Checking :

Status

POI: (Place of Issue):

Date of Travel:Past date , Future date:

Fare basisII.Updating refund module -

After processing refund on refund module we update our database with the details of the refund processed.

c. Issuing CN

I.BSP Link application refund

We checked BSP on daily basis for status of refund applied by us. This refund can get authorized or rejected.

II. Non BSP Refund

Credit note received in statement on every fortnight and accordingly CN issued to client.

D.Refund handling (Chasing for refund / QC / Client reporting)

I. Chasing of refund :To obtain refund from airline; follow up and chasing with airline is done periodically. Summary report sent to airline / Non BSP (Inter office) suppliers.

This report is downloaded from REPORT MANAGER.

II .Client reporting : Periodic reports sent to client with update in details about pending refund requests, ticket copy requested for refund and rejected refunds.

III. Refund QC :To find out loopholes in the refund process there are many QC reports available in the Report Manager which are checked periodically. Below are the some of the examples of the QC.

RefundAmtQC

Unclosed Refund QC

Duplicate Passenger departure

BSP Authorised / Rejected / Pending QC

CN Number QC