Find your true north with Intelerad NorthStar Client Services.

NorthStarYou are not alone.

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The new reality for healthcare delivery organizations is that change, growth and innovation need to occur at a faster and more coordinated pace than ever before. In order to ensure measureable and ongoing success for your organization, it is essential to look for a partner who can consistently deliver on your expectations from first-contact to implementation, and beyond.

NorthStar Client Services is Intelerad's renewed commitment to provide exceptional service experiences by fully understanding your unique challenges, providing expert advisors who can define tailored workflows for your organization, reducing technical support response and resolution times, and offering dedicated teams whose primary focus is ensuring your long-term success.

Our steadfast commitment to our clients will raise you above the crowd and allow your organization to shine.

We look forward to being at your service. All you need to do is look North.

Michel Desgagné Chief Customer Officer Intelerad

A NEW DIRECTIONFOR INTELERAD CLIENT SERVICES

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WHERE WE ARETODAYAs we look forward to evolving our Client Services offerings to continually provide exceptional client experiences, we also take great pride in looking back at all of our accomplishments that shine a bright light on what makes Intelerad what we are today:

*Based on preliminary data: Fewer than 15 of the interviewed clients were acute care organizations.

"Intelerad’s newly introduced products are highly innovative in that they respond to emerging market needs for more efficient workflow solutions."

Nadim Daher,Principal Analyst

Frost and Sullivan

"We are quite proud to have received such a high score from our clients, as it reflects our dedication to continually developing our solutions and providing the highest levels of support in our industry."

Randall Oka,President & CEO

Intelerad

“As one of the fastest growing tech companies in North America, Intelerad has demonstrated technological innovation, entrepreneurship and rapid growth.”

Mark Jensen,Managing Partner

Deloitte & Touche LLP

LEADERS IN INNOVATION

♦ Healthcare Innovation Award for Workflow Solutions

♦ Best Practices Award - 2013 ♦ Entrepreneurial Company of the Year Award in Medical Imaging Workflow Solutions

LEADERS IN QUALITY AND SUPPORT

♦ Top 3 in Ambulatory PACS as of Oct. 2016

♦ #1 in Ambulatory PACS 6 consecutive years (2007 - 2012)

♦ 88.7* Score for product quality and support in KLAS Global PACS 2016 report

LEADERS IN COMPANY GROWTH

♦ Technology Fast 50 (2006 & 2008)

♦ Technology Fast 500 (2010)

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WHERE WE AREHEADEDOur vision is to provide exceptional client experiences. We aim to accomplish this by:

♦ Being Proactive

♦ Sharing Knowledge

♦ Providing Workflow Excellence

♦ Delivering Value

"Our relationship with Intelerad feels like a partnership. Their staff is very professional and we feel well supported. They are very easy to talk to and be honest with, and they’re honest in return – there’s never any smoke and mirrors."

Dr. David Miller, South Jersey Radiology Associates

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PROACTIVEAPPROACHThe best way to predict your future is to chart a course for it.

♦ Committed to providing timely, effective resolutions for all client requests, no matter how big or small

♦ 24/7 monitoring and technical support provides business continuity and peace of mind

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WORKFLOWEXCELLENCEOne size does not fit all. We provide flexible solutions that are designed with each client’s unique needs in mind.

♦ Partner-driven innovation that takes your needs to heart

♦ Our expert advisers help you define and optimize your unique workflows, to help you realize your long-term goals

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KNOWLEDGESHARINGDon’t just shoot for the stars, become one of them.

♦ Moving towards a client-centric Knowledge and Education model to increase our client’s self-sufficiency and proficiency

BUSINESS VALUECountless benefits, infinite possibilities.

♦ Full access to software enhancements and updates

♦ Dedicated Client Success Managers guide you and ensure your continued success beyond system implementation

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HOW WE’REGETTING THEREWe are already navigating a course towards continuous improvement. In a few short months we have:

♦ Significantly improved response and resolution times from our technical support team

♦ Increased focus on project management, and introduced lean methodologies to ensure successful, on-time implementation

♦ Created a team that is dedicated to client success

♦ Honed our focus on client-centric knowledge management and training program development

♦ Re-aligned our teams in Development and Operations to streamline our service delivery

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CHANGES ONTHE HORIZONAs we continue to evolve our NorthStar Client Services, we are committed to focus on:

♦ Improving technical support response and resolution time

♦ Minimizing disruption during upgrades

♦ Delivering on expectations from pre-sales to implementation

♦ Driving client success through knowledge management and training program initiatives

♦ Providing exceptional service experiences so that our clients continue to feel like the valued partners that they are

We are Intelerad. Making a Difference in Healthcare.For customer support, you can log on to Intelerad's Education and Support Centre (ESC) - support.intelerad.com

Join the Intelerad Communitywww.intelerad.com

CANADA

Montreal – Quebec 895 de la Gauchetière Street W. 4th Floor Montreal, QC H3B 4G1 Canada

Ville St-Laurent – Quebec 2350 Cohen Street St-Laurent, QC H4R 2N6 Canada

Calgary – Alberta 295 Midpark Way SE Suite 380 Calgary, AB T2X 2A8 Canada

Phone: 514-931-6222 Support: 866-951-6222 Fax: 514-931-4653

UNITED STATES

390 Interlocken Crescent, 3rd floor Broomfield, CO 80021 USA

Sales: 303-379-2828 Toll-free: 888-246-9774 Support: 866-951-6222 Fax: 303-379-2101

UNITED KINGDOM

Catalyst House 720 Centennial Court Elstree, Centennial Park Hertfordshire WD6 3SY UK

Phone: 07508 711335 Support: 0113 360 2615

AUSTRALIA

Unit 15, 75 Lorimer Street, Southbank, 3006 Victoria Australia

Sales: 1300 700 333 Support: 1 800 286 418 Fax: 03 8677 6992

NEW ZEALAND

Sales: +61 404 469 963 Support: 0800-467-723 (0800-IMS-RAD) Fax: +61 3 8677 6992