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Institutional Effectiveness Office
Non-Academic Unit Continuous Improvement Assessment Workshop WORKBOOK
Non-Academic Unit Continuous Improvement Assessment Session Workbook
Assessment Checklist:
Attend Professional Development Session
Develop Unit Mission
Develop Support Outcomes and/or Learning Outcomes
Develop Assessment Plan
Discuss Mission, Outcomes, and Assessment Plan with Stakeholders
We will load your data into TaskStream
Attend TaskStream training: Spring 2018
Enter Assessment Data into TaskStream in Spring/Summer 2018.
Document decisions based on data in TaskStream; Ongoing.
Attend Professional Development Session. Draft Unit Mission, Support Outcomes, Learning Outcomes, Assessment Plan.
Discuss and perfect Mission, Outcomes, and Assessment Plan with all stakeholders.
We will load your Mission, Outcomes and Assessment Plan into TaskStream
TaskStream Training in Spring 2018, with ongoing support as needed.
Assessment Plan Data Entry Spring/Summer 2018 and ongoing.
Document Decisions Based on Data in TaskStream.
Mission Statement
Does your Mission Statement Meet the Following Standards?
Reflective of the work being done in the unit
1 – 2 concise and meaningful sentences
Aligns with the division’s mission
Aligns with the college’s mission
Mission Statement Exemplars
Buffalo State’s Mission
Buffalo State is a diverse and inclusive college committed to the intellectual, personal, and professional growth of its students, faculty, staff, and alumni. Our mission is to empower students to succeed and to inspire a lifelong passion for learning. Buffalo
State is dedicated to excellence in teaching, research, service, scholarship, creative activity, and cultural enrichment.
Sample subordinate unit missions that align with the college mission by incorporation of common vocabulary:
EOP Mission The Educational Opportunity Program is committed to the intellectual, personal, and professional growth of its students. University Police Department Mission The University Police Department protects and serves Buffalo State by providing professional law enforcement services and actively promoting community involvement through progressive community policing strategies, problem solving, and a dedication to excellence education. Career Development Center The Career Development Center is dedicated to helping students fulfill the lifelong pursuit of purpose by providing services, access to information, resources, and experiences that address professional growth.
What is your Unit’s Mission Statement?
SMART Support Outcomes (Goals)
Developed from the unit mission, each non-academic unit should have a set of either Support Outcomes or Student Learning Outcomes, or a mixture of
both. Units will generally have between two and ten support outcomes. Support Outcomes should be SMART (Specific, Measurable, Attainable,
Relevant, Time-bound). Support outcomes may be similar to existing unit goals, objectives, actions items, or KPI’s, but for the purpose of our
institutional effectiveness and assessment initiatives, we have adopted the campus-wide term Support Outcome, based on national best practices. When
possible, support outcomes should align and have common vocabulary with the recently adopted Institutional Learning Outcomes (ILOs), Buffalo State’s
Strategic Plan and any other subordinate strategic plans in your area. Support outcomes should remain relatively consistent over time, and should only
change in focus if the unit’s mission is altered, which is unusual.
SMART Structure of a Support Outcome
Specific (Include an action verb that describes the behaviors, learning, or results expected from the service, program, or initiative, see page 7)
Define the goal as much as possible with clear language
Who is involved, What do I want to accomplish, Where will it be done?
Measurable (See page 8 for examples of typical non-academic measures)
Can you track the progress and measure the outcome?
How much, how many, how will I know when my goal is accomplished?
Attainable/Achievable
Is the goal reasonable enough to be accomplished? How so?
Make sure the goal is not out of reach or below standard performance.
Relevant
Is the goal worthwhile and will it meet your needs?
Is each goal consistent with the other goals you have established and fits with your immediate and long term plans?
Timely
Your objective should include a time limit. Ex. I will complete this step by month/day/year.
SMART Support Outcome Examples
Academic Affairs: By May 15, 2018, XX% of the undeclared undergraduate students who are on academic probation at Buffalo State will have a signed academic recovery plan on file. Student Affairs: The Office of Residence Life will increase the percentage of students who are satisfied with their student residence life staff by at least Y% over the previous academic year as measured by the skyfactor student survey administered in May 2018. Finance & Management: Events on campus sponsored by unaffiliated groups yielded $X,000 gross income in FY 2017 and will increase to $Y,000 gross income in FY 2018 as measured using generally accepted accounting principles by July 1, 2018. RITE: By May 2019, Buffalo State will increase the number of active Blackboard faculty users utilizing the gradebook function from #X faculty to #Y faculty, as assessed by Z report generated on May 1, 2019 and evaluated in a year-over-year comparison with Z report generated on May 1, 2017.
What are your Unit’s SMART Support Outcomes?
SMART Support Outcomes SMART Support Outcome Component Mapping
Specific:_______________________________________________________________
Measurable:____________________________________________________________
Attainable/Achievable:___________________________________________________
Relevant:______________________________________________________________
Timely:________________________________________________________________
Specific:_______________________________________________________________
Measurable:____________________________________________________________
Attainable/Achievable:___________________________________________________
Relevant:______________________________________________________________
Timely:________________________________________________________________
Specific:_______________________________________________________________
Measurable:____________________________________________________________
Attainable/Achievable:___________________________________________________
Relevant:______________________________________________________________
Timely:________________________________________________________________
SMART Support Outcomes SMART Support Outcome Component Mapping
Specific:_______________________________________________________________
Measurable:____________________________________________________________
Attainable/Achievable:___________________________________________________
Relevant:______________________________________________________________
Timely:________________________________________________________________
Specific:_______________________________________________________________
Measurable:____________________________________________________________
Attainable/Achievable:___________________________________________________
Relevant:______________________________________________________________
Timely:________________________________________________________________
Specific:_______________________________________________________________
Measurable:____________________________________________________________
Attainable/Achievable:___________________________________________________
Relevant:______________________________________________________________
Timely:________________________________________________________________
Assessment Plan
Outcome Alignment w/ VP’s Goals
Measurement (NSSE Survey, Data
Report, Focus Group, etc.)
Assessment Conducted
(September 2018, Monthly,
Annually ect.)
Action/Change
Bloom’s Taxonomy Wheel Revised
This wheel can be used to identify action verbs that describe the behaviors, learning, or results expected from a service, program, or initiative.
Typical Non-Academic Measures
Student satisfaction surveys
Number of complaints
Count of program participants
Growth in participation
Average wait time
Comparisons to professional organizations’ best
practices
Statistical reports
Average service time
Staff training hours
Number of applications
Processing time for requests
Number of users
Focus groups
Opinion surveys
External review
Number of staff trained
Dollars raised
Attendance at events
Student participation in clubs and activities
To update or make changes to your Mission, Outcomes, or Assessment Plans, contact:
Tiffany Fuzak, Office of Institutional Effectiveness
Phone: (716) 878-4132
Prepare to enter your assessment data into TaskStream—register for a training session:
SPRING 2018 TASKSTREAM TRAINING
Tuesday, February 20 2-4pm
Wednesday, February 21 9-11am
Wednesday, February 21 2-4pm
Thursday, February 22 9-11am
Location: Bulger 122
To Register: http://bscintra.buffalostate.edu/registration/ (search TaskStream)
