mi-bot Solutions

Automating Customer Service

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Problem

Meet Bob. 2

Problem

Bob just signed up for a new plan with his phone company. He is happy with his new phone.

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Problem

However, two weeks later he experiences issues with his phone service

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Problem

Bob decides to look up the website of his service provider to see if he can find any helpful tips

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Problem

However, the website isn’t the best source as it:▸ Is hard to navigate ▸ Has lots of unrelated information

displayed - provides no help to Bob

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Problem

Bob isn’t pleased...7

Problem

Frustrated with the website, Bob then decides to phone customer service

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Problem

However, he is put on hold for far too long.

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Problem

Bob now gets angry and hangs up...

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Problem

Additionally, since Bob isn’t so familiar with using his new phone, he decides to look up the phone manual.

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Problem

But the phone manual itself is not user friendly, and Bob gets frustrated once again...

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Problem

Bob then vents his frustration to his friend Jimmy

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Problem

But Jimmy calms him down. Jimmy has been using chat bots to help him with his phone issues. He introduces Bob to Mi-Bot Solutions

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SOLUTION

mi-bot builds custom chatbot services for telecom companies to instantly troubleshoot customer issues.

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Mi-bot provides a solution!

▸Interactive messaging with natural language

▸Instant Feedback

▸Keeps the user engaged

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SOLUTION

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DEMO

Here is a representation of what our product will look like.

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DEMO

E.g. FB Messenger chat bot for Wind Mobile

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DEMO WIND Mobile 265,900 people

like this

Telecommunication

WIND Mobile >< Recent 22:10

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DEMOHi Bot

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DEMOHi Bot

Hi Bob, what can I do for you today?

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DEMOHi Bot

Hi Bob, what can I do for you today?

I’m having trouble navigating through my phone. Just got it yesterday.

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DEMO

I can help you with that.What phone do you have?

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DEMO

I can help you with that.What phone do you have?

Huawei G7

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DEMO

I can help you with that.What phone do you have?

Huawei G7

Roger that. What is your issue?

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DEMO

I can’t find the flashlight on my phone.

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DEMO

I can’t find the flashlight on my phone.

To find “Flashlight”:

Step 1: Select “Tools” on your Home screen.

Step 2: Swipe until you find “Flashlight”.

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DEMO

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DEMO

Was I able to solve your problem?

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DEMOYes! Thanks a lot.

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DEMOYou’re welcome.

Is there anything else I can help you with today?

Yes! Thanks a lot.

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DEMOYou’re welcome.

Is there anything else I can help you with today?

Yes! Thanks a lot.

No, thanks.

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DEMOAlright. Have a good day. Bye.

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DEMO

THANK YOU FOR USING MI-BOT

RATE YOUR SERVICE

COMMENTS

SHARE

Excellent service from Mi-Bot. I will be sure to chat with you again.

VALUE PROPOSITION

▸ Customer service at a reduced cost, in an efficient and reliable manner, on a 24/7 basis

▸ Provide step by step technical solution and automatically register the ticket in case the problem is not solved

▸ Act as a new sales channel for telecom companies to reach a wider customer base

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TARGET MARKET

Mobile Phone companies

Subscribers▹ 15-30 year olds▹ Bots are a natural extension of

existing technology that they use

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MARKET RESEARCH

PEOPLE SURVEY RESULTS

77% people consider dealing with phone companies over phone a hassle

83% people disconnect phone due to long wait times

MARKET RESEARCH

COMPANIES SURVEYED

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TOP 3 QUESTIONS ASKED ABOUT

▸Plan information

▸Device and service troubleshooting

▸Phone functions

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MARKET RESEARCH

COMPETITORS

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Twyla

Letsclap

REVENUE MODEL

Cost for integrating the chatbot with the customer service

Companies charged on a monthly basis per unique conversation with customers

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1¢

$0

REVENUE MARKET

Total wireless subscribers

Existing customers contacting customerservice for troubleshooting or general info Predicted number of customers using chatbot from the above 30%

Potential number of customers per day

42 29,369,572 30

% 1%

88,108= $881 /

day

TEAM

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Eraj Ahmed Naveena Pandillapally Errol Coutinho Nisitha Jayatilleka

Management, Marketing and Business model

Web development and intelligent data visualization

Web design and marketing strategies

Programmer(A.I. and databases)

Alain Wilson

Chief Financial Officer and experienced consultant

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THANKS!