NOTHING ELSE COMES CLOSE.DEMO AND REFERENCE GUIDE

CHOOSE THE STORY YOU WANT TO TELL.

EXPERIENCE THE NEXT REVOLUTION IN MOBILE IMAGING.

The Nokia Lumia 1020 is an iconic smartphone with a revolutionary camera that captures more of the details that matter to you. The 41 MP camera sensor with PureView technology captures more of your moments with every click. A Backside Illuminated Sensor (BSI), ZEISS lenses, Optical Image Stabilization, and the Xenon flash give you stunning pictures, even at night.

Take a picture with Nokia Pro Camera, and you can zoom into the image to show fine details, or reframe the image to tell a different story, while still giving you an image that is a manageable size for easy sharing. Nokia Pro Camera also unlocks your creativity, with the option to use manual controls like those that professional photographers use to create unforgettable images.

With the 41 MP camera sensor you can record full HD-quality video, even when zoomed up to 4x. Thanks to Nokia Rich Stereo Recording, your audio is just as stunning as your video, even in loud environments like concerts. The optional Nokia Camera Grip helps you take pictures and videos with one hand, just like you do with a traditional camera.

The Nokia Lumia 1020. Nothing else comes close.

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30 SECOND SELLIntroducing the Nokia Lumia 1020.The most advanced imaging technology ever used in a smartphone.

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With the 41 MP camera sensor on the Nokia Lumia 1020, you can not only zoom 3x when taking a photo, but you can also go back to any picture you captured with Nokia Pro Camera to zoom and reframe the image. Nokia Pro Camera saves a High Resolution 5 MP picture that is perfect for sharing, with the option to also save the original Full Resolution picture for later zooming and reframing.

ZOOM AND REFRAME DEMO1. Press and hold the camera key to open Nokia Pro Camera.

2. Swipe up and down to zoom in and out.

3. With the camera settings in auto mode, tap to take a picture.

4. After the picture is captured, you will see the image in the Review Image Icon, which is the right circle in the upper left of the screen. Tap the Review Image Icon to open the image.

5. Tap on the icon to enter reframe mode.

6. Pinch to zoom in on the image, and pan to move from side to side.

7. Tap to change the aspect ratio of the picture between 16:9, 4:3, 3:2, and 1:1

8. You can rotate the picture by using two fingers to twist the image in the direction that you want.

9. Tap to save the new zoomed and reframed picture.

1 CHOOSE THE STORY YOU WANT TO TELL

CONSUMER TAKEAWAY”I can capture many details with just one photo, reframe it to show just the parts I like, and the original high-res picture is still available.”

BRING IT TO LIFEUse the Little Big World prop in the store to show the zooming and re-framing. Point out something new in each part of the picture when you zoom and reframe.

TOP DEMOS

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GET THE PERFECT PICTURE WITH PUREVIEWCapture high-quality pictures and video, even in low light and with shaky hands. The PureView 41 MP camera sensor captures more of every moment is stunning detail, and incorporates Backside Illuminated Sensor (BSI) technology.

The ZEISS optics offer amazing sharpness, with 6 physical lenses, including one glass lens. Combined with Optical Image Stabiliza-tion, you can take great photos, even in low-light.

SMOOTH AND STABLE VIDEOWith resolution to spare, you can not only record 1080p video with razor-sharp detail thanks to oversampling, but you can also digitally zoom up to 4x without a loss of quality. Simply swipe your finger up and down inside of Nokia Pro Camera to zoom in.

A FILE SIZE THAT’S EASY TO SHARENokia’s Pixel Oversampling Technology condenses the quality of 7 pixels into one super pixel, so the result is an ultra-sharp and natural 5 MP photo that is not only beautiful, but has a file size that is easy to share. In dual-capture mode, the original full-resolution copy is also saved for later zooming and reframing, for a combined file size of 7-15 MB. Without any additional content on your phone, you can store approximately 1600 dual-capture photos.

REVOLUTIONARY CAMERA TECHNOLOGY IN A SMARTPHONE.

If you shake the phone lightly, you may hear a soft rattle. Don’t worry, nothing is broken! What you are hearing are the parts of the Optical Image Stabilization system moving normally.

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XENON FLASHPowerful Xenon flash is brighter and faster than an LED flash. This makes it better at lighting up subjects at night, adding fill lighting to portraits shot outdoors, and for freezing fast action. The Nokia Lumia 1020 also has a dedicated LED light for video recording and focus assist.

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TOP DEMOS

Thanks to the Optical Image Stabilization, the large image sen-sor, and the Pixel Oversampling, the Nokia Lumia 1020 excels at taking photos in low-light.

LOW-LIGHT DEMO 1. Use the Low-Light Pyramid to show the low-light prowess of the Nokia Lumia 1020.

2. Press the Camera Key to activate Nokia Pro Camera.

3. Turn off the flash and the focus assist light by tapping the flash icon in the camera controls bar at the top of the Nokia Pro Camera app.

4. Press the Camera Key to take the photo.

5. Note how even without using a flash, the photo is bright and sharp, without the blurring or grain that typically happens when shooting pictures in low light.

6. Repeat the demo with a competitive phone to compare the image quality of the Nokia Lumia 1020.

2 LOW-LIGHT PHOTOS

TIPIf you want to learn more about the fundamentals of photography and how to take the best pictures with your Nokia Lumia 1020, there is an in-box offer for an online Nokia Photo Masters class with lessons from a professional photographer.

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With High Amplitude Audio Capture microphones you can capture stereo audio in loud environments without distortion, so when you go to a concert you can capture the sound and relive it just like you remember.

AUDIO RECORDING DEMO 1. Using a second phone, start playing music on a speaker system in the store.

2. Press the Camera Key to activate Nokia Pro Camera.

3. Switch to video mode.

4. Press the Video Key to start recording.

5. Hold the Nokia Lumia 1020 close to the speaker to capture the music playing loudly.

6. Press the Video Key again to stop recording.

7. Play back the video and note how the audio recording does not distort, even with the loud music playing through the speaker.

8. Repeat the demo with a competitive phone to compare the audio quality.

3 NOKIA RICH STEREO AUDIO RECORDING

CUSTOMER TAKEAWAY“I can capture high quality audio in stereo and relive the moment just like I remember.”

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TOP DEMOS

Nokia Pro Camera gives you similar controls as you find on a high-end camera like a Digital SLR, allowing you to unlock your creativity and create stunning photos with your Nokia Lumia 1020.

PRO CAMERA CONTROLS DEMO1. Press the camera button to open Nokia Pro Camera.2. Tapping on the icons in the top bar gives you access to your camera

controls. 3. Tap to manually adjust the focus from 6 inches to infinity. A dial will

display on the screen.4. With the phone close to the Little Big World or another small object, slide

the dial up and down. With the dial near the bottom, objects closer will be in focus while objects in the background will be blurry, giving you a sense of depth. When you slide the focus towards the infinity, objects in the distance come into focus.

5. Tap or the camera button to take pictures with the different focal lengths.

6. The other manual controls will change other settings for the image capture: Flash Control, White Balance, ISO, Shutter Speed, and Exposure Value.

7. To change multiple controls at the same time, drag the icon to the left to display all of the dials at once.

8. To reset the manual controls to default, drag the icon to the left again.

9. To close the manual controls, drag the icon to the right.

4 TAKE PICTURES LIKE A PRO

CONSUMER TAKEAWAY”Now I can take pictures like a pro, thanks to Nokia Pro Camera empowering me with the tools to unlock my creativity.”

TIPFeeling overwhelmed by all of the different camera settings? You can learn more about how to use them with the interac-tive on-device tutorial. In Nokia Pro Camera, just tap ..., then tap Tutorial to begin see how the different controls affect your picture.

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TAKEN WITH THE NOKIA LUMIA 1020F/2.2, ISO 100, 1/2000 SEC. SHUTTERIMAGE CAPTURED USING 41 MEGAPIXEL SENSOR ON NOKIA LUMIA 1020. ACTUAL IMAGE RESOLUTION MAY VARY.

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NOKIA PRO CAMERA CONTROLS

FLASH CONTROLFlash settings include Auto, On, and Off for the Xenon flash. Set the flash to

On to prevent blurry images or illuminate details in backlit subjects during

the day. There is also a Focus Assist light on/off setting, which activates an

LED light that helps the autofocus function better in low-light conditions.

WHITE BALANCEWhite balance changes how the camera sees and records different sources of

light in a scene. You can choose settings like Cloudy, Sunshine, Fluorescent,

and Incandescent. Experiment with white balance to change the mood of

your photos. When taking a picture of a sunset, for example, set the white

balance to emphasize a warmer light instead of allowing the camera to make

the image appear brighter.

FOCUSManual focus gives you full control of the camera focus distance, so you can

set your focus from 6” to Infinity. You can use the manual focus to more

quickly and accurately focus on your subject, or to create a depth-of-field

effect where the background is blurred to call attention to the foreground

object that is in sharp focus.

Depth of field effect created using manual focus.

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ISOISO measures the camera’s sensitively to light, equivalent to the different

film speeds used in film cameras. The higher the ISO number, the better the

camera performs in low-light. The trade off is that increasing the ISO also in-

creases the graininess in the image. In dark settings, increase the ISO so you

can use a slower shutter speed and remove blur if the scene has movement.

In bright light, however, you may want to lower the ISO if the picture seems

washed out, of if you want to get a cleaner image with less grain.

SHUTTER SPEEDThe shutter speed defines how long the shutter opens to expose the sensor

to light. Slow shutter speeds (up to 4 seconds) require objects to stay still

for longer periods of time so the image appears sharp. Fast shutter speeds

(up to 1/8000 of a second) work well in daylight. In well-lit scenes, use a fast

shutter speed to capture motion without blur. Set a slower shutter speed at

night for artistic effects like capturing the light trails of cars.

EXPOSURE COMPENSATIONExposure compensation, or value, refers to the amount of light recorded

on the sensor. Change the settings to make images brighter or darker. If

the subject is in a shadow, increase the exposure value to make the picture

bright. To make the sky a dark blue, decrease the exposure value. Experiment

with the exposure compensation to create artistic effects, such as washed-

out photos.

Created with a slow shutter speed.

Created with a slow shutter speed plus the Xenon flash.

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The most intuitive, user-friendly, and seamless way to capture and relive your moments! Nokia Smart Camera shoots a sequence of 10 photos at 4 frames per second, making it easier to capture great moments. Choose your Best Shot or combine the photos into one picture, creating a strobe effect to emphasize motion with Action Shot, add-ing motion blur to the background with Motion Focus, removing unwanted moving objects, or choosing the best faces for great group shots.

ACTION SHOT DEMO1. From the Nokia Pro Camera app, tap and select Nokia Smart Cam

from the available lenses.

2. Ask someone to walk across the frame, and then tap to take a burst of ten photos.

3. Swipe up to Action Shot and tap the screen to edit.

4. Tap points in the timeline at the bottom to add or remove frames.

5. Tap to turn on fade.

6. Touch, hold, and drag the circle to select the Hero Frame.

7. Tap to remove fade and to save.

5 NOKIA SMART CAMERA

CUSTOMER TAKEAWAY“I can always capture the perfect moment, and I can have fun with movement .”TIP

To re-open a photo in Smart Cam to modify your effect or choose a different one, go to Photos > Albums > Camera Roll. Where it says “Captured by Nokia Smart Cam” below the photo, tap the underlined text and the photo will open in Smart Camera.

TOP DEMOS

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AT&T LOCKERNeed a place to save and share all of the great photos you have taken with the Nokia Lumia 1020? AT&T Locker is perfect way to store your photos and all of your other files. AT&T Locker will upload1 all of your Full Resolution originals from Nokia Pro Camera. It will also upload the 5 MP photos from Nokia Smart Camera, Cinemagraph and Panorama so you can easily share them, transfer them to your computer, or back them up to the cloud for safekeeping.

PHOTOBEAMERShare your photos through any web browser with this Nokia- exclusive application. It works with tablets, computers, video game consoles and smart TVs. No special software required!

PHOTOBEAMER DEMO 1. On a web-enabled device, open the web browser and go to www.photobeamer.com.

2. Open the PhotoBeamer app on the Lumia 1020.

3. Select the album or photo you wish to share.

4. Scan the QR Code on the PhotoBeamer website to display the photos through the web browser.

5. Swipe to see other photos in the album.

SHARE YOUR MOMENTS

To auto-upload pictures and videos to SkyDrive2, go to Settings and then Backup. Tap on Photos and then select if you want auto-upload enabled and at what quality level. Best quality photos and all videos require a Wi-Fi connection for auto-upload. NOTE: SkyDrive will only auto-upload the 5 MP High Resolution versions of the Nokia Pro Camera photos in your camera roll. Only AT&T Locker will currently upload the Full Resolution originals.

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1. Auto upload of photos and videos may incur data charges if you select Wi-Fi and Cellular in the Easy Upload settings.

2. 7 GB of SkyDrive storage available for free, with additional storage available at an additional fee. Auto-upload of im-ages and videos may use cellular data and may incur data charges.

SkyDrive

SKYDRIVEAutomatically upload your 5 MP pictures and your videos to free2 SkyDrive storage and seamless share across multiple devices (Win-dows 8 PCs, Tablets and Xbox 360), or share a link to your photos with your friends and family.

TIPWant to share photos on Instagram? Two great apps are avail-able in the Windows Phone Store. Instance is a full-featured Instagram client that lets you register for an account, upload, comment, like, follow, and find your Facebook friends. With Hipstamatic Oggl Pro, you can capture and curate images, ap-plying Hipstamatic’s beautiful lenses and films and then share them on Instagram, Facebook, and Twitter.

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REAL-WORLD TECHNOLOGYRELIVE MOMENTS IN VIVID DETAILThe bright PureMotion HD+ AMOLED display lets you see your pic-tures and videos in vivid colors, even in direct sunlight. You can eas-ily share what’s on screen with other people thanks to the very wide viewing angles. The fast response time of the screen also keeps your videos looking smooth and sharp. The display incorporates ClearBlack, a high brightness mode, and Sunlight Readability En-hancements so you can see the screen clearly, even in bright outdoor conditions.

SUPER-SENSITIVE TOUCH The screen is so responsive, you can interact with your screen while us-ing gloves, pens, or long fingernails, and it adjusts quickly to different objects. The improved supersensitive touch can be used with longer nails than previous generation touch screens.

NOKIA GLANCE SCREENThe Glance Screen is unique to Nokia. It shows the clock, low battery warnings, charging status, and ringer on/off indicators when the display is “sleeping”. Just double tap when the phone is locked to turn on the display and view the lock screen. If you like to have your phone by your bedside table at night, you can set a night mode that dims the Glance Screen at a preset time of the day.

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MUST-HAVE ACCESSORIESNOKIA CAMERA GRIPThe Nokia Camera grip provides an ergonomic cover for one-handed shooting, plus an extra rechargeable battery so you can keep taking pictures all day long. The grip also has a two-step shutter button in the grip for easy, one-handed photos and videos, plus a tripod mount thread for when you need to take long exposures or are shooting long videos. It is a must-have accessory for mobile videographers.

WIRELESS CHARGING ACCESSORIESEffortless and most natural way to charge your phone is with wireless charging . Just snap the wireless charging accessory cover on your phone, and when you place the Lumia 1020 on the Wireless Charging Plate or the Wireless Charging Stand, charging begins like magic.

With the DT-910 Wireless Charging Stand, you can use the Nokia Accessory App to launch selected phone applications with a simple tap of your phone to the NFC logo on the stand. Watch a slide show. Listen to music. Join in a conference call. It’s your choice. The Accessory App even includes a Weather & Calendar app that displays the current time and weather conditions, and upcoming calendar appointments.

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Attach the wrist strap included in the box with the Nokia Lumia 1020 to help keep hold of the phone while taking pictures and video one-handed.TIP

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DISCOVER THE WORLD AROUND YOU WITH THE POWER OF SIGHT.LIVESIGHT IN HERE MAPS REVEALS YOUR SURROUNDINGS IN A COMPLETELY NEW WAYThe next step in the evolution of device input, LiveSight sight recognition technology lets you simply “point and know” more about the world around you. See inside and through buildings, across city landscapes. LiveSight “knows” what you see through your camera viewfinder and layers it with rel-evant, place-based data that can include points of interest, people, objects (such as your parked car), walking route, and more.

HERE City Lens also provides an augmented reality view of your surroundings, plus more category options and the ability to search for a place by name.

LIVESIGHT DEMOShow your customers how to use LiveSight

1. From the App list, tap HERE Maps.

2. To see your current or previous location, tap .

3. Tap next to your current location to activate LiveSight mode.

4. To see places through the camera’s viewfinder, hold the phone upright as if you are taking a photo in portrait mode.

5. Tap a location to get directions or more information.

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WHAT ELSE IS GREAT ABOUT HERE MAPS? • True offline maps for 94 countries provide the widest offline map coverage of any mobile platform.

• Turn-by-turn walking navigation, driving and transit directions.

• Explore airports, malls and stadiums with indoor venue maps.

• Discover the top 25 places around you including pictures and reviews.

HERE DRIVE+ • Get free1, turn-by-turn voice navigation with street names.

• Download offline maps of states and countries for free2, allowing full navigation in offline mode, for those times when using cellular data isn’t an option, such as traveling internationally or visiting national parks.

• 60+ free voice-guidance options for download.

• Select your destination, see speed limit warnings and get traffic alerts.

HERE TRANSITHERE Transit is your public transit companion for buses, trains and subways.

• Locate nearest stations, find departure times, plan and optimize your route.

• Segment assistance.

• Route and schedule sharing.

CUSTOMER TAKEAWAY“With HERE, I have the full power of a personal navigation device right on my phone, so I can find places nearby and navigate to them, even when offline.”

1. With the purchase of Nokia Lumia 1020. Data charges apply in online mode.

2. Downloading of maps, games, music and videos and uploading of images and videos involves transferring large amounts of data. Your service provider may charge for the data transmission

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Want more Nokia Music? Subscribe to Nokia Music+ for $3.99 per month and get unlimited skips, unlimited offline mixes, high- quality audio streams and song lyrics. You can also listen to Nokia Music+ via your web browser at music.nokia.com.

LISTEN TO NOKIA MUSIC EVERYWHERE

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NOKIA MUSIC WITH MIX RADIONokia Music with Mix Radio gives you FREE1, instant access to millions of tracks of streaming internet radio, right out of the box.

• Play music on your phone without a subscription or any interruptions from advertisements.

• Download up to 12 hours of music to your phone so you can play it when you are offline, like when you are without a data connection or during a flight.

• Search multiple genres and hundreds of professionally curated channels.

• Choose up to three of your favorite artists and instantly create a playlist with music that has a similar sound.

1. Data charges may apply.

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GIG FINDER • Gig Finder is your personal guide to the music scene.

• Find gigs near you, buy tickets from your phone and locate a venue, share the gig with friends, and pin the gig to the Start Screen.

• Search for the artists you love and set alerts so you always make it to a show.

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REASONS TO SWITCH TO WINDOWS PHONEThe smartphone reinvented around you.Designed to keep you closer to what matters most.

1. THE WORLD’S MOST PERSONAL OPERATING SYSTEMWhen you pin Live Tiles on your Start screen you get the latest and greatest right there. Enjoy useful updates without having to open apps.

2. UNIQUELY YOURSGet a phone as unique as you are. The only phone where you can resize tiles, pick their colors and then move everything to suit the ever-changing you.

3. YOUR APPS, YOUR WAY.The big-name apps you want, all certified by Microsoft in the only app store that learns what you like and makes suggestions based upon what’s most important and personal to you.

4. THE BEST OF MICROSOFT. BUILT IN.From Office Mobile to Xbox and SkyDrive, this phone works seamlessly with the wider world of Surface, Windows, tablets, Xbox and other Microsoft products you know and love.

TIPSwitching to Windows Phone is easy! Just download the Switch to Windows Phone app for Android and it will scan your phone for apps, and tell you how many are on Windows Phone or have a close match available. Then, you just create or sign in to your Micro-soft Account on the app to save your app list. When you log into the Switch to Windows Phone app on your new Nokia Lumia, you will see the saved list of your apps. Just tap on an app to download it!

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REASONS TO SWITCH TO WINDOWS PHONE

7. YOUR ENTERTAINMENT, THE WAY YOU WANT IT.The only phone with built-in Xbox Live titles and Xbox music and video. Also, switching iTunes content to a Windows Phone is a snap.

8. CONNECT WITH FRIENDS AND FAMILY FASTERWith unparalleled Skype integration and exclusive features like People Hub, Rooms and deep Facebook and Twitter integration you’re able to communi-cate quickly and keep up with those who matter most.

5. AUTOMATIC BACK-UP TO THE CLOUDYou can automatically upload photos, videos and documents to 7GB of free SkyDrive cloud storage so you can access everything almost anywhere. Work, watch and play across all your screens.

6. TAKE WORK WITH YOU. OR NOT.The only phone with a full-featured version of Microsoft Office Mobile built right in, so you can be more efficient from almost anywhere. You also get world-class security for those important documents.

WINDOWS PHONE FACTSWindows Phone posted the largest year-over-year gain among the lead-ing operating systems (131% YOY), more than doubling its size from a year ago and leapfrogging over BlackBerry for the 3rd place. (IDC Worldwide Quarterly Mobile Phone Tracker, 5/15/13)Nokia’s Lumia range grew 173% from a year earlier, making it by far the world’s fastest-growing major brand.” Strategy Analytics, April 2013

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9. FAMILY FRIENDLYKid’s Corner keeps your content safe from little fingers, while it provides an “area” where kids can play games and watch movies.

10. FAST, FLUID BROWSINGGet instant recommendations for restaurants, shopping and activities with a single touch and enjoy fast web browsing with IE10, just like on your PC.

11. FIND THE RIGHT PHONE FOR YOUFrom the best smartphone camera in the world in the Nokia Lumia 1020 to less expensive models like the Nokia Lumia 520 for kids, there’s a Windows Phone in almost every shape and size and color for every need, taste and budget.

REASONS TO SWITCH TO WINDOWS PHONE

AWARD-WINNING NOKIA LUMIA WINDOWS PHONES• Windows Phone 8 won PC Mag Reader’s Choice Award for best smartphone OS overall and highest in customer satisfaction, and the Lumia 920 won best phone at AT&T for customer satisfaction (PC Magazine, 3/13/13)• Engadget readers voted the Lumia 920 “Smartphone of the Year” for 2012 (Engadget, 2/20/13)• Best Smartphone Camera, Lumia 920 (Gizmodo, 2/18/13) • The Live Tile/Metro UI “Best Design Trends of 2012” (VentureBeat, 12/27/12)• iF Award for Outstanding Design (International Forum Design Germany)

HOW DO I SET UP A MICROSOFT ACCOUNT? 1. With the micro SIM card inserted, turn on the phone. 2. Tap Get Started. 3. Choose a language and tap Next. 4. Read the terms of service, and then tap Accept. 5. Tap Recommended. 6. Select your time zone and tap Next. 7. Tap Sign In. 8. Enter your Microsoft Account e-mail address and password and tap Sign In.

Note: If you already have an Xbox, MSN, Hotmail or Windows Live ID account, you should use that account for your sign in.

HOW DO I MAXIMIZE MY BATTERY LIFE?To get optimal battery life, use the Nokia charger that came in the box or a compatible Nokia wireless charging plate (wireless charging back sold separately). Here are a few other tips for maximizing your battery life:

Turn on the battery saver: 1. From the Start Screen, swipe left to access the app list. 2. Tap Settings. 3. Scroll to Battery Saver. 4. Slide to turn on.

Turn off unneeded background tasks: 1. In Settings, swipe to the right to Applications. 2. Tap on Background Tasks. 3. On the list of allowed apps, tap on the app. 4. Tap Block.

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FREQUENTLY ASKED QUESTIONSHOW CAN I TRANSFER MY CONTACTS FROM MY OLD PHONE TO MY NEW LUMIA PHONE?

With the Nokia Transfer My Data App: 1. Tap store . 2. Search for and install Transfer my Data app. 3. Return to the app list once the download completes. 4. Tap . 5. Tap to connect to your old phone (make sure that Bluetooth is turned on). 6. Check Contacts Box. 7. Press Start. 8. Content will transfer automatically and alert you when done.

With the Welcome Home to Windows Phone app: 1. Go to www.markspace.com/welcomehome/nokia. 2. Download the Welcome Home to Windows Phone app for your Mac or Windows computer. 3. Plug in your previous Windows Phone, Android or iOS handset to the computer via USB and run the Welcome Home to Windows Phone application (you may be asked to install a helper app to your previous phone). 4. Your contacts, meetings and non-DRM protected media will be transferred to your new Lumia 1020.

HOW DO I RESET MY PHONE?You can reset your phone in two ways, either from the phone settings or by using the device hard keys.

Note: Warn customers that resetting their phone will erase their user data, including HERE Maps data. To reinstall apps, use the “restore your phone?” option during the phone startup sequence. Or, go to www.windowsphone.com and click My Phone > Sign in.

Reset phone using the hard keys: 1. With the phone turned off, press Power key to turn on the phone, then immediately press and hold Volume Down key. 2. A “!” mark will appear on the display. 3. Press the following keys in this order: • Volume Up • Volume Down • Power Key • Volume Down 4. Device will now reset. 5. Gear icons will display for 3-5 minutes while the phone is resetting.

Note: This is a good option to recommend to customers if they forget their LOCK code.

Reset phone from settings: 1. From App list, tap Settings. 2. Tap About. 3. Tap Reset Your Phone.

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Turn on Battery Saver for HERE Drive+: 1. Open HERE Drive+. 2. On the main navigation screen press . 3. Tap Settings. 4. Scroll down to Battery Saver. 5. Toggle the slider on. 6. This switches off background navigation tasks when not being guided along a route.

Turn off Wi-Fi, Bluetooth, and Tap + Send when not in use: 1. From the Start Screen, swipe left to access the app list. 2. Tap Settings. 3. Go to the sections for Wi-Fi, Bluetooth, and Tap + Send, and to switch the sliders to off.

HOW DO I BACK UP MY PHONE?One of the best features of Windows Phone 8 is the ability to back up items to the cloud. 1. From the Start Screen, swipe left to access the app list. 2. Tap Settings. 3. Tap Backup. 4. Choose the items you want to back up.

The free 7GB of storage on SkyDrive includes storage to back up your settings, apps, pictures and text messages to the Cloud. Be sure to set this up for your customers when they purchase the phone.

HOW DO I REBOOT MY PHONE? 1. Press and hold both the volume down and power button for about 10 seconds until the battery disengages and the phone powers off. 2. Press power button to turn the phone back on.

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HOW DO I SYNC MUSIC AND VIDEOS WITH MY COMPUTER?

There are several different apps that sync music and videos between computers and Windows Phone 8, depending on what computer operating system you are using:

Windows 8 and Windows RT – Download the Windows Phone application from the Windows Store.

Windows 7 and 8 – Download the Windows Phone app for desktop from the Windows Phone website.

Mac OS X (version 10.6 and above only supported) - Download the Win-dows Phone app from the Mac app store.

Using the Windows Phone app: • Launch the appropriate Windows Phone app for your OS/preferred experience to transfer content from the PC to the phone. • The Windows Phone desktop app will sync the selected non-DRM music in the computer’s iTunes library. • Drag and drop is also supported with Windows 7 and 8.

NOTE: Only NON-DRM iTunes content can be synced to the phone.

Syncing via the CloudSkyDrive app users from Android/iPhone can save their photos and videos to SkyDrive and then simply access their content by navigating to the Photos Hub to see their content in the SkyDrive album.

HOW DO I BACK UP MY PICTURES?With dual capture mode, two pictures are captured when pressing the shutter button. The first one is a High Resolution 5 megapixel oversampled image and the second a full resolution image. The Full Resolution image will not be automatically backed up on SkyDrive. The customer will need to manually sync their phone to their PC to back up the pictures.

To backup the High Resolution 5 megapixel picture1. From the app list, tap Settings2. Tap Backup3. Select photos

To backup the full resolution picture:

1. Connect the phone to a PC using a USB cable

2. Open Windows Explorer

3. Navigate to the Pictures > Camera Roll folder.

4. The files with “highres” in the file name will be the Full-Resolution versions of your images. Select those and copy them to your computer.

NOTE: You can also back up the full resolution pictures via the AT&T Locker service.

HOW DO I SYNC MY NOKIA PRO CAMERA PICTURES FROM ONE NOKIA LUMIA 1020 TO ANOTHER?Nokia Pro Camera full resolution pictures must be moved from one phone to another by connecting a USB cable and then using Windows Explorer to copy both the High Resolution and Full Resolution versions of the photos between the Camera Rolls of the two phones. After you have copied over the images, open Nokia Pro Camera, tap ..., tap Settings, and then under Find Nokia Pro Camera Photos, tap the Find button.

WHAT DO I DO IF MY PHONE IS LOST OR STOLEN? 1. If you have Find My Phone enabled, go to www.windowsphone.com. 2. Click My Phone. 3. Click Sign In and sign in with the same Microsoft Account you use on your phone. 4. Click Find My Phone. See the current location of your phone on the map. 5. Click Ring to hear your phone ring. 6. You can also add a message that will display on the phone Lock Screen. 7. If you have your phone connected to an Exchange server you can also lock or wipe the phone via Outlook Web Access or by contacting your IT department.

WHO CAN I CONTACT IF I HAVE MORE QUESTIONS?General questions/feedback or product issues: • Smart Setup: www.nokiasmartsetup.com • Facebook: Search for Nokia US and click Nokia Care US • Twitter: @NokiaCareUS, @WinPhoneSupport • Nokia Call Center support: 1-888-665-4228 or TTY/TDD 1-800-246-6542 • Online: www.nokiausa.com or www.nokiausa.com/support • Email and chat: www.nokiausa.com • Setup, usability and demos: www.windowsphone.com

Scan the tag to see more Windows Phone How-Tos.

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HOW DO I CHECK IF AN UPDATE IS AVAILABLE? 1. From the app list, tap Settings. 2. Scroll to Phone Update. 3. Tap Check for Updates.

You can also receive a notification when software updates become available by going to Settings > Phone Update and selecting “Tell me when updates are available for my phone.”

HOW DO I UPDATE THE SOFTWARE ON MY PHONE?The phone software updates Over the Air (OTA). When an update is available, you will receive a notification. You can choose to update or wait until later. Software updates are data intensive. Before starting the software update, connect to a Wi-Fi network.

WHERE DO I FIND FIRMWARE VERSION AND IMEI? 1. From the app list, tap Settings. 2. Tap About. 3. Tap More Info.

NOKIA LUMIA 1020 SPECIFICATIONS

HOW DO I INSERT AND REMOVE MY SIM CARD FOR NOKIA LUMIA 1020?1. Make sure the Lumia 1020 is powered off and face-down.2. Using the SIM removal tool to eject the SIM card3. Pull the SIM card tray out of the phone.4. Insert the SIM card, with contacts facing up, into the tray.5. With the SIM in place, slide the tray back into place until fully inserted. 6. Press and hold the power/lock button to power on the phone.NOTE: Do not use a SIM card adapter tray as it may cause damage to the SIM pins. These damages are not covered under warranty.

Networks GSM (850MHz, 900MHz, 1800MHz, 1900MHz) UMTS (850MHz, 900MHz, 1900MHz, 2100MHz)

LTE: Bands 2, 4, 5, 17

OS Windows® Phone 8

Speed 1.5GHz dual core, Qualcomm Snapdragon™ processor

Display 4.5” WXGA HD+ AMOLED, PureMotion HD+; Resolution 1280 x 768, Aspect Ratio 15:9, Pixel Density 334 ppi; ClearBlackDisplay, Sunlight Readability Enhancement (SRE), High Brightness Mode (HBM); Color depth 24 bit, 16M colors, refresh rate 60Hz; Super-sensitive capacitive touch, Sculpted Corning® Gorilla® 3 Glass

Battery Integrated 2000mAh battery, Lithium-polymer

Memory 2 GB RAM; 32GB internal memory (formatted capacity is less); 7GB free in Skydrive with additional storage via subscription, 5 GB free with AT&T Locker

Size & Dimensions: 130.4 x 71.4 x 10.4 mm (volumetric), Weight Weight: 158 grams

Camera • 41MP PureView sensor • Optical Image stabilization • Carl Zeiss optics, f/2.2 with 6 lenses • New Color Technology • Xenon flash for Images and LED light Video • HD 1080p Video Capture @ 30 fps Video • HD front facing camera with 2 MP sensor and 1.2 MP stills and 720p video

Connectivity • Micro USB 2.0 HS with charging. • A-GPS and GLONASS • NFC with secure element on SIM • WiFi 802.11 a/b/g/n, 2.4GHz and 5.0GHz • Bluetooth 3.0 + EDR BT Profiles: A2DP, AVRCP 1.4, HFP, HSP, PBAP, OPP, RF COMM API • Sensors: 3D Accelerometer, Proximity, Magnetometer (compass), Ambient light (ALS), Gyroscope, Barometer • HAC (Hearing Aid Compliance): M3/T4

Audio 2 High Performance microphones, High performance loud speaker, multichannel stereo capture and distortion-free recording, Virtual surround sound and playback with headsets (Dolby Digital 5.1), 3.5 mm AV connector, Noise Cancellation

Other Optional wireless charging with snap-on cover

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2. FRONT-FACING CAMERA: Video chat with your friends on multiple platforms on the front-facing camera, or easily take a self portrait.

3. VOLUME CONTROL KEYS: Press to increase or decrease the ring volume, and tap the ring tone icon to switch between vibrate or ring + vibrate. During a call, press to adjust the earpiece volume. When playing a song, press to control the playback volume.

4. POWER/LOCK KEY: Long press for five seconds to power on or off. Short press to lock and unlock the screen.

5. CAMERA KEY: Press and hold to activate the default camera app when the phone is locked. Press half-way to focus on the middle of the field of view, press all the way to take a photo.

6. SEARCH: Press to open Bing Search.

7. START: Press to return to the Start Screen. Use a long press to activate voice commands.

8. BACK: Press to return to the previous screen. Press and hold to open visual multi-tasking.

9 LIVE TILES: Pin what matters most right on your Start Screen and see everything that’s going on, as it happens. To resize a tile, tap and hold a tile to edit, and tap to make it bigger or smaller. To unpin a tile press the unpin icon.

10. STATUS BAR: Swipe from the top of the screen downward to view your connection, battery life, time and other alerts.

11. MAIN CAMERA: 41 MP sensor with Optical Image Stabilization, 6-element ZEISS optics f/2.2 aperture, Auto Focus, Xenon Flash with LED light for video recording.

12. CONTACTS FOR WIRELESS CHARGING COVER: Contact points for snap-on wireless charging cover (sold separately).

13. SPEAKER: Rear speaker for music, navigation, and speakerphone.

14. MICRO USB CHARGING PORT: Connect to a computer to transfer files or charge the phone with Nokia Charging and Data Cable (included in box).

15. SECONDARY MICROPHONE: Microphone for audio recording and noise cancellation.

16. HEADSET JACK: Listen to music through headphones or output to a car, amplifier, or speakers.

17. MICRO-SIM TRAY: Slide tray out to insert micro-SIM card.

GET TO KNOW THE LUMIA 1020

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Third party products and names may be trademarks of their respective owners.

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