“Nobody ever listened himself out of a job” -President Calvin Coolidge

Importance of good listening skills Four ways to listen Listening spare time Deadly habits of poor listening How to listen well

Better relationships Better jobs Better understanding Build rapport Shows respect and support

Appreciative listening (enjoyment) Discrimative listening (singling out) Empathetic Listening (supportive) Critical Listening (evaluate)

Speak 120-180 words Listen about 6 times as fast We remember 20% of what we hear 85% of all we know is learned by

listening

Tune out dull topics Faking attention Yielding to distraction Criticized delivery or appearance Interrupt

Make eye contact Nod your head Lean towards the speaker Don’t interrupt the speaker Repeat instructions Ask appropriate questions