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www.digitate.com
ignio
AI.Digital Workspace
SaaS HA Compliant
30+ OOB usecases
20+ Dashboard Widgets
Engaging User Experience
Product Overview
A Self-healing Digital End-user Experience Management Product
No Forms | No Calls | No Wait
Robust Performance and Security
Multi-lingual Support
www.digitate.com
ignioTM AI.Digital Workspace autonomously detects endpoint issues, triages and remediates them. It offers an intuitive Self-service app for end-users, an intelligent dashboard for service desk teams and endpoint blueprint at the core. It has proven highly effective in cutting down unnecessary IT costs, warranting uninterrupted endpoint availability and accurately predicting the impact of technological changes on your IT landscape.
AI.Digital Workspace
Product BenefitsFind and fix endpoint issues before they disrupt the workday. Reduce anxiety of IT service desk teams, create a happier, highly productive digital workspace for employees that leads to superior customer experience and improved agility with better business outcomes.
Create a Happy, Frustration-free and Highly Productive Employee Workspace Experience
Employee: End user of devices, applications and networks within the enterprise or IT contractors. Not customers consuming business applications or web apps.
FOR EMPLOYEES • A happier workspace experience • Saves time and improves
productivity
• Less tickets for common device faults
• Almost 100% first-contact resolution
• Less wait time• Lower turnover intention• Employee productivity gains
FOR THE SERVICE DESK TEAMS • Reduces service desk anxiety • Secure and compliant workspaces • Lowers unnecessary IT
procurement costs
• Less tier 1-2 trouble tickets and escalations
• Reduction in MTTR cost per ticket
• False alerts suppressed• Better agent utilization• Trusted devices • Lowered IT procurement costs
FOR THE BUSINESS • Enhanced customer experience • Ease of Digital Transformation • Superior business outcomes
• Reduced customer churn rate• Boost Net Promoter Score (NPS)• Greater velocity of Digital
Transformation projects• Lower total cost of ownership• Save unnecessary licensing and
upgrade costs• Revenue gains from less downtime
www.digitate.com
ignio AI.Digital Workspace is also available as a scalable, cloud-hosted software-as-a-service(SaaS) with a subscription-based payment model. Get your SaaS instance up and running in just 1-2 days. Benefits range from low up-front costs, no worries about applying patches and installing the latest upgrades. Encrypted data stores, anytime, anywhere accessibility and 99.9% service availability.
Enterprise DashboardProvides intelligence and recommendations around devices and issues within the enterprise. It comprisesseveral widgets that deliver the information to the service desk teams.
ignio Self-heal App
Self-heal Incidents • Pre-packaged knowledge for
autonomous remediation • Event detection service • 30+ Commonly occurring system
and application faults • 100% Offline availability
Endpoint Health & Compliance • 15+ Device health checks • 6+ Compliance checks • 6+ Performance tuning activities
Endpoint BlueprintMaps and builds a model for all the endpoint devices, attributes, precedencies and interdependencies acrossthe enterprise. This component is at the core of the ignio cognitive automation platform.
Multilingual support
English French Spanish
Brazilian Portuguese German Japanese
Let ignio AI.Digital Workspace do the heavy lifting for you!
Installed on every endpoint device for application troubleshooting, performance tuning, health and compliance checks.
• Displays endpoint distribution, usage patterns and builds user context • Offers intelligent insights and proactive recommendations • 25+ widgets to show usage, fixes, health and compliance of your endpoints
www.digitate.com
Digitate Offices
North America5201 Great America Parkway, Suite 522Santa Clara, California 95054USA
AsiaSahyadri Park, Plot No. 2 & 3Rajiv Gandhi Infotech Park, Phase-IIIHinjewadi, Pune - 411057Maharashtra
@iam_ignio [email protected]
Digitate is a software venture of TCS. Launched in 2015, Digitate’s ignio™ is an award-winning solution that reimagines enterprise IT operations with its unique and innovative design that blends artificial intelligence, machine learning, and advanced software engineering to quickly and autonomously resolve issues when they arise, and preempt incidents wherever possible. ignio has been adopted by large, global enterprises, mostly Fortune 500 and Global 2000 corporations, which are leaders and innovators in their respective industries. Digitate is headquartered in the heart of the Silicon Valley in Santa Clara, California, USA and Pune, India.
For more information, reach out to us at [email protected] or visit www.digitate.com.
“Digitate has developed a solution that can in real time provide actionable information based on the wealth of data organizations already have within their systems…delivering proactive business intelligence on mission-critical workloads.”
– Ovum On the Radar
“ignio binds together disparate yet interconnected business applications and their underlying infrastructures to perform actions autonomously and drive smart decision making.”
- Artificial Intelligent Systems, IDC
04/20
