NN10470-000.01.02

Nortel Multiservice Data Manager

Documentation Roadmap

NN10470-000

Document status: StandardDocument issue: 01.02Document date: May 2007Product release: 16.2Job function: Product FundamentalsType: NTPLanguage type: U.S. English

Sourced in Canada and the United States of America.

Copyright © 2007 Nortel Networks. All Rights Reserved

NORTEL, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Nortel Multiservice Data ManagerDocumentation Roadmap

NN10470-000 01.02 Standard16.2 May 2007

Copyright © 2007, Nortel Networks Nortel Confidential

Contents

New in this release 5Features 5Other changes 5

Nortel Multiservice Data Manager documentation roadmap 6Product release 6Multiservice Data Manager documentation packaging 7Product fundamentals 8Planning and Engineering 8Installation and Upgrade 9Administration and security 9Operations 12Fault and performance management 13

Information quality 15

Trademarks 16Nortel trademarks 16Third party trademarks 16

Using modular task based information 18Task based documentation 18How is task based documentation used? 19Task flows 20

What do work flows, task flows, and procedures look like? 20

Text conventions 22

Customer service 24Getting documentation 24Documentation media available 25

Internet 25Intranet 25Online Help 25CD-ROM 26

Getting technical support 26Technical Solution Centers 26

- 4 -Contents


NN10470-000 01.02 Standard16.2 May 2007


Getting product information 26


NN10470-000 01.02 Standard16.2 May 2007


New in this releaseThe following sections detail what’s new in Nortel Multiservice Data Manager Documentation Roadmap (NN10470-000) for Release 16.2:

• Features (page 5)

• Other changes (page 5)

FeaturesThere were no feature changes made to this document.

Other changesReferences to Nortel Multiservice Data Manager technical publications were updated with new document numbers.


NN10470-000 01.02 Standard16.2 May 2007


Nortel Multiservice Data Manager documentation roadmap

This document is a reference guide to technical documents for Multiservice Data Manager. If you perform work involving a Multiservice Data Manager, you can use this document as a guide to finding information.

As part of the new Modular Task Based Information (MTBI) initiative, Nortel is restructuring the Multiservice Data Manager technical documents. For information about MTBI, see Using modular task based information (page 18).

Navigation• Product release (page 6)

• Multiservice Data Manager documentation packaging (page 7)

• Product fundamentals (page 8)

• Planning and Engineering (page 8)

• Installation and Upgrade (page 9)

• Administration and security (page 9)

• Operations (page 12)

• Fault and performance management (page 13)

Product releaseProduct Release: xx.x and up applies to NTPs that Nortel has not updated since the release number specified. For example, Product Release 13.1 and up indicates that the NTP has remained unchanged since release 13.1. It is important that you check to ensure that the NTP set you are using is associated with the software version you are running. For a list of the most current NTPs and their product release numbers, refer to Nortel Multiservice Data Manager New in this Release (NN10470-001) or visit the Technical documentation section at www.nortel.com.

- 7 -Nortel Multiservice Data Manager documentation roadmap


NN10470-000 01.02 Standard16.2 May 2007


Multiservice Data Manager documentation packagingEach document belongs to a category of related documents called a job function. To get an understanding of the job functions and the type of information included in each, see the figure Multiservice Data Manager documentation packaging (page 7).

Multiservice Data Manager documentation packaging

Basics/Product Fundamentals

Administration and Security

Fault and Performance Management

Operations

Installation and Upgrade

Documentation Roadmap

OverviewWorkstation

Utilities

New in this Release

MDM Tool Set and Operator

Client Interfaces

Terminology

Network Configuration

Device Adapter

Administration Network Security

Fault Management

Performance Management

Alarms Reference

Configuration Management

IP/VPN Configuration

Installation

OSS Documents

Upgrades and Patches

Alarms and Status API Reference

Accounting

Planning and Engineering

Engineering Planning



NN10470-000 01.02 Standard16.2 May 2007


Product fundamentalsProduct fundamentals documentation includes product and release specific information that is relevant to multiple job functions, overview information about the product, and product documentation.

Planning and EngineeringPlanning and engineering documentation supports the planning and implementation of the product to meet engineering requirements and specifications.

Nortel Multiservice Data Manager basics documentation

Document title Abstract

Nortel Multiservice Data Manager Documentation Roadmap (NN10470-000)

This document contains an overview of the documentation suite and explains how to use task based documentation.

Nortel Multiservice Data Manager New in this Release (NN10470-001)

This document describes the major changes to documentation for the current software release.

Nortel Multiservice Data Manager Using Toolset and Operator Client Interfaces (NN10470-122)

This document provides an overview of the Toolset and Operator Client environments.

Nortel Multiservice Data Manager Overview (NN10470-801)

This document describes the Multiservice Data Manager workstation and user interface, the available Multiservice Data Manager applications, administrative tools, and general utilities.

Nortel Multiservice Data Manager Routine Maintenance—Utilities (NN10470-804)

This document describes the Multiservice Data Manager utility tools and how to use them.

Nortel Multiservice Data Manager Terminology (NN10470-805)

This document provides a list of terms and their definitions.



NN10470-000 01.02 Standard16.2 May 2007


Installation and UpgradeInstallation and upgrade documents support the preparation, process, and procedures for installing and upgrading and initially configuring Multiservice Data Manager software.

Administration and securityAdministration and security documentation supports the configuration and management of systems data and users, as well as resource management and protection from unauthorized or detrimental access and use.

Nortel Multiservice Data Managerplanning and engineering


Nortel Multiservice Data Manager Engineering (NN10470-101)

This document describes the engineering, configuring and planning functions for Nortel Multiservice Data Manager software running on a SUN computing platform

.

Nortel Multiservice Data Manager Planning (NN10470-102)

This document describes how the MDM implements fault management, configuration management and data collection. This document assists you to define your network management system requirements including fault, configuration, data collection, performance monitoring, resource usage and licensing.

Nortel Multiservice Data Manager installation and upgrade


Nortel Multiservice Data Manager Installation and Commissioning—Software (NN10470-100)

This document describes how to install and perform initial configuration of the MDM software on a new workstation.

Nortel Multiservice Data Manager Upgrades and Patches (NN10470-123)

This document describes how to upgrade the MDM software on an existing MDM workstation



NN10470-000 01.02 Standard16.2 May 2007


Nortel Multiservice Data Manager administration and security documents


Nortel Multiservice Data Manager Operations—Network Configuration (NN10470-006)

This document contains the procedures to configure ATM and Frame Relay services using MDM configuration tools

Nortel Multiservice Data Manager Administration—Network Model (NN10470-015)

This document provides an overview of a network model and details the administrative tasks, macros, and utilities that support the network model.

Nortel Multiservice Data Manager Network Reporting System (NN10470-022)

This document provides procedures for generating reports on network service configuration.

Nortel Multiservice Data Manager Administration—Device Adapter (NN10470-121)

This document describes the Nortel Multiservice Data Manager Device Adapter software and how to use it. The software provides Applications Platform tools with fault management from devices managed by software.

Nortel Multiservice Data Manager API Primer (NN10470-200)

This document provides customers and programmers with an overview of Multiservice Data Manager Application Programming Interfaces (API).

Nortel Multiservice Data Manager Administration – Network Model API Reference (NN10470-201)

This document explains how to use the DPN Provisioning Application Programming Interface (API) to write custom applications for Multiservice Data Manager workstations.

Nortel Multiservice Data Manager Fault Management—Alarm and Status API Reference (NN10470-203)

This document explains how to use the Multiservice Data Manager Alarm and Status Application Programming Interface (API) to write custom applications for Multiservice Data Manager workstations.

Nortel Multiservice Data Manager Provisioning API Reference for DPN (NN10470-204)

This document describes how to use the DPN Provisioning Application Programming Interface (API) to write custom applications for the MDM workstation

Nortel Multiservice Data Manager Provisioning API Reference for Multiservice Switch (NN10470-207)

This document explains how to use the provisioning Application Programming Interface (API) to write custom applications for provisioning Multiservice Switches from a Multiservice Data Manager workstation.

(1 of 3)



NN10470-000 01.02 Standard16.2 May 2007


Nortel Multiservice Data Manager Provisioning Command Filter API Reference for DPN (NN10470-209)

This document explains how to use the Provisioning Command Filter Application Programming Interface (API) to block provisioning commands.

Nortel Multiservice Data Manager SNMP Agent for DPN (NN10470-210)

This document describes how the DPN SNMP Agent integrates DPN equipment surveillance into any third-party network management system supporting the SNMP protocol.

Nortel Multiservice Data Manager Embedded Programming Interface Reference (NN10470-211)

This document describes the Multiservice Data Manager Embedded Programming Interface (EPI) and details the EPI commands for various scripting languages.

Nortel Multiservice Data Manager Administration—Tools (NN10470-300)

This document provides basic and advanced Multiservice Data Manager administrative tasks.

Nortel Multiservice Data Manager Administration (NN10470-303)

This document provides procedures for Nortel Multiservice Data Manager system administration tasks.

Nortel Multiservice Data Manager Configuration Management Administration for DPN (NN10470-304)

This document provides procedures for Nortel Multiservice Data Manager Configuration management administration tasks.

Nortel Multiservice Data Manager Administration—Fundamentals (NN10470-305)

This document provides conceptual information and examples to support the procedures to administer Multiservice Data Manager software.

Nortel Multiservice Data Manager Network Configuration Database Administration for DPN (NN10470-308)

This document describes how to use the Network Configuration Database (NCD) with DPN networks.

.

Nortel Multiservice Data Manager Fundamentals—MDP Data Collection (NN10470-309)

This document provides procedures for installing, configuring, and administering the Management Data Provider (MDP).

Nortel Multiservice Data Manager Administration—Server Management (NN10470-310)

This document provides a reference to Multiservice Data Manager servers.

Nortel Multiservice Data Manager administration and security documents (continued)


(2 of 3)



NN10470-000 01.02 Standard16.2 May 2007


OperationsOperations documents include the tools and procedural information needed to perform operational configuration tasks using Multiservice Data Manager.

Nortel Multiservice Data Manager Administration—Database (NN10470-400)

This document provides an overview of the Multiservice Data Manager database, including setup and configuration. It also provides a description of the circuit management application and how to use it.

Nortel Multiservice Data Manager Administration Database Schema Reference (NN10470-405)

This document contains the schema and schema description for the Administration Database.

Nortel Multiservice Data Manager Administration—Templates Reference Configuration (NN10470-611)

This document provides sample provisioning sessions that show you how to use the Nodal Provisioning and service provisioning tools to provision certain services.

Nortel Multiservice Data Manager Management Data Provider Data Formats Reference for DPN (NN10470-806)

This document provides descriptions of the DPN data formats supported by the Management Data Provider (MDP).

Nortel Multiservice Data Manager Network Backup and Restore (NN10470-807)

This document contains the procedures to backup network service data as well as procedures to restore or recover that data in the event of network service data corruption or loss

Nortel Multiservice Data Manager Administration—Inventory Reports Tool (NN10470-808)

This document describes Multiservice Switch and DPN inventory tools.

Nortel Multiservice Data Manager Administration—EPIC Reference (NN10470-809)

This document describes the Enhanced Passport Interface Controller (EPIC) command line interface. (Passport is now known as Nortel Multiservice Switch.)

Nortel Multiservice Data Manager Fundamentals—MDP Data Formats Reference (NN10470-810)

This document provides descriptions of Nortel Multiservice Switch data formats supported by the MDP.

Nortel Multiservice Data Manager administration and security documents (continued)


(3 of 3)



NN10470-000 01.02 Standard16.2 May 2007


Fault and performance managementFault and performance management documents support monitoring and analyzing fault and performance data as well as performance measurement and optimization information for Multiservice Data Manager.

Nortel Multiservice Data Manager operations


Nortel Multiservice Data Manager Configuration Management Tools for DPN (NN10470-012)

This document provides procedures for configuring services on DPN-100 modules.

Nortel Multiservice Data Manager Configuration—Tools (NN10470-023)

This document contains detailed descriptions of the user interface for the each of the MDM configuration tools with procedures on how to use each interface.

Nortel Multiservice Data Manager Operations—IP VPN Service Configuration (NN10470-616)

This document contains procedures for configuring RFC 2547 IP VPNs, including the provider edge network peering, and RFC 2764 IP VPNs that have auto discovery enabled.

Nortel Multiservice Data Manager fault and performance management documentation

Documentation title Abstract

Nortel Multiservice Data Manager Fault Management—Tools (NN10470-011)

This document provides operator procedures for fault management tasks.

Nortel Multiservice Data Manager Fault Management—Remote Network Communication System (NN10470-013)

This document provides operator procedures for logging into a Nortel Multiservice Data Manager workstation from a VT100-compatible terminal.

Nortel Multiservice Data Manager Performance Management—Tools (NN10470-031)

This document provides descriptions and procedures for using the DPN Performance Viewer and Data Viewer tools.

(1 of 2)



NN10470-000 01.02 Standard16.2 May 2007


Nortel Multiservice Data Manager Fault Management—SNMP Surveillance Adapter (NN10470-118)

This document describes how to use the SNMP Surveillance Adapter to collect data from networks devices. The SNMP Surveillance Adapter allows surveillance of SNMP devices to be fully data driven, and it runs on a Solaris platform without HP OpenView.

Nortel Multiservice Data Manager Alarms Reference (NN10470-501)

This document describes the alarm codes generated by the Multiservice Data Manager servers, proxy agents and SNMP devices.

Nortel Multiservice Data Manager fault and performance management documentation (continued)

Documentation title Abstract

(2 of 2)


NN10470-000 01.02 Standard16.2 May 2007


Information qualityDocuments are delivered with either a Draft, Preliminary, or Standard designation for the entire book, but the content for a specific feature may be at a different stage of development. The documentation status of the features is indicated in the Nortel Multiservice Data Manager New in this Release (NN10470-001).

The status definitions are as follows:

• Draft: Information is written and reviewed for technical content, but the feature is still under development and change is expected.

• Preliminary: Development of the feature content is complete and is considered stable.

• Standard: The feature content has been fully reviewed for quality and is suitable for delivery to customers.


NN10470-000 01.02 Standard16.2 May 2007


TrademarksThis section contains trademark information associated with Nortel Multiservice Data Manager.

Navigation• Nortel trademarks (page 16)

• Third party trademarks (page 16)

Nortel trademarksNortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Third party trademarksAdobe and Acrobat Reader are trademarks of Adobe Systems Incorporated.

Borland and VisiBroker are trademarks of Borland Software Corporation

Ethernet is a trademark of Xerox Corporation.

HP and Open View are registered trademarks of Hewlett-Packard Company.

Linux is a trademark of Linus Torvalds.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.

Netscape is a trademark of Netscape Communications Corporation.

OMG, CORBA, and ORB are trademarks of Objects Management Group, Inc.

Orbix, IONA, and IONA Technologies are trademarks marks of IONA Technologies PLC and/or its subsidiaries.

Pentium is a registered trademark of Intel Corporation

PowerPC is a trademark of International Business Machines Corporation.

- 17 -Trademarks


NN10470-000 01.02 Standard16.2 May 2007


Red Hat is a registered trademark of Red Hat, Inc.

Solid Embedded engine is a trademark of Solid.

Sun, Sun Microsystems, Java, Solaris, iPlanet, all trademarks and logos that contains Sun, Solaris, or Java are trademarks or registered trademarks of Sun Microsystems, Inc.

UNIX is a registered trademark of X/Open Company Limited.


NN10470-000 01.02 Standard16.2 May 2007


Using modular task based informationThis section is a quick reference for using new task based documentation.

Task based documentationTask-based documentation is a new way of packaging customer information in a structured, modular, task-centric format.

Task-based documentation focuses on the tasks the user must do and the sequence in which the user must perform these tasks.

The goal is to make Nortel documentation easy to find, easy to use, timely, and accurate.

To understand the new terminology associated with task based documentation, refer to the following sections:

• How is task based documentation used? (page 19)

• Task flows (page 20)

• What do work flows, task flows, and procedures look like? (page 20)

• Purpose statements (page 20)

• Prerequisites (page 20)

• Work flows or task flows (page 20)

• Procedure steps (page 21)

• Variable definitions (page 21)

• Job aid (page 21)

• Task based documentation terms (page 21)

To understand the relationship between work flows, task flows, and procedures, see Work flows, task flows, and procedures in task based documentation (page 19).

- 19 -Using modular task based information


NN10470-000 01.02 Standard16.2 May 2007


Work flows, task flows, and procedures in task based documentation

How is task based documentation used?In task-based documentation procedural information is at the front of the document. Supporting conceptual and reference information is provided and the user is guided to use it through identified prerequisites or direct links and references.

The user navigates the information by following the flows that are provided for tasks and procedures.

Workflowstart

Task 1start

Workflowend

Task 1

Task 2

Decision?

Task 3 Task 4

Task 5

Task 6(optional)

Procedure 1

Procedure 2

Decision?

Procedure 3 Procedure 5

(optional)

Procedure 4

(optional)

Procedure 6

(optional)

Task 1 complete

PPT 3367 005 AA



NN10470-000 01.02 Standard16.2 May 2007


Task flowsTask flows are flowcharts that illustrate which procedures and decisions are involved with completing an activity.

The task flows guide the user through any type of activity on the Nortel Multiservice Data Manager, whether it is configuration, upgrade, installation, maintenance, or troubleshooting.

Each flow provides the prerequisites and links to the tasks or procedures you need to perform.

To perform or refer to a procedure, always follow the subsequent task flows. Only by following the task flows of the activity can you be sure all the requirements have been met for successful completion.

What do work flows, task flows, and procedures look like?Work flows, task flows, and procedures have similar elements to maintain consistency and usability. Each section has a specific function.

• Purpose statements

• Prerequisites

• Work flows or task flows

• Procedure steps (for procedures only)

• Variable definitions (for procedures only)

• Job aid

• Applies to

For an understanding of the relationship between work flows, task flows, and procedures, see Work flows, task flows, and procedures in task based documentation (page 19).

Purpose statementsUsed to explain why or when you would perform a work flow, task, or procedure and its impact.

PrerequisitesLists all the considerations that the user must do or know prior to starting the through the workflow, task, or procedure such as; tasks that should have already been completed, risks, confirmation of system status, required knowledge, time estimates or limitations, and links to supporting information.

Work flows or task flowsThis section is the flow chart diagram representing the task flow with navigational links to the tasks or procedures in the flow.



NN10470-000 01.02 Standard16.2 May 2007


Procedure stepsSteps in numerical order for performing the procedure. Each step is a single action.

Variable definitionsPossible values, ranges, or definitions of any variable used in the procedure steps.

Job aidInformation that assists the user in performing the procedure. The job aid is usually information that the user must know to complete the procedure successfully.

Some procedures may also have example procedures to provide the user with a sample of how the procedure is performed correctly.

Applies toAn optional heading that states the operating environments and network elements that pertain to a particular section.

All information applies to both Multiservice Switch and Multiservice Provider Edge network elements and to Toolset and Operator Client interfaces unless otherwise mentioned in the section heading.

Task based documentation termsThe following terms are often used with task-based documentation:

Restructuring Nortel technical documents into a task-based format is an ongoing initiative. The documentation for some Nortel products has already been converted to the new format.

Term Description

work flow A high-level or top-level grouping of tasks

task or task flow A logical grouping of procedures that is represented as a single action in a flowchart diagram. Complex tasks may be broken down into simpler tasks or sub-tasks.

procedure A logical grouping of steps that can be described as a single action in a task flow.

step A single action that is performed in a procedure

variable A placeholder in procedure steps that can represent a value or definition


NN10470-000 01.02 Standard16.2 May 2007


Text conventionsangle brackets (< >)

Indicate that you choose the text to enter based on the description inside the brackets. Do not type the brackets when entering the command.Example: If the command syntax is ping <ip_address>, you enter ping 192.32.10.12

asterisk (*)In command syntax, the asterisk indicates that you can enter multiple instances of the preceding parameter.

bold Courier textIndicates command names and options and text that you need to enter.Example: Use the debug portal command.Example: Enter show interface.

braces ({})Indicate required elements in syntax descriptions where there is more than one option. You must choose only one of these options. Do not type the braces when entering the command.Example: If the command syntax isadd loghost [server=] <addr> [[facility=] {local0, local1, local2, local3, local4, local5, local6, local7}],you can enter eitheradd loghost server=10.11.12.10 facility=local2oradd loghost server=10.11.12.10 facility=local3

brackets ([ ])Indicate optional elements in syntax descriptions. Do not type the brackets when entering the command. Example: If the command syntax isadd user [name=] <username> [epwd=<epwd>] [priv={U, SU, SSU}], you can enteradd user name=james epwd=pword priv=u or you can enteradd user james, leaving out the terms shown in brackets.

- 23 -Text conventions


NN10470-000 01.02 Standard16.2 May 2007


ellipsis points (...)Indicate that you repeat the last element of the command as needed. Example: If the command syntax is ethernet/2/1 [<parameter> <value>] ... you enterethernet/2/1 and as many parameter-value pairs as needed.

italic textIndicates new terms, book titles, and Web addresses.

plain Courier textIndicates command syntax and system output; for example, prompts and system messages.Example: Set Trap Monitor Filters

separator (>)Shows menu paths. Example: File > SCS configuration identifies the SCS Configuration option in the File menu.

vertical line ( | )Separates choices for command keywords and arguments. Enter only one of the choices. Do not type the vertical line when entering the command.Example: If the command syntax ischeck sub [sub]=<subid> | sub=<subname> [isp]=<ispnname>, you can entercheck sub sub=345 isp=blue orcheck sub sub=james isp=blue


NN10470-000 01.02 Standard16.2 May 2007


Customer serviceNortel Networks provides customer service for technical help, sales, and ordering Nortel Multiservice Data Manager documentation.

http://www.nortel.com/support links you to documentation and technical support resources.

You can add your favorite support topics by selecting the ‘My support’ tab on the website.

Navigation• Getting documentation (page 24)

• Documentation media available (page 25)

• Getting technical support (page 26)

• Getting product information (page 26)

Getting documentationYou can download and print selected technical publications and release notes directly from the Internet.

Go to:

http://www.nortel.com/support

Start by selecting your product that you need documentation for. You can then select documents from the displayed list or login to Helmsman Express to access additional documentation collections.

Attention: To download documentation you must be a registered Nortel customer. Your access to documentation is determined by your registration. Register at http://www.nortel.com/register.

You can search and print the information you need directly from the documentation website.

- 25 -Customer service


NN10470-000 01.02 Standard16.2 May 2007


For PDF documents, you can obtain a free copy of Adobe Acrobat Reader from:

http://www.adobe.com

Documentation media availableTo meet varying customer requirements, Nortel Multiservice Data Manager and Management Data Provider (MDP) documents are available in several viewing formats: MDMHelp, Helmsman, and PDF. With your Performance Pack support package, you have the choice of the following media:

• Internet (page 25)

• Intranet (page 25)

• Online Help (page 25)

• CD-ROM (page 26)

InternetNortel Multiservice Data Manager documents are available in PDF format on the Internet. To access this online documentation, you need to register for a Secure Access account with Nortel Networks and have authorization from your Nortel Networks Account Representative.

To access the online documentation, go to www.nortel.com/helmsman and click Multiservice Data Manager.

IntranetYou can install Nortel Multiservice Data Manager documents on a web server in your own intranet. Install these from the Nortel Networks documentation Web site (see Internet (page 25)) or from the documentation CD-ROM (see CD-ROM (page 26)).

Online Help You can access the complete set of Nortel Multiservice Data Manager as online help through the Multiservice Data Manager software. In the MDM Toolsets window, choose System, Utilities, and then Online Documentation.

Or, you can start context sensitive help by selecting the What’s This command in the Help menu of a Multiservice Data Manager tool or by clicking a Help button in a dialog box.

- 26 -Customer service


NN10470-000 01.02 Standard16.2 May 2007


CD-ROMDocumentation is available on Helmsman-based CD-ROMs. These CD-ROMs contain the current product documentation releases. For more information, or to purchase print copies, contact your Nortel Networks account representative.

Getting technical supportNortel Networks Technical Solution Centers (page 26) provide technical service if you have a purchased a Nortel Networks service program.

Attention: If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Technical Solution CentersIf you purchased a Nortel Networks service program, you can get help by contacting one of the Nortel Networks Technical Solutions Centers. Contact information is found at:

http://www.nortel.com/help/contact/global

An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that particular product or service. To locate an ERC for your product or service, go to:

http://www.nortel.com/help/contact/erc/index.html

Getting product informationNortel Networks Customer Service can provide you with information about any Nortel Networks product. Simply contact the customer service office in your country or region to obtain sales information for the current products and services that Nortel Networks offers.

To find the contact information for any Nortel Networks Customer Service office go to:

http://www.nortel.com/help/contact/global

Nortel Multiservice Data Manager

Documentation RoadmapCopyright © 2007 Nortel Networks, All Rights Reserved

Sourced in Canada and the United States of America.

Publication: NN10470-000Document status: StandardDocument issue: 01.02Document date: May 2007Product release: 16.2Job function: Product FundamentalsType: NTPLanguage type: U.S. English

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.

http://www.nortel.com/documentfeedback