NORMAN L. WEST, JR.921 Senna DriveLantana, TX 76226804.615.1166NWest923@aol.com

SUMMARY

Strategic goal oriented leader with over 25 years of distribution center management experience. Consistently exceeding standards and driving bottom-line results in all aspects of warehouse, manufacturing and transportation operations. A strong communicator, expert negotiator with detailed project management skills. Hands-on, high energy and enthusiastic professional with recognized success in motivation, training, and retaining employees. Accomplished in development and maximization of effective working relationships within all aspects of the internal and external company structure. A trusted professional with a strong work ethic committed to achieving high levels of productivity and quality.

EXPERIENCE

US FOODS

National Project Manager, Operations 2007 - PresentResponsible for improving warehouse productivity and operational performance within 62 distribution centers nationally. Successfully implemented various company software solutions, programs and initiatives to improve efficiencies and reduce warehouse costs. Design and implement assessments that are tailor-made to identify needs and potential improvements to process, layout and use of space, staff productivity, and service level.

Successfully lead implementation of Warehouse Slot Optimizer Tool in 30 of 62 distribution centers realizing an average expense reduction of 5 to 10% and operational thru-put improvement of 20 to 40%

Conduct operational assessment of distribution center slotting practices as compared to the best demonstrated practices and develop targeted improvement plansEffectively train and coach managers and associates on execution of the recommended plan and identify, communicate and remove barriers to achieving best demonstrated practice analyze root cause and implement corrective action and preventive actions.

Labor Standards, manage and maintain engineered labor standards, based on engineer formulas

Productivity reporting and benchmarking. Initiated the creation of the Slotting Effectiveness Report.

The purpose of this report is to track and measure weekly performance on all metrics driven by the Optimization process and to facilitate an ongoing dialog with the divisions which includes appropriate recommendations for improvements.

Review CAD drawings and utilize data in order to create a new work flow after evaluating warehouse efficiency.

The creation of a rack reconfiguration process called Versatile Racking New buildings, expansions? Consolidations, closures Negotiate pricing, terms and lead-times to obtain products and services needed

with the best quality and lowest cost Drive and support time, cost, quality, inventory, employees and service

improvements within distribution facilities Monitor, anticipate, and communicate relevant factors (supply, price,

environmental, or political) to the organization that may present opportunity or expose risk

Maintain and monitor strategic growth plans, future equipment, space needs, and P&L cost management

Identify optimal and strategic layout of facilities, infrastructure and product flow within distribution centers

Perform detailed reporting on distribution cost and plans Develop strategies to reduce overall costs while maintaining quality Build relationships with vendors and maintains partnerships with established

contracts Identifies, initiates, develops and directs value added opportunities Partner with all department managers and senior management team to ensure

strategic alignment Ensure continuous improvement of best in class customer service through the

Distribution network. Major projects included closing facilities by redistribution of SKU’s to other

regional warehousing facilities after redesign and space optimization activities with zero disruption in day to day operations.

PUGH LUBRICANTS

Sales Executive 2005-2007Responsible for the sale of nationally branded lubricants and supplies to automotive, commercial and industrial accounts. Prepare cost management and sales growth strategies to existing and prospect accounts. Responsible for the development of strategic and tactical relationships with key customers. Develop value-added and enhanced sales training programs for accounts and implement POS and merchandising promotions, as well as location design and demographic studies. Prepare equipment analysis and loan packages.

Achieved record annual sales of over $2.4 million.Norman L. West, Jr. Page 2

Grew sales 40.70% over the first year and 25.90% the second year. Responsible for closing over 100 new accounts in 2 years. Ranked second place in sales goals for 2006. Consistently exceeded sales, profitability, and accounts receivable goals. Developed customized order guides for existing customer base to

optimize customer penetration.

LUMBER LIQUIDATORS

Director of Operations 2003-2005Managed all aspects of a multi-shift production and distribution facility for a fast growing national chain retailer of hard wood flooring. Managed distribution to 54 stores in the United States with a department consisting of seven managers and over 100 warehouse associates.

Responsible for developing organizational infrastructure to support distribution increase of 27 to 54 retail stores, resulting in sales growth from $31 million to $195 million.

Analyzed productivity demands and implemented a new shift structure to increase productivity and meet distribution demands.

Increased production from 150K square feet per month to over 1.2M square feet per month.

Increased square footage shipped from 800K per month to over 4.6M per month over an 18 month period.

Improved cost of distribution from 6.5 cents per square foot to 4.5 cents per square foot.

Designed and implemented safety and motivational training programs to attract and retain employees.

Reduced inventory shrinkage from 18.90% to 1.50% through implementation of new inventory control process.

Implemented stringent quality control measures for sanitation, capital equipment, and facility.

Manage the Distribution network with an understanding of the appropriate service levels required by the customers and other facilities it supports in a cost effective manner.

Oversee and ensure compliance with Occupational Safety and Health Administration (OSHA), and other safety and environmental regulations.

Work with management and partners to develop business plans for future growth of the company.

Ensure continuous improvement of best in class customer service through the Distribution network.

Manage service levels. Support all safety initiatives and played an active role on the corporate

Safety Committee. Provide expertise on future site selection and participate in construction

planning and project management. Ensure efficient and effective warehouse operations in the Supply Chain

network. Oversee the productivity and service tracking for all facilities.

Norman L. West, Jr. Page 3

Manage an accurate inventory in all network operations and the disciplines.

Guide operations strategy from a Distribution perspective. Communicate and coordinate distribution initiatives. Direct the regional management staff through budgeting and facility

expense management to meet all annual goals. Evaluate the physical layouts in all facilities to ensure efficient product

flow. Manage all aspects of performance and development of direct reports to

encourage professional growth. Responsible for the development of the management team for

Distribution Centers, Cross Docks, and Regional Warehouse through hiring, training and continuous improvement.

Additional job functions included payroll, purchasing, safety, risk management and inventory control management.

PFG/VIRGINIA FOODSERVICE GROUP, INC.PFG/POWELL, INC.

Vice President of Operations 1999-2002Managed distribution for a $400 million foodservice distribution center serving Virginia, West Virginia, North Carolina, and Maryland. Oversaw a department consisting of 10 managers/supervisors, and over 190 warehouse and transportation employees. Improve all functions of a 24-hour, 7 days a week operation consisting of dry grocery, and fresh produce and meat. Responsible for an on-site cutting facility for meat, poultry, and seafood. Developed and executed a fiscal budget of over $32 million annually.

Expense reduction in warehousing and transportation of over 13% in first year, including a staff reduction of 18% to meet budget requirements while maintaining superior customer service.

Designed truck specifications to be used nationally to maximize delivery efficiencies.

Developed and implemented driver, selector, and warehouse employee handbook and attendance policy to optimize employee performance and improve moral.

Consolidated two meat operations into one location 100 miles away and managed the complexity of this arrangement. Within a year a fire required the operation to be moved back on site, and was successfully transitioned with USDA certification within 6 days.

Implemented a stock reserve locator system to improve inventory control, rotation of product, and better tracking of receipts. This resulted in a 49% improvement to inventory loss in the first year, and a slight gain to inventory in the second year.

Traveled to various other company distribution centers in a trouble-shooting capacity.

Implemented new pay policy for delivery personnel to motivate and improve productivity, reduce expenses, and improve customer service.

Norman L. West, Jr. Page 4

Successfully implemented service to 70 new major accounts with less than one-month notice and provided exceptional customer service.

KRAFT FOODSERVICE, INC./ALLIANT FOODSERVICE, INC.

Director of Operations, North Bergen, NJ 1983-1999Responsible for managing operations for a $650 million foodservice distribution facility serving the Metropolitan New York area. Temporary position appointed to assist in closing down an operation in a hostile union environment. Expertise in dealing in hostile environments while maintaining customer focus. Managed a staff of 12 supervisors and over 200 Teamster Union employees in a 600,000 sq. ft. warehouse. Successful closure and transition of business to a new location 100 miles south took place with minimal interruption in quality or customer service.

Director of Operations, Transportation Manager, and Receiving Manager, Richmond, VA

Managed all functions of a $72 million distribution center serving central and eastern Virginia.

Developed and implemented a reslotting process to improve productivity and reduce travel time.

Increased productivity of receiving by developing and implementing a new inbound workflow and paper flow system.

Created and implemented forklift maintenance and inspection procedures for maintenance of material handling and delivery equipment.

Reduced dumps 40% on code-date products by co-designing and implementing a code-date inventory system.

Served as district warehousing troubleshooter. Traveled to various district sites to resolve warehousing and distribution issues.

Directed the activities of 28 drivers and routes to meet customer delivery expectations. Assigned drivers and routes, and was responsible for all equipment maintenance. Handled customer service complaints regarding late, missing, or otherwise unacceptable shipments.

Utilized Road net 5000 and CADEC software packages to ensure routes operated in both a cost efficient and customer friendly manner.

Managed 15 hourly employees responsible for receiving the correct merchandise as outlined by procurement specifications and placing the merchandise in the correct reserve locations.

Exceeded expectations and achieved the implementation of a major hospital account on time and within budget.

Attained 998 out of 1000, the highest sanitation scores in the history of the company.

Directed 22 order selectors, 6 forklift operators, a lead person, and receiving clerk. Maintained error rate of less than one per thousand. Served as the warehouse environmental coordinator.

Norman L. West, Jr. Page 5

SPECIAL SKILLS AND EQUIPMENT OPERATEDRadio Frequency (BFC), Engineer Warehouse Racking Systems, Refrigerator Systems, Cert. Forklift Instructor, Tractor/Trailer, Palletizers, Hydraulic Hand Truck, Pallet Truck, Grinder, Wrapper, High lift, Electronic control, Freezer Operations

COMPUTER EXPERIENCEAS400 WMS, Windows, Word, Excel, Power Point, IBM Compatible PC, Road Net 5000, CADEC, KRONOS, Red Prairie, Voxware, Manhattan Slot Optimization, Truck Builder

EDUCATIONSmithdeal-Massey School of Business, Virginia

AWARDS2001 Manager of the Year, PFG/Virginia Foodservice Group. 2000 Spark Plug Award, PFG/Virginia Foodservice Group. 1996 Safety Award, Alliant Foodservice. 1992 and 1989 Employee of the Year, Kraft Foodservice. Kraft Foodservice Employee of the Month on numerous occasions.

Norman L. West, Jr. Page 6