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THE OFFICIAL INLAND GROUP NEWSLETTER SUMMER 2015
nland nfo
INLAND-GROUP.COM
The Employee Engagement Survey was taken during the last two
weeks of April again this year. Of the 1,192 Inland employees, 1,078
completed the survey and almost ½ of the participating employees
included very helpful comments at the end. Your responses refl ected
engagement improvement in almost every category this year. Safety
practices continued to show improvement. Another key area we
wanted to improve was Question 5 – “My Direct Supervisor Has
Given Me a Very Clear Understanding of my Job Responsibilities at
Inland”. It’s hard to be successful if you don’t understand your job,
so this is one key question the senior team monitors very closely.
Your responses collectively refl ect that the majority of employees
now “Strongly
Agree” with this
statement.
This year we
introduced a new
Question 18 –
“What 3 Words
Would You Use to
Describe Inland as
an Employer?” The
graphic array of your responses refl ects a very positive result. The
larger the font in the image, the more times that word was included
in the total responses.
The overall Satisfaction / Stress Index is another example of things
that are going well. Questions 9 through 12 are based on some very
accurate scientifi c research that indicates if employees are more
satisfi ed than stressed, and vice versa, in their jobs. Our 2015 results refl ect that 9% of
employees are more stressed than satisfi ed in their jobs, 17% are neutral, and 74% are
more satisfi ed than stressed. While these are very good results, improved over last year,
and signifi cantly better than most other companies, the two questions we have to focus
more upon improving to reduce stress are “I can complete my assigned workload during
regular working hours.”, and “I get adequate recognition from my immediate supervisor
when I do a good job.”
Finally, Question 19 invites comment on any thoughts you have that were not covered
by Questions 1 through 18. The topics you weighed in on were varied, and generally
very constructive. One of the key themes is still “communication needs improvement”.
The areas for improvement, in the last two surveys, tend to be more about serving our
customers better and “communication for cooperation”. Here are three examples of your
thoughts: “The shop and parts are not competitors and should learn to work together for
the common good. Instead of pointing fi ngers at each other rather than taking responsibility.” “Teamwork within Branches is very good,
but I fi nd the Branches could improve working together.” “Need to work with the employees because without them customer service will
fall downhill. We all need to work as a team and together and not selfi sh individuals. Happy employees will produce better work output
and we will have more satisfi ed customers.”
This is the space in the newsletter that
is normally used by Bill Currie or one of
the other senior management team to
provide a perspective on the Company
– the vision, recent achievements, new
investments, and things of that nature.
It’s my turn in this issue of Inland Info,
and I thought I would dedicate this
space to you, the employees, to refl ect what you see as our
direction, achievements, and opportunities for continuous
improvement. As you do every April through our annual
Employee Engagement Survey, you shared a lot of your
thoughts and made many very valuable suggestions.
Hopefully most of you have had a chance to see the results
during local Branch presentations. The adjacent article
provides a more complete view of where we are as a
Company in some of the key areas. A very big thank-you
from the senior team to the over 90% of employees who
took the time to complete the survey!
Sincerely,
Kent Brownlow
Kent BrownlowVice President, Human Resources
A message from AND THE SURVEY SAYS!
Online Parts Counter Goes LiveIn partnership with PACCAR Parts, Inland
Kenworth launched Online Parts Counter
(OPC) to customers earlier this year at all
U.S. locations. From April 6th through May
8th, Inland held a “Power User” contest for
Product Support Representatives (PSR).
A “Power User” is able to facilitate parts
orders remotely while at the customer site
or while in their vehicle (parked, of course).
This eliminates unnecessary phone calls to
the dealership by our own people for basic
orders requiring no research or assistance.
Our organization benefi ts by increasing
phone capacity and allowing more
customers to reach us and place orders.
The contest measured the number of orders
placed through OPC by an individual PSR.
In addition to “Power User” functionality,
OPC can be deployed at any customer
site allowing the customer to order online
rather than having to call a branch to order
their parts. This saves time for both the
customer and Inland. It also provides real-
time pricing and availability. In short, OPC
creates a technological advantage for us
over our competition.
The PSRs showed great participation in the
contest over the past 30 days. Cash prizes
motivated PSRs to use the “Power User”
functionality on a daily basis. The leaders
received ongoing recognition from their
peers. This contest resulted in a fi erce (but
friendly) competition!
The winners were: 1st place, from
Montebello, Vince Serrao; 2nd place, from
Montebello, Mitch Povee; and 3rd place,
from Fontana, Rick Burgess. Vince walked
away with $500, Mitch with $300, and Rick
with $200. Congratulations and well done!
Terrace Welcomes Their New Dealer Manager: Mac CorrieWhat is your background and what do you bring to Inland? I started in this industry as a truck driver back in 1997. After learning the ropes, I decided to become a heavy duty technician so I could spend more time with my young and growing family. I continued as a technician with Eaton when I was hired in 2003. I held several positions within Eaton which exposed me to many diff erent trucking operations in western Canada. Working my way through the industry, from starting as truck driver to where I am today, has allowed me to look at the business from many diff erent perspectives. From sitting in the driver’s seat, to being part of a fl eet, to an OEM rep, and now fi nally to the dealership environment is exciting.
What attracted you to Inland? After working with Inland for the last decade in my diff erent positions at Eaton, it was very clear to me that Inland was a special place to work and the company is well respected by the customers, competition and employees alike. Combined with winning products to sell and support, making the jump over to Inland was an easy decision for myself and my family.
What potential do you see for the Terrace location? What plans do you have in your new position? I see great potential for the Terrace location moving forward. Terrace, being the hub of Northwestern BC, allows for a unique and diverse customer base. With major transportation hubs in Kitimat and Prince Rupert, the potential for expansion in the oil and gas industry will only help strengthen the customer base within the area. My plans for my new position are to grow the dealership and customer base. With the dealership re-opening, building the relationships with the customers will be key to future success for the branch. There is an excellent team already in place in Terrace that will be key in growing the business for Inland.
45 Years with the BCTAThis year, Inland was recognized by the
British Columbia Trucking Association
(BCTA) for 45 years of continuous support
and membership.
Louise Yako presented me with the plaque
at the annual conference in Whistler this
June.
I have also been voted onto the Board of
Directors for the BCTA for 2015-2016. Jim
Beiderwieden was the only other Inland
employee to serve on the board (1993-
1998).
I believe this is great for Inland. It allows us
to use our strength and extensive network
to support trucking initiatives in our
community and to be a part of shaping the
future of our industry. Submitted by Jason Wheeler
Submitted by Mark Hayrynen
Rick Burgess & Joey Noriega
Mitch Povee, Zachary Bourn & Vince Serrao
Tucson BBQ
Over in the red corner, weighing in at 200 pounds and hailing from Kilkenny, Ireland - Rob “Mad Dog” Dunphy!
On May 30, Inland’s very own equipment sales coordinator took part in a sold-out charity boxing event at the Polish Community Center in Vancouver, BC.
The event, dubbed “White Collar Fight Night,” was put on by Rob’s Australian rules football club, the Vancouver Cougars.
Months of training and planning was put into this awesome event. Rob walked away with a win by decision and the Cougars raised almost $10,000 for their club and toward youth development in British Columbia.
Students Shine in Abbotsford HEO ProgramAnother successful year
The Abbotsford School District has just
wrapped up another successful careers
program for youth looking at a possible
career as a Heavy Equipment Operator. With
the challenges we face in the workforce to
fi ll the demand for skilled tradespeople, the
Abbotsford School District Careers Program
has done an amazing job promoting
and supporting the trades for the next
generation of men and women.
For a second straight year, Inland and CASE
Construction have partnered with the
Abbotsford School District by donating the
use of over $3 million of machinery to the
Heavy Equipment Operators Program.
Over a two week span in April, 14 boys and
girls participated in this program, learning
how to safely operate machinery in a real
world environment. LaFarge Aggregates’
pit in Abbotsford has
been very supportive of
the program by providing
a safe workspace and
environment for these
students to learn in. Tracey
Russell, Ken Klein, and
Aeron McKie were in attendance during
the open house for friends and family
members. With lots of beaming smiles from
parents and students, the program this year
was a huge success! We’re looking forward
to 2016!
A proud parent sends her appreciation
At the end of the school year, our Langley
branch became the backdrop for one proud
HEO student’s graduation photos. Although
it was our pleasure to welcome Jacob onto
our property, we later received a note from
his mother showing her appreciation.
Jacob’s mother, Shirley, explained that the
Abbotsford HEO program played a huge
role in Jacob’s success as he often struggled
to focus on other academic activities.
“The HEO program is small but mighty in
Abbotsford, and one of its kind,” said Shirley.
“The program and trades training makes a
diff erence, as we talked about yesterday,
for many young people. It changes lives. In
this case, the course and your support to it
clearly made a heck of a diff erence for my
son!”
We couldn’t be more proud of Jacob and it
was our honour to see him don his cap and
gown while atop our equipment!
Students at work around the
LaFarge Aggregates pit
Jacob poses with his guitar atop a Case excavator
Home Offi ce Corner
Photo credit: Andrew William
Our Tucson dealership hosted CTI, one of
our larger accounts, at their facility in Rillito,
Arizona. It was a great turnout and very
well received by the CEO and president
of the company. There were over 70
employees who turned out for great food,
refreshments and Kenworth prizes. We also
had a demo T880 on site for walk-around
demonstrations. Full representation
from the dealership was in attendance
including the Dealer Manager, Truck Sales
Representative, Parts Manager, Product
Support Representative and Service
Manager who all helped out by serving all
the CTI employees and management.
Submitted by Aeron McKie
Submitted by Efren Hurtado
Showing our Customer Appreciation
On June 5, Inland Nanaimo celebrated
our annual Customer and Employee
Appreciation Day. We celebrated with just
over two hundred visitors who took the
time to come out and see what we’re about!
A huge thanks to VanKam Freight, for
supplying the BBQ and food, with sausages
made fresh and locally from Nanaimo
Sausage House.
We were joined by and would like to
thank several vendors from Chevron, SAF
Holland, Grote, Kleen-Flo, ERIKS, and BE
Pressure Supply, who took the time to
share education on their vast product lines.
A huge thanks to Lucas Oil, Lincoln and
Lordco who couldn’t make it but still sent
out some swag for our valued customers. A
special thanks to Paccar for their generous
donation towards the service repair dollar
prizes.
Donations collected went towards the
purchase of an electric power washer, which
in turn was donated to the Salvation Army
for the fi ght against hunger. Finally, we’d
like to thank all of our amazing customers,
staff and friends amongst the community
for their ongoing support.
Here’s to next year!
Williams Lake
Nanaimo
Campbell River
Customer Appreciation Day
On June 6, our Williams Lake branch held
their Customer Appreciation Day. Lots of
time was put in to organize and it turned out
to be a very successful and well attended
event! The event included a hotdog and
hamburger lunch as well as bouncy castles
and equipment walk-throughs for the
kids. The day was also full of meaningful
discussions. It was a great opportunity to
give back to the community.
Williams Lake Stampede Parade 2015
June was a busy month for our Williams
Lake branch as they also took part in the
Williams Lake Stampede Parade on June 27.
The great weather allowed for a huge
turnout at the 89th edition of this event.
The parade is only one part of the Williams
Lake Stampede festivities. The stampede
itself is a highly professional show, up there
with the Calgary Stampede, and brings top
cowboys and riders from all across North
America.
Submitted by Jason Bland
Submitted by Andre Bosecker
June was a busy month across BC for us as
our Campbell River branch also held their
Customer Appreciation Day on June 20.
Around 100 people were in attendance
and the sun was shining as hot dogs and
burgers were served up for lunch, kids had
their faces painted and bounced in the
giraff e shaped bouncy castle.
Another highlight of the day was our
“equipment rodeo.” Using a Case CX27 mini
excavator, attendees had the chance to test
their operator skills by stacking tires. There
was also a skills competition using a Case
580SN backhoe loader. Both adults and kids
had a shot in the competitions - even some
of the Inland staff got involved!
To round out the day, people were welcome
to tour some of the other machines we had
on display such as a Kenworth T800 tridem,
a Case 1021F wheel loader, a Case TR270
tracked skid steer and a Link-Belt 370X2
roadbuilder.
Submitted by Patrick Masson
Travel Plans this Summer? You’re Covered!
We’ve all heard about the potentially devastating fi nancial impact that emergency medical expenses can have while traveling outside of
Canada. At a time when a number of employees are heading on summer vacations, a common question is “what coverage do I have if I
require medical attention while away from home?”
A component of Inland’s group benefi t plan is emergency out-of-country coverage, which covers enrolled employees and their dependents.
This benefi t provides 100% reimbursement for expenses relating to any emergency medical situation that may arise while you are outside
of your province of residence.
You should be aware of a few conditions of coverage: The coverage includes services related to a sudden, unexpected injury or new
medical condition which occurs while travelling or for a condition that was previously diagnosed but stable prior to departure. There is an
overall lifetime maximum of $1,000,000 for out-of-country expenses. Employees and their dependents must have government health care
coverage in order to be covered under the extended health plan and, thus, be covered for emergency out-of-country expenses.
Additional travel insurance coverage is available through various third parties and may provide higher maximums and/or added benefi ts.
It is up to you to determine whether extra coverage is appropriate.
Currently, Canadian employees must pay emergency medical expenses upfront and then get reimbursed by MSP and Manulife. Eff ective
August 1st, Inland Canadian employees will be able to call Allianz Global Assistance, Manulife’s emergency services provider. Allianz will
provide around-the-clock access, information on local medical care, monitoring of your medical care and limited out-of-pocket expenses
for you and your family! When traveling, ensure that you have your BC (or Yukon) Services Card and Manulife ID card with you, as well as
the contact phone numbers for Allianz. These numbers diff er by destination and are available on Manulife’s website. If you’re in Canada or
the US, the number to call is 1-800-265-9977.
If you have questions on the extended health care coverage off ered by the benefi t plan, you can contact Manulife (1-800-268-6195 from
5am to 5pm PST, Monday to Friday) or Human Resources for more information.
Referral Program ReminderDon’t forget that Inland off ers Referral Bonuses if you refer your friends to us and we hire them! We off er $1,000
for Managers, Sales Consultants, Certifi ed Technicians and Qualifi ed Parts People. We also off er $500 for Admin
Staff and Apprentices. The referral form must be completed and submitted to management before the candidate is interviewed. Please
keep an eye on the Job Opportunities section of our website to see what openings we have. If you know of someone who might be a
good fi t for Inland, please ask your manager for a referral form.
If you have a medical emergency and are covered under Inland’s medical plan in the U.S., your coverage is the same in and out of network,
even if you are traveling out of country. However, an emergency facility outside of the country may not readily accept your insurance card
and request immediate payment.
To assist with this potential occurrence and ensure you do not have a fi nancial barrier to receiving emergency medical care, we provide
you with an Emergency Travel Assistance benefi t through Assist America. The key to activating this assistance for medical emergencies is
to make the call immediately at the point of, or prior to, the service being rendered. For example - if you are traveling and have an accident
requiring medical attention, you make your way to an emergency room and they ask for payment up front, call Assist America BEFORE you
pay them – they will immediately speak to the hospital and make arrangements for the hospital to treat you. If need be, they will cover the
cost at the point of service and then, when you return home, they will invoice you - enabling you to fi le the expense with your health plan.
(Only employees covered by our basic life insurance benefi ts through SunLife are covered by Assist America).
If you are able to call Assist America prior to going for medical help, they may direct you to a nearby facility with whom they are familiar
and where they believe you will get the best care with the least amount of hassle. Assist America is not tied to the medical plan so, even if
you have waived coverage through our health plan, you are covered through Assist America for emergency travel assistance.
This benefi t also covers you for other types of travel assistance when you are more than 100 miles away from home. Pick up a brochure
from your HR offi ce before you travel and keep the wallet card with your medical ID card while you are on the road.
For Canadian employees...
For U.S. employees...
INLAND-GROUP.COM
Coff ee Break
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Horizontal
2. Maricopa County branch
4. Equipment type
8. Forestry Sales Manager
9. Tigercat HQ
12. Former President
13. Newest location
15. Kenworth T___
16. Between Prince George and Williams
Lake
17. Paccar HQ
18. Corporate
Vertical
1. Judy ___ Boot Award
3. HE_
5. Kenworth founder
6. Diesel Particulate ______
7. Facebook.com/Inland______
10. Future location
11. One of our fi rst U.S. locations
14. Another country with Kenworth
Horizontal
2. Una tienda en
Maricopa County
4. Un tipo de equipo
8. Gerente de Ventas
Forestal
9. Sede Tigercat
12. ex Presidente
13. El más reciente
ubicación
15. Kenworth T___
16. Entre Prince George
y Williams Lake
17. sede de Paccar
18. corporativo
Vertical
1. Judy ___ Boot Award
3. HE_
5. uno de los fundadores
de Kenworth
6. Diesel Particulate
______
7. Facebook.com/
Inland______
10. ubicación futuro
11. Una de nuestras
primeras ubicaciones
15. Otro país con
Kenworth
CROSSWORD (CLUES IN ENGLISH & SPANISH)
Canada North Resources ExpoOn May 29th & 30, the 2015 edition of the
Canada North Resources Expo took place at
the CN Centre in Prince George, B.C. The event,
which takes place every two years, welcomed
8,451 visitors which was an increase from the
last event held in 2013.
The Inland team had a strong showing
at booth OS-82. Joining our staff were
representatives from Tigercat and Link-
Belt as well as Bobby & Lori Goodson, stars of Discovery Channel’s hit series, “Swamp
Loggers.” The Goodsons hung out at the Inland booth while greeting fans and signing
autographs. They also joined us at our own meet and greet event at the Coast Hotel on
the evening of the 29th.
The event was a great success for Inland. Visitors had the chance to check out multiple
pieces of equipment from our diff erent brands as well as talk with the representatives
and have their questions answered. We look forward to the next event in 2017!
Bobby Goodson meets with a fan
Submitted by Corey Timms