Nisha D’souza

E-mail:dsouzanish@hotmail.comMobile:+971 509047970

Competent and dynamic with good working knowledge in providing MIS, Administration, Office Management, Troubleshooting, Recruitments and Customer Service. Possess good technical know-how, analytical time management, coordination and good communication skills(written and verbal). An excellent organizer who has the ability to function well under work pressure, maintain a positive teamwork environment and develop a mutual respect & rapport. Also capable of meeting high quality company standards with keen interest to take any challenging responsibility.

WORK PROFICIENCY

PROFESSIONAL EXPERIENCEBusiness Support Officer- Corporate/Wholesale BankingFirst Gulf Bank PJSC, Abu Dhabi, UAE. Nov ’08till date

Marketing ExecutiveYoung Musician Institute, Abu Dhabi, UAE.

May 2007(Internship)

Recruitment ExecutiveM/S Apex Consultants, Mumbai, India.

May ’06 – Aug ’06(Internship)

First Gulf Bank (Nov 2008 till date)Banking Business Support Officer - Wholesale BankingAbu Dhabi, UAEReporting To: Head of Departments -Corporate Banking(2008-2012), Government & Related Entities(2013), Debt Markets & Syndication (2014)

Over 6 years of Wholesale Banking / Relationship Management / Client Servicing / Administration experience in FGB, UAEReceived monthly Performance Recognition (JAEZATI/WE FIRST) Award for CUSTOMER SERVICE EXCELLENCE and WORK EFFECIENCY in the months of APRIL 2009, APRIL 2011 and JANUARY 2012.

Executive Assistant cum Administrator to the Global Head of Debt Markets & Syndications since January 2014.

Notify and follow-up external media such as Dealogic and Bloomberg to update league tables on transactions closed by FGB.

Prepare power point presentations for Pitch Books and internal communications for the Head of Debt Markets & provide information to update the WBG Pitch Book from time to time.

Plan, organize and coordinate for internal and external events, road shows, team gatherings for DMS and WBG as per business requirement.

Health & Safety Representative for the Wholesale Banking Group in addition to being the Floor/Building Warden and Fire Responder as per Emergency Crisis Management.

Assist Corporate Relationship Managers in coordination with clients, providing any information needed by the RM/customers, monitor and follow through deals in pipeline.

Focal point- Cheques Referrals for the Corporate Banking Team- Abu Dhabi & Al Ain for counter cheque referrals, Inward clearing cheques and in-house cheques pertaining to Abu Dhabi & Al Ain Wholesale Banking Clients. Ensure that each referral is reverted within the TAT ( i.e. <20mts) and backed by proper approvals as per the EOL matrix.

Ensure that all Counter, In-house & Central Bank cheque referrals are daily being reverted within the internal

cut-off time backed by proper approvals.

Manage the consumption of Administration & IT related services for multiple departments (MNC, Transaction Banking, Business Banking, Private Banking-HNI, Special Accounts Unit and Liabilities Unit/Deposit Relationship Mngt. Unit).

Effective coordination with the Bank’s stake holders (internal and external) - Operations, CCS, Private Banking, Credit, CAD, MNC, Transaction Banking, Service Quality, Retail Banking, SAU, DRMU, SME Dept.,Business Banking, IT,GRE, DMS, Customer Service Dept. and Corporate/Retail existing and prospective customers.

Providing necessary information and clarifications regarding individual & company A/Cs and Audit Confirmation reports to corporate customers.

Obtaining necessary information such as company turnover, banking facilities required from prospective SME & Corporate customers and routing them to the respective Relationship Managers.

Maintain EOD balances in clients’ accounts as per instructions held with the Bank.

Proactive follow-ups: Availment tickets, FOL, Document future maturities for deposits.

Assist in the preparation of timely and accurate departmental statements and reports to meet FGB’s and sub-departmental requirements, policies and standards.

Attend to customers in case of escalations and critical transactions.

Attending to walk-in corporate customers understanding their needs and guiding them to the right department.

Summer InternshipsRecruitment ExecutiveM/S Apex Consultants (May 06 – Aug 06), Mumbai, India

Achieved speedy recruitment of candidates. Used social and professional networking sites to identify and source candidates. Creating and advertising job descriptions on recruitment sites/newspapers. Conducting pre-screening interviews and organising interviews of candidates with clients. Network through industry contacts, association memberships and employees. Exposed to and handled recruitments of Engineering, Marketing & Advertising, and candidates of

other fields.

Marketing ExecutiveYoung Musician Institute (May 2007), Abu Dhabi, UAE

Developing and implementing creative marketing strategy that would support the Institute and drive prospective customers to join the institute to learn musical instruments.

Maximising the Institute’s exposure in Abu Dhabi by contacting schools, colleges, social clubs and organization.

Organised and demonstrated events programme of the Institute’s musical instrument teachers. Arranged effective distribution of marketing materials including leaflets, posters and flyers.

ACADEMIC CREDENTIALS

Bachelor of Management Studies 2008 St. Xavier’s College, Mumbai, India

Higher Secondary Examination (Class XII) 2005K.P.B Hinduja College, Mumbai, India

Secondary School Examination (Class X) 2003Abu Dhabi Indian School, Abu Dhabi, UAE

PROFESSIONAL TRAININGS

Completed the curriculum of study Overview of Trade Finance Products conducted by First Gulf Bank on 25th January, 2010.

Completed a course by First Gulf Bank on Focus on Operational Risk on 14th June, 2010. Completed a course on Anti Money Laundering on 13th October, 2011 and 13th April 2014. Completed the curriculum of study Overview of Wholesale Banking Products and Basic Credit Skills

conducted by FGB on 28th-29th September 2014 and 29th-30th October 2014 respectively.

ACADEMIC PROJECTS Involved in Public Relation activities with students of Deakin University- Australia on their visit to St.

Xavier’s College for cross-culture exchange Volunteered for NGO i.e. M/s. Garbage Concern Attended seminars on Cross-Culture & Challenges of Growing Up.

PERSONAL DETAILS

Nationality: Indian Date of Birth: 16th September 1987

Languages: English, Hindi, Konkani, Marathi Visa Status: On FGB’s Subsidiary (FGS) Visa

Marital Status: Single Parent

COMPUTER PROFICIENCY

Programming Languages Oracle ICCS GlobusConventional

Application Software MS Office, Internet E-mail applications