NIKHIL SHARMA# A-313 Sector 19 Noida-201301Mb.no:- +91-7838333570E-mail: niknikey@gmail.com

Objective

I look forward to a dynamic career in an organization, which creates a benchmark in best practice & quality in the industry to which it belongs. The career should afford me an opportunity to refine capabilities and tap my versatility to the hilt, which proves to be beneficial in the growth of the organization as whole.

2+ years of experience in Linux Server Administration/Support and Maintenance Engineer.

Installation of Linux Operating system on different client servers with application installed.

Providing Backup and Restoration Strategy Troubleshoot various problems with LIVE production Linux servers & fixing day

today issues. Configuring and maintaining different Users accounts. Providing & assigning access permissions based on the level of access the user would

need. Installing & Configuring mail server, NFS, FTP, YUM, SAMBA, NTP, APACHE

(HTTP) servers. RAID Configuration on different RAID levels. Logical volume Management (LVM). Managing Firewalls/IP tables on server. Installation & configuration of Virtual machines (VM’s). Writing Bash Shell Scripting to automate some jobs. Running Cron jobs to automate daily tasks. Managing Disk problems (Mounting issues and space issues). Maintaining file sharing services (Samba, FTP & NFS). Monitoring of the server hardware, Software & database. Monitoring of system logs, http logs, Mysql logs, messages and other system logs to

troubleshoot the system issues. Creating reports/fixing reports related issues with the help of SQL queries. Provides outstanding technical support to customers and partners via the web, email

and phone. Working on ticketing system to manage daily tickets for the issues. On-site support as per the client requirement. Providing training to the client’s on the product & the technology.

Experience & Recognition

Professional Summary

1) Towards Vision Technology Pvt Ltd. (TVT) AUG 2012 - Present Designation: - L2 Engineer

Company Profile: TVT is among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference. TVT Products and Services are extensively used for Predictive Dialing, Inbound/Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) Applications.

About C-ZENTRIX:

Description – It’s the single box Linux server giving you the flexibility to integrate all the different functionality required, right from the IPBX, Voice over IP Gateway, Predictive Dialer, Campaign Manager, ACD, CDR,CRM Integration, IVR, Voice Mail and Call Logger.

Responsibilities:

Installation of Linux server & configuring C-Zentrix application and various services.

Managing the Live server’s remotely/on-site for all aspects of hardware & software related issues.

Design Architecture for servers, routing, campaigns, Asterisk services etc. Configuring various VOIP gateways (Patton Smart Node VoIP Gateway,

Vega Voice Gateway, Audio Codes Voice Gateway, Sangoma and Digium Card, Soft Phones, IP Phones) for calling purposes.

Implementation of data and voice network to use Call contact Centre for International/Domestic BPOs.

Managing data backups through scripts and predefined procedures. Providing and configure FTP-Client and Samba Access to limited users. Writing Scripts of IVR (Instant Voice Response).

Performed Monitoring modifications on existing SNMP.

Currently Handling Live Projects Individually:-

SS7 Setup of 1400 seats at Tech Mahindra (Nigera) Cluster Setup of 700 seats at Augment (Noida). Cluster Setup of 500 seats at Snap Deal (Noida). 2 Box Setup of 300 seats at CCC (Saudi-Arab). ILS (Individual Learning Solution) at NIIT LTD (Gurgaon). SLS (Students Learning Solution) at NIIT Technologies (Gurgaon). TRPS (Tax return Prepare Helpline) Govt. Process (Gurgaon). NIIT University (Online Helpline) at NIIT LTD (Gurgaon). Uniqua (Genpact Process for recruitment) at NIIT LTD (Gurgaon). Women Help Line (1091) (New-Delhi). Single Box Setup at Delivery (Gurgaon).

Recognition at work:

Recommend for Nigeria, within a year as Sr Technical Support Engineer for SS7 5 boxes Architecture Setup.

Recognition for taking initiatives and working on escalated issues itself. Recognition from Clients for display of technical proficiency coupled with

excellent communication skills while communicating with IT team or clients. Recognition from ILS and SLS process manager for adhesive training.

2. Technical Support Officer (Religare Technologies) May 2008- May 2009

Responsibilities: Providing support to MTS Data card Customer. Rectifying bugs and solves issues. Working on Ticketing CRM.(FORIS)

Recognition at work: Recognition from Team Leader for giving Most of Appreciation Calls. Declare Star of the September month

Technical skills

Operating System Windows - XP, 7, 8, Linux – Red hat 6, Centos 6.2, Fedora10, Mint and Ubuntu.

Programming Languages Familiar with C&C++, Data Structures and algorithms, OOPS.Scripting Languages HTML,XML,CSS,perlDatabase Preliminary knowledge of Mysql 5.0.67Other Skills Asterisk-1.2.23, SIP, ISDN, VoIP, IVR’s, NetworkingVOIP Gateways Audio Codes, IP Phones, Soft Phones, Patton Gateways,

Digium/Sangoma PRI & FXO Gateway.Support tools Putty, WinScp, Team viewer, Showmypc, Ammy, VPN Clients,

WebX.Hardware Knowledge of hardware content of a computer systemInternet Ethical Hacking and knows Googling.

Professional/Academic Qualifications

COURSE NAME OF INSTITUTE

Name of the Board/University

YEAR Marks Obtained

B.TECH In CSE

MIT, Bulandshahr (U.P)

UPTU, Lucknow (U.P) 2009-2012 69.7%

3 Year Polytechnic

In CSE

Rayat Polytechnic Ropar (Punjab)

Punjab Technical &Industrial Training Board (Chandigarh)

2005-2008 64.7%

10th V.B International School ,Datarpur

PSEB (MOHALI) 2005 61.2%

PROFESSIONAL TRAINING & CERTIFICATION PROGRAMME

Red Hat Certified Engineer (RHCE) Certification Id (140-235-979) Red Hat Certified System Administrator (RHCSA). Certification in “INTERNET SECURITY & ETHICAL HACKING” from Kyrion

Technologies. 4 Months training from ‘NETWORK NUTS’ on Red hat System Administration 4 weeks Training in “.NET” from CMC, Laxmi Nagar, New-Delhi. 6 weeks Training in “HARDWARE & NETWORKING” from Rooman Technologies,

New-Delhi. 6 weeks Training in “C” from PTU Centre, Talwara. 6 weeks Training in “HTML” from Apple Doecc Centre, Mukerian.

PROJECTS UNDERTAKEN

WEB BASED CLAMING SYSTEM 8th Semester Working on the web based claiming system, front end Asp.net, C#, backend SQL Server 2008, .Net framework 4.0

DESIGNED COLLEGE WEBSITE 6th Semester Design Marathwada institute of technology website in HTML

DESIGNED ANDJ.COM STATIC WEBSITE Polytechnic A static website from where you can download phone wallpapers, songs and themes.

AWARDS,ACHIEVEMENTS & VOLUNTERSHIP

GENERAL SECRETARY of MIT Student Council, 2011-2012. Played volleyball at District level in Punjab. Obtained Second prize in National Seminar under Group discussion section held at

MIT BSR. Obtained Third prize in National Seminar under WACKING section held at MIT,

Bulandshahr, (2011). Participate in different Cultural & Technical Events held at MIT, Bulandshahr.

PERSONAL DOSSIER

Languages: - English, Hindi & PunjabiDate of Birth: - 10th OCT 1989Hobbies: - Swimming, Gym, Playing

Volleyball, Cricket and Dancing.Permanent Address: - V.P.O-Depur, Tehsil-Mukerian, District-Hoshiarpur Punjab-144222Certification ID : - 140-235-979

I hereby certify that above mentioned information is correct to the best of my knowledge.

(Nikhil Sharma)Date:-