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Nick Hoult
Senior Development Officer Sheffield City Council
What is it?• ‘..a vital part of the Governments plans to
give people a stronger voice and drive improvement in health and social care services’
• in the Health and Social Care Act• Local authorities to set up a local
Healthwatch• Healthwatch England • Funding
What’s happened in Sheffield?• Pathfinders + case study Local Government
Association• Engagement with Sheffield people together:
– Developed the Vision– Planned involvement in deciding which organisations– Raised awareness and supported interested organisations
• Outreach conversations• Tendered for an NHS Complaints Advocacy service
at the same time (a second lot)• Reference groups and formal panels• Current focus LINk legacy and launch
NHS Complaints Advocacy service
• Also part of the Act• Specialist independent advocacy for
people who want to complain about a National Health Service.
• Tendered alongside Healthwatch (second lot).
• Also starts 1 April 2013.
What’s happened nationally?
• Local Government Association support
• Engagement on regulations
• National branding
• Healthwatch England
• Different models used to establish
• Health for all ages
• Social care - adults children & young people
Healthwatch scope
Healthwatch functions
• Voice and influence of citizens• Quality monitoring of services
funded through health and social care
• Provide advice information and signposting about services
• Seat on Health and wellbeing board
Powers• Enter and view
• Reporting
• Referral to Healthwatch England and CQC
• Information requests - FOI
• Statutory seat on local Health and Wellbeing board
Providers roles• Responding to Healthwatch in line with
regulations• Encouraging people to be in touch with
Healthwatch• Supporting Healthwatch to
communicate out its messages to citizens
• Developing opportunities with Healthwatch to engage with people about specific issues
Sheffield Vision• Sheffield Healthwatch will be a strong local
consumer voice that makes a difference to Health and Social Care provision on behalf of the children, young people and adults of Sheffield.
• Sheffield Healthwatch will be a network of networks that builds on the work of LINk.
• It will expand and utilise the existing expertise of third sector organisations and groups of children, young people and adults of Sheffield.
• It will provide a mechanism for diverse voices across Sheffield to be heard and ensure that where there are children, young people and adults who are seldom heard, Healthwatch will provide innovative ways to gather and include their views.
Vision cont..• It will be a respected and credible organisation that
is unafraid to challenge service providers and commissioners.
• It will bring together robust, evidence based local intelligence that influences key decision making for Health and social care.
• It will ensure that every individual who approaches Healthwatch for information and advice, receives timely and good quality information for Healthwatch or one of its signposting organisations.
• It will ensure complaints advocacy for NHS complaints is available for all Sheffield children, young people and adults who request that support.
• Sheffield Healthwatch will be known within the city with an excellent communications strategy.
Healthwatch Hub Contract
Older People’s Partnership Board
Social care involvement mechanisms
Partners for inclusion
Community Assemblies
MS society TARAsHealth involvement
mechanisms
Self help groups
3rd sector assembly
MENCAP
Mental health board
Burton Street project
BME network
Church lunch club
Age UK Sheffield Faiths forum
Alzheimer's society
Parent's assembly
Sheffield Centre for Independent Living
50+
Network of Networks Note:Example of networks only, not a complete or comprehensive map.
KeyPeople / CitizensVoice BoardsArea Based Mechanisms3rd Sector OrganisationsStatutory Sector Involvement MeetingsSelf Help Groups
Carer’s board
Learning disability board
Headway
St Wilfrid’s Centre
Carer's Centre
Roshni Asian women's resource centre
SHOUT!
Sheffield Royal Society for Blind
SAVE
Deaf Advice Service Sheffield
Health & Wellbeing Board
Mission (draft)
To bring about citizen-led quality improvement in health, care and wellbeing in our City
Delivery Partnership • Shared vision of Healthwatch Sheffield as a ‘network of
networks’ with the involvement of citizens and users of services at its core.
• Partners with track record of collaborative working and significant expertise, experience and reach into communities
• Voluntary Action Sheffield• Sheffield Wellbeing Consortium (SWBC)• Community Legal Advice Services for South Yorkshire
(CLASSY)
Core values and principles• Local children, young people and adults will be at
the centre of what we do and we will be accountable• Independent and objective• Inclusive and be open to everyone and reflect the
diversity of Sheffield in all the work we do• Involve volunteers in all areas of Healthwatch
Sheffield’s work• Work together with partners from all sectors and
build on the work of existing networks and organisations
Core values and principles• Open and clear in our communications• Effective, and we will show how citizens’ voices make
a difference.• Develop and implement innovative approaches to
gathering views and opinions • Provide good value for money and be transparent
about how we use resources
Key Elements of Model and Service Delivery • An innovative new Third Sector partnership • Engagement • Intelligence and evidence gathering • Influential• Advice and information • Joint working with NHS Complaints Advocacy
Outcomes (draft)
• Influence leads to system-level improvements in services and quality.
• Clear accessible communications• Strong, well known and well-respected profile• Strengthened collective voice of local people• Built on the knowledge, experience and reach of
existing networks and organisations. • Credible, skilled voice on the Health and Wellbeing
Board• Good quality, accessible advice and information
services
Outcomes (draft)• Joined up with the NHS Complaints Advocacy
Service. • Collate, use and improve existing information. • Evidence-based local intelligence used to influence
decision-making and delivery• Develop mechanisms to challenge service providers
on quality of service• Constructive relationships built with provider
organisations• Effective collaboration with Healthwatch England and
the Care Quality Commission
Core Staffing Team • Chief Officer• Administrator• Communications Officer• Information and Knowledge Management Officer• Engagement Co-ordinator• Policy Officer
Membership and Volunteers • Inclusive and open membership structure• Volunteers will be a vital part of Healthwatch
Sheffield leadership, governance, work and delivery • Enable “Healthwatchers” to engage as actively as
their interests an circumstances dictate
Volunteer Roles • Independent Chair of Healthwatch Sheffield • Healthwatch Council • Representation on external bodies• Healthwatch Ambassadors• Information and Advice provision• Engagement and Consultation activities• ‘Enter and View’• Action Groups• Publicity and promotion• ‘Reference groups’ and specific activities eg with CYP and other groups• Quality Accounts commentary • Support provision for other Healthwatch volunteers with specific needs
and/or disabilities• Mentoring/buddying • Back office services and administrative support
Group exercise 1
• How providers support and get involved in what Healthwatch is doing?
• Record your ideas on graffiti tables
Group exercise 2
• What ‘unites’ ‘engages’ and ‘concerns’ you as providers about Healthwatch as a watchdog?
• Record your thoughts on post-its and attach to display boards– Green engages– Yellow unites– Pink concerns
Resources• Healthwatch England and Local Healthwatch functions are summarised
in this document
http://www.healthwatch.co.uk/sites/default/files/Developing%20effective%20local%20Healthwatch.pdf
• Healthwatch England position regarding the Regulations
http://www.healthwatch.co.uk/news/healthwatch-england-highlights-concerns-about-local-healthwatch-regulations
Websites:
Healthwatch England: www.healthwatch.co.uk
Sheffield City Council page: www.sheffield.gov.uk/healthwatch
Healthwatch Sheffield (coming soon): www.healthwatchsheffield.co.uk
Department of Health www.dh.gov.uk
Local Government Association www.local.gov.uk
