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Nicholas Paul DeanA: 46B Bourne Road, Colsterworth, NG33 5JET: 07932 954 774E: [email protected]
PROFILE
I am a motor vehicle master technician with over 15 years’ experience in the motor industry with continuous professional development. My achievements have been recognised through a number of professional programmes and I am continually striving to develop my skills in many areas. In addition to this role I am also an assistant workshop controller, and I am responsible for managing a team of five technicians who have various levels of experience. I am technically aware, self-motivated and I have been recognised for my aptitude to quickly deliver results in a challenging environment, through effective communication and dedication.
PROFESSIONAL EXPERIENCE
Marshall Jaguar, PeterboroughMaster TechnicianAugust 2000 – Present
Summary of role:
Liaising closely with customers on a daily basis providing advice both over the phone and in person on various queries relating to their vehicle. Varied work experiences working on servicing, repair and maintenance of light vehicles and as a result have gained the competencies to work on all types of vehicular work.
Part of my role as Master Technician to liaise daily with Jaguar dealer technical support on complex fault, submitting product quality reports on new vehicles and obtaining warranty prior approval through the JLR FRED system. Warranty job card time ups coding (including customer concern code, condition code and causal part, and claiming ).
Training other technicians with latest realises’ of technology , and passing on valuable knowledge after attending technical training courses.
Being a mentor for a first year apprentice, assisting with technical portfolio.
I am the fire officer for the Peterborough JLR dealership, this includes weekly fire alarm tests and annual fire drills.
Professional achievements:
Completed all courses in line with Jaguar… 2nd place runner up in the Jaguar Technician of the Year Programme 2010 Completion of the Jaguar Advanced Modern Apprenticeship Training Programme Working closely with my head of business as part of a focus group for the Great Place to Work Survey,
Implementing change within the service and parts department. Being part of a successful team and year after year being in the top 95% on CLP and in the top 5
Jaguar dealerships throughout the UK. Currently 6th in the country for Jaguar Technician of the Year Programme 2015
Responsibilities:
Diagnosing electrical faults using the latest diagnostic machine
Warranty write ups and job card time ups
Technical reports to DTS
Nicholas Paul Dean • 07932 954 774 • [email protected] 2
Pre delivery inspections and assessments
Servicing and repairs
Customer roads tests
Assisting other technicians with complex faults
SUMMARY OF EDUCATION
December 2015 : Jaguar XE Diagnostics
November 2015 : Achieving excellence in workshop control
October 2015 : Customer facing
June 2015 : XE Technical introduction
May 2015 : Air conditioning and Climate control R134a and F Gas
November 2013 : Diesel engine management systems
October 2013 : Level 4 Master Skills
November 2012 : Security systems
July 2012: Jaguar safety systems
April 2012: Jaguar infotainment
December 2011: Jaguar Level 4 Master Technician
September 2011: Introduction to Jaguar 2012 Model Year Update
August 2010: Jaguar technician of the year finalist
January 2010: Introduction to X351
September 2009: Jaguar Level 4 Electrics
April 2008: Jaguar Level 4 Master Technician
November 2006: Jaguar Level 3 Diagnostic Technician Award
September 2006: Jaguar 5.0 litre V8 and Super-Charged
April 2006: Jaguar Level 3 Electrics
September 2005: The Institute Of The Motor Industry- Jaguar Diesel Engines Programme
September 2005: Jaguar Academy Diploma - V6 Twin Turbo Jaguar Diesel Engines- 82% Attainment Level
April 2005: Mac Driving Excellence- Defensive Driving Course
November 2004: Jaguar Academy Diploma- in Advanced World Diagnostic System User
September 2004: Jaguar Academy- Completion of Jaguar Advanced Modern Apprenticeship Programme
March 2004: Automotive Skills- Vehicle Maintenance and Repair Light Vehicle Advanced Modern Apprenticeship
November 2003: City & Guilds NVQ Level 3- Vehicle Maintenance and Repair
November 2003: City & Guilds NVQ Level 2- Wider Key Skills in Problem Solving
November 2003: City & Guilds NVQ Level 2- Wider Key Skills in Working with Others
November 2003: City & Guilds NVQ Level 2- Wider Key Skills in Improving Own Learning and Performance
November 2003: City & Guilds NVQ Level 3- Vehicle Maintenance and Repair (Light Vehicles)
August 2003: Jaguar Academy Diploma - Worldwide Diagnostic System User
Nicholas Paul Dean • 07932 954 774 • [email protected] 3
July 2003: Learn Direct- 5S Workbooks
November 2002: Jaguar Dealer Competency Development- Completion of 2nd Year Jaguar Advanced Modern Apprenticeship
April 2001: Jaguar Multimedia Certificate- Electrical for Beginners
2000 – 2001
Peterborough Regional College, Park Crescent, Peterborough, Cambridgeshire, PE1 4DZ
1st Year Modern Apprenticeship - Light Vehicle Motor Maintenance
1995 – 2000
The Deepings School, Deeping St. James, Park Rd, Peterborough PE6 8NF
10 GCSE’s achieved
REFERENCES
References available upon request
