NHS Infrastructure Maturity Model BCS/ASSIST Presentation

Andy Savvides

http://nww.connectingforhealth.nhs.uk/pspg/

The Challenges - Sound Familiar?

How do I compare with other Trusts?

No IT strategy or roadmap so we

just react to demands on our IT infrastructure as best we can

What IT Infrastructure

initiatives should I invest in next?

I have some budget we need to

spend this year!

We are locked in to old software that we cannot

upgrade

Not enough time to plan ahead,

too many projects!

Infrastructure Challenges Summary

•

Too many IM&T Managers rely on just gut feel when setting investment priorities

•

Infrastructure is mostly “invisible”

which makes it difficult to understand its value as an enabler•

Hard to justify

and prioritise investment

•

Difficult to measure return on investment•

Often not viewed in a strategic context

•

We are undervaluing

our own intellectual property •

Lack of visibility and focus -

NHS is not getting the full value of

some excellent local infrastructure work•

Nationally we don’t share knowledge, patterns and practices which means we re-invent the wheel and the NHS pays twice

•

Lack of strategy aligned infrastructure roadmaps means that many essential capabilities loose out to “my favourite project”

•

Some suppliers

don’t create infrastructure solutions that the NHS want, actually need

or are ready for

NHS Infrastructure - a day in the life

Product Guidance from Vendors

GPG from NHS CFH

Constant Pressure to Deliver Local Projects (Many re-inventing the wheel)

Legacy Systems & Components Tacit KnowledgeEmerging

Technology

Methodologies & Frameworks

Increasing need for accountability

Increasing IT complexity

Increasing need for business & process alignment

Growing IT security attack surface

Increasing demands to manage TCO & show

ROI

Greater choice &

awareness m

eans the business dem

ands a better service

Constant Change

Greater expectations of what IT can deliver

IT Infrastructure Standards, Models & Best Practice

CUI Guidance Enterprise Wide AgreementsIG Toolkit

Keep an Eye on the Bigger Picture?

Create a Path to Increased Maturity

NIMM Key Features

•

Intuitive

and easy to use IT management tool, developed in “plain English”

by the NHS for the NHS

•

Can be used in either Descriptive

and/or Prescriptive modes

•

Provides the big picture -

knowledge driven self assessment approach, calibrated

for the NHS

•

Technology & vendor independent, focus is on capabilities, standards and NHS needs

•

Holistic approach covering both the technology

and management

aspects of IT Infrastructure

•

Available to suppliers to help NHS become smart(er) buyers

NIMM “Scope” for Guidance

Management “Scope” of Infrastructure

Technology “Scope” of Infrastructure

NIMM Benchmarking using KPIs

What factors are critical for a specific capability to be successfully exploited? What do you have to get right?

Credible, measurable & relevant metrics to measure achievement

Capability body of knowledge

Infrastructure Maturity Level Summary Not Drawn to Scale

Infrastructure Maturity Tipping Point

Standards Adoption

Operational Efficiency & ROI

Innovation & Service

Transformation

Service Monitoring & Control

NIMM Maturity Benchmarks

Reduce Errors

Reduce Errors Reduce TCOReduce TCO Enable

Transformation Enable

TransformationManage What We

Have Manage What We

Have*

* Examples Triggers for Change

TCO & ROI Mapped

Infrastructure TCO

Infrastructure ROI

When will the NIMM be Finished?

NIMM Applications

Key Capabilities Self Assessment Tool

Overview of Tool

Infrastructure Key Capability List

Common Applications & ServicesElectronic MessagingCalendaring & SchedulingUnified Communications Collaboration Knowledge Management Remote User Access Electronic Software Distribution Enterprise Content Management Enterprise Search File & Print ServicesOperating SystemsPC Operating System StandardisationOperating System Configuration MgmtPC Application VirtualisationOperating System VirtualisationServer Provisioning

Infrastructure Hardware PlatformsServer Consolidation Server Virtualisation Storage Virtualisation Data Storage Management Power & Cooling Infrastructure Hardware Configuration Mgmt

Network Devices & ServicesWireless LAN Fixed LAN Network Cabling LAN Configuration Mgmt Network Service Security

IT Security & Information GovernanceLAN Security Policies WAN & Remote Access Security Policies Directory Services Single Sign On Identity Management Data Security End Point Security Antivirus & Malware Protection

Infrastructure Patterns & PracticesChange Management Configuration Management Release Management Knowledge Management Problem Management Incident Management Service Desk Capacity Management Service Monitoring End User Provisioning Software Asset Management Patch Management Testing

End User DevicesDevice Configuration MgmtDevice Asset ManagementDevice Data SecurityDevice Asset SecurityPC Provisioning & Migration

Infrastructure GovernanceIT Infrastructure GovernanceIT Infrastructure Strategy & PlanningCollaboration & KM StrategyIT Project/Programme ManagementProduct/Service Catalogue InfrastructureArchitecture IT Service Continuity

Business AlignmentStakeholder Management Business/Infrastructure Risk ManagementIT/Business Strategy Alignment

ProcurementSupplier Management SLA Management Procurement Process Effectiveness

People & SkillsIT staff career pathways and development IT Staff Performance Management End User Training IT workforce development and planning IT staff attraction, motivation and retention

Value ManagementTCO Management ROI Management Benefits Realisation

Principles, Standards, Procedures & GuidelinesInfrastructure PrinciplesInfrastructure Standards Infrastructure ProceduresInfrastructure Guidelines Green IT

NIMM Capability Balanced Scorecard

NIMM BSC Worked Example

Balanced 

Scorecard 

Perspective

Question Created to Help 

Score this CapabilityScoring Commentary Self 

Assessed 

NIMM Score

Process Perspective

How well do we monitor & control the changes to our PC & Server Operating System environment?

Do we have standard and document procedures?

Are these rigorously adhered to and are our processes integrated with across other service management functions?

N-1 policy exists for the support of the server and PC environment. Establishment of new baseline is through the testing and evaluation of new COT products. OS Configuration Management Processes manually

feed into central IT Change and Release Management processes

Operating System Configuration Management

Maturity Being Managed

My Favourite Project IT Driven Project

Maturity is Not Coordinated

Maturity not Being Managed

Starting to Align Initiatives

Feedback? Questions? Ideas?

andy.savvides@nhs.net

http://nww.connectingforhealth.nhs.uk/pspg/