Next Generation Supply Chain Execution Systems

A Control Tower for Your Business

Kurt Corman

Global Account Director – Supply Chain

January 2012

© 2012 Progress Software Corporation. All rights reserved.2

of businesses say responding in

real-time is important

Economist Intelligence Unit, August 2011

79%

believe availability and timeliness of

information is inadequate to

support this

77%

Vanson Bourne Research, 2011


Business wrestles to avoid

continuous disruption

Supply chain

disruptions

Angry customers

will go elsewhere


And businesses must also

identify & capitalize on “in

the moment” revenue

opportunities


Only the operationally responsive

business is capable of managing

continuous disruption.

The most responsive business is

capable of transforming disruption

into a competitive advantage.


Control Towers Provide This Responsiveness

Complete visibility into

what’s happening “right

now”

Ability to sense and

respond to any events to

prevent negative impacts,

or to seize positive

opportunities

Continuously improve

decision-making and

processes


What if You Had a Control

Tower for Your Business?


Multi-payments Data

Interoperability

Introduce and

continuously improve new

products and services as

RAPIDLY as the business

requires

Identify and mitigate

potential regulatory

violations BEFORE they

make the headlines

Identify and solve problems

with product or service

delivery BEFORE impacting

customer satisfaction

What if You Had a Control Tower for Your Business?

Apply sales and marketing

promotions to the right

customers

at the EXACT RIGHT TIME

You would be able to:


A Control Tower Would Fill the Gaps In Your Existing Infrastructure

Historical

Data

Analytics

Predictive Analytics

• Patterns

• Data in Motion

• Events

• Sense and Respond

Now

Control Tower

Past Future

What’s Missing?

How’s my business doing

right now?

Historical Analytics Control Tower

Historical point-in-time data Real-time cross-application

information

Make decisions post-process Make decisions in-process

Data-Driven Event-Driven

Dashboards Actionable Interface


Identify a Problem in Real-time(e.g., impending SLA violation)

Alert: delivery time for shipments is increasing: SLA violation imminent


Drill-down to Identify Where the Order is “Stuck”

Plant down in Kuala Lumpur: orders not being accepted at site


Respond by Fixing the Problem(e.g., change business rules to reroute orders)

Reconfigure business rules to route orders to outsourced company, automatically

updates systems and processes


Understand the Impact of the Resolution(e.g., reduced SLA penalties)

Recalculations show SLA violation penalties were averted today


How Can a Control Tower Make You More Successful?

Do More With Less

Prevent

Business

Risk

Streamline

Operations

Grow

Revenue

Are you trying to…

Business

continuity

Warranty

claim fraud

prevention

Regulatory

compliance

Outsourced

partner

management

Maximize

resource and

asst utilization

Perfect order

Lean supply

chain

SLA adherence

New product

introduction

Market

expansion

Channel

expansion


The Progress Control Tower Is the Only Solution to Enable the Responsive Business

Complete visibility into what’s happening “right now”

Ability to sense and respond to any events to prevent

negative impacts, or to seize positive opportunities

Continuously improve decision-making and processes

Empower small teams to manage complex processes


Control Tower Requires A New Technology Approach

Your Environment,

including “heritage

systems”

Control Tower

Intelligent

Business

OperationsComplex Event

Processing

Business Process

Management

Business Rules &

Decision Management

Business Analytics


Control Tower Requires A New Technology Approach

Your Environment,

including “heritage

systems”

Control Tower

• RPM realizes the Gartner IBO imperative

• Patented, industry leading technology

• Works non-intrusively in any environment


CHALLENGE:

Dell is looking to increase high

margin service revenue by

introducing global multi-vendor,

2hr SLA repair offerings.

Current systems cannot

provide the real time

information across the service

value chain to ensure flawless

on-time execution to meet

customer SLAs thus also

preventing the sale of these

new offerings.

SOLUTION:

Real-time sense and respond

Control Tower for 5 Dell Global

Command Centers to identify

and unhide blind spots and

identify out-of-plan events that

will impact service execution.

Solution also identifies

potential financial impact of

SLA misses and where they

are occurring.

VALUE:• New capabilities to enable

sales of complex

multivendor solutions.

• Increase SLA results and

reduced financial penalties.

• Improve productivity,

reduced inventory, logistics

costs and field labor costs.

• Improve customer

experience and loyalty

New Product Introduction, Optimize Operations


CHALLENGE:

Customer is currently working

the very large $10B Oil Field

but due to expansive and rural

location customer is struggling

to maintain productivity (oil

pumps on-line) due to

variations between scheduling

emptying of holding tanks

when full and actual filling and

emptying of the tanks.

SOLUTION:

Provide real time sense and

respond Control Tower to notify

when tanks will need to be

emptied to enable accurate

allocation of resources to

ensure pumps remain on-line.

Solution will also span across

entire oil field processes to

optimize operations.

VALUE:• Expect 1-2% increase in

revenues for oil field

• Enable operations quick

wins when they identify

gaps

• Ex. Contract trucks

currently meeting 85% of

pickup SLA – costing

270,000 BOE/day

• Reduce expedite logistics

costs to empty tanks

Optimize Operations


CHALLENGE:Royal Dirkzwager was looking

to provide better service to

existing customers as well as

create new revenue streams

via new services.

Existing service to notify

customers of shipping

movements was too

geographically restrictive,

limited information and limited

in ways to receive information.

SOLUTION:The new system can gather

complete shipping data around

the globe and give specific

relevant information to

customers.

Information is sent via e-mail or

text and XML can be sent to

operational systems.

This new service gives real

time information to customers

to make logistical decisions to

optimize costs and delivery.

VALUE: Created new services to

customers thus increasing

revenue

Saves shipping companies

fuel by providing speed and

fuel consumption guidelines.

Reduced IT load thus

reducing overall IT cost.

New Product Introduction, Market Expansion


CHALLENGE:

Inability to see across Order to

Cash process: “where is my

order”?

Impact: inability to invoice

customers because of delays in

order processing, shipping

notification to vendors, and

deliveries.

SOLUTION:

Responsive Order to Cash

Management with Progress

Control Tower

The Control Tower is a multi-

user, role-based portal enabling

real-time visibility into

processes, KPIs and

transactions. It provides

interactive process control to

respond to delays or failures

impacting the business.

VALUE:Control over the Order to Cash

Process, without disrupting the

existing systems.

KPIs:

• Order to Cash pipeline and

risk assessment

• Reduced order processing

time

• Improved on-time ship

performance

• Reduced delivery time

Perfect Order, Lean Supply Chain


Next Step: Business Discovery Workshop

Discover how to quickly improve your end-to-

end business process

Reveal the root-cause of your problems and

solutions

Make the case to transform your business


Headquartered in Bedford,

Massachusetts with

approximately 1,800 employees

worldwide

More than 140,000 customers

and 2,000 indirect partners in

more than 175 countries

Publicly traded (NASDAQ: PRGS)

with $500M+ revenue

An enterprise software company that helps

businesses become more operationally

responsive

Brought to You by Progress Software


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Next Generation Supply Chain Execution Systems