Next Generation NOC/SOC SolutionsSolutions for delivering a customer-centric, proactive and automated NOC/SOC

www.mycom-osi.com

As Communications Service Providers (CSPs) face a new generation of challenges in the era of digital services, virtualization and Internet of Things – as well as competitive and cost pressures – they seek to deploy a Next Generation NOC/SOC that is customer-aware, fast, efficient and future-proofed against new technologies.

MYCOM OSI helps CSPs deploy a Next Generation NOC/SOC by building on the core platforms of fault management, performance management and service management, and adding use case-based solutions that:

• Deliver customer centricity

• Enable proactive and preventative operations

• Increase productivity with automation

• Solve complex incidents with guided diagnostics

Supports NOC-to-SOC transformation

Customer-centric operations

Proactive for preventative maintenance

Faster mean time to identify & repair incidents

Increased productivity and solve complex incidents via guided diagnostics & automated processes

Vendor independent & supports multiple domains, technologies and vendors

Future-proofed to support virtualized/hybrid, 5G and IoT networks

Benefits of MYCOM OSI Next Generation NOC/SOC Solutions

Solutions for delivering a customer-centric, proactive and automated NOC/SOC

www.mycom-osi.com

Next Generation NOC/SOCs are customer-aware and make ubiquitous use of customer data within their operational processes and assurance systems. Customer value, the services they use on the network and their service level agreements are incorporated into the operational decision making process and prioritization. As network, services, and customers are monitored and correlated, the Next Generation NOC/SOC prioritizes degradations of corporate customer services and helps safeguard their service quality. When network or service faults do occur they are prioritized by customer service level and value, and the customer can be proactively informed of status to manage customer expectations and satisfaction.

MYCOM OSI solutions include:

• Wireless Corporate Customer Impact™ that provides visibility and prioritizes incidents related to indoor and outdoor wireless access network areas serving corporate customer buildings and high-value points of interest, such as airports, train stations, or cash machines using a mobile uplink.

• Fixed Broadband Corporate Customer Impact™ that manages different service quality profiles for Ethernet Virtual Connections and associated network native broadband services such as guaranteed services, best effort services, and similar class-of-service combinations.

• Service Impact Management™ that models corporate customer services to network elements and provides real-time assessment and modelling of unplanned and planned network outages.

• Value-based Prioritization™ of network degradations enables Operations Centers analyze network statistics in the context of customers and either avoid unnecessary investments or target investments at those areas that provide most customer value to the CSP (TFO2DE).

Customer Centricity

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Next Generation NOC/SOCs are continuously required to improve mean time to detect (MTTD) and mean time to repair (MTTR) KPIs, increase their capability of managing higher complexity degradations, and to increase preventative maintenance. This can be a challenge since Network and Service Operations Centers manage high levels of complexity across multiple network domains, vendor technologies, native and OTT services, customer and service models and an exploding amount of data that is generated by their operational support systems.

Against a backdrop where the highest skilled staff within an operator’s workforce may not be available 24/7, MYCOM OSI guided diagnostic solutions increase the ability to manage complex problems and solve increasingly complex degradations by encapsulating analytical workflows that speed up complex analysis tasks.

Guided Diagnostics

MYCOM OSI solutions include:

• Wireless Traffic and Capacity Analyzer™ that monitors network traffic data continuously and checks for evolving, anomalous and uncharacteristic patterns. This provides a near real-time warning system for short-term issues as well as longer-term trends requiring capacity planning investments. The solution uses dynamic statistical models to avoid false positives and negatives.

• Parameter Auditor™ that monitors parameter and configuration data of network elements across the entire network and detects changes and deviations from benchmark settings. Detected deviations can be re-set automatically to their benchmark value or notifications are issued to trigger human verification and action. Unplanned parameter and configuration changes are a significant source of network quality issues.

MYCOM OSI solutions include:

• Worst Cell Analyzer™ that rapidly identifies and ranks the worst performing Radio Access Network cells across multi-vendor 2G, 3G, and 4G networks using a vendor- independent, weighted health index scorecards. These can include dynamic thresholds generated from statistical deviations. It then provides probable root cause per identified cells and guided sequences for engineers requiring further analysis.

• Worst Cluster Analyzer™ that rapidly identifies and ranks the worst performing clusters across multi-vendor 2G, 3G, and 4G networks using a vendor-independent, weighted health index scorecards. It includes geographic filtering such as for cities, postcodes and corporate customer locations, as well as GIS visualization and drill-down/roll-up.

• Mobile Backhaul Analyzer™ that provides a single, end-to- end view of the RAN, including mobile base-stations, backhaul elements, and radio controller or mobility management devices, and rapidly identifies any degradation across all domains.

A key characteristic of the Next Generation NOC/SOC is the move from passive surveillance with reactive response to incidents when they arise to a more proactive monitoring and analysis that anticipates and pre-empts incidents to prevent them before they occur. The ability of a Network and Service Operations Center to prevent incidents depends on its ability to identify trends and patterns within the stream of near real-time network and service data that are known to be the likely cause of degradations or failures. Next Generation NOC/SOCs use an early warning system comprised of multiple “pattern sensors” that constantly monitor and analyze data in near real-time streams of incoming network and service data. These sensors run automated tasks and algorithms across the data to identify precursors of potential degradations and failures, such as shifts in traffic, capacity and utilization as well as changes in parameterization.

Proactive and Preventative

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Regional Offices

Europe4th Floor, Thames Central90 Hatfield RoadSlough SL1 1QEUnited Kingdomt : +44 1753 213740

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Americas35 Iron Point CircleSuite 250FolsomCA 95630United Statest : +1 916 467 1500

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As CSPs are under pressure to deliver more with less, often there are not enough people or skills in the NOC/SOC to meet increasing business demands, and typically staff numbers or skillsets are not increased in line with increasing requirements, for example when new technologies are introduced or new tasks and responsibilities added. This challenge can only be met through increased productivity and Next Generation NOC/SOCs achieve this with targeted and controlled automation.

MYCOM OSI automation solutions help NOC/SOC personnel be more productive by automating repetitive, mundane and more complex tasks so that they can focus on higher-value activities. The automation solutions are open and programmable with user defined stop/go human intervention gates so that operators have full control of how much of their processes they want to automate.

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MYCOM OSI Next Generation NOC/SOC solutions are built on the core NOC platform components of MYCOM OSI NetExpert™ Fault Management & Service Impact and PrOptima™ Performance Management products, with some of the world’s largest NOCs and SOCs leveraging these products to assure network and service quality.

MYCOM OSI products and solutions within the core NOC/SOC platform include:

• NetExpert™ Fault Management that processes large volumes of events across multiple domains, technologies and vendors, uses policy-based root cause analysis to reduce alert volumes and has a state-of-the-art UI for high operator productivity.

• LTExpert that deploys NetExpert™ pre-configured for 4G/LTE networks and VoLTE services.

• PrOptima™ Performance Management that processes large volumes of performance, configuration and services data in near real time that create threshold crossing alarms, and has advanced correlation, analysis, reporting and visualization modules.

Automation

Core Platform

MYCOM OSI solutions include:

• Special Event Management™ that improves network quality and operational efficiency during events such as sporting events, conventions and trade shows with large numbers of subscribers in confined locations, by monitoring congestion levels in near real-time, automating analysis and corrective algorithms, and updating network element parameter settings to alleviate overload.

• Parameter Auto-Corrector™ that monitors parameter and configuration data of all elements across the network, detects deviations from benchmark settings – that often cause performance issues – and automatically re-sets them to their benchmark value or triggers notifications for human verification and action.

• Automatic Recovery Workflows that identify repairable failures and degradations by continuously analyzing OSS data streams and triggering recovery workflows for example to re-set a network device, reconfigure erroneous parameter settings, reconfigure a network element to alleviate overload, or invoke redundant paths and connections.

• Service Assurance-driven NFV Orchestration™ that monitors end-to-end network and service quality across hybrid (physical and virtual) NFV networks and directs NFV orchestration based on customer/service/network assurance factors like faults and QoE/QoS degradations.

• NetExpert™ Service Impact that models corporate customer services and monitors network events to model and manage planned and unplanned outages.

• Network Status Monitoring that provides a near real-time view of network performance and surveillance across RAN, mobile, core, transmission and mobile VAS domains on NOC/SOC video walls with context-sensitive linking to other dashboards, reports and interactive analysis tools.

• QoS and Management Reporting that delivers network quality and management level reports to non-technical and executive management using intuitive, concise and graphical reports that rapidly convey critical information.

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