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Next Gen Communication Services
Terri Cummings
November 8th, 2013
UCSF Current Voice Environment
• Two separate Voice platforms for Campus & Medical Center- Multiple Telephone Systems- Separate Voice mail systems - Multiple Vendors & Maintenance contracts
• Separate IT Support teams• Outdated technology• Limited features and interoperability• Expensive
UCSF Future Voice Environment
• Happening Now• One New Telephone system for all!• New VoIP Telephones• One Voice Mail system• One integrated IT support team
• Future State• One Unified Communications Platform
- Presence- Instant Messaging- Mobile Device integration- Desktop Video Conferencing- Document Sharing
Financial Benefits!• Lower Monthly Costs for Campus
- $19 Monthly Rate: • Line charge • Unified Messaging Voice Mail • Unlimited local and domestic long distance calls
• Simplified billing statements• Keep your UCSF number (476, 514, 502)• Departments will pay for International calling• Departments will buy new VoIP phone to opt in
High-Level Project TimelineSEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE JULY AUG
Mission Bay Hospital and Mission Hall
Planning for Unified Communication Buildout
VoIP Infrastructure Buildout
800 Early –Adopters Pilot Groups
Moffitt/Long Hospital upgrade
Cisco Unified Communications Technology Demonstration
7© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00
Jabber
Any to Any Collaboration Made Easy
WebEx
IP Phones
SmartPhone
Jabber for TP
Interpretive Svc or Specialist on Demand
Immersive TelePresence
Desktop TP