Ten years of Remote Service from Heidelberg – ever more preventive functions and ever less machine downtime

Remote Service from Heidelberger Druckmaschinen AG (Heidelberg) can now look back on a decade of success, marking a milestone in online troubleshooting in the print media industry. Heidelberg started rolling out the web-based platform ten years ago and has gradually extended the portfolio from the initial Remote Diagnosis function to increase the focus on prevention. The technology has been available for the prepress, press, and postpress segments as well as Prinect software from the outset. The Remote Service platform from Heidelberg has undergone several external certification procedures to confirm its reliability and functionality – features that have won the company a whole host of awards. Several of the plat-form’s functions, such as the remote machine mainte-nance technology that forms the basis of eCall, have also been patented worldwide.

The latest proactive development is Remote Monitoring. In many cases, this function unveiled in the form of a study at drupa 2012 enables developing machine faults to be detected early – long before they cause a stoppage. Any measures required can then be completed as part of a scheduled service callout. This gives customers the greatest possible certainty in their production planning and significantly boosts machine uptime. The “Semantic Analysis of Complex Events” technology project, which involves Heidelberg and a number of partners and is integrated in Remote Monitoring, won the Innovation Award presented by the German BMWi (Federal Ministry for Economic Affairs and Energy) in fall 2014.

Prinect Productivity Benchmarking, which was launched in 2010, enables print shops to use a web portal based on the Remote Service platform to anonymously compare their performance with other similarly equipped compa-nies online. Accolades for this solution include the U.S. printing industry’s InterTech Technology Award.

The eCall function has been available since 2007.

Combining an automatic error message with a guaranteed response time, it ensures real-time transmission of fault details to the responsible Heidelberg service organization, which can then promptly make a start on sorting out the problem. By 2008, eCall had already won the Service Management Award presented by the KVD (German Customer Service Association). Heidelberg is still the only company in the print media industry to offer eCall and yet a comparable function became compulsory in all new cars in the EU in 2015.

Heidelberg now has some 10,000 systems in 50 countries worldwide connected to its Remote Service platform. Over 2,000 customer inquiries are handled remotely every month and around 70 percent of all electronic faults can be rectified remotely. Based on these impressive figures, Heidelberg has one of the most powerful web-based service tools for technical production systems in the print media industry and beyond.

“Using Remote Service solutions has revolutionized the process of detecting and rectifying faults in the print media industry. Problems are being identified sooner and sooner, long before a machine stops working. As a result, we’ve been able to significantly increase many customers’ machine availability and give them greater certainty when planning production,” says Bernhard Steinel, head of the Systemservice business area at Heidelberg.

Reliability and functionality of patented • Remote Service platform wins numerous international awardsOver 10,000 systems connected in 50 • countries worldwide

Ten years of Remote Service from Heidelberg – the company has revolutionized the process of detecting and rectifying faults in the print media industry by gradually extending the portfolio to increase the focus on prevention.

Heidelberg NewsBRIEF • February 2015

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HNewsBRIEFHeidelberg Graphic Systems Southern Africa (Pty) Ltd

Johannesburg Tel 011 574 4000 • Cape Town Tel 021 534 0460 • Durban Tel 031 705 3366www.heidelberg.com/za/enFebruary 2015

Heidelberg showcases new die cutter and folding carton gluing machines to visitors from around the world at the Packaging Days

Product portfolio for postpress packaging • continues to grow Dr. Frank Schaum now responsible for Post-• press Commercial and Postpress Packaging

More than 200 visitors from Africa, Europe, South America, China, India, Korea, Russia, and the Middle East attended the Packaging Days hosted by Heidelberger Druckmaschinen AG (Heidelberg) to discover new solutions for packaging printing. At the end of 2014, in Hall 11 at the Wiesloch-Walldorf plant, Heidelberg presented its new Promatrix 106 CS die cutter and the new Diana Smart 55 and Diana Smart 80 folding carton gluing machines. These machines are aimed at¬ companies that manufacture folding cartons and at all-rounders that need optimum quality and reliability for short to medium-sized runs. Using the example of an end-to-end job for a ficti-tious outdoors store, Heidelberg staged a live demonstration to show visitors the production process for invitation cards, stand-up displays, posters, folding cartons, and CD jackets.

The Promatrix 106 CS die cutter is ideal for short to medium production volumes and performs die cutting and embossing at a speed of 8,000 sheets per hour. The machine offers a wide range of standard features, extremely user-friendly operation, and an attractive price-performance ratio.

In the Diana Smart 55 and Diana Smart 80 folding carton gluing machines, Heidelberg has developed a new platform for medium volumes in the production of straightline and lockbottom cartons. The products require less space and feature a modular design that means they can be adapted to suit specific customer requirements.

“In the medium term, we are going to continue to expand the product portfolio in die cutting and folding carton gluing machines,” explains Dr. Frank Schaum, who now has overall responsibility for Postpress at Heidelberg. In his current role, he is in charge of both Postpress Commercial – i.e. folding and cutting – and Postpress Packaging. “The new Postpress Packaging products were extremely well received by customers and we were able to demonstrate efficient folding carton production, including the accompanying service offerings,” says Schaum.

Changing the die on the new Promatrix 106 CS is quick and easy, which helps users set up a new job fast.

During the Packaging Days, the new Diana Smart 80 pro-duced mostly cardboard boxes. The machine features a compact and sturdy construction and runs at a speed of 450 meters per hour.

The Diana Smart delivers outstanding quality even at maximum speeds, thanks to its roller bar concept and its compression and delivery section with long pressing zone

Visitors to the Heidelberg Packaging Days showed great interest in the new Pro-matrix 106 CS. The product performs die cutting and embossing at a speed of 8,000 sheets per hour.

Heidelberg NewsBRIEF • February 2015

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Speedmaster is Everywhere Photo Contest 2015

Speedmaster presses are everywhere – not just in your print shop. Use the Speedmaster. Unbeatable.-app to show us the Speed-master in completely different surroundings in a location of your choice.

Enter our Facebook photo contest simply by using the Speedmaster. Unbeatable.-app’s snapshot function and Speedmaster 3D model to take a photo with your smartphone or tab-let. Save this and upload it on the Heidelberg Facebook channel by 12 noon CET on March 16, 2015. There’s no need to have a Facebook account for this purpose.

All photos will be included in a preliminary round during which a panel of judges appointed by Heidelberg will shortlist fivephotos. These will then be posted on Face-book for voting from March 23 to 12 noon CET on April 20, 2015. The number of likes will determine the ranking.

Webpage: Speedmaster. Unbeatable.

App Stores:iTunesGoogle Play PhoneGoogle Play Tablet

For more information please have a look on the Speedmaster. Unbeatable. website:

https://www.speedmasterunbeatable.com/speedmaster-is-everywhere/

Have you heard of our Speedmaster photo contest? No? You have to take part. We have already received some nice images, visit: http://bit.ly/photocontest_02_2015

Enter the Facebook photo contest for the chance to win some great prizes.

1.prize: Set comprising a sports holdall, a Powerbank, an LED flashlight, Bluetooth headphones, and a World TravelPro USB adapter2.prize: Set comprising a sports holdall, a Powerbank, an LED flashlight, and Bluetooth headphones3.prize: Set comprising a sports holdall, a Powerbank, and an LED flashlight

The winners will be the entrants with the most likes as at 12 noon CET on April 20, 2015 and will be notified on April 21, 2015.

By using the Speedmaster. Unbeatable app, participants can take a snapshot of a Speedmas-ter machine in a completely different location of their choice. Depicted left is an example.

Some great prizes to be won!

Heidelberg NewsBRIEF • February 2015

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Equipment Name Year

CD 102-4 2001CD 102-5 2003CD 102-5+LX 2001CD 102-6+LX 2007CutStar 2002EuroBind 1200 2006GTO 52-2 2001GTO 52-4 2008KH-66 2010PM 52-2 2008PM 74-4-P 2002Polar Cutter 66 2012SM 102-2-P 2004SM 102-4-P 2002SM 102-5-P 2002SM 102-8-P 2006SM 52-4 2001SM 52-4+LX Anicolor 2009SM 52-5+L Anicolor 2009SM 52-5+LX 2007SM 74-2-H 2011SM 74-2-P-SE 2002

Equipment that is currently available is as follows:

The Best Alternative to a New Heidelberg

Equipment Name Year

SM 74-5-H 2006SM 74-6-P3+L 2006SX 52-4+LX Anicolor 2012TH82-6/RFH/66-4 2005Ti-52-4 2006Ti-52-6 2005TSH 100 2008Varimatrix 105 CS 2010XL 105-10-P 2008XL 105-4-P 2008XL 105-4-P+L 2008XL 105-6+LX 2006XL 105-8-P 2009XL 75-10-P-C 2009XL 75-12-P-F 2010XL 75-4+LX-F 2008XL 75-4-F 2008XL 75-4-F 2008XL 75-5+LX-F 2008XL 75-5-P+L-C 2011XL 75-6+L-F 2008

Dear Customer ,

Kindly take note that our year end stock take will be conducted on Friday,13 March 2015.

The cut-off date for all orders (consumables & spare parts) will be on Thursday,12 March 2015 at 15h00.

All orders taken before the cut-off will be out for delivery on Friday morning. There will be no processing of orders (including orders for collection ) during the count and the next delivery will be for Monday,16 March 2015.

Please ensure that your orders are planned well in advance and that you are adequate-ly stocked for the duration of the count.

Thanking you in advance for your co-operation and looking forward to your continued support.

Should you have any further queries or concerns kindly address them to :

Spare Parts : hza.spares@heidelberg.com

Consumables : hza.consumables@heidelberg.com

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Heidelberg Southern Africa’s Stock Take 2015

Heidelberg NewsBRIEF • February 2015

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