NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED SPECIAL EDITION

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Culture of SafetyThese individuals are recognized fortheir work and dedication to fostering a culture of safety for our patients,families, community and health careteam.

CANDICE ALFORD, RN2 East Medicine – Cary Hospital

As a leader, Candice’s teamtrusts and respects her. Shefacilitates a culture ofrespect and never asks herteam to do anything she’snot willing to do herself.Rounding every day on herunit’s patients, she’scommitted to ensuring the

physical and emotional needs of thepatients are always met. Focused on patientsafety, she developed a falls reduction planaround purposeful toileting that has led tosignificant reductions in patient falls.Candice also serves as a facilitator for theCommunication in Healthcare course.

MOLLY FLYNN Pharmacy – Raleigh Campus

Molly is a dependable member of thepharmacy team who consistently values herpatients' needs above her own. She hastaken it upon herself to serve as an educatorfor her nursing and provider colleagues on6A. She provides information about newclinical and logistical initiatives as well asregular Pharmacy Facts. This provides a funand collaborative way to share informationabout everything from the influenzavaccine to the proper procedure forhandling the extravasation of intravenousmedications. Her efforts have helpedimprove understanding among cliniciansregarding these medication-relatedsituations and help prepare them to handlesimilar situations in the future. Molly alsotakes time to thoroughly review patientmedication lists and provide educationbefore discharge, ensuring patients receiveclear instructions and all the resources theyneed with regards to medications.

TINA JOHNSON, RNEmergency Department – Cary Hospital

Tina is a patient safety andperformance improvementchampion in so manyareas. From her efforts toreduce falls in the ED to hertireless work on thesystemwide sepsiscommittee, or focus onclinical results

documentation, she is always looking toimprove performance on the unit. Her fallsprevention initiative helped reduce fallsfrom 2-4 per month to just four in sixmonths! Similarly, her attention to sepsisbundle compliance led to significantly lesssepsis fallouts. As a supervisor/educator,she has an open door policy, promotestransparency, admits mistakes and uses anyerrors as a learning opportunity to improve.

OMAR SAIDYKHAN3C Rehab Nursing

Patients who have thebenefit of being assigned toOmar never have to usetheir call bells because he isproactive and attentive totheir needs. Omar helpsprevent UTIs and pressureulcers by adhering toprotocols and going above

and beyond. He is known for making lists ofimprovement ideas and sharing thosesuggestions with leadership. In oneinstance, he developed an innovative wayto transfer a patient using the Hoyer lift –taking that patient’s unique injuries intoconsideration. He created a handout withphotos for other care team members toensure the patient was transported safelyeach and every time.

STEPHANIE SCHLAKE, RN3B CVSIC

Stephanie has a passion forteamwork and her positiveenergy encourages others.She serves on both theNursing Staff QualityImprovement (NSQI)Committee and PeerReview team and is alwaysstriving to learn something

new. Her work with Peer Review hashelped her teammates understand that it’snot a punitive process, but a way for staff tobe the best they can be for our patients.Stephanie demonstrates the importance ofdelving into a patient’s chart to determinewhat could have been done differently toget a better outcome. She is known forgoing the extra mile for her patients.

Preferred PartnerThese individuals are recognized fortheir efforts to make WakeMed apreferred partner for physicians andother providers seeking the best value forour patients and community.

NIK DELLAROCCA Women’s Pavilion & Birthplace – North Hospital

Nik never passes a room with a call light onbecause she knows every WakeMed patientis her responsibility. Patients remember Nikfor her gentle, soft-spoken and servingnature. She never rushes and takes extragood care of her patients – whether it’soffering a shampoo or a listening ear.Leadership rounds and safety roundingreiterate her exceptional performance andadherence to policies – protocols are alwaysin place on Nik’s patients. She frequentlyprecepts new employees and has beenreferred to as a “true angel on earth.”

Extraordinary TeamWakeMed is dedicated to attracting andretaining the most passionate andtalented physicians and workforce whiledeveloping world-class leaders. Therecipients in this category go above andbeyond to help us reach this goal.

TORRIAN ADAMSHeart & Vascular - Cardiology

As a medical assistantworking in a very busycardiology practice, Torrianregularly steps up to takeon additionalresponsibilities, whilemanaging her core jobfunctions, too. She getspatients scheduled for

cardiac testing, and keeps them informedand educated every step of the way. Whenthe team needed extra support to handlescheduling for advanced rhythmprocedures, she volunteered to take that on– which required learning all newterminology. She kept things movingwithout missing a beat. Her positive,willing attitude makes her office a greatplace to work – and her attention to patientcommunication contributes to great patientsatisfaction scores.

THERESA AMERSON, MDPrimary Care

Dr. Amerson is known firstand foremost as anexceptional primary caredoctor whose patientsadore her. She encouragesand challenges her patientsto set small, achievablegoals that can lead tolifelong better health.

When a patient gets off track or doesn’tfollow her plan of care, she doesn’t lecturebut instead, encourages them to keepgoing. Her patients never feel rushed – andin just a 10-minute visit, she listenscarefully and helps patients makesignificant strides toward better health. Inaddition to her primary care leadershipresponsibilities, Dr. Amerson teachesWakeMed’s Communication in Healthcarecourse – which helps impact and enhancepatient care throughout the system.

NDIDI AZIKIWE, MDSurgery & Trauma

Dr. Azikiwe is known forher calming personalityeven during emergencies –a true asset for a traumasurgeon. She is respectedby peers, nurses and herpatients alike. Dr. Azikiwe’sfriendly, cheerful attitudemakes her a great partner

in care and her compassion truly sets herapart. In one instance, she learned it was anelderly patient’s birthday. She took the timeto draw the patient a card, rally the staff tosign it and sing happy birthday. The patientcried tears of joy for being treated so well.Always a role model, Dr. Azikiwe alsoserves as a facilitator for Communication inHealthcare course.

Nominated by their peers, the employeeshighlighted in this issue of Microscope

represent the best of the best at WakeMed – those men and women whose outstanding

performance goes above and beyond their workduties and contributes to our Aspirational Goals.

Preferred Partner «» Innovation

Extraordinary Team «» Financial Health

Value Leader «» Culture of Safety

Quality «» Healthy Community

The Wake Way and Highest Ethics and Standards are not included as award categories because staff are expected to

demonstrate these behaviors at all times.

Please join us in congratulating these exceptionalemployees on receiving WakeMed’s highest honor.

2019 AWA R D S

FELICIA BELLOccupational Therapy

After 26 years as a clinicalaide, Felicia Bell is a wealthof knowledge, wisdom andgrace. With training innumerous advancedtherapy areas, Feliciaassists therapy teams in the1D gym and also helpstrain new aides. Staff know

they will have all the supplies andequipment needed to deliver therapybecause Felicia makes sure of it. With asmile on her face every day, patients ask forher by name. She can constantly be seengoing above and beyond to keep patientscalm and comfortable during therapy – andeven was the first to respond to a Code Bluewhile on her lunch break.

HOLLIE BOSWELLInvasive Cardiology

Known as the voice ofreason during times of highstress, Hollie wears manyhats in the Heart Center.While she leads invasivecardiology, she’s also beensupporting the non-invasive cardiology teamon an interim basis – in

addition to her role as the Epic CupidChampion and a Communication inHealthcare training facilitator. Even with aheavy workload, Hollie supports thosearound her. Focused on performanceimprovement and best practice standards,Hollie works closely with cardiologyproviders to explain changes reflectingevidence-based guidelines. Her keeninsight on what makes the cath lab functionwell and her selfless attitude set her apart.

JOSEPH BURKE, RNMedical ICU

Joseph is the ultimate teamplayer. He is often seenencouraging his coworkersor asking how he can help.Joseph frequently coverspatient care duties whilehis colleagues are eatinglunch or taking a break. Heis revered on the unit as a

source of honest feedback and knowledgeand always represents WakeMed in thehighest regard. Patients appreciate that heis an active listener and providers value thestrong relationships he builds.

ASHLEY COXSurgery & Trauma

A dynamic team player,Ashley supports theSurgery team and herpatients alike – treatingpatients, families andcoworkers with dignity andrespect. She’s the “go-to”resource for clinical issuesand she works tirelessly to

support multiple office locations. In oneinstance, she went above and beyond tosupport a patient with a very complexhealth history who wanted a secondopinion. After working diligently to collectall medical records, she facilitated adifficult referral process to ensure thepatient got the care they needed.

PEGGY DUNSTONEnvironmental Services – Raleigh Campus

Peggy is a warm,welcoming face on 4C –Mother/Baby – alwaysensuring the unit andpatient rooms are cleanand tidy. She spends timewith patients to make theirstay more enjoyable – andis frequently recognized

during nurse leader rounding. Her keenability to recognize patient’s needs led herto connect personally with a patient whohad experience fetal loss. Peggy not onlyprovided a listening ear, she took the timeto bring flowers. This is just one example ofthe many lasting impressions Peggy leaveson the patients of 4C – Mother/Baby.

TRACI FOXPhysical Therapy

As manager of AcuteRehab, Traci is an advocatefor both her patients andher staff. She leads withher heart and is well-respected by her team.Traci understands thatengaged and happy staffmembers lead to better

care and patient outcomes. She alwaysmakes time for her staff and strives torepresent fairness and equity at all times.Staff members receive handwritten notesand cards – she makes her team feelimportant every day. When her team isshort-staffed, Traci steps in to provide directpatient care to help keep things moving –all while balancing her many leadershipresponsibilities.

MARIA GARCIAPhysical Therapy

Maria is a physicaltherapist who workstirelessly for her patients –both during therapy andafter they’ve left. Shepetitions insurancecompanies to be surepatients have theequipment they need after

discharge. Patients often return to thankher after they’ve finished therapy – or torequest her for future therapies. She isdescribed as honest, kind and empathetic –someone who’s always willing to assist herco-workers. Maria can often be foundteaching an in-service to help staffunderstand the unique nature of spinalcord injuries, or presenting at a nursingeducation series to share her knowledge.

LORI GUPTONOccupational Therapy

Lori is well-known aroundthe Raleigh Campus – shehas a big, welcoming smilethat some say makesWakeMed a brighter place.The unwavering respect ofher team is apparentthrough their manycomments. “This is the best

job I’ve ever had because of Lori.” Anothersays “She’s the best supervisor I’ve everhad.” She’s revered for being open andhonest, a great communicator and aconstant encourager. Dedicated toWakeMed, her patients and her team, shegoes above and beyond to care for thosearound her. One shared a heartwarmingexample of an employee’s personal tragedywhere Lori ensured the coworker was well-cared for and supported through a verydifficult time.

CHRISTINA GUZMAN, RNChildren’s Emergency Department

Christina is committed tothe Wake Way 2 Excellenceand is commonly workingon numerous performanceimprovement projects at atime. Whether it’s her workon systemwide committees,her interdepartmentalcollaboration to improve

flow between the Children’s ED and theChildren’s Hospital, or her work on posterpresentations for regional and nationalnursing conferences, her efforts make adifference in the lives of patients. Hercontributions have helped decreaseadmitted patient wait times and improveoverall lab turnaround times in theChildren’s ED. She’s a role model for herpeers and precepts new staff. Christina’sprofessionalism and enthusiasmencourages others to get engaged andinvolved.

KIM HALES, RNChildren’s Emergency Department

Kim is recognized by co-workers as an outstandingteam member who canmake their day, every day.Her positive attitude andenthusiasm makes her theperfect preceptor for newstaff – a role where shetakes the time to provide

constructive feedback while also being acheerleader to help new nurses grow theirskills. As a certified sexual assault nurseexaminer, she has collaborated withSafeChild to follow up on high-risk patientsand ensure best practices are alwaysfollowed. Patients and families mentionKim by name and appreciate her diligence.She serves as chair of the department’ssocial committee and works as chargenurse.

SHARON HEWETT3C Rehab Nursing

Referred to as the “guidinglight at the front desk” of3C Rehab, Sharonexemplifies the Wake Way.As the clinical secretaryand nurse aide for the unit,she greets visitors with asmile and walks them totheir destination. If a call

light goes on, Sharon responds. She may beseen handing out meal trays or cleaningrooms to help the team. Committed toexcellence, Sharon has identified ways toreduce linen waste and stepped up to helpwith the unit’s Optiflex scanningcompliance. She compiles patient feedbackfrom discharge interviews to make 3C apositive environment for all patients.

DALE HILLRegional Trauma Program

Dale is the ultimateprofessional who neverwavers in his honesty,ethics or commitment todoing the right thing forWakeMed and thecommunity. His role asregional traumacoordinator is of critical

importance and he is well-respectedthroughout WakeMed, the region and thestate through his work with hospital staff,EMS first responders and the NorthCarolina Office of Emergency Management.In addition to these critical roles, Daleoversees the Medical Simulation Centerwhere he led his team through thetransition from LearningLink toWakeMedU. He supports not only thoseteammates who report to him but serves asa sounding board for his leadership team.

RENEE HOYLE-THAKERPathology Labs

As manager of PathologyLabs, Renee is known asthe cheerleader of thedepartment – organizingevents such as Lab Weekrecognition and the HeartWalk. She is committed toperformance improvementand has made significant

strides in improving lab safety and reducingturnaround times. During months of beingunderstaffed, Renee maintained highemployee morale all while avoiding the useof overtime whenever possible. She’sknown for her out-of-the-box thinking –which led to a redesign of lab space forgreater efficiency. Renee is known as anexcellent communicator who maintainshigh standards for herself and her team.

SUE HUTTER, RN6B Acute Neuro Care

Sue takes pride in her workand colleagues say it’s anhonor to have her on theteam. She is tenacious ingetting her patients theservices they need.Whether it’s a follow-upappointment or consult,Sue doesn’t stop until her

patients are well taken of. As a strongpatient advocate, she spends time poringthrough medical records to get her factsstraight and always questions if somethingdoesn’t look quite right. Neurocare is anintense field – Sue is careful, cautious andobservant – which is just what our fragilepatients need in a nurse.

Extraordinary Teamcontinued

A special thanks to our 2019 Pyramid Society Award committee members:AbbieWilliamson, Pharmacy; Jill Whade, Nursing Administration; Erin Koontz,Pharmacy; OralWise, Ambulatory & Support Services; Brigit Piercy, 5C Medicine;Janis McLaughlin, Outpatient Rehab; Andrea Jarrell, Pathology; PamBaden,Mobile Critical Care Services; Jaime Karp, Emergency Communications; KimWillis,Heart Center Administration; Jennifer Lee, WakeMed Physician PracticesAdministration; Sabrina Jones, 1C Clinical Evaluation Area.

DANA JOHNSONPediatric Endocrinology

Dana is well-knownthroughout the system forher commitment to theWW2E and Kaizen work.She commits toperformance improvementwhile balancing herpractice management role– and is always there when

her team needs her. Dana is a role modeland serves as a go-to resource throughoutWakeMed Physician Practices – because sheloves her job and it shows. Her staffdescribes her as approachable, honest andhard-working. In addition, when she wasrecently tapped to help get a new clinic setup in another service line, she stepped up totake on the challenge with a smile.

MATHILDE KUBIC, CNSClinical Nursing Resource Services

Mathilde is a Clinical NurseSpecialist who is focusedon supporting pulmonaryand geriatric patientsthroughout the system.Known for her expertclinical knowledge,Mathilde mentors newnurse leaders, encouraging

them to take on new roles and leadershipresponsibilities. Mathilde builds trust andtakes time to get to know those around her.Among the many, many initiatives she hasled or supported include the 5C mobilityproject, reduction in CLABSIs and sacralskin pressure ulcers, minimizing improperblood culture collection techniques andmore. She leads the Geriatric Care andTracheostomy Committees and is knownfor her exceptional communication skills.

KIM LEACHPharmacy – Cary Hospital

Kim is patient and kind andspends a great deal of timetraining new staff andstudents, providing extrasupport whenever andwherever needed. Shetreats coworkers withrespect and is eager toassist by stepping in when

short-staffed, assisting with buyer duties onthe weekends to ensure orders are placedwith distributors. She ensures medicationsdon’t get wasted by letting leadership knowwhen and if par levels need to be adjustedto avoid drugs expiring before use. Aneffective communicator, Kim asks relevantquestions, thinks outside the box andrelates problems or opportunities tomanagement.

CAROLYN MARTIN, RN1A Clinical Evaluation Area

As a night-shift chargenurse, Carolyn upholdsbest practices, advocatesfor her patient’s needs andis always accountable. Shepromotes and embraceschange and serves as apositive role model amongher team. Carolyn makes

her patients feel at home and treats themlike family. She’s often found decoratingthe unit as seasons change to keep thingsfeeling festive for patients and staff. Topromote teamwork and a sense ofcommunity, Carolyn worked with CaseManagement to coordinate a fundraiser fora family in the community who had losteverything. Her empathetic, kind heartpromotes positivity and teamwork.

ALBERTO MARTINEZ CRUZEnvironmental Services – Raleigh Campus

As a former EVS technicianwho was promoted to thedepartment’sadministrative assistant,Alberto supports the teamin so many ways. Whetherhe’s assisting with thetransition to a newchemical cleaning process,

helping with training and auditing orstepping in to support the team bymonitoring the discharge board to ensurepatient’s needs are met, Alberto can becounted on to lend a hand. His attention todetail and smiling, friendly demeanor makehim a memorable part of the team. He’sopen and honest and always willing toadmit if he makes a mistake – workingquickly to address it head on.

INDIA MASON, RN3C Rehab Nursing

India knows her patientsare individuals and treatseach one as if they’re heronly patient. She is an

excellent time managerand her efficiency allowsher to support the rest ofthe team when they needhelp. Praised by numerous

nurse techs as their favorite nurse, shealways pitches in with whatever is needed.Case managers have noted how preparedshe is in interdisciplinary team conferences.India defines excellence in nursing care, isfocused on positive outcomes and worksdiligently to keep her patients safe. Herhumble commitment to doing the rightthing contributes to the overall spirit ofteamwork on the unit.

CAITLIN MASTERSSpeech Therapy

Recognized as “unfailinglydelightful,” Caitlin is anexceptional teammate andco-worker. She is focusedon her patients, spendingextra time to get to knowthem and embracing themas part of the care team.Her positive energy,

infectious laughter and drive to help othersis a gift to her colleagues. Caitlin goes aboveand beyond to connect with patients –creating visuals in their rooms of personalphotos and other items of value to motivatethem. When patients make progress, theyknow Caitlin is genuinely celebrating withthem.

MARTHA MIDGETTEWakeMed Foundation

Martha’s work to promoteeducation, certificationand skills developmentthrough her work with TheWakeMed Foundationmakes a significant impacton patients, families,employees and the

community. She helps ensure employeesare aware of funding opportunities andgenerates awareness for the philanthropicsupport provided by the Foundation. Shewent above and beyond to restructure theentire process for the Foundation’s skillsscholarships and grant application, reviewand funding process – and even presentedto the senior executive team to helpestablish policies and procedures forfunding requests. She is recognized forbeing professional, energetic and a pleasureto work with.

JANET MURDOCHHuman Resources

As a business analyst inHuman Resources, much ofJanet’s job is technical, butthat doesn’t keep her fromconnecting with peopleand ensuring the work shedoes translates intoinformation that isunderstandable for

employees at all levels. While Janet has theanswer to most questions, if she doesn’t –she’ll point you in the right direction so youget the information you need. Last year, sheworked tirelessly to build the entire HR andEmployee Benefits sections of the newWakeMed intranet, MyWakeMed – makingit easier than ever for employees to stayinformed and aware of critical benefitsprograms, policies and information relatedto HR.

NICKI NEWSOME, RNLabor & Delivery – Raleigh Campus

Nicki is the kind of nurseyou want on your team –she sets the tone on theunit by pitching in whereneeded without beingasked. She is co-chair ofher unit council and amember of the PerinatalLoss Committee where

she’s inspired a group of nurses to go aboveand beyond to support parents who havelost a baby. She serves on the AntenatalCommittee and Work/Life Committee –with each role, Nicki is professional andcredits any success to the team rather thanherself. Her passion for nursing is evident –Nicki even traveled to Guatemala to providecare to women and infants in poverty.

MERRITT O’BRIENPharmacy – Raleigh Campus

With a passion forteamwork, Merritt neverleaves a coworker in atough situation justbecause her shift hasended. She is self-directedand gets the work donewithout being asked. She’sbeen the unofficial

chemotherapy coordinator for thedepartment for years due to her expertiseand leadership. Merritt trains staff,maintains detailed monthly reports andmonitors inventory. Her work on theScheduling Committee allows her to serveas a liaison between staff and leadership –sharing valuable feedback and maintainingtwo-way communication. Merritt goesabove and beyond to anticipate needs andresolve issues to avoid patient care delays.

LAUREN OLIVER – Food & Nutrition Services – Cary Hospital

As a clinical nutrition technician, Lauren isthe perfect balance of compassion andtalent. She goes the extra mile to be surepatients get the meals they need for healing– all presented in an appealing manner.Special requests are no problem for Lauren– she either handles them herself or makessure it gets done. When Lauren doesn’tknow something, she seeks out the answerand shares the information with the entirediet office. A born leader and team player,front-line staff often ask Lauren for advice,and leadership trusts her to provide safemeals for patients.

STEPHANIE PARNELLInformation Services

Stephanie continuallyexemplifies the Wake Wayin every single way. If shesees someone without asmile, she works hard togive them hers. She is ateam player who is alwayswilling to lend a helpinghand and happily helps

educate new employees. Stephanie isunfailingly patient as she helps customersthrough different experiences. You cantrust that Stephanie will do everything shecan to resolve issues. On the rare occasionwhen she is unable to resolve an issue, sheconnects customers with someone who can– and follows up to make sure their needswere met in a timely manner.

PAM PARRISH, RN Information Services

Representing the WakeWay through and through,Pam is honest andtrustworthy in word anddeed. In addition to herdemanding job, Pam is anactive participant on theHuman ResourcesManagement Advisory

Council, the Foundation’s Skills ScholarshipCommittee and the North Carolina EpicUser Group Steering Board. As a formernurse and natural leader, Pam knowspatients and families come first andrecognizes the positive impact thattechnology can have on our patients’health. She has been instrumental in manyinitiatives including the DukeCollaborative, the Clinical & BusinessSystems Governance Committee, EpicHome Health Integration, Bedside,MyChart activation and much more.

NICOLE PHILLIPSPhysical Therapy

Trusted by her patients andco-workers alike, NiCole isan inspiring team playerand patient advocate.Serving on the QualityAssurance andPerformance Improvement(QAPI) Committee, NiColestrives to increase

productivity and effectiveness of thedepartment. NiCole doesn’t have thesolution, she volunteers to find one. Herwork with developing a process forcommunicating with Neurosurgery usingRapidConnect is helping improve patientcare. Her patients trust her and complywith therapy because NiCole listens to theirconcerns and encourages goal-settingtogether.

BRIGIT PIERCY, RN5C Medicine

As manager of 5C, Brigit isa strong and flexible leaderwho is adored by her team.Many team members whohadn’t planned to work inMedical/Surgical nursingfor more than a yearremain by her side due tothe strong team of

empowered, engaged nurses she has built.Recognized for her excellentcommunication, and gentle andcompassionate manner, Brigit can be foundsitting with a patient who is crying andoverwhelmed or helping a coworkerthrough a difficult day. She leads byexample and facilitates teamwork and opencommunication without being punitive.

KELLY RADFORD, RNAcute Care Nursing Services – Cary Hospital

Kelly is an exceptionallistener – always makingpeople feel like there isnothing more importantthan being present. She hasworked in numerous areasthroughout the system andis often sought out foropinions and expert advice.

Staff know they can approach Kelly foranything as she strives to always be a fairand equitable leader. A consummate teamplayer, Kelly can be seen responding to callbells, cleaning/turning patients, emptyingthe garbage, cleaning a patient room –whatever it takes to keep things runningsmoothly.

MEGAN RUPERTPharmacy – Raleigh Campus

Megan supports herdepartment and takes onadditional duties withgrace when the needarises. When her teamneeded an interim businessmanager, she stepped up.In addition to her manyduties, Megan manages

Kronos for 200+ team members and servesas her department’s WakeMed Foundationambassador. As a senior financial specialist,Megan supports patients by ensuring billsare accurate and free of errors. She’s knownfor her Epic Willow expertise and hasrequested expanded access so she cansupport the IS team and free up their timeto support other clinical areas.

DAN SANFORDMarketing & Communications

Dan is a man of many responsibilities – foryears he served in a dualrole as team leader for theRaleigh CampusConference Center teamand as an audiovisualexpert for Marketing &Communications. Dan’steam members respecthim, and often turn to him

for sound leadership and advice throughcomplex situations. An increased demandfor in-house photography, videography andvideo editing keeps him busy balancingnumerous high-profile projects anddeadlines, which he always does with asmile and calm demeanor. He is frequentlycomplimented on his high-quality work andprofessionalism and thanked for hiswillingness to step in and help – even whenit requires additional hours and training.

DANIEL SCHMIDTInvasive Cardiology

Daniel is team leader for the cath lab – ademanding role thatrequires top-notch skills,confidence and teamwork.He understands theexpectations of the job andensures the team fulfillstheir roles. Known as anexpert go-to resource,Daniel often precepts new

staff and treats patients with compassionand respect. During a time of departmentgrowth, Daniel embraced new technologiesand challenges, such as new proceduresand robotic devices that will keepWakeMed at the forefront of cardiovascularinnovation. Staff and physicians enjoyworking with him and appreciate his expertknowledge of all things cath lab.

AMY SHORT, RNEmergency Services – Cary Hospital

Amy leads by example –setting high expectationsfor her team and herself.Her exceptional leadershiphas made a very positiveimpact on the department.She mentors teammembers, coaching andworking one-on-one to

give support and share strategies. If thehospital is at capacity, Amy can be found inscrubs helping with patient care,transporting patients, moving beds – doingwhatever is needed. Outside of work, Amycompleted a nurse leadership fellowshipprogram this year, in addition to serving theCary Chamber of Commerce. She roundson patients to ensure patient satisfactionand always makes sure her team is well-equipped with the staff and resourcesneeded to provide the best patient care.

CHRIS SMITH, RNMedical ICU

As leader of two busydepartments – MICU andeICU – Chris’s reputationas an exceptional leader iswell known throughoutthe system. Staff know hewon’t ask them to doanything he wouldn’t dohimself, which is why new

staff members often say they’ve joined histeam because they’ve heard about the greatteamwork and leadership Chrisdemonstrates. You’re likely to see himrounding with the charge nurses every dayso he can stay informed about his patients,recognize his teammates and ensurepatient and family needs are always met.He attends conferences, presents at localand regional critical care nursing eventsand is involved in Wake Way 2 Excellencetraining.

BRAD STEVENSFacility Services

Brad takes ownership formany facilities throughoutthe WakeMed system andis 100% accountable to thesenior leadership team,nursing, regulatorycompliance and everypatient who comes throughour doors. As an expert in

his field, he holds himself and his team tothe highest standards. If Brad says he’staking care of something, it will be handled.Whether it’s a flood in the middle of thenight or a Friday night power outage, Bradis there. In addition to his Raleigh Campusresponsibilities, he has worked tirelessly tosupport Cary Hospital and North Hospitalduring times of transition. Colleagues andleaders from across the system appreciatehis genuine concern, professionalism andrespect for complying with regulatoryguidelines.

SHELDRICK STREETE, RNVice President, Nursing, Raleigh Campus

As leader of SurgicalServices for many years,Sheldrick was routinelyfaced with difficultsituations and patientswith life-threateninginjuries, but when aRaleigh Police Departmentofficer was shot in the line

of duty and taken to WakeMed fortreatment, Sheldrick stepped up like neverbefore. Demonstrating the Wake Way toeveryone involved, Sheldrick rearrangedschedules for weeks to ensure the officer’sfamily, friends and colleagues could beclose to their fallen brethren by using spacethroughout the Surgical Services suite. Thepositive impact he made through his selflessleadership and willingness to support thecommunity will not be forgotten.

CHAD STRICKLANDEmergency Communications

Always a helpful, friendlyvoice on the phone, Chad isoften assisting those whoare in distress or haveemergent needs whencalling into WakeMed’sEmergencyCommunications callcenter. His calm and caring

demeanor is perfect for his role as teamleader and Chad is known for leading byexample. He demonstrates teamwork bytraining staff, making sure neededequipment is always in place, or coveringshifts when there’s a last-minute staffingemergency. Whether he’s showing up withmeals for staff during holidays orreminding the team to focus on ourAspirational Goals and the WakeMedpyramid, Chad is often the glue that keepsthe team running smoothly.

MELISSA TANT, RN6A CVIC

Melissa is a charge nursewho wears many hats. Shechairs the 6A Practice &Work Life Committee,participates in the 6A UnitCouncil and WakeMedNight Shift Council, andinspires others to getinvolved. She clearly and

professionally communicates patient care,flow and staffing issues with the clinicalleadership. Melissa helps precept new staff,participates in Wake Way 2 Excellenceinitiatives and played an integral role inselecting unit competencies for the year.Frequently receiving kudos from patients,families and coworkers alike, Melissa isknown for being committed andaccountable – and stepping in to help fellownurses with a heavy caseload.

ROBIN TATE, RNEmergency Department – Raleigh Campus

Robin can often be foundleading the departmentduring very busy andoverwhelming times withgrace. Colleagues say shehas a huge and honestheart. Supportingdistraught family membersand children, Robin has

been seen spending extra time distractingyoung children whose parents are ill bygiving them blankets, toys and crayonsfrom the Children’s ED to help themthrough a difficult time. Known as anexpert in many areas, Robin isapproachable by staff members who haveneeds or concerns. She serves as a rolemodel, encouraging others to becompassionate and professional in everyinteraction.

PRINCE YABANI, PharmDPharmacy – North Hospital

Prince is a familiar faceacross North Hospital andknown as someone who isalways friendly, kind andtruly cares about others. Heis an advocate for his teamand seeks to alwaysprovide the best care forpatients. Prince goes above

and beyond his work duties and willinglytook on additional responsibilities during amanager transition. He took initiative toensure that controlled substancetransactions and inventory processes aredocumented and helped ensure safetyneeds and documentation of regulatoryrequirements were met. Always a teamplayer, he has represented Pharmacy indaily safety huddles and other system-wideinitiatives.

Financial Health WakeMed strives to achieve financialhealth in order to support all that we do-and we are grateful to these individualsfor their work to help us do so.

KRISTY DENNIS Pediatric Endocrinology

As a social worker helping families navigatefears and problems associated with theirchild’s health, Kristy demonstrates empathyand compassion at all times. She takesownership of her work with the highestintegrity and keeps the lines ofcommunication open within the pediatricspecialty clinic. Whether it’s calling IS tohelp with a technical issue, supporting thenursing staff or office staff, Kristy is knownfor lending a helping hand to the team.Focused on performance improvement,Kristy has supported numerous initiativesto reduce waste – including a referralprocess that streamlined the process andreduced the need for printing.

Healthy Community The recipients in this category are givingtheir all to helping make Wake Countythe healthiest capital county in theUnited States

NAOMI BAUERCardiac Rehab

Naomi has helped buildWakeMed’s PulmonaryRehab program from theground up with a limitedbudget. She cares deeplyabout her patients and theprogram, which isevidenced by herdedication and long hours.

Her patients are smitten with her becausethey know she cares, and the program’soutcomes are overwhelmingly positive –achieving statistically significantimprovements in endurance, quality of lifeand shortness of breath. From Epic buildingto ordering equipment, to being theprogram’s subject matter expert on clinical,insurance and regulatory concerns, Naomitakes ownership of this program.

JANIS MCLAUGHLINOutpatient Rehab

Janis is a servant leader –always demonstrating theWake Way to her teamsand everyone sheencounters. She isapproachable and honest,and her staff appreciate heropen door policy andexceptional

communication skills. To support her team,Janis pitches in to provide treatment onland or in the pool – all while managingmultiple departments. She holds her staffaccountable and has a great ability to hirethe right people and encourages eachemployee’s desire to grow their skills toimprove patient care. Janis’ departmentshave seen immense growth due to herexceptional leadership.

InnovationThese individuals are recognized fortheir innovative efforts to achievetransformative improvements in healthand healthcare

HAYLEY HARRIS, RNChildren’s Emergency Department

Hayley is a role model andmentor – known for herfriendly and effectivecommunication withpeers, patients, familiesand interdisciplinaryteams. As a preceptor, shetakes the time to teachnewer nurses on the unit.

Hayley serves as a charge nurse andpromotes a safe space and approachablework environment – staff know they can goto her with any issues without fear ofjudgment. She supports performanceimprovement projects, serves as co-chair ofthe Clinical Operations Committee, andpresents at conferences. Outside of work,Hayley and her sister co-founded Layers ofDignity, a non-profit organization thatprovides new clothing, resources andsupport to survivors of sexual assault inlocal emergency departments and women’sadvocacy centers.

LESLIE HUMPHRIESOutpatient Rehab

Leslie is a physicaltherapist who goes theextra mile for patients andvisitors – and is known as agreat team player andcollaborator. Committed toWakeMed’s most clinicallycomplex patients, Lesliehas experience or has

sought out training in numerous advancedmodalities including EKSO, Bioness,aquatic, vestibular, brain and spinal cordinjury, concussion, aquatic and amputeetherapies, and was instrumental in thedevelopment of a new aquatics program forpatients with complex neurologicaldysfunctions. Leslie advocates for herpatients, including appealing insurancecompanies, and some of her patients drivefor an hour or more to receive therapy fromher. Leslie spent hours optimizing Epicdocumentation for all therapists and takestime to mentor new staff.

MARY LEWIS JAMESOccupational Therapy

Mary is an occupationaltherapist who is honest,genuine, humble and hard-working. Her flexible,outside-the-box thinkingsupports innovativetraining programs thathelp instill confidenceamong her colleagues. This

past year, Mary jumped right in to helpmeet the team’s need for education on handwound care interventions by developinginteractive educational sessions that taughttherapists real treatment skills in a fun andpositive way. She also led an in-service tohelp the team use the Haiku app to accessEpic from their smartphones to improvedocumentation efficiency. Mary neverhesitates or makes excuses and is alwaysready to accept new challenges.

LORI MASONInformation Services

Lori exemplifies what itmeans to be a team player– always willing to assistany IS or operational teammember with a challenge.She has an uncanny abilityto translate technical speakinto understandablelanguage and always

considers the impact to patients andcustomers in her work. When opportunitiesare presented to Lori, she looks into the bestway to modify the build to meet customer’sneeds while ensuring legal and compliancestandards are followed. Lori works non-stopto find a solution and serves as the inpatientteam lead with primary oversight of theOrders and OpTime applications.

TOM MICHAEL, RN 3 West Med/Surg – Cary Hospital

Tom develops a specialbond with his patients bytruly listening, so they puttheir trust in him. He helpspromote team spirit byrounding on the staff tooffer assistance when hecan. Tom thinks outsidethe box and identifies

creative ways to make tasks more efficientand productive. He spent hours developinga resource list to help nurses figure out howto reach providers after hours and a similareducation sheet to help staff becomefamiliar with the tests and procedurescommonly encountered. Tom is also knownto organize and label cabinets to save timeand make it easier to find supplies so staffcan focus on patient care.

HEATHER MONACKEYMarketing & Communications

Heather is a true leaderwith a can-do attitude.Providing oversight forWakeMed’s digitalproperties, including ourweb site and social mediaassets, she led thedevelopment and launchof this year’s new

WakeMed All Access App. Heather hasmade great progress in pushing otherdepartments to think outside the box andget engaged in our digital engagementefforts. Always innovating and pushing tostay ahead of the curve, she has helpedimprove our online reputation through afocus on patient reviews. Her leadership indeveloping WakeMed’s digital “front door”has had a profound effect on our patientsand she is driving the organization’sstrategy to set WakeMed apart from ourcompetitors in a thoughtful way.

AL SMITHPharmacy – Cary Hospital

Al Smith is the only ITpharmacist supporting thesystemwide pharmacy, andit’s a BIG job. Committedto responding to allrequests within 24 hours,Al travels to work on Pyxismachines at variousfacilities at the drop of a

hat. He is polite, attentive and helps trainnew staff, working overnight on manyprojects to minimize staff disruptionsduring the busy workday. He pushes ourpharmacy technology vendors to makeimprovements and he solves problemsbefore they become too big. This past year,Al has supported upgrades to 40+ Pyxismachines, 32 anesthesia Pyxis machines,the relocation of major equipment and theinstallation of three new medicationcarousels.

DERRICK WARDInformation Services

Derrick is well-knownthroughout the system forhelping departments gainefficiencies through theuse of technology. Knownas the PolicyTech expertfor several years, he isknowledgeable andsupports his coworkers in a

highly professional manner. He also helpedWakeMed adopt a new technology calledSmartsheet and he taught, supported andencouraged users across the system.Through this initiative, he supportedconverting a highly manual process to acompletely digital process – saving time andmoney while ensuring accountability,legibility and accuracy. During his yearsworking in Environmental Health & Safety,he implemented software systems thatallowed the team to track and coordinatehundreds of tours and drills throughout thesystem.

KATE WILKESMarketing & Communications

Kate is the engine behindWakeMed’s internalcommunications efforts,and is committed tokeeping staff informed,engaged and in the know –through hurricanes, icestorms, Chasing Zerojourneys and everything in

between. If an issue is brought to Kate’sattention, she responds positively no matterthe nature, magnitude or source of theissue – and treats the smallest requests asequally important as the largest ones. She isa role model through her professionalinteractions with peers, senior leaders andcustomers. This past year, Kate workedtirelessly with hundreds of staff oninnovative efforts to build and enhanceWakeMed’s new intranet, MyWakeMed –and has taken on additional responsibilitiesfor leading the initiative with a smile.

ABBIE WILLIAMSONPharmacy

Abbie is a team player whoworks with staff fromacross the organization toimprove patient care –whether through earlydetection of malignanthyperthermia orsupporting best practicesfor providing pain

management. Over the past year, Abbieplayed an integral role in implementingWakeMed’s new Infectious PharmacyResidency program. Getting approval andthe budget to pay for new positions can bechallenging, so Abbie got creative, workingwith team mates to apply for a grant fromthe WakeMed Foundation to fund the firstyear of the program. Creating this programhelped provide an additional 1,500 hourseach year for antibiotic stewardshipprograms, which will help reduce hospital-acquired infections, like C. difficile.

ASHLEY ZINGER, RNHeart Center Pre- & Post-Procedure Care

Ashley was a leader indeveloping ultrasound-guided IV training fornursing staff across thesystem. Similarly, shehelped develop protocolsand training programswith support from theChildren’s ED and OR to

help get WakeMed’s pediatric heart surgeryprogram up and running. Ashley’s effortsreally helped increase staff’s comfort levelworking with children – taking the teamfrom anxious about working with kids toexcited about the opportunity. She’sthorough in her work and is the first tovolunteer for new initiatives. Ashley isknown throughout the Heart Center as ago-to person for complicated or urgentitems.

QualityWakeMed is dedicated to becoming a top10 health system in the country forquality and the recipients in thiscategory are making a measurableimpact on this goal.

DONALD COTTENEnvironmental Services – Cary Hospital

Supporting 2 East in Cary,Donald never takesshortcuts to save time. Heknows he is a valuedmember of the health careteam and as such, he takeshis role very seriously.Donald doesn’t just cleanthe room and leave – he

takes the time to ask patients how they areand interact with them. If they needassistance, Donald doesn’t stop until hefinds the help they need. The staff on 2 Eastappreciate Donald’s thorough efforts – hecleans under the desks at the nursingstation and does the little things to go aboveand beyond.

DEE DARKES*WakeMed Physician PracticesAdministration

As the service line directorfor our adult medicinepractices, Dee’s passion forservice radiates – she willdo anything andeverything to serve herpatients and families. Thisis evidenced by the factthat 13 of her physician

offices earned the PRC 5-star excellenceaward. Dee recently worked with ourcardiovascular providers to streamline theprocess to get new patients seen within 48hours of referral – which is unprecedentedin cardiology. During the recent JointCommission survey, her GI practice hadZERO findings – another rare feat. Outsideof work, Dee is committed to communityservice – whether it’s teaching elementarykids about healthy lifestyles to supportingthe food bank. Dee is also a winner in theValue Leader category.

ROBIN STOKAPharmacy – Raleigh Campus

Robin is the subject matterexpert for neonatologypharmacy services to thepoint that her coworkershave coined the phrase“What Would Robin Do?”when evaluating a clinicalscenario. She has taken thelead with digging deeper

into Epic functionality and sharing herknowledge. Always serving as an expertresource, Robin developed a referencesystem for the Pediatric Satellite Pharmacythat’s updated with current research – andalso developed a NICU Clinical Pharmacychecklist to help staff double check forseasonal and infrequent diagnoses. Herability to connect with providers, nursesand fellow pharmacists is second to none.

SARAH STUCKEY*Physical Therapy

Sarah is a trusted andrespected member of theteam – and truly enjoyscollaborating with hercoworkers to determinethe best treatment plan forher patients. Sherecognizes that eachpatient has different

values, which can impact their treatmentgoals accordingly. Sarah is always growingand learning – and raises questions thatothers may not with her patients’ safety topof mind. Through her leadership, our Eksoand vestibular therapy programs arethriving. She has led countlessbrainstorming sessions with peers and lednumerous in-service training sessions andhas a commitment to skills developmentthat inspire others. Sarah is also a winner inthe Extraordinary Team category.

DEBRA THOMPSON Outpatient Rehab

As a physical therapist, Debra sees patientson land and in the pool and offers uniqueservices such as kinesiotaping and dryneedling. She even pursued certification innutrition so she could take better care ofher patients. Debra is a team player whostands out by providing the highest qualityservice to all. Developing a personal bondwith each patient, she goes above andbeyond to communicate carefully withtherapists with whom she shares patients.Eager to take on clinically complex patients,Debra counsels each person on the natureof their pain or injury to improvecommunication and outcomes.

TRISH VULPIS Clinical Dietitians – Cary Hospital

As a registered dietitian,Trish puts patients first.Trish works with bariatricpatients and helps thosestruggling with eatingissues that often go farbeyond the food on theirplate. Compassionate andempathetic in her

counseling, patients drive hours to see herinstead of their local dietitian because theytrust her. When Trish attended an ObesityWeek conference, she learned about howbariatric patients are showing vitamin andmineral deficiencies that can cause serioushealth concerns. She took it upon herself toeducate our bariatric surgery offices on thesupplements needed to help their patients.

Value LeaderThe recipients in this category allow us toprovide outstanding outcomes,experience, safety and affordability forthe patients we serve.

ABBY BOEHLERT 2 West ICU - Cary Hospital

A dedicated nurse and clinical supervisor,Abby loves her job and will always helpsupport and teach her team. She is veryattentive and listens to the needs of heremployees and responds accordingly. Staffknow her door is always open for concernsor support – and that she will always lend alistening ear and respect their privacy. Lastyear, she set a goal for all her nurses to getnationally certified (herself included) andprovided the entire team with the resourcesneeded to study and get the test paid for.She encourages participation in the NursingProfessional Development Program andrecognizes the value of growing her nursingstaff.

REGINA RAGLANDPrimary Care

As a leader, Regina workshard to put together anexceptional team of thosewith a common goal oftaking excellent care of ourpatients, providers andfellow staff members. She’sa firm believer thateverything rises and falls

on leadership – and puts the team ahead ofherself. Regina knows confusion can breedfrustration, so she’s developed a daily“State of the Office” email within primarycare that includes everything the teamneeds to know related to office operationson any given day. Always fair, Regina neverplays favorites and is there to support herteam by listening and demonstrating howmuch she appreciates those around her.

ALLISON STEWART, RNCardiac ICU

Allison is atransformational leaderand wants each member ofthe team to be the bestthey can be. Kind,considerate and fair,Allison always listens toher team. She has workedto grow the unit and is

diligent in making sure her staff seekopportunities to increase census whileproviding exceptional care to all patients.She is well-respected by physicians, staffand other departments and is known forher attention to detail. Committed topatient satisfaction, she has beeninstrumental in developing a managementrounding program that has helped improvePRC scores.

ELLEN WHEATON, RNCTICU

Ellen received nearly adozen nominations fromcolleagues all over thesystem – demonstratingher exceptional leadershipand willingness to goabove and beyond forpatients and staff alike.Over the past year, she’s

taken on interim leadership for 2E CVICand has worked countless hours to supportboth units and teams. On any given day,you may see Ellen feeding families with nofood, sitting with patients who have no oneelse or spending hours finding care for apatient’s abandoned animal. A forwardthinker, Ellen has helped improve CTICUextubation rates, reduced central linedelays, reduced CLABSI and CAUTI ratesand supported WakeMed’s nationally-recognized ERAS Cardiac program forsurgical patients.

JUDSON WILLIAMS, MDHeart & Vascular – Cardio - ThoracicSurgery

As a nationally-renownedcardiovascular surgeon, Dr.Williams greets everyonewith a smile. He’sdescribed as dependableand gentle – with anexceptional bedsidemanner when talking topatients about their

complex procedures. His patients trust andadore him – and he is willing to tell themthat surgery isn’t always the best answer.Committed to innovation, Dr. Williamshelped establish the first cardiac surgeryrecovery program of its kind in the nation,known as ERAS Cardiac. This initiative hasgained significant national andinternational attention – and has beenpublished in multiple national and/or peer-reviewed publications for its contribution toexceptional patient outcomes.

CAROLINE WILSON-WALKERFood & Nutrition Services – Cary Hospital

Caroline is always smiling,spreading positivitywherever she goes. Knownas the “face of the CaryHospital Grill Station,” sheis lively, energetic, caringand engaging with bothcustomers and coworkers.Patients and families who

are preoccupied, concerned or stressedforget their troubles when they visit her inPoints West Café. The Food & NutritionServices leadership team trusts her tocomplete her work and go above andbeyond to help her fellow teammates whenthey need assistance. When she helps onthe breakfast tray line, she makes sureeverything is perfect for our patients, everytime.

Innovation continued

* denotes winner in multiple categories

On October 21, WakeMed honored all of our 2019 Pyramid Society Awardrecipients with an awards reception at the Raleigh Marriott Crabtree Valley.Award recipients and their guests, along with their supervisors and membersof our Board of Directors and our executive team, enjoyed dinner and anawards presentation led by WakeMed President & CEO Donald Gintzig andExecutive Vice President and Chief Operating Officer DeniseWarren.

All award winners received trophies, an extra day of PDO and Pyramid SocietyAward pins – so if you notice one of these pins on a coworker, be sure tocongratulate them on their accomplishments!

Nominate for the 2020 Pyramid Society Award Today!If these inspiring stories make you think of a coworker who goes above andbeyond to help us achieve our Aspirational Goals, nominate them for thePyramid Society Award! Nominations are now being accepted for the 2020award cycle – follow the link on MyWakeMed!

Special Recognition:Shawn Hamlet Award

At the Pyramid Society Award Dinner and Reception,Donald Gintzig announced that WakeMed hasestablished a new award in honor of Shawn Hamlet,who passed away earlier this year. The Shawn HamletAward: Inspiring Others Through Service will be givenannually to a WakeMed employee who has overcomepersonal adversity and made an outstanding impact onour organization.

In this inaugural year, the award was given in honorand memory of ShawnHamlet himself. Shawn was abeloved and dedicated member of the WakeMedfamily, working in Food & Nutrition Services for 28years. Shawn was well known across Raleigh Campusand recognized for his welcoming smile and ability toremember the names of everyone he met. He went outof his way to greet every person he passed and had anincredible ability to make personal connections withhis colleagues and the patients and families we serve.Each day he was at work, Shawn went above andbeyond to bring warmth and joy to all he saw – alwaysperforming his role to the best of his ability. Shawn willbe greatly missed, but his legacy will live on through allthose who knew him.

Above: Will Florence, supervisor, (Food and NutritionServices) accepted the award on behalf of ShawnHamlet.

2019 AWA R D R E C E P T I O N D I N N E R

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

3000 New Bern AvenueRaleigh, NC 27610

ADDRESS SERVICE REQUESTED

© WakeMed Marketing & Communications, November 2019

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide

employees and friends of WakeMed with the most up-to-date news on all of the hospital system’s activities.

The Marketing & Communications department thanks allof the employees who contributed to this publication.

We welcome comments and suggestions on this publication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or write Microscope, Wake Med Marketing & Communications Department,

3000 New Bern Avenue, Raleigh, NC 27610.

Kate Wilkes, EditorFreeze Photography, Photos

CALENDAR OF EVENTSTo help you plan ahead, this calendar lists upcoming system-wide events, training classes andcommunity events. For details and fee information, visit MyWakeMed. Send calendar submissions toMarketing & Communications or email microscope@wakemed.org.

@WakeMed WakeMedHospitalsWakeMed &WakeMed Children’s

Want to learn more about what’s happening atWakeMed? Follow us on social media!

A

WinterFestJoin in the holiday spirit as you shop for handmadecrafts, foods, jewelry and all sorts of gift items.

Cary HospitalThursday, November 14, 9 am to 1 pm

North HospitalTuesday, November 19, 10 am to 2 pm

Raleigh CampusThursday, November 21, 8 am to 4 pm

Love Light &Trim the Treewith TwinkleMonday, December 96 to 8:30 pmRaleigh Campus

Join us for our annual Love Light Tree Ceremony – aspecial candlelight ceremony where our tree will be litby one of our former pediatric patients. Following theceremony, join us for Trim the Tree with Twinkle forholiday crafts, ornament making and pictures withSanta. Plus, help decorate a tree for the Children’sHospital.

On-site Belk SalesBelk representatives are bringing Belk gift cards, homegoods, fragrances, handbags, jewelry, watches, shoes,makeup, clothing and more to WakeMed for yourshopping convenience. Cash, credit and payrolldeduction accepted. In addition to the on-site, pop-upstore, employees can pre-shop at the Belk CrabtreeValley Mall location the week before and have theirselections held and brought to the sale and use payrolldeduction for their purchases.

Pop-Up Store at Cary HospitalWednesday, December 11, 7am – 4pmConference CenterPre-shop – December 2 – 8.

Pre-Shop Event at North Hospital – No Pop-Up EventTuesday, December 10, 7 am to 4 pmConference RoomPre-shop – December 2 – 8. Have your selections heldand brought to the December 10 sale and use payrolldeduction for purchases.

Pop-Up Store at Raleigh CampusTuesday, December 17, 7am – 4pmAndrews CenterPre-shop – December 9 – 15.

NURSING EDUCATIONThe Role of the Competency Validator: A Key Piecein the Competency Process – Wednesday, Nov. 13, 1to 3:15 pm, NED B (WakeMedU code: NE014-17108)

Social Media: Protecting Our Patients,Organization, and You – Tuesday, Nov. 19, 11:45 amto 1 pm, Conference Dining, Raleigh Campus(WakeMedU code: NE014-19033) Lunch provided

How Does Feedback Impact Me? – Thursday, Nov.21, NED A (WakeMedU code: NE014-16049)

Wake AHECA Practical Guide to Culturally Responsive LatinxMental Health Practices – Dec. 5, Andrews Center

OSHA and North Carolina Infection ControlMethods – Dec. 5, The McKimmon Conference &Training Center

Spirituality and Recovery – Dec. 6, Andrews Center

Resilient and Ready for 2020: Strategies forEnhancing Individual and Collective ResilientPractices – Dec. 9, Andrews Center

Adult Physical Assessment for Nurses: The Basics –Dec. 12-13, Hyatt Place Raleigh-Durham Airport