New York City Health Alert Network (HAN)

Dale Rosenberg

Department of Health and Mental

Hygiene

Health Alert Network

Funded by CDC under BT Grant Method for alerting public health officials in

case of urgent public health issues Grants given to 50 states and largest cities Each HAN independently developed and

implemented Some coordination nationally, with a goal of

eventual integration

NYC HAN – What is it?

Web-based repository of information on urgent and emergent public health issues

Alerts from CDC, DOHMH, and other sources

Document library on public health issues

Online community to exchange ideas

NYC HAN – What is it?

Provides flexible security to restrict access to some information

Low barriers to entry to public areas, high barriers to secure areas

Ability to send patient pictures and other sensitive data securely

NYC HAN – What is it?

Web-based HAN is “pull” method; Supplemented with “push” alerting

Dialogic Communicator NxT allows for sending emails en masse, as well as faxing and calling participants

Premier Global Services messageReach and faxReach products for backup

NYC HAN – why this approach?

Can reach providers quickly in an emergency Redundant capabilities in case normal means

of communication are not available “Dual use” By providing info that is used on an ongoing

basis, we hope to make the HAN somewhere providers are accustomed to go and will know to look to in an emergency

You can access HAN from anywhere

You can access HAN from anywhere!

NYS and NYC

DOHMH and DOH? HAN, HIN, HPN? Why so many systems? How do they relate? Where should providers in NYC turn?

NYC and NYS Comparison of Systems

Function NYC DOHMH NYS DOH

Provider Access to Health Alerts

HAN –website and email HAN – website only

Public Health Info for Providers

HAN HPN

Disseminating info to local health departments

N/A HIN

Online community for providers

HAN N/A

Provider Portal to Department Applications

NYC MED HPN

Where are we now? - Pull

HAN launched in February 2003 17,000 DOHMH and Medical Provider Subscribers All hospitals represented Specialized secure areas for Weapons of Mass

Destruction Advisory Group, Diabetes and Depression Collaboratives, DOHMH On Call Physicians, Pandemic Flu, CRI, IMS Liaisons

Document library has thousands of documents from a variety of sources

VisualDx Software for diagnostic support NYCMED portal allows for single sign on to all

DOHMH provider applications

Where are we now? – Push

Dialogic and Premier Global web-based broadcast alert system

Alerts sent out via email and fax Can send from anywhere On Call Staff 24x7 Alerts sent within 2 hours Weekly “Recently on the HAN” emails

Where are we going?

More content in HAN Document Library More applications – training and others Conferencing feature revisions to improve

user-friendliness Increase user base – market to hospitals and

non-hospital-based providers Increase web site usage – most HAN

subscribers only use email alerting

How to Get On the HAN

DOHMH employees have automatic access, must use tokens to log in

External medical providers go to www.nyc.gov/health/nycmed and register. It only takes a few minutes

Any problems registering or logging in? Call 1-888-NYCMED9

Questions or Comments?

Call Dale Rosenberg, HAN Coordinator 347 865-5512

Call NYCMED Help Desk Line 1-888-NYCMED9

Write to nycmed@health.nyc.gov or drosenbe@health.nyc.gov