New structure of the COMPLIANCE DIRECTORATE

Heather ClaytonJuly 2002

Slide 1

Slide 2

• Why Change Now?• Key Changes

– New Structures– New Roles

Contents

COMPLIANCE DIRECTORATEFRAMEWORK FOR 2002-3

Slide 3

• Continued pressure to meet and improve on casework and CRS targets– New Directive requirement of four month case resolution

• Increasing pressure on compliance resources – Market reviews and non-case activity

• Continued development and implementation of regulatory framework for Broadband

• Preparations for Ofcom

KEY PRIORITIES AND CHALLENGES

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ProgrammeManager

Broadband cases

OLD STRUCTURE

ProgrammeManager

Networks/interconnection

ProgrammeManager(Other)

CaseMangers

Caseworkers

CaseMangers

Caseworkers

CaseMangers

Caseworkers

• Each team had a pre-determined technology area • Team split made it difficult to move staff around quickly to

deal with overloads• Staff were also becoming ‘pigeon holed’

Slide 5

InternationalRole forReg Pol

DirectorBroadband

1-4Jim Niblett

Director ofInvestigations

5,6Heather Clayton

Director Services & DevTrevor Wood

7,8,9,10

Case Management Office & QA

ACTsSecretariat

Paul RogersBroadband Co-ordinator

Alistair Bridge

BroadcastingMargaret Doherty

Case Leaders, Sponsors & Executive Support working on:

1. Broadband Co-ordination 2. Broadband Policy Development 3. Broadband and Leased Lines Market

Reviews 4. Broadband Cases (including PPCs) 5. Interconnect Dispute Resolution 6. Non-Broadband T ACT and C ACT Cases 7. Systems and Practice Development 8. Mergers 9. UK & EC Competition Law Development10. Ongoing Compliance work

Case Leaders, Sponsors & Executive Support working on:

1. Broadband Co-ordination 2. Broadband Policy Development 3. Broadband and Leased Lines Market

Reviews 4. Broadband Cases (including PPCs) 5. Interconnect Dispute Resolution 6. Non-Broadband T ACT and C ACT Cases 7. Systems and Practice Development 8. Mergers 9. UK & EC Competition Law Development10. Ongoing Compliance work

NEW STRUCTURES - Management of Work

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New Roles

Case Leader and Case Sponsor

• New roles (not just new job titles)• Case Leader:

– Draws up and maintains case plan– Identifies key issues and commissions and co-

ordinates work– Looks for linkages across Oftel– “Project Management”/audit trail– Brings in senior staff early for advice/decision

where necessary

Slide 7

Case Sponsor

• Case Sponsor

– Regularly checks on progress – Acts as mentor and strategic adviser– Seeks to manage priority conflicts and wider

linkages where Case Leader cannot

• No direct read-across to current roles

• Same principles apply to non-casework

KEY ACTIVITIES - New Roles