New Standards Dissemination Events

New Standard information and guidance based on good Practice.

Paul Goodstadt – Lead Assessor

New Standard for Employer

Responsiveness and Vocational Excellence

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Aims of the New Standard

To accredit:

Responsiveness to business needs

Excellence in delivering training

Commitment to continuous improvement

Specialist expertise.

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Design Focus

It’s about Employer Responsiveness

It’s not about Managing the Organisation

It’s about the Customer’s View, not ours.

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Strategy Approaches

A.5:Perform

Results

B.3:Perform

Responsive

Expert

A.4:Relate

A.3:Deliver

A.2:Respond

A.1:Funda-mentals

A.0:Strategy

B.2:Deploy

B.1:Understand

B.0:Strategy

A.6:Improve

The New Standard Criteria

RADAR logic

Results

Approach

Deployment

Assessment and Review

Acknowledgement: RADAR logic used with approval from EFQM.Acknowledgement: RADAR logic used with approval from EFQM.

What do we want to achieve?

Have we got a sound

means of achieving

them?

Are we rolling these

approaches out across our

operations?

Are we looking at how we can

improve?(through A.6)

How well do we

perform as a result?

Scoring – 1Approaches:

A.1, A.2, A.3, A.4, A.6, B.1, B.2

Are they sound?

Deployment:

Have the approaches been consistently deployed throughout the organisation?

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Scoring – 2

Results:

A.5, B.3

Positive trends? Compare well with targets? Compare well with competitors and others? Scope reflects strategy?

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Role of the Assessors

Apply the process:1. Assess the application: - Strengths, Areas for Improvement & Verification

Visit Issues2. Plan and conduct Verification Visit3. Make recommendation on validation4. Reach consensus - Score against the standard - Strengths, Areas for Improvement & Scores5. Write feedback report and conduct feedback visit

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The Assessors’ Journey

Tales from the front-lineAre we being ‘managed’ The Executive meeting – “no pressure” The “let me show you a video” approach“You must see all our sites” approachWell “ofsted thought were great”“Here’s some new stuff we meant to put in our Application”All the new initiatives introduced over last few months!The “one person/unit/CoVE manager” issueEtc etc etc ….

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Hints & tips for writing the application

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Hints & Tips – Collecting Information

Plan Use the Standard to help

you to identify what information you need

Make use of existing data e.g. Management Information Schedules, Plans

Be clear on where the information is within the organisation

Often a small number of key documents can provide the main source of the information that you need to collect

Make use of an ‘Evidence Matrix’

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Hints & Tips –Authoring 1 Plan If using a team to author

the Application - Be clear on

responsibilities - Appoint a lead author - Agree and ensure

consistency of style Develop a schedule Set and keep to deadlines

Build in time for input by the (senior) Management Team and for their sign off of the Application

Consider how many drafts you will produce and by when

The usual rules of effective written communication apply – in particular being clear on the purpose of the document and the audience

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Hints & Tips –Authoring 2 In writing the Application

constantly refer back to the Standard

The Standard details what the assessor is looking for – use this to help you to develop the Application

Style – make it personal, use “we”, “our”

Style – Names and job titles will help bring the document to life for the Assessors

Understand the Assessment process

Be aware of the scoring process – e.g. how will you demonstrate deployment?

Take account of the weighting given to the Criteria

Avoid being anecdotal

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Thank you & Good luck

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