New Report 1 · NATIONAL!ELECTRIC!POWER! REGULATORYAUTHORITY! As!Per! PerformanceStandards(Distribution)!Rules!(PSDR)D2005!

NATIONAL ELECTRIC POWER REGULATORY AUTHORITY

As Per Performance Standards (Distribution) Rules (PSDR)-‐2005

NEPRA | PERFORMANCE EVALUATION REPORT OF ALL DISCOs & K-‐ELECTRIC 2

Table of Contents

1. Introduction ....................................................................................................................................................... 3

2. Analysis Of All Distribution Companies & K-‐Electric ........................................................................... 7 2.1 Islamabad Electric Supply Company (IESCO). ........................................................................................... 8

TABLE-‐I: REPORTED DATA OF IESCO ........................................................................................................................ 9 2.2 Gujranwala Electric Power Company (GEPCO). .................................................................................... 10

TABLE-‐II: REPORTED DATA OF GEPCO ............................................................................................................... 11 2.3 Faisalabad Electric Supply Company (FESCO). ...................................................................................... 12

TABLE-‐III: REPORTED DATA OF FESCO ............................................................................................................... 13 2.4 Lahore Electric Supply Company (LESCO). .............................................................................................. 15

TABLE-‐IV: REPORTED DATA OF LESCO ............................................................................................................... 15 2.5 Multan Electric Power Company (MEPCO). ............................................................................................. 16

TABLE-‐V: REPORTED DATA OF MEPCO ............................................................................................................... 17 2.6 Quetta Electric Supply Company (QESCO). .............................................................................................. 18

TABLE-‐VI: REPORTED DATA OF QESCO ............................................................................................................... 19 2.7 Peshawar Electric Supply Company (PESCO). ........................................................................................ 20

TABLE-‐VII: REPORTED DATA OF PESCO .............................................................................................................. 21 2.8 Hyderabad Electric Supply Company (HESCO). .................................................................................... 22

TABLE-‐VIII: REPORTED DATA OF HESCO ............................................................................................................ 23 2.9 Sukkur Electric Power Company (SEPCO). .............................................................................................. 24

TABLE-‐IX: REPORTED DATA OF SEPCO ............................................................................................................... 25 2.10 K-‐Electric Limited (KEL) ................................................................................................................................. 26

TABLE-‐X: REPORTED DATA OF KEL ...................................................................................................................... 27 2.11 Bahria Town Private Limited (BTPL). ........................................................................................................ 28

TABLE-‐XI: REPORTED DATA OF BTPL .................................................................................................................. 29

3. Graphical Representation ........................................................................................................................... 30 3.1 Losses ....................................................................................................................................................................... 31 3.1 Recovery ................................................................................................................................................................. 32 3.1 SAIFI .......................................................................................................................................................................... 33 3.1 SAIDI ......................................................................................................................................................................... 34 3.1 Average Duration Of Load Shedding ........................................................................................................... 35 3.1 Number of Electrical Incidents ...................................................................................................................... 36 3.1 Fault Rate of Distribution System Network ............................................................................................. 37

4. Findings/Conclusions ................................................................................................................................... 38

5. Recommendations ......................................................................................................................................... 40


INTRODUCTION


1. INTRODUCTION

In exercise of the powers conferred by Section 46 of the Regulation of Generation, Transmission and Distribution of Electrical Power Act, 1997 (XL of 1997), read with Section 34 thereof, the National Electric Power Regulatory Authority, with the approval of the Federal Government has made the Performance Standards (Distribution) Rules notified vide S.R.O.45 (I)/2005 dated 11th January, 2005.

As per rule 7 of Performance Standards (Distribution) Rules 2005, each Distribution Company has to supply to the Authority an Annual Performance Report every year, before the 31st of August of the succeeding year in the Forms as set out in the Annexure I to these rules.

The Annual Performance Report should include as a minimum the following information,

namely as per rule 7(3): -‐

(a) System Performance Reports: The format for reporting performance is shown in Performance Standards Forms as set out in Annexure-‐I to these Rules.

(b) Consumer Service Performance Reports: The format for reporting performance is shown in Performance Standards Forms as set out in Annexure-‐I to these Rules.

(c) Distribution Companies Written Report on Performance and Plans for Improvement:

This should be in the distribution company’s own style but concentrating on: -‐

i. Reasons for any poor performance against standards; ii. Worst served consumers; iii. Worst performing circuits; iv. Plans to improve the reported poor performance areas related to

geography, investment plans or organizational change; and v. Expected performance improvements as a result of any investment.

Rule 7(2) of Performance Standards (Distribution) Rules-‐2005 (PSDR) states that the Annual Performance Report should also contain all relevant information with respect to compliance with these Rules during the year, including a comparison with the compliance reported to Authority for the previous year.

As per Rule 8 Monitoring of Standards of Performance Standards (Distribution) Rules-‐2005, the Authority shall periodically monitor the compliance of each distribution company with these rules and may require the distribution company to undertake a performance audit at the distribution company’s expense, for the purpose of monitoring the same.

Through efficient & effective coordination, Standards Division of NEPRA has been

successful in obtaining the Annual Performance Reports from all Distribution Companies (i.e. IESCO, GEPCO, FESCO, LESCO, MEPCO, QESCO, PESCO, HESCO SEPCO, KESC and BTPL) for the


year 2010-‐11, 2011-‐12 &2012-‐13. For this purpose, regular interactive meetings at NEPRA Offices were held. (The year or annual means the period of twelve months beginning on the 1st July and ending on the 30th June).

For better understanding of NEPRA Rules, Regulations and Performance Standards

(Distribution) Rules-‐2005 and capacity building of DISCO professionals with regard to implementation of performance, NEPRA held workshops at all DISCOs & KESC Headquarters in years 2010-‐11 and 2011-‐12.

This Analysis Report depicts the entire picture of power sector through the performance

of all Distribution Companies (DISCOs), analysis & description of each individual DISCO along-‐with relevant Table which comprises of reported data for last three years. Graphical representation of the key factors of all DISCOs & KESC over the period of three years and at the end recommendations based on findings have been provided.

In the analysis part of each individual DISCO, data of each DISCO for the last 03 three

years has been provided along-‐with the relevant tables indicating the parameters related to the followings: -‐

- Losses, - Recovery in percentage, - Number of consumers served by DISCO in a year, - Total annual number of consumer power supply interruptions, - Aggregate sum of all consumer power supply interruptions (duration in minutes), - System average Interruption Frequency Index (SAIFI), which is a measure of how

often an average customer loses supply during one year. A SAIFI of 13means that the average customers connected to the feeder or supply area being measured on average lost supply thirteen times during the past 12months.

- System Average Interruption Duration Index (SAIDI),which is commonly known as “average customer minutes off supply” and is reported over a one –year period. A SAIDI of 200minutes means that customers connected to the feeder or supply area being measured, experienced in average 200minutes off supply in 12months.

- Total number of consumers who applied for connection, - Total number of consumers who were not given connections in permitted time

period, - Percentage consumers who were not given connection in permitted time period, - Total number of consumers who made complaints about Voltage, - Average duration of load-‐shedding (hrs.), - Total complaints received by DISCO during the year, - Total length of Distribution System Network (Km), - Total number of distribution system faults, - Faults/km of distribution system, - Electrical incident resulting in death or permanent serious injury/disability to the

member of staff or public.

Graphical Representation of key factors of all Distribution Companies gives the overall view of major parameters related to: -‐


- Losses, - Recovery in percentage, - System Average Interruption Frequency Index (SAIFI), - System Average Interruption Duration Index (SAIDI), - Average Duration of Load-‐Shedding - Safety (Number of Electrical incidents resulting in death or permanent serious

injury/disability to the member of staff or public and - Fault Rate i.e. (Total Number of Faults/Total length of Distribution System

Network (Km).

After the analysis of each DISCO based on their reported data, findings/recommendations have been provided.


ANALYSIS OF ALL DISTRIBUTION COMPANIES (DISCOs) and K-‐Electric


2. ANALYSIS OF ALL DISTRIBUTION COMPANIES & K-‐ELECTRIC 2.1 Islamabad Electric Supply Company (IESCO):

IESCO serves a total number of 2.26 Million consumers (residential, industrial, commercial etc.) in the districts/areas of Attock, Taxila, Pindigheb, Rawalpindi and Jhelum.

The above graph indicates the behaviour of IESCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipiulated time, and total number of complaints made by consumers have also been provided in Table-‐I.

Total length of Distribution System Network (Km) also indicates that there is a growth in it. Whereas the total number of distribution system faults have been decreased, resultantly the Fault Rate i.e faults/Km of distribution system is also decreased.

From Electrical Safety point of view, data indicates that number of electrical incidents resulting in death or permanent serious injury/disability to the member of staff or public is some how decreased as compared to previous year.

9.7 9.52 9.4

93 96 94.4

0.41 0.6

0.62

22.6 37.5 34.8

1

5.6 5.6

19 15 10

4.16 4.5 4.25

0.1

1

10

100

2010-11 2011-12 2012-13

IESCO T & D Losses

Recovery

SAIFI

SAIDI

Ave: Duration of Load Shedding (hrs)

No: of Electrical Incidents

Fault Rate


ISLAMABAD ELECTRIC SUPPLY COMPANY (IESCO)

Sr. # Description APR for 2010-11

APR for 2011-12

APR for 2012-13

1 Technical Losses (10%) 9.7 9.52 9.4

2 Administrative Losses Included in Tech. Losses

Included in Tech. Losses


3 Percentage of Recovery 93 96 94.4

4 Total no. of consumers served by the DISCO (in a year) 2,094,299 2,206,006 2,260,203

5 Total annual number of Power Supply Interruptions 857,621 1,305,999 1,391,792

6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 47,380,746 82,736,301 78,663,777

7 System Average Interruption Frequency Index (SAIFI),Power Supply Interruptions per consumer per year

0.41 0.60 0.62

8 System Average Interruption Duration Index (SAIDI), Power Supply Interruptions Durations 22.6 37.5 34.8

9 Total Number of Consumers applied for Connections 81,188 84,711 86,566

10 Total Number of Consumers who were not given connections in permitted time period 3,779 4,640 12,735

11 %age Consumers who were not given connections in permitted time period 4.65 5.5 14.70

12 Total number of consumers who made complaints about voltage 5,529 6,463 6,124

13 Average duration of load-shedding period (hrs.) 1 5.6 5.6

14 Total Complaints received by DISCO during the year 57,421 55,214 63,712

15 Total length of Distribution System in service (km) 50917 51,833 52654

16 Total no. of Distribution System faults 211,659 233,929 224,058

17 Faults/km of Distribution System 4.16 4.5 4.25

18 Electrical Incidents resulting in death or serious injury / disability to member of staff / public 19 15 10

Table-‐I

N.B PSDR Stands for Performance Standards Distribution Rules 2005 SAIDI indicates the system reliability& SAIFI indicates the system quality of service


2.2. Gujranwala Electric Power Company (GEPCO):

GEPCO serves a total number of 2.5 Million consumers (residential, industrial, commercial etc.) in the districts/areas of Hafizabad, Sialkot, Narowal, Gujrat and MandiBaha-‐ud-‐din. It is surprising to note that the number of consumers have been decreased as compare to previous year despite of the fact that GEPCO itself indicted in Form-‐5 that number of new connections have been provided to consumers. This shows the non-‐serious attitude of GEPCO.

The above graph indicates the behaviour of GEPCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐II.

The total length of Distribution System Network (Km) is increased, and also a major increase in number of distribution system faults have been observed, resultantly there is a major increase in the Fault Rate i.e faults/Km of distribution system.

From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in deathor permanent serious injury/disability to the member of staff or public have been slightly decreased over a period of last two years 2011-‐12 & 2012-‐13.

11.97 11.23 10.75

98.8 98.5 98.2

25.29 27.77 27.14

317.1 291.6

263.2

8

3.6 3.2

9 11 10

67.77

9.09

21.6

1

10

100

1000

2010-11 2011-12 2012-13

GEPCO T & D Losses

Recovery

SAIFI

SAIDI

Ave: Duration of load Shedding (hrs)

No: of Electrical Incidents (Fatal)/ Permanent Serious Injury)

Fault Rate


TABLE-‐II


GUJRANWALA ELECTRIC POWER COMPANY (GEPCO)

Sr.# Description APR for 2010-

11 APR for 2011-

12 APR for 2012-

13 1 Technical Losses (10%) 11.97 11.23 10.75




3 Percentage of Recovery 98.8 98.5 98.2


5 Total annual number of Power Supply Interruptions 63,230,504 72,435,349 69,726,399

6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 792,887,713 760,565,671 676,186,878


25.29 27.77 27.14

8 System Average Interruption Duration Index (SAIDI), Power Supply Interruptions Durations

317.1 291.6 263.2





13 Average duration of load-shedding period (hrs.) 8 3.6 3.2


15 Total length of Distribution System in service (km) 39747 41,099 42,667

16 Total no. of Distribution System faults 2,693,495 373,667 921,361 17 Faults/km of Distribution System 67.77 9.09 21.60

18 Electrical Incidents resulting in death or serious injury / disability to member of staff / public

9 11 10


2.3 Faisalabad Electric Supply Company (FESCO):

FESCO serves areas of Faisalabad, Sargodha, Mianwali, Khushab, Jhang, Bhakker, and Toba Tek Singh districts. FESCO distributes and supplies electricity to about 3.2 Million consumers (residential, industrial, commercial etc.). It is a matter of concern that about 60,000 numbers of consumers have been decreased this year as compared to previous year. Although, around 78,000 new connections have been provided by FESCO over a period of 2012-‐13. This creates an ambiguity, which needs to be clarified.

The above graph indicates the behaviour of FESCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐III.

The total length of Distribution System Network (Km) is increased when compared with the last year. Whereas the total number of distribution system faults have also been decreased, resultantly the Fault Rate i.e faults/Km of distribution system is decreased.

From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in deathor permanent serious injury/disability to the member of staff or public have been increased from 22 to 26 over a period of two years 2011-‐12 & 2012-‐13

11.2 10.8 10.8

97.04 99.76 99.06

38.63 59.4 56.8

21241

1321 1250.6

5 7 7.8 3.32

2.5 2.13 1

10

100

1000

10000

100000

2010-11 2011-12 2012-13

FESCO T & D Losses

Recovery

SAIFI

SAIDI


No: of Electrical Incidents (fatal/Permanent Serious Injury)

Fault Rate


FAISALABAD ELECTRIC SUPPLY COMPANY (FESCO):


APR for 2011-12

APR for 2012-13








6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 63,649,624,760 4,331,500,066 4,019,965,724


38.63 59.40 56.80


21241.0 1,321.0 1250.6





13 Average duration of load-shedding period (hrs) 5 7.0 7.8



16 Total no. of Distribution System faults 211,505 147,342 144,643

17 Faults/km of Distribution System 3.32 2.50 2.13

18 Electrical Incidents resulting in death or permanent serious injury / disability to member of staff / public

32 22 26

TABLE-‐III



2.4 Lahore Electric Supply Company (LESCO) LESCO’s area of responsibility covers the districts of Lahore, Kasoor, Okara and Sheikhupura and serves a total number of 3.16 Million consumers (residential, industrial, commercial etc).

The above graph indicates the behaviour of LESCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 20109-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐IV.

It is very surprising to note that the total length of Distribution System Network (Km) has been decreased as compared to previous year. Whereas the total number of distribution system faults have been decreased five time, resultantly there is a major decrease in the Fault Rate i.e faults/Km of distribution system. But this shows the misreporting behaviour of LESCO. From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in deathor permanent serious injury/disability to the member of staff or public have been decreasedover a period of two years 2011-‐12 & 2012-‐13.

13.3 13.5 13.2

98.1 96.13 97.85 39.29 29.4

50.57

3469.4 2610.8 4615.7 3574.3

2.1 0.66

25 29 14

8.93 8 2.28

0.1

1

10

100

1000

10000

2010-11 2011-12 2012-13

LESCO T & D Losses

Recovery

SAIFI

SAIDI


No: of Electrical Incidents (Fatal/Permanent Serious Injury) Fault Rate


LAHORE ELECTRIC SUPPLY COMPANY (LESCO)

Sr. # Description APR for 2010-

11 APR for 2011-

12 APR for 2012-

13 1 Technical Losses (10%) 13.3 13.5 13.2









39.29 29.40 50.57


3469.4 2,610.8 4615.7





13 Average duration of load-shedding period (hrs.) 3574.3 2.1 0.66



16 Total no. of Distribution System faults 337,446 324,380 60,085 17 Faults/km of Distribution System 8.93 8.0 2.28


25 29 14

TABLE-‐IV



2.5 Multan Electric Power Company (MEPCO):

MEPCO serves a total number of 4.5 Million consumers (residential, industrial, commercial etc) in the districts/areas of Sahiwal, Bahawalnagar, Bahawalpur and Tonsa Sharif to Rajanpur with Sindh, Baluchistan and KPK.

The above graph indicates the behaviour of MEPCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections,consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐V.

The total length of Distribution System Network (Km) is increased as comapred to previous year. Whereas the total number of distribution system faults have been decreased, resultantly the Fault Rate i.e faults/Km of distribution system is also decreased.

From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in deathor permanent serious injury/disability to the member of staff or public have been slightly decreased over a period of two years 2011-‐12 & 2012-‐13.

15 13 14.8

97.97 97.25 91.76

185.52 185.3 149.7

15896.2 16073.5 12813.9

6.75 9 9

21 14

12

1.24 2.46 2.11

1

10

100

1000

10000

100000

2010-11 2011-12 2012-13

MEPCO T & D Losses

Recovery

SAIFI

SAIDI




MULTAN ELECTRIC POWER COMPANY (MEPCO)

Sr. # Description APR for 2010-

11 APR for 2011-

12 APR for 2012-

13 1 Technical Losses (10%) 15 13 14.8







6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 65,110,006,031 689,654,325 58,111,790,700


185.52 185.30 149.70


15896.2 16,073.5 12813.9




12 Total number of consumers who made complaints about voltage 0 0 0






21 14 12

TABLE-‐V



2.6 Quetta Electric Supply Company (QESCO):

QESCO serves a total number of 0.516 Million consumers (residential, industrial, commercial etc.) in the districts/areas of whole Baluchistan except Lasbela. It is the smallest distribution company in terms of consumers but largest in terms of area and it covers area which is about 43% of Pakistan.

The above graph indicates the behaviour of QESCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 and 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐VI.

Total length of Distribution System Network (Km) indicates that there is a gradual growth in it. Whereas the total number of distribution system faults have been decreased, resulting the Fault Rate i.e faults/Km of distribution system is also decreased.

From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in deathor permanent serious injury/disability to the member of staff or public have also been decreased from 16 to 7 over a period of two years 2011-‐12 & 2012-‐13.

20.4 20.9 22.7 41 36.2 31.8

164.98 156.08 153.8

13419.8 12810.7 12635

7 10.5 11.13 20 16 7

0.84 0.76 0.7

0.1

1

10

100

1000

10000

100000

2010-11 2011-12 2012-13

QESCO T & D Losses

Recovery

SAIFI

SAIDI




QUETTA ELECTRIC SUPPLY COMPANY (QESCO)


APR for 2011-12

APR for 2012-13





3 Percentage of Recovery 41 36.2 31.8

4 Total no. of consumers served by the DISCO (in a year) 487,620 503,158 516,327



7 System Average Interruption Frequency Index (SAIFI), Power Supply Interruptions per consumer per year

164.98 156.08 153.80

8 System Average Interruption Duration Index (SAIDI), Power Supply Interruptions Durations 13419.8 12,810.7 12635.0

9 Total Number of Consumers applied for Connections 10,459 386 12,088

10 Total Number of Consumers who were not given connections in permitted time period 109 185 183



13 Average duration of load-shedding period (hrs) 7 10.5 11.13


15 Total length of Distribution System in service (km) 48184 50,374 52,000



20 16 7

TABLE-‐VI



2.7 PESHAWAR ELECTRIC SUPPLY COMPANY (PESCO)

Peshawar Electric Supply Company (PESCO), located at Peshawar provides service of power distribution to over 2.5 Million consumers (residential, industrial, commercial etc) of all civil districts of KPK. PESCO network comprises of 132, 66, 33kV sub-‐transmission lines, substations and 11kV & 440V low-‐tension lines with distribution transformers. Here also a major decrease of about 12,000 consumers have been observed, whereas, PESCO has provided 50,000 new connections this year. This indicates that the data submitted by PESCO is not based on real facts.

The above graph indicates the behaviour of PESCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐VII.

Total length of Distribution System Network (Km) indicates that there is little a growth in it. Whereas the total number of distribution system faults have also been slightly increased, resultantly no major change in the ratio i.e. faults/Km of distribution system have been observed.

From the Electrical Safety point of view; the data indicates that there is no change in number of electrical incidents resulting in death or permanent serious injury/disability to the member of staff or public. Same number i.e. 25 have also been noted during the year 2012-‐13.

36.98 36 34.2 85.4 82.5 84.6

238.79 323 341.5

19535.6 28189 29570

4.3 4.9 4.86 19 25 25

0.9 0.88 0.88

0.1

1

10

100

1000

10000

100000

2010-11 2011-12 2012-13

PESCO T & D Losses

Recovery

SAIFI

SAIDI




PESHAWAR ELECTRIC SUPPLY COMPANY (PESCO)


APR for 2011-12

APR for 2012-13

1 Technical Losses (10%) 36.98 36 34.2







6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes)

48,044,522,020 71,677,299,240 74,832,413,870


238.79 323.00 341.50


19535.6 28,189.0 29570.0


10 Total Number of Consumers who were not given connections in permitted time period

19,496 13,640 13,640




14 Total Complaints received by DISCO during the year

106,749 115,494 116,718

15 Total length of Distribution System in service(km) 75219 75,697 76511


18 Electrical Incidents resulting in death or serious injury / disability to member of staff / public

19 25 25

TABLE-‐VII



2.8 Hyderabad Electric Supply Company (HESCO):

HESCO is serving in the 70458 Sq. K.M area spread over Hyderabad, Tando Muhammad Khan, Badin, Thatta, Mirpur Khas, and Tharparkar Districts of Sindh Province. HESCO serves total number of consumers 0.915 Million (Residential, Commercial & Industrial etc). The Distribution System of HESCO consists of three Operation Circles, namely Hyderabad-‐I, Hyderabad-‐II and Nawabshah. SEPCO has also been created from HESCO.

The above graph indicates the behaviour of HESCO in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐VIII.

Total length of Distribution System Network (Km) indicates the significant decrease i.e. almost half of the network, as the network of HESCO has been devided and the remaining half of the network is controlled by SEPCO. Similarly the total number of distribution system faults have also been decreased, resultantly the Fault Rate i.e faults/Km of distribution system is also decreased. The length of Distribution System network is slightly increased as compared to previous year, whereas, the number of faults have been decreased, resultantly, fault rate is also decreased.

From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in death or permanent serious injury/disability to the member of staff or public have also been decreased from 26 to 7 over a period of last two years.

33.8 27.7 27.3 76.3 69.1 81.2

1501.6 770.3

730.37 1035.6

23990.8 21240.6

2.3 3.8 7.3

46 26 7 11.7

1.7 1.4 1

10

100

1000

10000

100000

2010-11 2011-12 2012-13

HESCO T & D Losses

Recovery

SAIFI

SAIDI



Fault Rate


HYDERABAD ELECTRIC SUPPLY COMPANY (HESCO)


APR for 2011-12

APR for 2012-13






4 Total no. of consumers served by the DISCO (in a year) 1,539,637 883,335 915,805

5 Total annual number of Power Supply Interruptions 2,311,912,695 680,501,756 668,882,208

6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes)

1,594,389,070 21,191,991,580 19,419,312,750


1501.60 770.30 730.37


1035.6 23,990.8 21,204.6


10 Total Number of Consumers who were not given connections in permitted time period

1,003 11 15





15 Total length of Distribution System in service(km) 80172 42,052 43,239



46 26 7

TABLE-‐VIII



2.9 Sukkur Electric Power Company (SEPCO):

SEPCO serves a total number of 0.64 Million consumers (residential, industrial, commercial etc) in the districts/areas of Sukkur, Larkana, Jacobabad and Dadu.

The above graph indicates the behaviour of SEPCO in respect of SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate for a period of 2011-‐12 and 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipiulated time, and total number of complaints made by consumers have also been provided in Table-‐IX.

Total length of Distribution System Network (Km) and the total number of distribution system faults have also been indicated and a gradual growth have been observed in both parameters, resultantly, the Fault Rate i.e faults/Km of distribution system is also slightly increased. From Electrical Safety point of view, data indicates that number of electrical incidents resulting in death or permanent serious injury/disability to the member of staff or public have not been changed and found same as in previous year i.e. 3

341.43

4177.67

18233 4799.9

4 2 3 3

5.3 5.9

1

10

100

1000

10000

100000

2010-11 2011-12 2012-13

SEPCO T & D Losses

Recovery

SAIFI

SAIDI




SUKKUR ELECTRIC POWER COMPANY (SEPCO)


APR for 2011-12

APR for 2012-13

1 Technical Losses (10%) 2 Administrative Losses



3 Percentage of Recovery 4 Total no. of consumers served by the

DISCO (in a year) 643,197 687,045

5 Total annual number of Power Supply Interruptions 219,610,030 2,870,251,802

6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 11,727,318,040 3,297,761,640

7 System Average Interruption Frequency Index (SAIFI), Power Supply Interruptions per consumer per year 341.43 4,177.67

8 System Average Interruption Duration Index (SAIDI), Power Supply Interruptions Durations 18,233.0 4,799.9

9 Total Number of Consumers applied for Connections 5,620 10,190

10 Total Number of Consumers who were not given connections in permitted time period 430 345

11 %age Consumers who were not given connections in permitted time period 7.65 3.38

12 Total number of consumers who made complaints about voltage 0 0

13 Average duration of load-shedding period (hrs.) 4.0 2.0

14 Total Complaints received by DISCO during the year 8,659 8,813

15 Total length of Distribution System in service (km) 35,954 37,323

16 Total no. Of Distribution System faults 190,575 218,984

17 Faults/km of Distribution System 5.3 5.9

18 Electrical Incidents resulting in death or permanent serious injury / disability to member of staff / public 3 3

TABLE-‐IX



2.10 K-‐Electric Limited (KEL): The licensed area of KESC is spread over entire Karachi and its suburbs up to Dhabeji and Gharo in Sindh and over Hub, Uthal, Vindhar and Bela in Balochistan. The total area covered is around 6000 kilometers & KESC serves a total number of 2.385 Million consumers (residential, industrial & commercial etc). KESC indicates in its report that this year around 3000 number of consumers have been decreased, whereas, KESC also indicates that 3000 number of new connections have been provided by KESC this year. This shows that KESC has misreported its data.

The above graph indicates the behaviour of KESC in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐X.

Total length of Distribution System Network (Km) indicates that there is a gradual growth in it. Whereas the total number of distribution system faults have also been slightly increased, resultantly, no major change in the ratio i.e faults/Km of distribution system have been observed.

From the Electrical Safety point of view; the data indicates that the total number of electrical incidents resulting in death or permanent serious injury/disability to the member of staff or public have been decreased from 14 to 9 over a period of two years 2011-‐12 & 2012-‐13.

32.2 29.73 27.82

85.54 88.7 88.65

34.9 33 31.3

2191.7 1858 1790.43

2 2 2.4

26 14 9

2.11 2 1.95

1

10

100

1000

10000

2010-11 2011-12 2012-13

KEL T & D Losses

Recovery

SAIFI

SAIDI



Fault Rate


K-‐ELECTRIC Limited


APR for 2011-12

APR for 2012-13






4 Total no. of consumers served by the DISCO (in a year) 2,370,738 2,388,579 2385100

5 Total annual number of Power Supply Interruptions 82,737,192 77,612,818 74576586

6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 5,195,969,221 4,438,509,649 4270360371

7

System Average Interruption Frequency Index (SAIFI), Power Supply Interruptions per consumer per year (13 Nos. is max. limit as per rule 4 (a) of PSDR)

34.90 33 31.3

8

System Average Interruption Duration Index (SAIDI), Power Supply Interruptions Durations (14 min is max duration as per rule 4 (b) of PSDR)

2191.0 1,858 1790.43

9 Total Number of Consumers applied for Connections 19,192 10,994 5573

10 Total Number of Consumers who were not given connections in permitted time period 5,258 3,765 2269

11 %age Consumers who were not given connections in permitted time period 27.40 34 40.7

12 Total number of consumers who made complaints about voltage 19,501 17,419 15498

13 Average duration of load-shedding period (hrs.) 2 2 2.4

14 Total Complaints received by DISCO during the year 49,281 33,135 16756

15 Total length of Distribution System in service (km) 24809 25,826 26666.183

16 Total no. of Distribution System faults 52,324 50,984 52071 17 Faults/km of Distribution System 2.11 2 1.95


26 14 9

TABLE-‐X



2.11 Bahria Town Private Limited (BTPL):

The Bahria Town Private Limited (BTPL) is a private distribution company and serves a total number of 11,838 consumers (residential & commercial etc). BTPL spreads over its two regions i.e. North & South Regions. The license of BTPL was issued on 18th November, 2010.

The above graph indicates the behaviour of BTPL in respect of T & D Losses, Recovery, SAIFI, SAIDI, Average Duration of Load shedding, Number of Electrical Incidents resulting in death or permanent serious injury to member of staff or public & Fault rate over a period of three years 2010-‐11, 2011-‐12 & 2012-‐13.

Other parameters related to quality of supply (complaints about voltage & frequency), demand for new connections i.e total number of consumers who applied for new connections, consumers who were not given connections within stipulated time and total number of complaints made by consumers have also been provided in Table-‐XI.

Total length of Distribution System Network (Km) has gradually increased as compared to the previous year. Whereas the total number of distribution system faults have increased 5 times as compared to previous year, resultantly the Fault Rate i.e faults/Km of distribution system is also increased 5 times.

From the Electrical Safety point of view; the data indicates that there is no incident resulting in death or permanent serious injury/disability to the member of staff or public over a period of three years 2010-‐11, 2011-‐12, 2012-‐13.

7.47 8.34

97.3 100.025

1.23

0.01

3.42

50.2

1.6 6.9

0.5 0.5

0.2

0.04

0.66 2.56

0.01

0.1

1

10

100

1000

2010-11 2011-12 2012-13

BTPL T & D Losses

Recovery

SAIFI

SAIDI



Fault Rate


Bahria Town Private Limited (BTPL)


APR for 2011-12

APR for 2009-10

1 Technical Losses (10%) 7.47 8.34




3 Percentage of Recovery 97.3 100.025

4 Total no. of consumers served by the DISCO (in a year) 6,756 8,845 11,838

5 Total annual number of Power Supply Interruptions 8,291 116 40,510

6 Aggregate sum of all consumers Power Supply interruptions (duration in minutes) 339,306 14,658 81,454


1.23 0.01 3.42


50.2 1.6 6.9


10 Total Number of Consumers who were not given connections in permitted time period 0 0 0


12 Total number of consumers who made complaints about voltage 0 0 0


14 Total Complaints received by DISCO during the year 723 1,560 1,481

15 Total length of Distribution System in service (km) 241 898 1084

16 Total no. of Distribution System faults 76 595 2,776 17 Faults/km of Distribution System 0.04 0.66 2.56


0 0 0

TABLE-‐XI



GRAPHICAL REPRESENTATION


9.7

11.97

11.2

13.3

15

20.4

36.98

33.8

32.2

9.52

11.23

10.8

13.5

13

20.9

36

27.7

29.73

7.47

9.4

10.75

10.8

13.2

14.8

22.7

34.2

27.3

27.82

8.34

0 5 10 15 20 25 30 35 40 IESCO GEPCO FESCO LESCO MEPCO QESCO PESCO HESCO SEPCO

KESC BTPL

T & D Losses (%)

DISCOs

T & D Losses

2010-11 2011-12 2012-13


93

98.8

97.04

98.1

97.97

41

85.4

76.3

90.17

96

98.5

99.76

96.13

97.25

36.2

82.5

69.1

90.72

97.3

94.4

98.2

99.06

97.85

91.76

31.8

84.6

81.2

88.65

100.025

0 20 40 60 80

100 120 IESCO GEPCO FESCO LESCO MEPCO QESCO PESCO HESCO SEPCO

KESC BTPL

Recovery Percentage

DISCOs

Recovery

2010-11

2011-12

2012-13


0.41

25.29

38.63

39.29

185.52

164.98

238.79

1501.6

34.9

1.23

0.6

27.77

59.4

29.4

185.3

156.08

323

770.3

341.43

33

0.01

0.62

27.14

56.8

50.57

149.7

153.8

341.5

730.37

4177.67

31.3

3.42

0.01 0.1 1 10

100 1000

10000 IESCO GEPCO FESCO LESCO MEPCO QESCO PESCO HESCO SEPCO KESC BTPL

Number

DISCOs

System Average Interruption Frequency Index (SAIFI) - 13 No.

2010-11 2011-12 2012-13


22.6

317.1

21241

3469.4

15896.2

13419.8

19535.6

1035.6

2191

50.2

37.5

291.6

1321

2610

16073.5

12810.7

28189

23990.8

18233

1858

1.6

34.8

263.2

1250.6

4615.7

12813.9

12635

29570

21204.6

4799.9

1790.43

6.9

1

10

100

1000

10000


Time in Minutes

DISCOs

System Average Interruption Duration Index (SAIDI) - 14 min

2010-11 2011-12 2012-13


1

8

5

3574.3

6.75

7

4.3

2.33

2

0.5

5.6

3.6

7

2.1

9

10.5

4.9

3.8

4

2

0.5

5.6

3.2

7.8

0.66

9

11.13

4.86

7.3

2

2.4

0.2

0.1 1

10

100

1000

10000

IESCO GEPCO FESCO LESCO MEPCO QESCO PESCO HESCO SEPCO

KESC

BTPL

Hours

DISCOs

Average Duration Of Loadshedding (HRs)

2010-11

2011-12

2012-13


19

9

32

25

21

20

19

46

26

15

11

22

29

14

16

25

26

3

14

10

10

26

14

12

7

25

7

3

9

1

10


Number

DISCOs

Number of Electrical Incidents Resulting in death or Permanant serious Injury to member of Staff or Public

2010-11 2011-12 2012-13


4.16

67.77

3.32

8.93

1.24

0.84

0.9

11.72

2.11

0.04

4.5

9.09

2.5

8

2.46

0.76

0.88

1.7

5.3

2

0.66

4.25

21.6

2.13

2.28

2.11

0.7

0.88

1.4

5.9

1.95

2.56

0.01

0.1 1

10


Fault Rate

DISCOs

Fault Rate of Distribution System Networks

2010-11 2011-12 2012-13


FINDINGS/CONCLUSIONS


FINDINGS/CONCLUSIONS

i) No improvement in T&D losses by FESCO, MEPCO, QESCO and BTPL. ii) No improvement in recovery percentages by IESCO, MEPCO, QESCO, and KESC iii) SEPCO has not submitted its data related to Losses & Recovery despite repeated

correspondence from NEPRA. iv) It is very surprising to note that the total number of consumers served by the GEPCO,

FESCO, PESCO and KESC have been decreased as compared to the previous year. However, the same DISCOs have indicated in Form-‐5 of PSDR that they have provided thousand of new connections in year 2012-‐13. This shows that the submitted data by the concerned DISCOs is far away from ground realities.

v) Improvement in indices on power supply reliability, quality, and consumer satisfaction -‐ not satisfactory.

vi) Slight improvement towards Electrical safety by all DISCOs except PESCO. vii) The data related to most of the parameters submitted by PESCO is same as previous

year, even no change in single digit. This shows that the DISCOs is not submitting its real data or there is no proper computerized data base system.

viii) The data submitted by DISCOs regarding number of safety incidents seems to be unrealistic, as Pakistani media reports number of deaths during rainy/monsoon seasons in Pakistan.

ix) Data base and Complaint Handling mechanism not as per PSDR x) Misreporting on Average Load Shedding Hours. i.e. LESCO has indicated 0.66 hr

average daily load shedding during the reported period 2012-‐13. This means that less than one hour in one day. This looks that LESCO has completely submitted fake data.

xi) DISCOs including KESC remained non-‐serious in maintaining the accurate, real & reliable data and resultantly provided the same to NEPRA even reluctantly.

xii) Data provided by DISCOs during the last two years in respect of decrease in length of physical networks indicate the non-‐serious response of nominated panel for coordination with NEPRA w.r.t PSDR.


RECOMMENDATIONS


RECOMMENDATIONS Based on reported data & findings, the followings are recommended:

i) Initiations of Performance Audits as and when required i.e. monitoring of the Performance Standards as per Rule-‐8 of performance Standards (Distribution) Rules-‐2005.

ii) Initiation of appropriate proceedings in terms of explanations and Fines/penalties under NEPRA Fines Rules 2002, as the grace period of four years has been expired.

iii) Implementation of Distribution Code in true letter & spirit. iv) Better Customer Relations & focus and proper maintenance of computerized

complaint handling system. i.e. establishment of Call Centers. v) Need to carry out requisite maintenance as per defined schedules. vi) Regular monitoring of operational/technical/financial performance by DISCOs &

KESC for their self-‐appraisal. vii) Need for improved monitoring & measuring devices and adoption of Automated

Metering Infra-‐structure (AMI)

Documents

New Report 1 · NATIONAL!ELECTRIC!POWER! REGULATORYAUTHORITY! As!Per! PerformanceStandards(Distribution)!Rules!(PSDR)D2005!