NEW OWNER’S WELCOME KIT - LoJack Canada Welcome Kit_ON_eng_web.pdf · NEW OWNER’S WELCOME KIT ... Please take a few moments to complete a short survey at ... The LoJack stolen

NEW OWNER’S WELCOME KIT

Caution: never leave this kit in your vehiCle

Global leader in vehiCle theft reCovery

Welcome to the Boomerang Tracking/LoJack family!

With vehicle theft an ever-increasing reality today, congratulations on taking an important step in protecting your vehicle with a LoJack recovery device, the most revolutionary vehicle recovery system on the market.

As of today, you are benefitting from:

• 24/7 protection against theft• fast recovery in case of theft• Money back guarantee

This owner’s welcome kit will familiarize you with your new device and will inform you on the procedures to follow if your car is stolen.

Enjoy the security and peace of mind knowing that our dedicated tracking team is standing by to recover your stolen vehicle every second of the day, 365 days per year.

If you have any questions, feel free to contact our Customer service department at 1.855.9.loJaCk (1.855.956.5225). Once again, thank you for trusting your vehicle’s protection to Boomerang Tracking, and drive safely.

We welcome and encourage your opinions and feedback. Please take a few moments to complete a short survey at www.lojack.ca/survey to gauge your satisfaction with our sales and installation process.

© 2012 boomerang® tracking inc., a wholly-owned subsidiary of loJack® Corporation. all rights reserved. v.01-2012

BOOMERANG TRACKING INC. LIMITED WARRANTY

PRODuCT BENEfITs HOW LOJACK C GETs YOuR VEHICLE BACK – fAsT!

• 30 days limited money-back recovery warranty and 5 years limited parts and labor warranty.

• An effective and affordable solution.

• Utilizes self-powered radio frequency technology. LoJack C can track and recover your vehicle whether it is in urban areas with tall buildings, tunnels, garages, dense woods, or steel containers - all places where thieves often take stolen vehicles.

• In case of theft, our 24/7 dedicated in-house tracking team will locate and recover your equipment.

• law enforcement agencies are also using the LoJack technology to help recover your equipment and apprehend thieves.

1. INsTALL

Your LoJack C is professionally installed and tested by a certified technician.

2. NOTIfY

You notify our Security Central when a theft occurs.

3. DIsPATCH

Upon confirmation of the theft, our team is dispatched and local police are alerted to help locate your vehicle.

4. TRACK

With state-of-the-art on-board equipment, the tracking team and/or local police locate and monitor your stolen vehicle.

5. RECOVER

Local police recovers your stolen vehicle and notifies you that it has been found.

KEEP us uP-TO-DATEBe sure to contact our Customer Service department at 1.855.9.LOJACK in any of the following cases:

1. you ChanGe address, telePhone nuMber, eMail

address or any other ContaCt inforMation.

Helping us keep your file up to date is important as it will ensure that you can be contacted in the event of the theft of your vehicle. It also ensures that any notifications on the status of your device or account reach you in a timely manner.

2. you have the alert feature and did not Provide us With your ContaCt inforMation.

Having all your contact information on file is mandatory; otherwise, your Alert feature does not work.

With the Alert feature, you will be automatically alerted by email, automated phone call or text message if your car moves without your authorization.

3. you travel to the u.s. With your vehiCle

Knowing that your vehicle is in the U.S. will enable us to respond promptly to any signals from your unit while you are away for an extended period of time.

PROCEDuRE IN CAsE Of THEfT…

1. Call the police to get a theft report number (required for tracking)

2. Call 1.855.9.LOJACK

3. an operator will ask for details regarding the theft

4. our in-house tracking team will be deployed

WHEN TO CONTACT us


PRODuCT BENEfITs & HOW IT WORKs

PRODuCT BENEfITs HOW LOJACK GETs YOuR VEHICLE BACK – fAsT!

• Money-back recovery warranty.

• An effective and

1. INsTALL

Your LoJack is professionally installed and tested by a certified technician.

2. NOTIfY

Our Security Central is notified of the theft.

3. DIsPATCH

Upon confirmation of the theft, our tracking team is dispatched and local police are alerted to help locate your vehicle.

4. TRACK


5. RECOVER

Local police recovers your stolen vehicle and notify you that it has been found.

RECOMMENDED MAINTENANCE

The LoJack stolen vehicle recovery system was designed to withstand the climate extremes and daily wear and tear associated with regular motor vehicle operation. After your initial warranty expires (refer to the Limited Warranty Insert), Boomerang Tracking Inc. (“BTI”) recommends an inspection of your unit to ensure it is performing properly. There will be a nominal fee for this inspection. For questions or to schedule your inspection, please contact Customer Service at 1.855.9.LOJACK.

REquIRED MAINTENANCE

To comply with the terms set out in your limited warranty and maintain warranty protection, specific incidents and situations will require a post-installation inspection of the LoJack unit to ensure continued functionality of the unit. Without an inspection in any of the following scenarios, BTI cannot guarantee the integrity of the unit, and any existing warranty will become null and void. Depending on the situation, there may be an inspection fee. For more information, please contact Customer Service at 1.855.9.LOJACK.

In accordance with the limited recovery warranty, your LoJack unit requires an inspection in any of the following circumstances:

• The vehicle was stolen and recovered, and the LoJack unit was activated as part of the theft reporting and recovery process. BTI requires this mandatory inspection to verify that the LoJack unit installed in your vehicle received no damage during the theft and to re-validate the balance of your warranty period.

• The vehicle was involved in or sustained damage in an accident.

For further information, we invite you to visit your online owner’s portal at www.lojack.ca/owners.

PRODuCT MAINTENANCE

Please folloW the instruCtions beloW

1 remove your Client Card

2 Write your unit number in the field provided

3 keep your card in your wallet

4 don’t leave this owner’s kit in your vehicle

CLIENT CARD

unit no.

1.855.9.LOJACK (1.855.956.5225)

Recommended maintenance

The LoJack stolen vehicle recovery system was designed to withstand the climate extremes and daily wear and tear associated with regular motor vehicle operation. After your initial warranty expires (refer to the Limited Warranty Insert), Boomerang Tracking Inc. recommends an inspection of your unit to ensure it is performing properly. There will be a nominal fee for this inspection. For questions or to schedule your inspection, please contact Customer Service at 1.855.9.LOJACK.

RequiRed maintenance

To comply with the terms set out in your limited warranty and maintain warranty protection, specific incidents and situations will require a post-installation inspection of the LoJack unit to ensure continued functionality of the unit. Without an inspection in any of the following scenarios, we cannot guarantee the integrity of the unit, and any existing warranty will become null and void. Depending on the situation, there may be an inspection fee. For more information, please contact Customer Service at 1.855.9.LOJACK.

In accordance with the limited recovery warranty, your LoJack unit requires an inspection in any of the following circumstances:

• The vehicle was stolen and recovered, and the LoJack unit was activated as part of the theft reporting and recovery process. We require this mandatory inspection to verify that the LoJack unit installed in your vehicle received no damage during the theft and to re-validate the balance of your warranty period.

• The vehicle was involved in or sustained damage in an accident.

For further information, we invite you to visit your online owner’s portal at www.lojack.ca/owners.

PRoduct maintenance

© 2012 Boomerang® Tracking Inc., a wholly-owned subsidiary of LoJack® Corporation. All rights reserved. v.06-2012

GeneRalTo ensure reliable operation, avoid dropping the Key Fob or exposing it to water.

Key Fob batteRyYour Key Fob uses a lithium watch battery (#CR-2032) available from most retail stores and electronic retailers. The Key Fob LED indicator will flash when the battery is low, indicating replacement is required.

Key Fob batteRy RePlacementTo change your Key Fob battery, follow these steps:

1. Open Key FOB

Insert a small coin into the identified slot on the side of the case. Gently pry apart the two halves of the Key Fob. You have now exposed the interior of the Key Fob. You will notice a circular battery retained by a battery holder.

2. RemOve OLd BATTeRy

Push the battery out of its holder using a non-metal tool. Discard the old battery (you can return it to a store that accepts old batteries).

3. RepLACe BATTeRy

Insert the new battery into the battery holder with the + sign facing up. The red LED light on the face of the Key Fob should flash several times immediately after properly installing a battery.

4. CLOse The Key FOB

Reassemble the Key Fob by snapping the two halves of the case together.

Key Fob maintenance*

2

3

1

*Available with the LoJack Alert device.


Product Benefits & How it works

Product Benefits How LoJAck Gets Your VeHicLe BAck – fAst!

• Money-back recovery warranty.


• Utilizes self-powered Radio Frequency technology. LoJack can track and recover your vehicle whether it’s in urban areas with tall buildings, tunnels, garages, dense woods, or steel containers – all places where thieves often take stolen vehicles.

• The optional Alert feature* will allow us to notify you if your vehicle moves without authorization, resulting in a more rapid recovery.

• Professional installation by certified technicians decreases likelihood of discovery by thieves and maximizes signal effectiveness.

• In case of theft, our 24/7 dedicated in-house tracking team will locate and recover your vehicle.

• Law enforcement agencies are also using the LoJack technology to help recover your vehicle and apprehend thieves.

• Powered by LoJack with 25 years of recovering stolen vehicles in more than 30 countries.

* Feature available only with the LoJack Alert device and within the service area. For recent updates to our coverage, please visit www.lojack.ca/coverage.

1. instALL

Your LoJack is professionally installed and tested by a certified technician.

2. notifY

Our Security Central is notified of the theft.

3. disPAtcH

Upon confirmation of the theft, our tracking team is dispatched and local police are alerted to help locate your vehicle.

4. trAck


5. recoVer

Local police recovers your stolen vehicle and notify you that it has been found.



enJoY totAL PeAce of Mind

keeP trAck of our successWe encourage you to visit our YouTube channel at http://www.youtube.com/lojackcanada to view some educational videos on vehicle theft prevention and to watch footage of some of our best recoveries.

In addition, stay up to date with the latest recoveries as they happen by following us on Twitter at http://twitter.com/lojackcanada.

Radio frequency technology P P

Self-powered recovery device P P

Electronic theft notification P

Law enforcement support P P

24/7 protection P P

Transfer of ownership* P P

Recovery fees None None

Limited money-back recovery warranty 30 days 48 hours

*Additional fees may apply.

Fast RecoveRy MaxiMuM PRotection

KEEP US UPDATEDBe sure to contact our Customer Service department at 1.855.9.LOJACK in any of the following cases:

1. YOU CHANGE ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS OR ANY OTHER CONTACT INFORMATION.

Helping us keep your file up to date is important as it will ensure that you can be contacted in the event of the theft of your vehicle. It also ensures that any notifications on the status of your device or account reach you in a timely manner.

2. YOU HAVE THE ALERT FEATURE AND DID NOT PROVIDE US WITH YOUR CONTACT INFORMATION.

Having all your contact information on file is mandatory; otherwise, your Alert feature will not work.

With the Alert feature, you will be automatically alerted by email, automated phone call or text message if your car moves without your authorization.

PROCEDURE IN CASE OF THEFT…

1. Call 911 to declare your vehicle stolen and get a theft report number (required for tracking)

2. Call 1.855.9.LOJACK

3. An agent will ask for details regarding the theft

4. Our in-house tracking team will be deployed

WHEN TO CONTACT US


FREqUENTLy ASKED qUESTIONS

Q: WHEN WILL MY RECOVERY DEVICE BE FUNCTIONAL?

A: All of our recovery devices are immediately functional upon installation.

Q: WHAT SHOULD I DO IF MY VEHICLE IS STOLEN IN THE UNITED STATES?

A: If your vehicle is stolen in the United States, report the theft immediately to Boomerang Security Central and the police in the town where the vehicle was stolen. Once you have completed a stolen vehicle report, the police will automatically activate the LoJack unit in your vehicle.

Q: WHAT HAPPENS IF I CHANGE OR SELL MY VEHICLE?

A: If you purchase or lease a new vehicle, save money by benefitting from our Loyalty Program. Contact us at 1.855.9.LOJACK to make sure whatever you drive stays protected.

Q: WHAT SHOULD I DO IF MY VEHICLE IS INVOLVED IN AN ACCIDENT?

A: If your vehicle is involved in an accident and/or sustains damage as a result of an accident, call us at 1.855.9.LOJACK to schedule an inspection for your LoJack device. This inspection is required to ensure that your device is in working condition and to maintain your limited warranty coverage.

Q: HOW DOES THE THEFT NOTIFICATION WORk?

A: With the Alert feature*, if your vehicle moves without your authorization or knowledge (i.e., is driven without the Key Fob present), you will receive an electronic theft notification to the points of contact you provided at the point of sale (emails and phone numbers). When eight hours have passed since the initial notification, the electronic theft notification feature automatically goes into sleep mode. This is a preventative measure so that if the electronic theft notification is triggered inadvertently (e.g., you lose your Key Fob or your Key Fob battery is low), you will not receive repeated notifications. Should you determine that your vehicle has been stolen, follow the procedures in case of theft.

In the event that your vehicle is driven without the Key Fob present, you can reset your Alert feature by simply driving for at least five (5) minutes with the Key Fob present in the vehicle.

* Feature available only with the LoJack Alert device and within the service area. For recent updates to our coverage, please visit www.lojack.ca/coverage.

To view all of our most frequently asked questions, please visit the “Support” section of our website at www.lojack.ca


BOOMERANG TRACKING INC. LIMITED WARRANTY


I. LIMITED PARTs AND LABOR WARRANTY: Subject to the terms and conditions set out herein, Boomerang Tracking Inc. (“BTI”) warrants that the LoJack and LoJack Alert Tracking Systems (exclusive of batteries and Key Fobs) (the “Equipment”) are free of defects in materials or manufacturing for a period of seven (7) years from the date of installation (the “Warranty Period”) of the new Equipment from BTI or one of its Authorized Installation Companies (the “Warranty”). Subject to the terms and conditions set out herein, BTI warrants that the LoJack C Tracking System (exclusive of batteries) (the “Equipment”) is free of defects in materials or manufacturing for a period of five (5) years from the date of installation (the “Warranty Period”) of the new Equipment from BTI or one of its Authorized Dealers (the “Warranty”). For a period of 90 days after installation, BTI will provide parts and labor or service to repair or replace any part of the Key Fob that proves to be defective in material or workmanship. Key Fob batteries are not warranted by BTI. It is the Customer’s responsibility to replace the Key Fob batteries when the low battery indicator is activated.

During the Limited Parts and Labor Warranty Period, BTI’s only obligation under the Warranty shall be to, at its option, either (i) repair any defects in materials or manufacturing related to the Equipment with new or rebuilt parts; or (ii) replace the Equipment with new or rebuilt Equipment. In every case, it will be the Customer’s obligation to deliver the vehicle in which Equipment is located to an Authorized Installation Company (as defined in the Service Agreement) in order to have the Equipment repaired or removed.

Any replacement parts or Equipment will be covered by the present Warranty for the balance of the Warranty Period of the original Equipment. Every Equipment or part which has been replaced shall become the property of BTI.

II. LIMITED RECOvERY WARRANTY: In the event that neither BTI nor the Police succeed in locating the Vehicle within 30 days following the Service Call for a Vehicle equipped with a LoJack or LoJack C Tracking System and within 48 hours for a Vehicle equipped with a LoJack Alert Tracking System, and the Customer’s insurer indemnifies the Customer for the loss of the Vehicle, the Customer will, upon signing a full release of any right or recourse it may have against BTI, have the option of receiving from BTI: (i) the reimbursement of the Equipment purchase and installation costs , the whole to a maximum amount of $1,000 if the Vehicle was equipped with a LoJack or LoJack C Tracking System, or a maximum amount of $1,500 if the Vehicle was equipped with a LoJack Alert Tracking System, and subject to the presentation by the Customer of purchase, installation and Services invoices in support of the claim; or (ii) new Equipment, including installation, for a Vehicle equipped with a LoJack, LoJack C or LoJack Alert Tracking System ,the whole at no cost to the Customer. This is the only warranty provided by BTI. This warranty must be exercised by the Customer within sixty (60) days following the date of theft failing which it becomes null and void. This warranty applies only when both the theft of the vehicle and the report of the theft occur within the Recovery Area (for information about the Recovery Area, please visit www.lojack.ca/coverage).

III. CONDITIONs, LIMITATIONs AND ExCLusIONs:

The Warranty shall be null and void if the Equipment:

a) is used for a use other than that for which it was intended;

b) has been subjected to improper use, installation, maintenance, or any abuse, or negligence, alteration, modification or adjustment;

c) is used with or attached to equipment or components other than those provided by BTI;

d) has been manipulated or tampered with in any manner by someone other than an Authorized Dealer;

e) has not been maintained and serviced in accordance to BTI’s prescribed maintenance and upkeep programs;

f) is used in extreme conditions;

g) no longer bears its original serial number, or same is altered or removed; or

h) is attached to a vehicle which was involved in an accident or was otherwise damaged.

Upon recovery of a stolen BTI-equipped vehicle, BTI requires an inspection of the Equipment and other BTI Equipments to verify working condition and revalidate the Warranty for the balance of the Warranty Period. A BTI-equipped vehicle that has been stolen and recovered shall not qualify for the BTI Limited Warranty unless the Equipment has been inspected by an AD and the warranty has been revalidated by BTI. Any Equipment that malfunctions after the expiration of the limited warranty will be removed or repaired at the Customer’s expense.

Iv. PuRChAsER’s REsPONsIBILITY: In order for the Warranty to be honored, you must call or visit BTI or an Authorized Installation Company with the original bill of sale for the Equipment together with the present document. For assistance with the application of the Warranty or for the location of the nearest Authorized Installation Company, please contact BTI by dialing 1.855.956.5225, or consult our website at the following address: www.lojack.ca

v. NO OThER WARRANTY: This Warranty constitutes the only warranty granted by BTI and the repair, replacement or reimbursement by BTI in accordance with Section I above shall constitute complete fulfillment by BTI of all its obligations and responsibilities. To the extent permitted by law, BTI disclaims any and all liability for direct, indirect, incidental, special or consequential damages or losses, including the loss of information or profits. No party, agent, employee, representative of BTI or Authorized Installation Company is authorized to modify, extend, enlarge or transfer the Warranty.

Should any applicable statute or law preclude the operation of any portion of this Warranty, the remaining terms and conditions of this Warranty shall remain in effect.

The term “IC:” before the equipment certification number only signifies that the Industry Canada technical specifications were met.


TO LOJACK® C OWNERs

PRODuCT BENEfITs hOW LOJACK C GETs YOuR vEhICLE BACK – fAsT!

• 30 days limited money-back recovery warranty and 5 years limited parts and labor warranty.


• Utilizes self-powered Radio Frequency technology. LoJack C can track and recover your vehicle whether it is in urban areas with tall buildings, tunnels, garages, dense woods, or steel containers - all places where thieves often take stolen vehicles.

• In case of theft, our 24/7 dedicated in-house tracking team will locate and recover your equipment.

• Law enforcement agencies are also using the LoJack technology to help recover your equipment and apprehend thieves.

• Powered by LoJack with 25 years of recovering stolen vehicles in more than 30 countries.

1. INsTALL

Your LoJack C is professionally installed and tested by a certified technician.

2. NOTIfY

You notify our Security Central when a theft occurs.

3. DIsPATCh

Upon confirmation of the theft, our team is dispatched and local police are alerted to help locate your vehicle.

4. TRACK


5. RECOvER

Local police recovers your stolen vehicle and notifies you that it has been found.

Founded in 1995, Boomerang Tracking Inc. has become a technological leader in tracking stolen property and offers a seamless solution to the ever-growing concern for the protection and recovery of stolen vehicles and other valuable assets in Canada. The company and its professional recovery teams work closely with local law enforcement agencies. In 2004, Boomerang became a wholly owned subsidiary of LoJack Corporation (NASDAQ:LOJN), the company that invented the stolen vehicle recovery market two decades ago and today remains the undisputed global leader in tracking and recovering valuable mobile assets in more than 30 countries worldwide.

WELCOME TO 24/7 PEACE Of MIND

RecoveR

TRackNoTify

iNsTall

DispaTch

t: 1.855.9.loJaCk | f: 1.888.234.8641 | [email protected] | www.lojack.ca


Documents

NEW OWNER’S WELCOME KIT - LoJack Canada Welcome Kit_ON_eng_web.pdf · NEW OWNER’S WELCOME KIT ... Please take a few moments to complete a short survey at ... The LoJack stolen