NZ = New ZealandAU = AustraliaROW = International MarketsUSA = United States of America & CanadaGB or UK = Great Britain & IrelandEU = EuropeTW = TaiwanJP = JapanKR = Korea

DR027OCTOBER 2005

Fisher & Paykel Appliances Ltd78 Springs Road, East Tamaki, PO Box 58-732, Greenmount,Auckland, New Zealand, Ph: 09 273 0600, Fax: 09 273 0656Fisher & Paykel Customer Services Pty LtdA.C.N. 003 3335 171, 19 Enterprise Street, Cleveland, QLD 4163PO Box 798, Cleveland, QLD 4163, Ph: 07 3826 9100, Fax: 07 3826 9164Fisher & Paykel Appliances150 Ubi Avenue 4, Sunlight Building #02-00, Singapore 408825Ph: 6547 0100, Fax: 6547 0123Fisher & Paykel Appliances Inc5800 Skylab Road, Huntington Beach, California, CA92647, USAPh: 888 936 7872 (F&P), Ph: 888 396 2665 (DCS)Fisher & Paykel Appliances Ltd UKPheasant Oak Barn, Hob Lane, Balsall Common, Warwickshire, CV7 7GX, UKPh: 44 1676 531 770, Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2005. All rights reserved.

DRYERSNew Model Introduction - DEIX2, DGIX2MARKETS: USAMODELS: DEIX2, DGIX2PRODUCT CODES: 96105-A, 96105-B, 96106-A, 96016-BWe are pleased to announce the release of the large capacity Intuitive™ top-loading electric dryer into the American market.The Intuitive Dryer incorporates the functionality of the SmartLoad™ dryer with the flexibility of the Intuitive™ control panel.

Control Panel

Diagnostics / Service ManualAttached is a copy of the Service Summary that is located inside the console with each machine. We have now combined boththe SmartLoad™ and the Intuitive™ dryer into one document.

The supplementary service manual, part no. 517762, is available on CoolBlue World on the Fisher & Paykel website.

Spare partsThe parts manuals are now also available on CoolBlue World.DEIX2 96105-ADEIX2 96105-BDGIX2 96106-ADGIX2 96106-BNote: It is important when locating a spare part from the parts manual, that the complete product code including thesuffix letter is used.

IMPORTANT: Pleaseread this bulletin andpass on to others in yourorganisation.

DR027OCTOBER 2005

COPYRIGHT © FISHER & PAYKEL LTD 2005

Adjust Options MenuThe Intuitive Dyer has an Adjust Options Menu where it is possible to adjust the brightness of the LCD display screen as well asselecting the appropriate language for the market the product is sold into.

Note: When the product leaves the factory the language should be preset, and there should be no reason to adjust this.However when replacing the Sensor Module it will be necessary to manually set the language.

To enter the Adjust Options menu press Power to turn themachine on. The adjacent screen should now be displayed.

To access the Adjust Options Menu push the Options Up orOptions Down button, and hold for 2 seconds. The AdjustOptions Menu will then be displayed. One of the two screens asshown below will be displayed.To scroll through the different screens press the OPTIONS UPor OPTIONS DOWN buttons.

Language SelectionPress the Adjust button to change the selected language. Tolock the setting in press the Home button.

Display BrightnessThe display brightness screen can be used to match the brightness of a matching Intuitive™ Eco washing machine.To adjust the display brightness push the Adjust button. Whenthe desired brightness has been selected press the Homebutton to lock in the setting.

This information is intended for use by individuals possessing adequate experience of servicing electrical,electronic, gas and mechanical appliances. Any attempt to repair a major appliance may result in personalinjury and property damage. The manufacturer or seller cannot be responsible for the interpretation ofthis information, nor can it assume any liability in connection with its use.

Do not discard or lose this document - after reading return to console for future reference.

SERVICE SUMMARY

IMPORTANT SAFETY NOTICE

CAUTION: This dryer must be electrically grounded in accordance with local codes and ordinances.In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. For further details refer to the “Installation Instructions”. Minimum earth wire sizes are: 13AWG for DGGX1, DGGX2 and DGIX2 Gas Dryer & 10AWG for DEGX1, DEGX2 and DEIX2 Electric Dryer.

CAUTION: Electrical shock hazard: Disconnect the electrical power supply before installing or servicing dryer. Pressing the POWER button to turn the dryer off, does not disconnect the dryer from the power supply, even though the lights on the dryer control panel are off. Consequently, all terminals and internal parts should be treated as live.

IMPORTANT – Reconnect all grounding devices: If grounding wires, screws, straps, clips, nuts or washers used to complete a path to ground are removed for service, they must be returned to their original position and properly fastened.

DEGX1/DGGX1/DEGX2/DGGX2/DEIX2/DGIX2

Gas & Electric DryersSécheuses au Gaz et Électriques

Ces informations sont destinées aux personnes suffi samment expérimentées dans la maintenance des appareils électriques, électroniques, à gaz et mécaniques. Toute tentative de réparation d’un appareil électroménager peut entraîner des blessures corporelles et des dommages sur la propriété. Le fabricant ou le revendeur ne pourront en aucun cas être tenus responsables de l’interprétation de ces informations ni ne pourront être tenus responsables de leur utilisation.

Ne pas jeter ou égarer ce document – une fois lu, le ranger pour toute référence ultérieure.

ATTENTION : Il est impératif que cette sécheuse soit électriquement mise à la terre : elle peut être mise à la terre via le fi l de mise à la terre dans le cordon d’alimentation à trois brins si branché dans une prise électrique correctement mise à la terre ou via un fi l de cuivre n°10 séparé allant de la carcasse de l’appareil à une masse établie. Dans tous les cas, la méthode de mise à la terre doit être en conformité avec toutes les exigences du code électrique local.

ATTENTION : Risque d’électrocution : débrancher l’alimentation électrique avant de procéder à l’installation ou à la maintenance de la sécheuse. En appuyant sur la touche PUISSANCE de la sécheuse, vous ne coupez pas l’alimentation, même si les témoins lumineux du panneau de commande de la sécheuse sont éteints. Par conséquent, toutes les bornes et pièces internes devront être considérées comme étant toujours sous tension.

IMPORTANT - Rebrancher tous les dispositifs de mise à la terre : tous les écrous, vis, rondelles, crochets, clips ou fi ls de mise à la terre utilisés pour la mise à la terre qui auraient été retirés pour la maintenance, doivent être remis en place à leur position d’origine et être correctement serrés en position.

AVIS DE SECURITE IMPORTANT

IF A FAILURE OCCURSMost failures are diagnosed by the Diagnostic System. If a fault is detected the operation is stopped, and a fault code is displayed on either the DRYING PROGRESS LED’s or LCD screen and a warning is sounded.If that occurs:

1. Record fault code (see example over).2. Remove the plug from the wall outlet for at least one

minute.3. Plug in and start the machine, if the condition recurs,

use the Diagnostic Mode to determine the cause.

DIAGNOSTIC MODE G (GENERAL)A number of diagnostic mode options are available but service technicians should use the Last Fault Option.To Select DIAGNOSTIC MODE – Last Fault Option.

(a) Turn the power supply to the dryer on.(b) Press and hold the Auto Dry down button, while you

momentarily press the Power button. The dryer is now in diagnostic mode.(c) Press the Auto Dry up button three times to read

the Last Fault Option. For other options see Service Manual.

Each LED has a specifi c value as follows:

LED (Drying) (Damp) (Dry) (Extra Dry) (Cool Down)Value 16 8 4 2 1

Example:

In this example the LEDs with value ‘8’, ‘2’ and ‘1’ are on, therefore 8 +2 + 1 = 11 Fault code #11 is displayed.Investigate corrective action in sequence as listed in the fault code summary on the following page.

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The following are the fault codes that may be displayed. The remedy section of each fault is the suggested sequence of repair or replacement. If the fi rst suggestion does not remedy the fault, check the next on the list

Fault Code 1 Communications Error.

Communications failure between the sensor module and motor control module.Remedy: (1) Check the continuity of the module

interconnecting harness. (2) Replace the sensor module. (3) Replace the motor control module.

Fault Code 2 Drum Gap Cannot be Located.

Remedy: (1) Ensure the sensor module is correctly located and clipped into place.

(2) Replace the lens on the sensor module. (3) Replace the sensor module. (4) Remove the top deck and clean the drum

sensing“bumps” on the outside of the drum end.

(5) Replace the drum.

Fault Code 3 Drum Stalled.

Remedy: (1) If there is mechanical movement of the drum, but this fault code is appearing, follow the procedures for fault code 2.

(2) If there is no mechanical movement of the drum, check drum movement mechanisms: belt, motor and motor harness.

(3) Replace the motor control module. (4) Replace the motor.

Fault Code 4 Invalid Option Link Read.

The motor control module heat source option link read is invalid.Remedy: Repl ace the motor

Fault Code 6 Door Jammed – (User Warning).

The door is unable to close due to either clothes catching or an excessive closing load.Remedy: (1) Remove the obstruction. (2) Reposition or remove some of the load. (3) Fix the cause of binding in the door closing

mechanism. (4) Replace the motor.

Fault Code 7 Motor Current Excessive.

Remedy: (1) Free up the dryer. Remove overload or cause of

jamming. (2) Replace the motor control module. (3) Replace the motor.

Fault Code 7 Display Module RAM Check Error – I onlyOn power up, the display has checked its memory against a known reference and found differences.Remedy: Replace the display module.

Fault Code 8 Exhaust Sensor Over Temperature.

The exhaust sensor measures over temperature (element short circuit or low resistance).Remedy: (1) Check the integrity of the sensor circuit checking

particularly for short circuits.Approximate resistances (+/– 10%) at various temperatures are; 0°C = 33 kOhms, 22°C = 11 kOhms, 40°C = 5 kOhms. Replace thermistor and harness if out of range.

(2) Check the element integrity in that it switches off when the dryer is stopped.

(3) Replace the motor control module. (4) Replace the sensor module.

Fault Code 9 Exhaust Sensor Under Temperature.

The exhaust sensor measures under temperature (open circuit or not plugged in).Remedy: Refer to steps for over temperature fault (fault code

8) above, but open circuit likely.

Fault Code 10 24 Vo lt Supply Measurement Error.

The sensor module measures low voltage on actuator power supply.Remedy: Repl ace the sensor module.

Fault Code 11 Lid Lock Open Circuit.

Remedy: Check the lid lock harness and coil. If there is continuity through these, replace the sensor module.

Fault Code 12 Lid Lock Switching Device Failure.

Remedy: Check that there are no short circuits in the lid lock circuit which may have caused the failure in the sensor module. The resistance of the lid lock should be between 50 and 100 ohms. If the circuit is correct, replace the sensor module.

Fault Code 14 Sensor Module Fault.

Remedy: Replace the sensor module.

Fault Code 15 Sensor Module Fault.

Remedy: Replace the sensor module.

Fault Code 16 Airfl ow Restriction – (User Warning).

Airfl ow restriction.Remedy: (1) Check that the lint bucket is empty and the fi lter is

clear. (2) Ensure that the exhaust duct is not restricted,

blocked or kinked, preventing good airfl ow. (3) Ensure that there is nothing inhibiting

unrestricted airfl ow through the heater housing, through the drum, lint fi lter, lint collector and through the exhaust duct, and that the element has not shorted. If the dryer is located in a closet ensure there is adequate ventilation for air intake.

(4) Check that the voltage is not too high. (5) Check for element shorts or low resistance. (6) Replace the automatic thermostat. (7) Replace the motor control module.

Fault Code 20 Door Actuator Stalled.

Remedy: As per fault code 21.

Fault Code 21 Door Actuator Required Excess Voltage.

Remedy: (1) Ensure there is no weight placed on the lid of the product (e.g. clothes basket). If so, remove the weight and retest.

(2) Inspect the installation, making sure that the cabinet sits evenly on the fl oor. If excess load is placed on the cabinet, it can cause the sub-deck assembly to twist.

(3) Inspect the front inside edge of the top deck for any signs of excessive inwards bowing as this can cause it to catch on the door grabber, resulting in excess current draw on activation. The bowing can be caused by a bowed top deck or by incorrect assembly of the top deck to the cabinet front.

(4) Ensure the user intervention tab is not inhibiting door grabber movement.

(5) Check that the actuator linkage is located correctly. There must be no gap between the linkage and the plastic moulding.

(6) Check that the actuator housing is in place, and that the four retaining lugs are correctly located. Early models may have aluminium tape holding the housing in place. If so, ensure that the tape is replaced when the housing is refi tted.

(7) Remove the actuator housing and look for obvious signs of things that are out of position (can the worm drive be rotated freely both backwards and forwards by hand, is the actuator motor in place?)

(8) Replace the faulty door actuator mechanism. (9) Replace the door grabber, linkage and

housings. (10) Replace the sensor module.

Fault Code 22 Door Actuator Open Circuit.

Remedy: (1) Check that the actuator wiring is plugged into the sensor module and is not open circuit. If faulty, replace.

(2) Replace the sensor module.

Fault Code 23 Door Actuator Movement Interrupted By Low Voltage.

The door actuator movement was interrupted by low voltage (brown out).Remedy: (1) Ensure mains voltage is within +10% and –15%

of nominal. (2) Replace the sensor module, as voltage

measurement circuit may be reading incorrectly. (3) Replace the motor control module, as it may

not be supplying suffi cient power to the sensor module. When display is off, approximately 24V DC is supplied.

Fault Code 24 Door Actuator Movement Took Too Long.

Remedy: As per fault code 21.

Fault Code 28 Data Retrieval Error Following Loss of Power

Remedy: (1) Switch off the mains power supply to the dryer for at least 10 seconds and confi rm error.

(2) Replace the motor control module.

Fault Code 29 Brown-Out Data Retrieval Error.

Remedy: (1) If the fault occurs every time the dryer is turned on, replace the sensor module.

(2) Replace the motor control module.

Fault Code 30 Lid Lock unable to Lock – (User Warning).

Reason: The lid lock failed to lock. (Not user displayed.)Remedy: (1) Ensure the lid is closed and the tongue engaged. (2) Replace the lid lock harness. (3) Replace the lid lock. (4) Replace the sensor module.

Fault Code 45 Display Module ROM Check Error – I only On power up, the display has checked its memory against a known reference and found differences.Remedy: Replace display module.

Fault Code 105 Comms Error Time Out – I onlyCommunications failure between the sensor module and display module.Remedy: (1) Visually check the contacts on the RAST (edge)

connector at each end on the harness between the sensor module and display module.

(2) Using a multimeter check for continuity of the wires on this harness.

(3) Replace display module. (4) Replace sensor module.Note: The blue or green Air Dry LED illuminated without the fault “beeps” indicates the dryer is in a low mains voltage (brown out) state, and may be momentarily displayed when the supply power is turned off.

G (GENERAL) AND I (INTUITIVE) FAULT CODE SUMMARY

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DIAGNOSTIC MODE GW

Data DisplayTo enter the Data Display screens, push the Lifecycles button again. One of three displays will appear in the screen (detailed below). To scroll through the different screens use the Options Up or Down buttons.

Fault Status ScreenThis screen will indicate the last fault code that occurred. If a fault is registered the fault code is saved to EEPROM, which retains its memory even when the power is switched off. The fault code will remain visible until another fault code overwrites it.

Machine Status ScreenTacho: This displays the position of the drum. The displayed

fi gure is updated every fi ve seconds and will change as the drum revolves.

Exht tmp: This displays the temperature in ºC of the exhaust sensor.Actuator: This displays the current draw in milli-amps of the

actuator motor.Tacho Err: During reversals of the drum there will often be a transient

error because of uncertainty of direction during the reversing process, but this should be connected to the next revolution.

Touch: This displays the impendance of the conductivity contacts.LED Cnt: This is a measure of the infra-red light intensity required

to sense the drum position. It is normally about 14 but can range from 5 to 53.

Warning Status ScreenThe last User Warning will be displayed on this screen and will be displayed until another User Warning overwrites it.

Entering the Diagnostic Mode

To enter the Diagnostic Mode press and hold the Lifecycles button and then the Power button. The machine will give 2 short beeps and the LCD screen will go blank. Make sure that the buttons are released after the beeps.

Note: Provided the power supply to the machine is switched on, diagnostic mode may be entered at any time.

DIAGNOSTIC MODE I (INTUITIVE)

DISASSEMBLY TESTING THE CONDUCTIVITY CONTACTS G & I

Impedance Testing GTo enter the conductivity impendance check, enter the diagnostic mode then press the Auto Dry up button fi ve times. In this mode, touching damp clothes or fi ngers across the conductivity contacts will cause the LED display to change. If the contacts, or the harness to them, have gone open circuit, no change will occur in the LED display. This is a useful method of checking the integrity of the sensor cells.To exit the diagnostic mode, press any cycle.

Impedance Testing IIt is possible to check the integrity of the conductivity contacts through diagnostics. Firstly enter the Machine Status Screen, and when in this mode, by touching damp clothes or fi ngers across the conductivity contacts, the value adjacent to the word Touch will increase. The minimum value is zero, this indicates an open circuit. The maximum value is 255. No change in this value when touching the contacts, or conversely a high value when not touching the contacts, would indicate a fault in this circuit.

Resistance Testing (G and I)An alternative, but slightly less reliable method of testing the conductivity contacts, is to test the circuit with a multimeter. When using this method to power to the dryer must be switched off. Place one probe of the multimeter on each conductivity contact. The resistance should be6.4 MΩ± 2%.

WARNINGAlways disconnect the mains power supply before commencing service work or disassembly of the dryer.Pressing the Power button to turn the dryer off does not disconnect the dryer from the power supply, even though the lights on the dryer control panel are out. Removing Lid1. Open the lid to the upright position and lift it clear.Removing Console1. Remove the lid. 2. Remove 2 screws from the rear of the console. The console can be tilted

forward to gain access to the Display Module. NOTE: Modules removed from the machine for return must be protected

from electrostatic damage while in transit by using the special package in which the spare parts were received.

Removing Top Deck1. Follow instructions for removal of console. 2. Remove 2 lid buffers from front side top of deck by levering upwards.3. Remove 2 screws under buffers securing top deck to cabinet.4. Tilt top deck upwards towards the rear5. Disconnect display harness from sensor module, unclip and lift off Top

Deck.Removing Front Panel1. Unfasten & tilt back the Top Deck (Steps 1- 4 of Removing Top Deck).2. Remove two screws from top (corners) of cabinet front.3. Unclip cabinet front at sides, pull cabinet front forward, disconnect the

earth wire at the bottom of the cabinet front from the base panel and lift the cabinet front clear.

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If further help is needed concerning this appliance call: TOLL FREE 1 888 9 FNP USA (1 888 9 367 872). Or write to: Fisher & Paykel Appliances Inc., 5900 Skylab Road, Huntington Beach, CA 92618

Part No. 395623C

MODELS DGGX1, DGGX2, DGIX2(120V, 60Hz)

MODELS DEGX1, DEGX2, DEIX2(220V - 240V, 60Hz or 208V, 60Hz with conversion kit)

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