New Member Virtual Reception

March 2015

Welco

me

Welcome to Your Association Mary Spila, NAHQ National staff

• mspila@nahq.org

• 800.966.9392, ext. 6325

Len Parisi, NAHQ Immediate Past-President

• lenardparisi@gmail.com

General NAHQ Questions: info@nahq.org or 800.966.9392

Resources: www.nahq.org

Today’s Objectives

Provide an understanding of the association and its resources

Understand what members are seeking and discover what NAHQ can provide

About NAHQ Established in 1976—Celebrating our first 40 years

Professional membership-based association that offers unique certification

6,300 individual members

8,600 Certified Professionals in Healthcare Quality (CPHQ)

About NAHQ Vision: The healthcare quality profession is

recognized and valued as essential Mission: To advance the Healthcare Quality

Profession leading to positive health outcomes

In their jobs, NAHQ members have influence throughout organizations

42%

27%

19%

4%8%

Primary Responsibility

Quality management

Clinical area

Ancillary department

Other

Regulatory area

In their jobs, NAHQ members have influence throughout organizations

Member poll• What is your main area of responsibility on

the job?−Quality management−Clinical area−Ancillary department−Regulatory−Other

Our Members Acute Care

Ambulatory Care

Behavioral Health

Government/Military

Home Health

Insurance Company

Long Term Care

Managed Care

Physician Practice

Service/Consulting

Rehabilitation

University/Teaching

2015 NAHQ Board of DirectorsMary Huddleston, President

Len Parisi, Immediate-Past President

Michael Greer, President-Elect

Carrie Donovan, Secretary/Treasurer

Carole Pulaski, Director-At-Large

Sarah Pavelka, Director-At-Large

Rose Langdon, Director-At-Large

Stephanie Mercado, Executive Director

Learn more about the Board of Directors.

NAHQ StaffStephanie Mercado, Executive Director

Karen Schrimmer, Senior Manager, Practice & Content

Jacki VanOort, Senior Manager, Program & Product Development

Cara Pawlowski, Coordinator, Program & Product Development

Mary B Spila, Director, Marketing, Membership & Products

Davina Ware, Coordinator, Marketing & Communications

Brendan Sugrue, Administrator, Marketing

Jessica Weglarz, Senior Manager, Operations

EmmaThompson, Administrator, Account & Certification

Juliana Spear, Coordinator, Volunteers

Staff contact information online:http://www.nahq.org/about/contact/contactus.html

NAHQ Membership Professional resources Networking Newsletter and professional journal Continuing education

Professional DevelopmentTools and Resources Publications – JHQ, e-News NAHQ Career Center Educational offers – CPHQ prep, Webinars,

Competencies CPHQ Certification Recognition – Fellowship, awards Tools – Call to Action, Leadership Development Model

Professional DevelopmentPublication: Journal for Healthcare Quality (JHQ) Peer-reviewed journal Subscription included in membership – 6 issues per year

• All issues mailed to your preferred address• Online access through JHQ website- includes early view

access, e-TOCs, online article submission

Professional DevelopmentPublication: Journal for Healthcare Quality (JHQ) Free JHQ CE for all members year-round

• Under the “Education” tab on NAHQ.org, select JHQ CE Credit • To obtain CE for the given articles, simply:

− Read the desired article listed− Order exam from the Online Store− Once ordered, an evaluation will appear in

“My Account” section under “CE/Evaluation”− Click “Evaluate” and take the evaluation− You can then print your certificate

Access at

http://www.nahq.org/education/content/jhq-ce.html

Professional DevelopmentPublication: Journal for Healthcare Quality (JHQ) Early View service

• Log in and view articles before they appear in print• Visit journals.lww.com/jhqonline and click “Published Ahead of

Print”

Visit journals.lww.com/jhqonline/pages/default.aspx

Professional DevelopmentPublication: NAHQ E-news Monthly electronic

newsletter with interviews, relevant content, association news and more

Emailed to all NAHQ members only

Back issues available on NAHQ website at www.nahq.org/enews

Professional Development

www.nahq.org/careercenter

Professional DevelopmentEducation: Products

Q Solutions: Essential Resources for the Healthcare Quality

Professional, 3rd Edition

CPHQ Self-Assessment Exam

CPHQ Review Course – in person and online

Using Data for Improvement

Learn more at www.NAHQ.org/products

Professional DevelopmentEducation: Monthly webinars Next up: Implementing a Balanced Approach to

Medical Staff Peer Review and Performance Evaluation

Wednesday, April 29, 2015 12:00PM-1:00PM CST (1pm EST, 11am MST, 10 am PST) NAHQ Members: $49

Nonmembers: $79

Learn more at www.nahq.org/education/events/calendar

Professional DevelopmentEducation: Competencies

Professional DevelopmentCompetencies under development

Coming soon: • Body of Knowledge • Qualitative Self-

Assessment • Career Profiles: • Webinar series • Community

Health data analytics

Population health

Professional DevelopmentEducation: Live Programs

Intro to Healthcare QualityPhiladelphia, April 23 Chicago, May 8Georgia, August 24Tennessee, September 14New York, October 22nd New York Course, TBD

CPHQ Review New York May 28-29 Georgia, June 1-2 New York, September 17-18 Georgia, October 26-27

National Quality Summit Philadelphia, April 23 & 24

Professional DevelopmentEducation: Live Programs

Annual Conference• 2017

−CE−Recognition

Professional Development Why CPHQ?

• Quality professional as a distinct discipline in healthcare

• Defines a specific body of knowledge and competencies

• Key credential in the job market

• Individual professional recognition

Total CPHQ Certificants

2009 2010 2011 2012 2013 20140

1,0002,0003,0004,0005,0006,0007,0008,0009,000

10,000

7,080 7,099 7,3647,439

8,1638,621

CPHQ CertificationNAHQ Preparation Materials Live CPHQ review courses Online CPHQ review course; individual self-study CPHQ Self-Assessment Exam

• Online• Simulates the exam experience• Identifies areas to focus further study

Q Solutions, 3rd Edition, the recommend preparation text Complete resource list at

www.CPHQ.org

CPHQ CertificationCommit to Quality. Commit to the CPHQ. Handbook and Exam Application at www.cphq.org Discounted CPHQ exam rate for NAHQ Members

CPHQ CertificationBest Preparation Methods? Choose prep tools that are best for your learning style 3 months average prep time

Professional DevelopmentRecognition: Fellowship Program

The Fellowship Review Board determines Fellow status in areas of • Leadership/Service• Published Works• Lectures/Presentations• Mentorship

Learn more at www.NAHQ.org/fellowship

Professional DevelopmentRecognition: Professional Recognition Program 3 individual award opportunities

Rising Star Quality Award Luc R. Pelletier Healthcare Quality Award Claire Glover Distinguished Member Award

Contact NAHQ at recognition@nahq.org

Professional DevelopmentCareer Tools Leadership Development Model

• View at www.NAHQ.org/leadership

Code of Ethics and Standards of Practice• http://

www.nahq.org/Quality-Community/content/codeethicspractice.html

Professional DevelopmentCareer Tools: Call to Action The Call to Action serves to:

protect quality and safety of patient care protects the integrity of the process for reporting and evaluating

concerns Raise awareness of the issue among leaders and policymakers Fulfill NAHQ’s leadership role among its members and

constituents by raising the issue and providing professional guidance

Developed in collaboration with other national healthcare organizations

Read the Call to Action

Membership Benefits Resources and tools

• Special Interest Groups (SIGs)• IHI Open School courses

Special savings Networking opportunities Healthcare Quality Foundation

Member BenefitsSpecial Interest Group (SIGs) – NAHQ Network Create a profile and join discussion groups Ask practice-related questions or help others by offering

your responses Gain tools through shared documents 6 SIGs available:

− Acute Care− Ambulatory Care/Care Integration− Accreditation/Regulatory− Behavioral Health− Critical Access/Rural− Post-Acute Care

Sign up at www.NAHQ.org/sigs

Member BenefitsIHI Open School through the Dr. Heller Memorial Special offer for NAHQ members only Visit the Member Savings and Offers page Access to this range of online courses was provided by a

grant through MIDAS+ Features 22 online courses offered in different areas such

as quality improvement, patient safety, and leadership CPHQ CE credit available Dr. Heller memorial scholarship

Member BenefitsHealthcare Quality Foundation Grants Individual grants help with education and CPHQ fees

• Janet A. Brown New Quality Professional Grant• Career Development Grant• Certification Grants

Individual donations support HQF support grants Grant and donation information at

www.NAHQ.org/hqf

Member BenefitsNetworking NAHQ SIGs – register at www.NAHQ.org/sigs Connect with NAHQ members in area or field through the

Membership Directory Join a state affiliate for local education and networking.

Find an affiliate at www.NAHQ.org/affiliates

Member BenefitsNetworking- Social Media Learn about upcoming programs or classes Join discussions with other NAHQ members Read relevant articles shared online Join/Follow:

• NAHQ’s group on LinkedIn• Facebook.com/mynahq• Twitter.com/mynahq• NAHQ’s YouTube Channel

Which social media do you prefer to use?

NAHQ CommunityManage Your NAHQ Profile

Visit www.NAHQ.org Click ‘My Account’ on top right of the page Log in (Forgot your password? Call 800.966.9392) Click ‘Edit’ on right to change your mailing address, phone

number or email Click ‘Addresses’ on right to change your shipping address Click ‘Profile & Demographics’ to update your

demographic information

NAHQ CommunitySpecial NAHQ Logo items Share your NAHQ membership Affordable professional products

• Embossed Padfolio• NAHQ Executive Pen• Stainless Steel Coffee Tumbler

Details at www.NAHQ.org/products

Welcome to Your Association Mary B Spila, NAHQ National staff

• mspila@nahq.org

• 800.966.9392, ext. 6325

General NAHQ Questions: info@nahq.org or 800.966.9392

Resources: www.nahq.org

Questions?

Welcome to NAHQ

Thank you for joining us!