Equinix.com/ioa

Industry trendsManaged services for clouds, Internet of Things (IoT) platforms, containers, DevOps and big data hold tremendous opportunity for managed services providers (MSPs). At the same time, enterprises rely on MSPs to help them leverage off-premises, managed IT delivery services across multiple clouds and out at edge locations. Key industry trends include:

• Network, cloud and managed services providers are collaborating to deliver next-generation enterprise IT

• Legacy and new digital IT delivery platforms require seamless and secure integration and migration

• Globally distributed users are expecting a higher quality of experience from IT and MSPs

• Enterprise demands for IT services brokers require MSPs to create differentiated solutions faster

Managed services providers need to monetize emerging markets and help enterprises distribute their IT delivery off-premises, across multiple clouds and out at the edge.

NEW MARKETS DRIVE MANAGED SERVICES TRANSFORMATION

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The global managed services market will reach $229.59 billion by 20201.

Business constraints

• MSPs can’t keep up with the accelerated growth of technologies like mobile, cloud, IoT and big data across different industry verticals

• Customer demand is driving managed services implementation toward a managed-services-as-a-service usage model

• Increasing enterprise requirements for greater business process efficiency and standardized managed services are driving MSP offerings

• Maintaining top-level security and privacy for customer systems and data is a barrier to managed services adoption

Technology constraints

• Slow adoption of digital IT—for example, integrating clouds with existing IT infrastructures

• Siloed IT services that do not deliver the quality of experience customers expect, especially at the edge of the corporate network

• Poor digital collaboration with partners that impedes productivity and slows the development of value-added service delivery

• Insecure integration of on-premises and cloud-based managed services delivery, exposing security gaps

OperationsSystems

Change managementProcess standards

& reporting

Experience

Waterfall planning & deployment

Provider-defined & supplied

Process management& documentation

Environmental monitoring

Rapidly changing environments di�cult to adapt

System availabilityGlobalconsistency

Troubleresolutiontimes

Reactivehistorical

reports

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Lack of information integration across systems, operations and customer experience business processes is creating the following business and technology constraints:

Conclusion:MSP businesses need to be in a vendor-neutral, secure colocation environment where they can develop the partnerships they need to meet their customers’ IT needs.

Conclusion:MSPs need to transform from legacy IT architectures built for business models of the past to interconnection-first architectures that integrate future business models, product capabilities and technologies.

1. Mordor Intelligence, “Global Managed Services Market (2016 – 2021),” 2016.

Equinix.com/ioa© 2016 Equinix, Inc.

About EquinixEquinix, Inc. (Nasdaq: EQIX) connects the world’s leading businesses to their customers, employees and partners inside the most interconnected data centers. In 40 markets across five continents, Equinix is where companies come together to realize new opportunities and accelerate their business, IT and cloud strategies.

Plan your digital platform with the IOA Knowledge Base, an open repository of blueprints and design patterns based on the best practices of market leaders across more than 600 production implementations. The IOA Knowledge Base has codified solutions to business and technology constraints. Visit Equinix.com/ioa to learn more and see how your infrastructure can transform to meet the needs of your business.

MSP Vertical Solution Brief v1116 SB-EN JM-JL Q216

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Agile & DevOps

Platform-agnosticSLA & uptime targets

Real-time status

Compliance & risk ITIL

Configurable elements

Data lakes designedfor scale & change

End-to-end service management Customer experience designedfor visibility & responsiveness

Integratedmonitoring

Improvedproductivity

Collaborativee�ciency

Anticipate environmental

changes

User-definedweb portal

API access

End-to-ende�ciency

Installation activitation& supportC

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THE DIGITAL EDGE

OperationsSystems Experience

Constraints become capabilities when infrastructures shift from being siloed and fixed to integrated and dynamic.

Business and technology need to change. To expedite this transformation and meet the growing digital demands, managed services providers must re-architect their IT infrastructures. This re-architecture creates capabilities that were previously not possible to achieve.

The digital edge is where to localize delivery of cloud-supported services to your customers, employees and partners.

Business-enabled

• Harness rich technical and industry ecosystems to create differentiated IT services

• Leverage leading cloud service providers to enable usage-based managed services

• Access a growing enterprise population with direct, fast interconnection to deliver high-performance business process solutions

• Close security gaps and bring security services to customers and their data

Technology-enabled

• Speed new digital technology integration via fast, direct interconnection

• Distribute managed services delivery at the edge via proximate, low-latency connections for the best possible user experience

• Optimize connectivity with network, cloud and industry ecosystems to accelerate collaboration and speed differentiated offerings to market

• Securely integrate on-premises, cloud and managed services IT infrastructures via direct and secure interconnections

• Shorten the distance between your applications and data, customers, employees and partners

• Localize traffic and services across all the locations and markets you need to reach and regionalize services globally

• Integrate and deliver via ecosystem exchanges, leveraging multiple clouds and SaaS providers to increase your rate of change while interconnecting with digital partners

• Locate data and analytics closer to users for improved response times and distributed scale, reducing the amount of data traversing networks

How interconnection and Equinix accelerate digital business and technology transformation

of the top

1010 Ten of the top 10 IT services

firms use Equinix as their global interconnection provider of choice

The Equinix ecosystem advantageEquinix is where managed services providers, partners and customers come together and leverage an Interconnection Oriented Architecture™ (IOA™) that enables them to harness the power of direct and secure interconnection. The Equinix managed services provider ecosystem consists of 1,400+ networks, 2,500+ cloud and IT service providers and more than 8,000 global businesses.

Architect your digital edge on Platform Equinix™Managed services providers need to re-architect their IT infrastructures on a platform that supports dynamic bandwidth and connectivity to enable the analytics and control needed to provide end-to-end service management. They need to put interconnection first in their digital IT transformation strategies. A sure path to that goal is to harness the power of an IOA on Platform Equinix.