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7/29/2019 NEW Leadership and Strategic Planning
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STRATEGIC
DEPLOYMEN
Customer Focus
Leadership
Strategic Planning
Apparel Quality Management
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Apparel Quality Management
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Leadership
The ability to positively influence peopleand systems to have a meaningful impaand achieve results
Apparel Quality Management
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The Baldrige Leadership
Triad
Leadership
Strategic
Planning
Customer and
Market Focus
Op
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Executive Leadership Defining and communicating business directions Ensuring that goals and expectations are met Reviewing business performance and taking
appropriate action Creating an enjoyable work environment
Soliciting input and feedback from customers Ensuring that employees are effective contributors Motivating, inspiring, and energizing employees Recognizing employee contributions Providing honest feedback
Apparel Quality Management
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Core Leadership Skills
Vision
Empowerment
Intuition
Self-understanding
Value congruence
Apparel Quality Management
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Common Organizational Struct
Customers
Customer
team
Customer
team
Custome
team
Systems and support services
Executive steering committee
CEO
Apparel Quality Management
l Q lit t
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Strategic Planning The process of envisioning an organizations futu
and developing the necessary procedures andoperations to achieve that future.
Once an organization has established its long-term goals, effective strategic planning enablesyear by year, to create an annual business planwhich includes the necessary annual goals,resources, and actions needed to move towardthat future.
Apparel Quality Management
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Components of Strategic
Planning A hierarchy of goals A formalized methodology An infrastructure A control process
Provision of rewards Universal participation A common language Training
Apparel Quality Management
Apparel Quality Management
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Strategic Deployment Proce
Mission: What business we are in
Vision: Desired future state of organizati
Values: Principles to be observed to me
vision or Principle to be served by meetivision
Policy: Commitment to customer
Apparel Quality Management
Apparel Quality Management
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Develop Key Strategies
1. Customer loyalty, customer satisfaction
2. Costs related to poor quality
3. Organization culture (satisfaction)
4. Internal business process (includingsuppliers)
5. Competitive benchmarking
Apparel Quality Management
Apparel Quality Management
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Develop Strategic Goals Product performance (customer focus): This relates to performance features wh
determine response to customer needs such as promptness of service, fuelconsumption and courtesy. (Product includes goods and services.)
Competitive performance: Meeting or exceeding competitive performance haalways been a goal. What is new is putting it into the business plan.
Quality improvement: This is a new goal. It is mandated by the fact that the ratequality improvement decides who will be the quality leader of the future.
Reducing the cost of poor quality: The goal here relates to being competitive ascosts. The measures of cost of poor quality must be based on estimates.
Performance of macroprocesses: This relates to the performance of majormultifunctional processes such as billing, purchasing, and launching new produ
Apparel Quality Management
Apparel Quality Management
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Measure Progress with Key
Performance IndicatorsFinancial results:
Gains Investment Return on investmentHuman resources:
Trained Active on project teamsNumber of projects:
Undertaken In process
Completed AbortedNew product development: Number or percentage of successful product launches
Return on investment of new product development effort
Cost of developing a product versus the cost of the product it replaces Percent of revenue attributable to new products
Apparel Quality Management
Apparel Quality Management
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Measure Progress with Key
Performance IndicatorsSupply-chain management: Manufacturing lead timesfill rates Inventory turnover
Percent on-time delivery
First-pass yield Cost of poor qualityThe following is an example of measures that one bank used to monitor teller quality:Speed: 1. Number of customers in the queue
2. Amount of time in the queue
Timeliness: 1. Time per transaction 2. Turnaround time for no-wait or mail transactionsAccuracy:
1. Teller differences 2. Amount charged off/amount handled
Apparel Quality Management
Apparel Quality Management
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Reviewing ProgressA formal, efficient review process will increase the probability of reachingthe goals.
Product Performance.
Competitive Quality.
Performance on Quality
Improvement.
Cost of Poor Quality
Product and Process Deficiencies
Performance of Business Processes
The Scorecard.
Business Audits
Apparel Quality Management