Kentucky Task Force

Securus Technologies Services Overview

SECURUS Technologies | 2

SECURUS TEAM

Russell RobertsChief Growth Officerrroberts@securustechnologies.com(972) 277-0656

Nancy SalisburyVice President, County Accountsnsalisbury@securustechnologies.com(214) 924-4715

Amy HewittDirector, DOC Accountsahewitt@securustechnologies.com(214) 310-3683

Emily UtzAccount Manager -Kentuckyeutz@securustechnologies.com(469) 866-2369

Jake JacobsDirector, Government Relationsjjacobs@securustechnologies.com(334) 430-9241

Adam MercerDOC Account Executiveamercer@securustechnologies.com(904) 613-8477

SECURUS Technologies | 3

TECHNOLOGY PIONEER AND LEADERMost Facilities Served for ITS. Most Video Visitation Terminals Deployed. Most Inmate Tablets in Use.

SOLUTION FOUNDED EXPERIENCE

ITS 1986 33

Video Visit 1996 23

Tablets 2013 6

ITS LEADER

▪ Started in 1986

▪ 33 Years in the Industry

▪ 2700+ Customers

▪ Most Facilities Served

MOST EXPERIENCE

VIDEO CONNECT LEADER

▪ Started in 1996

▪ Remote Video Visitation in 2008

▪ 23 Years in the Industry

▪ Over 300+ Customers

▪ Most Terminals Installed in the industry

▪ Over 2M remote sessions connected per year

TABLET LEADER

▪ Started in 2013

▪ 6 Years in the Industry

▪ 200,000 tablets in deployment ― by far the most in industry

SECURUS Technologies | 4

Securus presence in Kentucky

SERVING KENTUCKY COUNTIES

Facility Size (Average Daily Population)

ITS SVC Media/Education

County 1 2,269 P P

County 2 2,076 P P

County 3 1,443 P P P

County 4 717 P P

County 5 691

County 6 677 P P

County 7 338 P

County 8 328 P

County 9 313 P

County 10 284

County 11 245 P

County 12 203 P P

County 13 200 P P

County 14 187 P P P

County 15 164 P P

County 16 153 P

County 17 132 P

County 18 130 P P P

County 19 114 P P

County 20 44 P

County 21 30 P

County 22 22 P

▪ Securus provides services to 22 of 120 counties in Kentucky▪ Securus serves an estimated 10,760 ADP and their friends with

an estimated 17,176 ADP served by other providers▪ Securus also provides services to the Kentucky Department of

Corrections with an estimated population of 13,700 ▪ Securus centralized platform and products provides the same

level of technology to the smallest Kentucky county as we do to the largest, including the Department of Corrections

▪ $15K-$18K each year in KJA Conference Sponsorships

▪ KaCO Conference Sponsor

▪ $5K Sponsor for Lexington Fayette Jail Holiday Luncheon

▪ Yearly supporter of Toy Drives at multiple County Facilities

▪ Henderson County Christmas Party sponsor for staff

▪ Meade County Christmas Party sponsor for staff

▪ Retirement sponsor for Director Bolton at Louisville Metro

▪ Scott County partnership for employee affairs

▪ Kentucky Council on Crime and Delinquency – Sponsor

▪ Kentucky Correctional Institution for Women – Golf tournament – Sponsor

Covid19 Relief

Securus and Kentucky Counties have partnered to provide essential freeservices to enable communication during the pandemic.

317,386 5,602,073 17,739Free calls Free minutes Free Video Connect

Contract ID Agency Account Owner Total Calls Total BMOUSVC Codes

Given

I-300091 Barren county detention center Emily Utz 1,481

I-000542 Carter county detention center Emily Utz 5,799 26,725

I-002339 Crittenden county Emily Utz 812

I-300051 Franklin county corrections Emily Utz 1,956 22,588

I-390038 Graves county detention center Emily Utz 586

I-002853 Ky doc Russell Graham 252,346 4,815,727

I-001341 Lexington fayette urban detention Emily Utz 5,784

I-002661 Louisville/ Jefferson county metro govt Emily Utz 53,767 691,708 9,076

I-000568 Scott county detention center Emily Utz 1,095 11,662

I-300066 Woodford county fiscal court Emily Utz 2,423 33,663

Total 317,386 5,602,073 17,739

Correctional Officer Memorial Fund

SECURUS Technologies | 6

3 Year investment has allowed for successful video connect services

SECURUS INVESTMENT IN KENTUCKY

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

Aug-19 Sept-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20

$123,910

$532,899

$694,174

$72,618

$-

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

$700,000

$800,000

2017 2018 2019 2020 (YTD)

$1.4M

Invested Capital in KY Jails Remote Connections through Video Connect

Advancement in communication services Video Connect Provides Critical Connections

▪ Securus investment into hardware, infrastructure, and network to support enhanced communications

▪ Investment exceeds $2.6M since 2013▪ Investment of $1.4M since 2017 due to increased

demand for Video Connect and Tablet/Media/Education services

▪ Investments will continue in 2020/2021 and beyond

▪ Capital intensive solution▪ Not intended to replace in person visitation▪ Proved invaluable during Covid19 across the U.S.▪ Pricing ranges from $5.00 - $12.99 for up to 30 minute

visit sessions▪ Visit pricing doesn’t fully recover capital investment

and on going operating costs

SECURUS Technologies | 7

Actual voice pricing per minute

CALL PRICING BASED ON FACILITY SIZE

$-

$0.05

$0.10

$0.15

$0.20

$0.25

$0.30

$0.35

$0.40

$0.45

$0.50

- 500 1,000 1,500 2,000 2,500

Avg Price Per Minute

Facility Size (ADP)

Pricing achieves economies of scale with volume

Called Party

Local Exchange

Carrier

Outbound Initiated

Phone Call

Calls administered and placed just like consumer residential services.

PERCEPTION OF INCARCERATED CALLING SERVICE (ICS)

3

4

5

6

78

9

10

1

2

The Realityof Inmate Calling Services

Inmate PhoneHardened phones with vandal proof equipment

User initiated phone activities • Phone taken off hook• Incarcerated user dials number • User select language • User selects billing type • Certain admonishments are played to either side of call (configurable)• Called party answers phone and accepts call

Call accepted. Thank you for using Securus Technologies. Go ahead. • Customizable signals during or end of the call

You have one more minute for your call. You have fifteen seconds left • Phone also used to order commissary goods (access no charge)• Certain numbers set to free (no cost)• PREA line (no cost)• Informant line (no cost)

On-site Inmate Phone Manual Controls On/off switches for individual inmate phones

Secure Call Platform

Database Management• PINs to restrict access to approved

numbers only• Number blocks: harassing calls,

witnesses• Free calls to Public Defenders, Bail

Bondsmen

Database Management• Automated Operator gives voice

prompts to inmate to state name and dial number

• LIDB/BNS database query LIBD returns '050" no billed number screening (DNS) validate and OCN of LEC

• Determines correct call routing • Call is completed • Jail/Prison branding• Automated rate quotes • Incoming calls blocked

Call Monitoring • Call time limits• 3-way call detection• Voice overlay/repeat branding• Flag calls for facility alerts• Fraud digit detection to prevent

secondary dial tone

Investigators• Flag calls to specific numbers • Flag calls from various Cell Blocks to

same number

Administrative Uses of the Platform

Cloud Based, Call Management • Live Monitor• Access/Download Recordings

Frequently Called Numbers • Administrative reporting

Facility Control• Call schedules• Digital controls to turn off individual

phones or cell blocks

Database Management• Maintain negative databases -on site

blocking• PINs to restrict access to approved

numbers only

On-line Recording and Monitoring System• Real-time monitoring of inmate

conversations • Recording and playback of inmate

conversations Recording and monitoring selectable by PIN, phone number, Cell Block

• Full time, duel channel recording

Local Exchange Company • LEC connects local calls • IXC connects .long distance calls

Called Party• Called party answers phone

You have a collect call from (name of inmate) at (name of facility/detention center) ... If you will accept dial "3" now ... For rate information dial "4" ... To decline the call, dial "9" or hang up now

• Called party dials '3" to accept callThank you for using Securus Technologies, go ahead.

• To signal end of call You have one more minute for your call .... You have 15 seconds left

Company Operations Center Administrative Computer

Database Management• Post-call velocity checks • Number blocks for harassing calls, witnesses, facility staff• Free calls

Fraud Investigation Traffic Analysis• Calling pattern analysis • Multiple originating numbers to the same terminating

number

Fraud Investigation Blocks• Multiple numbers at the same address• Uncollectable calls

Company Customer Service

Facility Support• Platform questions• Agency Training• Service requests• Call detail reports

Customer Support• Customer inquiries • Customer requested blocks• Secure bill name and address from

local exchange companies Contact customers to verify billing

• Deposits• Refunds• Direct billing and collection

Company Billing Systems• Process pre-paid deposits• Create, perform credit checks, and

deliver monthly billing statements for Direct Bill accounts

• Manage and administer risk management tools to ensure that bad debt is minimized

SECURUS Technologies | 10

SCP OUTBOUND CALL PROCESSING

1 Outbound dial attempt 16 Verify, virtual group restriction

2 Check for correct pin number 17 Validation check for called party block

3 Check for correct voice biometric match 18 Activate call to determine wireless or wireline

4 Check if caller is PAN enabled 19 Send SCP wireless indicator

5 Verify dialed number on PAN list 20 If no account found or insufficient balance, enable account active message

6 Verify number is attorney/clergy to disable recording

21 At connection, play outbound call scripts

7 Verify number is not on a block list 22 Wait for positive acceptance detection

8 Activate recording servers 23 Enable 3 –way detection capability

9 If recording not active, terminate call 24 Enabled remote call forwarding detection

10 Validate type of call for billing 25 Check for covert alert detection

11 Check for available funds 26 If so, activate covert notification and bridge

12 Validate velocity restriction 27 Terminate call at disconnection

13 Check time of day restrictions 28 Send SCP call detail information

14 Monitor call timer restriction 29 Send Ipro call recording for analysis and detection

15 Monitor call length vs. available balance 30 Send THREADS call details for data analysis

✓

✓

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✓

✓

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✓ ✓

SECURUS Technologies | 11

Adair

Allen

Anderson

Ballard

Barren

Bath

Bell

Boone

Bourbon

Boyd

Boyle

Bracken

Breathitt

Breckinridge

Bullitt

Butler

Caldwell

Calloway

Campbell

Carlisle

CarrollCarter

Casey

Christian

Clark

Clay

Clinton

Crittenden

Cumberland

Daviess

Edmonson

Elliott

Estill

Fayette

Fleming

Floyd

Franklin

Fulton

Gallatin

Garrard

Grant

Graves

GraysonGreen

Greenup

Hancock Hardin

Harlan

Harrison

Hart

Henderson

Henry

Hickman

Hopkins

Jackson

Jefferson

Jessamine

Johnson

Kenton

Knott

Knox

Larue

Laurel

Lawrence

LeslieLetcher

Lewis

Lincoln

Livingston

LoganLyonMcCracken

McCreary

McLean

Madison

Marion

Marshall

Mason

Meade

Menifee

Mercer

Metcalfe

Monroe

MontgomeryMorgan

Muhlenberg

Nelson

Nicholas

Ohio

Oldham

Owen

Pendleton

Perry

Pike

Powell

Pulaski

Robertson

Rockcastle

Rowan

Russell

Scott

Shelby

Simpson

Spencer

Taylor

ToddTrigg

Trimble

Union

Warren

Washington

Wayne

Webster

Whitley

Wolfe

Woodford

Magoffin

Martin

Lee

Owsley

Accomack

Albemarle

AlleghanyAmherst

Appomattox

Arlington

Augusta

Bath

Bedford

Bland

Botetourt

Brunswick

Buchanan

Buckingham

Campbell

Carroll

Charlotte

Chesterfield

Craig

Culpeper

Dickenson

Dinwiddie

FairfaxFauquier

Floyd

Fluvanna

Franklin

Frederick

Giles

Goochland

Grayson

Greene

Halifax

Henry

Highland

Wight

King WilliamLancaster

Lee

Loudoun

Louisa

Lunenburg

Mathews

Mecklenburg

Montgomery

NelsonNew Kent

Northampton

Northumberland

Nottoway

Page

Patrick

Pittsylvania

Prince

Pulaski

Rockbridge

Rockingham

Scott

Shenandoah

Smyth

Southampton

Spotsylvania

Stafford

Surry

Tazewell

Warren

Washington

Westmoreland

Wise

Wythe

Hampton Newport

Virginia Beach

Amelia

Caroline

City

Clarke

Cumberland

Gloucester

Greensville

Hanover

Henrico

Isle of

James City

King and Queen

GeorgeMadison

Suffolk

Orange

Powhatan

Edward

WilliamRappahannock

Richmond

Roanoke

Russell

Sussex

York

Chesapeake

Charles

Essex

King

Middlesex

Prince

PrinceNewsGeorge

Berkeley

Boone

Braxton

Brooke

Cabell

Calhoun

Clay

Doddridge

Fayette

Gilmer

Grant

Greenbrier

Hampshire

Hancock

HardyHarrison

Jefferson

Lewis

Lincoln

Logan

McDowell

Marion

Marshall

Mercer

Mineral

Mingo

Monongalia

Monroe

Morgan

Nicholas

Ohio

Pendleton

Pleasants

Pocahontas

Preston

Raleigh

RandolphRitchie

Summers

Taylor

Tucker

Tyler

Upshur

Wayne

Webster

Wetzel

Wyoming

Jackson

Kanawha

Mason

Putnam

Roane

Wirt

Wood

Barbour

Adams

Allen

Ashland

Ashtabula

Athens

AuglaizeBelmont

Brown

Butler

Carroll

Champaign

Clark

Clermont

Clinton

Columbiana

Coshocton

Crawford

Cuyahoga

Darke

Defiance

Delaware

Erie

Fairfield

Franklin

Fulton

Gallia

Geauga

Greene

Guernsey

Hamilton

Hancock

HardinHarrison

Henry

Highland

Hocking

Holmes

Huron

Jackson

Jefferson

Knox

Lake

Lawrence

Licking

Logan

LorainLucas

Madison

Mahoning

Marion

Medina

Meigs

Mercer

Miami

Monroe

Montgomery

Morgan

Morrow

MuskingumNoble

Ottawa

Paulding

Perry

Pickaway

Pike

Portage

Preble

PutnamRichland

Ross

Sandusky

Scioto

Seneca

Shelby

Stark

Summit

Trumbull

Tuscarawas

Union

Van Wert

VintonWarren

Washington

Wayne

WilliamsWood

Wyandot

FayetteAdair

Andrew

Atchison

Audrain

Barry

Barton

BatesBenton

Bollinger

Boone

Buchanan

Butler

Caldwell

Callaway

Camden

CapeGirardeau

Carroll

Carter

Cass

Cedar

Chariton

Christian

Clark

Clay

Clinton

Cole

Cooper

Crawford

Dade

Dallas

Daviess

De Kalb

Dent

Douglas

Dunklin

Franklin

Gasconade

Gentry

Greene

Grundy

Harrison

Henry

Hickory

Holt

Howard

Howell

Iron

Jackson

Jasper

Jefferson

Johnson

Knox

Laclede

Lafayette

Lawrence

Lewis

Lincoln

Linn

Livingston

McDonald

Macon

Madison

Maries

Marion

Mercer

Miller

Mississippi

Moniteau

Monroe

Montgomery

Morgan

New

Madrid

Newton

Noda

way

Oregon

Osage

Ozark

Pemiscot

Perry

Pettis

Phelps

Pike

Platte

Polk

Pulaski

Putnam

Ralls

Randolph

Ray

Reynolds

Ripley

St. Charles

St. Clair

Ste.

Genevieve

Francois

St. Louis

Saline

SchuylerScotland

ScottShannon

Shelby

Stoddard

Stone

Sullivan

Taney

Texas

Vernon

Warren

Washington

WayneWebster

Worth

St. Louis

St.

Wright

City

As call volume increases, reliance on security software increases

INVESTIGATIVE FEATURES

Pattern Analysis

- Data centric tool - Communication Analysis- Patented Algorithms - Data import capable- Relationships and anomalies- Agency/Statewide/Regional

communities - Rapid analysis of

communication data sets- Integrated with Secure Call

Platform- Helps uncover human

trafficking patterns

Voice Biometric Analysis

- Hosted software- Post- call voice analysis - Compares voice print of PIN

owner to voices on call- Quick view identifies calls of

interest (mismatches)- Search via Suspicious call finder- Inmate enrollment required- Highly reliable- Highly accurate- Deters pin theft- Find calls based on voice vs. PIN

Search, Monitor and Investigate

- Hosted SAS Platform- Integrated Calls, Visits, Emails- Elastic search technology- Portal consolidation- 38 Terabytes of data- Focused on user experience- Integrated user experience- User Dashboard- Inmate activity feed- Video Connect management- Real time activity- Real time monitoring - Integrated media player- Modernize technology

NextGen SCP Investigator Pro THREADS

Securus services in surrounding states

SECURUS Technologies | 12

These specifications are different based on community needs

84 VARIABLES THAT IMPACT PRICING AND PROFITABILITY

1) Commissions

• Minimum Annual Guarantee

• Flat Rate on All Products

• Variable Rate by Product

• Tiered

• Technology Grants

• Optional/Variable Based on

Products Taken

• Signing Bonuses

• Prepaid Commissions

2) Rates

• Interstate

• Intrastate

• Local

• International

• Free Calls

• Pro Bono Calls

• Flat Rate

• Variable Rates and Surcharges

• Variable Rates Only

• First Minute and Additional

Minutes

• Mix of Traffic

3) ADP

• Growth Rates

• Lockdowns

• New Construction

• Shift to Other Facilities

4) Performance Bonds

• Letters of Credit

5) Call Duration

• No Limits

• Limits

• Ramp Up

• Elasticity of Demand with Respect to

Price

6) Forms of Call Restrictions

• Voice Biometrics

• PINs

• PANs

• Incentive/Disincentives

7) Capital Requirements

• Premise Renewal

• SCP

• SCP Renewal

• Telephone Replacements

• Telephone Reuse

• Inside Wire

- New

- Reused

• New Product Development

• Disability Requirements

• Other Public Payphones

• Visitation Phones

8) Credit Profile

• Bad Debt Profile

• Postpaid Percentage

• Prepaid Percentage

• Prepaid Cards

• Blocking to Selected Terminating Areas

• High Toll Blocking

• High Velocity Blocking

• Customer Segmentation

• Billing Agreements

• Return Code Blocks

9) Taxes

• Included in Rates

• Billed Separately

• USF Included or Excluded in Rates

10) Associates Required

• On Site Dedicated Technicians

• On Site Dedicated Site Administrators

• Dedicated Account Executives

11) Fees/Other Charges

• Funding Fees

12) Other Products

• Jail Management System

• Video Visitation System

• Contraband Wireless Controls

• MP3 Players

• Continuous Voice Recognition

• IVR

- Inmate Funding

- Friends and Family Facing

• Monitoring/Analysis of Calls (Corrections

Functions)

• Kiosks

13) Call Recordings

• Storage Requirements

• On Site

• Centralized

14) Penalty Provisions

• SLAs

• Other Penalties

15) Network Costs

• Connections to T1s

• DSL Facilities

• Connections to Unique Carriers

• Cable Modem

• Variability by Carrier

16) Other Issues

• Long Distance/Local Arbitrage

• Wireless Contraband

• Unemployment

• Recession/Economy

• Billing and Collection Costs

- RBOCs and LECs

- Direct Billing

• Voice Biometric Enrollments