New Faculty Orientation to Technology and Instructional Support at Monmouth University

New Faculty Orientation to Technology and Instructional

Support at Monmouth University

ThursdayThursday

August 29, 2002August 29, 2002

New Faculty Orientation August 29, 2002

Technology is everywhere on Technology is everywhere on campus - and so are wecampus - and so are we

Welcome!

Plangere Center for Communication and Instructional Technology

From ITS Instructional Technology Services, Dr. Arlene O’Leary, AVP

Howard HallTo the Help Desk and Administrative Information Systems , John Sonn, AVP Network Computing Services, Dave Bopp, AVP

We are here to We are here to help make help make campus campus technology work technology work for you and your for you and your studentsstudents


How to Find Us

We Are HereFaculty Club

IInstructionanstructional l

TTechnology echnology

SServiceservicesPlangere Plangere Center Center

IInformationformatio

n n SSystemsystemsHelp DeskHelp Desk Howard HallHoward Hall

Physically:

Virtually: http://www.monmouth.edu/ and “jump to: Campus Technology”

http://www.monmouth.edu/


You might be contacting the Help Desk if you have problems:In your OfficeIn your Office Computers – Computers –

desktop / laptopdesktop / laptop

SoftwareSoftware E-mailE-mail TelephoneTelephone PrintersPrinters Network Network

connectionsconnections

In your ClassroomsIn your Classrooms Multimedia Multimedia

Presentation Presentation SupportSupport

Classroom Classroom EquipmentEquipment (video, (video, LCD projectors, etc)LCD projectors, etc)From your homeFrom your home

Accessing webmailAccessing webmail Internet Resource Internet Resource

Access Access (library, etc)(library, etc)


Information Systems

Help DeskHelp Desk Telephone:Telephone: Dial Dial HELPHELP (x4357) (x4357) Alternate: x 3539Alternate: x 3539

(from home: 732/923 – 4357 or 732/ 571-3539)(from home: 732/923 – 4357 or 732/ 571-3539)

e-mail:e-mail: [email protected]@monmouth.edu

Webpage: Webpage: www.www.monmouthmonmouth..eduedu/is/helpdesk//is/helpdesk/

Those mysterious Those mysterious HELP DeskHELP Desk folk folk at at the end of the phone/web the end of the phone/web links include:links include:

Cathy Nittoso, Supervisor

Eileen Booth Kitty Moore

http://www.monmouth.edu/is/helpdesk/






You might call on Instructional Technology

Services directly if you want help:With Instructional DesignWith Instructional Design Thinking out Thinking out

course/session design course/session design optionsoptions

Integrating Technology Integrating Technology Designing Web-Designing Web-

Enhanced (WE) and On-Enhanced (WE) and On-Line (OL) CoursesLine (OL) Courses (via (via WebCT)WebCT)

Any related questions or Any related questions or instructional skills instructional skills development or training development or training

With Web-based With Web-based ActivitiesActivities

Web Pages Web Pages Web-based Data Web-based Data

Collection / SurveysCollection / SurveysWith Computer LabsWith Computer Labs Scheduling labsScheduling labs Printers & PaperPrinters & Paper Lab AssistantsLab Assistants


Instructional Technology and Design Support

Cary Harr,Cary Harr, Director, Director, Instructional Technology Instructional Technology (x5565 (x5565 [email protected]@monmouth.edu ) )

First stop for WebCT support, First stop for WebCT support, surveys, use/integration of surveys, use/integration of technology, web factory liaison, technology, web factory liaison, faculty skills development…faculty skills development…

Bonnie Mullinix, Bonnie Mullinix, Ed.D.,Ed.D., Instructional Design Specialist Instructional Design Specialist (x5486 (x5486 [email protected]))

First stop for confidential First stop for confidential consultation on course and consultation on course and session design, integration of session design, integration of technology, faculty training technology, faculty training and skills …and skills … Note: We will both help with any of the

above and more – or will refer you to the best support.

mailto:[email protected]





Instructional Technology

Ted TsoutsasTed Tsoutsas – – Web Developer Web Developer Web Design and support - Web Design and support -

faculty/department web page faculty/department web page design; web-based tools that help design; web-based tools that help faculty integrate technology into faculty integrate technology into their courses.their courses.

Wayne Wayne Elliott Elliott AssistantAssistant Web DWeb DevelopereveloperWebCT WebCT

Administration Administration and Faculty Web and Faculty Web Page Support Page Support

Depending on your needs, we may refer you to the Web Factory:

“We enjoy designing new learning experiences on the Web and encourage faculty with creative ideas to visit us and find out what is possible.”


Student Technology Student Technology Assistant ProgramAssistant Program

Lynn Stipick,Lynn Stipick, Coordinator of STAP Coordinator of STAP (x5108 (x5108 [email protected]@monmouth.edu ) )

Organize and coordinate student workersOrganize and coordinate student workers Facilitate student technology learning Facilitate student technology learning Schedule one-time Computer Lab useSchedule one-time Computer Lab use

STAP ServicesSTAP Services x 3490 (if no answer:

x2000)

Provide peer-to-peer support for network connectivity and computer use

Support Open Computer Labs – Help students with PC, printers, replace paper and toner, and report problems

Student HELP desk, 500 Howard Hall and opening soon in ITS, Plangere Center

If you need to book a Computer Lab for a Class, or request lab support, you will call :

CT Fact: More than 85 Graduate and Undergraduate Student Workers serve as Lab Assistants, Lab Managers, and Technology Assistants across campus



The Help Desk may connect you with any number of individuals from

ITSComputer Labs <- to -> Supporting You (the“User”)

Frank Johnson,Frank Johnson, Director,Director,

instructional Computing Labs and End User Servicesinstructional Computing Labs and End User Services

John CavalloJohn Cavallo,, Instructional Instructional Computing Labs/End-User Support Computing Labs/End-User Support SpecialistSpecialist

Krystal MoscatelloKrystal Moscatello,, Instructional Instructional Computing Labs/End-User Support SpecialistComputing Labs/End-User Support Specialist

Joe Huybens,Joe Huybens, Macintosh End-User Support Macintosh End-User Support SpecialistSpecialist

Albert DaSilva,Albert DaSilva, Technical Support Technical Support SpecialistSpecialist

Becky Novak,Becky Novak, Technical Technical Support SpecialistSupport Specialist

“We try to provide an environment that meets and exceeds your needs.”


Working in theInstructional Computing

Labs Instructor PC Lab password: z640Instructor PC Lab password: z640 Reactivate blank computer lab monitor screens by Reactivate blank computer lab monitor screens by

moving mouse moving mouse or pressing the <ESC> key or pressing the <ESC> key Types of Labs – Differ by access Types of Labs – Differ by access (Instructional or Open)(Instructional or Open) and and

computer Operating System computer Operating System (OS: Win98, 2000, XP, & Mac)(OS: Win98, 2000, XP, & Mac) Find out what’s where:Find out what’s where: http://its.monmouth.edu/newfaculty/labs-map/labs-map.htmlhttp://its.monmouth.edu/newfaculty/labs-map/labs-map.html

CT Fact: Currently there are over 30 labs on campus with approximately 450 computers. In 2002-3 we are supporting Labs with Windows 98,2000, XP and MacIntosh Operating Systems

What Students need to use PC Labs (not Mac):

Student computers login to Hawkdom2 using a lowercase “s” followed by their 7-digit student ID number and their hawkmail password (first try default

password: nmmdd where n= first letter of last name, mmdd=month and year of birth (2-digits each)

Logging-in will give students access to their Netscape email and the M drive.

http://its.monmouth.edu/newfaculty/labs-map/labs-map.html


Helping you with your computer

Laptop or Desktop Laptop or Desktop supportsupport

Network supportNetwork support Backups / Zip drive Backups / Zip drive

useuse SoftwareSoftware including: including:

Office, Netscape Office, Netscape browser/emailbrowser/email

Anti-virus SoftwareAnti-virus Software

Computer HardwareComputer Hardware PrintersPrinters Network wiringNetwork wiringNote: Hardware requests are Note: Hardware requests are

handled by Technicians handled by Technicians from Network Computing from Network Computing ServicesServices via the via the Help DeskHelp Desk

CT Fact: Monmouth University supports over 1000 computers across campus


Helping yourself The Care and Feeding of Your

Computer Computer running slow? Computer running slow? Not able to print? Not able to print? Not able to back up files? Not able to back up files? Your computer may need Your computer may need

attention.attention.ITS user support can help you ITS user support can help you

learn how to: learn how to: Update/Use Virus SoftwareUpdate/Use Virus Software ScanDisk, Defragment ScanDisk, Defragment Backup files Backup files (to network, etc.)(to network, etc.)

Note: Note: We take care of We take care of the cleaning up and the cleaning up and backing up of the lab backing up of the lab computers and computers and networks on a regular networks on a regular basis.basis.Or, you may have simply run out of Or, you may have simply run out of

space on your Network Server - Call space on your Network Server - Call the the Help DeskHelp Desk


Our Campus Network

MU Network Backbone

E-mail Servers

Web Course Server

Desktop PC Laptop

Hawkeye

Faculty/ Admin

Servers

MacComputer

Labs

the the InternetInternet

Administrative Servers

Mondec (faculty) & Hawkmail

(student)

WebCTWebCT

Student & Lab Server

ZorakZorak


Some things you should know:

Is there a computer in your office? Is there a computer in your office? (if not – tell us)(if not – tell us)

How to access Network folders/filesHow to access Network folders/files How to save files from your computer to the How to save files from your computer to the

Network (for file backup and e-mail access).Network (for file backup and e-mail access). How to access your Network Files from a How to access your Network Files from a

Multimedia Classroom / Instructional Lab.Multimedia Classroom / Instructional Lab.

Note/Disclaimer:Note/Disclaimer: Remember, the simpler the information, the less Remember, the simpler the information, the less accurate it may be … Life Changes…accurate it may be … Life Changes… So please be aware: So please be aware:

• Macs do not (yet) have access to the MU Network for Macs do not (yet) have access to the MU Network for saving/accessing files. saving/accessing files.

• Setup for access from Multimedia classrooms PCs are still being Setup for access from Multimedia classrooms PCs are still being established. `established. `



Accessing the Network

1.1. At login screen, type your user name [first initial and first 7 At login screen, type your user name [first initial and first 7 characters of your last name characters of your last name (all lowercase - example: jdoe)](all lowercase - example: jdoe)]

2.2. TAB to next field and type your password. TAB to next field and type your password. (Initial account (Initial account setup/password must be requested from the setup/password must be requested from the HelpDeskHelpDesk))

3.3. Your Assigned Network Server is known by your office Your Assigned Network Server is known by your office computer but must be typed in when accessing from other computer but must be typed in when accessing from other computers.computers.

4.4. Click the OK button or hit the Enter key. Click the OK button or hit the Enter key.

When your When your computer first computer first boots upboots up, you , you will see this will see this Login box Login box

Do the Do the following:following:

You should now have access to your You should now have access to your Network Server, e-mailNetwork Server, e-mail ((and perhaps a networkedand perhaps a networked printerprinter). To check e-mail, open your preferred ). To check e-mail, open your preferred program program (Netscape, Outlook…)(Netscape, Outlook…)

jdoe*******



Saving Files to the Network

1.1. Open your “My Documents” FolderOpen your “My Documents” Folder**2.2. Open your “My Network Documents” FolderOpen your “My Network Documents” Folder**3.3. Select/Highlight the Documents you want to access.Select/Highlight the Documents you want to access.4.4. CopyCopy and and PastePaste or or DragDrag andand DropDrop the files from your computer the files from your computer

into your network server space.into your network server space.

Now you should be set to login from another computer and access Now you should be set to login from another computer and access your powerpoints, word documents and other files as needed.your powerpoints, word documents and other files as needed.

If you want to access files from If you want to access files from elsewhere on campus (or simply elsewhere on campus (or simply back up files) do the following:back up files) do the following:

* While not currently on most PC desktop * While not currently on most PC desktop images ITS user support staff can help set images ITS user support staff can help set these folders up right on your computer’s main these folders up right on your computer’s main screen for easy accessscreen for easy access



Accessing your Network Files from Multimedia Classrooms / Instructional

Labs

1.1. Input Instructor PC password (z640)Input Instructor PC password (z640)

2.2. Login to your Server - to access your files.Login to your Server - to access your files.

3.3. In a Lab you will have a 2In a Lab you will have a 2ndnd Login to Hawkdom2 for Login to Hawkdom2 for printer access in a lab (Note: for this you must first printer access in a lab (Note: for this you must first request that a hawkmail account via the request that a hawkmail account via the Help DeskHelp Desk))

4.4. Access your files through My Computers / MSOffice Access your files through My Computers / MSOffice programs.programs.

Now you should be set to access your PowerPoints, Word Now you should be set to access your PowerPoints, Word documents and other files as needed.documents and other files as needed.

If you want to access your Network files from a If you want to access your Network files from a multimedia classroom (if PC or laptop is multimedia classroom (if PC or laptop is available):available):

Note: While all multimedia classrooms currently Note: While all multimedia classrooms currently have laptop connections, Instructor PC Computers have laptop connections, Instructor PC Computers may not yet be installedmay not yet be installed


Working with Multimedia and Technology in the Classrooms

Note: Get keys to the classroom media Note: Get keys to the classroom media lock boxes from your Department’s lock boxes from your Department’s Administrative Assistant (they coordinate Administrative Assistant (they coordinate key distribution with Debbie Mellish)key distribution with Debbie Mellish)

Built into Multimedia Classrooms you have:

Video (VHS) Players/VCRs

Computer and/or Laptop Presentation access (Audio & Video)

Internet Access

CT Fact: About 85% of MU Classrooms are currently multimedia-ready.

Portable Equipment for Classroom use:

Video (VHS) VCRs/Players

LCD Projectors

Laptop computers (for short-term use)

Video Camcorders

Slide Projectors

Cassette Players/Recorder

CD PlayerTo place orders for or report To place orders for or report problems with classroom equipment: problems with classroom equipment: Call theCall the HELP DESKHELP DESK


Preparing Multimedia Materials for your Courses

Your first contact for Media production isYour first contact for Media production is

Peter DiGiovanni,Peter DiGiovanni, Instructional Media Specialist, Instructional Media Specialist,

( (x 4421 x 4421 pdigiovapdigiova@[email protected]))

ITS can assist you with:

Audio and Video Audio and Video Recording and EditingRecording and Editing

Scanning Photos, Scanning Photos, Documents, Objects, Documents, Objects, etc.etc.





Support for Different Class Interaction Formats

CT Fact: Monmouth University offers approximately 10 -15 online courses and over 200 web enhanced courses per semester

webct.monmouth.edwebct.monmouth.eduu

Face to Face Web EnhancedFully Online

(Bonnie)(Cary)

Course Course Management Management

Software Software supported:supported:

Learning to use advanced features of WebCT to provide Instructor Feedback, post/ collect ssignments, develop online quizzes and tests…

Posting/scanning content, learning to use discussion boards, e-mail, grading, etc…

Session design, technique consideration, technology selection…

courses in which the web is utilized for all aspects of instruction

Courses that utilize the web to enhance instruction

Courses that take place in class (maximizing use of interactive, participatory learning activities) D

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http://www.webct.com/

http://webct.monmouth.edu/


Faculty Training and Support in Instructional Design and

TechnologyTopics:Orientation to Multimedia

Classrooms

Computer Basics

Microsoft Office

WebCT

Web Publishing

Digital Imaging (Still/Video Cameras, Scanning)

Research Technologies

Suggestions!

Session Formats: Full-Day Workshops

Short Sessions

Confidential consultation

Small Group – Peer Sessions

Faculty Forum / Show and Tell

ITS Provides a variety of forums for supporting faculty


MU Support for Technology Innovation

The University Instructional Technology Committee (UITC) solicits and considers faculty proposals for integrating and enhancing technology in teaching and learning on campus. Grant awards fall into three categories: First time grants providing access to Laptops and/or software (for course development); Follow-up grants providing access to hardware and/or software upgrades for advanced/expanded technology use; Technology Mentoring grants for faculty interested in supporting faculty colleagues in their developing skills in and use of technology. The UITC solicits proposals from all full-time faculty via e-mail

as funding is available.


ITS has a central conference area that we ITS has a central conference area that we are setting up as a Faculty Resource are setting up as a Faculty Resource Area – Area – a space for you to come, learn and share a space for you to come, learn and share instructional insights with each other. instructional insights with each other. We will be collecting and developing We will be collecting and developing teaching, learning and technology teaching, learning and technology resources for this center. resources for this center.

Drop in and visit anytime.Drop in and visit anytime.

ITS Faculty Resource Center

Note: For a copy of this Note: For a copy of this PowerPoint and orientation PowerPoint and orientation session handouts,session handouts,

go to:go to: www.monmouth.edu/newfaculty

http://www.monmouth.edu/newfaculty



Student Technology Student Technology Assistant ProgramAssistant Program and and

TutorialsTutorials Student Peer-to-Peer AssistanceStudent Peer-to-Peer Assistance

Introductory streaming video On the web at:Introductory streaming video On the web at: http://its.monmouth.edu/student_helpdesk/20020731_student_intrhttp://its.monmouth.edu/student_helpdesk/20020731_student_intro.ramo.ram

Tutorials for StudentsTutorials for Students (Sample: Logging-in to (Sample: Logging-in to webmail)webmail) On CD On CD On the web at:On the web at:

http://its.monmouth.edu/newfaculty/webmail-tutorial/http://its.monmouth.edu/newfaculty/webmail-tutorial/

http://its.monmouth.edu/student_helpdesk/20020731_student_intro.ram

http://its.monmouth.edu/student_helpdesk/20020731_student_intro.ram

http://its.monmouth.edu/newfaculty/webmail-tutorial/