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New Castle County Libraries. Making a world of difference, starting with our community. Library Aids. Amber Griffith. Steve Boerner. Jeanette Kubler-Ross. Caress Roach. Library Aids. Becky Cox. Francis Frisby. Lana Turner. Jenna Blackway. Welcome Guests!. Change Process. Frames. - PowerPoint PPT Presentation
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New Castle County Libraries
New Castle County Libraries
Making a world of difference,
starting with our community
Making a world of difference,
starting with our community
Library AidsLibrary Aids
Amber GriffithAmber Griffith Steve BoernerSteve Boerner
Jeanette Kubler-RossJeanette Kubler-Ross Caress RoachCaress Roach
Library AidsLibrary Aids
Becky CoxBecky Cox
Jenna BlackwayJenna Blackway
Francis FrisbyFrancis Frisby
Lana TurnerLana Turner
Welcome Guests!Welcome Guests!
Change ProcessChange Process
Identify the StakeholdersIdentify the Stakeholders
Implement A PlanImplement A Plan
Justify the Opportunity ExistJustify the Opportunity Exist
Establish CredibilityEstablish Credibility Build A Creative SolutionBuild A Creative Solution
FramesFrames
Mission
Structural
Political
Symbolic
Human Resources
Technology
Mission
Structural
Political
Symbolic
Human Resources
Technology
http://www.lindapaul.com/Frame_5x7_Gold_Picture_Frames.jpg
http://www.udel.edu/jlm/morrison.html
CredibilityCredibility
Interviews and Surveys
Cross Library Comparisons
Published Theories and Ideas
Interviews and Surveys
Cross Library Comparisons
Published Theories and Ideas
http://www.rightattitudes.com/blogincludes/images/20071118_establishing_credibility_with_research.jpg
Library System StructureLibrary System Structure
13 Libraries in NCC Full Members Contract Libraries Unique Contract
Contracts are renewed yearly
13 Libraries in NCC Full Members Contract Libraries Unique Contract
Contracts are renewed yearly
http://www.app-link.nl/team.jpg
Team Goals for NCC libraries
Unite the community
Provide free services Computing Leisure reading Programming
Unite the community
Provide free services Computing Leisure reading Programming
http://www.adamsunity.org/template_files/Simply%20Irresistible/images/unity_globe_smaller.jpg
Library Statewide Master PlanLibrary Statewide Master Plan
3 Types of Designated Libraries Community Area Regional
3 Types of Designated Libraries Community Area Regional
http://www.library.appstate.edu/blog/images/books.gif
What time is it?What time is it?
Game Time!Game Time!
Executive Team StructureExecutive Team Structure
County Executive Chris Coons
General Manager Anne Farley
Community Service Administrator Diane Brown
County Executive Chris Coons
General Manager Anne Farley
Community Service Administrator Diane Brown
http://www.sportingchanceproject.net/partners.htm
Team Selection ProcessTeam Selection Process
Employees are hired and appointed
Appointed Positions are set by Government
Other position decisions made in library
Employees are hired and appointed
Appointed Positions are set by Government
Other position decisions made in library
http://dsmedia.ign.com/ds/image/article/672/672422/blog-images-20060906041132658.jpg
What Makes the Team A TeamWhat Makes the Team A Team
Orientation
Training
Staff Development Day
Orientation
Training
Staff Development Day
http://www.epstraining.co.uk/users/www.epstraining.co.uk/upload/fire%20safety%20training.gif
What makes the Mission?What makes the Mission?
Domain
Patrons Targeted
Products and Services Promoted
Domain
Patrons Targeted
Products and Services Promoted
http://bishopgsu.co.uk/files/mission.gif
What is the purpose of a Mission?
What is the purpose of a Mission?
To formalize a purpose
To formalize core values Customer satisfaction Innovation Team building
To formalize a purpose
To formalize core values Customer satisfaction Innovation Team building
http://www.swagelok.com/images/cmi/imageLibrary/careers/VisionMissionValues.jpg
New Castle County Libraries
New Castle County Libraries
There is a new mission that was not so clear before
Now is the perfect time to bring it to the light!
There is a new mission that was not so clear before
Now is the perfect time to bring it to the light!
http://mindhacks.org/wp-content/uploads/CreativityExercises_100A3/IdeaDrawingXSmall4.jpg
What time is It Team?What time is It Team?
Game Time!Game Time!
Mission ImpossibleMission Impossible
Possible!Possible!
Lets Complete A Mission!Lets Complete A Mission!
Throw out some ideas of what can be done to make the mission more noticeable.
DON’T FORGET what makes a mission!
Throw out some ideas of what can be done to make the mission more noticeable.
DON’T FORGET what makes a mission!
http://powrightbetweentheeyes.typepad.com/photos/uncategorized/2007/09/16/ideas.jpg
Our Proposed Mission Awareness Idea
Our Proposed Mission Awareness Idea
Presence in library
Library cards
Main page of website
Presence in library
Library cards
Main page of website
http://getentrepreneurial.com/images/effective-mission-statement.jpg
What inspires Team CultureWhat inspires Team Culture
How the community views libraries
Why an inspiration to public
What staff involvement with community
How the community views libraries
Why an inspiration to public
What staff involvement with community
http://www.nccde.org/library/home/webpage16.asp
How the team encourages culture…
How the team encourages culture…
Floor plan and layout inside libraries
Computers, desks and seating
Images and pictures on display
Ease of receiving assistance
Floor plan and layout inside libraries
Computers, desks and seating
Images and pictures on display
Ease of receiving assistance
http://pro.corbis.com/search/Enlargement.aspx?CID=isg&mediauid=5C5FEA1A-C126-46B4-B3BB-35614F772D2F
Team PoliticsTeam Politics
Allocation of resources: Taxes
Grants
Aids
Allocation of resources: Taxes
Grants
Aids
http://www.thegoodblogs.com/images/us_politics.png
Library ExpendituresLibrary Expenditures
Renovations
Modern technology
New text editions
Renovations
Modern technology
New text editions
http://artfiles.art.com/images/-/Money-Print-C10055084.jpeg
Who makes the decisions?Who makes the decisions?
Hiring/appointing
Authority
Conflict resolution
Hiring/appointing
Authority
Conflict resolution
http://fiftyonefiftyone.com/uploaded_images/Decisions-714972.jpg
What time is It Team?What time is It Team?
Game Time!Game Time!
TechnologyTechnology
Greater Dependence on Technology Print and Multimedia
Sources Social Entertainment Goodbye Card
Catalog Database Expansion
Libraries Must Follow Suit
Greater Dependence on Technology Print and Multimedia
Sources Social Entertainment Goodbye Card
Catalog Database Expansion
Libraries Must Follow Suit
www.vitrutech.com
TechnologyTechnology
Employee Technology Use
Patron Technology Use
Modules and Seminars
Employee Technology Use
Patron Technology Use
Modules and Seminars
http://www.newsdesk.umd.edu/images/MiscPics/rage/3.jpg
Patron Online ToolsPatron Online Tools
Ask a Librarian
Using the Catalog
Searching the Web
Ask a Librarian
Using the Catalog
Searching the Web
http://www.nccde.org/library/home/webpage4.asp
Our Fairy Tale LibraryOur Fairy Tale Library
New Castle County LibrariesNew Castle County Libraries
AppoquiniminkBearBrandywine HundredClaymontCorbit-CallowayElsmere HockessinKirkwood HighwayNewarkNew CastleWoodlawnDelaware CityWilmington Institute
AppoquiniminkBearBrandywine HundredClaymontCorbit-CallowayElsmere HockessinKirkwood HighwayNewarkNew CastleWoodlawnDelaware CityWilmington Institute
http://www.nccde.org/library/home/webpage18.asp
Human Resource ChangeHuman Resource Change
Cross library training
Personal development
Librarians more Patron Service oriented
Cross library training
Personal development
Librarians more Patron Service oriented
http://customersrock.files.wordpress.com/2007/03/customer-service.jpg
Mission ChangeMission Change
Presence in library
Library cards
Main page of website
Presence in library
Library cards
Main page of website
http://www.ambassadorrecovery.com/img/our_team/circle_of_hands.jpg
Increase awareness to young adults
Revamp interior for mature patrons
Increase awareness to young adults
Revamp interior for mature patrons
Symbolic ChangeSymbolic Change
http://www.usn.edu/library
Allocation of resources
Library expenditures
Who makes decisions?
Allocation of resources
Library expenditures
Who makes decisions?
PoliticalPolitical
http://www.winona.edu/grants/images/budget%20green.jpg
Technological Upgrade!Technological Upgrade!
Website Uniformity
Software Upgrades
Online Librarian Chat Rooms
Website Uniformity
Software Upgrades
Online Librarian Chat Rooms
http://www.cnq.ca/Storage.asp?StorageID=88814&SiteLanguageID=1
THANK YOU!THANK YOU!
Are there any Questions?Are there any Questions?