New Car Sales Management Barbara RuizJM Lexus Summer Internship 2015

JM Lexus

It’s been a pleasure…

#1 Volume Lexus dealership

Unique culture

Work in multiple Departments

Projects Deal Flow

CSI Calls

BDC

Broker Deals

Inventory

Sales

Deal Flow Record deal information

Work with accounting department

Search for missing documents

Contact managers

Customer Service Index (CSI)

Call customers

Ask about their vehicles

Solve or report issues

Encourage customers to complete survey

Follow up

Business Development Center (BDC)

Confirm appointments

Reschedule appointments

Keep track of updates with BDC Specialists

Broker DealsMiddle man

Identical to Product Specialist

One team

Market expansion

Delivery

Inventory

Checking cars in

Inspect for damage

Organize vehicle package

Transport vehicles

SalesSales is a science

Unique system and tour

Customer relationship

Satisfaction is everything

Never give up

Lessons Learned

Cooperation

Communication

Organization

Determination

Open Mind

Appreciation

Responsibility

Opportunity

Motivation

Team work

“You will be surprised at the momentum we can gain together. We are a

terrific team and now that I have said it, let’s show

everybody how true it is.” -Jim

Moran

Thank You

Hieu Vo Peter Montans