Netspace Education User Guideadmin.education.netspace.net.au/edu_guide_v4.3.pdf · EDUCATION USER GUIDE ... [email protected] 1.3. Mailing List The preferred method

EDUCATION USER GUIDE

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Netspace Education User Guide (Version 4.3)


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Table of Contents

1. IMPORTANT INFORMATION - CONTACTING NETSPACE ................................................................... 5

1.1. TECHNICAL SUPPORT ................................................................................................................................ 5 1.2. CUSTOMER SERVICE ................................................................................................................................. 5 1.3. MAILING LIST .............................................................................................................................................. 5 1.4. ESCALATION PATH ..................................................................................................................................... 6

1.4.1. Step 1 ................................................................................................................................................... 6 1.4.2. Step 2 ................................................................................................................................................... 6 1.4.3. Team Leader ....................................................................................................................................... 6 1.4.4. Contact Centre Management ............................................................................................................ 6

2. BASIC NETWORK TOPOLOGY ................................................................................................................... 7

3. ACCESS CONTROL SYSTEM - ACS .......................................................................................................... 8

3.1. NEWS AND UPDATES ................................................................................................................................. 9 3.2. HELP AND RESOURCES ........................................................................................................................... 10 3.3. ACCESS CONTROL ................................................................................................................................... 11

3.3.1. Networks ............................................................................................................................................ 12 3.3.2. Setting Network Level Access ........................................................................................................ 13 3.3.3. Setting Network Time Restrictions ................................................................................................. 14 3.3.4. Setting Network Custom Blocks / Allows – Network ................................................................... 15 3.3.5. Groups ................................................................................................................................................ 17 3.3.6. Setting Network Custom Blocks / Allows – Group ....................................................................... 19 3.3.7. Users .................................................................................................................................................. 20 3.3.8. Batch Import ...................................................................................................................................... 22 3.3.9. Batch Export ...................................................................................................................................... 24 3.3.10. Delete All Users ........................................................................................................................... 26 3.3.11. ACS for End Users ...................................................................................................................... 27

4. PROXY SERVER............................................................................................................................................ 28

4.1. ACS PROXY ............................................................................................................................................. 28 4.1.1. Global Block / Allow.......................................................................................................................... 29

5. EDUPASS PROXY CONFIGURATION ...................................................................................................... 30

6. MANAGING USAGE ...................................................................................................................................... 32

6.1. PERMSTATS ............................................................................................................................................. 33 6.2. ACS WEB LOGS ...................................................................................................................................... 35 6.3. MAIL SYSTEM ........................................................................................................................................... 36 6.4. POP3 / IMAP .......................................................................................................................................... 37 6.5. WEBMAIL .................................................................................................................................................. 38

6.5.1. Webmail - Large Icons ..................................................................................................................... 39 6.5.2. Bad Word Filtering ............................................................................................................................ 40

6.6. MAIL FORWARDING .................................................................................................................................. 41 6.7. SPAM FILTERING ...................................................................................................................................... 41 6.8. EMAIL - WHITE / BLACK LIST ................................................................................................................... 42 6.9. VIRUS FILTERING ..................................................................................................................................... 43


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7. VIRTUAL WEB SERVER .............................................................................................................................. 44

7.1. VWS CONTROL PANEL - PLESK .............................................................................................................. 44 7.2. UPLOADING FILES TO VWS VIA PLESK ................................................................................................... 46 7.3. SITE PREVIEW .......................................................................................................................................... 48 7.4. PLESK PROTECTED DIRECTORIES .......................................................................................................... 48 7.5. SSH ACCESS ........................................................................................................................................... 50 7.6. SCRIPTING................................................................................................................................................ 51 7.7. DATABASES .............................................................................................................................................. 51 7.8. APPLICATION VAULT ................................................................................................................................ 52

7.8.1. How do I install an application? ...................................................................................................... 52 7.8.2. How do I uninstall an application? ................................................................................................. 56

7.9. DNS MANAGEMENT ................................................................................................................................. 57 7.9.1. What is DNS? .................................................................................................................................... 57 7.9.2. How does DNS work? ...................................................................................................................... 57 7.9.3. What types of DNS records are there? ......................................................................................... 58 7.9.4. How long will it take for any DNS record to update? ................................................................... 59 7.9.5. Using the DNS Interface .................................................................................................................. 59 7.9.6. How do I add a DNS record? .......................................................................................................... 60 7.9.7. How do I edit a DNS record? .......................................................................................................... 62 7.9.8. How do I delete a DNS record? ...................................................................................................... 64

7.10. DOMAIN ALIASES ..................................................................................................................................... 66 7.11. SUBDOMAINS ........................................................................................................................................... 67

8. FTP ................................................................................................................................................................... 69

9. ONSITE SERVICES ....................................................................................................................................... 70

10. INDEX ............................................................................................................................................................... 71

11. FAQ’S ............................................................................................................................................................... 73

12. GLOSSARY ..................................................................................................................................................... 74

13. DOCUMENT CONTROL ............................................................................................................................... 76


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Welcome to Netspace! Netspace is proud to have been chosen as the sole provider for the eduSTAR.ISP centralized Internet Service. Netspace services over 1650 schools and is the single largest Education ISP. We hope that this short guide on how to set up and use your school‟s service is helpful, and makes the transition to Netspace a smooth and pleasurable one. Please feel free to contact us for support and assistance at any stage of your service. Mike D‟Monte Business Development and Product Manager – Education Netspace Online Systems Pty Ltd 693 Camberwell Rd, Camberwell VIC 3124 [email protected]

mailto:[email protected]


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1. Important Information - Contacting Netspace Should you require any assistance with your VicSmart service, our Customer Service and Support Department contact details are listed below.

1.1. Technical Support

These are priority numbers for your use. Tech Support Team Hours: 8.00am to 6.30pm - Monday to Friday. Phone: 03 9811 0076 Fax: 03 9811 0029 A team member will respond to a request submitted through these numbers within four business hours. You can also contact the team via email and even leave feedback - Please email any comments you may have on our service, support or product to this address. Email: [email protected]

1.2. Customer Service

Education Customer Service Team Hours: 8.30am to 6.00pm - Monday to Friday Phone: 1300 008 009 Email: [email protected]

1.3. Mailing List

The preferred method of informing you of updates to our service is through two mailing-lists for which you are able to subscribe to. Edustar.isp - The „Edustar.isp‟ mailing list is primarily used for providing updates of a non-technical manner. Updates on our plans and services are sent to subscribers of this list. To signup: Browse to http://lists.netspace.net.au/mailman/listinfo/Edustar.isp - Fill in the relevant details so that the automated mails can find the correct mailbox. Edustar.isp-tech – The „Edustar.isp-tech‟ mailing list is primarily providing updates of a technical nature – upgrades, planned maintenance etc are advised via this mailing list. To signup: Browse to http://lists.netspace.net.au/mailman/listinfo/Edustar.isp-tech - Fill in the relevant details so that the automated mails can find the correct mailbox.



http://lists.netspace.net.au/mailman/listinfo/Edustar.isp

http://lists.netspace.net.au/mailman/listinfo/Edustar.isp-tech


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1.4. Escalation Path

At Netspace we take Complaints very seriously. In the event we get it wrong we will rectify the matter as quickly as possible. We aim to resolve your Complaints promptly and fairly with your first contact. We ensure that we have trained, professional staff who are empowered to deal with your enquiry. If you are not satisfied with the outcome of your first contact, Netspace has an internal escalation process to assist you in resolving your Complaint. This process is designed to make it as simple as possible for you to resolve your issue and the best results are achieved by following these easy steps below. In all levels of escalation the Netspace representative will commit to keeping you updated on the progress of your matter.

1.4.1. Step 1

If you have a Complaint or issue you would like to discuss with Netspace, your first contact will be with one of our skilled Level 1 Consultants. These Consultants have access to a variety of internal tools and are empowered to resolve simple disputes and complaints.

1.4.2. Step 2

If you are not satisfied with the solution presented by a Level 1 Consultant, you can ask to have your Complaint escalated to a Level 2 consultant. Level 2 Consultants are more experienced staff members and subject matter experts who are equipped to handle more complex issues and complaints. Level 2 Consultants are empowered to offer alternative solutions.

1.4.3. Team Leader

If you are not satisfied with the resolution offered by a Level 2 Consultant you can request to have your Complaint escalated to a Team Leader who will take ownership of the matter and continue to work with you until resolution. A Level 2 Consultant and Team Leader may enlist the assistance and advice of other relevant teams, including our specialised Customer Care team, who will assist in reviewing the dispute and offer alternative solutions to achieve a satisfactory outcome.

1.4.4. Contact Centre Management

If your Complaint is unable to be resolved by any of the previous steps you can request to have your case escalated further. At this stage, your Complaint may be handled by either the Contact Centre Manager or the Operations Manager, who will liaise with the Customer Care Team in order to ensure a fair and reasonable approach has been taken. If you remain unsatisfied, Contact Centre Management may escalate your issue internally to our Senior Management Team. In the unlikely event that your Complaint cannot be resolved internally you can escalate your Complaint to the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort that deals with Complaints that consumers have been unable to resolve with the Telephone or Internet Company. Both Netspace and the TIO request that you make all reasonable attempts to resolve your Complaint with us using our Complaints Procedure before contacting the TIO.


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2. Basic Network Topology

VicSmart / DEECD

School A School B

Internet

HP Data Centre

Other Traffic

Router located:

Netspace VIC

Proxy Cluster

Load Traffic

Manager

1Gbit 1.5 Gbit

Burwood VIC


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3. Access Control System - ACS This section provides an overview of the Netspace Access Control System, together

with instructions on how to administer it. You will be supplied with your default admin credentials at cut-over time. Any time that you need your admin credentials re-sent to

you, simply request this through our support team. The support team will then fax these to the school or email to the school‟s EduMail account.

We do not give out admin credentials verbally over the phone for security reasons.

You will only be able to undertake these tasks once you have been set up on the ACS and have received your credentials; however it is worth familiarizing yourself with the contents of this section beforehand.

IMPORTANT DETAILS

ACS Admin URL: http://admin.education.netspace.net.au/

Default admin user: [email protected]

Password: As per notification provided to you on setup

Upstream Proxy: proxy.education.netspace.net.au port: 8080

Once you have received notification that your school has been set-up to use the ACS

you can access the admin page: http://admin.education.netspace.net.au/

You will then be prompted for your username and password.

http://admin.education.netspace.net.au/




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When logging in from within the school, your school‟s domain will be displayed at the

bottom of the page and you will be able to log in using the username alone. Example: postmaster

When you are outside of the school; but are within the education cloud, you must log in

using the full username. Example: [email protected]

Users with administration privileges will then see the ACS „News and Updates‟ page.

3.1. News and Updates

The „News and Updates‟ page lists posts on: service status, updates, and upgrades.

Recent posts that are no longer current can be found by clicking the tab titled „Resolved

news items.‟ You can return to this page by clicking the link titled „News and updates‟ under

„Information‟ on the left-hand menu.



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3.2. Help and Resources

On the left-hand menu is the „Help and resources‟ page.

On this page you can find links to documentation such as the latest copy of the

„Education User Guide‟ you are reading now, an FAQ, advisory guides, as well as forms related to your Netspace Service and Netspace contact information.


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3.3. Access Control

The ACS allows you to set an ACL (Access Control List) or rule at the user, group, and

network levels.

The following is a table of all available options for each of the ACL elements, and what restrictions are imposed on each element.

User Group Network Description

Edulist Edulist Edulist Block sites based on Edulist sites list

Filtered Filtered Filtered Block sited based on Filter sites

list

No Access No Access No Access Block all Access

Authentication

Required

Force all users to login before being able to browse (Network

Level ACL equivalent to ‘Filter’)

Unfiltered Browsing access only blocked

by Black Listed items

Inherited from Group

Inherit ACL from parent Group

Note: Users do not need to have a ‘User’ ACL.

The ACL‟s follow a hierarchy where one will impose itself on another element.


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3.3.1. Networks

The Networks overview screen is linked from the „Access Control‟ menu.

All networks associated with your school are tabled on this page.

The first column contains the name of the network.

„Admin‟ for the Administration network

„Curric‟ for the Curriculum network

„DMZ‟ for any on-site hosted services

The second column contains the IP address associated with the network.

The third column contains the access level set for users of the network.


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3.3.2. Setting Network Level Access

Networks can be configured independently though the drop down menu in the Network area - to any one of the following access levels:

Edulist – Users can only access sites on DEECD‟s - Education Resource List. This list is updated nightly directly from DEECD.

Filtered – Users have access filtered by our Content Keeper servers.

No Access – No access is available. To enable an ACL, select it from the ACL

list and click on „Update‟. Changes take effect immediately.

Authentication Required – Users must authenticate using their ACS credentials.

Access rights are determined using group and user ACL‟s.

Once the network configuration has been selected you will need to update the network

by clicking on the „Update‟ button.


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3.3.3. Setting Network Time Restrictions

Access to the network can be scheduled to fit in to business hours of the school. The settings apply to all users regardless of their status in the ACS. This means that if

anyone at the school was to do work outside of normal network hours the setting would need to be adjusted to suit.

Network times can be as flexible or strict as you need them to be, meaning that you do not have to set them just to the opening hours of the school, but could offer a solution

where work could be completed outside of normal school hours – Thus enabling the administration and teaching staff access to the network for after hours.

From a security point of view it also provides a restricted network that would make outside access to it almost impossible due to the locked-down nature of the network.

In the image below you can see the drop down boxes that will enable you to set up the parameters for the network restrictions. You can create overlapping time periods without

any consequences. Any time periods that are not specified will be subjected to a block from the network in question

In the example above the settings for this network has been set to remain open 24hours a day 7 days a week – This configuration can be updated or deleted using the buttons

under the „Manage‟ column.


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3.3.4. Setting Network Custom Blocks / Allows – Network

Access to individual sites can also be set on independently on each network or group. This functionality works based on domain names not on IP addresses.

Below is the location of the Black / White list for the network configuration.

Once selected the following screen is displayed.

Above you can see „Flickr.com‟ and „ebay.com.au‟ have been blacklisted.


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In the above examples a „*‟ has been used as a wildcard to capture and sub-domains that may appear in the future.

The wildcard can be used any of the domain fields – To assist in capturing all possible permutations

Example: *.google.com – would block things like ‘www.google.com’ and

‘mail.google.com’ To add a new domain, type it into the textbox beside „Black / White List‟ (multiple entries

can be entered separated by a space), set the „State‟ to either Black or White as appropriate and then click on „Add.‟ To update or delete an existing entry, alter the

relevant field and then click on Update or Delete. Note: White listed entries may take up to 20 minutes to be applied. Black listed entries

take effect immediately and over-ride white list entries.


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3.3.5. Groups

Groups are administered via the „Groups‟ link under the „Access Control‟ section of the left-hand side menu. Clicking this link will

present you with an overview page containing a table of groups. By default you will have one group named „Admin‟ containing the

„postmaster‟ user, this is the primary account that Netspace configures initially for each location. From this position you can

add new groups.

The ACL set for a group along with its members are displayed in the columns „Access‟ and „Members‟ respectively. Groups with

administration privileges on the ACS will have a tick in the „Admin‟ column. You will likely wish to create at least one other

group that does not have Admin privileges.

To add a group - Click on the „Add New Group‟ tab.

You will be prompted for: A name for the new group, whether they should have Admin privileges, and to select an ACL (Access). Once you have entered the appropriate

details, click on „Add.‟


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To modify or delete a group, click its name. You may then update the relevant fields and select „Update‟ or if you would like to delete a group, select the link titled „Delete this

group.‟ Deleting a group will result in any members of that group being moved to a group

named „Orphaned‟ – Who by default have no access.

The following will display:


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3.3.6. Setting Network Custom Blocks / Allows – Group

The setting of the blocks at a Group level is the same principals as when setting Black / White listed sites at a Network level. See page 15.

Example 1: A science teacher thought that it would be great if their students had access to Gmail so

that they could practice social interaction – So they arranged at a Group level to set ‘mail.google.com’ as a White listed site. However the decision has been made at an

administrator level of the Network to have ‘*.google.com’ set as a Black listed site and therefore no access to ‘mail.google.com’ was the result.

Example 2: A maths teacher is concerned by the amount of distraction that is taking place in class due to the over use of social networking sites like facebook – So they arrange at a

Group level to set *.facebook.com’ as a black listed site. However the decision had been made at the Network level to allow access to the site and have it White listed and

therefore they have access to ‘www.facebook.com’

It is therefore important for all groups to communicate to the Postmaster / Admin of the

network so that there is no confusion as to what content has been Black / White listed at the Network level.

As you can see below the interface for setting the Group Black / White listings are almost identical to those at the Network level.


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3.3.7. Users

Users are created in the ACS for the dual purposes of user based email accounts and authenticated proxy access.

Usernames in the ACS follow the same conventions as the prefix of an email address – that is they must be all lowercase and

made up of only alphanumeric characters.

Users can be managed by clicking „Users‟ under „Access Control‟ on the left-hand side of the ACS – This brings up the overview screen.


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To add a user - Click on „Add new user‟ tab.

Fill in the following detai ls:

User‟s Name (eg. Anthony Smith, Anthony etc.)

Username

Password (twice for the purposes of validation)

Select the appropriate Group (eg. Admin, Student Grade 10, Teacher etc.)

Select the User ACL

Confirm the checkbox for Email Enabled – on / off

o This controls whether the user has an email account. If this option is enabled, you must run the „Synchronise to Mail‟ utility after creating the user.

If you have a large number of users that need to be created it would be more efficient to

use the „Batch import‟ facility rather than creating individual users. To edit a user, simply click their name on the „Users Overview‟ page and make the

necessary changes, and then hit „Update user‟ to confirm the changes to the user account.


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3.3.8. Batch Import

The Batch Import page allows you to upload a file containing existing user information or creates new users and is found by clicking „Batch import‟ on the „Users Overview‟

page.


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To import a file:

Click the „Browse button‟

Find and select the file

Click on „ Import Users‟ The format must be a comma separated (CSV) text fi le - With the following fields in

listed order.

Examples of a valid format for import:

Garrett Wang,gwang,drwho123,Admin,Filtered,N

Anthony Hall,ahall,dr3vil77,Staff,Filtered,Y Mark Famiglietti,mfami,23jordan,Student,Filtered,Y

Note: Observe that there are no gaps between any of the fields – A good way of creating a CSV file is to use a spread sheet application and save the output information

as ‘.csv’ (comma delimited)

Any lines that contain errors are skipped and are not added to the import.

During the Import process errors may occur for any of the following reasons.

Line contains an incorrect number of commas

Line contains a Group name that does not exist

Line contains an Invalid User ACL Once the process is completed you will see details of the import above the Users frame.

If any errors occur, make the necessary adjustment and re-import the data.

If you are still unable to resolve the problem, please feel free to contact our support team and request assistance in the import process.

Full Name,Username,Password,Group,User ACL,Email Enabled


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3.3.9. Batch Export

To export the User information from the ACS, select „Batch export‟ tab from the „page and then click the „Export Users‟ button.

The exported data will include one line / record for each user and contain the same fields as when compiling a User Import this information can be either saved or opened

Full Name,Username,Password,Group,User ACL,Email Enabled


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The information will be in the same CSV file format as outlined above with the exception

that users passwords will appear as {crypt} followed by the password in an encrypted format.

The ACS is then forced to import the password in its raw form – This is done to ensure that user access remains secure and does not open any opportunities for this important

information to be compromised if the details were to become public.

The „Batch export‟ is a great way to create backups of the users on the network. With the exported data being so easy to import it makes sense to create a backup.


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3.3.10. Delete All Users

This is a feature that is useful whilst making bulk changes to the users of the network. Deleting all users will create a clean slate where new users can be imported using the

„Batch import‟ or be created again from scratch manually. With the clean list you can work on creating a new list of users by using a spreadsheet

or text editor and creating a CSV file. The new data could also be generated from a backup of the data that might have been created by the „Batch export‟ feature.

As the „Postmaster‟ is the default account with Administration privileges, it is the only account that is not deleted using this feature.

To access this feature, click „Delete ALL users‟ from the tab and follow the prompts.

The process not only allows you to remove all existing users from the ACS, it a lso enables you to remove users from the Mail system after you press the button

„Synchronise Mail‟ has been run.


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3.3.11. ACS for End Users

Users without administrative privi leges can also log in to: http://admin.education.netspace.net.au - Where they are provided with a limited

interface for configuring email forwards.

Email forwarding is a good solution for a user that needs their incoming mail re -routed to a different mailbox.

Example: A staff member has gone on long service leave and does not have access to their normal education network. They may want to remain in contact and see what is

happening at the school, so they could create email forwards to private email addresses that they have access to around the globe.

Once the email has been added it is listed below the Email Forward box – With a check box next to it that enables you to remove any of the associated addresses.

Once the box is checked they will only be removed once you hit the update button.



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4. Proxy Server

Netspace provides access to an upstream proxy for filtering of web traffic. To access web sites outside the Education network the proxy must be used.

Appropriate proxy exceptions should be placed in web browsers to avoid traffic that could be served via by the DEECD network being served from Netspace‟s Education

Proxy Server.

4.1. ACS Proxy

The ACS proxy server allows for a mixture of access types. Using the ACS proxy also enables access to be set based on the User, Group or Network.

The Proxy logs browsing history and allows for custom, per network Black / White listing

of websites. To use the ACS proxy - Use the following settings:

Proxy : proxy.education.netspace.net.au Port : 8080


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4.1.1. Global Block / Allow

The ACS administration interface also allows for URLs to be submitted to our education support team for reclassification for all

schools. We encourage the use of the ACS proxy to allow for an

immediate block of inappropriate material

However we would request that any URL‟s that are discovered that are in displaying inappropriate content are submitted to Netspace via the „Global block submission‟ page. This request is

so that all schools can be filtered from inappropriate material.

To submit a URL for global reclassification - Select „Global block submission‟ tab from the „Networks‟ section of the ACS

The page will then prompt for:

URL – The URL of the site in question

Comment - On the URL – i.e. A brief description

Status – Whether the site needs to be set as: Block or Allow

There may be situations where a site needs to be re-classified to „Allow‟ it. These would

need to be considered by DEECD and would only happen in some very rare circumstances where a site‟s content may have been significantly altered since its first classification.


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5. eduPaSS Proxy Configuration The following outlines the basic configuration settings required for configuring an eduPaSS proxy to connect via the Education proxy server.

Netspace provides this guide for informational purposes only, any queries regarding

more advanced configuration or troubleshooting of an eduPaSS proxy should be addressed to DEECD Broadband Team.

After logging in to the eduPaSS proxy server:

Select the services tab

Select the Web Proxy link in the services menu

In the „Upstream proxy (host:port)‟ field enter the following:

cache_peer proxy.education.netspace.net.au parent 8080 7 no-query no-netdb-exchange no-digest login=PASS

The „transparent‟ option must not be set if you are using the proxy‟s authentication

service Then select the „enabled‟ check box and click the „Save‟ button


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The Web Proxy service should now be running.

To verify: Select the “Server Status” tab and check that the Web Proxy Service is running and „green‟

To ensure the eduPaSS is connecting to the upstream proxy server, try browsing to a

website.


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6. Managing Usage Managing the school‟s data usage will an ongoing task. And one that is extremely important to the smooth running of the school and its networks.

It is recommended that regular checks of the download quota are carried out so that an

understanding of what is „normal‟ for the school is identified and what your needs are likely to be in the future if the school was to expand its staff / student numbers.

Netspace have the tools that will assist in interpreting the data.

These tools are:

Permstats

ACS Web Logs

Weblogs

By using the Permstats tool you can easily identify problem days where the network has

seen significant impact from the users‟ usage. Once the day has been identified you can drill down using the Web Logs on that day

which in turn will reduce the workload. It will save time through not having to scan though the logs for each day for each individual user in an attempt to identify the issue.


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6.1. Permstats

Permstats will show a breakdown of your daily usage for a particular month. It is available by clicking the „Permstats‟ link

located under „Access Reports‟ on the left-hand side menu within the ACS.

Next you will be presented with the Permstats login screen.

Input your credentials

Then select the month you with to report against

Leave the connection as – ADSL/Vicone/Education/ Permanent Dialup

Click on Generate Report

An example of the report is on the following page.


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After clicking to generate the report you will be presented with usage for the month that

was selected. Netspace recommends that you monitor the usage through Permstats on a weekly

basis to ensure accurate understanding of the data usage.

This report used in conjunction with Web Logs – will enable you to isolate large data users and also identify trends in data usage.


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6.2. ACS Web Logs

The ACS proxy service has the ability to generate access logs of a particular IP on the network.

Click „ACS Web Logs‟ found under „Access Reports‟ on the left-hand side of the ACS.

You will then be prompted to select the Date (A calendar will

appear when the field is clicked) and Network. Then the choice of who should be notified via email.

Once the request has been submitted the logs will be processed.

When the logs are ready for viewing, an email that includes a URL for viewing the logs will be sent to the appropriate admin, or to the specified address under the „Email Notify‟

Note: The complexity of the log query submitted determines how long it takes for the logs to be prepared. Once prepared, the logs will be

available for download for up to 72 hours.


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6.3. Mail System

The features of the Netspace email service such as Spam & Virus Filtering, Real-time Block Lists and White / Black lists can only be configured from the ACS web interface.

Email addresses and passwords are created based on the user information stored in

the ACS. As outlined in the section on the „User‟. To enable email for a user simply tick the „Email

Enabled‟ option when adding or editing a user.

PLEASE NOTE: There is a new change to the mail system.

Previously you used to have to „synchronise mail‟ once any mail configurations were changed, or users modified.

With the new process in place the „synchronising‟ happens live – Whenever user details are added, modified or deleted.

The only time you will need to synchronise the mail is upon the initial configuration of the users.


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6.4. POP3 / IMAP

Support for both POP3 and IMAP email clients is provided. Be aware that if you are

considering using IMAP you will have to manage the contents of your mailbox stringently as IMAP will not remove copies of messages transferred to your local mail

client. For both POP3 and IMAP the username is the full email address.

Example: [email protected]

The password is the same as for the ACS.

An SMTP service is also available to send email.

Server settings:

Service Hostname Port

IMAP imap.netspace.net.au 143

POP pop.netspace.net.au 110

SMTP smtp.netspace.net.au 25


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6.5. Webmail

A custom webmail platform is available for all schools.

It can be accessed by browsing to:

http://webmail.exampleschool.vic.edu.au – Where the „exampleschool‟ is the name of the school.

To log in to webmail, the user simply enters their username and

their password as the schools domain is automatically appended to the webmail interface.

http://webmail.exampleschool.vic.edu.au/


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6.5.1. Webmail - Large Icons

Netspace offers a complete mail interface – Including an address book, local folders, and search.

The webmail interface can be configured to use an alternative theme that uses a large icon set to improve its accessibility. An example screenshot of the larger interface

follows:

To enable this theme for all users, browse to the „Webmail Overview‟ page by clicking

the „Webmail‟ link under „Mail Utilities‟ on the side menu. Then click the „ Icon Options‟ link.

Select „Use Large Webmail Icons‟ and then select „Update Webmail Icon Settings‟.

Changes will take effect immediately.


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6.5.2. Bad Word Filtering

The „Bad Word Filtering‟ engine censors words that match a pre-defined list of offensive content. Message bodies will still be visible but may be in part censored.

Bad-word filtering should be used in conjunction with school policy as decided upon by the school and the wider school community. Note that by enabling this feature an

uncensored copy of potentially offensive emails will be forwarded to the postmaster account for review.

To enable the Bad Word Filter, from the „Webmail‟ page select the link titled „Bad Word

Filter‟. Select „Enable Bad Word Filtering‟ and then select „Update‟. The list of bad words can be accessed by selecting „Bad Word List‟ – please be aware

that potentially offensive content may be listed on this page. Additional Bad Words can be added to simply by typing them into the text box at the bottom of the menu and

clicking on the Add button.

Note: You can add words that contain spaces or numbers. But complex characters l ike

‘$’ are not able to be defined with this system.


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6.6. Mail Forwarding

ACS users with administrative privileges can set email forwards for any account stored in the ACS. Email can be forwarded to up to five accounts for each user.

Users without administrative privileges can also set up their own

mail forwarding by logging into: http://admin.education.netspace.net.au

6.7. Spam Filtering

Spam Filtering can be enabled for the entire school via the

„Spam Filtering‟ link located under „Mail Utili ties‟ on the left-hand side of the ACS.

The Spam Filter works by assigning a rank to each email that comes in based on its content. The information is ranked by

different information like: the header format, its source, and its recipients etc. Generally any message ranked 10 or below can be regarded as safe.

The recommended setting for the Spam Filter would have it set

at rank 10; and then ensure that all reliable and important addresses have been „white listed‟ thus ensuring their successful delivery.

Ongoing adjustments may be needed over time, and should be

managed through the options on this screen. The Spam Filter can be enabled or disabled through this screen. (Disabled - Not Recommended)



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6.8. Email - White / Black List

You can configure a manual list of trusted and non-trusted email addresses within the „Spam Filtering‟ section of the ACS.

It is accessed by selecting „Manage White List‟ or „Manage Black List‟. The „White / Black‟ lists contain known good and bad email addresses respectively.

If you enable the spam filter, it is recommended that you „White List‟ any important addresses that would ensure that emails are received from these trusted addresses

regardless of their content.

Similarly, the „Black List‟ automatically discards emails regardless of their content if they come from a particular address that is known to be un-trusted or spam.

To add to either list, select the appropriate link from the menu at the top of the „Spam

Filtering‟ page, then enter the appropriate email addresses in the text box and click on „Update Email White List‟ or „Update Email Black List‟ as appropriate.

To remove an item from the list tick the „Remove‟ box beside the item and then click on „Update Email White List‟ or „Update Email Black List‟ as appropriate


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6.9. Virus Filtering

Virus Filtering can be enabled for the entire school via the „Virus Filtering‟ link located under „Mail Utilities‟ on the left-hand side of

the ACS.

We recommend that this be used in conjunction with virus

scanning software. ISP virus filtering service should not be seen as a substitute for desktop antivirus software.

To enable the virus filter, „Spam Filtering‟ must first be enabled. Once it is enabled, browse to the „Virus Filtering‟ page read

through the Declaration and then select „Enable email Virus Filtering‟ followed by clicking on „ I Agree‟, and virus filtering will be active.


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7. Virtual Web Server The Virtual Web Server (VWS) is based on the Plesk platform. This is an advanced web hosting platform which provides features such as full PHP and CGI support, MySQL and

PostgreSQL databases, traffic and usage reports, DNS management and a variety of web applications that can be activated through the Plesk Control Panel.

7.1. VWS Control Panel - Plesk

The VWS Control Panel can be accessed by selecting „Control

Panel‟ on the left-hand side of the ACS under the heading titled „VWS Utilities‟.

You will be presented with a login screen, enter your VWS/FTP username and password then click on the login button to

proceed.

After logging in for the first time, you will be prompted for a

contact telephone number and email address. Once these detai ls have been entered, you will be on the main

screen of the Control Panel.


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A brief explanation of some of the commonly used options available on the Control Panel follows:

Edit – Allows you to update the contact details for the VWS as well as the password.

Report – Generates a report detailing the domains, databases and traffic usage

of the site.

Traffic – shows an overview of the amount of traffic used by your VWS as well as a breakdown of how that traffic was used.

Further configuration options are found by selecting your domain from the domain‟s

name list.

These options include Databases and the Application vault which are covered in more detail later in the document, as well as a Log Manager which allows you to view and download access, error, and transfer logs.


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7.2. Uploading files to VWS via Plesk

To upload files to your new VWS, you can now use the Plesk File Manager. You can access the „File Manager‟ by clicking on the „Home‟ icon.

Then click on your domain: Example: example.vicone.netspace.net.au

From „Hosting‟ click on „File Manager‟

From „File Manager‟ you can select directories to either upload or remove files that are available for your school domain.


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To upload a file to a directory, you will first need to click on the folder from the directory list in „File Manager,‟ then click on „Add New File.‟

From „Add New File,‟ make sure there is a dot on the radio button next to „Upload file.‟ Now click on „Browse‟ and select the file from where you have it stored on your computer.

Once you have the selected file, it is shown in „Path to file‟ click on the „OK‟ button. This

will now upload a file to the schools domain.

Note, you can back step to a previous Plesk location by clicking on the „Up Level‟ button

found on the top right of the Plesk screen.

From „File Manager‟ you can select directories that are available for your school

domain.


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7.3. Site Preview

When you have uploaded or edited your school domain files, you can see the changes that have been made to your domain by using Plesk „Site Preview.‟ From „File Manager

this is found by clicking „Up Level‟ in then the „Hosting‟ area.

When you select „Site Preview‟, a new webpage will open and show any changes that have been made to the domain. This tool is useful for viewing changes to the domain

before the domain has been updated in DNS.

7.4. Plesk Protected Directories

When using Plesk you can assign your domains directories so that they have password-protected access. This function allows secure documents to reside in the virtual domain.

You can create directories under either the standard virtual host accessible via http or

under the SSL virtual host accessible via the https protocol. Icons are used next to each directory to identify which virtual host type (either SSL or non-SSL). An open lock depicts non-SSL; a closed lock depicts SSL.

In Plesk, you can find „Protected Directories‟ by selecting „Home‟, then clicking the

„domain‟, then searching under in „Hosting‟ area. From „Protected Directories‟ you will have the option to „Add new directory‟ and also see

what protected directories are currently listed.


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To add a new directory, click on „Add New Directory‟. The next screen allows you to name the directory and assign its directory location, choose:

Non-SSL

SSL

cgi-bin

Now after creating this protected directory you will need to add a user(s) to access it.

First, click on a listed directory:

You will now see any users that have password access to the directory.

Click on the option „Add New User.‟

In the next screen you can now create a „New user‟ as well as specifying the „New

password.‟


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7.5. SSH Access

Plesk provides the use of an SSH access terminal. SSH allows data to be exchanged using a secure channel between two computers. This data is encrypted - SSH is

typically used to log into a remote machine and execute commands, it also supports tunnelling.

Common uses of SSH are:

Remote administration of the SSH server computer

Automated remote monitoring and management of servers

Port forwarding or tunnelling, an alternative to VPN

Securely mounting a directory on the server as a file system on the local

computer Note: There are security cautions to consider when using SSH as its use may cause

possible unauthorised access of information.

You can find the SSH Terminal from the start of Plesk by clicking on „Home‟ and then clicking on the specific domain. This is located in the „Hosting‟ area.

After clicking on „SSH Terminal‟ and typing in your Plesk username and password you

will then have a SSH terminal prompt to use. See below.


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7.6. Scripting

The VWS supports CGI and PHP scripting languages. CGI scripts should be placed in the cgi-bin folder and must have their permission set no higher than 755.

CGI scripts can reference:

Perl at: /usr/bin/perl

Sendmail at: /usr/sbin/sendmail

7.7. Databases

Database configuration can be accessed by selecting „Databases‟ after selecting the school‟s domain on the main page of the Control Panel.

Each VWS has access to one MySQL or PostgreSQL database. To add a database - Simply click: „Add Database‟, type the Database name and type

(MySQL or PostgreSQL) and click „OK.‟

A new database user should then be added so that the new database can be accessed. To add user: Select „Add new Database User‟.

You can now click on „DB WebAdmin‟ to administer your new database. To access your database from a CGI or PHP script, use the hostname „localhost‟.

Note: Netspace are unable to assist with database design or implementation.


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7.8. Application Vault

A wide variety of applications are available including calendars and content management systems. Some of these applications will require database access and

may require further configuration. Unfortunately, we are unable to provide full support on all of the available applications.

7.8.1. How do I install an application?

The Application Vault can be accessed via the Home button on the left menu.

In the Domains section select the domain you wish to install an application on.

On the next screen to load locate the Hosting section and select „Web Applications‟

Upon selecting „Web Applications‟ you will be presented with the application installation screen. This provides an option to install an application whilst also displaying any

currently installed applications.


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To proceed with an installation, click on Add New Application.

You will now be presented with a range of applications in two groups:

Personal

Web

See examples below:


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Select the application you wish to install by clicking the relevant Install button or hyperlink of the application name. In this case we are installing: „Joomla v1.5.15‟

The following screen will change dependant on the application, but it is usually a screen

that explains the version history.

Click on Install to continue – In most applications you will be presented with a licence agreement. You need to check the „ I agree‟ box so that the „Next‟ button is enabled.


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The example below displays some generic installation options that you may encounter

for the application you have selected for the site application. Once the required items have been specified - Click on „ Install‟ to proceed.

Once the application is complete you will be presented with a confirmation screen, confirming that it has been completed successfully.


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7.8.2. How do I uninstall an application?

Uninstalling an application is a simple reversal of the installation procedure:

Select the application you wish to uninstall by clicking the tick box to the left of screen

Click on the „Remove Selected‟ button

A „Removal confirmation‟ window will then be presented. Place a tick in the box that relates to the „Confirm removal‟ check-box, and click the OK button to proceed.

Upon successful removal of the site application you will be returned to the Installed Applications screen confirming that the site application has been uninstalled.


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7.9. DNS Management

The Plesk Control Panel provides schools with the ability to manage the DNS records for their respective education domain.

Although this will give schools greater control in terms of being able to update, add, or delete DNS records whenever they wish, it must be pointed out that a solid

understanding of how DNS works is critical to ensure proper administration of these records. An incorrect DNS record entry could mean that the school‟s web site suddenly becomes inaccessible and emails stop working.

Note: Please take care when modifying any DNS records.

7.9.1. What is DNS?

DNS stands for Domain Name System. It is sometimes referred to as Domain Name

Server or Domain Name Service.

It is a service which helps a computer to translate a fully qualified domain name into a numerical address.

Example: www.netspace.net.au into an IP numerical address - 210.15.254.234

DNS is necessary because computers can only communicate using numbers so there needs to be a way to map a fully qualified domain name into an IP address.

You may already be familiar with a similar system known as the White Pages. The White Pages maps names to their corresponding address and phone number. DNS is

simply an extension of the White Pages concept that maps fully qualified domain names to an IP address and vice versa.

7.9.2. How does DNS work?

When you enter a fully qualified domain name (eg: www.netspace.net.au) into your web

browser, your computer must first communicate with a name server to find out the IP address of www.netspace.net.au - The name server is running its own DNS software which contains a database of mappings it already knows.

If the name server knows the IP address for www.netspace.net.au it will send this

information back to your computer or else it will go and ask other name servers to see if they might know that address.

Through this process your computer will receive a reply from the name server telling it that www.netspace.net.au has an IP address of 210.15.254.234

Knowing the IP address now, your computer then requests the web page from the machine with IP address 210.15.254.234 and the data sent back to your computer gets

displayed on your web browser.

http://www.netspace.net.au/






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7.9.3. What types of DNS records are there?

DNS information for a specific domain is stored in a zone file.

Zone files commonly have the following records and a few others: SOA (start of authority)

State Of Authority records define key information about a zone such as how long o ther

name servers should cache information they receive about the zone and the administrative e-mail contact for the zone. NS (name server)

Name Server records specify the IP addresses of name servers listed for the zone.

A (address)

„A‟ records are the main mechanism for associating a host name for a particular domain

with an IP address.

Example: The A record for www.netspace.net.au points at 210.15.254.234 The host name is www and the domain name is netspace.net.au. Together

www.netspace.net.au is referred to as a fully qualified domain name (FQDN). CNAME (canonical name)

CNAME records are name aliases – or alternative possible names for the same thing.

Example: We might create a CNAME record: other.netspace.net.au and point it at www.netspace.net.au

This means „other.netspace.net.au‟ is another name for „www.netspace.net.au‟ and therefore will resolve to the same IP address.

MX (mail exchange)

Mail eXchanger records specify the mail servers which handle mail for the domain. When a remote mail server has a message addressed to [email protected], that mail server will query the name servers for netspace.net.au for the MX records for

the zone and then deliver the message to one of the mail servers identified by the MX record.






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7.9.4. How long will it take for any DNS record to update?

Generally after a DNS record has been updated it can take anywhere from 24 to 48 hours for the change to propagate to the rest of the Internet. This means that if you have modified your school web site to point to a different IP address, the web site will

not be instantly accessible from many parts of the Internet.

This is because name servers around the world cache DNS records to help speed things up and therefore must wait for the existing DNS record they have stored in their cache to expire before they will talk to other authorized name servers and receive the

updated DNS record for your web site.

7.9.5. Using the DNS Interface

To access the DNS Interface - Log into the Plesk through „Control Panel‟

Click on the Home link on the menu.

At the bottom of the page, click on your domain to bring up more tools.


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Under Services, click DNS Settings.

This will bring up the current DNS records for your domain and the available tools and options to help manage the DNS records.

7.9.6. How do I add a DNS record?

From the Tools menu - Click on Add Record

Select the „Record type‟ you wish to add from the drop down box.

Type the host name into the Enter domain name field

Type the IP address into the Enter IP address field.

Click OK to save the changes


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In this example an „A record‟ is being added.

An information bar will be displayed to advise you the DNS record was successfully added. It will also confirm that the changes to the DNS have not been saved yet, and to

confirm the details in the window below.

Once the update is confirmed you will then see the confirmation of the save.

You will also be able to see the DNS record added to the zone.


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7.9.7. How do I edit a DNS record?

Click on the Host you wish to edit.

This will bring up the edit resource record window. Edit the record type, host name (domain name) or IP address.

Click OK to save the changes – In this case changed to: „Testing2‟

An information bar will be displayed to advise you the DNS record was successfully

changed.

It will also confirm that the changes to the DNS have not been saved yet, and to confirm the details in the window below, similar to what you see when adding a DNS.


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Once you click on update you will see the confirmation of the competed change.

And you will then see the edited DNS is added to the zone.


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7.9.8. How do I delete a DNS record?

Select the DNS record(s) you wish to delete by placing a tick in the appropriate check box:

Click Remove Selected -

A confirmation message will appear

Tick Confirm removal and click OK


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An information bar will be displayed to advise you the DNS record has not been saved yet – And to click on „Update‟ to apply the changes.

Once it is complete – A confirmation screen is displayed and the DNS entry has been

removed.


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7.10. Domain Aliases

A domain alias is used to direct assign more than one domain to one web site.

Example: If you have the domain ‘example.edu.au” and set up as an alias the hosting account for ‘anotherexample.edu.au’ - Anyone browsing the web to ‘example.edu.au’

will be directed to ‘anotherexample.edu.au’ The „Domain Aliases‟ button is found in Plesk by clicking on „Home‟- And then clicking

on the specific domain. It is located in the „Domains‟ area.

After clicking on „Domain Aliases‟ you will be then see an option to „Add Domain Aliases‟ as well as see any other Aliases that have been attributed to the domain.

To add an alias, click on „Add Domain Alias‟. Now you can type in the domain name and specify any attributes the alias has in relation to the website.

Once complete you will see a confirmation of the created alias.


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7.11. Subdomains

In the Domain Name System (DNS) hierarchy, a subdomain is a domain that is part of a larger domain. To demonstrate, in regards to the domain – „mail.example.edu.au‟ –

„mail‟ is a subdomain of example.edu.au

A common use for a subdomain by an organisation is to assign a unique name to a particular department, function, or service related to the organisation.

You can access the „Subdomains‟ tool by clicking on „Home‟

Click on the specific domain.

„Subdomain‟ can be located in the „Hosting‟ area.

After clicking on „Subdomains‟ you can now see the „Add New Subdomain‟ tool as well as a list of all present Subdomains.

To add a subdomain, click on „Add New Subdomain‟


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In this screen you will have the option to name a subdomain – In this case „testspecial‟ Then assign „FTP‟ access and specify other services that may be available, if they are

required..

Once complete click „Ok‟ to finalise the settings

You will then see confirmation that the subdomain has been created successfully and it will be listed under the subdomain name list on the bottom of the screen.


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8. FTP There are several commonly used programs such as FileZilla, WS_FTP and CuteFTP.

The following demonstrates the basic use of the FTP Client – FileZilla. FileZilla is freely available from http://filezilla-project.org/ and is supported by Netspace support staff.

Using FileZilla FTP Client After starting FileZilla, the following details will need to be entered.

Address - eg. www.schooldomain.vic.edu.au

Username - eg. vschoolname

Password - eg. a1b2c3F

Note: Username and Password will be the same credentials that you use to log into Plesk.

Click on „QuickConnect‟ - The left-hand window will contain your local files and folders

whilst the right-hand window will contain the remote file and folders.

To upload a file or folder, drag it from the left-hand window to the right-hand

window.

To backup a file or folder, drag it from the right-hand window to the left-hand

window.

Note: Ensure your web site files and folders are stored within the /httpdocs/ folder.

http://filezilla-project.org/


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9. Onsite Services

Onsite Services on the Education network are coordinated and facilitated through the DEECD Broadband Team.

Please email: [email protected] to get started on setting up your onsite services in the Education DMZ.

Once the DEECD Education Team has determined the appropriate schema and setup

you can use our DNS self-management tools to create and apply all necessary DNS entries to support external connectivity to these services.



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10. Index

A

A record, 59 ACL, 8, 13, 14, 16, 18, 22, 24, 70, 72 ACS, 2, 10, 70

ACS Proxy, 2, 28 ACS Web Logs, 2, 32, 34, 35, 36

ACS Web Logs – Top 100, 2, 9, 32, 36 Admin, 8, 10, 15, 18, 20, 22, 24 Application Vault, 3, 47, 54, 55, 72

B

Bad Word Filtering, 2, 42

Batch Export, 2, 25 Batch Import, 2, 23, 24, 25 Blacklist, 2, 13, 19, 20, 28, 37, 44

C

Canonical Name, 59

Curric, 8, 15

D

DEECD, 9, 16, 28, 29, 30, 66, 70

DMZ, 15, 66, 70 DNS Management, 3, 58

Domain Alias, 3, 63, 72

E

Edulist, 8, 13, 14, 16, 70 eduPaSS Proxy, 2, 9, 30

F

Filtered, 8, 13, 14, 16, 24 FTP, 3, 46, 64, 65, 70

G

Global Block / Allow, 2, 29

I

IMAP, 2, 9, 39, 70


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M

Mail, 2, 8, 9, 22, 26, 37, 38, 41, 43, 45, 59, 71 Mail Exchange, 59 Managing Usage, 2, 32

P

Permstats, 2, 9, 32, 33, 34

Plesk Control Panel, 2, 46 POP3, 9, 39, 70

S

Scripting, 3, 53 Spam Filtering, 9

SSH Access, 3, 52, 71, 72 Start of Authority, 59

Subdomain, 64 Synchronise Mail, 2, 8, 22, 26, 37, 38

U

User, 21

V

Virtual Web Server, 2, 9, 46 Virus Filtering, 2, 9, 37, 45

W

Webmail, 2, 40, 41, 42, 69 Whitelist, 2, 14, 19, 20, 28, 37, 44, 58


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11. FAQ’s How do I block / un-block some of these sites that have a lot of sub-domains?

YouTube - Many schools wish to, through the white listing function, make available

access to certain YouTube resources. However the structure of YouTube is such that to make some resources available you must in fact make all of YouTube available.

If you have fully considered the ramifications of making potentially inappropriate material inadvertently accessible to staff and students and you still wish to proceed with

white listing YouTube then simply place a white list entry for the two following entries: youtube.com

v*.cache.googlevideo.com/get_video Free or 3rd Party Webmail - Free webmail services are blocked as there is not

generally a valid educational need and they can be a source of cyber bullying. If your school determines there is a valid educational need for a particular webmail service,

such as Gmail to utilise Google Docs Facility. The school may white list the site as per the white listing instructions.

Gmail:

*.gmail.com

mail.google.com Hotmail:

sn127w.snt127.mail.live.com/mail/todaylight.aspx sn127w.snt127.mail.live.com/mail/logout.aspx

sn127w.snt127.mail.live.com/mail/inboxlight.aspx *mail.live.com/default.aspx*

*mail.live.com* *login.live.com* *hotmail.passport.com/cgi-bin/login*

*hotmail.com* *home.live.com*

*ninemsn.com.au* *.by123w.bay123.mail.live.com*

ITunes:

*itunes.apple.com

*ax.itunes.apple.com *albert.apple.com *gs.apple.com


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12. Glossary

ACS – Access Control System

ACL – Access Control List

Blacklist – A list of internet sites or email addresses that have been identified as

inappropriate or spam

CSV - Comma-separated values (CSV) file is used for the digital storage of data

structured in a table of lists form, where each associated item in a group is in

association with others also separated by the commas. DEECD – Department of Education and Early Childhood

DMZ - In computer security, a DMZ, or demilitarized zone is a physical or logical sub-

network that contains and exposes an organization's external services to a larger un-trusted network, usually the Internet. DNS – Domain Name System: Is a hierarchical naming system for computers, services,

or any resource connected to the Internet or a private network.

Edulist - The Edulist is the “Whitelist” of websites service that allows a school to restrict

access to only these sites. Schools choose to do this as a way of providing a highly

controlled and protected environment for student safety. The feature can be switched on and off at the school's level OR drawn down at the school to allow further

administration. FTP – File Transfer Protocol: Is a standard network protocol used to copy a file from

one host to another over a TCP/IP-based network, such as the Internet. IMAP - Internet Message Access Protocol - Is one of the two most prevalent internet

standard protocols for e-mail retrieval. IP Address - Is a numerical label that is assigned to devices participating in a computer

network that uses the Internet Protocol for communication between its nodes. Example:

www.netspace.net.au = 210.15.254.234 Plesk – Software which allows a server administrator to set up new websites, accounts,

e-mail accounts, and DNS entries through a web-based interface. The administrator can create client and site templates, which predetermine resource allocation parameters for

the domains and / or clients.



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POP - Post Office Protocol is an application-layer Internet standard protocol used by

local e-mail clients to retrieve e-mail from a remote server over a TCP/IP connection.

Proxy - In computer networks, a proxy server is a server (a computer system or an

application) that acts as an intermediary for requests from clients seeking resources

from other servers. SMTP - Simple Mail Transfer Protocol is an Internet standard for e-mail transmission

across IP networks. Spam - Is the abuse of electronic messaging systems to send unsolicited bulk

messages indiscriminately.

SSH - Is a network protocol that allows data to be exchanged using a secure channel

between two networked devices.

SSL - Are cryptographic protocols that provide security for communications over

networks such as the Internet. URL - Uniform Resource Locator (URL) is a Uniform Resource Identifier (URI) that

specifies where an identified resource is available. Example: www.netspace.net.au Whitelist - A list of internet sites or email addresses that have been identified as

appropriate for use



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13. Document Control Version 4.3 March 2011 Changes All new screenshots updated

Edited some text to reflect the minor changes in menu layout New screenshots added – where appropriate to demonstrate any new dialogue in the

ACS frontend. Version 4.2 December 2010 Changes

Removed setup checklist Updated welcome page – new address

Version 4.1 October 2010 Changes

Updated Weblogs Updated Mail Synchronisation – And associated images

New Screen dumps for all menus on LHS of text Version 4.0 July 2010 Changes

Updated information on Network configuration in regards to the Black and White lists.

Version 3.9 May 2010 Changes Rewritten entire document - Updated formatting and examples New screen-captures throughout document where required

Created glossary Created basic network topology page

Created contact details page Created FAQ section Created index

Updated Plesk information – 4PSA Integrator (Removed and updated installation info) Re-wrote mailing lists – updated server information

Removed welcome to Netspace Re-Organised several sections into logical order Edited document for grammar and spelling

Version 3.8 March 2010 Changes

Rewritten ACL examples Version 3.7 January 2010 Changes

Entire document re-paginated New Header/Footer

Introduction of time restricted access Introduction of group based filtering Introduction of local school bad word filter

Repurposing of Application Vault Mailing list removed for revision and inclusion in ver. 3.8

Version 3.6 Date June 2008 Changes Introduction to Plesk File Manager


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Introduction to SSH Access Introduction to Domain Aliases

Introduction to Subdomains Version 3.5 Date June 2007 Changes

Introduction of 4PSA Integrator

Version 3.4 Date May 2007 Changes Introduction of DNS self management tools Removal of VicOne Redirection Form

Introduction of priority contact numbers for support


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Documents

Netspace Education User Guideadmin.education.netspace.net.au/edu_guide_v4.3.pdf · EDUCATION USER GUIDE ... [email protected] 1.3. Mailing List The preferred method