NetGear Email Templates

8/13/2019 NetGear Email Templates

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4. The DOS window shoud display the IP Address, Subnet Mask and Default Gateway of

the active adapters.

Windows XP - How to connect to a wireless network using the Windows Zero

Configuration Utility ?

Title:

O/S - Windows XP How to connect to a wireless network using the Windows Zero

Configuration Utility

Fact:

You want to use the XP Windows Zero Configuration Utility to connect to an available

wireless network.

Resolution:

1. Goto 'Control Panel', then open 'Network Connections'.

2. Right-click on the wireless Network Connection icon and select 'View Available

Networks'.

3. Look for the SSID (aka Network Name) of the Wireless router or acces point.

4. Highlight the SSID from the list that you want to connect to.

5. If the router is not encrypted, you may have an option to 'Allow me to connect to this

network even though it is insecure'. Place a check on the option if it is available andclick on the 'Connect' button.

6. If the router is setup with encryption, you will see a field to enter the Network Key.

Type the WEP Key here and click on the 'Connect' button.

7. You should have successfully established a wireless network connection.

For additional information on using the Windows Zero Configuration Utility, please

consult a Microsoft professional, or visit http://www.microsoft.com.

Windows XP - How to disable Windows Zero Configuration Utility ?

Title:

O/S - Windows XP How to disable Windows Zero Configuration Utility

Fact:
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You want to disable the XP Windows Zero Configuration Utility, and use the Netgear

Wireless Configuration Utility.

Resolution:


2. Right-click on the wireless Network Connection icon and select 'Properties'.

3. Goto the 'Wireless Networks' tab

4. Uncheck the option 'Use Windows to Configure this Wireless Connection' and click

'Apply'.

Windows XP - How to enable Windows Zero Configuration Utility ?

Title:

O/S - Windows XP How to enable Windows Zero Configuration Utility

Fact:

You want to enable the XP Windows Zero Configuration Utility and allow Windows to

control your wireless configuration.

Resolution:


2. Right-click on the wireless Network Connection icon and select 'Properties'.

3. Goto the 'Wireless Networks' tab

4. Check the option 'Use Windows to Configure this Wireless Connection' and click

'Apply'.

General Support

Trouble Shoot Internet Connectivity

Title:

Router - How to troubleshoot intermittent Internet connectivity

Fact:

- You experience intermittently dropping wireless connection
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- You are connected to an access point or wireless router

- You are using WEP security enabled

Troubleshooting suggestions:

If you are connecting to the Internet via a wireless connection, and are

experiencing sudden disconnects, follow the suggested steps below.

Your Internet connection can be viewed as two separate and distinct sub-

connections. In the first connection, your computer connects to the Internet by

first connecting to the router via a private IP address assigned by the router. In

the case of a wireless router, there is a wireless-to-wired bridge that allows

wireless computer connections to share the local network resources. In the

same sense, an access point acts as the wireless-to-wired bridge to the local

network resources behind it. It is through this first connection that the router

acts as the gateway to the next connection. The second connection is the

router connection to the cable or DSL modem which is connected to the service

provider of your broadband service. A break in either of these two connections

will result in disconnects from the Internet.

1. Check that you are connected to the router or access point.

You can check the first sub-connection (computer to router/access point) by

verifying the IP address on your computer. You are verifying that your

computer's IP is on the same network segment as the router and other local

network devices. Typically, the gateway address is displayed along with the IP

address. And simply, the gateway address is equivalent to the router's IP

adress. Ping the gateway address to test connection to the router.

1a. If there is no response from router to PC, then check for environmental

factors that can attribute to wireless connection issues.

Things to check:

- reboot the router and see if wireless connection is re-established

- are there interference from other home devices using the same 2.4Ghz or

5Ghz spectrums? This can include cordless phones or microwaves.

- try changing the wireless channel used in the router

- try disabling the use of any WEP security to see if it is the culprit

- try positioning the wireless or access point in a more optimal position

- are you using old firmware? Newer firmware versions usually contain fixes to

previously reported problems


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- does a wired PC connection to the router work? If not, stop diagnosing the

computer-to-router connection and

If the connection is good, then the problem is more likely to be with the second

router-to-modem connection.

If you suspect the second connection (router-to-modem) you should first log

into the router configuration and try to re-establish the current ISP connection.

1d. If that does not work, try running the Setup Wizard again.

Note: You should make note of existing configurations as well as gather the

necessary ISP specific information.

Note: Often the router-to-modem connection is lost due to the two devices

falling out of synch. This can quickly and easily be re-synched by rebooting all

devices in the recommended manner.

1e.

2. Please check for any wireless device operating in the 2.4 GHz spectrum,

including 2.4 GHz cordless phones, microwave ovens as well as neighboring

802.11b wireless LANs.

3. Please try to disable the Encryption on both of the devices.

4. Make sure that you have disabled the built in Ethernet card if there is any in

the computer.

5. Please upgrade the firmware for the router

Changing Channels

--------------------------

1. Open the browser (Internet Explorer or Netscape)

2. Access the router (usually http://192.168.0.1)

3. Login to the router (User Name = admin Password = password unless you

have changed it)

4. Click on Wireless Settings

5. Set the region to region specific (if it is not already set)


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6. Change the Channel to different then the current you are using. Try with

channels 1, 6 and 11 as they are non-overlapping channels and are less prone to

interference

7. Click Apply and logout of the router

Problems after Windows XP SP2 update

Title:

General - Problems after Windows XP SP2 update

Fact:

Your computer is experiencing odd behavior since updating to Microsoft

Windows XP Service Pack 2.

Resolution:

Microsoft issued Windows XP Service Pack 2. It may cause software firewalls

and other software to behave differently.

The knowledgebase at the Netgear Support site contains a detailed and

comprehensive document explaining this and its implications on various

Netgear products. You can access this document directly using this link:

'http://kbserver.netgear.com/kb_web_files/n101412.asp'

Microsoft also has detailed information, along with the latest patches at thsi

link:

'http://support.microsoft.com/default.aspx?&pr=windowsxpsp2'

Routers / GW

Application/Games

o MSN/Windows Messenger Does not work with routers.

Title : MSN/Windows Messenger Does not work with routers.

Fact 1: You will not be able to use MSN messenger if your computer is
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connected behind the router.

Issue: This is due to a compatibility bug between Upnp and NAT.

TROUBLESHOOTING SUGGESTIONS THAT NEEDS TO BE FOLLOWED:

To resolve the issue, please perform the following steps:

1. Click on Start and Click on Control Panel.

2. Double click on Add/Remove programs Wizard and click on

Add/Remove

Window components. The Windows component wizard will open up.

3. Click the "Networking services" and click on the "Details" button.

4. Check the box for Internet Gateway Device Discovery and Control

Client, then check the option for Universal Plug and Play.

5. Click Next and Click Finish.

6. Click on Start, Go to control Panel and Double click on Network

connections.

7. Double Click on the "Internet Gateway" icon. This will take you to

the "Properties" window.

8. Click on the Settings button.Once the Advanced Settings window

appears, un-check every option under Services

9. Click OK on the Advanced Settings window, and click OK again on

the Internet Gateway Properties window.

Now you should be able to use MSN messenger.

Disable Firewall - MAC OS

TITLE:FIREWALL/SECURITY SOFTWARE BLOCKING FOR MAC USERS
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FACT:

If there is Firewall software installed on the computer, then you may

not be able to use online application/games even though port

forwarding is configured on the router. To resolve this issue you

have to disable the firewall on your computer.

TROUBLESHOOTING SUGGESTIONS:

1. Pull down the APPLE icon in the top left corner of your Desktop

2. Select SYSTEM PREFERENCES from the menu.

3. Under the category Internet & Network click on the SHARING icon.

4. Make sure the FIREWALL tab is selected.

5. Click the STOP button to disable the built-in firewall

Disable Firewall - Windows 9x

TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING

FACT 1 : If there is Firewall software installed on the computer, then

you may not be able to use online application/games even though

port

forwarding is configured on the router. To resolve this issue you have

to disable the firewall on your computer.

TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users :

STEP 1 : Disabling Personal/Integrated Firewalls

NOTE: This article provides steps to disable some common firewalls.

If your firewall is not listed, please consult the online

documentation for the firewall or refer the help file for the

firewall.

STEP 1 : Disabling Personal Firewalls

Note: Following are some of the most Common firewalls . If you have

any other Firewall Softwares instaaled to Disable them you will needto get in touch with your Computer Manufacturer or your respective

Software Vendor.

Disabling Zone Alarm:

1.The icon for Zone Alarm appears in the system tray on your
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desktop.

2.Right click on the Zone Alarm icon.

3.Click on .Shutdown Zone Alarm..

Disabling McAfee Firewall:

1.Right click on the McAfee 3 guardian icon on the system tray.

2.Select the menu McAfee Firewall and click on Exit Firewall.

Disabling Norton Firewall:

(If you have Norton Internet Security Installed)

Right click on the Norton Internet Security icon on the system tray

and select Disable.

Disable Firewall - Windows 2000 / XP


FACT 1 : If there is Firewall software installed on the computer, then

you may not be able to use online application/games even though

port

forwarding is configured on the router. To resolve this issue you

have to disable the firewall on your computer.

TROUBLESHOOTING SUGGESTIONS FOR win 2000/XP Users :

NOTE: This article provides steps to disable some common firewalls.

If your firewall is not listed, please consult the online

documentation for the firewall or refer the help file for the

firewall.

STEP 1 : Disable the Windows Firewall


STEP 1 : Disable the Windows Firewall

Disable the Windows Firewall:

A) To turn off Firewall in Win 2000/XP/XP with SP1

B) To turn off Firewall in Win XP with SP2
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A) To turn off the firewall in Windows 2000/XP/XP with SP1 ,

login as Administrator (or one with administrative privileges) and

follow the steps:

1.Click on Start

2.Select Control Panel

3.From the Network & Internet Connections choose Network

Connections.

4.Right-click "Local Area Connection" or Wireless Networks.

5. Select "Properties".

6.Click "Advanced" tab.

7.In the Advanced window uncheck the box .Protect my computer and

network by limiting or preventing access to the computer from the

internet.

8.Ignore the warning about firewall protection.

9.Click "Ok" to close the Properties window.

B)To turn off the firewall in Windows XP with SP2 , login as

Administrator (or one with administrative privileges) and follow

the steps:

1.Click on Start

2.Select Control Panel

3.From the Network & Internet Connections choose Network

Connections.

4.Right-click "Local Area Connection" or Wireless Networks.


6.Click "Advanced" tab.

7.In the Advanced window, select the" Windows Firewall. tab and

click

"Settings".

8.There are three options. Choose "Off" and click the "Ok" button.

9.Ignore the warning about firewall protection.

10.Click "Ok" to close the properties window.




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1.The icon for Zone Alarm appears in the system tray on your desktop.


3.Click on Shutdown Zone Alarm.


1.Right click on the McAfee 3 guardian icon on the system tray.

2.Select the menu McAfee Firewall and click on Exit Firewall.



Right click on the Norton Internet Security icon on the system tray

and select Disable.

Firmware / Software Unsupported Feature

TITLE : FIRMWARE OR SOFTWARE UNSUPPORTED FEATURE

FACT:

The Applications / Messaging Services / Games that you try to open

on

the pc may not be accessible even after opening the ports or enablingthe DMZ. In such cases upgrading the Firmware on the router will fix

the problem.

Note: Some Applications doesn't work behind a NAT (Network

Address

Translation) device. The applications include VoIP, etc.


STEP 1: Downloading the latest Firmware from the InternetSTEP 2: Upgrade firmware on router

STEP 3: Reset Router.

STEP 1:Downloading the latest Firmware from the Internet

1. Logon to the Internet
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2. Type the following in the Address bar of the browser

www.netgear.com/support/products/.asp

Within the brackets, type the model number of the Netgear Product

for

which the upgrade needs to be done.

3. Under the list of all the Firmware displayed on the web page,

click on the top most advanced version and download the software

file

to your computer's desktop.

STEP 2:Upgrade firmware on router

1. You can upgrade by using the Web interface.

2. Open a browser (Internet Explorer or Netscape).

3. Access the router (usually http://192.168.0.1).

4. Login to the router (User Name = admin and Password = password

unless you have changed it).

5. Write down all settings that you have entered during configuration.

6. Under Maintenance, click Router Upgrade.

7. Click Browse and locate the upgrade file for your Netgear Product

model.

8. Click Upload.

9. Wait for the router to reboot.

10. Under Maintenance, click Settings Backup, and then click Erase.


12. Manually enter your configuration information.

Now check to see if the application works fine. If the application

still has a problem, please contact the vendor of the application to

check for compatibility issues with NAT (Network Address

Translation).

Port Forwarding - MAC OS

TITLE: Enabling Port Forwarding on the Router

Ports are numbered connections that a computer uses to sort types of

network traffic. A port may support incoming traffic, outgoing

traffic, or both. By default the router allows all outbound ports

and blocks all the inbound ports.

FACT:
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1. To be able to use Messaging/Applications/Games.

2. To be able run a server on the LAN.

3. To host a game.

TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:

Step 1: Determining the IP Address of a Computer.

Step 2: Logging on to the Router Page.

Step 3: Opening Ports for Internet Services / Pre-Defined Ports.

Step 4: Opening Ports for Games and Applications /Custom Ports.

Step 5: To Edit / Delete a Service Entry.

Step 1: Determining the IP Address of a Computer:

For MAC OS X users:

1. Open a terminal window.

2. Type ifconfig.

3. Verify that the Ethernet connection has an IP address that is in

the same range as the router and note down the IP Address.

Step 2: Logging on to the Router Page:

1. Open a Page of a Web Browser like Internet Explorer or Netscape

Navigator

2. Connect to the router by typing http://192.168.0.1 in the address

field of Internet Explorer or Netscape Navigator and click Enter.

3. For security reasons, the router has its own user name and

password. When prompted, enter admin for the router user name and

password for the router password, both in lower case letters.

Note: The router user name and password are not the same as any

user

name or password you may use to log in to your Internet

connection.

4. You will see a setup page opening up.

Step 3: Opening Ports for Internet Services / Pre-Defined Ports:

1. A menu will be seen on the left hand side of the router

configuration page. Click on the option with the name


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"Port Forwarding" under the Advanced menu.

2. From the Service Name pull down list, select the service that

needs to be hosted. The services the router knows about will be

listed there. If the service does not appear in the drop down, add a

service as described in the next section.

3. Enter the IP address of the computer in the Server IP Address box.

4. Click the Add button.

5. Repeat Steps 2 and 3 to open more pre-defined ports.

Step 4: Opening Ports for Games and Applications / Custom Ports:


configuration page.Click on the option with the name


2. Click on the button labeled, "Add Custom Service. under the Port

Forwarding page.

3. Type the service name in the Service Name box. Type the beginning

port number in the Starting Port box.

4. If the application uses only a single port; type the same port

number in the Ending Port box.

5. If the application uses a range of ports; type the ending port

number of the range in the Ending Port box.

6. Type the IP address of the computer in the Server IP Address box.

Click Apply button.

7. The page would refresh to the Port Forwarding page, which will

show

the list of all ports opened in tabulation.

8. Repeat Steps starting from Step 2 to Step 5 to add more ports for

the same service or for a different service.

Step 5: To Edit / Delete a Service Entry:

1. Check the Radio Button on the Service that needs to be Edited /

Deleted, under the Port Forwarding page.

2. Click Delete Service, if the service has to be deleted. Click Edit

Service, if the service details have to be modified.

3. Modify the information from the Service Name, the Starting Port,

Ending Port, and the Server IP Address boxes and click the Apply

button.

Port Forwarding - Windows 9x
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traffic, or both. By default the router allows all outbound ports and

blocks all the inbound ports.

FACT:

1. To be able to use Messaging/Applications/Games

2. To be able run a server on the LAN

3. To host a game

TROUBLESHOOTING SUGGESTIONS FOR WIN95/98/ME USERS:

Step 1: Determining the IP Address of a Computer

Step 2: Logging on to the Router Page

Step 3: Opening Ports for Internet Services / Pre-Defined Ports

Step 4: Opening Ports for Games and Applications /Custom Ports

Step 5: To Edit / Delete a Service Entry


Follow these steps to check the IP address of a Computer for which

the

Ports are to be opened:

1. Click on Start and select Run

2. Type WINIPCFG and click on OK

3. From the adapter selection drop down on the top of the IP

configuration page, select your Ethernet adapter

4. Make sure that you have an IP address in the same range of the

router and note down the IP Address



Navigator


field of Internet Explorer or Netscape Navigator and click Enter

For security reasons, the router has its own user name and password


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3. When prompted, enter admin for the router user name and

password

for the router password, both in lower case letters


user

name or password you may use to log in to your Internet connection

4. You will see a setup page opening up




"Port Forwarding" under the Advanced menu




service as described in the next section

3. Enter the IP address of the computer in the Server IP Address box

4. Click the Add button

5. Repeat Steps 2 and 3 to open more pre-defined ports



configurartion page.Click on the option with the name


2. Click on the button labeled , "Add Custom Service" under the

Port Forwarding page


port number in the Starting Port box


number in the Ending Port box


number of the range in the Ending Port box


Click Apply button

7. The page would refresh to the Port Forwarding page which will

show

the list of all ports opened in a tabulation


the same service or for a different service


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Step 5 : To Edit / Delete a Service Entry :


Deleted, under the Port Forwarding page

2. Click Delete Service, if the service has to be deleted. Click

Edit Service, if the service details have to be modified



button

Port Forwarding - Windows 2000/XP



network traffic. A port may support incoming traffic, outgoingtraffic, or both. By default the router allows all outbound ports and


FACT:



3. To host a game.

TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS:







Follow these steps to check the IP address of a Computer for whichthe Ports are to be opened:

For Windows 2000/XP users:

1. Click on Start and select Run.

2. Type cmd and click on OK.
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3. In the command prompt, please type ipconfig

4. Make sure that the Ethernet adapter has an IP address in the same

range as the router and note down the IP Address



Navigator


field of Internet Explorer or Netscape Navigator and click Enter



password for the router password, both in lower case letters


user

name or password you may use to log in to your Internet connection.

4. You will see a setup page opening up

Step 3: Opening Ports for Internet Services / Pre-Defined Ports:


configuration page. Click on the option with the name




listed there. If the service does not appear in the drop down,

add a service as described in the next section

3. Enter the IP address of the computer in the Server IP Address box

4. Click the Add button

5. Repeat Steps 2 and 3 to open more pre-defined ports





2. Click on the button labeled , "Add Custom Service" under the Port

Forwarding page


port number in the Starting Port box


number in the Ending Port box


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number of the range in the Ending Port box


Click Apply button


show the list of all ports opened in tabulation


the same service or for a different service

Step 5: To Edit / Delete a Service Entry:







button.

Cannot Connect to Admin UI

Incorrect Password / Authentication Problems

TITLE: Wrong Password

FACT: You will not be able to login to the ADMIN UI page of

the

router and you may get a "401 Unauthorized error".


1.To login to the router, you need a username and password.

The

default username for the router is "admin" and the default

password

is "password".

2.If you get an "401 unauthorized" error as soon as you type in

the

IP address of the router (http://192.168.0.1), then try

adjusting the

security zone settings for local intranet in Internet Explorer. To
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adjust the security settings, please perform the following

steps:

a. Click on Tools menu in Internet Explorer and select

"Internet Options"

b. Click on the "Security tab"

c. Click on the "Local Intranet" zone.

d. Click on the "Default level" button and move the zone

security

slider to "Low".

e. Click on OK.

3.If you have changed the password, please use the new

password to

login to the router.

4.If you do not remember the changed password, then you

may have to

reset the router to its factory defaults.

To reset the router, you need to press and hold the reset

button

located on the rear panel of the router for 15 seconds.

Client Computers have wrong IP - MAC

TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP:

FACT:You will not be able to access the web interface of the

router,

if your PC has an IP address that is in a different subnet.


STEP 1: Checking the IPAdress

STEP 2: Configuring Computer for Dynamic IP

- Verify the Ethernet connection between the PC and the

router.

Please make sure that the PC is connected to one of the LAN

ports of

the router.
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- Verify the IP address of your computer by following the steps

given

below.

STEP 1: Checking the IPAdress

For MAC OS X users:


2. Type ifconfig.

3. Please make sure that you are getting an IP address in the

192.168.0.X or 192.168.1.X range.

If you do not have an IP address in the 192.168.0.X or

192.168.1.X

range, then probably your computer is not configured for

DHCP. To

configure your computer for DHCP, please follow the steps

given

below.

STEP 2: Configuring Computer for Dynamic IP

For MAC OS X users:

1. Click on the Apple menu and click "System preferences"

2. Double click on the "Network icon".

3. Select "Built in Ethernet" from the "Show" drop down box.

4. From the "Configure" drop down box, please select "Using

DHCP"

5. Click on "Apply now"

6. Now verify the IP address of your computer.

NOTE: For instructions on how to do this, please refer the

previous s

ection.

Client Computers have wrong IP - Windows 9x



router,

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TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS:

STEP 1: Checking the IP Address

STEP 2: Configuring the Computer for Dynamic IP Address


router.


ports of

the router.


given

below

STEP 1: Checking the IP Address


2. Type WINIPCFG and click on OK.


configuration page, please select your Ethernet adapter.


192.168.0.X or 192.168.1.X range.


192.168.1.X


DHCP. To


given below.


For Windows 9X/ME users:

1. Click Start, select settings and click on control Panel.

2. Double click on the Network icon.

3. Select the TCP/IP settings for your ethernet adapter and

click

properties.

4. Click the IP address tab.

5. Select the option "Obtain an IP address automatically".

6. Click the "Gateway" tab.

7. Please select and remove any gateway address listed.


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8. Click OK and OK again to close the Network dialog box.

9. Click "Yes" to reboot your computer.



previous

section.

Client Computers have wrong IP - Windows 2000/XP



router,



Step 1: Checking the ipaddress

Step 2: Configuring the computer for Dynamic IP address


router.


ports of

the router.- Verify the IP address of your computer by following the steps

given

below.

Step 1: Checking the ipaddress



2. Type cmd and click on OK.3. In the command prompt, please type "ipconfig"


192.168.0.X or 192.168.1.X range.


192.168.1.X
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DHCP. To


given below.

Step 2: Configuring the computer for Dynamic IP address

For Windows 2000 and Windows XP users:

1. Click on Start, select Settings and click on Control Panel.

2. Double click on the Network connections icon.

3. Right click on "Local area connection" and click on

"Properties"

4. Select " Internet protocol TCP/IP" and click on "Properties"

5. Select the options "Obtain an IP address automatically" and

"Obtain an DNS server automatically"

6. Click OK.

7. Reboot the computer.



previous

section.

Firewall / Security Software Blocking - MAC OS

TITLE: FIREWALL/SECURITY SOFTWARE BLOCKING FOR MAC

USERS

FACT:

If there is Firewall software installed on the computer, then

you

may not be able to get an IP from the router or you will not be

able

to ping the router


1. Pull down the APPLE icon in the top left corner of your

Desktop

2. Select SYSTEM PREFERENCES from the menu.
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3. Under the category Internet & Network click on the

SHARING icon.

4. Make sure the FIREWALL tab is selected.

5. Click the STOP button to disable the built-in firewall

Firewall / Security Software Blocking - Windows 9x


FACT 1 : If there is a Firewall software installed on the

computer,

then you may not be able to get an IP from the router or you

will not

be able to ping the router.

FACT 2 : Sometimes there may be intermittent disconnectionsover the

internet.

To resolve the issue, you need to disable the personal firewall

or

integrated firewall that come along with the Antivirus

programs

installed on your computer.

TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users :

NOTE: This article lists steps to disable some common

firewalls. If

the firewall you are using is not listed in this article, please

consult the documentation of the firewall on how to disable

it.

STEP 1 : Disabling Personal FirewallsSTEP 1 : Disabling Personal Firewalls


1. The icon for Zone Alarm appears in the system tray on your

desktop.
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2. Right click on the Zone Alarm icon.

3. Click on "Shutdown Zone Alarm".


1. Right click on the McAfee 3 guardian icon on the system

tray.

2. Select the menu McAfee Firewall and click on Exit Firewall.



Right click on the Norton Internet Security icon on the system

tray

and select Disable.

Firewall / Security Software Blocking - Windows 2000 / XP

TITLE: FIREWALL/SECURITY SOFTWARE BLOCKING

FACT 1: If there is a Firewall software installed on the

computer,

then you may not be able to get an IP from the router or you

will not

be able to ping the router.

FACT 2: Sometimes there may be intermittent disconnections

over the

internet.

To resolve the issue, you need to disable the personal firewall

or

integrated firewall that come alongwith the Antivirus

programs

installed on your computer.

TROUBLESHOOTING SUGGESTIONS FOR win 2000/XP Users:

STEP 1: Disable the Windows Firewall

STEP 2: Disabling Personal/Integrated Firewalls
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NOTE: This article lists steps to disable some common

firewalls. If

the firewall you are using is not listed in this article, please

consult the documentation of the firewall on how to disable

it.

Step 1: Disable the Windows Firewall:

A) To turn off Firewall in Win 2000/XP/XP with SP1

B) To turn off Firewall in Win XP with SP2

A) To turn off the firewall in Windows 2000/XP/XP with SP1,

login as

Administrator (or one with administrative privileges) and

follow

the steps.

1. Click on Start

2. Select Control Panel

3. From the Network & Internet Connections choose Network

Connections.

4. Right-click "Local Area Connection" or "Wireless Networks".


6. Click "Advanced" tab.

7. In the Advanced window uncheck the box "Protect my

computer and

network by limiting or preventing access to the computer

from the

internet".

8. Ignore the warning about firewall protection.

9. Click "Ok" to close the Properties window.

B)To turn off the firewall in Windows XP with SP2 , login as

Administrator (or one with administrative privileges) and

follow

the steps.

1. Click on Start

2. Select Control Panel

3. From the Network & Internet Connections choose Network

Connections.

4. Right-click "Local Area Connection" or "Wireless Networks".


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6. Click "Advanced" tab.

7. In the Advanced window, select the" Windows Firewall" tab

and

click "Settings".

8. There are three options. Choose "Off" and click the "Ok"

button.

9. Ignore the warning about firewall protection.

10. Click "Ok" to close the properties window.

STEP 2: Disabling Personal/Integrated Firewalls


1. The icon for Zone Alarm appears in the system tray on your

desktop.


3.Click on "Shutdown Zone Alarm".


1. Right click on the McAfee 3 guardian icon on the system

tray.

2. Select the menu McAfee Firewall and click on Exit Firewall.



Right click on the Norton Internet Security icon on the system

tray

and select Disable.

Cannot View Secured Sites

Firmware or Software Corrupted

TITLE : FIRMWARE OR SOFTWARE CORRUPTED

FACT:
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1. You will not be able to view secured websites.

2. Will be able to receive mails but will not be able to send mails

via outlook express or any web-based mails.

3. Will not be able to run windows update.


STEP 1: Downloading the latest Firmware from the Internet

STEP 2: Upgrade firmware on router

STEP 3: Reset Router.

STEP 1: Downloading the latest Firmware from the Internet

1. Logon to the Internet

2. Type the following in the Address bar of the browser

www.netgear.com/support/products/.asp

Within the brackets, type the model number of the Netgear Product for

which the upgrade needs to be done.

3. Under the list of all the Firmwares displayed on the webpage,

click on the top most advanced version and download the software

file to your computer's desktop.

STEP2: Upgrade firmware on router:


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1. You can upgrade by using the Web interface.

2. Open a browser (Internet Explorer or Netscape).

3. Access the router (usually http://192.168.0.1).

4. Login to the router (User Name = admin and Password = password

unless you have changed it).

5. Write down all settings that you have entered during configuration.

6. Under Maintenance, click Router Upgrade.

7. Click Browse and locate the upgrade file for your Netgear Product

model.

8. Click Upload.


10. Under Maintenance, click Settings Backup, and then click Erase.


12. Manually enter your configuration information.

If you still have the same problem, please reset the router.

STEP 3: Reset router

To reset the router, you need to press and hold the reset button

located on the rear panel of the router for 15 seconds. Then unplug

the power supply cable of the router and plug it back after 5 seconds.

Incompatible MTU Size

TITLE:INCOMPATIBLE MTU SIZE

MTU is short of Maximum Transmission Unit and it represents the
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maximum size of the packet that can travel over a network before it

is fragmented by the edge router.

FACT:

1.Will not be able to visit secure websites if the MTU used by your

ISP and the settings on the WAN setup of the router mismatch.

2.Will be able to receive mails but will not be able to send mails

via outlook express or any web-based mails.

3.Will not be able to run windows update.

TROUBLE SHOOTING SUGGESTIONS:

To resolve the issue, you need to adjust the MTU settings on the

router. To change the MTU settings on the router, please perform the

following steps:

STEP 1: Configuring MTU on the router

STEP 2: Ping Test

STEP 1: Configuring MTU on the router

1. Open up a browser.


bar of the browser.


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password. When prompted, type in admin for the router user name

and password for the router password, both in lowercase letters.

4. The router's web configuration interface will open up.

5. Click on "WAN Setup" under the "Advanced" section.

6. On the " Wan Setup" page there is an option to change the MTU size.

7. Change the MTU size to the optimum value for the connection. Click

on Apply.

NOTE: You can try setting the MTU size to the following values:

1492, 1442,1350 and 1300.

If you are not sure about the MTU size used by your ISP, then you

need to connect the MODEM directly to the computer and follow these

steps to find the MTU size:

STEP 2: Ping Test

1. Go to Start and select Run.

2. Type in cmd (Windows 2000/XP) or command (Windows 98/ME) into the

Open: field. Hit the enter key or click OK. The DOS prompt should

open.

3. At the DOS prompt, type in ping 4.2.2.2 -l -f 1492 and hit the

Enter key.

If the result shows:" Packets need to be fragmented but DF set"


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The results above indicate that the packet needs to be fragmented.

4. Lower the size the packet in increments of +/-10 (e.g. 1472, 1462,

1440, 1400) until you have a packet size that does not fragment.

The result should show:" Reply from 4.2.2.2 "

5. Begin increasing the packet size from this number in small

increments until you find the largest size that does not fragment.

Add 28 to that number (IP/ICMP headers) to get the optimal MTU

setting. For example, if the largest packet size from ping tests is

1462, add 28 to 1462 to get a total of 1490, which is the optimal MTU

setting.

Now you need to login to the router and change the MTU size

appropriately.

Router Blocking Incoming Ports - MAC OS






FACT:



3. To host a game.
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For MAC OS X users:


2. Type ifconfig.

3. Verify that the Ethernet connection has an IP address that is in

the same range as the router and note down the IP Address.



Navigator


field of Internet Explorer or NetscapeNavigator and click Enter.



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Note: The router user name and password are not the same as any user





configuration page. Click on the option with the name " Port

Forwarding " under the Advanced menu.








Step 4: Opening Ports for Games and Applications / Custom Ports


configuration page.Click on the option with the name " Port


2. Click on the button labeled, "Add Custom Service" under the Port


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Forwarding page.

3.Type the service name in the Service Name box. Type the beginning







Click Apply button.


show the list of all ports opened in tabulation.










button.

Router Blocking Incoming Ports - Windows 9x

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FACT:



3. To host a game.

TROUBLESHOOTING SUGGESTIONS FOR WIN95/98/ME USERS:








the Ports are to be opened:



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configuration page, select your Ethernet adapter.

4. Make sure that you have an IP address in the same range of the

router and note down the IP Address.



Navigator











configuration page .Click on the option with the name " Port



39/173










configurartion page .Click on the option with the name " Port


2. Click on the button labeled, "Add Custom Service" under the Port

Forwarding page.

3. Type the service name in the Service Name box. Type the

beginning port number in the Starting Port box.






Click Apply button.

7. The page would refresh to the Port Forwarding page which will show


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the list of all ports opened in a tabulation.



Step 5 : To Edit / Delete a Service Entry



2. Click Delete Service, if the service has to be deleted. Click

Edit Service, if the service details have to be modified.



button.

Router Blocking Incoming Ports - Windows 2000 / XP






FACT:


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3. To host a game.









the Ports are to be opened:




3. In the command prompt, please type "ipconfig".

4. Make sure that the Ethernet adapter has an IP address in the same

range as the router and note down the IP Address.



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Navigator.











configuration page. Click on the option with the name " Port










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configuration page.Click on the option with the name " Port


2.Click on the button labeled , "Add Custom Service" under the Port

Forwarding page.

3.Type the service name in the Service Name box. Type the beginning







Click Apply button.


show the list of all ports opened in tabulation.








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button.

Installation Issues

Client computers having wrong IP - MAC


FACT:

You will not be able to access the web interface of the router,



- Verify the Ethernet connection between the PC and the router.

Please make sure that the PC is connected to one of the LAN ports

of the router.

- Verify the IP address of your computer by following the steps given

below:

STEP 1: Checking IP Address:


STEP 1: Checking IP Address

For MAC OS X users:


2. Type ifconfig.


192.168.0.X or 192.168.1.X range.

If you do not have an IP address in the 192.168.0.X or 192.168.1.X

range, then probably your computer is not configured for DHCP. To

configure your computer for DHCP, please follow the steps given below

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For MAC OS X users:

1. Click on the Apple menu and click "System preferences"

2. Double click on the "Network icon".

3. Select "Built in Ethernet" from the "Show" drop down box.

4. From the "Configure" drop down box, please select "Using DHCP"

5. Click on "Apply now"


NOTE: For instructions on how to do this, please refer the previous

section.

Client computers having wrong IP - Windows 9x

TITLE: CLIENT COMPUTER(S) HAVING WRONG OR NO IP:

FACT:

You will not be able to access the web interface of the router,


TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS:


Please make sure that the PC is connected to one of the LAN ports of

the router.

- Verify the IP address of your computer by following the steps givenbelow:






3. From the adapter selection drop down on the top of the IPconfiguration page, please select your Ethernet adapter.


192.168.0.X or 192.168.1.X range.



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For Windows 9X/ME users:



3. Select the TCP/IP settings for your ethernet adapter and click

properties.

4. Click the IP address tab.

5. Select the option "Obtain an IP address automatically".

6. Click the "Gateway" tab.

7. Please select and remove any gateway address listed.

8. Click OK and OK again to close the Network dialog box.

9. Click "Yes" to reboot your computer.



section.

Client computers having wrong IP - Windows 2000 / XP


FACT:You will not be able to access the web interface of the router,




Please make sure that the PC is connected to one of the LAN ports of

the router.


given below:

STEP 1: Checking the ipaddress


STEP 1: Checking the ipaddress


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3. In the command prompt, please type "ipconfig"


192.168.0.X or 192.168.1.X range.





For Windows 2000 and Windows XP users:

1. Click on Start, select Settings and click on Control Panel.

2. Double click on the Network connections icon.

3. Right click on "Local area connection" and click on "Properties"

4. Select " Internet protocol TCP/IP" and click on "Properties"

5. Select the options "Obtain an IP address automatically" and

"Obtain an DNS server automatically"

6. Click OK.

7. Reboot the computer.



section.

Does not Pass IP to client - MAC OS

TITLE: Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the

router and hence access the web interface, if you have disabled the

DHCP server on the router.

If you are using static IP addresses, please make sure that the PC's

IP address is in the same subnet as the router. Please follow thesesteps to check the IP address of the router.

TROUBLESHOOTING STEPS FOR MAC OS X USERS:

STEP 1: Checking the IP Address on the machine

STEP 2: Assigning Static IP address to the machine.
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STEP 3: Resetting the router



2. Type ifconfig.

3. Verify that the ethernet connection has a IP address that is in

the same range as the router.

STEP 2: Assigning Static IP address to the machine

1. Click on the Apple Menu go to System Preferences

2. Change the Show tab to Automatic and the Location to Built in

Ethernet

3. Under the TCP/IP if the Configure is using DHCP and still if it

does not have an ipaddress

4. Change the configure to Manual and then specify an ipaddress to

the machine in the same range as that of the router.

If you do not have a network with static IP addresses and the router

is not providing you with an IP address, then try resetting the

router to factory defaults.

STEP 3: Resetting the router



Does not Pass IP to client - Windows 9x


FACT:





IP address is in the same subnet as the router. Please follow these

steps to check the IP address of the router:

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 98/ME USERS
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STEP 2: Assigning Static IP Address

STEP 3: Resetting the Router






4. Please make sure that you have an IP address in the same range of

the router.

If the IP address is in a different subnet or if you have an

autoconfiguration IP, then you will have to assign a static IP to the

router. To assign an static IP, please perform the following steps




3. Select the TCP/IP settings for your ethernet adapter and click

properties.

4. In the "IP Address" tab, please select the option " Specify an IP

address" and type in the IP address and subnet mask for your computer.

5. Click the "Gateway" tab and type the IP address of the router in

the "New Gateway" box. Click on the Add button.

6. Click OK.

7. Click OK in the Network dialog and click on yes to restart your

computer.




STEP 3: Resetting the Router



Does not Pass IP to client - Windows 2000/XP

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FACT:





IP address is in the same subnet as the router. Please follow these

steps to check the IP address of the router.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000 USERS:



STEP 3: Resetting The Router

STEP 1 : Checking IP Address




3. In the command prompt, please type "ipconfig"

4. Please make sure that the Ethernet adapter has an IP address in

the same range as the router.

If the IP address is in a different subnet or if you have an

autoconfiguration IP, then you will have to assign a static IP to the

router. To assign an static IP, please perform the following steps:

STEP 2 : Assigning Static IP Address


1. Click on Start, Select settings and click on Control Panel.

2. Double click on Network connection icon.

3. Right click on "Local Area connection" and select properties.

4. Select "Internet protocol TCP/IP" and click properties.

5. Please select the option "Use the following IP address" and type

in a IP address for your computer in the same range for your router.

6. Now select "Use the following DNS address" and type in the DNS

server address. The prefererd Dns will be the router ipaddress and


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the Alternate Dns will be 4.2.2.2.

7. Click OK.




STEP 3: Resetting The Router



First Time Setup - MAC OS

TITLE: FIRST TIME WIRED/WIRELESS INSTALL OR SETUP


Step 1: Requirements and Connectivity

Step 2: Checking the IP Address

Step 3: Logging on to the Router Page and setting up the Internet.


You need to prepare these three things before you begin your setup

1. Have active Internet service such as that provided by an cable orDSL broadband account.

2. Locate the Internet Service Provider (ISP) configuration

information if it is a DSL account.

3. Connect the router to a cable or DSL modem and a computer and

check the status of the LEDs on the Router as described in the manual

as explained in the instruction manual.


Follow these steps to check the IP address of the router(The IP address of the router will be specified in the instruction

manual supplied with the router ).

For MAC OS X users:

1. Click on System Preferences and click on Network.
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2. Under Location, select Automatic and Built-in Ethernet (or) any

other wireless adapter used under Show.

3. Below the TCP/IP tab, choose Using DHCP under Configure.

4. Make sure the IP address and the Router Address are in the same

range (192.168.X.X ).

Step 3: Logging on to the Router Page and setting up the Internet


Navigator.



3. When prompted,enter admin for the router user name and password

for the router password, both in lower case letters.

4. You will see a setup page opening up. Choose Yes below the option

that asks "Do You Want The Smart Setup Wizard To Try And Detect The

Connection Type Now?" and click Next.

5. The Setup Smart Wizard will report the type of connection it

finds. The options are

PPPOE Detected, if the connection require a login using protocols

such as PPPoE, PPTP, Telstra, or Bigpond broadband connections.

Dynamic IP Detected, if the connection uses dynamic IP address

assignment.

Fixed IP Detected, if the connection uses fixed IP address

assignment.

PPPoE Smart Wizard-Detected Option:

If the Setup Smart Wizard discovers that your ISP uses PPPoE,

click Next and follow these steps:

a. Enter the Account Name, Domain Name, Login, and Password as

provided by your ISP and change the Idle Timeout to Zero.

b. Click the Apply button. The page will re-load automatically after

few seconds. Click Test to test your Internet connection.

c. The NETGEAR website will appear within a minute.

Dynamic IP Smart Wizard-Detected Option:


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If the Setup Wizard discovers that your ISP uses Dynamic IP

assignment, click Next and follow these steps:

a. The page will appear with Account Name, Domain Name and all other

details with Apply, Cancel, Test buttons appearing at the bottom.

b. Click the Apply button. The page will re-load automatically after

few seconds. Now click Test.

c. If the connection is successful, Netgear website will appear

within a minute.

Fixed IP Account Smart Wizard-Detected Option

If the Setup Wizard discovers that your ISP uses Fixed IP assignment,

follow these steps:

a. Enter the IP address, Subnet Mask, Default Gateway and details of

your ISP's Primary and Secondary DNS Server addresses and click Apply.

b. Once the page re-loads itself, click test. If the connection is

successful, Netgear website would be appearing within a minute.

First Time Setup - Windows 9x

TITLE: FIRST TIME WIRELESS/WIRED INSTALL OR SETUP


Step 1: Checking the Connectivity between the Router and the Computer


Step 3: Logging on to the Router Page and setting up the Internet


You need to prepare these three things before you begin your setup

1. Have active Internet service such as that provided by an cable or

DSL broadband account.

2. Locate the Internet Service Provider (ISP) configuration

information if it is a DSL account.

3. Connect the router to a cable or DSL modem and a computer and

check the status of the LEDs on the Router as described in the manual
http://go.gearguy.com/eml/showtemplate.php?filename=new/RG%20-%20First%20Time%20Setup%20-%20Win9X.txthttp://go.gearguy.com/eml/showtemplate.php?filename=new/RG%20-%20First%20Time%20Setup%20-%20Win9X.txt


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as explained in the instruction manual.


Follow these steps to check the IP address of the router(The IP

address of the router will be specified in the instruction manual

supplied with the router )

For Windows 98/ME users:





4. Make sure the IP address and the default gateway are in the same

range(192.168.X.X ) and note them down. Click OK.

5. Type the command ping . Click

Enter

6. There would be 4 lines of " Reply from.", if the connectivity is

good.

Step 3: Logging on to the Router Page and setting up the Internet:


Navigator


field of Internet Explorer or Netscape Navigator and click Enter.

3. When prompted,enter admin for the router user name and password

for the router password, both in lower case letters.

4. You will see a setup page opening up. Choose Yes below the option

that asks "Do You Want The Smart Setup Wizard To Try And Detect The

Connection Type Now?" and click Next.

5. The Setup Smart Wizard will report the type of connection it

finds. The options are:

PPPOE Detected, if the connection require a login using protocols

such as PPPoE, PPTP, Telstra, or Bigpond broadband connections.

Dynamic IP Detected, if the connection uses dynamic IP address

assignment.

Fixed IP Detected, if the connection uses fixed IP address assignment.


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PPPoE Smart Wizard-Detected Option:

If the Setup Smart Wizard discovers that your ISP uses PPPoE, click

Next and follow these steps

a) Enter the Account Name, Domain Name, Login, and Password as

provided by your ISP and change the Idle Timeout to Zero.

b) Click the Apply button. The page will re-load automatically after

few seconds. Click Test to test your Internet connection.

c) The NETGEAR website will appear within a minute.

Dynamic IP Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Dynamic IP

assignment, click Next and follow these steps

a) The page will appear with Account Name, Domain Name and all other

details with Apply, Cancel, Test buttons appearing at the bottom.

b) Click the Apply button. The page will re-load automatically after

few seconds. Now click Test.

c) If the connection is successful, Netgear website will appear

within a minute.

Fixed IP Account Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Fixed IP assignment,

follow these steps

a) Enter the IP address, Subnet Mask, Default Gateway and details of

your ISP's Primary and Secondary DNS Server addresses and click Apply.

b) Once the page re-loads itself, click test. If the connection is

successful, Netgear website would be appearing within a min

Documents

NetGear Email Templates